--- title: "Page 9 | Zoho Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 9 - Is Zoho Desk the right Help Desk solution for you? Explore 2214 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169505/Zoho-Desk/reviews/?page=9" page_type: "reviews" language: "en" --- Zoho Desk 4.5 (2214) [View alternatives](https://www.capterra.com/p/169505/Zoho-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 18th, 2026 # Page 9 - Reviews of Zoho Desk ## Showing most helpful reviews Showing 201-225 of 2214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NiN N i N. Content Writer Writing and Editing Used the software for: 6-12 months ### "Positive review about Zoho Desk" November 4, 2022 4.0 I am satisfied using this software. Pros I like its call recording and real time consumer chatting feature. Cons I didn't find anything to dislike about it. Review Source RK Rahul K. Risk management Financial Services Used the software for: Less than 6 months ### "Zoho Desk offers a great help desk solution." December 27, 2022 5.0 Overall, Zoho Desk is a great tool that I would recommend to anyone who is looking for a way to improve their customer service. Pros There are many things that I like about Zoho Desk, but one of the things that I appreciate the most is the fact that it helps me to keep track of customer issues and manage them effectively. This is a huge help for me, as it ensures that I am able to provide the best possible service to my customers. Cons Though Zoho desk is a great tool it can still be improved. Sometimes it takes a long time for tickets to load, Which needs t be improved. Review Source Muthu K. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "My experience with using Zoho desk after 8 months" March 31, 2023 5.0 Our business has achieved excellent results, particularly in terms of customer satisfaction. Pros Having used Zoho Desk, I can say that it offers a comprehensive support system, including support ticketing, integrated telephone, chat, and a knowledge base. Its integration suite options are also impressive. The software itself is incredibly user-friendly, with a helpful dashboard for ticketing. On top of that, the support provided by Zoho is excellent and responsive and Its integration suite is impressive. Cons Nothing as such, canned responses would help make engagement faster and easier. Review Source VR Verified Reviewer Director Education Management Used the software for: 2+ years ### "A very good product" November 10, 2022 5.0 The application is easy to use and it met our business needs Pros The software addressed our business needs Cons Attachments seems to be missing/lost sometimes in the workflow process Reason for choosing Zoho Desk Cost and easy to use Review Source Carine Sylvie T. Remote administrative assistant Consumer Services Used the software for: Less than 6 months ### "All in one customer support" October 30, 2023 5.0 Zoho makes it possible to set up and automate customer support. It also integrates multiple applications Pros It's the most complete platform for managing all aspects of customer service. In addition to email, telephone and livechat support, it also tracks tickets. The knowledge base is handy for providing answers to the questions customers frequently ask. Cons I can't really think of anything negative to say about this platform. The functionalities are impressive. Review Source Felipe L. Ceo Wholesale Used the software for: 6-12 months ### "Ótima sistema de chamados " May 11, 2023 5.0 Pros O Zoho Desk tem uma ótima interface, para abrir chamados para cliente e parceiros de negócios, sua interface é bem limpa e organizada. Cons As vezes o carregamento com o servidor é um pouco lento para abrir os chamados. Sua interface poderia ser mais limpa . Review Source FM Francisco M. Gerente comercial Computer Software Used the software for: 6-12 months ### "Zoho. Un software para gestionar ticket de soporte." October 31, 2022 3.0 Es un software que introdujeron en mi empresa y me encontré con que tiene muchas funciones y tal vez por ignorancia o falta de capacitación no podemos darle el cien por ciento del uso.Generalmente es útil si se tienen a todas las áreas atentas y capacitadas en la gestión de tickets y así conocer el estado de cada uno de esos inconvenientes o soportes que se van generando. Pros La posibilidad de crear áreas para el correcto manejo y seguimiento de tickets. Cons El ingreso, engorroso y poco funcional. La verificación por mensaje atrasa y si no tienes el móvil cerca no puedes ingresar. Review Source SS Sheha S. Business Development Coordinator Information Technology and Services Used the software for: 1-2 years ### "Best ticketing system for a reason " December 8, 2022 4.0 Pros Value for money and the work flow functionality. Cons Time taking to issue a ticket is too much. Review Source Daniel P. Developer Computer Software Used the software for: Less than 6 months ### "Manage your customer service in one place." February 6, 2023 5.0 I was able to integrate the tool within my app easily, it exceeded my expectations, it works very well. The customer service is very well organized. Pros Organize the whole customer support environment, has plugin to insert in our Android and iOS code, no need to interact with your endpoints. We can chat with customer in real time, make alerts and notifications for them. Cons You first have to know the theory of how the tools work before using them, there is no quick learning curve to master the tool. The time to test the tool for free could be a bit longer. Review Source VR Verified Reviewer Growth Strategist