Best For

All small and medium sized businesses and accounting & bookkeeping practices.

Product Details

Award-winning online accounting software designed for small business owners and accountants. Available on any computer or mobile device with an internet connection. Business finances and cashflow are updated in real time. Imports transactions from bank accounts. Unlimited user logins. Integrates with over 600 3rd-party business applications. Supports multiple currencies. Data is accessible through a single ledger, allowing accountants and clients to collaborate around finances.

Contact Details

Xero

https://www.xero.com

Founded in 2006

Located in United States

Starting Price

  • $9.00/month

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Online

Xero Features

1099 Preparation
Aging Tracking
Approval Process Control
Cash Management
Check Writing
Data Extraction
Duplicate Payment Alert
Electronic Funds Transfer
Fraud Detection
Invoice Processing
PO Reconciliation
Recurring Payments
Vendor Management
Accounts Receivable
Bank Reconciliation
Billing & Invoicing
CPA Firms
Expense Tracking
Fixed Asset Management
Fund Accounting
Government
Nonprofits
Payroll Management
Project Accounting
Purchase Orders
Tax Management
ACH Payment Processing
Aging Tracking
Billing & Invoicing
Check Processing
Collections Management
Customer Statements
Online Payment Processing
Overpayment Processing
Partial Payments
Receivables Ledger
Recurring Billing

Xero Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4/5

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Reviewer's Role
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Paul C.
Managing Director
Consumer Goods, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 15, 2019

“Super Simple Accounting Software for Small to Medium Sized Businesses”

OverallAs a small business our main priority is to keep our monthly book keeping tasks simple and quick. Since moving to Xero from MYOB we have found a significant reduction in our book keeping time input. We are NOT accountants or book keeping experts and Xero as an accounting system has definitely made this part of our business much more efficient. We are guided by our accountant as how best to use the software and have been able to develop a simple client - accountant relationship with Xero being the main conduit of information between us.
ProsAs a small business we found Xero to be a simple and very cost effective solution for all our accounting - book keeping needs. Xero is very easy to set up with your accountant and reduces the time you need to spend on book keeping tasks each month. With automatic bank feeds the time we need to reconcile our accounts each month is minimal. The audit trail features mean any issues that arise can be quickly found and fixed. Being able to notate any transactions enables our accountant to quickly respond to our queries. As a small business keeping our external accountant costs down is very important to us and by using Xero means the time our accountant has to actually spend on our accounts is less and therefore so are the invoices we receive from him!
ConsSome of the automatic accounts Xero suggests you reconcile to are not correct so it is important to double check each transaction before reconciling. We had issues setting up some of the automatic bank feeds and still have one bank account that will not process the feeds so we need to enter those transactions manually. When uploading a file of transactions we also had some issues and found it quicker just to manually enter them into the software.
Reviewer Source 
Source: Capterra
September 15, 2019
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Kathryn H.
Owner
Arts and Crafts, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 26, 2019

“Affordable professional level accounting software for small business”

OverallIt's been easier to use Xero than I expected, but I had a nasty surprise at tax time when I realized the default accounts/descriptions for expenses did not correlate 1:1 to IRS categories. (I should have checked this more closely when I set up my accounts because it's a New Zealand company, and the previous product was local.) This means I will need to double-check all my transactions for 2018 and the IRS has my vastly overestimated tax payment until I can do that and file my return on an extension. I've had a much better experience importing data from financial institutions because Xero uses a well-known importing service that is trusted by the institutions. I like being able to match multiple invoices to bank deposits because I usually don't run to the bank for each check. This will be more valuable as my company grows. I should probably find an accountant to assist me with this, but I haven't found an accountant who understands both craft businesses and Xero.
ProsProfessional double entry software at a very affordable price Accommodates both cash and accrual accounting Links to financial institutions to get transactions Uses standard importer recognized by the financial institutions instead of just trying to log in remotely (and triggering fraud alerts) Can match multiple invoices to a single deposit transaction imported from bank Can keep using Xero as company grows
ConsPre-existing expense categories/descriptions don't map 1:1 with IRS definitions, so I'm having to go back to all my receipts to make sure expenses are entered in proper accounts because I didn't realize this when I switched More difficult to focus on specific expense categories to check transactions Have not been able to import historic data from previous app (possibly because it's not double entry) so I am still paying the subscription on that software to retain access to my data No integration with Craftybase, so I have to enter supply purchases and customer invoices there independently
Reviewer Source 
Source: Capterra
August 26, 2019
Anna L.
Administrator/accounting assistant
Accounting, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 4, 2019

“Xero makes reconciling fun”

OverallI use Xero in two roles in my life, one as an employee and the other for the accounting software for my husband's business. In my work New Zealand schools use this software as it is relatively easy to learn, quite intuitive and uses cloud accounting, enables document uploads for accountants to view etc. Once well set up it is also fast to use on a day to day basis. At home I assist my husband to reconcile our business transactions for our accountant. We don't have to go in to the accountant's office or email invoices etc as we can upload them to Xero for him to see. You can set up the dashboard to get an overall view of your business and how much money is owed to you, and bills you owe, how you are tracking month to month, and the balances of your accounts you have linked to Xero.
ProsI like the ease of reconciling because once you get set up and code a few items it remembers them for next time for a faster job (you still have to check them to see if they are correct first). I find it fun and satisfying to reconcile in Xero as it is quite visual, you see several lines waiting to be reconciled and then as you work through the transactions, coding them and clicking on the middle button, they disappear. Setting up bank rules is also a huge benefit, as they get coded automatically, ready for you to just hit the green 'ok' button. You can use this for your usual bills for example, electricity bill, local cafe, cell phone bill, internet charges. Although it does take time to set bank rules up to make sure all details are accurate, it saves time in the long run. I like the fact that customers can upload documents into the files section of Xero and their accountant can see these documents immediately to work on them or code them. I also like the search function as you can search for a particular number, or the first few letters of a name or business to find relevant transactions. Being able to generate invoices and email them direct from Xero is great as it saves time.
ConsIt is not the software's fault exactly, but because reconciling is so easy there is a temptation to accept what Xero suggests for a transaction and reconcile to this account, instead of pausing and really checking if the code is the best one. Xero is first and foremost a business accounting software, so the reports it can generate may not be exactly what other users of the software need, like schools for example, who may need a Xero add-on to get what they most need in regards to reports.
Reviewer Source 
Source: Capterra
March 4, 2019
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
August 15, 2018

“Xero truly puts powerful data in the hands of small business owners”

ProsI have been using Xero for a good number of years now and can only recommend it! The usability is fantastic, the ability to see really clearly how the accounts work is groundbreaking in its field. I love the bank reconciliation and the bank feeds. The automation of data is actually fun and linking it into the add-ons can make life a lot easier and save time and money. It is a great way to keep things simple and clear. I love the advisor features, that you can't break it (although you can make a real mess if not careful). For me the biggest benefit is the clarity of the data and the ability to drill down into virtually anything. Don't use Xero in super complex scenarios and I would recommend that you employ a proper XERO accountant - who actually knows how to use Xero and uses the data when using it though or you will end up paying twice - once for entering the data to xero - and again when the accountant pulls it out into their own software. Overall I would absolutely recommend Xero for people who are more serious than working in spreadsheets but who are turning over £50k-£3m+ with a fairly simple process.
ConsWe have found that Xero does not work well in all scenarios but there are work arounds - the bigger the business and the more complex the processes the less it suits but then if you are bigger/more complex you should arguably be using something else! Support is not awesome! It can take time and you are often met with unhelpful suggestions. There has been an increased number of 'blips' in the software in more recent months and the support has been almost useless in those cases and I have had to find workarounds. Conversation/instant message support should surely be on the cards? Another thing that I don't like is the highly evangelical nature of the conferences! It borders on the cultish and if you are not 'in' then you are definitely 'out'! I have not found there to be any benefit to being on the 'directory' for that same reason.
Reviewer Source 
Source: GetApp
August 15, 2018
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
1/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
April 4, 2018

