# Navan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Navan the right Travel Management solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169591/TripActions/reviews --- Navan 4.6 (211) [View alternatives](https://www.capterra.com/p/169591/TripActions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Navan Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews CC Chris C Manager, Business DevelopmentSports, 201 - 500 employeesUsed the software for: 6-12 months. “It allows you to easily see various flights and trips you have upcoming.“ October 16, 2025 Mikey B RecruiterInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The map interface for viewing hotels was frustrating with some notable glitches i.e. the zoom being reset / map resetting after viewing hotels.“ May 24, 2025 RH Rebecca H UX ResearcherMarketing and Advertising, 201 - 500 employeesUsed the software for: Less than 6 months. “Much easier than emailing over expenses to then send them over to the Finance team.“ December 9, 2025 Nikita V Supply Chain ManagerAirlines/Aviation, 51 - 200 employeesUsed the software for: More than 2 years. “You are stuck only with Navan booking options, some areas and destinations can be incredibly expensive for now reason if booking via the app.“ July 12, 2024 CC Chris C Manager, Business DevelopmentSports, 201 - 500 employeesUsed the software for: 6-12 months. “I also very much appreciate the notifications on when to check in and any upcoming changes for flights.“ October 16, 2025 RC Regina C Credit SpecialistAccounting, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The notifications are too frequent and sometimes irrelevant.“ May 14, 2025 DP Dion P Management AccountantConsumer Services, 201 - 500 employeesUsed the software for: 6-12 months. “Really good way to track my companys expense management as it provides me good details.“ October 15, 2025 KR Kim R Commission and Expense Specialist Marketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “Have had receipts showing we used a credit, but then got charged for that 'credit' when booking on top of the full price of the tickets.“ May 2, 2023 ## Showing most helpful reviews Showing 1-25 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tyra O. People Operations Specialist II Computer Software Used the software for: 1-2 years ### "Three Cheers For Navan! " May 20, 2026 5.0 Pros I love how intuitive and thoughtful the design of Navan is! The entire booking process is very clear and easy to follow. I've been on the user end and the admin end, and both experiences have been really seamless. I'm really happy with our decision to use Navan! The expense management is really quick and simple! I love that we are able to have so many of these features live in one tool-- it makes it really easy for employees to know where to go. I also love how secure and safe the entire process is-- I never feel like I have to compromise my personal data to book work travel or be reimbursed for my work expenses. Cons I really haven't had many experiences with Navan that would contribute to answering this question. I am quite pleased! Review Source RP Randy P. Account manager Computer Software Used the software for: 2+ years ### "Top-tier product for travel and expense management" May 25, 2025 5.0 Great product to plan business trips and manage expenses on the go with the mobile app. I've used different products in the past and Navan shows top-tier in what they do Pros Planning trips and hotels is super easy and manage expenses from the same place, also on the phone app, takes a lot of hassle away of planning business trips Cons Changing a flight or hotel is sometimes a bit tricky, but the support staff is very helpful and quick to get back. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Better user experience and better travel management Review Source JB Jim B. Assistant Controller Computer Software Used the software for: 1-2 years ### "Decent expense report tool" December 13, 2024 3.0 Overall, decent, but there is room for improvement. Travel booking is easy, expense submission is good, but many of the admin features are cumbersome - requiring a lot of data cleaning. Pros We are using Navan for both travel booking and travel expenses. It is very easy for travelers to book trips and submit expenses. Cons Being the admin to the system is a struggle. It does not feel like Navan is designed with the admin in mind. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) At the time, Expensify did not offer travel booking. Review Source VR Verified Reviewer Software Support Analyst Government Administration Used the software for: 1-2 years ### "Travel expensing simplified" February 19, 2026 4.0 Clean and intuitive interface for employees to book flights, hotels, and rental cars without training. Pros The interface is clean and intuitive, making it simple for employees to book flights, hotels, and rental cars without training. Cons The search results for flights or hotels can sometimes be more limited or pricier compared to searching directly on consumer sites like Google Flights or Expedia. Review Source AG Alex G. Manager Accounting Used the software for: 6-12 months ### "Save time, gain efficiency, and reduce costs " January 2, 2026 5.0 Pros Streamline your corporate travel management