--- title: "SOMtab Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SOMtab Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/169617/SOMTAB/" page_type: "product" language: "en" --- # SOMtab Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) SOMtab ## What is SOMtab? SOMTAB is the only CX platform that is perfectly matched to your organizations DNA. Entirely customizable from features to design, you no longer have to adapt to Voice of Customer (VoC) solutions, SOMTAB adapts to you! Survey customers immediately after a key moments, learn from real time customer insights presented in your fully customized dashboard and do timely follow-ups with the alerts module. ## What is SOMtab used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$2000 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SOMtab?[Manage this product listing](https://www.g2.com/products/somtab/claim_requests/new?auto=true) ## SOMtab Overview Updated August 2026 AI summary SOMtab provides businesses with tools to monitor and analyze customer experience and satisfaction across small, midsize, and enterprise organizations. It offers a dashboard, data visualization, reporting, and feedback management, including handling negative feedback. Optional features such as customer segmentation and knowledge management allow companies to gain deeper insights and manage customer feedback through a cloud-based platform. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SOMtab 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price CA$2000 Per User, Per Year Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,499) Value For Money 0.0 (0) Value For Money 4.4 (6,536) Customer Service 0.0 (0) Customer Service 4.3 (5,845) ## SOMtab alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (135)](https://www.capterra.com/p/190125/Custify/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169617/SOMTAB/alternatives/) ## FAQs about SOMtab Overview ### What company size and specific industries is SOMtab built for? SOMtab is designed for small, medium, and large businesses across any industry that need to gather real-time customer feedback. It fits organizations of different sizes rather than a single sector, making it suitable for companies that want feedback collection from customers in any market. Features and Usability ### What are the key features of SOMtab? SOMtab offers customer experience management and data visualization as its core features. It also includes complaint monitoring, feedback management, negative feedback management, customer segmentation, knowledge management, and reporting/analytics, along with a dashboard for tracking customer data and presenting results. Getting Started and Support ### What training and onboarding options does SOMtab offer? SOMtab provides in person training, live online sessions, and documentation to help teams get started. In person training supports guided instruction on site, live online sessions allow interactive remote learning, and documentation gives written reference material for self-paced review and ongoing use. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) SOMtab supports **Feedback Management** and **Reporting/Analytics**, giving teams a way to capture customer input and track trends through measurable insights. However, it does not include **Surveys & Feedback**. Instead, it offers **Negative Feedback Management** (**48%**), which can help businesses identify issues quickly, respond to dissatisfied customers, and improve service decisions over time. Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customer Segmentation Process of dividing customers into groups based on common characteristics Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Visualization Graphical representation of data Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service SOMtab 9 features ### All Features - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Negative Feedback Management: Identify, track, and respond to negative feedback - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. ## Pricing Basic CA$2,000 Per User,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.