--- title: "Gaviti Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gaviti the right Accounts Receivable solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169544/Gaviti/reviews/" page_type: "reviews" language: "en" --- Gaviti 4.5 (91) [View alternatives](https://www.capterra.com/p/169544/Gaviti/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Gaviti Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews TM Tyler M Accounts Receivable AnalystComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “One of the biggest benefits is that Gaviti automates invoice follow-ups, reminders, and collections workflows so we don’t have to manually chase payments.“ January 5, 2026 LA Lenora A Office ManagerReligious Institutions, 2 - 10 employeesUsed the software for: 6-12 months. “System does NOT show the TRANSACTION numbers from online payments and does not show when acct has a CREDIT balance“ December 5, 2024 sw shayla w account receivable specialistAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “It streamlined collections, improved visibility into aging and customer communications, and helped me manage accounts more efficiently“ December 31, 2025 JK Jodi K Billing CooridinatorConsumer Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Creating reports is not the simplest.“ January 9, 2026 sw shayla w account receivable specialistAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “The automation features reduced manual follow-ups, while still allowing room for personalized outreach when needed.“ December 31, 2025 TM Tyler M Accounts Receivable AnalystComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I feel limited on the reporting capabilities of gaviti.“ January 5, 2026 TM Taylor M Credit Collections AnalystAccounting, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “My overall experience with Gaviti has been positive. Although there have been some hiccups with data displaying correctly within the dashboard, the product has been easy to use and the detailed note taking, scheduling, and reminders have been a great improvement over our previous platforms.“ December 1, 2025 TM Tyler M Accounts Receivable AnalystComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Deep analytics is difficult and not intuitively navigable.“ January 5, 2026 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LL Lorvy L. Administrator Glass, Ceramics & Concrete Used the software for: 1-2 years ### "Gaviti is a star!" June 19, 2025 5.0 Gaviti is such a time saver! It indeed helped me do my job a lot easier, faster, and more efficiently. Pros I just love the number of things it can help me do faster to make work a lot easier and more efficiently. Cons Generating reports can be a bit very detailed and can take a lot of steps to filter and complete. It also does not allow me to copy from fields. Review Source Response from Gaviti July 8, 2025 Hi Lorvy, We’re glad to hear that Gaviti has helped streamline your workflow and improve efficiency—making your job easier and faster is exactly what we aim for. We appreciate your note on the complexity of generating reports and the inability to copy from form fields. We’ve submitted a feature request for copy functionality to be added to form fields, as we understand how useful this can be. Additionally, we’re excited to share that Gaviti now offers AI-assisted report generation to help simplify complex reporting tasks and reduce the number of manual steps needed. This enhancement is part of our ongoing commitment to improving user experience and efficiency. Thank you for taking the time to leave a review. AW Amy W. Collections analyst Business Supplies and Equipment Used the software for: 1-2 years ### "Its ok. Wish it was better." June 19, 2025 4.0 I am in the middle with this produce. I like the concept but wish it worked better. It should interface with salesforce so we do not have to touch it. It should also keep our internal contacts instead of me having to fix them all the time. Pros Automatically sends invoices and reminders. I also like the reporting part of it were i can log on and run a spreadsheet to check my open invoices. Cons Have to fix the it all the time and cooperate has to load the invoices making it not automatic. I have to touch it too much. Review Source Response from Gaviti July 10, 2025 Thank you for your feedback, and we’re truly sorry you’re experiencing these issues. None of these problems should be happening, and we completely understand your frustration—especially given how important automation and reliability are in your workflow. We want to highlight that our platform does have an integration with Salesforce, which should help reduce the need for manual intervention, especially when it comes to syncing contacts and automating invoice processing. If this isn’t functioning as expected for you, our team would love the opportunity to investigate and get it working smoothly. Please don’t hesitate to reach out so we can make this right. Thank you for taking the time to leave a review. NV Nikki V. Operations Director Construction Used the software for: 6-12 months ### "asked me to review this" December 31, 2025 2.0 I am using this because of one of our supplier's