Who Uses This Software?

Businesses with an online presence that are looking to establish trust, convert visitors into buyers, and reach new audiences.


Average Ratings

80 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
    See pricing details
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Yotpo
  • www.yotpo.com
  • Founded 2010
  • Israel

About Yotpo

Yotpo helps brands leverage customer reviews and photos throughout the buyer journey to increase trust, social proof, and sales. With Yotpo, businesses can collect every type of user-generated content and use it to build a stronger brand and better customer experience.


Yotpo Features

  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Yotpo Reviews Recently Reviewed!

Growth plan is a great place to start. Customer interface is great.

Dec 04, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer interface is great. A lot of different features even on the most basic plan. Updates quickly

Cons: Not always self explanatory. Takes some time to read through or ask support for help but at the end it is a great product

Great, customizable software for social proofing your website

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability to customize when you want automated reviews email and the flexibility in displaying the review widget on product pages.

Cons: Some of the updates aren't real time and is a bit pricey to unlock all features of the software but no real major cons otherwise.

Excellent program that has helped me grow my business

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are so many things to remember when I'm doing anything for a new product on my site. Heck, half the time I forget to post a pic on social media or even a good link. Yotpo really helps with all that stuff and has made my life a lot easier. Being fairly cheap helps as well.

Cons: I wish the toolset was a little more expansive, but it does what it says it will and so I can't fault the program too much for that.

8730aaf2e1cc484610ccaa5df6351793

Delivers reviews, easy to use!

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Cons: Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

Overall: It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

Great

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to plugin and great customer support. Good extension. I got good and immediate response from the customer support

Cons: can implement some more functionalities for free trial to develop the start ups. feedback email can also be implemented

Fairly experienced

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Makes getting reviews from customers easy as everything is automated including showing the reviews on the site

Cons: Not always easy to find what you want and was hard to set up initially as we use Opencart and we had to buy an extension to link up to Yotpo

Great Support

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy. I had a whole bunch of orphaned reviews on amazon when I started selling elsewhere. Yotpo helped me bring those reviews to my new site without any hassle

being in the free version support is limited and i almost jumped ships

Sep 26, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: once it's up and working it is a powerful system that gives a rich feel to my site, in a way giving an extra sense of security

Cons: the paid version is very expensive, limited to 50 reviews a month. more tech support for free versions would definitely help

Overall: automatic reviews and great insights

Good

Sep 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, functional, does what it's supposed to, looks great, good interface and neat design/layout

Cons: There needs to be more features, sometimes the widgets or code doesn't work properly, needs more options on how to display reviews as well (eg. displaying less than 5 reviews)

Great App for your business reviews

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: All the work is being done behind the scenes and most customers have provided positive reviews and have responded.

Overall: Five star reviews from customers

Disappointing to say the least

Sep 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: The CEO admitted they had been focused elsewhere and not on customer success (which is what they proclaimed as their value driver in the sales process). He was brave and opened himself up for all sorts of comments in a New Years blog in 2017. It's worth checking out if you haven't read it yet. I wish them well - lots of excellent people at this company and I hope they and their customers are enabled for success going forward. We still feel ripped off though so buyer beware. Check them out and make a conservative decision is what we'd do if we had it to do again. No references = no deal!

Pros: Good ideas about user generated content. Partnership webinar was excellent by YOTPO rep - got us really excited about using it. Having an assigned account manager to 'ensure' you are successful.

Cons: We paid for the first year and got zero in return. We were able to get a refund, but after that YOTPO wouldn't budge. We knew the investment was costly and risky, but everyone there assured us we would see huge increases in sales. How about any? - I would now say. I think they have dropped their pricing. They offered to drop our subscription. Sounds good but when divided by the value, it's still not a deal we want to entertain.

Good but way to expensive

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: It's a good review software.
Good backoffice and automatic.

Cons: But why so expensive. Not more sales. Business is bad and you will be punished if you not change. Mark my words.