and expense processes in one app. Save time, gain efficiency, and reduce costs with this powerful, all-in-one. Cons Nothing that comes in mind and its a great tool Save time, gain efficiency, and reduce costs for my company Review Source CV Crystal V. Customer Marketing Specialist Information Technology and Services Used the software for: 2+ years ### "All in one booking tool for travel" August 28, 2025 5.0 Managing travel and being able to refer back to past travel bookings is so helpful. You can re-book a hotel that you liked from before simply by looking up your past bookings. There are tabs for past travel and upcoming travel. Pros I love that you can manage all of your travels needs in one place and everything booked on one confirmation. You can book, flights, hotel, rental car, etc. Cons When paying for my hotel, I would book and use my payment method and it would show the balance was paid but when I arrived at the hotel sometimes it wasn’t paid for yet. Review Source QD Quinten D. Account Executive Information Technology and Services Used the software for: 2+ years ### "Good expense and travel booking platform" October 16, 2025 5.0 Pros Very easy to submit expenses on there, as well as to book company travel. I really like some of the rewards they give as well. Cons Some of the travel on there is more expensive then if you would book it yourself, but the ease of booking on Navan makes it worth it. Review Source DP Dion P. Management Accountant Consumer Services Used the software for: 6-12 months ### "Navan admin user experience" October 15, 2025 5.0 Pros This is so easy to use to book travel and hotels. Really good way to track my companys expense management as it provides me good details. Helps to save lots of money on hotel bookings. Cons The payment and reimbursement function is not the best. It only does payments once a week rather than paying each individual claim. Review Source CC Chris C. Manager, Business Development Sports Used the software for: 6-12 months ### "My Honest Review" October 16, 2025 5.0 My experience has been great. Its great to easily see the upcoming flights and trips you have, along with the rewards and what they can do for you. Pros Its very simplistic. Its user interface is very simple to whomever is using it. It allows you to easily see various flights and trips you have upcoming. I also very much appreciate the notifications on when to check in and any upcoming changes for flights. Cons It can be a little difficult to figure out how to use airline credits as part of the process paying for flights. It can get a little clunky Review Source Jacob W. Account Executive Internet Used the software for: 6-12 months ### "Best expense tool on the market" August 5, 2025 5.0 Pros Best expense tool I've used. UI is great, can submit very easily, and even book flights. Has been a breeze using. Cons There's nothing I dislike about navan. I feel like it's better than having to use multiple tools to manage. Review Source WG William G. Account Executive Marketing and Advertising Used the software for: 6-12 months ### "Navan is really cool!" April 7, 2025 5.0 I really like traveling with Navan. Easy to use and has some cool features Pros It makes travel really easy and notifies you of changes quickly Cons It seems there is a lack of customization from the user level Review Source VR Verified Reviewer Sr Sales Develpment Computer Software Used the software for: 1-2 years ### "Loving Navan thus far!" November 18, 2024 5.0 Easy booking and managing work travel and expenses Pros Super easy to use and is packed with great features for employee travel and reimbursements Cons I havent run into any issues while using Navan thus far Review Source EM Emily M. HR Generalist Financial Services Used the software for: 6-12 months ### "Love Navan!" February 4, 2025 5.0 We have started to mandate the usage of Navan and our employees have had nothing but a positive experience with it. It is nice to be able to know from a safety standpoint where our employees are when booking for travel. Pros I like the user friendly aspect of Navan and how easy it is for our employees to use. Cons At the moment, there is not a capability that I don't like about Navan. Review Source VR Verified Reviewer Supply Chain Manager Airlines/Aviation Used the software for: 2+ years ### "Trusty Travel and Expense Tool" July 12, 2024 4.0 It is a hefty expense manager but booking trips via Navan is something else and we could not find a pattern internally how to deal with it. Some trips are booked via Navan, some are booked elsewhere due to pricing. Pros Ease of use and nice UI/UX. Many booking options and expenses categories. Cons You are stuck only with Navan booking options, some areas and destinations can be incredibly expensive for now reason if booking via the app. Fees are everywhere so watch out and monitor for the best deal there is in the app. we did not use Navan for several trips due to these concerns. Review Source VR Verified Reviewer Data Scientist Computer Software Used the software for: 2+ years ### "Horrible Software, Makes You Wait HOURS for Even the Simplest Tasks, EVERYTHING IS OVERPRICED" May 16, 2022 1.0 Nightmare. DO NOT buy this product, it is horrible Pros Nothing, overall horrible overpriced software. Cons For every change, you