decision to use this. I don't utilize this for my own business but only to pay my supplier. Pros I like the ability to look up my bills and see what I owe prior to the bills being loaded into my online payment portal. Cons I can hardly see the bills with the way they are listed at the bottom. It doesn't even show the entire line and then you have to scroll. Review Source GF Gary F. CEO Accounting Used the software for: 1-2 years ### "Just What We Needed" June 19, 2025 5.0 As a CEO, Gaviti had been a game changer! I can see how we are doing at a glance. I can see who the biggest late paying clients are and manage them better. Pros The way it tracks our staff's efforts to collect money and control the pipeline of aged invoices. Way better than spreadsheets. Cons I wish it had more robust reporting. Sometimes, for our clients, we need to tell a story. For instance, if I could track the receivable aging pipeline over time I could show how good things look now comapred to when we started using Gaviti. Review Source Response from Gaviti July 13, 2025 Thank you for the thoughtful feedback! We're excited to hear that Gaviti has been a game changer for you—especially in tracking team performance and managing aged receivables more effectively than spreadsheets. That visibility is exactly what we aim to deliver for leaders like you. On the reporting side, Gaviti includes fully customizable reporting tools and an AI-powered report builder so you can create nearly any report you need, including historical views of your receivables aging pipeline to tell a compelling before-and-after story. If you'd like help setting this up or tailoring reports for client presentations, your company’s dedicated Customer Success Manager will be happy to assist you. Thank you for taking the time to leave a review! PK Patricia K. Accounts Receivable Specialist Business Supplies and Equipment Used the software for: Less than 6 months ### "New to GAVITI - good experience so far" June 19, 2025 5.0 For the two weeks my company has been using, very pleased. Quick to understand screens. I may not need all the extra information on the dashboard, but, that is how it was set-up by management at my company. Pros Excellent assistance via \[sensitive content hidden\] in Israel with all our company questions. Easy to enter notes whether customer or invoice. Cons When the invoices are emailed to our customers, our customers often "short pay" an invoice, and Gaviti doesn't understand that an invoice could be under appeal, etc. Also, many of my customers are called, and the general email says they are not responding to a previous email. Review Source Response from Gaviti July 8, 2025 We’re thrilled that Gaviti has been easy to use and helpful in tracking customer and invoice notes. We're even more thrilled that you are happy with our customer support. Regarding your comments about short payments and invoice disputes: we completely understand how important it is to account for these situations. Gaviti’s workflows can be customized to recognize and adapt to partial payments and disputes, ensuring that follow-up actions reflect the true status of the invoice. Additionally, we offer a dedicated dispute management product that helps teams track, process, and resolve invoice disputes in a streamlined way. If you would like help updating your workflows or are interested in Dispute Management, please reach out to your company's dedicated customer success manager. Thank you for taking the times to leave a review. NN Natasha N. Customer Service Associate Construction Used the software for: 2+ years ### "Gaviti Overall " June 19, 2025 5.0 I have been using Gaviti for a couple of years now. I personally like that my invoices can be setup as I need them to be, whether that be automated, or special handling, along side, sending out reminders. Pros I absolutely love the automations of these site. Helps keep me free and focused on more important things. Cons I have not found any dislikes with the system personally. Gaviti works as I think it should, as it is a great tool and great functions. Review Source Response from Gaviti July 10, 2025 We're thrilled to hear that Gaviti has made a meaningful impact on your day-to-day work, helping you stay focused on what matters most. It's great to know that our flexible invoicing and reminder tools are delivering the value you expect. We especially appreciate your long-term support over the past few years—it means a lot to us. Thank you for taking the time to leave a review. TR Tiffani R. AR Manager Computer & Network Security Used the software for: Less than 6 months ### "AR Manager" June 20, 2025 5.0 So far my experience has been very positive. As stated, it has saved my team several hours and has allowed us to reach all of our customer base instead of just high dollar accounts. I would recommend Gaviti to other companies. Pros Gaviti is user friendly and easy to learn. Gaviti's automatic communication to customers has saved so much time for my team from sending out manual emails. Cons I wish the activity under the invoice was listed under the notes, such as when a pre-due or past notification has been sent. Instead you have to look at the