# Trustpilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Trustpilot the right Customer Experience solution for you? Explore 1202 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169618/The-Sign-Comunicazione/reviews

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Trustpilot

4.5 (1202)

[View alternatives](https://www.capterra.com/p/169618/Trustpilot/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Trustpilot

Ease of use

4.6

Customer Service

4.2

## Pros and Cons in Reviews

KM

Karen M

Managing EditorPublishing, 2 - 10 employeesUsed the software for: More than 2 years.

“I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external audiences.“

January 5, 2026

Sasha B

CustomerSports, Self-employedUsed the software for: Less than 6 months.

“My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content.“

August 14, 2025

FA

Fabruzio A

TechnicianInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years.

“I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are true and many are well described so I will be able to trust or not what I was going to try (e.g. an app which offers discounted food).“

May 20, 2024

Sasha B

CustomerSports, Self-employedUsed the software for: Less than 6 months.

“I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not allowed.“

August 14, 2025

AA

Amani A

Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: More than 2 years.

“Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that.“

January 14, 2026

SB

Samuel B

Co FounderUtilities, 2 - 10 employeesUsed the software for: 1-2 years.

“There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small company it does not make sense for us to upgrade to a premium plan.“

July 19, 2025

TG

Tim G

Customer Service ExecutiveCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years.

“Trustpilot is great for our clients because it gives them a voice, and great for us because it shares insight into their real-world feelings on our service.“

July 9, 2025

Maral P

MarketingInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years.

“In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our plan, so we're paying for a diminished product, but so many software companies are doing this nowadays.“

July 21, 2025

## Showing most helpful reviews

Showing 1-25 of 1202 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jackie S.  
Self Employed  
Retail  
Used the software for: 1-2 years

### "Great for trusted reviews"

June 8, 2025

5.0

My overall experience has been positive and i can definitely trust the reviews on different companies

Pros

What i really like about trustpilot is the fact the website has a sleek design and it has lots of reviews on all different types of companies and their products.

Cons

No complaints whatsoever about this.site its easy to use and navigate to the information t j at you are looking for.

Review Source

Response from Trustpilot

June 10, 2025

Hi Jackie, Thanks for the review! We're so happy to hear that you're enjoying using Trustpilot and that you've put your trust in us. Thanks, The Trustpilot Team

VR

Verified Reviewer  
Marketing  
Information Technology and Services  
Used the software for: 1-2 years

### "Expensive but necessary for reputation management"

July 21, 2025

4.0

In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our plan, so we're paying for a diminished product, but so many software companies are doing this nowadays. I truly wish there was an alternative

Pros

The interface is very user friendly, it's easy to integrate with ecommerce and easy to manage replying to customer reviews.

Cons

It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation.

Switched from

[Feefo](https://www.capterra.com/p/160258/Feefo/)

Feefo no longer supported our ecommerce platform

Review Source

Response from Trustpilot

July 25, 2025

Hi there, Thanks for your feedback - we're really glad to hear you're finding the platform easy to use and helpful for managing customer reviews and integrations. We hear you on the pricing. We know that investing in reputation management can feel like a big commitment, especially when it becomes a “must-have” tool. We're always working to improve the value we provide and hope the features and insights continue to support your goals. Appreciate you taking the time to share your thoughts - if there’s ever anything we can do to help you get more out of the platform, just let us know. Thanks, The Trustpilot Team

Erik O.  
Ecommerce and CRM Manager  
Retail  
Used the software for: 2+ years

### "Trustpilot’s Business Model Feels Like a Trap"

March 7, 2025

1.0

We initially saw value in Trustpilot, but after experiencing unethical renewal practices and a refusal to engage in fair dialogue, we can no longer recommend them. They will likely respond to this review with a generic statement about "contract terms" and directing us to their support team – but that is exactly the issue. Their "support" consists of canned responses that do not address real concerns. Any business considering Trustpilot should be extremely cautious and ensure they understand the full implications of their subscription terms. There are alternative platforms with far more ethical business practices.

Pros

Trustpilot’s platform is well-known, and having customer reviews in one place can be useful for businesses. The integration options are solid, and the basic functionality does what it promises.

