Trustpilot

Trustpilot


4.5 / 5
428 reviews

Who Uses This Software?

Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel -


Average Ratings

428 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Trustpilot
  • us.business.trustpilot.com
  • Founded 2007
  • Denmark

About Trustpilot

Trustpilot is a customer review management tool that helps online businesses connect and build trust with their customers. Businesses use Trustpilot to improve customer experience, stand out more in search engines, increase conversions and sales on-site, and build a trusted reputation. Features include: powerful review reporting and analytics, Google Seller Ratings, rich snippet stars, review invitations and reminders, onsite review widgets, and more.


Trustpilot Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Approval Process Control
  • Artwork Management
  • Asset Management
  • Change Management
  • Fulfillment Distribution
  • Project Management
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Trustpilot Reviews Recently Reviewed!


It's nice

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the transparency in how clients are able to voice their experience. Clients are able to write a review with the understanding that it is entirely unbiased in how it will be published. The invitation functionality is very useful, particularly in its ability to utilise the unique reference number, to understand which client the review comes from, who assisted them within the company and how the client came to have that [articular experience.

Cons: They often do not consider unique situations which are outside their rules. i.e. people who enquire once and then give one or two stars, because they aren't able to financially commit to the services should not be rating a company's overall service. It is a service they did not use at all.

There should be a way to protect businesses from individuals who unreasonably threaten social media ruin unless they are financially compensated. Particularly when the business has evidence that the individual is not justified in their demand.

Overall: I find the platform easy to use, turn around time to emails is quick, but it's always the same response when you come across challenges, in unique situations.

Response to remove a review if it's on the incorrect company profile is also excellent. Clients, very rarely, rate one star instead of five, a request to change this to five stars, even though the review speaks for itself, is never honoured. Otherwise, it's an excellent resource!

Vendor Response

by Trustpilot on April 12, 2019

Hi there,

Thanks for taking the time to leave us a review! It's great to hear you're enjoying the many features Trustpilot offers to collect customer feedback. We know we're not perfect and will definitely take your suggestions into consideration for future improvements to our site.

We hope you continue powering your business forward with Trustpilot reviews!

Capterra loader

Great features, not so great customer support

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms.

The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved they have had a direct buying or service experience are allowed to review, meaning spam or malicious negative reviews are taken care of quickly. The compliance team at Trustpilot is great for this.

The features that they enable us to embed into our marketing and online material (on the upgraded package) offer a great additional trust element to our brand message that is easy to use and easily customised.

Cons: Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager.

Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.

Overall: The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel.

With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.

Simple Platform for Customers & Businesses

Mar 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use for both our customers and our team. It is fairly easy to navigate as we work to collect reviews. It is easy to filter through reviews and the widget on our website looks great. I haven't taken full advantage of Customer Support but the few times I have, it's always been easy and my questions get answered.

Cons: I do not like that customers can leave a review with an unverified name/account such as "Customer" or a nick name which makes it difficult for us to look into their account and further assist them. SOMETIMES we can click their nickname and their email address will show, but this is not the case for all.

Furthermore, we cannot send a private message which makes it difficult to discuss personal account info or if we don't have their real name, we can't reach out publicly AND privately to ask for their account name/info/etc.

Lastly, customers we have resolved issues for try to login and update their review but have a difficult time doing so. At most, they just add to the text and say we helped them but can't update the star rating or review entirely. With that, there is no place for us to notify Trustpilot that the review has been resolved. It would be super helpful if we could "dispute" reviews that were already resolved and TP can contact the customer to verify.

Overall: We have been able to collect customer reviews for our services and are working on implementing product reviews which will also we very helpful to our business. I would definitely recommend others to use this platform as it is helpful and easy to use. My only reason for 9/10 would be the feedback I have regarding customers being able to leave reviews without a verified name and/or email address. It makes it really difficult for us to check customer accounts without their name and email address. We try to respond to the review for customers to contact us but they never respond back with more info so we can help. We have also been able to help many customers but there is no option to request an updated star review and customers have mentioned how difficult or unclear it is for them to update the star rating and can only add text to their negative review, yet we still have the negative star rating. We should be able to dispute reviews that have been resolved through TP or outside of Trustpilot at which point TP would verify through the customer.

Great software, have used it for years

Jan 24, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The grading system is the toughest one around and as such lends credibility to our business.

Cons: I find the algorthim to move up in your rating too tough. It seems to takes forever. I would add a feature where it calculates of how many 5 star reviews you need to receive in order to move the dial of the Trustscore

Overall: We had an issue with the software last year. I tried reaching out globally to an Trustpilot representative. Very little luck. So I did find the email address of the founder and send an email to him - which let to results within the hour. After this experience I had another incident - had better availability to reach the help desk, however they were not available on the posted hours for the US tech support when calling.

