--- title: "Gaviti Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gaviti the right Accounts Receivable solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169544/Gaviti/reviews/" page_type: "reviews" language: "en" --- Gaviti 4.5 (91) [View alternatives](https://www.capterra.com/p/169544/Gaviti/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Gaviti Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews TM Tyler M Accounts Receivable AnalystComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “One of the biggest benefits is that Gaviti automates invoice follow-ups, reminders, and collections workflows so we don’t have to manually chase payments.“ January 5, 2026 LA Lenora A Office ManagerReligious Institutions, 2 - 10 employeesUsed the software for: 6-12 months. “System does NOT show the TRANSACTION numbers from online payments and does not show when acct has a CREDIT balance“ December 5, 2024 sw shayla w account receivable specialistAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “It streamlined collections, improved visibility into aging and customer communications, and helped me manage accounts more efficiently“ December 31, 2025 AC Alicia C CSAFacilities Services, 201 - 500 employeesUsed the software for: 1-2 years. “I can't separate my billing by my region. So reporting wise the whole company is bulked together.“ September 3, 2024 sw shayla w account receivable specialistAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “The automation features reduced manual follow-ups, while still allowing room for personalized outreach when needed.“ December 31, 2025 JK Jodi K Billing CooridinatorConsumer Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Creating reports is not the simplest.“ January 9, 2026 TM Taylor M Credit Collections AnalystAccounting, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “My overall experience with Gaviti has been positive. Although there have been some hiccups with data displaying correctly within the dashboard, the product has been easy to use and the detailed note taking, scheduling, and reminders have been a great improvement over our previous platforms.“ December 1, 2025 TM Tyler M Accounts Receivable AnalystComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I feel limited on the reporting capabilities of gaviti.“ January 5, 2026 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LL Lorvy L. Administrator Glass, Ceramics & Concrete Used the software for: 1-2 years ### "Gaviti is a star!" June 19, 2025 5.0 Gaviti is such a time saver! It indeed helped me do my job a lot easier, faster, and more efficiently. Pros I just love the number of things it can help me do faster to make work a lot easier and more efficiently. Cons Generating reports can be a bit very detailed and can take a lot of steps to filter and complete. It also does not allow me to copy from fields. Review Source Response from Gaviti July 8, 2025 Hi Lorvy, We’re glad to hear that Gaviti has helped streamline your workflow and improve efficiency—making your job easier and faster is exactly what we aim for. We appreciate your note on the complexity of generating reports and the inability to copy from form fields. We’ve submitted a feature request for copy functionality to be added to form fields, as we understand how useful this can be. Additionally, we’re excited to share that Gaviti now offers AI-assisted report generation to help simplify complex reporting tasks and reduce the number of manual steps needed. This enhancement is part of our ongoing commitment to improving user experience and efficiency. Thank you for taking the time to leave a review. AW Amy W. Collections analyst Business Supplies and Equipment Used the software for: 1-2 years ### "Its ok. Wish it was better." June 19, 2025 4.0 I am in the middle with this produce. I like the concept but wish it worked better. It should interface with salesforce so we do not have to touch it. It should also keep our internal contacts instead of me having to fix them all the time. Pros Automatically sends invoices and reminders. I also like the reporting part of it were i can log on and run a spreadsheet to check my open invoices. Cons Have to fix the it all the time and cooperate has to load the invoices making it not automatic. I have to touch it too much. Review Source Response from Gaviti July 10, 2025 Thank you for your feedback, and we’re truly sorry you’re experiencing these issues. None of these problems should be happening, and we completely understand your frustration—especially given how important automation and reliability are in your workflow. We want to highlight that our platform does have an integration with Salesforce, which should help reduce the need for manual intervention, especially when it comes to syncing contacts and automating invoice processing. If this isn’t functioning as expected for you, our team would love the opportunity to investigate and get it working smoothly. Please don’t hesitate to reach out so we can make this right. Thank you for taking the time to leave a review. NV Nikki V. Operations Director Construction Used the software for: 6-12 months ### "asked me to review this" December 31, 2025 2.0 I am using this because of one of our supplier's decision to use this. I don't utilize this for my own business but only to pay my supplier. Pros I like the ability to look up my bills and see what I owe prior to the bills being loaded into my online payment portal. Cons I can hardly see the bills with the way they are listed at the bottom. It doesn't even show the entire line