Cons

Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drastically increased prices without clear consent, and their support team does little to resolve disputes fairly. Instead of prioritizing customer relationships, they seem focused on locking businesses into overpriced contracts with little room for negotiation.

Review Source

Response from Trustpilot

July 25, 2025

Hi Erik, Thanks for sharing your experience. We're sorry to hear you feel this way and appreciate the opportunity to better understand your concerns. We aim to be transparent in our communications and contract terms, including renewal details, which are shared during onboarding and outlined in your contract. That said, we understand how frustrating it can be when expectations and experiences don't align, especially regarding pricing and support. We take feedback like yours seriously and are always looking for ways to improve how we engage with and support our customers. If you're open to continuing the conversation, our team would be happy to revisit the matter and see if we can help bring clarity or a more satisfactory resolution. Thanks, The Trustpilot Team

VR

Verified Reviewer  
Leasing Consultant  
Real Estate  
Used the software for: 2+ years

### "Very Useful Product in Today's Digital Age"

January 14, 2026

5.0

My overall experience with Trustpilot has been positive, both in reviewing through them as well as reading other people's reviews. It is a very useful company, especially in today's digital age.

Pros

Trustpilot is excellent. Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that. I get to read from authentic experiences from customers in real time, and it really helps to decide whether or not companies are legitimate. 10/10 product in my eyes.

Cons

Trustpilot is only as useful as the reviewers that use it. The more reviews, the more reliable Trustpilot's reviews are because we get to read from a variety of sources as opposed to one very satisfied/dissatisfied customer. Trustpilot is a more like an "if you know, you know" type of company, and one thing I would suggest they do is to advertise themselves in order to attract more reviewers.

Review Source

CF

Chad F.  
Customer success  
Information Technology and Services  
Used the software for: 6-12 months

### "Site for users' feedback."

January 10, 2025

4.0

I use it for new software discoveries and researches.

Pros

Trustpilot helps me in decision making in the way that i can read other users feedback and compared the products to come out with the best software solution.

Cons

Trust pilot is actually operating incredibly.

Switched from

[TrustRadius](https://www.capterra.com/p/229747/TrustRadius/)

Trustpilot is easy to work with because it has active Team.

Review Source

Response from Trustpilot

January 13, 2025

Hi Chad, Thanks for the review! We always love to hear when someone is finding it useful to reference Trustpilot before buying online. Thanks, The Trustpilot Team

Sasha B.  
Customer  
Sports  
Used the software for: Less than 6 months

### "Unreliable "

August 14, 2025

1.0

When I made contact I thought they would fix their error but they didn't. I received what seemed like an automated reply with no name that they still wouldn't allow my review due to their automated detection technology.

Pros

The website was easy to use and fill in the boxes to leave a review. I didn't realise though that trust pilot would choose which reviews were going to be added to their website.

Cons

My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content. I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not allowed. Several of my friends who also left genuine reviews for the same business had their reviews removed.

Switched from

[Google Chrome](https://www.capterra.com/p/228985/Chrome/)

The business I was leaving a review for used Trustpilot, I won't use them again.

Review Source

Response from Trustpilot

August 29, 2025

Hi there, Thanks for sharing your experience and apologies for the trouble. We want you to be able to share your experiences, we just ask that these are within our guidelines or they can be flagged. If you think there's been a mistake or want our team to take another look, please fill out this form https://help.trustpilot.com/s/contact-us?language=en\_US and they'd be happy to do so. Thanks, The Trustpilot Team

KM

Karen M.  
Managing Editor  
Publishing  
Used the software for: 2+ years

### "The easy way to manage our brand's reputation for small teams."

January 5, 2026

4.0

Trustpilot is useful for tracking customer opinions and establishing credibility for the brand, as well as making marketing decisions, and it brings reviews together into one place so that trends and issues can be easier to spot over time.

Pros

I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external audiences.

Cons

The learning curve is steep during initial setup, and some advanced features are a bit tricky to configure correctly for small teams.

Review Source

SL

Stefanos L.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Incredibly damaging to business!"

