--- title: "Navan Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Navan the right Expense Report solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-3a1tvzqg5-g2dm.vercel.app/p/169591/TripActions/reviews/" page_type: "reviews" language: "en" --- Navan 4.6 (212) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of Navan Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Aleah H OSSConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “As someone who travels often, I really value how user-friendly and convenient the platform is for booking and organizing travel.“ July 8, 2026 Aleah H OSSConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “What I liked least about Navan was the customer service experience. While the app itself is easy to navigate, getting support when needed has not always been the smoothest experience. When travel issues come up, strong customer service is especially important, so that has been the biggest downside for me.“ July 8, 2026 CC Chris C Manager, Business DevelopmentSports, 201 - 500 employeesUsed the software for: 6-12 months. “It allows you to easily see various flights and trips you have upcoming.“ October 16, 2025 Mikey B RecruiterInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The map interface for viewing hotels was frustrating with some notable glitches i.e. the zoom being reset / map resetting after viewing hotels.“ May 24, 2025 CC Chris C Manager, Business DevelopmentSports, 201 - 500 employeesUsed the software for: 6-12 months. “I also very much appreciate the notifications on when to check in and any upcoming changes for flights.“ October 16, 2025 RC Regina C Credit SpecialistAccounting, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The notifications are too frequent and sometimes irrelevant.“ May 14, 2025 DP Dion P Management AccountantConsumer Services, 201 - 500 employeesUsed the software for: 6-12 months. “Really good way to track my companys expense management as it provides me good details.“ October 15, 2025 Nikita V Supply Chain ManagerAirlines/Aviation, 51 - 200 employeesUsed the software for: More than 2 years. “You are stuck only with Navan booking options, some areas and destinations can be incredibly expensive for now reason if booking via the app.“ July 12, 2024 ## Showing most helpful reviews Showing 1-25 of 212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aleah H. OSS Consumer Services Used the software for: 1-2 years ### "Easy to Use for Frequent Travel, but Support Could Improve" July 8, 2026 4.0 My overall experience with Navan has been positive. As someone who travels often, I really value how user-friendly and convenient the platform is for booking and organizing travel. It helps streamline the process and makes frequent travel easier to manage. While the customer service could definitely be better, the app itself has still been a helpful and reliable tool overall. Pros What I liked most about Navan is how easy the application is to use, especially as someone who travels frequently. It makes booking and managing travel feel simple and efficient, which is a huge plus when you are constantly coordinating trips. The platform is intuitive, convenient, and helps take a lot of the stress out of travel planning. Cons What I liked least about Navan was the customer service experience. While the app itself is easy to navigate, getting support when needed has not always been the smoothest experience. When travel issues come up, strong customer service is especially important, so that has been the biggest downside for me. Review Source RP Randy P. Account manager Computer Software Used the software for: 2+ years ### "Top-tier product for travel and expense management" May 25, 2025 5.0 Great product to plan business trips and manage expenses on the go with the mobile app. I've used different products in the past and Navan shows top-tier in what they do Pros Planning trips and hotels is super easy and manage expenses from the same place, also on the phone app, takes a lot of hassle away of planning business trips Cons Changing a flight or hotel is sometimes a bit tricky, but the support staff is very helpful and quick to get back. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Better user experience and better travel management Review Source JB Jim B. Assistant Controller Computer Software Used the software for: 1-2 years ### "Decent expense report tool" December 13, 2024 3.0 Overall, decent, but there is room for improvement. Travel booking is easy, expense submission is good, but many of the admin features are cumbersome - requiring a lot of data cleaning. Pros We are using Navan for both travel booking and travel expenses. It is very easy for travelers to book trips and submit expenses. Cons Being the admin to the system is a struggle. It does not feel like Navan is designed with the admin in mind. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) At the time, Expensify did not offer travel booking. Review Source Tyra O. People Operations Specialist II Computer Software Used the software for: 1-2 years ### "Three Cheers For Navan! " May 20, 2026 5.0 Pros I love how intuitive and thoughtful the design of Navan is! The entire booking process is very clear and easy to follow. I've been on the user end and the admin end, and both experiences have been really seamless. I'm really happy with our decision to use Navan! The expense management is really quick and simple! I love that we are able to have so many of these features live in one tool-- it makes it really easy for employees to know where to go. I also love how secure and safe the entire process is-- I never feel like I have to compromise my personal data to book work travel or be reimbursed for my work expenses. Cons I really haven't had many experiences with Navan that would contribute to answering this question. I am quite pleased! Review Source VR Verified Reviewer Software Support Analyst Government Administration Used the software for: 1-2 years ### "Travel expensing simplified" February 19, 2026 4.0 Clean and intuitive interface for employees to book flights, hotels, and rental cars without training. Pros The interface is clean and intuitive, making it simple for employees to book flights, hotels, and rental cars without training. Cons The search results for flights or hotels can sometimes be more limited or pricier compared to searching directly on consumer sites like Google Flights or Expedia. Review Source AG Alex G. Manager Accounting Used the software for: 6-12 months ### "Save time, gain efficiency, and reduce costs " January 2, 2026 5.0 Pros Streamline your corporate travel management and expense processes in one app. Save time, gain efficiency, and reduce costs with this powerful, all-in-one. Cons Nothing that comes in mind and its a great tool Save time, gain efficiency, and reduce costs for my company Review Source QD Quinten D. Account Executive Information Technology and Services Used the software for: 2+ years ### "Good expense and travel booking platform" October 16, 2025 5.0 Pros Very easy to submit expenses on there, as well as to book company travel. I really like some of the rewards they give as well. Cons Some of the travel on there is more expensive then if you would book it yourself, but the ease of booking on Navan makes it worth it. Review Source DP Dion P. Management Accountant Consumer Services Used the software for: 6-12 months ### "Navan admin user experience" October 15, 2025 5.0 Pros This is so easy to use to book travel and hotels. Really good way to track my companys expense management as it provides me good details. Helps to save lots of money on hotel bookings. Cons The payment and reimbursement function is not the best. It only does payments once a week rather than paying each individual claim. Review Source Jacob W. Account Executive Internet Used the software for: 6-12 months ### "Best expense tool on the market" August 5, 2025 5.0 Pros Best expense tool I've used. UI is great, can submit very easily, and even book flights. Has been a breeze using. Cons There's nothing I dislike about navan. I feel like it's better than having to use multiple tools to manage. Review Source CC Chris C. Manager, Business Development Sports Used the software for: 6-12 months ### "My Honest Review" October 16, 2025 5.0 My experience has been great. Its great to easily see the upcoming flights and trips you have, along with the rewards and what they can do for you. Pros Its very simplistic. Its user interface is very simple to whomever is using it. It allows you to easily see various flights and trips you have upcoming. I also very much appreciate the notifications on when to check in and any upcoming changes for flights. Cons It can be a little difficult to figure out how to use airline credits as part of the process paying for flights. It can get a little clunky Review Source BR Brandon R. Director of Business Development Computer Software Used the software for: 2+ years ### "Amazing Travel Support" December 14, 2024 4.0 Overall, I Navan made making travel arrangements for airfare, hotel, and rentals extremely easy and provided amazing support with airfare issues and changes. Navan makes submitting requests and manager approvals a breeze. I highly recommend them to any organization with teams traveling regularly in the field. Pros Travel support. If last minute changes needed to take place for flights, they would handle all if arrangements easily in a timely manner. Cons There were times that rental car pricing would show a low daily rate but when i would get the rental car, pricing would be 3x - 5x the daily rate. After this happened a couple of times, I only used specific rental companies. Navan support said they had no control over displayed pricing for rental cars at the time. Review Source HT Haruki T. Sr. ADR Computer Software Used the software for: 1-2 years ### "Easy to use travel management software " February 3, 2025 5.0 Pros The user interface and experience is great because of how clean and modern it is. Something that I think is overlooked is the experience on a mobile device as most times, tools see a decline in user experience when configuring for mobile devices rather than a desktop. Cons Customer support is sometimes slow to respond and occasional bugs presented some challenges with submissions. Review Source AG Annie G. Senior Accountant Consumer Services Used the software for: 1-2 years ### "Great All in One Product for Travel and