AzureDesk

AzureDesk

4.5 / 5 30 reviews

Who Uses This Software?

All businesses


Average Ratings

30 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
  • Pricing Details
    Priced by # of agents billed annually or monthly.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • AzureDesk
  • www.azuredesk.co/
  • Founded 2014
  • United States

About AzureDesk

AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules


AzureDesk Features

Vendor has not completed this information.


AzureDesk Reviews Recently Reviewed!

A good value for the cost

Dec 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use and helps me keep all my projects organized for multiple clients at once. It is an important tool.

Cons: There is sometimes lag time or slowness. The ticket filter options could be more robust and we don¿t currently have the ability to customize Views to include the custom fields we can track data in.

Overall: An economical way to stay on track and organize all work activity

It has been a great experience so far. The support team and overall functionality is amazing.

Aug 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Ease of use.
2. At less amount of money you get to deal with a lot of functions.
3. Support team is at your service 24x7.
4. Great knowledgebase and easy to working on detailing.

Cons: 1. The user interface / experience can be worked upon.
2. Submit query page can be improvised from the user-experience pov.

Awesome

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is easy to deploy and easy to use! Tech support is chat available to take care of any questions regarding the product.

Overall: Organization and transparency of issues.

It's a great step up from email support

Aug 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support has been outstanding. Very open to suggestions for improvements, enhancements and changes. The interface is clean and mostly intuitive.

Cons: Like most software there is more under the hood than is first obvious. Understanding how to get the most out of it is worth investing the time. Once committed to there were some delightful benefits such as the showing the support centre as if it was the FAQ page for our website. This means we can keep it current and relevant right from within Azuredesk. That brings time leverage to our doorstep.

Overall: Streamlined process improvement, better tracking and easy audit trail.

A smart, simple and cost effective solution for SME trying to manage service desk calls

Jul 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A smart, simple and cost effective solution for SME trying to manage service desk calls. It was quick and easy to setup, its simple to use and navigate and I would highly recommend to others.

Cons: The only issue at present is the time it takes to draw down information for reports from the dashboard.

An easy intuitive product to use and was implemented within the same day.

Jul 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Clean and uncluttered application, great value for money and the support is great, with no delay in responding to calls. Being able to assign calls to external organisations is also a big benefit to us.

Cons: There is some functionality that could be improved upon such as filtering against a number of the picklists, integrating with Social Media, retaining your preferred views etc, but they do appear to recognise change and will consider anything on their roadmap.

Overall: Consolidated support calls and management information

AzureDesk is a software that highlights by its simplicity of use.

Jul 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: AzureDesk is a software that highlights by its simplicity of use.
After you register, you can start using the product with all its features for only a small fee per agent at month.
The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.
They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there.
We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems.
Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Cons: Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.

used as a ticketing desk

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Does what it says. It is simple and easy to use. Layout of the screen is nice and clean. all in all good system.

Cons: I would like a date required feature to be added. To help with prioritising. High, low and normal isnt sufficient for my needs . Wish it would remember login details. its annoying to have to retype everytime. It would be great if you could categorise solved tickets into groups. Tickets are slow to update.

Excellent customer service that's eager to help

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the value for the money. It's a great value. I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.

Cons: It's lack of custom fields and ability to modify the contact information directly from within a ticket.

Overall: Provides a cloud-based incident management system.

Experience with the product has been great!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use is great. Customer Service is excellent. AzureDesk was able to import items from our previous system to expedite set up. The cost is a fraction of previous CSR software.

Cons: Thus far we have not hit any cons or issues to report on. Any items we didn't understand were addressed by Customer Service.

Simple to Deploy, Run and Manage

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs. The great hookup to our email system allows our off-site consultants to chip in on more difficult cases, and we can escalate critical issues through our business efficiently. Great support from the team that developed this product.

Cons: Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.

Overall: Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs. The great hookup to our email system allows our off-site consultants to chip in on more difficult cases, and can escalate critical issues through our business efficiently.

Low price and excellent support.

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The support level.

Cons: It needs to have more integrations, like the other main tools of the market.

Overall: At these points I have not found any other solution that can overcome Azuredesk. In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.
This still needs to add some integration features to achieve excellence. But in what is necessary, attend quietly. What's more, they keep hearing suggestions and improving.

Recommendations to other buyers: It's flexible software. The staff is available to implement good suggestions.

AzureDesk helps keep clients happy.

Apr 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Clients are able to submit tickets and communicate with the service technician assigned to their case. The software was easy to set up and now we have a better record of tickets so that we can provide the best possible service to our clients.

Cons: AzureDesk hardly has any flaws. The only thing so far that I have noticed with the software is the time it takes to load between pages.

Good Solution Application

Apr 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We started to use this and there are a few minor things that we found were not done right and this was fixed quickly by the team when it was raised.

