--- title: "Navan Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Navan the right Spend Management solution for you? Explore 213 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169591/TripActions/reviews/" page_type: "reviews" language: "en" --- Navan 4.6 (213) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Navan Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Aleah H OSSConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “As someone who travels often, I really value how user-friendly and convenient the platform is for booking and organizing travel.“ July 8, 2026 Aleah H OSSConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “What I liked least about Navan was the customer service experience. While the app itself is easy to navigate, getting support when needed has not always been the smoothest experience. When travel issues come up, strong customer service is especially important, so that has been the biggest downside for me.“ July 8, 2026 CC Chris C Manager, Business DevelopmentSports, 201 - 500 employeesUsed the software for: 6-12 months. “It allows you to easily see various flights and trips you have upcoming.“ October 16, 2025 Mikey B RecruiterInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The map interface for viewing hotels was frustrating with some notable glitches i.e. the zoom being reset / map resetting after viewing hotels.“ May 24, 2025 CC Chris C Manager, Business DevelopmentSports, 201 - 500 employeesUsed the software for: 6-12 months. “I also very much appreciate the notifications on when to check in and any upcoming changes for flights.“ October 16, 2025 RC Regina C Credit SpecialistAccounting, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The notifications are too frequent and sometimes irrelevant.“ May 14, 2025 DP Dion P Management AccountantConsumer Services, 201 - 500 employeesUsed the software for: 6-12 months. “Really good way to track my companys expense management as it provides me good details.“ October 15, 2025 Nikita V Supply Chain ManagerAirlines/Aviation, 51 - 200 employeesUsed the software for: More than 2 years. “You are stuck only with Navan booking options, some areas and destinations can be incredibly expensive for now reason if booking via the app.“ July 12, 2024 ## Showing most helpful reviews Showing 1-25 of 213 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aleah H. OSS Consumer Services Used the software for: 1-2 years ### "Easy to Use for Frequent Travel, but Support Could Improve" July 8, 2026 4.0 My overall experience with Navan has been positive. As someone who travels often, I really value how user-friendly and convenient the platform is for booking and organizing travel. It helps streamline the process and makes frequent travel easier to manage. While the customer service could definitely be better, the app itself has still been a helpful and reliable tool overall. Pros What I liked most about Navan is how easy the application is to use, especially as someone who travels frequently. It makes booking and managing travel feel simple and efficient, which is a huge plus when you are constantly coordinating trips. The platform is intuitive, convenient, and helps take a lot of the stress out of travel planning. Cons What I liked least about Navan was the customer service experience. While the app itself is easy to navigate, getting support when needed has not always been the smoothest experience. When travel issues come up, strong customer service is especially important, so that has been the biggest downside for me. Review Source RP Randy P. Account manager Computer Software Used the software for: 2+ years ### "Top-tier product for travel and expense management" May 25, 2025 5.0 Great product to plan business trips and manage expenses on the go with the mobile app. I've used different products in the past and Navan shows top-tier in what they do Pros Planning trips and hotels is super easy and manage expenses from the same place, also on the phone app, takes a lot of hassle away of planning business trips Cons Changing a flight or hotel is sometimes a bit tricky, but the support staff is very helpful and quick to get back. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Better user experience and better travel management Review Source JK Joy K. VP, Marketing Telecommunications Used the software for: Less than 6 months ### "This is a very poor option for corporate travel booking" June 9, 2025 1.0 I strongly recommended that my organization stop using Navan. It was not reliable for finding low cost flights and it also requires in process approval which delays the booking. Instead of embedding company rules, it requires each manager to approve in the app, and by the time that happens the cost has changed. Pros Nothing. This app consistently selected more expensive and less convenient flights. I always shared a screenshot with management to show that I was saving money by NOT using the Navan app. Cons This app is highly inconsistent and usually selects inconvenient and most importantly, higher cost flights. One of my employees was booked on a connection from LA to Miami, on a propeller plane for one of the legs. Review Source Samantha B. Sr Director of Brand and Web Marketing Information Technology and Services Used the software for: 1-2 years ### "Easy to book travel flights and hotels with Navan" August 10, 2026 5.0 I think the overall design of the ap and the desktop interface are easy to navigate especially when busy. They did a good job making an interface for business travelers. Pros We recently started using Navan for work travel and I find the interface very easy to use. From booking flight and hotels it is much easier to manage travel quickly when needs arise. Cons I have not found any cons. sometimes to confirm check in on a flight you need to hop over the the airline web site, but that is to be expected. Review Source VR Verified Reviewer Software Support Analyst Government Administration Used the software for: 1-2 years ### "Travel