notes to see what the AR Rep is doing then under Activity to see the emails. It would save me time from having to look under two tabs to see the whole picture. Review Source Response from Gaviti July 20, 2025 We're thrilled to hear that Gaviti has been a user-friendly and time-saving solution for your team — especially in reaching your entire customer base more efficiently. We appreciate your suggestion regarding viewing activity and notes together. While those tabs currently serve distinct purposes, please note that Gaviti’s views are fully customizable, allowing you to tailor your screen setup to better suit your workflow and preferences \[3\]. If you’re not seeing all the information you need in one place, we encourage you to reach out to your dedicated Customer Success Manager, who can walk you through customizing the view to help streamline your experience further. Thank you for taking the time to leave a review. GB Gabriella B. Staff Accountant Telecommunications Used the software for: 6-12 months ### "Amazing for Collections" December 1, 2025 5.0 Gaviti is so awesome. It not only helps our accounting team but Sales as well. Easy to use and helpful Pros it has helped us clear up our collections so much and allows a lot of correspondence from customers. Cons The aging is counted from due date and not actuals days aged. It does not match any other reports from other accounting software. Review Source TM Taylor M. Credit Collections Analyst Accounting Used the software for: Less than 6 months ### "Gaviti User Review" December 1, 2025 4.0 My overall experience with Gaviti has been positive. Although there have been some hiccups with data displaying correctly within the dashboard, the product has been easy to use and the detailed note taking, scheduling, and reminders have been a great improvement over our previous platforms. Pros Ease of use. Reporting. Note taking features. Learning curve. Invoicing. Accounting and Bookkeeping. Cons Functionality. Inconsistent data display. Implementation. Missing / conflicting account information. Review Source TL Thomas L. Accountant Consumer Goods Used the software for: Less than 6 months ### "A Great Tool" December 1, 2025 5.0 Overall, been very pleased. Having Gaviti as a tool has help me immensely when it comes to multiple parts of my job. Pros The interface is so user friendly. I just started my position and this has been a great help to providing quick and detailed insights Cons Trying to change the automatic email settings. Sometimes notifications go out to customers that should not. Review Source hC hannah C. Account Receivable Accounting Used the software for: 6-12 months ### "Overall okay, speed issue" August 28, 2024 3.0 I have had a good experience with all of the features, I am not complaining about any features, I love all it has to offer. The speed is just a bit of an issue when it takes 10 minutes to save one note. Pros I like how it localizes all of our information in one place and everyone can see notes. Cons It is extremely slow during business times (I understand that the time is heavy on the server, but I feel as though it should function a bit better given the nature of gaviti) Switched from [Infor CloudSuites (M3)](https://www.capterra.com/p/276113/Infor-M3/) It was an upper mgmt executive decision due to more funcionality. Review Source Response from Gaviti September 8, 2024 I have good news. We just made some updates to the system which should help improve the speed and lagging. Thank you for taking the time to write a review! SK Steven K. VP Finance & Controller Information Services Used the software for: Less than 6 months ### "Issuer Direct Corporation" August 30, 2022 4.0 We have been using Gaviti for about 3 months now and have seen improvement in collections and communications with customers. Our implementation manager, \[SENSITIVE CONTENT\] was excellent and has been very helpful in getting us up and running. Pros The software was easy to use and implement Cons Some of the features of marking promises to pay, responding to emails within Gavit can be a little cumbersome. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[Quadient Accounts Receivable](https://www.capterra.com/p/213360/YayPay/) Reason for choosing Gaviti Demo was good and looked easy to use and checked all the boxes we were looking for within our budget. Review Source AG Angela G. SR regional collections Accounting Used the software for: 1-2 years ### "amazing product" March 31, 2025 5.0 east to use, easy to train people on, easy to add notes Pros easy to send an email with all open invoices. Cons we cant see any credits or money on account Review Source Response from Gaviti April 21, 2025 We're glad to hear that Gaviti has been easy to use and train others on, and that sending open invoice emails has been a smooth process. Regarding your note about not seeing credits or money on account—just a heads-up that Gaviti’s views are fully customizable, so you can choose exactly what information you’d like to see. Just click to explore all the available options. If you're not sure how to set this up, your dedicated Customer Success Manager would be happy to help walk you through it! Thank you