Plugin support is not so good. No support for prestashop 1.7

Hard to get help. Not very useful and very expensive.

Jul 20, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Our torpor account manger really tried to help a month before renewal time. I did not have another positive thing to say.

Cons: Did not attract new customers or keep existing ones. I was talked in to using this software by my developer and gave it a fare shot.

Overall: No benefits

Vendor Response

by Yotpo on November 16, 2017

Hi Bo, thank you for your feedback. Although it¿s sometimes painful, we need to hear it to ensure that we understand from our clients¿ perspective how we can continue to grow and improve. We are so sorry to learn that you haven¿t yet been able to see the value of Yotpo. It can take some time to see ROI, but if you stick around with us, we will put 100% of our efforts towards helping you grow. We assure you that we are here to set you up for success, and if you ever feel that isn't the case we hope you raise the flag with us so we can work with you and make any changes needed. The Yotpo team

Good for 3rd party software

Jul 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The best part of the software is that not only does it collect reviews but it sends out the emails automatically and can post directly to social media.

Cons: The worst part about the software is the cost . It seems like 5k+ per year is a little bit of an overkill for essentially a email marketing company.

Overall: The biggest benefit is sales.

Works really well, don´t need to automate at all once is set it does the job

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Does exactly what I need it to do! I like the way it gives me the different analysis of how the reviews where received.

Cons: That does not have a better way to see when somebody writes a bad review but uses 5 stars and then it get published.

Great product, stupid business model.

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: Its effective
Its easy to use
It has more functionalities than other tools
It has a great sales department

Cons: The price. It costs 3-5 times more than the competitors, but it doesn't offer 3-5 more.
The payment method is absolutely ridiculous. They don't offer a trial period, so we can not try the product, but they ask you to pre pay one year of something that you don't know and aren't able to test. This is the main reason why we are using another tool.

Yotpo has been a great plug and play solution for our store to collect essential customer feedback.

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. The ability to create Rules and let them run in the background. Collecting and analyzing feedback from customers and sharing that with our product development team to improve our products.

Cons: The organization of reviews could be better. All reviews and photos should be displayed in chronological order from newest to oldest than other filters can be applied on top of those.

Also a text analysis to see what are the most common used words and associating that with positive and negative reviews would be so helpful to have.

Overall: Plug and play review capture that we use throughout our funnel. Really easy to use experience that multiple team members can utilize.

Constantly exceeding my expectations!

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to Use, Simple and great team that holds our hand along the way. Their account managers help us grow our account and provide a better customer experience to our end users.

We love Yotpo!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love the review carousels that can be easily added anywhere on our website. The ease of sharing on social media is also a huge advantage.

Overall: The reviews help our buyers better understand our products, resulting in more sales.

It's been difficult getting things fixed in a timely manner.

Jul 13, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: It has a lot of functionality if you can get it all set up correctly. It has been very difficult to get out account set up correctly.

Cons: The support response time. Takes 1-2 days for almost all support related inquiries and then even longer to have them resolved.

Great product, but expensive.

Jul 13, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Great product, easy to use once you get the hang of it. I really like the Content Generation part of the software, especially useful if you have a large social following or community.

Cons: I don't like the pricing. For a smaller shop, the software is expensive. For an enterprise business, I could see the value at the current pricing. But for us, I will have a hard time renewing in 8 months. Again, my business could afford the cost if I were selling millions.

Our business increased a lot after using yotpo review and other addon features

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the handling of review was difficult without yotpo.Collecting review is not easy job what yotpo was doing is great .

Cons: bad site reviews added by any customer without proper verifcation that he was purchased any product from site.that need to be addresses.

Hyped and crazy expensive

May 19, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Yotpo is def has a lot of features that make it easier on a business owner. I like how it automates a lot of the process of curating reviews.

Cons: It's WAY too expensive for what it is. Admittedly they do more than the competition but that doesn't justify the price tag. You can get similar features for 1/20 the price.