“Great, intuitive and easy to use bookkeeping software, lacking for accountants, NO customer services”

OverallIt is so easy to use but support has to come from Accountants who are not customer service or techies and who are not adequately compensated for their efforts. It is enjoyable to use and definitely does the basics very well.
ProsFor bookkeeping, small and medium-sized businesses this software is a dream. It is the most intuitive and easiest to use of all the accounting software that we reviewed. As an accountant, it is easy to fix user errors and mis-postings. There is a proper audit trail and safety checks built in. There are so many time-saving features like find and recode, repeating bills/invoices/journals, bank rules. The move toward AI is exciting too.
ConsThe reports aren't GAP or IAS compliant so it is no good for reporting, final accounts production or tax. To get accountants interested and recommending Xero in the early days, they promised accountants that Final Accounts Production and Corporation Tax software was in their development queue but it never materialised and they burnt a lot of bridges with accountants when they announced that they had dropped FAP plans. This is why Quickbooks are getting such a big foothold and stealing market share from Xero. The software is expensive for what it is and you can get a lot more and better for your money with FreeAgent and QuickBooks. The biggest let down for Xero is that there is no telephone support, at all. Not even call back. You have to email and if you are on the opposite side of the world from New Zealand, it can take a full day to get an inital response and if there is any misunderstanding or info required, it can take days to get your problem resolved. This is really useless and a deal breaker for serious businesses. Another major failing in Xero is the number of times that the Bank Feed just doesn't work. This is outwith Xero's control and so it can often take months to resolve. This is amateur and best and negligent at worst.
Reviewer Source 
Source: Capterra
April 4, 2018
Paul D.
Business Development Manager
Accounting, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: GetApp
May 17, 2017

“Xero - Leading the way to making accounting much easier for small businesses”

OverallI have been a Xero certified advisor for 8 years and actually returned the accounting profession because of Xero after deciding to leave because I felt the industry didn't understand delivering value to clients. Xero has been a catalyst for increasing the speed of change in the industry towards a value proposition model. Although like any system success with does come down to using it properly and being prepared to spend the time to understand how it works and to make the most of it, but Xero has been built so intuitively and they have
ProsGreat design, intuitive, great support files and videos, invoicing features are very good, being able to add files to transactions is a big time saver, the fact that it is a full accounting system is great in its price range, although for more complex features you may need an add-on application for example full stock management and stock control.
ConsThe way the contacts database has been developed could be improved to make importing and exporting data easier, that has improved recently with the addition of client codes field. Also greater flexibility of controlling features a user can access would be great.
Recommendations to other buyersI suggest people check their key operational requirements and compare this with how Xero operates. Often people choose an accounting system first and then look at other applications afterwards which can work well, but I think that you should look at a system for your key operations (sales, crm, stock control, fleet management, etc) and then choose a system that is a best fit for your operational needs and then pick an accounting system that "plays" well with that system. If Xero fits in with that solution you should not be dissapointed. Having used systems from MYOB, Sage, Quickbooks, through to Oracle and SAP, I still love working with Xero everyday.
Source: GetApp
May 17, 2017
William E.
CEO
Accounting, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
August 29, 2016

“The best at what it does”

OverallFull Disclosure: I am an accountant and I recommend Xero to many of my clients. When the expectations are in alignment with the capabilities of the software, then everyone is happy. People get into trouble with ANY software when they jump in thinking they know what it does and are then disappointed. All accounting and ERP software has limitations and Xero is no exception, but what it does, it does well. It provides payables, receivables, bank reconciliation and general ledger as its core functionality. There is a very capable estimating/quoting/order/ process that ties into AR invoices smoothly. But, the requisition/purchase/inventory side is very, very basic. In fact there are no requisitions and the purchase orders are so limited that I recommend you not use them. The inventory is only what is needed to make the sales side functional. So, if you need strong inventory support, you have to use a third-party add-on designed just for this purpose.
ProsWhat is good about Xero are 1) Real-time bank feeds and bank reconciliation - this is what scared the pants off of Intuit and forced them to develop new functionality. 2) Xero fully embraces and enables third-party developers to provide niche solutions that have rich interaction with Xero. 3) The features keep getting better and better quarter after quarter. 4) Perhaps my relationship as a partner skews this, but I've had nothing but excellent support from Xero. I can call someone if I have to, but I almost always get issues resolved through technical support in a timely fashion. Some of my favorite add-ons for Xero are GeoOp for field services, Deputy which integrates its scheduling, time and attendance functions with Xero payroll, and Float which projects cashflow. The new reporting and the tags are fantastic.
ConsThere are some features I would like to see "sooner," but they are on the roadmap for "later." People jump on Xero because of the price without having a Xero consultant evaluate their suitability for the application - that can create an expectation gap, and that inevitably leads to an unhappy customer. I just hate it when people let their wallet do their thinking for them and then blame the software because it "doesn't do enough." The payroll is fine. I spoke to the VP in charge of payroll development and he is all about improving the functionality, so it will continue to improve. What is there now is very well designed to be comprehensive and flexible, but there are situations where a third-party payroll like Gusto will make more sense for your organization. They are the first ones to suggest you look at solutions like Gusto, ADP, Paychex and others that integrate seamlessly with Xero. It is annoying that the tags are limited to two categories, and this won't be revised until they have their design for job costing completed. No word yet on when that will be.
Recommendations to other buyersXero is a financial accounting platform designed to provide those core financial services to third-party line-of-business applications. In many situations, especially with micro-businesses, Xero will fill all of your needs; however, you must be aware of when your needs will be constrained by the limitations of the software. If you are looking for advanced financial capabilities like multi-company consolidation and/or inter-company transactions (especially with different functional currencies) then DO NOT look at Xero - you need to be spending a lot more money and you'll be wasting your time until you face up to that. For that, I suggest Sage 300 or Intacct. If you have a real inventory need, like a wholesaler or manufacturer, there are some simply wonderful third-party add-ons. Service companies and field-service companies have a huge selection of very well-designed applications that can improve your operations dramatically for a ridiculously small price. Small businesses can now have capabilities for less than $500 per month that larger companies have to pay well over $80K for. This kind of disruptive technology is allowing small businesses to compete with much larger, well-funded enterprises.
Source: Capterra
August 29, 2016
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Kristen B.
CEO
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
2/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 10, 2017

“Fantastic! I finally have the tools from Xero to drive my company to its greatest potential.”