Expense" November 13, 2024 5.0 Pros Navan makes it really easy for me to book trips for work travel and to submit expense reports associated with that travel. The UI is great as it is very simple to use and very user friendly as well. Navan is a very intuitive travel and spend platform all in one solution. Cons The only con I have noticed is that sometimes the search for travel or hotel will not populate the full list of options versus if you are looking at google flights or agencies like Expedia, you get more options and sometimes with better pricing. Review Source JV Jeannie V. Operations Manager Consumer Goods Used the software for: 6-12 months ### "Easy to use for all employees! " September 2, 2024 4.0 So far we our very happy with our choice to use Navan to book company travel. Easy to use and track employee travel expenses. Pros Great way to book company travel with seamless integration for expense tracking. Cons Our employees wish they could also book Airbnb stays on there. Review Source VR Verified Reviewer Data Scientist Computer Software Used the software for: 2+ years ### "Horrible Software, Makes You Wait HOURS for Even the Simplest Tasks, EVERYTHING IS OVERPRICED" May 16, 2022 1.0 Nightmare. DO NOT buy this product, it is horrible Pros Nothing, overall horrible overpriced software. Cons For every change, you need to wait HOURS so an agent can talk to you. If you need to change your flight, be prepared to wait 8 hours so an agent becomes available Also, EVERYTHING IS OVERPRICED. They charge your company 2x-3x the available price Review Source VR Verified Reviewer Supply Chain Manager Airlines/Aviation Used the software for: 2+ years ### "Trusty Travel and Expense Tool" July 12, 2024 4.0 It is a hefty expense manager but booking trips via Navan is something else and we could not find a pattern internally how to deal with it. Some trips are booked via Navan, some are booked elsewhere due to pricing. Pros Ease of use and nice UI/UX. Many booking options and expenses categories. Cons You are stuck only with Navan booking options, some areas and destinations can be incredibly expensive for now reason if booking via the app. Fees are everywhere so watch out and monitor for the best deal there is in the app. we did not use Navan for several trips due to these concerns. Review Source NS Nicolas S. Finance Director Airlines/Aviation Used the software for: 6-12 months ### "Evolving expense and travel management solution" August 28, 2023 5.0 Pros Very intuitive on how to use especially when mastering the policy management Cons Some functionalities are being rolled out before being fully functional (example Navan Connect) Review Source SO Susan O. Training Manager Staffing and Recruiting Used the software for: 1-2 years ### "Friendly UI, Missed a few setup steps that caused issues" July 23, 2019 4.0 As a growing company ourselves, I realize that it is hard to obtain good customer service for the help desk. It was pretty clear that everyone I chatted with was extremely new and at times I felt that I knew the product better than your team for those easy questions. Pros I liked that everything was in one site. I could put in all my frequent flyer/hotel numbers. I liked the reward program to encourage behavior among our users. I like the fact I can put in a $ to beat for hotels. Cons We didn't properly understand the site when we started or best practices when setting up. This led to confusion. We needed more best practices. Example: People were trying to book rooms for multiple users. These other users were not in the system yet and we didn't understand why it was working. Once we figured out that they also needed to register, it was easy. But this was after hours of frustration on the end users. We seemed to have trouble setting up our corporate numbers in TripActions. I realize that this was probably on our end with the hotel but since we never figured it out, a percentage of users need to go outside Tripactions to book our corporate rate hotels. Paying a fee for hotel only is also a big concern. Doesn't make sense to use the system for the corporate hotels and pay an extra $20. Review Source DS David S. Vaccination Site Manager Computer Software Used the software for: 6-12 months ### "Best Travel & Expense Management Software" December 29, 2022 5.0 My overall experience was outstanding! Pros The software was the greatest travel & expense management software I've ever used. The software is very user friendly and has great features, in booking and submitting expenses with the credit card option. When using the software and credit card for business, company reimbursements are the fastest I've ever experienced. Cons I actually have nothing bad to say about this software. It is by far the best I've used of its kind. Review Source VR Verified Reviewer Senior Manager, Global Experiences Marketing and Advertising Used the software for: Less than 6 months ### "Ok trip management tool but needs improvement" August 27, 2019 4.0 TripActions definitely has a good potential but need to work on linking hotels.com reward program!! Pros It is very intuitive and easy to use. Finding hotels and flights hasn't been that easy. Great feature: you can create an "itinerary" and have flight and