need to wait HOURS so an agent can talk to you. If you need to change your flight, be prepared to wait 8 hours so an agent becomes available Also, EVERYTHING IS OVERPRICED. They charge your company 2x-3x the available price Review Source VR Verified Reviewer Recruiter Logistics and Supply Chain Used the software for: 6-12 months ### "Great for companies who have travel, but has some bugs" December 4, 2019 3.0 We don't have to spend as much time manually scheduling flights/bookings which is very helpful, but there have been a bunch of bugs that detracts from that experience. Pros I like that it's very easy to send candidates a link where they can book their own hotels/flights. We can see everyone who has booked/hasn't booked and follow up with them. I no longer need to spend time booking those things for them, unless requested. Cons There are definitely some bugs that have led to a poor candidate experience for us. For instance, sometimes requests for the candidate/guest to enter their personal CC information even when we have already specified that we are using the company card on file. Alternatives considered [TravelBank](https://www.capterra.com/p/170784/TravelBank/) Reason for choosing Navan Better experience Review Source Response from Navan December 6, 2019 Thank you for your review of TripActions. It's great to hear you're able to offer candidates a fast and easy solution, but definitely a concern to hear you had billing issues. Please always feel free to contact TripActions customer service at 1-888-505-8747 or submit a support ticket directly from in our app. We want to make it right! LR Laura R. Sr. Account Executive Professional Training & Coaching Used the software for: 6-12 months ### "Horrible for business travelers" January 14, 2019 3.0 It feels like nobody who works there actually flies frequently themselves. Thus, they never adequately address my needs. It is SO frustrating. This is literally the only company I've ever sought out to actively negatively review. They're masking a bad travel experience with a pretty user interface for booking. Pros The interface is easy to use. However, pretty products do not create for a great user experience--depth of integration and customer service do that. Cons For business travelers who have status on multiple airlines, this software is pretty miserable. TripActions serves as the barrier between me and my carrier of choice. It feels like nobody who works there actually flies frequently themselves. All I want to do is to be able to contact the airlines myself or have better integration so that 1) I can change things without a third party. In Southwest, I can't change in the app if my flight is late, or if I want to switch (at no cost due to my status) to an earlier flight. With Delta, due to loyalty, often if I call, they will waive change fees for me. However, with TripActions, the integration isn't there and a third party is negotiating on your behalf. It's ineffective and time consuming. Their change fees have to be approved by a manager--this makes it hard to switch flights last-minute and get home sooner. 2) My upgrades aren't invalidated. YUP! You read that right! Because the integration with TripActions and Delta is poor, I am not able to book my seat with status through TripActions. I always end up calling Delta directly to get upgraded. Most recently, though, on a long haul flight from LAX to NYC, Delta confirmed my upgrade, but when I went to check in, I found out TripActions invalidated it when they saw my new class of seat didn't match the initial one I booked. This results in me spending HOURS on the phone/chat feature between Delta and TripActions. Review Source Response from Navan August 6, 2019 Hi Laura, Please forgive the delayed response. I'd like to learn more about your experience so that we can make this better for you. Would you DM me so we can start a conversation? Samantha VR Verified Reviewer Manager Management Consulting Used the software for: 6-12 months ### "terrible app" September 17, 2021 1.0 I was coerced into downloading this app to attend a software conference. I have been trying to cancel my subscription for a month, but I cannot do cancel the subscription on my own. TripActions chat help tells me that my company admin must end my subscription. This does not sound right or ethical. Pros I did not care for anything about this software Cons It does not add value. It does not provide anything that my individual airline, hotel, and rental car apps do not already provide. It is annoying and gets in the way between me and my reservation Review Source BA Bethany A. Director Product Management Computer Software Used the software for: 6-12 months ### "Not ready for prime time - can only handle straightforward business bookings " July 25, 2023 1.0 Terrible. They want me to pay thousands of dollars even after admitting their system handled my use case oddly. This software looks slick, but isn’t ready for large companies that need to handle many personas & use cases. Pros The support people are nice, but ultimately cannot resolve problems. Cons 1- the UX for booking & cancellation are different. 