OverallUnderstanding the numbers! I'm finally educated about my own business, which sounds ridiculous, but so many business owners are creative dreamers that never look at the numbers. Even ones that are successful don't look at the numbers because they feel like it's not necessary - and that's the biggest lie in the world. It's so easy to share the reports with people at all levels in the company, and I feel a fantastic sense of control with the numbers because of Xero.
ProsCloud availability, choice between manual or automatic accounting, incredible reports, easy to print, beautiful, fun to use, don't have to be an accountant to use it, fantastic break-down of categories and overhead vs. cost of goods. Shows great percentages - growth overall, percentage of sales per category and percentage of expenses per category - easy to understand the nuts and bolts of your business with Xero and make quick changes to your business model when a problem arises.
ConsBalance sheet leaves much to be desired - harder to figure out than the rest of the software and difficult to understand in conjunction with the profit and loss. It's not possible to see a comprehensive financial picture - perhaps what makes it so great for non-accountants is its simplicity makes it hard at times to get into the nitty gritty. The billing aspect of Xero is atrocious, just really, really bad. Invoices on "repeat" stay in a strange ticker until you command them to be sent, it creates a lot of problems. Definitely have a separate billing software if you use Xero, especially if your clients are on subscriptions. I wish it integrated better with a growth planning tool - integrates with CRMs fine but doesn't help you look into the next couple of years, or present a future picture to investors.
Reviewer Source 
Source: Capterra
November 10, 2017
Karim K.
Finance Controller
Design, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 25, 2019

“One stop Accounting solutions for Small to Medium organisations.”

Pros- Brilliant design and straight forward full accounting system yet detailed enough to allow user to create management reports. - It allows direct bank feed letting the book-keepers not to worry about importing bank statements and processing detailed bank reconciliations. - It also integrates with third party softwares to import direct feed which helps automation possible helps save time. - It also offers partner programs for external book-keepers and accountants to work on different client books which is a new features other softwares have failed to offer. - Great price.
Cons- Payroll function is capable to deal with straight forward payroll matters. when dealing with complex calculation, Xero seems limited in its functionality. - The tracking categories are limited to only two lists. It would have been great if it would have had an option to increase the number of categories to suit individual need.
Reviewer Source 
Source: Capterra
July 25, 2019
Avatar Image
Becky D.
Consultant Owner
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 26, 2019

“Xero is an easy and economical replacement for Quickbooks”

OverallI spent quite a bit of time on the phone with the Xero sales rep when determining if I would switch from Quickbooks for Mac (because they decided to no longer support the version I was using). I was trying to decide between Quickbooks Online and Xero and in the end, Xero won. Their price point was spot on and they offered the features I needed without being overly complicated or fancy (I am not an accountant and do not enjoy the bookkeeping / accounting aspect of my business). Xero makes it easy to manage my cashflow, expenses and revenue quickly and easily.
ProsXero offered a payroll option that was not expensive and easy to use. That combined with the ease of use and the cloud-based accounting is why Xero is my go to choice for small business accounting / bookkeeping. Being able to connect your bank account with Xero and import transactions makes it much easier to keep your books up to date. I used to wait all month before entering my transactions into my checking account and it became a big pain in the butt. This is so much easier!
ConsThe fact that you cannot have more than one business in your Xero account is a real bummer. I happen to have more than one business but I'm not willing to buy a subscription for each business. I use one for my most active business for now. Also, if you don't have payroll for awhile, you are no longer able to submit your tax forms as they are not generated, even though I still need to submit them to the taxing authority. There is also a headache when it comes to adding in credit card processing fees to invoices for accurate cash accounting. It's awesome that Stripe is integrated and payments are automatically marked to their appropriate invoice, but to get the fee out of the invoice I have to delete the payment, edit the invoice to include the fee amount, and then add the payment back in.
Reviewer Source 
Source: Capterra
January 26, 2019
Karen G.
Executive Assistant & Client Manager
Accounting, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 13, 2018

“Xero or MYOB? ”

OverallXero & MYOB. I love them both - for different reasons. If you're a MYOB lover, do not be afraid of the transition. Simply view Xero as different and you'll be fine. Don't expect to find things in the same dropdown tabs - as it's a different set-up. Once you're familiar, you'll love the ease of use. Very user friendly, not overcrowded on your pages with too much writing, easy to see information (card files for clients) all on one page - very easy to read and find the information you're after. Give Xero a try - I know you won't be disappointed.
ProsLove the ease of access. We have a team based in Australia, India, & South America - so the online platform is brilliant. As a previous MYOB user (& lover of MYOB), I was surprised with the ease of transition from MYOB to Xero. I also really enjoy how easy it is to link client card files noting the company directors, primary contacts, banking details etc. Very easy to view all the information in one place! Love being able to send the BAS' from Xero as well with a click of the button, and being able to modify & tweak great templates is a MUST.
ConsOne thing that is very challenging, is if the Xero team are not getting back to you as promptly as you need, there is NO phone number to talk to someone. This (for the accounting industry) can be a big let down at times. Normally, the Customer Help is very prompt. Still trying to find an adequate solution so that if I upload a file in my XPM, the rest of my team can view these files. Despite trying and following Xero's suggestions, my team members are still not able to view the documents I've uploaded. We'll get there in the end I'm sure.
Reviewer Source 
Source: Capterra
September 13, 2018
Ray W.
Director
1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
1/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
July 18, 2018

“Overall great. Recently, shocking!”

ProsOverall, it's a good product. Easy to use. Simple UI though quite dated. It does everything we need it to plus more.
ConsUntil recently, there wasn't much I didn't like. I probably couldn't name anything, apart from the somewhat dated UI - but that's a stretch. Recently however, Xero have taken a core feature (Expenses) and starting selling it as an add-on, on top of the monthly subscription fee. Expenses as you may know, and would expect, is 'included' in the monthly subscription and formed part of the core software. There was no additional charge. They've recently updated the Expenses feature (which they should be doing anyway) and now believe that because they've updated it, that warrants it being pulled from core and sold separately as an add-on. As a current subscriber, I signed up for the all inclusive package. Having features ripped from the core package and charged for in addtion to the monthly subscription is not on. Especially when no discount or reduction of the monthly subscription cost was offered. As a SaaS provider, any and all future updates, regardless of how big or small they are, should form part of the monthly subscription. Choosing an accounting package is a big decision and once you're committed, it's difficult and often costly to change. With Xero now employing this kind of model, I'd caution anyone considering Xero to think again, think hard. Today it's Expenses, tomorrow it could be something else. These disgusting tactics employed by Xero are unacceptable.
Reviewer Source 
Source: Capterra
July 18, 2018
Brent Lionel M.
Co-Founder
Internet, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: GetApp
May 5, 2018

“I used Xero for reviewing clients' invoices and checking our collectibles.”

ProsI used to be the marketing and accounts assistant for Expert360, and use Xero together with our accountant based on Pakistan. Xero makes it easy for us to send an invoice to our corporate, medium and small business clients. It allows us to view the overdue invoices, which enables us to follow-up on those payables. We were able to see the money that we had collected and the money that still needs to be collected. It also allowed us to track the payables to our consultants. Over all, Xero is an easy-to-use accounting software. It's user-friendly functions and features allows you to instantly view the cash flow of your business.
ConsOne thing that I noticed on the platform is it doesn't allow to create multiple entries from one company. Like we have client A and they have lots of projects with us. We wanted to create like client A1, A2, A3 in the contacts info so that we know who's the one in-charge for each project. But our accountant told us that it would appear in the invoice as client A1, A2, and A3 in the invoice instead of just client A only. He said it would create confusion on the person in-charge for the payments since it's not their usual company name. We contacted Xero about that and they said they will work on the feature and hopefully it will be added in the future. Where you can entire Client A with someone as the contact person and Client A with someone as the contact person. The last time I know you can really just create one contact entry for each client.
Reviewer Source 
Source: GetApp
May 5, 2018
Quratulain H.
Head of Projects
Management Consulting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 6, 2019

“Best for MultiCurrency Needs”

ProsI love how easily it helps me keep my accounts in order. I've done some complex book keeping / accounting for one firm as well as some extremely simple work for another with this. It works well with both. Their support is really great. They reply quickly and have some great documentation as well.
ConsThey have started some spin-offs from their product at a per user license fee. I think this way it can quickly become costly for some new users. Luckily i've been using this for over 5 years now, hence I don't come under such restrictions.
Reviewer Source 
Source: Capterra
September 6, 2019
Samuel J.
Software engineer
Telecommunications, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: GetApp
May 23, 2019

“the best accountant of the clouds do not fail you.”