January 15, 2026

1.0

Incredibly damaging to business! I registered with Trustpilot as a company and received a 5-star rating. However, my profile shows 3.7 stars. I then sent my profile to many of my customers and they rated it. All with 5 stars. My profile showed 4.3. And now Trustpilot has deleted 6 reviews from my customers. Now I'm back at 4.0. It looks like Trustpilot is deliberately trying to damage my business. TO ALL NEW BUSINESSES! BE CAREFUL WHEN REGISTERING, IT CAN BE VERY DAMAGING TO YOUR BUSINESS. By the way, once created, you cant delete your account. This is called slavery.

Pros

Now nothing. As a new business this is the worst you can do. Sorry but cant say even one positiv thing about trustpilot. They are very famous but they dangerous for new business.

Cons

Get bad reputation by using trustpilot. The system of trustpilot is not like every other system. On every reviewing system, when you have 4 5Star reviews, you have 5 Stars on your profile with a small (4). this show the count. Very clear to understand for everybody. On trustpilot you have 4Star profile. So you look like a bad decision for new customers.

Review Source

WB

Will B.  
Co-Founder  
Arts and Crafts  
Used the software for: 2+ years

### "Glad Trust Pilot exists, used across the sectors"

January 12, 2026

5.0

A giant in the field which could enhance their App based offer with broader tools for analysis across customer behaviour and motivations

Pros

Trust Pilot is the largest of its kind in the sector and is used across the board to gauge trust. It is trustworthy, verifiable and holds a lot of useful data about customers and the sector. It is useful from both sides of the fence.

Cons

Sometimes it is unclear if a review is paid promotion or not, which is different from other providers. Otherwise it is very useful. Their Mobile app could be better and more useful tool wise.

Review Source

JM

Joanne M.  
Manager  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Trustpilot "

December 13, 2025

4.0

It was simple and easy to use. I didn’t use for too long as eventually when to Google Reviews as it felt better.

Pros

There is a small Learning curve but it quite simple to use and get use too. Reviews Are great for feedback with Trustpilot.

Cons

Not always sure if the reviews were genuine. Also only the reviewer has power to remove a review even if you request for Trustpilot

Review Source

sL

simon L.  
Manager  
Computer Hardware  
Used the software for: 6-12 months

### "Great features, slightly expensive for a small business"

May 14, 2024

3.0

good experience, the SW did what it said, the support was there when needed however the price point needs addressing

Pros

how simple the system was to use, suitable for a small business and also corporate. the flows for sending past requests was a really well designed feature

Cons

I think the price for a small business could be better

Alternatives considered

[Feefo](https://www.capterra.com/p/160258/Feefo/)

Reason for choosing Trustpilot

support at feefo was not good before we had even become a customer

Review Source

Response from Trustpilot

May 15, 2024

Hi, Thanks for sharing your experience with us. We will certainly be passing your comments along to our team regarding pricing to look into for the future. If you have any other questions, concerns, or feedback, please don't hesitate to get in touch! Thanks, The Trustpilot Team

AC

Amy C.  
Digital Marketing Manager  
Real Estate  
Used the software for: 2+ years

### "Managing Customer Experiences and Finding Solutions for Negative Brand Reputation"

February 28, 2022

4.0

Its the most popular review site for our customers so it is critical that we are able to manage our brand reputation from the same platform.

Pros

We were dealing with a lot of negative reviews from customers after a billing issue in our internal systems. Because most of our customers went to TrustPilot, we were alerted immediately about the situation and were able to deploy a solution immediately. We were able to reach out to our customers who submitted a negative review and get 75% of those reviews taken care of and most of those customers removed the negative reviews.

Cons

I wish there was some AI built into the software that helped in crafting messages to customers. We think it is important that each message to our customers is unique and does not look canned. Sometimes that can take a very long amount of time. It would also be great to be able to track who removed their negative reviews.

Alternatives considered

[Reputation](https://www.capterra.com/p/167624/Reputation-com/)

Reason for choosing Trustpilot

Trustpilot has the most robust set of features and ability to contact customers directly rather than just through the website itself where they are unlikely to see the comment.

Review Source

JP

James P.  
Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "Paid platform isn't worth it"

September 22, 2024

2.0

Personally wouldn't recommend Trustpilot. It's a have-to-use in some cases but I wouldn't pay for it.