Computer Software Used the software for: 6-12 months ### "Too buggy for prime time." April 17, 2019 3.0 Very wonky. If it makes financial sense to use a different platform, do it. Our company is already too heavily tied to Zoho Desk to migrate to a better product, and there are more pressing matters to attend to right now. Pros It's the budget alternative to Zendesk, and it gets the job done. Cons WAY too many bugs. It would take me an hour to list them all. However, it's usable, so it's not completely junk. Some tasters of what's wrong with it include the fact that email templates are not unified. You have to edit each of them one by one, and if you want to change the sender address, you need to open each template and save it. If you save ten in a row too quickly, then you need to wait for their system to stop blocking your requests because their throttling mechanism will nab you. Another is that when you go to add a new agent, you fill out the form and THEN it asks you to upgrade your package. Sometimes the subscription upgrade page won't open. A better way to make it work is to replace the "Add Agent" button with a button to quickly add a new "seat" to your plan at the click of a button and then let you add an agent. They'll get money much faster that way, too. If you delete an agent to replace one, you need to reassign all of your tickets, even if the tickets need to be assigned to the new agent. So, someone else gets hit with all of the tickets instead of having the ability to add them to the new agent at all. Review Source JG Julián G. SEO Manager Marketing and Advertising Used the software for: 1-2 years ### "Exelente software para la gestión de incidencias." October 13, 2022 4.0 Actualmente tenemos implementado este programa tanto para la gestion interna del departamento de IT como con clientes que requierens de un servicio postventa, Pros La sencillez para configurarlos. La creación de diferentes perfiles y Cons El diseño y opciones para la generación de informes. EL principal fallo que le encuntro a todos los programadas de Zoho son als interfaces. En ocasiones la usabilidad no es miuy buena. Cuesta encontrar opciones. Review Source VR Verified Reviewer CEO Financial Services Used the software for: 1-2 years ### "Great value and support" August 30, 2020 4.0 Overall a great product, and fantastic value for money when used as part of Zoho One. Pros Support from Zoho is excellent. We are Zoho One customer, so we also use other Zoho products, hence the native integration is also nice. We also like the Blueprint feature, which is a visual process designer for business process automation. Cons We are limited to 20 Blueprints, regardless of how many users we have. Sync functionality to Zoho CRM has not been suitable for us, so we built our own sync service. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Zoho Desk Zoho One offering, in concert with recommendation from a trusted associate. Review Source VR Verified Reviewer IT Specialist Entertainment Used the software for: Less than 6 months ### "Necessario per migliorare l'organizzazione" June 9, 2023 4.0 Pros \- La chiarezza dell'interfaccia.- La divisione dei ticket su stato.- La possibilità di personalizzazione grafica e dei flussi di lavoro. Cons \- Tanti rallentamenti, specialmente tramite la nuova interfaccia Review Source Goebel T. Verkaufsberater leichte Nutzfahrxeuge VW Automotive Used the software for: 6-12 months ### "Zoho Desk Review " June 13, 2023 5.0 Pros Zoho Desk has a beautiful and well organized dashboard. Has a very stable cloud, I’ve never experienced any hitch or data issue. It’s pocket friendly, you don’t have to robe a bank to afford. Ticket creation and allocation to available agents is fast and easy. Live chat feature is superb, reduces the wait time to sort out clients. Zoho Desk reporting system is powerful, I’m able to build and customize in several ways. Integrates well with other Zoho products. Cons You’ll get value for money with Zoho Desk. I give the tool a 5star rating, no challenges so far, I’m a happy user Review Source KK Kaushal K. Software Engineer Computer Software Used the software for: 2+ years ### "Best tool for ticket management." January 25, 2023 5.0 Overall, it is a solid option for businesses looking for an all-in-one customer service solution. It may not have all the features that some of the large customer service software have, but it is cost-effective and easy to use. Additionally, it offers a free plan and a free trial, which allows businesses to test it before committing to a paid plan. Pros It offers a variety of features such as an intuitive interface, automated workflows, and integrations with other Zoho apps and third-party tools. Cons It may not have all the features that some of the large customer service software have, but it is cost-effective and easy to use. Review Source VR Verified Reviewer Strategic Account Specialist Government Administration Used the software for: 2+ years ### "Zoho Desk Review " April 12, 2021 3.0 Call logging from anywhere there is internet connection. Pros Zoho Desk has enhanced smooth interactions in our corporation between team and clients in real time. Cons The self service portal available on Zoho Desk is a bit tricky to configure during initial setup without looking for tutorials. Review Source Himanshu R. Operations Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Best CRM for your business!!" December 10, 2023 5.0 A very reliable and trustworthy dashboard and with cloud support, we can access it from anywhere. Pros Zoho Desk has an easy to use