Overall: Some automation but a lot of those benefits are negated because we found some of those features just don't work for us.

Not worth

May 18, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I like the overall integration into Shopify's platform and how the reviews are displayed for the user. We do receive an average amount of comments, reviews, etc.

Cons: When we we're considering this app we were told how much new sales this app would generate because of the benefits you'd be offering the visitor for writing a review. Unfortunately, that was NOT the case. AND its not our demographic audience either, we sell to a very vocal audience of over 500,000 followers on social media.

Overall: I learned an expensive lesson. Never sign an annual contract with an app before a trial run to confirm the true value of the software. At this rate, we're looking at an eternity before any sign of ROI.

Vendor Response

by Yotpo on June 06, 2017

Hi Dave, First, thank you for your candor and feedback. Although sometimes painful to hear, this is what we need to ensure we understand from our client's perspective to continue growing and improving in the right direction. If you don't mind, I've gone ahead and tagged your dedicated CSM to double check and guarantee we are doing everything in our power to achieve your milestones using our product that you expected to reach. I assure you we are here to set you up for success, and if you ever feel that isn't the case we hope you raise the flag with us so we can work with you and make any changes needed. Thanks again for your time and for writing this feedback - we'll be in touch shortly. Best regards, The Yotpo team

Awesome Review Software!

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Most of the features are automated. It generates a nice portion of our monthly sales. It has helped generate 1000+ reviews in one year across 3 websites. Without it we only generated 10 reviews per month.

Cons: Navigating around can be a bit clunky but it's improved significantly over the last year. The new analytics feature is nice. Also, just got setup with the Visual Marketing Suite which helps to generate more social proof.

While expensive, Yotpo has been extremely helpful for us in capturing content and converting leads.

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is extremely easy to use and customize. With Yotpo, we were able to launch with a dedicated reviews page and reviews carousel that was completely customized to fit the look and feel of our site. Emails to customers requesting reviews are super simply and easy to publish to the site. Yotpo has really helped in validating and providing credibility to our product and brand.

Cons: Price. They have pretty aggressive sales reps and only work on annual contracts. While effective, it's by far our largest software subscription in terms of spend. We locked ourselves into the pro version and once you implement it on your site, it's difficult to downgrade to a cheaper version.

Overall: Yotpo provided us with the ability to get real "third party" reviews from customers and post them on our site. This gave us instant credibility and validated the quality of our product which led to a higher conversion rate. We were also able to use this customer generated content for social media ads which led to more unique visitors and in turn, more sales.

Great customer service, looks proffesional on the website

May 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that we can customize the emails, and I like that yotpo can automatically post five star reviews to our social media platforms.

Cons: Going between the new and old dashboard was a little confusing.

Good but expensive

May 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Good interface and easy to use. The automated emails to the customer are great. Also, it is nice to see how much money was made with Yotpo.

Cons: Very buggy when managing multiple stores. We have separate Shopify stores, so when I login into Yotpo over Shopify (Apps), very often an other Yotpo account is cached.

Overall: Sales

Great spftware

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Really like be the ability to respond to reviews. Also, I would love to be the verified user/buyer tags which really add weight to the review. The mail after the purchase has worked really well in generating large numbers of reviews also and is probably my favorite feature.

Cons: Pricing is quite high and some of the integrations to other 3rd party software should come in the lower price tiers.

good experience. but costly.

May 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: feature set is great, i really like the user interface. feature set on the backend is great and constant updates is also good.

Cons: costly. lack of developer tools for advanced configurations. The company needs to work on the emails that are being sent.

Overall: insight into product reviews.

Great experience with the Yotpo system and Support Team

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is really easy for users to leave a review and it is pretty cool that customers can upload photos like on Amazon.

Cons: The thing I like the least about this software is the pricing. We are a small business and to get the functionality we need we have to pay a pretty penny.

We have enjoyed the customer help and the features for this product!