2- the cost for misunderstanding is extraordinarily high 3- support takes forever & cannot resolve issues 4- bookings are charged to your credit card by Navan as well as any airlines involved (e.g. 1 flight through Delta and Air France was initially billed 3 times) Review Source VR Verified Reviewer People Operations Associate Computer Software Used the software for: 6-12 months ### "Pros and cons " December 6, 2019 5.0 Generally good attitude towards tripactions. Coming from non managed our team isn’t crazy about the change, but that’s more of an change management issue. Without the rewards there isn’t anything that employees are crazy about. Pros CSM’s are great. Help desk team usually is really responsive and helpful. Booking fees are definitely a little on the expensive side. Their reps can go and negotiate rates on our behalf. Cons Small issues with single sign on. This tickets been open for quite some time. Wished that could prioritize this and close the loop Alternatives considered [Egencia](https://www.capterra.com/p/170787/Egencia/) Reason for choosing Navan Egencia has a really dated look and feel. Review Source Maddison P. Client Support Engineer Legal Services Used the software for: 1-2 years ### "Everything all in one place!!" February 17, 2020 5.0 Overall I absolutely love it and booking trips is extremely easy. Pros That my entire trip was in one place - and all rewards information can still be applied. Cons The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile. Switched from [Egencia](https://www.capterra.com/p/170787/Egencia/) Company mandated. Review Source ZH Zack H. City Launcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Worth it for the customer service alone!" July 30, 2019 5.0 I travel weekly, and use TripActions to book my flights, and sometimes lodging. I have never had a negative experience using the software, and really appreciate the ease and simplicity it brings to navigating the process of getting around. Pros Beyond the low-fuss, high-ease interface for booking flights and other travel accoutrement, the customer service is beyond reproach. The CS team has helped me out on numerous times and worked minor miracles on my behalf, from last second flight adjustments to researching and answering my left-field questions on how to get around the nonsense that certain airlines subject their customers to. Happy to use, highly recommended! Cons As someone who likes to take a little more control over the particulars of my bookings, I find the hotel section to be a little clunky to navigate for comparison shopping. Review Source TR Tom R. Director Solutions Consulting Computer Software Used the software for: 1-2 years ### "Great options and service when something goes wrong" July 16, 2019 5.0 Great solution for business related travel, but some options are a little too personal travel based and can create some clutter. Solution can be used for personal travel, but I tend to book personal trips directly with my preferred vendors to use points, miles, perks, etc. In some cases I can find hotel or car options outside of app not available in TripActions, still learning source of their availability. Pros 1) Incentives (employee kickback percentage) is awesome way to keep cost conscious but not force employees to pick the cheapest options. 2) Recognition of my status with vendors makes getting appropriate seats, room options, or discounts easy. 3) Information and views into flights, aircraft, amenities, and seat availability is convenient. Cons Rarely book a pre-paid hotel or pulled options from priceline style sites where I can't cancel or earn status for my business travel. These options often clutter the listing or make for several filters to apply to narrow choices. Same applies to apartment style options, bed and breakfast, etc. that require more filtering. No way to limit choices in profile so they don't continue coming up. Review Source aP ayesha P. Channel Sales Security and Investigations Used the software for: 1-2 years ### "Tripactions review" July 30, 2019 5.0 Great Pros Ease of use, gamification and customer service Cons cancellations are challenging, pricing can vary Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) HR driven, not sure Review Source TS Tori S. Solutions Engineer Computer Software Used the software for: 1-2 years ### "TripActions is so amazing for both companies and employees! " March 14, 2021 5.0 I highly recommend TripActions to everyone. Other softwares are clunky and make traveling a pain. With TA, everything is in once place and you can still get loyalty points for air + hotels. Pros We just started using TripActions right before the pandemic where we are no longer traveling, but I have to say, this is one of the coolest softwares out there. The fact that I make money (via Amazon giftcards) for saving the company money on my travel expenses is the greatest thing. I think that's their best feature by far! I usually stay at the same place each time I travel for work, but this allows me to stay at other places (so I get to explore the area), save the company money, and I get a little out of it too! Cons I actually don't have anything negative to say about this software. It makes traveling so easy and I love that everything can be booked in one place (airfare + lodging). It allows me to make decisions that both benefit myself and my company and that's so awesome. 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