for taking the time to leave a review. CP Colin P. VP, Finance and HR Maritime Used the software for: Less than 6 months ### "Happy to use Gaviti" June 19, 2025 5.0 It has been a good experience. I can always check status of invoices and use it as a vendor statement to reconcile to our payables and get copies of anything we're missing. Pros Organization of vendor invoices and ease with which to pay them. I can always check status of invoices and use it as a statement to reconcile to our payables. Cons I have none. I only use it to pay vendor invoices, but I have no cons to speak of using it in that manner. Review Source Response from Gaviti July 14, 2025 Thank you for sharing your positive experience with Gaviti! We're thrilled to hear that the platform makes it easy for you to manage vendor invoices, check statuses, and reconcile statements with your payables. It’s great that you’re leveraging Gaviti’s features to maintain visibility and control over your invoice processing. Thank you for taking the time to leave a review. PW Pam W. Senior Account Rep Marketing and Advertising Used the software for: 6-12 months ### "Gaviti 2.0" March 24, 2025 5.0 Great.... allows me to keep up with my accounts. Pros overall layout ... color scheme The timeliness and tracking Cons Sometimes the bar coding is too much ... maybe thinner lines. Review Source Response from Gaviti March 26, 2025 Hi Pam - We are pleased to hear that Gaviti is doing it's job and is easy to use. About the bar coding, we are always trying to improve the product. If you have a suggestion, please reach out to your company's dedicated customer success manager. Much of our product development comes directly from customer suggestions! Thank you for taking the time to leave a review. RB Rick B. Job Cost Analyst Telecommunications Used the software for: 6-12 months ### "Very efficient Invoicing system" December 9, 2024 4.0 My overall experience has been rather positive. The emails sent out of Gaviti tend to get quick responses! Pros It creates and maintains an invoice history for every single invoice. I can quickly gather what collection efforts have been made on every invoice in the system. Cons Invoices that haven't even posted in our system are also added into Gaviti, mixing into the REAL numbers with unofficial and unrealized AR opportunities. Review Source Response from Gaviti December 19, 2024 Hi Rick - We are so glad that Gaviti is helping you maintain control and giving you visibility into invoices and A/R as a whole. We pride ourselves on helping customers collect faster, so glad this is working! Please be aware that Gaviti doesn't create invoices, we only read the data from your ERP. So if the invoice is showing in Gaviti, it must exist in your ERP. However, there are ways to choose when an invoice is be filtered out. If you are unsure how to do this, please contact your dedicated Customer Success Manager. Thank you for taking the time to write a review! Thanks, Sarah AL Abigail L. Regional Contract Administrator Construction Used the software for: 6-12 months ### "Regional Contract Administrator" December 6, 2024 5.0 Has been a wonderful experience with Gaviti. Appreciate the staff's help on support tickets within 2 days. Pros I appreciate the communication viewable from the customer directly uploading from emails. Cons Integration issues caused by our software's limitations. Hoping we will get to change our current software to something more compatible with Gaviti in the future. Review Source Response from Gaviti December 15, 2024 Hi Abigail, We're delighted to hear that things are going well. As you know, Gaviti seamlessly integrates with all business systems, so if you’re planning to continue using your current software, don’t hesitate to reach out to your dedicated Customer Success Manager. They’d be happy to explore any opportunities to further optimize your experience and tailor the system to your needs. We appreciate you taking the time to leave us a review. All the best, Sarah ES Edward S. Director of Credit Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Review on Gaviti" December 5, 2024 4.0 I am still learning about some of it. But, the overall experience has been good. There have been a few glitches when trying to pull Credit Reports. But, I an hopeful we can overcome them. Pros It has a good platform to review customer, track payment and make collection notes. Cons The Credit management platform could be more user friendly. Review Source Response from Gaviti December 15, 2024 Hi Edward, We’re thrilled to know that Gaviti is making a positive impact with your A/R processes While we strive to create the most user-friendly experience possible, we recognize there’s always room for improvement. We’d greatly appreciate it if you could share more details about any challenges you’ve encountered with your dedicated Customer Success Manager. Your insights will help us refine and enhance the experience for you and all our users. Thank you again for taking the time to write this review—it means a lot to us! NR Nicole R. Digital Sales Customer Success Public Relations and Communications Used the software for: 1-2 years ### "Good Experience " December 6, 2024 