May 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to share it across multiple sites and the ability to incorporate multiple features within our websites.

Cons: The dashboard can be a bit clunky or hard to navigate at times, it can be hard to find exactly what you are looking for or the downloads may not work.

Good product but way overpriced.

May 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Makes it easy for people to leave reviews.
Lots of functionality and they are constantly adding new features.

Cons: Price doesn't align with value.
Doesn't integrate with email providers.
Sorting through customer photos is a mess since there is no sort features.

Overall: People can easily write reviews. The in-email review forms they have work well.

Fairly disappointed.

May 08, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The ability to moderate comments and choose if reviews should be product reviews, site reviews, or both is convenient.

Cons: Many features do not work properly. It continues to ask for reviews of an add on product and not the featured product that the customer has selected, despite the fact that it is set up to ask for a review of the most expensive product in the order AND that we have blacklisted the item which it keeps asking for reviews for. Additionally, our entire prime season, prom, has passed and the platform has been incompatible with the Google star ratings.

Vendor Response

by Yotpo on November 16, 2017

Hi Michael, thanks for your feedback. We understand your frustration and we want to hear you out. If you haven¿t been able to see the value of Yotpo in the timeframe you expected, we invite you to reach out to your dedicated CSM to walk through the issues and set you up on the path for success. The Yotpo team

So many features... Amazing support

Apr 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: There are maybe more than 100 review apps that can help your company grow organic content or ask customers to write site, and product reviews. But Yotpo is on a completely different level than most. They regularly update their product, have so many features that can help your onsite and offsite strategies, and most importantly (at least for our company), they have a great team of account executives, experts, strategists, and support staffs. We started our experience almost 2 years ago (Yotpo strategist: Hannah Kim) and Yotpo keeps exceeding our expectations with new features every month.

Pros: Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support

Cons: Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that.

Recommendations to other buyers: Cost per value is undeniably worth it. Go for it.

Good Bad Great Good Great Amazing Bad and Great Again

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Great Features, TPR and Social Ads

Cons: Only good for high volume online retailers.

Overall: Yotpo has a great product but I experienced a few issues in my time using it that were extremely inhibiting to me finding my groove with it. I think they need a custom plan for low volume high priority/price retailers online but I am happy they were able to customize my billing and make it easier to stay onboard - it's not entirely what I need being that we are low volume and high price. Yes, we do exist. I think that for $ a month, I should be able to whitelabel with the Powerhouse plan, for some reason they think I shouldn't but I understand their need to market the product. I am continuing to work with the application and use it to the best of my ability. The title of this review reflects that the experience has been turbulent from bad to excellent but I am much happier knowing now that I have an actual dedicated account manager. The last manager was great, I just think he was falling behind probably due to Yotpo killing it and growing so quickly. I am excited to utilize the tool and see what we can get out of it. Thank you Yotpo for a Good, Great, Bad, Amazing, Bad, Great, Good Excellent product.

Recommendations to other buyers: Use Target Review Requests.

Very Satisfied

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Yotpo has proven to be a valuable tool in our marketing and merchandising mix. The application is straightforward and effective and the support truly best in class.

Great Review System

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of implementation
Features
Ease of use

Cons: Difficulty in updating reviews but this is to be expected. If it was easy, the trust factor would be lost as merchants would potentially be changing their reviews willy nilly.

Overall: Yotpo is pretty easy to implement. It also has a good conversion rate from emails sent after the purchase (much of this depends on the quality of your email). I'm a consultant that has used it with small mom & pop projects and large multimillion dollar businesses. If you are looking for an ecommerce review system, definitely checkout out Yotpo.

Recommendations to other buyers: Add it to your mix if you are looking at review software.

Excellent for Adwords and instant reviews

Mar 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Email review

Cons: Adding reviews, using the review widget when you don't have e-commerce or products on your site. A lot of the features seem to cater to small retail business or B2B service. I'd love to see that expand.