OverallXero is a software that meets my expectations and needs since it is easy to use, configure and can encode some elements such as search functions to locate some particular numbers, business or relevant transactions and multiple key features such as the panel that is can customize and presents a beautiful user interface with graphics for bank accounts has a unique billing template and can be customized and you can easily create quotes and even turn them into purchase order invoices, Xero is a competent accounting management system that works according to the rules and priorities of my company.
Prosxero is a rosbusta accounting software with complex functions also has the mobility and the modern interface of unlimited users one as employee and others for the software of comtabilidad in our businesses and is relatively easy to use and learn enough you can see documents Once they are properly configured allows us to see and consilir our transsations without having to go to the office of the comtable or be or sending mailing or bills as they can be loaded into the system of xero as well can be configured the part of contror to obtain A general overview of your business can also be functional for medium and large companies since they are well developed and offer you a solid and comprehensive functions.
ConsI like this software from xero but lately the customer service has been noticed down and in some of the plans the cost is too high for some companies peueñas.
Reviewer Source 
Source: GetApp
May 23, 2019
Phill D.
Food Production, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Source: GetApp
July 19, 2015

“Overall great, but one flaw to be vary of”

OverallI have been using Xero for a couple of years now and am very happy with it. I was with MYOB but had a bad experience when they upgraded their systems to include cloud computing. I have had a look at their new systems, and while they are much improved and worth exploring for someone starting from scratch, I will still stick with Xero.
ProsMy accountants use it extensively so it makes my work and their work integrate so easily which ultimately saves money. Reconciliation is a very labour intensive exercise and Xero cuts a huge amount of time out of this process. On its own it is quite cheap too. I have an expensive plugin (Tradegecko), but the functionality of that pays for itself. Xero creates the framework of my entire business system.
ConsIf you have a business where you have a large number of transactions coming in for the same value, e.g. if you have magazine subscriptions all for $5 a month each then Xero is not a good option, at all. I did have this problem and it was a total pain. I have corresponded extensively with Xero on this issue and they do not see it as a priority and have said directly that they have no intentions on making improvements. This surprises me as their customer service is generally quite good. There is quite a large thread on the support forums on this topic. If this is a potential issue for you then here is my advice. Set up a trial account with Xero and MYOB and test both for this important reconciliation feature. If you know what you are doing it shouldn't take too long (or ask someone who knows what they are doing). These systems change and evolve so quickly that by the time you read this review one of them might have improved their system. MYOB has been beaten badly by Xero in the past few years but from what I have seen (I recently exhibited next to them at a show) they have come a long way since I stopped using their system.
Source: GetApp
July 19, 2015
Johan P.
Partner
Accounting, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 8, 2018

“A great option”

OverallAs a firm we switched to xero almost a year ago, and it transformed the way we approach accounting services for clients - for the better. Our own internal accounting became a lot easier and smoother, with the greater collaboration that we needed. But it also changed our clients that we switched over to xero, from other cloud accounting software or traditional desktop software
ProsThere isn't a lot of cloud accounting software today that can handle the more complex businesses as well as xero. The automatic bank feeds (they are adding new direct bank feeds constantly), the integrations with over 700 third party applications Automatic invoice reminders Ability to do flexible budgeting and forecasting in xero and report on it Tracking Categories and reporting on a Category is super easy Fixed asset register is included and easy depreciation allocation Unlimted users (great basic permissions - more flexibility lacking) There is constant updates and upgrades with a solid product improvement pipeline
ConsWould love a third tracking category It doesn't have a delivery note option (although through a complex process you can create one) Customer statements doesn't include the standard days outstanding buckets as expected, e.g. debt due currently, 30 day, 60 days etc Customer prepayments doesn't appear as credits/negative balances on statements - very confusing to customers You can't delete a contact once created (very easy to create a contact), only archive Would have loved for finance lease (amortisation table) reporting to be set automatically
Reviewer Source 
Source: Capterra
December 8, 2018
Alexandra B.
Owner
Restaurants, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 7, 2018

“This has revolutionized our bookkeeping and reduced our accounting fees. ”

OverallSave time, greater control over my business, fewer errors, save money, more visibility of overall financial health of business. Allows me to work remotely.
ProsI have no bookkeeping background and was able to easily learn how to use Xero. My business partner and I can login from anywhere in the world and get an up to date picture of our finances, pay invoices, review reports, check profitability and more. Our year end process is much faster and streamlined and we feel like we have much more control over our business. We have integrated data from our POS system (Touch Bistro) using the Shogo Integration tool and allows us to track sales by category alongside costs. We have also integrated Payment Evolution with Xero so we can run payroll and make EFT payments to suppliers directly. Invoices are closed out automatically and remittance notices provided saving time, money and keeping our suppliers happy.
ConsSome of the reporting features don't show the information that I need - for example the sales tax report. I also find it frustrating that I can't integrate my online banking with Xero - we use a credit union so this might be the bank's issue. Some of the navigation is not great. For example the search feature can be a little fussy and when you complete an action you don't get returned to the page you left.
Reviewer Source 
Source: Capterra
March 7, 2018
Sherm S.
Creative Marketing Genius | Small Business Marketing Expert
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
January 9, 2018

“Perfect replacement for Quickbooks - Highly Recommended”

ProsI've used Intuit Quickbooks since 1995. I used to upgrade it about every 10 years, and eventually went with a monthly subscription to take advantage of upgraded features, notably auto-connecting with my online bank accounts. Unfortunately, QB would not connect with Paypal so I decided to abandon it. I searched for a replacement, checked out FreshBooks (which really isn't an accounting program, it's just an invoicing program -- sort of useless) and came upon Xero. I signed up for a free demo account and really liked it particularly because it connects to my bank and Paypal seamlessly. I like it for its reporting, and easy to get at everything that I need. I run a marketing agency and it's just about a perfect fit. Easy email-invoicing, with easy connections to online payments through Paypal (Quickbooks tries to force you to use their merchant account). I set up my clients one at a time as I invoice them each month, email the invoice (with a PDF attachment) with a link to pay with a card, and the software tracks the payment and credits the client's account immediately.
ConsOne of the downsides of using XERO vs Quickbooks is that finding accountants that can handle the files is relatively rare. And I'm wondering if it will connect with tax prep software with no problems. (That was ONE saving grace of Quickbooks is that it would import your financials into their tax prep program).
Reviewer Source 
Source: GetApp
January 9, 2018
Markus H.
Managing Director
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
10/10
Source: Capterra
December 5, 2016