expensing simplified" February 19, 2026 4.0 Clean and intuitive interface for employees to book flights, hotels, and rental cars without training. Pros The interface is clean and intuitive, making it simple for employees to book flights, hotels, and rental cars without training. Cons The search results for flights or hotels can sometimes be more limited or pricier compared to searching directly on consumer sites like Google Flights or Expedia. Review Source JB Jim B. Assistant Controller Computer Software Used the software for: 1-2 years ### "Decent expense report tool" December 13, 2024 3.0 Overall, decent, but there is room for improvement. Travel booking is easy, expense submission is good, but many of the admin features are cumbersome - requiring a lot of data cleaning. Pros We are using Navan for both travel booking and travel expenses. It is very easy for travelers to book trips and submit expenses. Cons Being the admin to the system is a struggle. It does not feel like Navan is designed with the admin in mind. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) At the time, Expensify did not offer travel booking. Review Source Tyra O. People Operations Specialist II Computer Software Used the software for: 1-2 years ### "Three Cheers For Navan! " May 20, 2026 5.0 Pros I love how intuitive and thoughtful the design of Navan is! The entire booking process is very clear and easy to follow. I've been on the user end and the admin end, and both experiences have been really seamless. I'm really happy with our decision to use Navan! The expense management is really quick and simple! I love that we are able to have so many of these features live in one tool-- it makes it really easy for employees to know where to go. I also love how secure and safe the entire process is-- I never feel like I have to compromise my personal data to book work travel or be reimbursed for my work expenses. Cons I really haven't had many experiences with Navan that would contribute to answering this question. I am quite pleased! Review Source AG Alex G. Manager Accounting Used the software for: 6-12 months ### "Save time, gain efficiency, and reduce costs " January 2, 2026 5.0 Pros Streamline your corporate travel management and expense processes in one app. Save time, gain efficiency, and reduce costs with this powerful, all-in-one. Cons Nothing that comes in mind and its a great tool Save time, gain efficiency, and reduce costs for my company Review Source Jacob W. Account Executive Internet Used the software for: 6-12 months ### "Best expense tool on the market" August 5, 2025 5.0 Pros Best expense tool I've used. UI is great, can submit very easily, and even book flights. Has been a breeze using. Cons There's nothing I dislike about navan. I feel like it's better than having to use multiple tools to manage. Review Source Mouloukou K. Account executive Information Technology and Services Used the software for: Less than 6 months ### "The best tool I have used so far for expenses management " July 17, 2025 5.0 Pros Super easy to use. The function to take a picture of s receipt and have all data populated automatically, saves hours on a monthly basis for frequent travellers! Cons The app is really nice and I personally have not found something I do not like at the moment and it has been over 3 months! Review Source GT Gary T. Learning Architect Telecommunications Used the software for: 6-12 months ### "Simple Travel Booking!" March 4, 2025 5.0 My experience with Navan has been excellent. The platform is very easy to use both in a browser or using their app, with an intuitive interface that makes booking flights, hotels, and transportation seamless. It is efficient, saving me time and reducing the hassle of booking business travel. Pros What I like most is the interface. It is very easy to use, and makes booking travel and accommodation stress free. The various promotions and offers that appear are also a benefit, especially when booking business travel gives you rewards for your next trip. Cons The only thing that has caused frustration is when travelling with another traveller. This happens when booking a trip. You are required to enter traveller details, even when searching for hotels, which is a little annoying. I'd like to be able to search for hotels for multiple travellers before needing information to book. Review Source NT NUICA T. ACCOUNT PAYABLE Accounting Used the software for: 6-12 months ### "Connectivity and fast response" February 5, 2025 5.0 Great connectivity, well integrated, useful for every employee Pros Useful, well integrated in our company, i use this product on my daily task and for travel Cons There is nothing i don't like about this product Review Source MT Mike T. Director, Product Training Information Technology and Services Used the software for: 6-12 months ### "Great business trip tool, on par with more emblazoned names." January 24, 2025 5.0 Pros The UI/UX is very slick, modern and pleasant. I like the many comparison options as well as the rewards offered. Cons The filtering and visualization options around accommodations are a bit limited. Review Source AE Alaa E. Technical Outsourcing Specialist Information Technology and Services Used the software for: 2+ years ### "The best tools to achieve comprehensive control of various expenses" August 25, 2022 5.0 TripActions is an important tool for all companies and groups because it allows us to manage expenses professionally and control the spending process, especially when it comes to external missions. The records that are prepared allow officials and decision makers to easily check the expenses schedule and know the reasons for their disbursement and who paid. This ensures that the money is spent correctly. Pros I like TripActions' modern user interface and dashboard because it simplifies the implementation of operations with sufficient flexibility, especially when executing flight and hotel reservations during external missions. TripActions allows us to put