and then you have to scroll. Review Source GF Gary F. CEO Accounting Used the software for: 1-2 years ### "Just What We Needed" June 19, 2025 5.0 As a CEO, Gaviti had been a game changer! I can see how we are doing at a glance. I can see who the biggest late paying clients are and manage them better. Pros The way it tracks our staff's efforts to collect money and control the pipeline of aged invoices. Way better than spreadsheets. Cons I wish it had more robust reporting. Sometimes, for our clients, we need to tell a story. For instance, if I could track the receivable aging pipeline over time I could show how good things look now comapred to when we started using Gaviti. Review Source Response from Gaviti July 13, 2025 Thank you for the thoughtful feedback! We're excited to hear that Gaviti has been a game changer for you—especially in tracking team performance and managing aged receivables more effectively than spreadsheets. That visibility is exactly what we aim to deliver for leaders like you. On the reporting side, Gaviti includes fully customizable reporting tools and an AI-powered report builder so you can create nearly any report you need, including historical views of your receivables aging pipeline to tell a compelling before-and-after story. If you'd like help setting this up or tailoring reports for client presentations, your company’s dedicated Customer Success Manager will be happy to assist you. Thank you for taking the time to leave a review! PK Patricia K. Accounts Receivable Specialist Business Supplies and Equipment Used the software for: Less than 6 months ### "New to GAVITI - good experience so far" June 19, 2025 5.0 For the two weeks my company has been using, very pleased. Quick to understand screens. I may not need all the extra information on the dashboard, but, that is how it was set-up by management at my company. Pros Excellent assistance via \[sensitive content hidden\] in Israel with all our company questions. Easy to enter notes whether customer or invoice. Cons When the invoices are emailed to our customers, our customers often "short pay" an invoice, and Gaviti doesn't understand that an invoice could be under appeal, etc. Also, many of my customers are called, and the general email says they are not responding to a previous email. Review Source Response from Gaviti July 8, 2025 We’re thrilled that Gaviti has been easy to use and helpful in tracking customer and invoice notes. We're even more thrilled that you are happy with our customer support. Regarding your comments about short payments and invoice disputes: we completely understand how important it is to account for these situations. Gaviti’s workflows can be customized to recognize and adapt to partial payments and disputes, ensuring that follow-up actions reflect the true status of the invoice. Additionally, we offer a dedicated dispute management product that helps teams track, process, and resolve invoice disputes in a streamlined way. If you would like help updating your workflows or are interested in Dispute Management, please reach out to your company's dedicated customer success manager. Thank you for taking the times to leave a review. NN Natasha N. Customer Service Associate Construction Used the software for: 2+ years ### "Gaviti Overall " June 19, 2025 5.0 I have been using Gaviti for a couple of years now. I personally like that my invoices can be setup as I need them to be, whether that be automated, or special handling, along side, sending out reminders. Pros I absolutely love the automations of these site. Helps keep me free and focused on more important things. Cons I have not found any dislikes with the system personally. Gaviti works as I think it should, as it is a great tool and great functions. Review Source Response from Gaviti July 10, 2025 We're thrilled to hear that Gaviti has made a meaningful impact on your day-to-day work, helping you stay focused on what matters most. It's great to know that our flexible invoicing and reminder tools are delivering the value you expect. We especially appreciate your long-term support over the past few years—it means a lot to us. Thank you for taking the time to leave a review. TR Tiffani R. AR Manager Computer & Network Security Used the software for: Less than 6 months ### "AR Manager" June 20, 2025 5.0 So far my experience has been very positive. As stated, it has saved my team several hours and has allowed us to reach all of our customer base instead of just high dollar accounts. I would recommend Gaviti to other companies. Pros Gaviti is user friendly and easy to learn. Gaviti's automatic communication to customers has saved so much time for my team from sending out manual emails. Cons I wish the activity under the invoice was listed under the notes, such as when a pre-due or past notification has been sent. Instead you have to look at the notes to see what the AR Rep is doing then under Activity to see the emails. It would save me time from having to look under two tabs to see the whole picture. Review Source Response from Gaviti July 20, 2025 We're thrilled to hear that Gaviti has been a user-friendly and time-saving solution for your team — especially in reaching your entire customer base more efficiently. We appreciate your suggestion regarding viewing activity and notes together. While those tabs currently serve distinct purposes, please note that Gaviti’s views are fully customizable, allowing you to tailor your screen setup to better suit your workflow and preferences \[3\]. If you’re not seeing all the information you need