“Xero is awesome, albeit expensive when running multiple entities”

OverallWe've moved from another software 4 years ago and have not looked back. Bank feed setup is easy, recon is a breeze. There are lots of add-ons which can assist with specific needs and there are tons of integrations with sales force and other big guns. The only issues I see is pricing. If you run multiple entities (i.e. for service companies or trusts) the subscription cost adds up quickly. This is because the most basic plan is essentially useless (5 bank transactions a month... if that's all you need, you don't run a business). Compared to emerging competitors pricing is very high. Another issue, if you rely on it, is email support only. While responses come back within 1 to 3 days, players like Intuit have live chat support, which is amazing at their price point. All in all, Xero is a solid solution for us though and while we've moved some (nonpayroll) entities off it and onto QuickBooks, it remains our accounting mainstay for the core operations entity. Hope this helps.
Proseasy to use ticks all boxes for SME accounting many integration
Consprice, in particular, once you need multiple add-ons email support only slow load times (this should be fixed once they moved from Rackspace to AWS apparently)
Recommendations to other buyersuse it for entities you need the full feature set for. Albeit awesome, it's too expensive to run a single investment property through it, or a holding company. Subscription cost will be prohibitive.
Source: Capterra
December 5, 2016
Bill B.
Owner
Information Services, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 17, 2018

“Complete true accounting online”

OverallPrior to Xero I was using a PC-based app. It lacked any connectivity and all data had to be manually imported and exported. I needed to automate as much of my day-to-day business operations as possible, and Xero was a big part of that. It integrates with my CRM and time-tracking app, and takes in my online payment processing. Reconciliation takes a minute or two every couple of days. It has enabled me to reduce my after-hours office time significantly.
ProsXero is a new-generation online accounting app built from the ground up for online usage. The interface is mostly intuitive and easy to navigate. The underlying framework is true double-entry accounting with all the power that provides, but you don't have to go there to get daily work done, as a rule. There is a vast array of integrations available to add leverage to your company dataflow. Support is good and rarely needed. The app is very well documented and supplies detailed help articles for most operations.
ConsThe pricing is not bad but I feel it is a little high for a one-person business. They offer a time-tracking add-on but it is an additional 50% of the app cost per month, and this is a feature many competitors throw in for free. Like all web-based apps, your enjoyment in using it will depend in part on the quality of your internet connection.
Reviewer Source 
Source: Capterra
August 17, 2018
Joseph V.
President
Computer Software, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
1/5
Features
4/5
Value for Money
1/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
January 28, 2019

“Good software, terrible support and company ”

OverallGeneral use of the software is good. The company and technical support made me consider going back to Quickbooks online. Instead I switched to Freshbooks. Great technical support. They answer within 4 rings. Very knowledgeable and patient. 10 out of 10 for support.
ProsI previously used quickbooks pro, but found their product too expensive and the support was also not very good. I switched to Xero, because of the price and the quality of the software
ConsSupport is only via email. They initially respond within the promised time frame, but 9/10 times the answer is not relevant to the question asked. It's like they don't read the question, or the initial techs are inexperienced. So after wait on average 4 hours for a response, you have to wait long for a reply to any subsequent answer, which is 9/10 times not relevant to the question. So, in my experience you have little if no support for the software. Then, mid year they suddenly drop their payroll feature off their software and announce you can run your payroll through this other company. Wonderful. Suddenly the total cost of accounting has now doubled because Xero didn't decrease their price and it now costs the same amount again to run payroll. A company that does this in my opinion does not show much integrity.
Reviewer Source 
Source: Capterra
January 28, 2019
Avatar Image
Ellen W.
MD & Principal Trainer
Management Consulting, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 16, 2019

“Almost makes accounts fun”

OverallOver all though I love xero - it's made my accounting much faster and because my accountant has access too , any challenges or questions on my product or project codes can be quickly resolved by sending her a note from within the system.
ProsI love that xero does everything for both my businesses on the same dashboard - I can just toggle between the 2. The invoices look great and are well recieved by my corporate clients making me look professional and bigger than I am. The VAT is calculated for the quarter at the click of a button and I can even post directly to HMRC from within xero. Most of all though it tells me that I've done a good job each time I get my reconcilations done - which always makes me smile.
ConsSometimes there can be challenges with the bank feeds - when they're running at their best it's wonderful the accounts are updates in real time but sometimes they get a bit cranky and take ages to upload - I don't think it's all xeros fault - I think sometimes it's the software that does the connecting but either way, it's the only thing that sometimes causes me grief.
Reviewer Source 
Source: Capterra
January 16, 2019
Michael B.
Owner
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
November 22, 2018

“One of the absolute cutting edge, super-easy on the eyes, full function bookkeeping apps”

OverallAccounting and bookkeeping are my business, so being able to demo such an aesthetically pleasant app that integrates so well is a real boon. Clients take immediately to the UI and we've genuinely had a 90% on-board rate with Xero. We've tried other Apps, but we won't be working with any other software. There's really there's nothing out there we'd rather recommend. I have found their CS to be first rate, (despite my Account Manager statement), and this end of any accounting SAAS is absolutely vital. Xero has set the standard for over a decade and it's a testimony to their Devs that they're growing steadily despite their giant competition.
ProsSmooth-running and numerous integrations with other essential business management apps Reasonably priced for small business Has integrated inventory and billing through PayPal and Stripe
ConsI'm a very loyal user and my company has grown up shoulder-to-shoulder with Xero's growth. There's very few wrinkles from an accountant's POV. I find startup clients sometimes get confused with the "Easy-to-Use-And-Setup" spiel - it certainly is for a bookkeeper familiar with the app! In general, the dashboard apps in this industry can belie their many-layered nature.
Reviewer Source 
Source: SoftwareAdvice
November 22, 2018
Avatar Image
Kelly C.
Owner
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 13, 2018

“Xero is my accounting software of choice for all my clients”

OverallXero, along with several add-ons have allowed me to realize my dream of having and growing my business while having the location freedom to travel and escape from the Canadian winters! It has also allowed me to grow my business to serving clients all across Canada and the USA which is something that would dnot have been possible using the software and business model I had previously.
ProsI love that it is a fully functional accounting package that is cloud-based. It allows me and my clients to work from anywhere and still keep our numbers and business running smoothly. Since my business focuses mainly on Entrepreneurs running businesses online the amazing suite of integrations makes thins so much "easier" for my clients on a day to day basis.
ConsThe only "con" that I have is that it is a subscription-based service and that it can be pricey for new businesses starting out. Their base packages that I have access to as an accountant are good for other types of businesses but for an online based business no matter how small, the transaction limit for the smaller packages is waaaay to small.
Reviewer Source 
Source: Capterra
October 13, 2018
Mike B.
Bookkeeper
Management Consulting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
March 14, 2018

“Makes the bookeeping process logical and easy to follow”

OverallIf you're a small or startup business owner and haven't any understanding of bookkeeping, try watching some of the better youtube videos, especially those done by bookkeepers and accountants on basic theory and practice. Take your study seriously and cross-reference information. Then watch the Xero videos available, not just from the company itself but also from accountants and bookkeepers. Good luck and welcome to the 21st century of online bookkeeping!
ProsXero has an interface that's easy to read and to navigate. The setup process is well presented and the support is good in response to tickets and also in their excellent training programs. Once you've understood how the flow of importing transactions and bank feeds, reconciling and generating reports is presented, you can keep your bookkeeping well ahead of any competitor's product.
ConsAny bookkeeping software requires some knowledge, training and experience in the theory and process of accounting. Xero is no exception, despite what may be claimed. Having said that, Xero is the least difficult to comprehend of the better softwares available.
Reviewer Source 
Source: SoftwareAdvice
March 14, 2018
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 19, 2018