5.0 I like it, i think its good for a company to use. Pros Being able to access invoices at all times Cons Sometimes it doesnt pair with our accounting system immediately Review Source Response from Gaviti December 18, 2024 Hi Nicole - We are glad that you like Gaviti and are finding it valuable. We pride ourselves on smooth connections with other software systems, so if you are finding that Gaviti doesn't pair the way it should with another system, please reach out to your dedicated customer success manager. Thank you for taking the time to leave a review! RL Rina L. AR representative. Accounting Used the software for: 6-12 months ### "Gaviti Review" September 23, 2024 3.0 Pros The organization and all information being on one screen. Cons Gaviti runs very slow. It needs a new software update. Review Source Response from Gaviti October 6, 2024 Hi Rina, Thank you for sharing your feedback! We’re thrilled that Gaviti is supporting your organization, and we truly apologize for the slower performance you’ve experienced. We’ve recently rolled out a major software update designed to enhance speed and performance. We’d appreciate it if you could give it a try, and if you still encounter any issues, please don't hesitate to reach out to your dedicated Customer Success Manager. We’re here to ensure everything runs smoothly for you. Thank you again for taking the time to leave a review. BH Brenda H. Collection Analyst Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Gaviti Pros/Cons" August 29, 2024 5.0 Good, it does what we expect it to do with just some minor hiccups Pros The automation of sending out invoices & the client access to their open invoices Cons some clients systems send emails from Gaviti to SPAM; sometimes client's have issue accessing their accounts Review Source Response from Gaviti September 8, 2024 Hi Brenda - We are glad that you are getting value out of Gaviti. The SPAM issue you mentioned is not uncommon with commercial emails. Please contact your dedicated customer success manager to discuss possible solutions. FK Firdaus K. Finance Manager Information Technology and Services Used the software for: 1-2 years ### "impressive AR Management Tool" March 6, 2024 4.0 I am pretty content with Gaviti.It was easy to set up and has been easy to use. Support is highly responsive Pros Interface is easy to use, customized workflow, internal and external messaging freqture Cons Dashboard does not let u drill down the details behind the number very well Review Source Response from Gaviti September 11, 2024 Hi Firdaus - We are glad that Gaviti is helping your business. Please be aware that it actually is possible to click on any item in any report and see the data behind it. Check it out the next time you log in! Thank you for taking the time to write a review. LD Liad D. Assistant Controller Computer Software Used the software for: 6-12 months ### "The system is very easy to use" June 4, 2024 5.0 Pros What I like most about the system is the design, the ease of use, the way the data is presented Cons What I like least about the system is the way the emails are sent to customers Review Source Response from Gaviti June 10, 2024 Hi Liad - Thank you for taking the time to write a review. We are glad that you find the system easy to use, that is our goal! We want to make sure that you are having the best experience possible, so please feel free to reach out to your CSM and see if there is something we can do to make the email sending better for you. AK Azhar K. Head - Information Technology Defense & Space Used the software for: 1-2 years ### "Very user friendly, super easy to easy and unmatched customer support" August 13, 2022 4.0 Pros UI and Dashboard is excellent, user friendly, practically no time required for setting up and the most important part is Workflows !Amazing. Cons I wise Gaviti could do a little account reconciliation :) Review Source KB Kari B. Director of Customer Experience Food Production Used the software for: Less than 6 months ### "Helped our customer service team get involved with collections" August 17, 2022 4.0 We implemented Gaviti quickly - within 2 weeks. Easy to get going especially since the Customer Success team was so prompt, involved, and knew our goals and timeline. They have provided excellent service with fast turnaround rates. Like the chat feature - would ask for a more robust help center. Thank you Gaviti! Pros customer emails are very easy to draft - love the data fields you can add to the text. having the visibility into invoicing status, what emails have been sent, and being able to easily automate reminders has really helped our customer support team be more involved with collections. before Gaviti, we had no visibility and it was slow/hard to help customers when they would call in about payment questions. Cons the customer response / activity could be more like an inbox and drive automation of workflow pauses. today it's just an activity feed - but seems like it could be much smarter. Also some of the reporting filters could be simpler. Reason for choosing Gaviti seemed like it had the most robust customer communication tools Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.