in one place, we encourage you to reach out to your dedicated Customer Success Manager, who can walk you through customizing the view to help streamline your experience further. Thank you for taking the time to leave a review. GB Gabriella B. Staff Accountant Telecommunications Used the software for: 6-12 months ### "Amazing for Collections" December 1, 2025 5.0 Gaviti is so awesome. It not only helps our accounting team but Sales as well. Easy to use and helpful Pros it has helped us clear up our collections so much and allows a lot of correspondence from customers. Cons The aging is counted from due date and not actuals days aged. It does not match any other reports from other accounting software. Review Source TM Taylor M. Credit Collections Analyst Accounting Used the software for: Less than 6 months ### "Gaviti User Review" December 1, 2025 4.0 My overall experience with Gaviti has been positive. Although there have been some hiccups with data displaying correctly within the dashboard, the product has been easy to use and the detailed note taking, scheduling, and reminders have been a great improvement over our previous platforms. Pros Ease of use. Reporting. Note taking features. Learning curve. Invoicing. Accounting and Bookkeeping. Cons Functionality. Inconsistent data display. Implementation. Missing / conflicting account information. Review Source TL Thomas L. Accountant Consumer Goods Used the software for: Less than 6 months ### "A Great Tool" December 1, 2025 5.0 Overall, been very pleased. Having Gaviti as a tool has help me immensely when it comes to multiple parts of my job. Pros The interface is so user friendly. I just started my position and this has been a great help to providing quick and detailed insights Cons Trying to change the automatic email settings. Sometimes notifications go out to customers that should not. Review Source SK Steven K. VP Finance & Controller Information Services Used the software for: Less than 6 months ### "Issuer Direct Corporation" August 30, 2022 4.0 We have been using Gaviti for about 3 months now and have seen improvement in collections and communications with customers. Our implementation manager, \[SENSITIVE CONTENT\] was excellent and has been very helpful in getting us up and running. Pros The software was easy to use and implement Cons Some of the features of marking promises to pay, responding to emails within Gavit can be a little cumbersome. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[Quadient Accounts Receivable](https://www.capterra.com/p/213360/YayPay/) Reason for choosing Gaviti Demo was good and looked easy to use and checked all the boxes we were looking for within our budget. Review Source AQ Anel Q. Cash Application Logistics and Supply Chain Used the software for: 6-12 months ### "Highly recommended" March 25, 2025 5.0 Very good, also the customer service is excellent. Pros The simplicity and easy navigation trough the website, very intuitive. Cons I like all, I won't say there's something I will change. Review Source Response from Gaviti March 26, 2025 Hi Anel - We're delighted to hear that you find our platform simple and intuitive, as we've prioritized user-friendly design. It's especially rewarding to know that our customer service has met your expectations. If you ever need anything, please don't hesitate to reach out to your company's dedicated Customer Success Manager. Thank you for taking the time to leave a review. ES Erin S. Senior Accounts Receivable Specialist Retail Used the software for: 1-2 years ### "A few awesome reasons why we use Gaviti and you should too! " December 9, 2024 4.0 Over all, good outweighs the frustrating by far. It is nice to have all of your information in one spot and know it will be there the next day with certainty. Exceeds programming used before by my place of employment. If you are looking for a nice, organized, up and coming system, Gaviti is it!!! Highly recommended! Pros I like that my invoices, notes, sales team information and contact information are all in one spot. I like that you can edit notations if needed. I like all the sorting and organizing features! Being able to send email from one co-worker to another is also another amazing feature! Cons There are very few features I do not like. It does "oh snap" often when trying to get many lines of information at one time. It has a little bit of slowness at times of high volume across the company. Other than that, it is great! Review Source Response from Gaviti December 18, 2024 Hi Erin, We are so glad that you get so much value from Gaviti. And we love the title of this review! We understand the frustration with the system delays. We recently did a lot of product upgrades to help improve the system performance, so there shouldn't be anymore "oh snap" messages. :) Thank you for taking the time to write a review. All the best, Sarah KJ Kelly J. Collections Specialist Accounting Used the software for: 6-12 months ### "Thoughts on Gaviti" December 5, 2024 4.0 good experience with learning the program and still learning. open to learning as much as much as I can to aid me in being as efficient as possible in my role. Pros Easy to locate accounts, ability to review any and all notes from previous users to get a broader look at any prior or consistent issues. Also, can locate any additional contact information. Cons No negative opinions. I've only used this product for a about a year and still learning the ins and outs, but have no complaints about the program. Review Source Response from Gaviti December 18, 2024 Hi