Pros

Reliably trusted by the population as a source of genuine reviews.

Cons

Very little accountable to help us prevent 1\* reviews that were left by competitors or none-genuine sources. The paid plan feels like a big commitment for very little gain.

Review Source

Response from Trustpilot

September 25, 2024

Hi James, Thanks for getting in touch. We're sorry to hear that you're not loving your Trustpilot experience. We do do lots to protect our platform from fake reviews. If you see something that breaks the rules, you can always flag this in your B2B dashboard or directly to our Content Integrity team via our whistleblower form. If there's a specific case you'd like us to look into, please don't hesitate to get in touch directly via this form https://support.trustpilot.com/hc/en-us/requests/new. Thanks, The Trustpilot Team

LE

Lauren E.  
Designer  
Public Relations and Communications  
Used the software for: I used a free trial

### "A good platform to boost your trust"

May 8, 2025

5.0

Pros

How to leave and review reviews for different places and things. I feel like it has a good sense of community and is easy to manage

Cons

How to pull off and intergrate reviews into your own company.. could be made easier with different functions.. what reviews you'd like to feature etc if you pulled off a short video/ animation or image for websites etc.

Review Source

Response from Trustpilot

May 9, 2025

Hi Lauren, Thanks for sharing! We love hearing that you're enjoying using Trustpilot for reviews. Thanks, The Trustpilot Team

MK

Marnie K.  
Designer  
Design  
Used the software for: 2+ years

### "Trust Pilot quite literally shows you everything"

September 5, 2024

4.0

Pros

I like that it shows a lot of options in a pretty wide range depending on what you're looking for.

Cons

It also shows you things that are pretty irrelevant for what you search

Review Source

Response from Trustpilot

September 9, 2024

Hi Marnie, Thanks for sharing with us! We're glad to hear that you're liking using our platform to find lots of reviews. Thanks, The Trustpilot Team

JB

Jeffrey B.  
Owner  
Consumer Services  
Used the software for: I used a free trial

### "Pretty decent place"

December 10, 2024

5.0

Going pretty good so far and hope to keep it as so

Pros

It's easy to use and fast as well............

Cons

So far not many things.its a clever app.with good services

Review Source

Response from Trustpilot

December 19, 2024

Hi Jeffrey, Thanks for the kind words! We're glad to hear that you're enjoying your Trustpilot experience so far. Thanks, The Trustpilot Team

DG

Destiny G.  
Owner  
Design  
Used the software for: I used a free trial

### "Great Tool to Determine Trustworthiness of Companies"

December 10, 2024

5.0

Pros

Helps me determine whether a site or company is trustworthy or not.

Cons

Occasionally it has inaccurate information.

Review Source

Response from Trustpilot

December 19, 2024

Hi Destiny, Thanks for sharing this with us! We're so glad to hear that you're enjoying using Trustpilot when finding companies you can trust. Thanks, The Trustpilot Team

BR

Busola R.  
Manager  
Retail  
Used the software for: 6-12 months

### "Honest platform to share your views"

June 17, 2024

5.0

I love that I can express my views and it will be put on the platform what I have said. I do not want anyone to not put up my review simply because it is negative. Rather the company should get the feedback and fix the issue

Pros

I love that trustpilot captures both positive and negative reviews and it can be trusted by anyone.It does not tailor its reviews. Rather, it just says exactly what has been said by the reviewer

Cons

For now, it is good. Please do not compromise trustpilot

Review Source

Response from Trustpilot

June 26, 2024

Hi Busola, Thanks for sharing with us. We're so happy to hear that you're loving using Trustpilot for reviews! Thanks, The Trustpilot Team

FA

Fabruzio A.  
Technician  
Information Technology and Services  
Used the software for: 1-2 years

### "Trust Trustpilot"

May 20, 2024

5.0

I always use Trustpilot as reference point when I'd like to know if I can (of course) trust a service, especially if you are going to pay money for and give your personal details. I am really satisfied, it helped me to avoid risky app and services; at the same time the good ones can have more customers.

Pros

I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are true and many are well described so I will be able to trust or not what I was going to try (e.g. an app which offers discounted food). Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to help you and better understand what's wrong.

