--- title: "Navan Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Navan the right Expense Report solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169591/TripActions/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Navan 4.6 (214) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Navan Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Aleah H OSSConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “As someone who travels often, I really value how user-friendly and convenient the platform is for booking and organizing travel.“ July 8, 2026 Aleah H OSSConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “What I liked least about Navan was the customer service experience. While the app itself is easy to navigate, getting support when needed has not always been the smoothest experience. When travel issues come up, strong customer service is especially important, so that has been the biggest downside for me.“ July 8, 2026 GT Gary T Learning ArchitectTelecommunications, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The various promotions and offers that appear are also a benefit, especially when booking business travel gives you rewards for your next trip.“ March 4, 2025 Mikey B RecruiterInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The map interface for viewing hotels was frustrating with some notable glitches i.e. the zoom being reset / map resetting after viewing hotels.“ May 24, 2025 AG Annie G Senior AccountantConsumer Services, 201 - 500 employeesUsed the software for: 1-2 years. “Navan makes it really easy for me to book trips for work travel and to submit expense reports associated with that travel.“ November 13, 2024 RC Regina C Credit SpecialistAccounting, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The notifications are too frequent and sometimes irrelevant.“ May 14, 2025 Samantha B Sr Director of Brand and Web MarketingInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We recently started using Navan for work travel and I find the interface very easy to use.“ August 10, 2026 Nikita V Supply Chain ManagerAirlines/Aviation, 51 - 200 employeesUsed the software for: More than 2 years. “You are stuck only with Navan booking options, some areas and destinations can be incredibly expensive for now reason if booking via the app.“ July 12, 2024 ## Showing most helpful reviews Showing 1-25 of 214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aleah H. OSS Consumer Services Used the software for: 1-2 years ### "Easy to Use for Frequent Travel, but Support Could Improve" July 8, 2026 4.0 My overall experience with Navan has been positive. As someone who travels often, I really value how user-friendly and convenient the platform is for booking and organizing travel. It helps streamline the process and makes frequent travel easier to manage. While the customer service could definitely be better, the app itself has still been a helpful and reliable tool overall. Pros What I liked most about Navan is how easy the application is to use, especially as someone who travels frequently. It makes booking and managing travel feel simple and efficient, which is a huge plus when you are constantly coordinating trips. The platform is intuitive, convenient, and helps take a lot of the stress out of travel planning. Cons What I liked least about Navan was the customer service experience. While the app itself is easy to navigate, getting support when needed has not always been the smoothest experience. When travel issues come up, strong customer service is especially important, so that has been the biggest downside for me. Review Source RP Randy P. Account manager Computer Software Used the software for: 2+ years ### "Top-tier product for travel and expense management" May 25, 2025 5.0 Great product to plan business trips and manage expenses on the go with the mobile app. I've used different products in the past and Navan shows top-tier in what they do Pros Planning trips and hotels is super easy and manage expenses from the same place, also on the phone app, takes a lot of hassle away of planning business trips Cons Changing a flight or hotel is sometimes a bit tricky, but the support staff is very helpful and quick to get back. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Better user experience and better travel management Review Source MS Marwa S. Senior Solutions Engineer Telecommunications Used the software for: 2+ years ### "Well thought out platform" October 13, 2026 5.0 Very decent. When I travel for work I typically take an extra day or two for site seeing. Navan makes a blended trip super easy to organize without disruption and the rates are competitive but not the cheapest. Pros I like that it can unify a business travel booking that blends into personal and gives an easy way to manage both. Cons The limitations are something you experience rather than know how to navigate. Sometimes I have to try a couple times before my reservation will send or save. I also dont like the daily rate limit Id like to use what budget my company spends and ill pay for the upgrade Review