hotel under the same folder. They have great customer service (I've only used the chat portion)! They are vert friendly and are quick to answer. Cons A little disappointed that I cannot link my hotels.com rewards program. I have notified their customer service team, and apparently a lot of people have requested that they link hotels.com reward program so hopefully they are working on it. Also, some of their features are inaccurate. For example, I bought what I thought was a train ticket but it was in fact a bus ticket.. it didn't mention it in the booking process.. I only found that it was a bus ticket in the confirmation email I received AFTER entering my credit card information and paying for it. HOWEVER, I mentioned it to the customer service team and they looked into it, apologized and offered a refund if I was no longer interested in taking this trip!! Review Source VR Verified Reviewer Tech Lead, Strategic Alliances and Business Development Computer Software Used the software for: Less than 6 months ### "Fast and simple to use, with rewards to boot" March 9, 2019 4.0 Very satisfied with TripActions to date, slick modern UI and makes booking travel simple. Pros Feature-wise this is on par with most other travel booking sites such as concur. The website is quite modern and loads quickly which is important. Most of the time when booking travel, you are waiting for the search query to finish running. TripActions UI make it more palatable to wait. I also really like the incentives program which offers up cash which can be redeemed for gift cards if you choose a more affordable option. It's a nice reward for good corporate citizens. The other great thing is that it shows all the different ways to book the property, i.e. through hotels.com or directly through the hotel. Cons Sometimes certain hotel properties that I want do not show up in the primary search. I have to go back and explicitly search for these properties. While the search time is quite reasonable, it can always be faster! But I understand they need to query a variety of systems to get the right pricing. Review Source VR Verified Reviewer Client Success Manager, Enterprise Integrations Internet Used the software for: 1-2 years ### "Fun way to book work travel" December 6, 2019 5.0 I really look forward to booking work travel on TripActions so I can try to earn Amazon dollars. It can just be tough to do so when traveling to the Bay Area because everything is so expensive. Pros As an employee, I really like that I can earn Amazon gift cards for booking affordable travel options. And I’m sure my employer likes that more budget friendly options are incentivized. Cons It can be kind of tough to search for hotels, if you’re looking for a specific place that you’ve already decided to stay. Review Source EW Elizabeth W. Executive Assistant Design Used the software for: 2+ years ### "TripActions self-serve booking is a must" December 12, 2022 5.0 Pros TripActions is the next best thing to having a travel planner for each employee. I've used it both as an admin and a user. I love being able to book for myself, customize the trip to my own schedule and know I am booking within the preset company policy.I am also able to book for the executives at my company, through the delegation feature, which is essential for executive assistants. Being able to store all of our travel info -- rewards accounts, KTN, etc -- in the same place is invaluable. For companies on the go, it is the best option. Cons You won't have access to every available flight or hotel. That said, I've always found a wide selection of options included and never felt overly limited. Review Source Jon D. Senior Recruiter Computer Software Used the software for: 6-12 months ### "Great platform" July 18, 2019 4.0 We use this platform to book employee travel and also candidate interview travel. It works well for both purposes. We've had to change our workflow a bit to accommodate the candidate travel but overall its been positive. Pros Aggregates all flight and booking info into one platform. You can see other users travel arrangements and you can schedule on behalf of others. Cons Service fee is charged separately and adds a little bit of pain when it comes to submitted expenses and receipts.. Review Source TC Tim C. VP - Worldwide Channels Information Technology and Services Used the software for: 6-12 months ### "TripActions - So easy to use" July 30, 2019 5.0 Pros \- It is very easy to use for both business and personal trips. The search features for flights, hotels, and rental cars are very easy to use and manipulate. - It definitely finds the best pricing on all aspects of trips. I routinely find the pricing to be 10% cheaper than what I can find using other methods. - I like the reward option which allows you to reserve cheaper options and bank Amazon rewards. - I like that I can easily (one toggle) switch from business to personal trips. Cons \- So far, my only (very minor) compliant is that you cannot reserve Exit Row seating on an airline during your initial booking. You must call the airline after the reservation is made. Minor annoyance and most likely a requirement of the airline industry. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.