It is a good product in the SME domain

Azure user experience

Apr 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The application is functional and practical to use. Needs some additional features like dictionary, better access and integration when accessing CC's and BCC's. The response message format needs to be better designed as the receiving message is messy. Needs to conform to a corporate format.

Vendor Response

by AzureDesk on July 25, 2017

Hi Tony We have fixed the CC's and BCC's issue and also the response message format.

Azuredesk - Suits our business, developers very receptive to our suggestions

Mar 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it gives me an easy method to view all cases. It helps our consultants solve cases quicker and helps us learn to better support of porducts and clients.

Cons: We would like more rules to allow things like automatic assignment of cases.

Overall: We were looking for an economical tool to help us with our support cases. Previously we just used a support email and found that we were duplicating our efforts to respond to cases. We now have visibility of the case, who is assigned, its history and our support team can look back and see solutions for previous and similar cases. We can also get an overview of cases by support person, customer, product etc.

Vendor Response

by AzureDesk on March 29, 2017

Thank you so much.

Excellent tool to help manage support tickets

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise. Their product has constantly been on the improve and the team here are thoroughly enjoying the ease of using a powerful and simple ticket management tool.

Simple and effective ticket management

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: A streamlined approach to support management with emphasis on team collaboration and educating clients for quick resolutions. Layout of tickets, Dashboards, Knowledge Base and Ticket search function stand out the most to us. AzureDesk is constantly on the improve with very quick response times from their team.

Cons: The main areas we are looking for improvement in is a quicker loading speed of tickets and better compatibility across mobile devices.

Easy to use

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: AzureDesk has allowed our internal support team to manage issues raised by employees.
This software has saved time in managing user support requests and improved response times as well.

Vendor Response

by AzureDesk on March 22, 2017

Thank you so much.

Easy Product to use

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Phenomenal Support and Very Easy product to use. Would recommend this product to anyone who is looking at setting up a support desk to centralize their workflow

Pros: Support and Ease of Use

Cons: Creating tickets in Firefox is and issue. I believe they are working on this

Recommendations to other buyers: If you use Firefox then make sure ticket creation works. Works fine in Firefox

Good product

Mar 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Support and Ease of Use

Cons: Some glitched with Firefox

Overall: Phenomenal support and the product is easy to use. Some issues with Firefox and ticket creation but I understand they are working in this.

Vendor Response

by AzureDesk on March 11, 2017

Thanks for the review.Really appreciated.

Great solution for managing service encounters

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software is great for our computer support company. We can keep track of issues, manage schedules easier, and help keep our customers informed and updated on their ticket requests. Overall an easy to use, great product.

Vendor Response

by AzureDesk on March 06, 2017

Thank you so much

Great Customer Service and Helpdesk Ticket Software

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: AzureDesk has impressed me from the first time I used it.
First of all, its simplicity of use makes you don't need any documentation or manual to learn how to use it.
After you register, you can start using the product with all its features for free (one agent), and then scale up based on your needs. It's really a gift!
The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.
We are really happy with this product after a week of use, it has helped to organize our support request internally and we are start using it to our customers also.
Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Vendor Response

by AzureDesk on March 06, 2017

Thank you so much David.

Great software Easy to use

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple to use and has just about everything that other competitors have. We use the scheduling software to keep track of tickets.

Cons: None as of yet still getting used to how the software works.

Overall: Customer support is superb they always answer within a few minutes. Been using the software for a couple of weeks and am liking it. So far suites our needs as a computer repair company perfectly. I would highly recommend this software just based on how well customer support is.

Vendor Response

by AzureDesk on March 01, 2017

Thank you so much for using our software.Really appreciated.

Amazing Support Solution

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Azuredesk is an excellent interface for our customer service needs, it is extremely easy to set up and use and the support from the team is fantastic. Highly recomend

Pros: Simple to use, easy interface and the memorized views are awesome.

Really great app

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: This hemp me to increase the productivity of the company, the use interface the app is really good , i highly recommend it to my colleagues and friends

Awesome Customer Support Software

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.

Cons: We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly.

Overall: AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great!

AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions.

Held Desk Support

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The features are easy to understand, user friendly. It might take some time to get acquainted, but when you reach there your business run as smooth as possible.

Cons: I have been a year with them & didn`t find any problem as such.

Overall: Its good to have an special help when your company is a startup, Azure Desk has done all the needful to help us grow & be stable in such competitive market.

Vendor Response

by AzureDesk on December 01, 2016

Thanks for the review.We really appreciate

Best Help Desk Support

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: Its a startup company for me & customer handling is a problem, with the help of Azure Desk my workload has reduce more than half. Its Easy to use & User friendly too.

Recommendations to other buyers: I shall recommend to all startup company who do not want to spend like hell & get the work done in best easy way .

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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