Source JK Joy K. VP, Marketing Telecommunications Used the software for: Less than 6 months ### "This is a very poor option for corporate travel booking" June 9, 2025 1.0 I strongly recommended that my organization stop using Navan. It was not reliable for finding low cost flights and it also requires in process approval which delays the booking. Instead of embedding company rules, it requires each manager to approve in the app, and by the time that happens the cost has changed. Pros Nothing. This app consistently selected more expensive and less convenient flights. I always shared a screenshot with management to show that I was saving money by NOT using the Navan app. Cons This app is highly inconsistent and usually selects inconvenient and most importantly, higher cost flights. One of my employees was booked on a connection from LA to Miami, on a propeller plane for one of the legs. Review Source Samantha B. Sr Director of Brand and Web Marketing Information Technology and Services Used the software for: 1-2 years ### "Easy to book travel flights and hotels with Navan" August 10, 2026 5.0 I think the overall design of the ap and the desktop interface are easy to navigate especially when busy. They did a good job making an interface for business travelers. Pros We recently started using Navan for work travel and I find the interface very easy to use. From booking flight and hotels it is much easier to manage travel quickly when needs arise. Cons I have not found any cons. sometimes to confirm check in on a flight you need to hop over the the airline web site, but that is to be expected. Review Source Tyra O. People Operations Specialist II Computer Software Used the software for: 1-2 years ### "Three Cheers For Navan! " May 20, 2026 5.0 Pros I love how intuitive and thoughtful the design of Navan is! The entire booking process is very clear and easy to follow. I've been on the user end and the admin end, and both experiences have been really seamless. I'm really happy with our decision to use Navan! The expense management is really quick and simple! I love that we are able to have so many of these features live in one tool-- it makes it really easy for employees to know where to go. I also love how secure and safe the entire process is-- I never feel like I have to compromise my personal data to book work travel or be reimbursed for my work expenses. Cons I really haven't had many experiences with Navan that would contribute to answering this question. I am quite pleased! Review Source VR Verified Reviewer Software Support Analyst Government Administration Used the software for: 1-2 years ### "Travel expensing simplified" February 19, 2026 4.0 Clean and intuitive interface for employees to book flights, hotels, and rental cars without training. Pros The interface is clean and intuitive, making it simple for employees to book flights, hotels, and rental cars without training. Cons The search results for flights or hotels can sometimes be more limited or pricier compared to searching directly on consumer sites like Google Flights or Expedia. Review Source AG Alex G. Manager Accounting Used the software for: 6-12 months ### "Save time, gain efficiency, and reduce costs " January 2, 2026 5.0 Pros Streamline your corporate travel management and expense processes in one app. Save time, gain efficiency, and reduce costs with this powerful, all-in-one. Cons Nothing that comes in mind and its a great tool Save time, gain efficiency, and reduce costs for my company Review Source Jacob W. Account Executive Internet Used the software for: 6-12 months ### "Best expense tool on the market" August 5, 2025 5.0 Pros Best expense tool I've used. UI is great, can submit very easily, and even book flights. Has been a breeze using. Cons There's nothing I dislike about navan. I feel like it's better than having to use multiple tools to manage. Review Source Mouloukou K. Account executive Information Technology and Services Used the software for: Less than 6 months ### "The best tool I have used so far for expenses management " July 17, 2025 5.0 Pros Super easy to use. The function to take a picture of s receipt and have all data populated automatically, saves hours on a monthly basis for frequent travellers! Cons The app is really nice and I personally have not found something I do not like at the moment and it has been over 3 months! Review Source RH Rebecca H. UX Researcher Marketing and Advertising Used the software for: Less than 6 months ### "Great for keeping track of expenses" December 9, 2025 4.0 Very good. A little slow sometimes but much easier to track expenses. I like that I can see when my expenses have been paid and if they haven't I can chase it with Finance. Pros It's quick and easy to use for expenses. Much easier than emailing over expenses to then send them over to the Finance team. Cons I sometimes get a bit lost where things are, it doesn't always follow the most logical user journey. Review Source GT Gary T. Learning Architect Telecommunications Used the software for: 6-12 months ### "Simple Travel Booking!" March 4, 2025 