interface. It incorporates so many new functionalities on the dashboard. Cons Some of the icons difficult to understand. More work needs to be done on it. Reason for choosing Zoho Desk Better price point. They offer many other software’s as well such as Zoho Books as well. I use it and it is as good as Quickbook software. Review Source Amadikwa J. Freelancer Computer Software Used the software for: 2+ years ### "Best Collaboration software" May 18, 2021 5.0 It's user experience is top notch and the collaboration feature is the lasting solution to team play, I enjoyed every bit of the software. Pros The Zoho Desk play a vital role in collaborating staffs together. It's collaborating feature is second to none because it is easy to use and implement. Before now, we were finding it difficult on how to handle team collaboration for our customers before stubble on Zoho Desk software. I tell you, since the implementation of the software, the team have been handling their tasks with ease. Cons Some of the new featured default themes are really funky, but it's a little issue to handle. And that won't make me have a second thought before introducing Zoho desk to my friends . Review Source NT Neha T. Tax Consultant Management Consulting Used the software for: 2+ years ### "Excellent CRM software with clean interface" June 19, 2018 4.0 Pros What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time. Cons This doesn’t come in language other than English, making a little more complicated. Tickets generated cannot be duplicated. Information cannot be customized/ sorted on multiple parameters It does not allow modifying the name of the company in the structure, after it has been created, which does not allow modifying the name of the same in the configuration of the emails. It does not allow to place field to attach files in the advanced web form. It does not allow adding or deleting fields in the response widget, they remain the same predefined for all cases. Review Source nB nohely B. Costumer service Animation Used the software for: 2+ years ### "Amazing tools" January 5, 2023 4.0 I can handle and access the tool on any of my computers and it makes it not a risky or tedious job to leave all the valuable information about our company in their hands. We fully trust the tool Pros how easy it is to manage invoices, enter the customer database and have detailed information on hand for each consumer of our products Cons It may be a little difficult to handle at first, it has many tools, each one more valuable than the other, but it could be a little easier for beginners. Review Source GB Goma B. Instructor Non-Profit Organization Management Used the software for: 6-12 months ### "User Friendly Help Desk Software with Excellent Customer Support" April 30, 2023 5.0 Pros One of the biggest pros of using Zoho Desk is its ease of use. The software is straightforward and intuitive. They have an excellent customer support, which is crucial when dealing with technical issues. Another pro of using Zoho Desk is its customization options. The software allows me to customize various aspects, such as ticket fields, layouts, and workflows, to match my business requirements. Cons While the software offers excellent value for its price, the costs can add up, especially for small businesses. Another suggestion for Zoho Desk is to provide more comprehensive reporting options. The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance. Review Source AP Antonio P. IT Consultant Computer Hardware Used the software for: 2+ years ### "Es una herramienta indispensable" February 28, 2023 5.0 Es un herramienta indispensable para llevar el control de las operaciones con los clientes Pros Permite llevar el control de los requerimientos de los clientes y de las tareas para no perder la linea de tiempo Cons pocas cosas en realidad, siento que no le he sacado el maximo provecho Reason for choosing Zoho Desk Lo prové y me encantó Review Source MR Manish R. Project Manager InfoSec Machinery Used the software for: 2+ years ### "Zoho Desk" January 12, 2023 5.0 excellent Pros remote connectivity, ticketing, learning content, knowledge base articles, logs etc. Cons logs and some times the tickets are not raised properly Reason for choosing Zoho Desk user friendly console and easy to use technology of ticketing Review Source PA Palash A. Customer Success Head Computer Software Used the software for: 2+ years ### "Very user-friendly support desk" March 22, 2022 5.0 Overall its a very good software in terms of usability. Happy with this. Pros User friendly Easy to setup Handles almost all requirements Knowledge base functionality is also good Good Automation Cons \- Searchability of tickets is an issue. Search with ticket number and many other parameters does not work properly - Zoho changes it pricing/ features in certain tier to make us shift in pricing tiers. The features once subscribed should not be changed for old users. - Once started, switching this software is not possible because of so many support articles added in knowledge base Review Source james B. Quality Assurance Information Technology and Services Used the software for: 1-2 years ### "Zoho Desk review " May 30, 2023 5.0 Zoho Desk is very Easy to use, the interface is designed to be user-friendly, making it simple for both agents and administrators to manage support operations efficiently. Pros The ticketing management, Multi-channel support, automation and workflow, and knowledge base. Cons Reporting, customization, integrations and analytics Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.