all these operations under strict control and ensure that appropriate offers are obtained and that the budget is not exceeded. Due to its close connection with the cloud, this gives us greater freedom to download data and access records at any time, especially since we use it a lot through the mobile app, which allows us to easily scan receipts and invoices and empty the data from them automatically and send it to the direct official, as well as track its status and know the exchange dates. I like how my phone notifies me of all movements at a given time, especially money transfers. Cons TripActions is a basic application that doesn't demand a lot of professional time. I had no problems using it, and I recommend it to everyone. Review Source Whitney G. university recruiter Computer Software Used the software for: 2+ years ### "Whitney Galindo - University Recruiter review of Trip Actions " July 16, 2019 5.0 main benefit is staying organized and having one centralized location for all my travels. thank you trip actions team!! Pros I love Trip Actions! In my role I travel a lot for university recruiting (mostly in the US and Canada). What I love most about the tool is: -ease of use. it's super easy to keep organized with tripactions. all my traveling can become pretty confusing, so I appreciate having the specific itineraries. It's so great to have ALL of my trip info (flight, hotel, rental car etc) in the palm of my hand, in one centralized location. also the app UI is super user friendly -customer support: super friendly, helpful, and timely -trip action points: i love love love being able to collect points for my travel when i save SurveyMonkey money. i really love having the option to cash in for amazon gift card or personal travel -ability to book personal travel: i often book mine and my families personal travel via trip actions. unfortunately it's not always cheaper, but it is more convenient to have everything in one place Cons Just today actually i experienced a functionality that i'd like to be updated. For context, i'm going on two separate university recruiting trips to san diego in the fall (one is september, one in october). both of these trips were merged into one itinerary, likely because it's the same location. however when i reached out to your customer support team, they said that once a trip is merged, you can't unmerge it. i wish you could because it's confusing to look at two separate trips in one itinerary. Review Source VR Verified Reviewer Recruiter Logistics and Supply Chain Used the software for: 6-12 months ### "Great for companies who have travel, but has some bugs" December 4, 2019 3.0 We don't have to spend as much time manually scheduling flights/bookings which is very helpful, but there have been a bunch of bugs that detracts from that experience. Pros I like that it's very easy to send candidates a link where they can book their own hotels/flights. We can see everyone who has booked/hasn't booked and follow up with them. I no longer need to spend time booking those things for them, unless requested. Cons There are definitely some bugs that have led to a poor candidate experience for us. For instance, sometimes requests for the candidate/guest to enter their personal CC information even when we have already specified that we are using the company card on file. Alternatives considered [TravelBank](https://www.capterra.com/p/170784/TravelBank/) Reason for choosing Navan Better experience Review Source Response from Navan December 6, 2019 Thank you for your review of TripActions. It's great to hear you're able to offer candidates a fast and easy solution, but definitely a concern to hear you had billing issues. Please always feel free to contact TripActions customer service at 1-888-505-8747 or submit a support ticket directly from in our app. We want to make it right! VR Verified Reviewer Engineer Civil Engineering Used the software for: 1-2 years ### "Navan for booking travel" September 1, 2024 5.0 Pros I used Navan for booking personal and business trips. Cons Limited customization options for travel plans. Review Source SO Susan O. Training Manager Staffing and Recruiting Used the software for: 1-2 years ### "Friendly UI, Missed a few setup steps that caused issues" July 23, 2019 4.0 As a growing company ourselves, I realize that it is hard to obtain good customer service for the help desk. It was pretty clear that everyone I chatted with was extremely new and at times I felt that I knew the product better than your team for those easy questions. Pros I liked that everything was in one site. I could put in all my frequent flyer/hotel numbers. I liked the reward program to encourage behavior among our users. I like the fact I can put in a $ to beat for hotels. Cons We didn't properly understand the site when we started or best practices when setting up. This led to confusion. We needed more best practices. Example: People were trying to book rooms for multiple users. These other users were not in the system yet and we didn't understand why it was working. Once we figured out that they also needed to register, it was easy. But this was after hours of frustration on the end users. We seemed to have trouble setting up our corporate numbers in TripActions. I realize that this was probably on our end with the hotel but since we never figured it out, a percentage of users need to go outside Tripactions to book our corporate rate hotels. Paying a fee for hotel only is also a big concern. Doesn't make sense to use the system for the corporate hotels and pay an extra $20. Review Source DS David S. Vaccination Site Manager Computer Software Used the software for: 6-12 months ### "Best Travel & Expense Management Software" December 29, 2022 5.0 My overall experience was outstanding! Pros The software was the greatest travel & expense management software I've ever used. The software is very user friendly and has great features, in booking and submitting expenses with the credit card option. When using the