5.0 My experience with Navan has been excellent. The platform is very easy to use both in a browser or using their app, with an intuitive interface that makes booking flights, hotels, and transportation seamless. It is efficient, saving me time and reducing the hassle of booking business travel. Pros What I like most is the interface. It is very easy to use, and makes booking travel and accommodation stress free. The various promotions and offers that appear are also a benefit, especially when booking business travel gives you rewards for your next trip. Cons The only thing that has caused frustration is when travelling with another traveller. This happens when booking a trip. You are required to enter traveller details, even when searching for hotels, which is a little annoying. I'd like to be able to search for hotels for multiple travellers before needing information to book. Review Source BR Brandon R. Director of Business Development Computer Software Used the software for: 2+ years ### "Amazing Travel Support" December 14, 2024 4.0 Overall, I Navan made making travel arrangements for airfare, hotel, and rentals extremely easy and provided amazing support with airfare issues and changes. Navan makes submitting requests and manager approvals a breeze. I highly recommend them to any organization with teams traveling regularly in the field. Pros Travel support. If last minute changes needed to take place for flights, they would handle all if arrangements easily in a timely manner. Cons There were times that rental car pricing would show a low daily rate but when i would get the rental car, pricing would be 3x - 5x the daily rate. After this happened a couple of times, I only used specific rental companies. Navan support said they had no control over displayed pricing for rental cars at the time. Review Source AE Alaa E. Technical Outsourcing Specialist Information Technology and Services Used the software for: 2+ years ### "The best tools to achieve comprehensive control of various expenses" August 25, 2022 5.0 TripActions is an important tool for all companies and groups because it allows us to manage expenses professionally and control the spending process, especially when it comes to external missions. The records that are prepared allow officials and decision makers to easily check the expenses schedule and know the reasons for their disbursement and who paid. This ensures that the money is spent correctly. Pros I like TripActions' modern user interface and dashboard because it simplifies the implementation of operations with sufficient flexibility, especially when executing flight and hotel reservations during external missions. TripActions allows us to put all these operations under strict control and ensure that appropriate offers are obtained and that the budget is not exceeded. Due to its close connection with the cloud, this gives us greater freedom to download data and access records at any time, especially since we use it a lot through the mobile app, which allows us to easily scan receipts and invoices and empty the data from them automatically and send it to the direct official, as well as track its status and know the exchange dates. I like how my phone notifies me of all movements at a given time, especially money transfers. Cons TripActions is a basic application that doesn't demand a lot of professional time. I had no problems using it, and I recommend it to everyone. Review Source AF Ahmed F. Planning and project control engineer Construction Used the software for: 2+ years ### "High-quality automation to track spending processes transparently." January 22, 2023 5.0 TripActions helped record all expenditures efficiently, especially during external missions, and follow-up processes for expenses were simplified, and officials took appropriate action. In addition, self-monitoring was strengthened, and the spirit of responsibility among team members was strengthened to direct expenditures within acceptable limits. Pros TripActions makes tracking team and company spending easy. TripActions provides a simple mechanism for scanning receipts over the phone, automation to extract data, add it to an expense schedule, and notify the line manager to take approval, send acceptance notifications, or request additional information. It's also great that TripActions enables us to set a spending cap, and we can also send a request to raise the cap in times of emergency, especially during overseas missions. It's also lovely that TripActions enables us to link a bank card to write down payments via the card automatically. The reports are beneficial, as they give a comprehensive view of all spending operations during a specific period, and officials can analyze the results to make appropriate decisions that ensure that spending operations remain within the specified budgets. Cons The desktop and mobile apps are easy to use, scanning and auto-fill technology work well, and the membership prices are affordable. Review Source Whitney G. university recruiter Computer Software Used the software for: 2+ years ### "Whitney Galindo - University Recruiter review of Trip Actions " July 16, 2019 5.0 main benefit is staying organized and having one centralized location for all my travels. thank you trip actions team!! Pros I love Trip Actions! In my role I travel a lot for university recruiting (mostly in the US and Canada). What I love most about the tool is: -ease of use. it's super easy to keep organized with tripactions. all my traveling can become pretty confusing, so I appreciate having the specific itineraries. It's so great to have ALL of my trip info (flight, hotel, rental car etc) in the palm of my hand, in one centralized location. also the app UI is super user friendly -customer support: super friendly, helpful, and timely -trip action points: i love love love being able to collect points for my travel when i save SurveyMonkey money. i really love having the option to cash in for amazon gift card or personal travel -ability to book personal travel: i often book mine and my families personal travel via trip actions. unfortunately it's not always cheaper, but it is more convenient to have everything in one place Cons Just today actually i experienced a functionality that i'd like to be updated. For context, i'm going on two separate university recruiting trips to san diego in the fall (one is september, one in october). both of these trips were merged into one itinerary, likely because it's the same location. however when i reached out to your customer support team, they said that once a trip is merged, you can't unmerge it. i wish you could because it's confusing to look at two separate trips in one itinerary. Review Source SK Sandy K. Global Manager, Talent Management Chemicals Used the software for: 1-2 years ### "Nice user interface with ability to customize selectable options to fit within travel policy" July 22, 2021 4.0 Good experience with Tripactions. The modern user interface has a look and feel similar to those our users are already familiar with from other online travel booking tools. Pros I really like how the booking options display based on the company 's travel policy. This has streamlined the booking process because users are not having to get approval so long as the booking fits within the provisions of the policy. Cons With hotel booking, a user can select to search based on a company office location (that have been configured); however, this is not available for flight bookings. We have unfortunately had a case where someone selected the wrong airport (a 4.5 hours' drive away) because it had a similar name to the right one. This would have been avoided if the user could have selected to search for flights based on their location and the office location to which they were traveling. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) More modern user interface Review Source LR Laura R. Sr. Account Executive Professional Training & Coaching Used the software for: 6-12 months ### "Horrible for business travelers" January 14, 2019 3.0 It feels like nobody who works there actually flies frequently themselves. Thus, they never adequately address my needs. It is SO frustrating. This is literally the only company I've ever sought out to actively negatively review. They're masking a bad travel experience with a pretty user interface for booking. Pros The interface is easy to use. However, pretty products do not create for a great user experience--depth of integration and customer service do that. Cons For business travelers who have status on multiple airlines, this software is pretty miserable. TripActions serves as the barrier between me and my carrier of choice. It feels like nobody who works there actually flies frequently themselves. All I want to do is to be able to contact the airlines myself or have better integration so that 1) I can change things without a third party. In Southwest, I can't change in the app if my flight is late, or if I want to switch (at no cost due to my status) to an earlier flight. With Delta, due to loyalty, often if I call, they will waive change fees for me. However, with TripActions, the integration isn't there and a third party is negotiating on your behalf. It's ineffective and time consuming. Their change fees have to be approved by a manager--this makes it hard to switch flights last-minute and get home sooner. 2) My upgrades aren't invalidated. YUP! You read that right! Because the integration with TripActions and Delta is poor, I am not able to book my seat with status through TripActions. I always end up calling Delta directly to get upgraded. Most recently, though, on a long haul flight from LAX to NYC, Delta confirmed my upgrade, but when I went to check in, I found out TripActions invalidated it when they saw my new class of seat didn't match the initial one I booked. This results in me spending HOURS on the phone/chat feature between Delta and TripActions. Review Source Response from Navan August 6, 2019 Hi Laura, Please forgive the delayed response. I'd like to learn more about your experience so that we can make this better for you. Would you DM me so we can start a conversation? Samantha