Agility PR Solutions

Media Monitoring


3.5 / 5
3 reviews


Average Ratings

3 Reviews

  • 3.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

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About Media Monitoring

Whether we do it for you, or help you do it yourself, our media monitoring services will ensure you're never in the dark.


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Media Monitoring Features


Media Monitoring Reviews Recently Reviewed!


Great option for any PR Agency

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The number of media contacts, information stored and user-centric features. Access to a global database through a search or social monitoring tool.

Cons: It is very accurate but throws some curveballs in searches

Overall: We moved from a well know media database provider to Agility and the exper8ence has been five-star

Great training

Fantastic customer support

Real-time response to updates

New features coming all the time

Insightful training and best practice delivery

Agility PR has to be a market leader

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use, with an amazing database that actually finds relevant contacts

Cons: Nothing, we all love it. It saves us so much time especially for reporting

Overall: The ROI is excellent. We can send out targeted press releases and monitor the recipients' actions so we don't follow up to the wrong people. We can find influencers easily and see who is talking about our clients so we can engage with them promptly.

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Terrible Customer Service, Mediocre Solution At Best

Dec 11, 2018
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Ease of use I suppose. However, I would not recommend the product to anyone for the price.

Cons: If there were zero stars, that is the rating I would give Agility. I tried to cancel our account 6 weeks prior to the date we signed an annual agreement. Our customer rep told me that he sent an email months ago that automatically renewed our agreement for another year! As an agency owner who works with clients on a daily basis, I cannot believe the bait and switch in order to make a buck. We never treat our clients this way. Steer clear of Agility! Half of their lists are erroneous. I cannot tell you how many writers emailed us back after we pitched them saying they did not cover the topics Agility had them tagged under. Talk about embarrassing! PR platform is okay at best, and customer service is awful.

Overall: Terrible. They rope you into an annual contract and their lists are not accurately tagged.