software and credit card for business, company reimbursements are the fastest I've ever experienced. Cons I actually have nothing bad to say about this software. It is by far the best I've used of its kind. Review Source VR Verified Reviewer Senior Manager, Global Experiences Marketing and Advertising Used the software for: Less than 6 months ### "Ok trip management tool but needs improvement" August 27, 2019 4.0 TripActions definitely has a good potential but need to work on linking hotels.com reward program!! Pros It is very intuitive and easy to use. Finding hotels and flights hasn't been that easy. Great feature: you can create an "itinerary" and have flight and hotel under the same folder. They have great customer service (I've only used the chat portion)! They are vert friendly and are quick to answer. Cons A little disappointed that I cannot link my hotels.com rewards program. I have notified their customer service team, and apparently a lot of people have requested that they link hotels.com reward program so hopefully they are working on it. Also, some of their features are inaccurate. For example, I bought what I thought was a train ticket but it was in fact a bus ticket.. it didn't mention it in the booking process.. I only found that it was a bus ticket in the confirmation email I received AFTER entering my credit card information and paying for it. HOWEVER, I mentioned it to the customer service team and they looked into it, apologized and offered a refund if I was no longer interested in taking this trip!! Review Source VR Verified Reviewer Tech Lead, Strategic Alliances and Business Development Computer Software Used the software for: Less than 6 months ### "Fast and simple to use, with rewards to boot" March 9, 2019 4.0 Very satisfied with TripActions to date, slick modern UI and makes booking travel simple. Pros Feature-wise this is on par with most other travel booking sites such as concur. The website is quite modern and loads quickly which is important. Most of the time when booking travel, you are waiting for the search query to finish running. TripActions UI make it more palatable to wait. I also really like the incentives program which offers up cash which can be redeemed for gift cards if you choose a more affordable option. It's a nice reward for good corporate citizens. The other great thing is that it shows all the different ways to book the property, i.e. through hotels.com or directly through the hotel. Cons Sometimes certain hotel properties that I want do not show up in the primary search. I have to go back and explicitly search for these properties. While the search time is quite reasonable, it can always be faster! But I understand they need to query a variety of systems to get the right pricing. Review Source VR Verified Reviewer Client Success Manager, Enterprise Integrations Internet Used the software for: 1-2 years ### "Fun way to book work travel" December 6, 2019 5.0 I really look forward to booking work travel on TripActions so I can try to earn Amazon dollars. It can just be tough to do so when traveling to the Bay Area because everything is so expensive. Pros As an employee, I really like that I can earn Amazon gift cards for booking affordable travel options. And I’m sure my employer likes that more budget friendly options are incentivized. Cons It can be kind of tough to search for hotels, if you’re looking for a specific place that you’ve already decided to stay. Review Source EW Elizabeth W. Executive Assistant Design Used the software for: 2+ years ### "TripActions self-serve booking is a must" December 12, 2022 5.0 Pros TripActions is the next best thing to having a travel planner for each employee. I've used it both as an admin and a user. I love being able to book for myself, customize the trip to my own schedule and know I am booking within the preset company policy.I am also able to book for the executives at my company, through the delegation feature, which is essential for executive assistants. Being able to store all of our travel info -- rewards accounts, KTN, etc -- in the same place is invaluable. For companies on the go, it is the best option. Cons You won't have access to every available flight or hotel. That said, I've always found a wide selection of options included and never felt overly limited. Review Source Yama D. BDR Computer Software Used the software for: 6-12 months ### "Take some worry out of travelling" May 26, 2020 5.0 I love it personally. Not sure if it is really required but it is something that I enjoy having access to at our company. Pros Being able to have what my company deems within budget listed for me to select when travelling. Customer support is also fantastic. Makes travelling a lot easier and auditing information is in 1 place. No need to worry about expensing as it can be connected to corporate CC. Cons Honestly I have nothing negative to say about TripActions. I have had nothing but good experiences with this software. Review Source tV theron V. VP Mechanical or Industrial Engineering Used the software for: 1-2 years ### "No option for Cancellations" July 31, 2019 3.0 Needed to cancel hotel reservations, was told by tripactions that they spoke to a manager at said hotel and was not willing to accept the cancellation. I personally approached the hotel management and explained the situation, was told that noone from tripactions called and they would cancel reservation at no charge. In my opinion, trip actions just was trying to take advantage . Pros I do not like the software. Do not see the cost savings Cons No option for cancellations when schedules change. Review Source Response from Navan August 6, 2019 Hi Theron, I'm sorry that you had a bad experience with the TripActions platform, and I'd like to get more details from you on this situation if you'd like. You can send me a DM. Additionally, I have shared this review with your customer success manager to help avoid this issue again. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.