VR Verified Reviewer Manager Management Consulting Used the software for: 6-12 months ### "terrible app" September 17, 2021 1.0 I was coerced into downloading this app to attend a software conference. I have been trying to cancel my subscription for a month, but I cannot do cancel the subscription on my own. TripActions chat help tells me that my company admin must end my subscription. This does not sound right or ethical. Pros I did not care for anything about this software Cons It does not add value. It does not provide anything that my individual airline, hotel, and rental car apps do not already provide. It is annoying and gets in the way between me and my reservation Review Source BA Bethany A. Director Product Management Computer Software Used the software for: 6-12 months ### "Not ready for prime time - can only handle straightforward business bookings " July 25, 2023 1.0 Terrible. They want me to pay thousands of dollars even after admitting their system handled my use case oddly. This software looks slick, but isn’t ready for large companies that need to handle many personas & use cases. Pros The support people are nice, but ultimately cannot resolve problems. Cons 1- the UX for booking & cancellation are different. 2- the cost for misunderstanding is extraordinarily high 3- support takes forever & cannot resolve issues 4- bookings are charged to your credit card by Navan as well as any airlines involved (e.g. 1 flight through Delta and Air France was initially billed 3 times) Review Source VR Verified Reviewer People Operations Associate Computer Software Used the software for: 6-12 months ### "Pros and cons " December 6, 2019 5.0 Generally good attitude towards tripactions. Coming from non managed our team isn’t crazy about the change, but that’s more of an change management issue. Without the rewards there isn’t anything that employees are crazy about. Pros CSM’s are great. Help desk team usually is really responsive and helpful. Booking fees are definitely a little on the expensive side. Their reps can go and negotiate rates on our behalf. Cons Small issues with single sign on. This tickets been open for quite some time. Wished that could prioritize this and close the loop Alternatives considered [Egencia](https://www.capterra.com/p/170787/Egencia/) Reason for choosing Navan Egencia has a really dated look and feel. Review Source Clyde A. Account Executive Information Technology and Services Used the software for: Less than 6 months ### "Initial confusion between" February 10, 2022 4.0 The different product are hard to understand initially but once you figure that out it is relatively easy to use Pros Eveything is there within the app, if you are on a phone everything is really easy to pick up and submit info. Now that I know how to best use the apps I look forward to planning a trip with Trip Actions Liquid (or is it called Lemonade) Cons I was very confused for the first month trying to figure out if I need to use TripAciton or Trip actions Liquid and was also a bit disappointed that the platform is very much focused on a mobile experience and not desktop. I personally like to do my expense report and planing on a PC Review Source JC Jon C. Sales Engineer Computer Software Used the software for: 6-12 months ### "Refreshing experience to booking travel" May 14, 2019 4.0 Makes booking business travel a fun experience! Pros The ability to earn rewards from choosing lower cost options, which can be redeemed for Amazon GCs, travel, and more. Great way to game-ify booking travel along with saving the company money. The website and mobile app both have very modern interfaces and performance is reasonable when loading all the travel permutations. Setup is very easy for user preferences and loyalty IDs. Cons I didn't like how they split choices between rewards points earning and non-rewards points earning hotel selections. They also split between those options which are eligible for cashback rewards and those that are not. It's all to provide more options but it ends up confusing more than anything. The other thing to note is that if you are booking a new trip, Tripactions charges a set fee. So make sure you combine hotel and flight bookings otherwise you will be hit with a separate fee per booking. Review Source JV Jeannie V. Operations Manager Consumer Goods Used the software for: 6-12 months ### "Easy to use for all employees! " September 2, 2024 4.0 So far we our very happy with our choice to use Navan to book company travel. Easy to use and track employee travel expenses. Pros Great way to book company travel with seamless integration for expense tracking. Cons Our employees wish they could also book Airbnb stays on there. Review Source aP ayesha P. Channel Sales Security and Investigations Used the software for: 1-2 years ### "Tripactions review" July 30, 2019 5.0 Great Pros Ease of use, gamification and customer service Cons cancellations are challenging, pricing can vary Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) HR driven, not sure Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.