We have been on Trustpilot for several years and obviously like it. I recently spoke to an account representative - all she wanted to do was push the flavor of the month and was not really familiar of who we are. It would be really nice if she would have known a little bit about us before the call.

Overall Trustpilot is a good choice for your business - they do need to figure out the customer service component though, specifically training and how to perhaps address some of the "uniqueness" of being global (not an easy task)

Vendor Response

by Trustpilot on April 12, 2019

Hi there,

Thanks for taking the time to leave us a review! It's great to hear you're enjoying using our platform to collect customer feedback.

It's definitely not our intention to provide poor customer service and we're so sorry to hear that you're experience with our Support Team and your Customer Success Manager hasn't been the best. We've let them know of your feedback so they can improve in the near future.

Capterra loader

Helpful tool

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that TrustPilot is easy to navigate for both the reviewer and myself (the administrator). I like that you can tell whether the review came in through a unique link, basic link, or organically. Responding to and reporting on reviews in the Dashboard is very easy and straightforward.

Cons: There are some things about it that I don't like such as that if a company is rated a 7.0 they have 4 stars, and if someone is rated an 8.9 they also have 4 stars. This doesn't allow people who are quickly searching to really see the difference between the two companies.

Overall: Overall it's been a good experience. It's made review collection and monitoring easier for me. This is one of my main responsibilities at my company and TrustPilot is the easiest of the sites to monitor.

Vendor Response

by Trustpilot on April 18, 2019

Hi Catherine,

Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting and responding to customer feedback with Trustpilot.

We'll definitely pass along your feedback regarding star rating to our Product team to look into more.

Let's upgrade the world with reviews!

Helps give a voice to our customers

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our experience with Trustpilot has been great. I like the auto-invitation feature that we have integrated with our shopping cart. This allows us to consistently reach out to our customers and ask to share their experiences with others. The platform gives us the ability to see what our customers are saying and respond to their praises or concerns.

While there is no way to alter or remove reviews that may not be flattering, as it should be, there are systems in place to flag reviews for their compliance team to investigate for things such as vulgar language, or a product review instead of service review, etc... The compliance team seems to be thorough and responsive.

The "Trustboxes" that you can add to your site and/or emails is really a value add from the platform. This allows you to syndicate the reviews that you are receiving in different channels as well as provide additional SEO benefits in certain circumstances.

Cons: We have not ran into anything with this platform that I would call a con to their system. Sometimes there can be some discrepancy on what is or is not a review that should be removed, but that is just part of it.

Overall: Overall Trustpilot has been great to work with. Initially we were hesitant to utilize a service like this, but we agreed to a short trial and before it even ended we were able to realize the value we would be receiving. The customer service/support team has been great to work with. Implementation was quick and painless and we were up and going in no time.

Vendor Response

by Trustpilot on April 18, 2019

Hi there,

Thanks for taking the time to leave us a review. It's great to hear you're enjoying powering your business forward with customer feedback on Trustpilot.

Let's upgrade the world with reviews!

Gain trust from clients

Jan 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about Trutstpilot is that it offers an unbiased way for your clients to leave their opinions of your service. When you check users reviews of a certain service in that precise certain service's website, that makes me wonder if the review is honest or real or if it has been changed in any way, or even whether the administrators have removed the negative reviews. This does definitely not happen when you use Truspilot, as you cannot modify or control the content of your clients reviews. You can write reply to each of them though and, if you suspect that someone is leaving fake reviews on your profile, you can tell Trustpilot and they will open an investigation about it, so no worries either.

Customer service deserves 5 or more stars, they speak your language (mine's Spanish) and they help you until you get all the informationyou need.

Cons: What I like less is the big difference in options and features between the free membership and the premium one. I wish there was something in the middle for small businesses as well.

Overall: Totally worth it if you want to build confidence among your potential clients.

Vendor Response

by Trustpilot on April 15, 2019

Hi there,

Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback on Trustpilot. That's what we like to hear!

We know what we do comes at a cost and try to offer different options in pricing and plans, but we'll definitely pass along your feedback to the Product team.

Let's upgrade the world with reviews!

Strongly recommended

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: What we got here, is a software that not only useful in our business but also worth a try. The software allows us to monitor the quality of service we give to our clients. Thus making us more valuable not only to them but also to our line of business. Giving us opportunity to give feedback and at the same time review the points which we missed to focus on.

Cons: None as far as I'm using this software. Should try it to believe it.

Overall: Amazing how the creator of this software was able to come up with this useful and very effective software. Would love to introduced it to all my friends.