Kelly, We are so glad that Gaviti is helping you be efficient and work better. That is why we are here! Thank you for taking the time to write a review. PW Pam W. Senior Account Rep Marketing and Advertising Used the software for: 6-12 months ### "Gaviti 2.0" March 24, 2025 5.0 Great.... allows me to keep up with my accounts. Pros overall layout ... color scheme The timeliness and tracking Cons Sometimes the bar coding is too much ... maybe thinner lines. Review Source Response from Gaviti March 26, 2025 Hi Pam - We are pleased to hear that Gaviti is doing it's job and is easy to use. About the bar coding, we are always trying to improve the product. If you have a suggestion, please reach out to your company's dedicated customer success manager. Much of our product development comes directly from customer suggestions! Thank you for taking the time to leave a review. AR Angi R. Accounts Receivable Health, Wellness and Fitness Used the software for: 1-2 years ### "Gaviti Review" December 12, 2024 5.0 Overall, it has been a great experience. Pros The dashboard is my favorite! The ease and convenience that the dashboard provides make outlining my day far easier than before. Cons I wish the login process would remember me. Review Source Response from Gaviti January 1, 2025 Hi Angi, Thank you for your kind words about Gaviti! We're thrilled to hear that our product has been helping make your day more productive—that’s exactly what we aim to achieve for all our users. To make logging in even easier, you can save your username and password on your login screen by updating your browser's autocomplete settings. Simply set it to fill the "username" field with your email address. As browser settings vary, we recommend checking your browser's help guide for specific instructions. If you need further assistance, please don’t hesitate to reach out to your company’s dedicated customer success manager—we’re here to help! Thank you for taking the time to write a review. -Sarah AG Andrew G. Job Cost Analyst Information Technology and Services Used the software for: 6-12 months ### "Gaviti Improves Billing and Collections Processes" November 26, 2024 5.0 Pros Gaviti does a much better job at tracking invoices and dates than native ERP systems, and particularly does a better job at logging notes and correspondence both with the customer and with internal team members. It's improved communication between departments exponentially. Cons There is a slight lag time between posting an invoice in our ERP system and it showing up synced with Gaviti. In a perfect world, there would be no lag time. Review Source Response from Gaviti December 10, 2024 Hi Andrew, Thank you for sharing your feedback! We're thrilled to hear that Gaviti has significantly improved your company's A/R operations and overall communication. Your insights are invaluable in helping us refine our platform. Regarding the lag time, we’re always working to enhance our product. If this is affecting your experience, we encourage you to reach out to your dedicated Customer Success Manager, who will be happy to assist. Thank you for taking the time to write a review. IC Ignacio C. Administrator Religious Institutions Used the software for: 6-12 months ### "Fast Transaction" December 16, 2024 5.0 It makes online payment more convenient and easier. Pros Convenient and fast transaction when it comes to payment. Cons it doesn't remember the username and password of users. It takes time to put in the sign in credentials Review Source Response from Gaviti January 1, 2025 Hi Ignacio. Thanks for the compliments! We are so glad that your company is getting so much value from Gaviti's customer-facing payment portal. We have worked hard to make it the best one on the market. To make logging in easier, you can save your username and password on your login screen by updating your browser's autocomplete settings. Simply set it to fill the "username" field with your email address. As browser settings vary, we recommend checking your browser's help guide for specific instructions. If you need further assistance, please don’t hesitate to reach out to your company’s dedicated customer success manager—we’re here to help! Thank you for taking the time to write a review. -Sarah JL Julie L. Accounts Recivable Accounting Used the software for: 1-2 years ### "Gaviti is a good billing program" September 22, 2024 4.0 I am overall happy with Gaviti and its great to use Pros its easy to use and very freindly everything you do ir registered and easy to follow up with clients Cons sometines there are glitches and it takes time for the issues to get resulved Review Source Response from Gaviti September 30, 2024 Hi Julie - We're thrilled to hear that Gaviti has been easy to use and valuable to your business. I’m sorry to learn about the glitches you’ve encountered. Rest assured, we prioritize every issue reported by our customers and will immediately bring this to the attention of our tech support team. We're always working to enhance our platform, and your input helps us improve. Thank you for taking the time to write a review. CD Christina D. Account Receivable Represenative Marketing and Advertising Used the software for: 6-12 months ### "Gaviti Review " August 28, 2024 2.0 HORRIBLE - Too many bugs in the system. Ability for more users added slows speed down even further. I should not have to wait for the system to sit and spin after a single notation. I need to have the ability to added a note save it and then moved o the next task. My job is fast paced, I need an accounting system