Overall: The highlight of my experience with Yotpo is the email review function that allows users to start their review process within the email itself. We saw our review response double when we switched to these type of requests. I do wish it was easier to manually add reviews sent to us from other platforms (emailing in is a pain).

Great platform and amazing people

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Yotpo is more than just a platform, there are great people behind it, that will do anything they can to optimize the experience to the customer and the brand. It is easy to use and allow us to understand the value of the product just by looking at the platform.

That's a good thing.

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: It was easy to integrate and does what it is supposed to do.

No one gets 5 stars, Yotpo gets 4!

Our customers love it.

And that's a good thing.

The perfect review app for scaling ecommerce businesses

Mar 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: At a very basic level, Yotpo has been great at getting us quality reviews.

But Yotpo is much more than just a review platform because we are using it as part of our post purchase customer experience with triggered email sent to our customers a couple weeks after they have placed their order. This email is a great opportunity to keep the line of communication with the customer open and with the discount code integrations with Shopify we are able to send out incentives for reviews which not only encourages more reviews on our site, but it also encourages repeat purchase activity from these customers. This helps us build a higher average LTV because customers are incentivized to shop, review, and repeat.

Yotpo has also been great for scaling our business. We started with a very basic package that was easy to integrate into our Shopify site(up and running in a day), but we have upgraded along the way and are now using a more robust offering that allows us to send dynamic coupon codes(to eliminate the chance of code abuse), add fit details to the review pages, and make the reviews searchable in google listings. These features and functionality allow us to look and function the review section of our site at a level that is comparable to much larger competitors and ecommerce companies.

Overall, Yotpo is a no-brainer for your business.

Yotpo is a Home Run for Businesses of All Sizes!

Mar 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After a large amount of research my organization landed on Yotpo for all of our review and Q&A needs. The review conversion rate is phenomenal, and the app no doubt pays for itself and then some. The Yotpo staff is very knowledgeable and responsive. I wouldn't look for review software anywhere else!

Unaffordable for a small Business

Mar 22, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Pricey for what you get when you're a small business making it unsustainable to keep it running. Dashboard is easy to use. When approaching Yotpo from a larger business perspective, you'd expect to receive good results. Yotpo's product reviews are one of the best options on the market, their site reviews, not so much.

Very Easy to Use

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy

Overall: I successfully added yotpo reviews to our site in a day. The customer support was tremendous. Whenever I had a question, it was promptly addressed, and I was able to proceed

A bit expensive

Mar 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: - Sending out reviews w/ up-sell opportunities
- Reporting capabilities
- User interface to display reviews is nice on the website
- Rich snippet feature for SEO

Cons: - the Moderation menu got more confusing. I liked the old interface better--it was easier to follow.
- Support doesn't respond right away. It can take a day or two to resolve an issue.
- The Reviews are not searchable so doesn't contribute to SEO.

Overall: We tried YOTPO for a year. The price was high compared to what we needed, so didn't renew. Needed only the Review function and SEO, not the rest. I think the pricing, which is based on the amount of review e-mails sent, is not a valid way of pricing. It does not take into account the % who respond with a review, which is the more accurate metric. If the price was based on # of reviews received, it would reflect on the product's ease of use. It could also be based on features used, which is another metric based on the value a merchant places on the features.
Also, not having the reviews in HTML so it can be searched is a big drawback. Hope this helps.

Recommendations to other buyers: Would like them to re-evaluate their pricing method. It shouldn't be based on # of review e-mails sent out. It should be based on: the features used, or # of reviews received. The current pricing method is too expensive for SMBs, especially if not using all the features.

Yotpo for Company Reviews

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Not geographically limited.

Cons: Need to do more with video

Overall: Yotpo is a great tool to gather honest customer feedback regarding your companies performance. Yotpo is not geographically based so it's the best tool for national businesses.

Good for automation of reviews and other social strategies.

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Automation

Cons: Cost for clients.