Vendor Response

by Trustpilot on April 12, 2019

Hi Marimay,

Thanks for taking the time to leave us a review! It's great to hear you're enjoying using Trustpilot to power your business forward.

We hope you'll continue using customer feedback to create ever improving experiences for everyone - and we wouldn't mind the recommendation to your friends too.

Capterra loader

Helpful for taking a new decissions

Jul 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many world-class review platform for any general products, services or company. I know few few of them, for example- SiteJabber, Trustpilot, BBB, Highya etc. But, Trustpilot is one of the best review platform. Because, in Trustpilot I can find lot's of reviews under any businesses or products. That really help me to take decision before buying any products or services from a company. Trustpilot helps by showing Good and Bad reviews in the same place, so it is very easy to compare all the feedbacks and there is less chance to be misguided. Really love this customer review management website very much!

Cons: This is honestly a great platform to express customer's feelings about a business. But, sometimes they can put many fake reviews. Though, Trustpilot has the most powerful review filtering system that's why I can not believe all the reviews 100%. But, Trustpilot can give you a clear concept about a business.

Overall: If you have any good or bad feelings about any company/business then Trustpilot can be your one of the best selection to express your feelings.

I just use this to get exact information and clear concept about a business. I think this website can help you in this specific way.

Easiest to use review platform! Good for customers, good for businesses!

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy for customers to use and it allows them to see their reviews as authentic too since it integrates with our order system.

I like the integrations available and how easy it is to make new assets.

Cons: I wish more people were familiar with Trustpilot to increase the brand recognition and trust. It's a better platform than Yelp but it's not as well known. I hope this changes because this is a good system.

Overall: Great experience. Lots of options to really get your brand out there.

Vendor Response

by Trustpilot on April 12, 2019

Hi David,

Thanks for the review! It's great to hear that Trustpilot reviews are helping your business, customers, and potential new customers. That's what we're here for - to create ever improving experiences for everyone.

We know we're not perfect and still have lots of growing to do, but that should come shortly so stay tuned. Let's upgrade the world with Trustpilot reviews!

Easy to use, timely alerts, intuitive interface.

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TrustPilot is a necessary resource for all businesses especially e-commerce ones to act as a central hub for customers to express their thoughts and opinions about their product or service. What's great about TrustPilot is that it's extremely easy to use. Its' user interface makes navigating a business's reviews as easy as sliced bread. I like that it provides me with all of the information I need to properly track down a customer so that I can then follow up with them to address their needs.

Cons: One feature I like least regarding TrustPilot's software is the Analytics portion of the application. I think that it could be more robust specifically with its' design and overall feel.

Overall: Ability to connect with our customers from a supposed third party review source.

Thanks to TrustPilot, we have great insights into user pain points

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to get and manage high quality, verified reviews. TrustPilot follows up with our verified users and encourages them to write high quality reviews. Our team really appreciates the not-so-positive or even negative reviews because it points out our blind spots and helps us understand what users truly like or don't like about Inspirock. While we have other ways of getting and measuring user satisfaction, the data and insights TrustPilot reviews provide are unmatched.

Cons: Nothing specific comes to mind. Keep up the good work!

Overall: We started with TrustPilot to augment our ad campaigns with rating data, but we soon realized that the more important benefit was the ability to get high quality feedback from verified users. We are very happy with the service.

Vendor Response

by Trustpilot on April 16, 2019

Hi Prakash,

Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback to power your business forward.

We hope you'll continue to upgrade the world with Trustpilot reviews!

Capterra loader

Trustpilot has been GREAT!!!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the ease of the software and the responsiveness of the customer care team. I also like the fact they keep the reviews honest. If we get a bad review from time to time, as much as I want to have it taken down, they won't. I appreciate this type of integrity.

Cons: I don't think the set up or training of how to the use the system was up to par. Onboarding was somewhat difficult. That being said, once you do understand it and get used to it, it is a snap.

Overall: I think having a credible resource for my clients and potential clients has been very important to our business. Overall, this is a great service and I would recommend it to other business owners.

Vendor Response

by Trustpilot on April 16, 2019

Hi Peter,

Thanks for the feedback! It's so great to hear you're enjoying our easy to use platform and helpful support team.

We'll definitely pass along your feedback regarding a difficult on-boarding process over to our team to improve upon. Please don't hesitate to contact us with any questions in the meantime!

Let's upgrade the world with reviews!