that will not hinder this. Pros Only thing is they send auto reminders. Cons SPEED!!! Inability to use "enter' instead have to tab down 1st. AW SNAP responses are constant. Review Source Response from Gaviti September 9, 2024 Hello Christina, We're truly sorry to hear about the issues you've encountered with Gaviti. We've recently made some system improvements that should address the speed and performance problems you’ve experienced. If you're ever less than satisfied, please don't hesitate to reach out to your company's dedicated Customer Success Manager. Every one of our customers, regardless of size, has a dedicated point of contact to ensure their needs are met. MZ Mary Z. Accounts Receivable Representative Business Supplies and Equipment Used the software for: 6-12 months ### "Accounts Receivable Representitive" August 28, 2024 3.0 Better now that we can notate and tag and flag multiple rather than having to do it individually Pros I like the reports that can be generated as well as being able to have the emailed to myself on a scheduled basis Cons Gaviti is slow when trying to notate and seems to give the "AWW SNAP" sign alot Review Source Response from Gaviti September 8, 2024 I have good news. We just made some updates to the system which should help improve the speed and lagging. Thank you for taking the time to write a review! CH Christian H. Head of Global Finance Information Technology and Services Used the software for: 2+ years ### "Excellent Product, helped transform our AR" August 12, 2022 5.0 The team at Gaviti has been excellent from the start, im so thankful we made the decision to partner together in 2020. At the time we had no systematic way to track AR invoices. This has transformed my AR team. The customer service is top notch and they've always been there to support my team. Multi-Entity, Multi-Currency as well, which is our business grows internationally this will continue to be a valuable tool. Pros The user interface is easy to navigate, it was easy to set up, it provides all the management reports we need to run a successful collections team. Cons It doesnt recognize the project in the Sage integration, just the customer, but this is a manageable item. Reason for choosing Gaviti Price, U/I, ease of use, customer service. Review Source JN Johnathon N. Senior A/R & Collections Specialist Marketing and Advertising Used the software for: 1-2 years ### "Great value for your collections related needs!" August 20, 2022 5.0 Pros In addition to the product itself being very easy to use, what I appreciate most about Gaviti is that it does the heavy lifting for those involved in collections. Rather than manually following up on each individual customer, Gaviti can handle the entire follow up process for all customers which frees up the user for more strategic thinking. The administrator also has complete control over workflow email template designs which allows for quick pivoting in targeting and messaging strategy when necessary. On top of that, the system provides useful metrics and is able to manage communication not only internally with the team, but also externally with clients as well. Cons Although the invoice attachment function helps, what would be game-changing is if all open invoices per customer could be attached for download in one email to the customer. Furthermore, when the invoice table is embedded in the email, all of the invoices listed should be available through the link. Hopefully this is already part of the current road map. Other than this specific item, there isn't much to not like about Gaviti. Review Source ML Monica L. Finance Computer Software Used the software for: 6-12 months ### "Derbysoft's comments on Gaviti" March 4, 2024 5.0 Not bad, user friendly. I don't need to spend too much time to study the system because each of its fuctions is easy to understand. Pros Very flexible and easy to use. And I like the color used, very striking. Cons Credit Report doesn't allow as many column fields as Invoice Report. Review Source Response from Gaviti March 5, 2024 Thank you for the nice words Monica! Glad you find the system easy to use and understand. Thank you for the feedback about the credit report as well. We can look into this for you. We hope you continue to enjoy Gaviti. KB Kari B. Director of Customer Experience Food Production Used the software for: Less than 6 months ### "Helped our customer service team get involved with collections" August 17, 2022 4.0 We implemented Gaviti quickly - within 2 weeks. Easy to get going especially since the Customer Success team was so prompt, involved, and knew our goals and timeline. They have provided excellent service with fast turnaround rates. Like the chat feature - would ask for a more robust help center. Thank you Gaviti! Pros customer emails are very easy to draft - love the data fields you can add to the text. having the visibility into invoicing status, what emails have been sent, and being able to easily automate reminders has really helped our customer support team be more involved with collections. before Gaviti, we had no visibility and it was slow/hard to help customers when they would call in about payment questions. Cons the customer response / activity could be more like an inbox and drive automation of workflow pauses. today it's just an activity feed - but seems like it could be much smarter. Also some of the reporting filters could be simpler. Reason for choosing Gaviti seemed like it had the most robust customer communication tools Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.