“Solid accounting software for a small business”

OverallGreat overall financial management for our small business. Easy to approve and share transactions, and to see a road map for our financial future before our accountant gives us monthly reports.
ProsEasy to create invoices, match transactions between Xero and your bank, and simple to view your daily balance. Invoices look professional with logo and custom business information, and you can email invoices to clients directly from Xero. You can also use their payroll portal, but we don't use that particular feature. Xero also connects with Stripe, our credit card processing company, and automatically handles the processing fees. We appreciated how easily it integrated with Stripe.
ConsIt's very easy to duplicate transactions, or to create invoices and bills within the wrong month. After doing so it's difficult to find the transactions and to delete them. I'm very savvy with software and spreadsheets and it definitely surprises me when my accountant contacts me to ask me about a transaction that appears to be a duplicate.
Reviewer Source 
Source: Capterra
March 19, 2018
Aimee R.
Business owner
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 12, 2019

“Awesome product + support”

OverallMyself and my clients gain back so much time after unlocking the efficiencies Xero provides. Finances are easier to keep up to date and more frequently, the software updates are seamless, the reports are great, the integrations are outstanding, and the service is super.
ProsThe ease of use, the detailed and easy to follow support videos and notes, the interface, and the functionality. Game changer!
ConsNothing! Xero is brilliant! There's honestly nothing I don't like about it and I've got close to 60 clients on Xero!
Reviewer Source 
Source: Capterra
September 12, 2019
Ryan W.
Owner
Accounting, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
January 9, 2018

“Best accounting software for mid-sized businesses”

ProsXero is very intuitive and easy to use. As an owner of an accounting company focusing on bookkeeping, I use Xero exclusively. The other competitor in this arena is QBO. While their functionality and integrations are similar, Xero excels with amazing customer service, a more solid platform (they have been in the web-based game longer) and ease of use. All of my clients that have used both prefer Xero as well. Intuit is too large a company and you get thrown around when you have questions. Xero customer services is friendly and quick. They are honestly a pleasure to work with.
ConsThe major drawback to Xero is their reporting. QB has better reports for various needs, as an accountant. Xero is slowly improving but it has been a very, very slow process. Sometimes this can be infuriating. Their free internal payroll platform is lacking a bit as well but I haven't compared it to QBO. It works but I prefer to use Gusto with the automatic sync for my clients.
Reviewer Source 
Source: GetApp
January 9, 2018
Verified Reviewer
Events Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
July 26, 2019

“Excellent Invoicing Capabilities for Clients ”

OverallOur biggest problem was delinquent payments or clients preferring to send checks. While Xero still allows us to state in the invoice we accept checks, the ability to link directly to the payment portal has increased credit card payments by 75% which increase our efficiency in processing and closing out accounts.
ProsWe love the intuitive nature of the software that allows us to quickly craft an invoice and have that PDF invoice hyperlinked to the payment portal section of Xero. In addition the ability to track when a client has opened allows little room for any excuses for late invoice payments.
ConsWe send a very limited amount of invoices per month, so the cost to invoice ratio can be a bit high when broken down. A pay per invoice price structure might be a better method for those that only send 5-6 invoices a month.
Reviewer Source 
Source: Capterra
July 26, 2019
Tim P.
Director Support Services
Education Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 8, 2019

“Accounting software as it should be....”

OverallThe problem of expensive, hardware dependent, inflexible and user unfriendly accounting packages has finally been solved. No more workarounds, updates or patches to worry about just clear, intelligible and above all useful financial information any where, any time and on any device. Just brilliant.
ProsEase of use: Xero is so easy to set up, use and tailor to your own requirements that it almost stops being work and becomes fun. Even non-accountants and finance people seem to be able to grasp its simple approach to capturing, managing and reporting financial information.
ConsNot much: if pushed I would have to say that the reporting functionality is a little clumsy, but only once you have a significant number of account lines to manage. Many of the "out of the box" reports still require a lot of tailoring to make them really useful, and there seems to be a curious reluctance to offer comparatives as standard which (as any accountant will tell you) are essential to interpret any financial report properly.
Reviewer Source 
Source: Capterra
March 8, 2019
Kevin M.
Owner
Accounting, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
November 5, 2016

“Fantastic Online Accounting Software”

OverallI've started doing some bookkeeping, and I've immediately gravitated toward Xero because of it's ease of use and outstanding customer & partner support. The company that dominates this market has (in my experience) horrendous customer support. That's where Xero really stands out as a strong competitor. I find their functionality to be much better than the current market leader AND I can easily get help if I need it. Where Xero shines is in making reconciliation easy. It learns as you go and makes intelligent suggestions that make future reconciliations faster. The cash coding feature is also a real time-saver as it allows me to reconcile larger numbers of transactions that will all be coded to the same account. Xero also offers direct download from a large number of financial institutions. Even being in Arkansas, I've been able to download statements directly from all the banks I've needed. Xero has a huge marketplace of add-ons to assist with things like Point of Sale, Inventory Management, Sales Tax filing and much more. It's safe to say any small business should be able to get all of their accounting and bookkeeping needs met within the Xero ecosystem, and they'll get much better customer support there than with other products.
ProsEase of use Cloud-based Tools to streamline reconciliation Huge array of add-ons to meet a variety of marketplace needs
ConsHas had some downtime recently. They're good about notifying about upcoming maintenance intervals, but there have been a couple of incidences of downtime that have affected my work. They fixed it quickly, which is really all you can ask. Stuff happens in the technical realm.
Recommendations to other buyersDefinitely get certified and use the practice company to familiarize yourself with Xero. It's like driving cars by different manufacturers - the functions are the same, but the buttons and knobs are in different places. If you're coming from another platform, just put in the time to get familiar with it.
Source: Capterra
November 5, 2016
Carl B.
Managing Director
Human Resources, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 16, 2019

“Xero has transformed my accounts”

OverallOur overall experience with Xero has been nothing but positive and switching from Sage 50 was one of the our better business decisions.
ProsXero is extremely user friendly and easy to work with, enabling you to generate a multitude of reports that ultimately leads you to making better business decisions
ConsNothing major to dislike about Xero. It is a SaaS solution that is robust yet adaptable and suits my business down to the ground.
Reviewer Source 
Source: Capterra
September 16, 2019
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Todd I.
Manager
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 27, 2019

“Xero Accounting review”

OverallOverall, this software does exactly what I need it to do. It could have better payroll integration, and work better with my bank accounts for reconciliation, but other than that it is a great piece of software that I've come to depend on daily.
ProsThis accounting software was an excellent choice to replace our aging systems with Quickbooks. It was easily deployed, and it's web based access allows access from anywhere we have internet connection. The ease of creating a quote, changing it to an invoice once the client has accepted it, is a great add on. The ability to add inventory items on the fly is very welcoming.
ConsHaving to pay for add ons after signing up for the FULL package was a disappointment to me.
Reviewer Source 
Source: Capterra
August 27, 2019
Verified Reviewer
Real Estate, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 28, 2019