Increased Customer Feedback, Brand Reputation (SEO/PPC Star Ratings & Review Widgets) w/ TrustPilot

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Verified reviews have helped us collect customer ONLY feedback. The TrustPilot review system from start to finish is simple from the back-end software to the front-end customers. After implementing TrustPilot and finding a method of messaging our customers, my client has seen a HUGE increase in feedback with ease. The things I like most include:

- Star ratings that appear for SEO webpages and PPC ads

- Intuitive software that allows for easy tracking of customer feedback & company responses

- Ability to add TrustPilot review/star ratings to email signatures and webpages

- All widgets are mobile-friendly (email and webpages)

And so much more! It's definitely a program that any eCommerce or B2C company should consider adding to their internet marketing strategy.

Cons: TrustPilot is not cheap! There was an initial set-up time that required time by my client to figure out the personnel and strategy to collect the reviews but once that was done, it was go-time!

The one thing I recommend to TrustPilot is to advise clients of all the functionalities and align simple goals so that smaller/medium size companies can plan accordingly, especially if the company does not have a clear sense in TrustPilot's SEO and PPC benefits.

Capterra loader

Easy to generate reviews from customers, great back end platform, excellent customer service

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The process in which Trust Pilot solicits reviews is excellent. We receive at least 5 reviews per day. The back end dash board is SO easy to use and navigate. Their customer service is amazing... She helped me create a login for myself and showed me around the back end over the phone. A few months later, she called to tell me about some of the functions that we weren't taking advantage of, which we implemented immediately. They also have a number of apps that help with integration for people who are less tech savvy.

Cons: The price is a bit steep, but it has been worth the money for us because it shows our customers that we are collecting reviews from a third party source.

Overall: Tons of customer reviews daily!

Easy to Use

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to use as well as the easy of receiving information. I feel as though it's easy to get a quick review via email and responds accordingly online.

Cons: I don't have anything in particular I do not like about Trustpilot. Overall, very easy to use and feel "in the know" about the customer experience.

Overall: My team truly enjoys using Trustpilot. I have recently heard the name used more often and I'm excited for their progress. I feel as though the technology that comes with working with Trustpilot makes it a win-win for the organization and Trustpilot.

Vendor Response

by Trustpilot on April 15, 2019

Hi there,

Thanks for taking the time to leave us a review. It's so nice to hear you're finding Trustpilot to be easy to use!

Please don't hesitate to contact us in the future with any questions or concerns.

Let's upgrade the world with reviews!

Capterra loader

A Robust Product and Exceptional Staff that Go Above and Beyond to Guarantee Success

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has the most robust and versatile integration i've seen compared to any other in the same space, as well as various reporting tools and other key features in their platform. Just as important, they are a Google Approved Ratings Partner, which means that Trustpilot reviews are leveraged by Google and will show on various Ads and Organic search results to help further boost CTR and improve ROI. In my experience, their sales, support, compliance and engineering teams have been more than accommodating in not only addressing our needs, but also working side-by-side with us to help successfully integrate new and unique uses of their product to fit our business.

Cons: I would like to see more capabilities and enhancements surrounding review types associated with Services, as they have done with their Product reviews.

Capterra loader

Solid platform with growing credibility

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are happy with:

1. The types of reviews that Trustpilot is producing

2. The ease of using almost all features

3. The ability to verify clients

Cons: I wish there were an easier way to specify certain variables using the Automatic Feedback Service invitations (for instance, using specific tags in the body of the email). Trustpilot requires a specific snippet of code if I want to specify certain variables. Our current CRM is stripping out the additional snippet of code, making it difficult to implement.

Overall: We are receiving far more client feedback than ever before. We can leverage this feedback to instill confidence in new clients and address problems that may not have been otherwise brought to our attention.

Vendor Response

by Trustpilot on April 22, 2019

Hi Matthew,

Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback on Trustpilot.

We apologize for any difficulty when specifying certain variables with our AFS tool - we definitely want to make this as easy as possible. We'll let our team know of your feedback so they can look into improving in the near future.

Please don't hesitate to contact us with any questions!

Trustpilot Review

Oct 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the software is how user friendly it is and provides useful information to us as a business so that we as a company can address customer service reviews good or bad. Reporting is a useful tool as well. It lets us as management know of the trends and what could be approved upon company wide.

Cons: Honestly I can't think of anything that I don't like about the software.

Overall: The benefits of Trustpilot is it gives the customer's a voice on the experience they had with our company.

Vendor Response

by Trustpilot on April 16, 2019

Hi Lisa,

Thanks for the review! It's so great to hear you're enjoying our user friendly dashboard.

Please don't hesitate to contact us in the future with any questions or concerns!

Let's upgrade the world with reviews!

I <heart> Trustpilot!

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really appreciate the platform's intuitive user experience. It's simple to navigate, and the support from our Customer Support Manager is outstanding.