Overall: Yotpo is a great tool to add to a site that wants to automate reviews, social marketing and other tasks for their operation. It does take some finesse to achieve the right balance (e.g. you just cannot auto-post every review to social media without causing a lot of unfollows/un-likes).

Yotpo is great but a little pricey

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Yotpo is super easy to use, has great features, and boosts conversions, however, it can be expensive, especially if you want all their features.

Happy with Yotpo

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Customization and ease of use

Cons: Nothing its all really good. Staff shouldn't tell us how to handle certain things, but that is not their fault.

Overall: Should be less input on what to do, and just help on how to do . They are great. Very happy with ease of use

Solid Easy To Use Platform

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use - fast to setup.

Cons: All of the additional features seem overpriced based on ROI calcs for small businesses.

Overall: We use Yotpo on a Woocommerce shop and the integration, use and dashboard are easy to use! We reviewed a few other providers and this was the best.

Amazing product

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Yotpo has dramatically helped our communication with our customers and ability to receive reviews after purchase.

A great asset to our online store

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Yotpo has been a tremendous asset to our online store. Our customers have found an easy way to leave us reviews and send us pictures. We love hearing from our customers and seeing pictures of them in our dresses!

User-Generated Content Made Simple with Yotpo!

Jan 24, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity in integration with Shopify. Customizable design on the website. Improves conversions on the product page. Great to publish reviews directly to Twitter & Facebook or turn into paid ad content.

Cons: The search function within the back end is faulty sometimes.

Overall: The Yotpo integration with Shopify greatly improved conversion on my company's product pages. Not only did our reviews show the popularity of our products, but many customers wrote detailed stories of how they connected deeply to their product. This added another dimension to the product page! Through Yotpo, we were also able to search through all of the reviews and add our favorites to landing pages, post-sale emails and social media posts. This user-generated content built trust with our customers and enabled us to show off how relational our company was! The platform is easy to use and the appearance can be modified to fit seamlessly with your website theme. Automated and customizable emails make it easy to gather reviews for your website, and you can choose which ones are displayed on your website. Simple - and worth every dollar!

excelent

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It has very helpfull for my site. Thank you

Yotpo - Great solution to website reviews

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Yotpo has excellent customer service, fantastic application in our website. We get many reviews from our customers which allow us to be transparent to our visitors. We also get more sales thanks to this app. We recommend it.

A great add-on to any WooCommerce installation

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Yotpo is a great way to automatically follow up with customers and make sure they're satisfied with the way you do business. I have a small e-commerce store running WooCommerce on WordPress. With so many online stores being less than credulous, the ratings and reviews left by customers through the YotPo system puts their mind at easy.

Pros: - Great value - Excellent Customer Service - Truly hands on company

Cons: None I can think of.

a absolute must for any small online business

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love, Love, Love this company. I installed the app myself. I am not the tech type but their directions were clear and easy to follow. It looks great on our website . We have doubled our customer conversion rate since we installed Yotpo. I recommend app to anyone doing online sales.
We started with the free version but will soon upgrade because it is worth it!!!

I use this on all three of my shopify stores

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Works very well! I will continue to use this review system over any of the others out there

very friendly and automated rating system

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: works automatically with all our ecommerse sales

yotpo s the best

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Prestashop and the module Yotpo (product reviews) is the best option out there

Yotpo - Great Customer review and engagement System

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use Yotpo to send follow up review request emails to customers who have purchased products from our store. The system is easy to set up and use and customers respond because it's easy for them too. Product reviews are important for us, we are a small business in a market increasingly dominated by bigger players with massive advertising budget which we can't compete with. We aspire to excellent customer service and satisfaction and TRust - And I think Yotpo helps give new potential customers confidence and certain degree of trust when first visiting what might be to them a completely unknown company.
It's great ! Go for it !

Very Good Reviews Software for your E-commerce

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think it is probably the best! Still using the free version, and it works awesome! We have so many good reviews! Thanks!