“Xero, a great accounting software easily adaptable globally”

OverallXero has been great to use with our network of global businesses.
ProsXero is a great cloud accounting software. We have clients from all over the globe and Xero has worked just as well for clients in the United kingdom as well as clients in South Africa and Australia. The basic functions are very user friendly and our clerks get on well with it. Xero integrates with thousands of apps if you are one for automating functions. This makes sure that you can bring the latest technology to you using approved apps. There is a also a free trial period that allows customers to make sure this system works for them.
ConsXero may become a bit expensive as you add more apps for more functionality. It would be good to have a fixed cost which would allow access to all the apps in the Xero app store thereby allowing you to know that you will have no extra costs no matter what you decide to add on.
Reviewer Source 
Source: Capterra
April 28, 2019
Verified Reviewer
Apparel & Fashion, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 28, 2018

“A simple web-based bookkeeping suite with useful app integrations and bank feeds”

OverallAs a new business owner with no prior accounting experience or education, Xero has been an excellent way to keep our business running smoothly.
ProsAs a user of Vend POS we are able to integrate using an extension with Xero, which simplifies our stock control and invoice payment and reconciliation workflow tremendously. The Xero suite has been a simple experience and we have been using it for Payroll for a year as well. Our CPAs are able to access and use the data to work on our tax returns as well.
ConsThere are more commonly used web-based bookkeeping and accounting suites that may be more suitable for more complex businesses such as Quicken where the adoption and recognition of terms, reports, workflows is already there. More CPA and employees will be familiar with them off the bat. Xero is a bit unique in that it was built from the ground up more recently as a simple alternative to these large corporate accounting suites and technologies.
Reviewer Source 
Source: Capterra
May 28, 2018
Cristina G.
Owner- Chief Number Cruncher
Accounting, 1-10 employees
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
August 10, 2014

“Xero- Beautiful accounting for both the business owner and accountant”

OverallAs a small business owner and accountant, I have tried many accounting softwares. I was a Quickbooks Pro Advisor for five years and relied heavily on an expensive and inconsistent server to share data with clients. A forward thinking, tech savvy client mentioned Xero to me a few years ago and I blew him off. I have seen accounting software try to compete with Quickbooks and many have failed. I was afraid of ditching the my current method of working with my clients, because I didn't want to have to deal with the struggle of switching software, only to have to do it again after the business tanks or bugs in the code would cause me to become far too frustrated. After several more clients mentioned Xero, I thought I would give it a shot. I tested the software out, totally putting it through the ringer. I used a client as a beta tester and asked for feedback on it. We worked on the file together and tried our best to break the program. After a month of working on Xero, I was hooked! I took all of my clients off of the server and Quickbooks and moved them to Xero and I am so glad that I did. Highlights of Xero (from prospective of an accountant) - I can work with my clients in real time: Clients can leave us notes, can see what we are seeing, and can use Xero on smartphones and laptops- you aren't tied to an operating system - I don't have to waste time on data entry: Bank feeds are magical - I am able to achieve great results at a fraction of the cost: no software upgrades to pay for, no server costs - CPAs still get all of the data they need via Xero reports - Xero customer service is tops- Have an issue? They handle the issue quickly - Xero add ons are amazing and you accounting system can be tied with an SaaS application quickly and easily.
Pros- Ease of use: Understandable menus- navigation is a cinch - Cost: a fraction of the cost of Quickbooks Desktop + a server and on par with Quickbooks Online - SaaS integration- Have a software you need connected? There is likely an API for it
ConsNo job costing, in depth inventory without using a third party app Reporting is limited Both of these cons will be addressed this year, likely and there are SaaS add on solutions present.
Source: GetApp
August 10, 2014
Mark S.
Director
Accounting, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 17, 2019

“Xero”

OverallXero is simply beautiful software. It is easy to use and has never failed us
ProsThe most simple software for accounting and bookkeeping. It is easy to use and makes life very simple when getting bank feeds directly every day
ConsNot often, but on some occasions the system operates very slow. This is possibly when enhancements are being pushed through
Reviewer Source 
Source: Capterra
September 17, 2019
Mackenzie M.
Accountant
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 8, 2018

“Functionality, Ease of Use”

OverallXero has allowed our firm to fully utilise technology and integrate our accounting processes with other software and apps, which allows us to expand our service offering to clients.
ProsXero offers many great functions which makes modern day accounting just that - modern! A big timesaver is that Xero gets the client to regularly go in and code all transactions, which is one less job for the accountant. Xero is also very user friendly in that it is easy to quickly log in and download the latest profit and loss or balance sheet to see where the business is in real-time, instead of having to wait for the end of year accounts to be prepared. Customer support is also excellent and very efficient. It helps that Xero lets you invite Xero support into the Xero account you are having issues with.
ConsThe payroll function is quite tricky to use, compared to other payroll services out there in the market.
Reviewer Source 
Source: Capterra
October 8, 2018
Naomi W.
Controller
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 28, 2018

“Great, Easy to Use and Learn Accounting Software”

Pros- Easy to learn software! - Easy to use - Great reporting - Great audit trail to see where users are editing - Easy to edit mistakes and see where they came from - Easy to set up and guides were very helpful This software was such a great tool for our company. We use it across several businesses and share (varied) access with managers and accounting staff. Customize-able dashboard was great to see everything you needed upon opening the program. Great, in depth reporting to really audit and track anything that makes your company tick. I would highly recommend this software!
Cons- The restricted access is not able to be customized enough. If I wanted a user to have access to certain areas, they had to gain access to multiple areas outside their scope. The audit feature was a great tool for teaching and seeing where I needed to train employees if they made errors
Reviewer Source 
Source: Capterra
February 28, 2018
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Scott M.
Principal Attorney
Law Practice, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 7, 2017

“Easy to use after set up”

OverallEasy to use, lots of value for the money.
ProsOver the last 5 years I have found Xero to be so much easier to use that what I used before (Quickbooks). It is also a great value, since it includes accounting, payroll processing, payroll tax filing and payment, and just about everything else I need to run the finances of my business. The tight integration with Paypal to receive payment on invoices is especially nice.
ConsOver the past few years Xero has a addressed some of the less convenient aspects of the platform. The only thing that is still annoying is that there is no automatic feed for my bank. Only 4 U.S. banks (plus Paypal) have direct feeds. Users who bank with other institutions, have to go through a cumbersome process with Yodlee to update their feeds. That means entering the username for your bank and a confirmation code sent via email every time you want to update the transactions.
Reviewer Source 
Source: Capterra
November 7, 2017
Mauro P.
Managing Director
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
December 7, 2016

“A "state of the art" of Cloud Accounting Software ”

OverallXero it's been created as a real "web based" software; most of the other accounting cloud / web software are coming from a popular "client & server" version, and you immediately perceive this It's a real complete Accounting Software, quite easy to use. You nee to have some basic Accounting notions to manage correctly all the functions It's a software created for English speaking and with hte english notations countries; for example you can't produce an invoice with the comma decimal separator; so you can't use this (basic) function for an Accounting Software in most of European Countries Xero has a wonderful list of reports that give you the entire control on your finances Some online integrations (like with PayPal) are extremely useful The list of the banks that you can connect for the reconciliations is quite poor
ProsA real web / cloud software Complete functions for the Accounting Perfect to manage P&L and your accounting
ConsIt should have more compliance staff with European Countries More Banks 7 credit Cards integrations
Recommendations to other buyersPlease make the invoice form compatible with any type of data
Source: Capterra
December 7, 2016
Kristin C.
Owner
Entertainment, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
July 15, 2019