Cons: I honestly don't have anything negative to say about this software application.

Overall: Trustpilot is extremely simple to use - from managing customer reviews to analyzing the data. The support I receive from my Trustpilot Account Manager is always exemplary. My questions are answered quickly, and she keeps me up-to-date on the latest Trustpilot enhancements and review sharing innovations.

Vendor Response

by Trustpilot on April 16, 2019

Hi Julie,

Thanks for the feedback! It's nice to hear you're enjoying a seamless experience with our platform.

We hope you'll continue enjoying collecting customer feedback and powering your business forward with Trustpilot reviews!

Trustpilot Review

Jan 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been using Trustpilot for the past year or so and it has been incredibly easy to provide our customers with a link for a review. The interface is simple and customers can be done with it quickly which is always a plus

Cons: Reviews can be left by non-verified customers which we cannot trace if the customer has used a nickname or fake details.

Vendor Response

by Trustpilot on April 15, 2019

Hi Anna,

Thanks for the feedback! It's so great to hear you're finding it easy to invite customers to leave a review on Trustpilot.

We definitely want you to be able to know who's leaving you a review on Trustpilot, so we've added the Find Reviewer feature which lets businesses contact reviewers to ask for further or more specific information about who they are or their experiences. If you have any questions on how to use this, please don't hesitate to contact the team at support@trustpilot.com.

We hope you'll continue to enjoy upgrading the world with Trustpilot reviews!

Great when everything is on auto-pilot

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: TrustPilot was extremely easy to open service with. They assisted us in implementing their platform, coached us on managing reviews, and delivered on their promises in terms of public platform reviews to earn google stars etc.

Cons: Unfortunately after setup their support has been less helpful. They remain relatively unavailable except via email contact and dont appear to engage with what we ACTUALLy do as a brand and how that affects review collection and content. We value an impartial place for reviews and love engaging with customers through the review dashboard but have found TrustPilot's sales, compliance, and support teams to be genuinely unhelpful when it comes to servicing our team beyond any scripted context.

Overall: Ease of use on dashboard and excellence in collecting and soliciting reviews in a customizable scripted fashion.

Great review service, could use some additional features

Oct 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Trustpilot is easy to use from a marketing perspective and a customer service perspective. Our marketing team uses Trustpilot's prebuilt "Trustbox" widgets on our for SEO and reputation building with our users. We use the Trustboxes on our website and in our Welcome Series emails. Our customer service team uses Trustpilot to respond to feedback and assist customers who choose to post there.

Trustpilot is very easy to use, offers detailed documentation, a responsive support staff, and helpful reporting.

Cons: Our main complaint about Trustpilot is the lack of automated pre-tagging for service review invitation batches sent through their interface. This is problematic since our customer support then needs to manually tag hundreds of reviews by language.

Their only pre-tagging options are for setting up automated emails which do not currently fit our business model or our developer time to implement this in or system. For other businesses setting up automated emails our main drawback won't be a problem.

Overall: Overall it has been a positive experience so far except for no pre-tagging options for service review invitations sent through their interface.

Vendor Response

by Trustpilot on April 18, 2019

Hi Sarah,

Thanks for the review! It's so great to hear you're enjoying using our widgets to increase SEO and build your reputation. That's what we're here for - to create better experiences for everyone.

We're so sorry for any trouble you've had with our tagging feature and will definitely pass along your feedback to our Product team so they can look into further.

We hope you'll continue to power your business forward with Trustpilot reviews!

Capterra loader

Amazing Customer Service

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like this software because its easy to use. I can go in and edit the message being sent, the frequency in which it is sent and respond to those who leave a review. They are also constantly adding new features to make it easier to use and have a broader purpose.

Cons: Currently, our retail site does not do a large quantity of orders, therefore, the price for the software is a bit much for what we do.

Overall: Our customer service rep always does her best to help us when we have an issue and checks in to make sure things are running smoothly! I never feel like they have forgotten about us!

Vendor Response

by Trustpilot on April 18, 2019

Hi Marlee,

Thanks for the review! It's great to hear you're enjoying inviting customers to leave reviews on Trustpilot.

We try to accommodate all businesses with different priced plans, but we'll be sure to pass along your feedback to the team.

Let's upgrade the world with reviews!

Trustpilot has helped our companies elevate our overall customer experience and customer service.

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly which was very important for overall implementation at our companies. Trustpilot is always updating their platform to benefit the company and reviewer. And finally, for its strong SEO and online reputation management boost. We are very pleased and look forward to another successful year with Trustpilot.