Cons

I have nothing to report about. Everything is fine :-)

Review Source

Response from Trustpilot

May 22, 2024

Hi Fabruzio, Thanks for the review! It's great to know that you've put your trust into Trustpilot. We hope you continue to enjoy your Trustpilot experience! Thanks, The Trustpilot Team

kH

kristopher H.  
streamer  
Entertainment  
Used the software for: I used a free trial

### "best software to manage a companies reputation"

May 25, 2024

5.0

Pros

The fact customers can reach out and review your company with honesty and help raise your companies reputation as well as fix any issues that can arise and make it right by the customer.

Cons

that some companies will abuse the if the customer doesnt respond to the review that they will remove it i prefer integrity and not every customer will have time to re check a bad review they posted that week

Review Source

Response from Trustpilot

June 26, 2024

Hi Kristopher, Thanks for sharing with us! We're glad to hear that you're finding Trustpilot to be a valuable service. However, please note that a company cannot simply remove a review. A review can be flagged for investigation if it breaks the rules. Thanks, The Trustpilot Team

SI

Smart I.  
Ast. Manager  
Food & Beverages  
Used the software for: 2+ years

### "Functionality"

April 29, 2024

5.0

Pros

The most intriguing thing about trust pilot is the intetface. Easy to use and very engaging

Cons

There is nothing least to like about trust pilot its a day saver.

Review Source

Response from Trustpilot

May 6, 2024

Hi Smart, Thanks for sharing with us! It's always nice to hear that our community is finding it easy to use the platform. Thanks, The Trustpilot Team

GW

Grace W.  
Office Manager/Director of Events  
Financial Services  
Used the software for: 1-2 years

### "ZERO REVIEWS. Trustpilot = AWFUL experience from start to finish is an understatement! DO NOT USE."

May 22, 2023

1.0

TrustpilotAWFUL experience from start to finish is an understatement! DO NOT USE.1. No onboarding. I was left to figure everything out myself.2. Our account was set up incorrectly under the wrong company as we operate as two entities. It took 1.5 months to get it corrected and the subscription was useless during that time. 3. We were set up with stars instead of written testimonials as we requested. So I was told it’d be more expensive. This should have been told to us up front. Again, useless during that time. 4. We were given a link so that our clients can submit an UNVERIFIED testimonial. Why would we want that? This was not shared until after I cancelled cancel. 5. Since we’re Retirement Planners and our clientele are older or elderly and aren’t tech savvy enough to create an account after clicking said link so we have a ZERO conversion rate so we have gotten NO benefit from Trustpilot. 6. You get ONE notice of renewal that went into my junk and didn’t see.7. I was told that someone marked my account for non-renewal on 1.3.23 and yet that was not the case. They’re trying to say we renewed for an entire year.8. Today is 5.20 and I have reached out SEVERAL times since 3.2 to discuss our account with someone. It took over 1.5 months for our account manager to contact me.9. They don’t keep good records so they don’t have “proof “of they tell their customers.10. They don’t care about customer service or how it has impacted their customer.

Pros

NOTHING. We got ZERO benefit from Trustpilot. Complete waste of money.

Cons

My entire experience was HORRENDOUS from beginning to end. Even after I thought the end was over.

Review Source

Response from Trustpilot

June 2, 2023

Hi, Thanks for taking the time to share your experience with us and we're so sorry to hear that you haven't been enjoying using our platform. We will definitely take your feedback in and pass it along to the relevant teams to look into improving moving forward. Please know that all cancellations must be done within the terms of your contract. Thanks, The Trustpilot Team

GB

Gjenes B.  
Marketing Specialist  
Medical Devices  
Used the software for: 2+ years

### "Simple Platform for Customers & Businesses"

March 5, 2018

4.0

We have been able to collect customer reviews for our services and are working on implementing product reviews which will also we very helpful to our business. I would definitely recommend others to use this platform as it is helpful and easy to use. My only reason for 9/10 would be the feedback I have regarding customers being able to leave reviews without a verified name and/or email address. It makes it really difficult for us to check customer accounts without their name and email address. We try to respond to the review for customers to contact us but they never respond back with more info so we can help. We have also been able to help many customers but there is no option to request an updated star review and customers have mentioned how difficult or unclear it is for them to update the star rating and can only add text to their negative review, yet we still have the negative star rating. We should be able to dispute reviews that have been resolved through TP or outside of Trustpilot at which point TP would verify through the customer.