Great App

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very happy with Yotpo, we've been able to use it to get feedback about our products which in turn help us make informed decisions about our suppliers.

Great Service and Results

Nov 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Yotpo was so simple to install and use, and we have really seen the benefit that comes with the user generated reviews and feedback on our items. No matter how much as a business you can describe and sell your product, an honest review from a customer means 10x that!

Getting reviews is easier than ever!

Nov 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like the ability for customers to leave a review from right within their emails. No need for multiple clicks and opening new browser windows just to leave a quick review. This had made it much simpler and convenient for our customers, and we definitely see an increase in the number of reviews left behind.

Plus - this is all automated! We set up when we want the reviews to send out (3 weeks after purchase) and customers automatically get an email asking for a review. You can send out multiple requests and just list the # of days until customers get the emails. Plain and simple - just how I like it.

There's no learning curve. It's pretty intuitive to setup and go.

Reviews Get Sales

Oct 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Reviews get sales - not just positive ones, even negative ones. Having reviews let's people talk about what they liked or didn't like about a product. Those reviews help people make a decision that they won't regret down the road. YotPo has helped us generate thousands of reviews in a short time - way more than we were getting on our own. As a result, our conversion jumped up site-wide which equals more sales and higher AOV.

Pros: Easy to use, easy to set up, clear ROI calculations, and great customer service.

Cons: The price went up a lot this year. I still think its a great value - it was just a bit of a sticker shock after the price we paid last year. To be fair though - they are now priced according to the rest of the industry.

Awesome product

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product is really great. It is easy to setup and we believe that positive customer reviews received via yotpo app integrated into our shopify store help us to improve our business and increase sales significantly. Customer service is on the highest level. Response is quick and smart always.

What we are missing is more flexibility in customization of when invitation to review should be sent. Other then that fits out needs perfectly.

Great review software

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We came from eKomi who were good but we could link them to our ecoms software which came bundled with YotPo.

So far we have been very impressed with YotPo and seem to be getting more feedback than we used to. I would recommend them.

Service is awesome, support responds within minutes

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having really nice experience with Yotpo and offering this service to all our partners. Keep up the good work guys!

Yotpo has been fantastic for our business!

Oct 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Building our own unique product reviews has led to a very big increase in conversion rate, customer engagement, and overall customer satisfaction. We couldn't be happier.

Full of Features.

Oct 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: YotPo is the most feature filled review plugin we've ever used. It's really easy to screen and approve reviews. We also really like the ability to comment on reviews, especially the negative ones. YotPo customer service is always responsive and they provide clear and concise answers to my questions.

Awesome and easy review app

Oct 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Yotpo is easy to install and configure, I spent about 5 min to get it up and running. Now we're also using their API to create customized after sales reviews. Good value for the money.

Easy to use with Bigcommerce

Oct 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Yotpo is a great plug and play review app / service that has worked very, very well with our Bigcommerce store. It was simple to set up, and it generates customer reviews much faster than we were able to do with the built in system that comes with the cart. They are always improving and adding new features.

Although I don't like recurring monthly fees, I feel that reviews are important enough for my store that I am willing to pay them in this case.

The best way to get use feedback

Sep 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Yotpo is the best solution for soliciting reviews from your customers. They get a quick email X days after their order and can choose a star amount from within the email. I have a medium sized website and have hundreds of reviews because of Yotpo. It also allows customers to say that they have not received their order yet -- great for spotting shipping issues.

Pros: - Get immediate feedback from your customers - Give your app legitimacy by displaying reviews on your site

Cons: - A bit expensive if you want to use their premium plans

Vendor Response

by Yotpo on October 06, 2015

Thanks for the kind words, Jordan!

Jun 21, 2016
4/5
Overall
4 / 5
Ease of Use
2 / 5
Value for Money

Feb 22, 2016
2/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
1 / 5
Value for Money

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Oct 28, 2015
3/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support
5 / 5
Value for Money

Oct 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money