Overall: Improved internal processes for customer service and communicating with clients. Elevated our customer experience giving our client's a platform to be heard. We saw a boost in SEO with the use of the TrustBoxes and it has also been a huge help to our overall online reputation management with organic search stars on Google etc. There were some features that we were having issues with that best fit us as a company but would not translate to others. However, Trustpilot listened and even scheduled a conference call with their head developer. Very exciting stuff.

Trustpilot drives business

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to install on website; uses invoices data to proactively request reviews

Cons: Would like to be able to control the messaging on email review request a little easier

Overall: Trustpilot reviews have really helped us grow our business. Positive (and negative) reviews have given potential customers a high level of confidence to come to our shop. We've literally had people drive over 30 miles because of these reviews.

Vendor Response

by Trustpilot on April 22, 2019

Hi Don,

Thanks for the feedback! We love hearing that Trustpilot reviews are helping drive business for your company.

We'll be sure to pass along your feedback regarding review invites over to our Product team. We hope you'll continue to power your business forward with Trustpilot reviews!

A great tool for collecting reviews

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and capture customer reviews on a regular basis.

Cons: They are now offering attribute reviews and most don't apply to us. More options would be helpful.

Overall: Trustpilot has offered us a great way to request, capture and publish reviews. This has allowed us to demonstrate to customers and prospects our level of service, as well as share reviews of our catering partners.

Vendor Response

by Trustpilot on April 16, 2019

Hi there,

Thanks for the review! We're so happy to hear you think Trustpilot's a great tool for collecting reviews.

We'll be sure to pass along your feedback regarding new features that don't apply to you to our team to improve upon.

We hope you'll continue powering your business forward with Trustpilot reviews!

TrustPilot is really trustworthy

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have our store listed on TrustPilot and I must say the platform is really good and do justice with their name with quality reviews. They have a strong mechanism to identify false reviews and remove those from the list. The interface of the website is really good and with their subscription plan merchants can send automatic review request emails once an order gets complete. So no need to send manual email each time. Also in google search result if somebody types our store name our trustpilot review page comes in first page with star ratings and it help us making trustworthy as well.

Cons: Only one thing that is the cost of the paid version. Its a bit on higher side.

Vendor Response

by Trustpilot on April 15, 2019

Hi Samim,

Thanks for the feedback! It's great to hear you're enjoying using our platform to collect customer feedback and power your business forward.

We know what we do comes at a cost, but will let our team know of your comments.

Let's upgrade the world with reviews!

Solid review platform

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy to use for the business and the consumer. Great support always provided.

Cons: Nothing. Haven't experienced something that I didn't like.

Overall: I have been working with Trustpilot for over 5 years and have recommended the software to many colleagues. It is very easy to use and I have always been able to reach support for any issues. The price isn't cheap but the benefits we see outweigh the cost. I will continue to use this software and continue to recommend it.

Vendor Response

by Trustpilot on April 23, 2019

Hi Jessica,

Thanks for the feedback! We're so happy to hear you're finding our platform to be easy to use.

We hope you'll continue enjoying powering your business forward with Trustpilot reviews!

TrustPilot has been a great tool to collect reviews from our cusotmers

Mar 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like that you can send out personalized links to individuals. The dashboard is fantastic because you can analyze your star rating, trustscore, and number of reviews over any timeline you want. I also love the image generator. We haven't fully utilized it yet but I intend to for our social media.

Cons: We would like there to be 1/2 stars on TrustPilot. One business could have a 7.5 trustscore and be at 4 stars and another could have a 8.9 trust score and be at 4 stars. This does not reflect well when a consumer is quickly reviewing different options.

Legitimate

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Trustpilot is just as much a platform for merchants as it is a resource for customers, which is pretty great considering other review platforms don't have this relationship with the people leaving and reading the reviews. In our industry trust is hard to come by, so the transparency is super for all parties.

Cons: Some customers don't even realize that they're setting up a review for Trustpilot, which can be troublesome or confusing to them later on (but not often).

It's a bit complicated to get a user error sorted out; for instance, if a user gives a 1/5 rating yet leaves a glowing review, it's painful to explain how the user can change the review.

Overall: Improved trust and transparency between buyer & seller

If you have great customer service, Trustpilot makes transparency as good as gold.

Mar 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrations that coincide with our digital marketing strategy, customer support, new features and updates. Trustpilot's recognition and authority in the third party review market makes your good reviews multiply into new customers and higher conversion rates.

Cons: If we get an angry customer that is completely misunderstanding the situation and will not sympathize with our resolution process, we cannot remove them from the queue since they've purchased with us.

We will take the 1 star even if we've done everything to reach out to the customer before the incident without any way to protect our real star average. If we could submit to TP, proof from our end that it was handled properly to remove the invitation that would be great.