“Respect for the Little Guy”

OverallWe used Xero for 2 years and were pleased with the modern look and feel of the program. It felt more user friendly than other programs and it is gaining presence in the global market. In the end, we needed to change to a platform that was more universally used and accepted. That being said, I would highly recommend this software to someone who is doing their own accounting for a small business or personal use as it is much more user friendly and intuitive than many others.
ProsThe thing I like best about Xero is that it is trying to create a more user friendly accounting program for modern adults. With it's main competitor (to be left unnamed), the process can feel outdated or not intuitive. Not so with Xero. It is easy to find what you are looking for and track the items you need to. More and more software programs are communicating with Xero and that helps a lot too.
ConsWe struggled with the learning curve of Xero, even though it is more intuitive than the unnamed competitor. We hired someone to teach us the ropes and that went a long way in getting us on the right track. The other problem we had was that the customer service was often hard to reach. We ended up with a big mess of a problem in 2018 and communication with Xero was very slow going. In the end, they were unable to help us solve our problem.
Reviewer Source 
Source: SoftwareAdvice
July 15, 2019
Joel D.
Software Engineer
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
1/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Amazing accounting software, Xero support”

OverallOverall Xero is a great assess to the business, while it's not perfect I haven't been able to find a better solution, Xero means we can keep our accounting in house and spend about 10 minutes a week doing our accounting rather than paying an external accountant several 100 dollars per month.
ProsXero is a very innovative accounting platform, they were the first accounting suite to implement automated bank feeds, this means manually entering receipts is no longer required as they connect to your bank account and pull the data directly. When running reports the period can be selected with some short cuts like last quarter or last month, this saves time as you don't have to think which dates make up which months.
ConsThere are some limitation: - Xero don't recommend using Xero above 100 staff so we had to use a different platform (eg Microkeeper) for payroll - The expense app lets you take a photo of a receipt and covert it to a digital receipt, other expense apps can do this in less than 10 seconds, but Xeros app takes many hours, they must batch the jobs - There is no phone support, they used to have phone support but now only email and they take over 24 hours to get back to you via, which means having a conversation with them is basically impossible
Reviewer Source 
Source: Capterra
May 23, 2019
Avatar Image
David Z.
Director
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 5, 2018

“Bookkeeping for the non-bookkeeper”

OverallOverall Xero has made is so much easier to expand our business due to its ease of use.
ProsBefore using Xero I was using a more traditional bookkeeping desktop application. Xero is everything that the other application was not. Xero uses plain language to make it easy to enter data. I am rarely baffled by accounting terms and on the occasion I don't understand something their built in help is really useful. The fact that is it online is perhaps taken for granted by most nowadays but when I started having an application that I could access from anywhere and more importantly so could my accountant was a real bonus.
ConsThere are very few minor issues. Namely that it is not possible to fully customise the look and feel of invoices. You are restricted to a limited number of fonts. Given that Xero's mantra was always beautiful software, this is somewhat ironic.
Reviewer Source 
Source: Capterra
December 5, 2018
Doug M.
CEO
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
July 23, 2018

“Very easy to learn and even easier to use. Includes some nice features that QuickBooks does not.”

ProsInventory tracking and cost tracking is built in. Other accounting software usually charges extra for this feature, Xero does not. The reconciliation is extremely easy, even for a novice. You literally can't make mistakes because the software won't let you. Very nice for a small business owner who can't afford a bookkeeper, or simply wants to manage the books themselves. Reporting is very simple and the reports are extremely useful come tax season.
ConsThe way it deals with sales tax. When creating invoices and quotes it is sometimes very easy to forget to add sales tax, or to add it incorrectly due to the amount of options available. This burden can be lessened by making sure you add items to inventory, it is still something that needs to be carefully watched.
Reviewer Source 
Source: Capterra
July 23, 2018
Gavin C.
Director
Mechanical or Industrial Engineering, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
November 9, 2017

“Xero Cloud based accounting”

OverallXero makes accounting fun rather than a chore, the system learns as you use it and automatically completes reconciliations. The phone app loads fast and is easy to navigate.
ProsEasy to learn Wasy to customise Can be used anywhere - I have done my daily reconciliations while sitting waiting for a dentist appointment Phone app loads fast and has all the funtionality of the desktop version. Integrates well with email and the other cloud based software apps we use. Link to IRD makes filing tax returns quick and easy
ConsI only use Xero for one business. If you operate more than one business the email integration is a bit clunky. There are a large number of 3rd party apps which integrate with Xero to perform peripheral accounting functions eg time sheets, job costings etc, not all of these are as easy to use and learn as Xero.
Reviewer Source 
Source: SoftwareAdvice
November 9, 2017
Samantha K.
Office Manager
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
June 6, 2017

“Xero for construction businesses”

OverallXero has really helped our business and it is great to use. The support team are very quick to respond to any issues, and there is hardly ever an issue with the software, it is very reliable.
ProsIt is simple enough for non-bookkeepers to use and get great information, and it has the ability to produce all of ATO reporting needs, making GST and Tax returns really easy to complete. The sales and payments also integrate without purchasing software allowing us to complete accurate job costing without a lot of effort. We know when we are making money and when we are losing money on jobs.
ConsEntering time sheets manually every week, because it doesn't link to our timesheet software, but this will change in the next year hopefully. Sometimes there are delays on bank feeds and we have to check the bank account instead of using xero.
Source: SoftwareAdvice
June 6, 2017
Andrew D.
Director
Construction, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
May 23, 2017

“"Beautiful Accounting Software". Enough said.”

OverallA complete look at my business from objective point of view. It was excellent for looking at cash flow and seeing where your money comes from and what it goes on. This, on top of all the other features generally used.
ProsThis software is the real deal that has whole package. Truely feel in control of your business with easy to use features from invoicing, reconciling, payroll, leave management, time sheets etc. I love the edition and enabling of third party software. I personally coupled Xero with a specialized job & inventory management system. However Xero does that too, and in a more than capable fasion for most business'. Together with Xero, it really is, Beautiful Business.
ConsThe only negative i had with the system was when coupled with the specific third party software that i had intergrated with Xero, it would double up on client invoices and created a little extra work. I did later findout from the Xero support centre that this was an issue i could resolve in features of Xero
Source: Capterra
May 23, 2017
Melanie F.
Office Manager
Retail, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
May 22, 2019

“Better than the best!”

OverallThis has been a real 'wow' software experience for our business. It has saved us time and provides a simple accuracy of data entry and accounting. We have the confidence now to completed our tri monthly business activity statement ourselves, without having to bring in an accountant to check our work.
ProsThis software is easy to use with simple clear text and a layout that is easy on the eye. There is no over complication of the software and everything you need to complete your daily and monthly tasks is readily available. It has an amazing search feature for anything contained within the database readily searchable. The duplication feature is fantastic - this prevents you from entering an invoice twice which is a great feature when you are dealing with large volumes of data entry.
ConsI process a lot of credits / rebates from suppliers and the 'enter credit' feature is not so easy to access. Its a few backwards clicks to enter multiple credit notes from suppliers.
Reviewer Source 
Source: SoftwareAdvice
May 22, 2019