Pros

I like the ease of use for both our customers and our team. It is fairly easy to navigate as we work to collect reviews. It is easy to filter through reviews and the widget on our website looks great. I haven't taken full advantage of Customer Support but the few times I have, it's always been easy and my questions get answered.

Cons

I do not like that customers can leave a review with an unverified name/account such as "Customer" or a nick name which makes it difficult for us to look into their account and further assist them. SOMETIMES we can click their nickname and their email address will show, but this is not the case for all. Furthermore, we cannot send a private message which makes it difficult to discuss personal account info or if we don't have their real name, we can't reach out publicly AND privately to ask for their account name/info/etc. Lastly, customers we have resolved issues for try to login and update their review but have a difficult time doing so. At most, they just add to the text and say we helped them but can't update the star rating or review entirely. With that, there is no place for us to notify Trustpilot that the review has been resolved. It would be super helpful if we could "dispute" reviews that were already resolved and TP can contact the customer to verify.

Review Source

Response from Trustpilot

May 29, 2019

Hi Gjenes, Thanks for taking the time to leave us a review. We're glad to hear you're finding it easy to navigate through our platform. We do allow consumers to make a username of their choice. However, we have added the Find Reviewer tool that does allow you to find some more information about the consumer. If you have any questions on how to use this, please don't hesitate to contact us. We hope you'll continue powering your business forward with Trustpilot reviews!

DN

Debbie N.  
Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Trust Pilot from a Person who is not techie"

January 31, 2023

4.0

Addresses customer complaints and feedback through a centralized platformImproves customer satisfaction and loyalty through the gathering and addressing of customer feedbackIncreases customer engagement and positive word-of-mouth through positive reviews and ratingsEnhances a business's online reputation and credibility through customer reviews.BenefitsImproves customer satisfaction through the gathering of valuable feedback and insightsIncreases sales and customer engagement through positive reviews and ratingsHelps businesses to build trust and credibility with potential customersProvides a platform for businesses to respond to customer reviews and resolve customer issues.

Pros

Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and increase salesHelps businesses to build trust and credibility with potential customers through positive reviewsOffers both free and paid plans for businesses to use the platform.

Cons

May not provide a representative sample of customer opinions, as users may be more likely to leave reviews after negative experiencesMay be subject to fake or biased reviews, which can negatively impact a business's reputationMay not be suitable for businesses in certain industries, such as healthcare or finance, that require stricter privacy and security measures.

Review Source

Response from Trustpilot

February 1, 2023

Hi Debbie, Thanks for your feedback! We're so glad to hear that you're enjoying using our platform and have found it to offer valuable insights, and in building trust and credibility with potential customers. That's what we're here for after all! Thanks, The Trustpilot Team

VR

Verified Reviewer  
chief executive officer  
Marketing and Advertising  
Used the software for: 2+ years

### "It's an excellent resource for all of you who are"

October 27, 2022

5.0

I've been using Trustpilot for over a year now and have had nothing but amazing experiences with it. I'm able to find unbiased reviews from people like me and get a better idea of what I'm getting into before making my big purchase. The website is very user-friendly and has the most up-to-date information on the products that I'm interested in.

Pros

I have been using Trustpilot for years now and it is an invaluable resource. With so many companies out there, it's hard to know who is honest and worth your time. Trustpilot has always been a solid resource for me to make a decision about a company and the reviews are always genuine. I'm confident that Google and Bing recognize them as well because they put them on the first page of search results

Cons

Trustpilot is a site that I've been using ever since I heard of it. It's really cool to know that you are helping other people make better choices and make sure that the products they buy are worth what they're spending on them. Trustpilot is a great site, and I can't wait to see it grow even more!

Review Source

Response from Trustpilot

October 28, 2022

Hi, Thanks for taking the time to leave us a review. It's great to know that you're enjoying using Trustpilot and find it to be an invaluable resource. Thanks, The Trustpilot Team

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