Overall: Increased brand trust, recognition and motivation for excellent, transparent customer service. SEO boostings and increased conversion rates due to the implementations of snippets and code on checkout pages.

Helpful & Organized

Nov 28, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Trustpilot is helpful with organizing reviews. I like that you can look at reviews based on their star ratings. It is especially helpful when responding to the posts. We've gotten great tips from our account team that have offered great direction as well, regarding responding. I.e. when to respond, how to respond, and how to try to get updated ratings once service issues are solved.



Throughout the email automation process, we've worked with Trustpilot frequently to accomplish our customer feedback goals. Whenever we've had issues, they've helped us problem solve and find solutions that helped us move forward successfully. While nothing is perfect, I appreciate the team's accessibility to work with us to fix issues, and not just brush us off as so many companies try to do.

Cons: Sometimes the UX design doesn't allow admin users like myself to see the same thing that customers/feedback users see. This can be complicated and confusing when determining customer experience and best practice. Their reasoning is so that admin cannot flood their site with fake, positive reviews while logged in. I think there should be some other way around this for a tech/ design company.

Capterra loader

Simple to use and reliable

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love the ease of sending invitations to select existing customers. This helps us to provide verified reviews to new/ potential customers. Additionally, if spam reviews appear, they are easy to flag.

Cons: Can't think of any issues with the platform.

Overall: Trustpilot also helped with reputation managment and Search engine prescence.

Vendor Response

by Trustpilot on April 16, 2019

Hi Danielle,

Thanks for the feedback! It's great to hear you're loving collecting customer feedback with Trustpilot reviews.

Please don't hesitate to contact us with any future questions or concerns. We hope you'll continue powering your business forward with Trustpilot reviews!

Capterra loader

Helps me get all my reviews together to help drive sales

Oct 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like about this software most is that it is so easy to navigate. Everything you need is just a button push away I can collect the reviews have been written and use those to help drive up my sales. I didn't grow up learning different softwares to use when running a business and this one made easy. They have enough traffic that you're bound to find a lot people you are viewing the reviews that you're going to see a difference in amount of people specifically stopping to read yours

Cons: What I like least about the software is I feel like sometimes the reviews that I'm looking at all pretty much say the same thing and that can be great in the hall but I want to hear a broader range of opinions so I wonder if once this reaches a certain number of people does the account start to get stale? I hit a lot of peaks in my sails but then I've had some huge valleys where seems like nothing is going on.

Overall: My overall experience has shown me that you really do have to pay attention to what the customer says. Without them and their input you don't know if you're getting the right products in, if you are selling them the right way or how your customer service is. With trustpilot you actually get to hear what the people have to say and base the decisions for your business by learning what real people in real time are saying.

Vendor Response

by Trustpilot on April 15, 2019

Hi Kristen,

Thanks for the feedback! It's so great to hear you're enjoying easily collecting customer feedback on Trustpilot.

We know we're not perfect and will definitely pass your suggestions regarding similar reviews over to our Development team to look into improving the review form.

We hope you'll continue enjoying powering your business forward with Trustpilot reviews!

Huge Price Spikes

Sep 11, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It's pretty straightforward to use. There have been times when I needed to run a report but the site had crashed or wouldn't load reviews but for the most part it's been very smooth for what we do with it.

Cons: Last year we had a 12% increase in price. This year we had a 15% increase. We were informed this is so that we have access to additional features, but none of those features are usable with our current website setup so we're being charged to have access for something we don't want and can't use. We're re-evaluating whether to renew next year.

Overall: Other than the price spikes, it's been fine.

Vendor Response

by Trustpilot on April 23, 2019

Hi there,

Thanks for the review! It's great to hear you're enjoying a seamless Trustpilot experience.

So sorry to hear about any site crashes or slow load time on our platform - we'll be sure to pass along that feedback to our Development team to look into improving.

We know what we do comes at a cost, but will also relay your feedback regarding price over to the team.

Capterra loader

Trust Pilot has helped us immensely

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that I receive emails when our customers post reviews. It allows us to stay on top of our customers needs. We have found that by being responsive, our satisfaction rates increase. Our business is time sensitive, and without the ability to respond timely, we can lose customers. Trust Pilot has been there when we needed them.

Cons: It should have the ability to run custom reports on what customers are saying by pulling key words. Other than that, the functionality is great overall.

Overall: Fast response to our customers needs.

I like Trustpilot!!!

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Invitation is much convenient for us. And it is also easy to find reviewer's information so that we can confirm the review and have a chance to make things right. All staff of this company is very nice and helpful.

Cons: Maybe the function for organic reviewers who can leave a review should be improved. We also need to find their information to confirm the review. Even we set up the email or other information needed, they can still leave a review without any information and ignore our message from " Find reviewers".

Overall: Anyway, we really appreciate Trustpilot and their team. It helps our company to get more feedback from our customers and improve ourselves continuously.

Vendor Response

by Trustpilot on April 16, 2019

Hi Nancy,

Thanks for the review! It's nice to hear you're enjoying collecting and managing your feedback on Trustpilot.

We know we're not perfect and will definitely pass along your feedback regarding organic reviews & find reviewer over to our development team.

Let's upgrade the world with reviews!

Capterra loader

TrustPilot has given us a great system to formalize our review gathering process.

Feb 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The absolute best feature is the ability to have customers write a review without going thru a painful sign-up process. It is very easy to use with lots of tools and useful add-ons. They also seem to be updating it regularly which is nice.

Cons: Unfortunately, we have found that many users see our Google or Facebook reviews before they ever get to our TrustPilot page. Would be nice if our TP reviews could transfer over to other review communities, but understand that would be very difficult to make happen.

Great for Online Businesses

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They have good SEO integration and well designed, modern looking plugins for your website. There customer support is fantastic and they always inform you and will walk you through any updates.

Cons: The name isn't as well known as other localized reviewing tools.

Overall: Wonderful. CSR always promptly answers any question and takes the time to explain new features via phone.

Vendor Response

by Trustpilot on April 12, 2019

Hi Samantha,

Thanks for the feedback! It's great to hear you're loving the benefits of having Trustpilot reviews. Please don't hesitate to contact us in the future with any questions or concerns!

Build Confidence With The Customers You Don't Have Yet

Feb 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best thing about it is the feedback you get that you normally would not with a product review or the typical call in to your support team. We learn about all sorts of issues, from policy to web design, that we act on to stop those reviews from coming in and improve our chances for a more positive experience.

Cons: UI is a little clunky and really intuitive at times. As a developer, I can usually find what I need pretty easily, but a few components are tucked into odd areas IMO.

Overall: Customer voice.

Professional and Easy To Use

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We really appreciate the automation and design of emails sent.

Cons: Our least favorite part of this is the cost.

Overall: Trustpilot is a great place to showcase all of our customer reviews, good or bad. It is an great way for potential customers to get a honest idea about what our current customers think about their experience with us.

Vendor Response

by Trustpilot on April 22, 2019

Hi Mariah,

Thanks for the feedback. It's great to hear you're enjoying showcasing your customer reviews on Trustpilot.

We know what we do comes at a cost, but will pass along your feedback regarding prices over to our Product team.

Let's upgrade the world with reviews!

After needing to change our domain, TrustPilot helped gather reviews to regain our credibility

Jun 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Setting up the initial send of invitations for reviews and adding the review TrustBox to our website were quite easy. We started receiving reviews almost instantly and continue to bring in positive reviews for our customers.

Cons: The Magento integration was not as simple as we would have liked. It took some time working with support to get it fully integrated with our Magento version 1.8x. At one point we noticed we were not receiving reviews and found out the Magento integration simply stopped working. We had to work through re-setting it up again, which did work, but only realized after checking into why we hadn't received a review in a while.

Easy to use website but

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very straightforward, easy to understand. I can easily filter per star and it posts my public responses right away.

Cons: No private response and there's no search button to find a certain review. There are some reviews that are coming from Europe areas which we DO NOT cater, however, when I flag it, most of the time their Trustpilot's customer support puts it back to the queue. So what are we going to do with those reviews then?

Overall: Can easily manage reviews and makes us know what the customer thinks about the company.

Capterra loader

The standard

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Trustpilot is easy to use and integrates flawlessly with our websites. It's been a valuable visual tool for landing page testing-helping potential clients understand our value.

Cons: Nothing noteworthy. We have never had issues with implementation or review management.

Vendor Response

by Trustpilot on April 18, 2019

Hi Sean,

Thanks for the feedback! It's great to hear you've been able to easily integrate Trustpilot reviews on your landing pages to help build customer confidence.

Please don't hesitate to contact us if you ever have any questions. Let's upgrade the world with reviews!

Capterra loader

Easy to use, great benefit to our searchabilty/user confidence

Feb 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the easy user interface for both our team and the end-user. The automated email for site review helps us maintain a good relationship of contact with the customer as well as address any issues they might have had.

Cons: the cost of this software is a bit high, in my opinion. Similar services offer the same features for 20-30% less than TrustPilot. I think that a bit more customization on the emails going out would be nice - allowing for some history of the items purchased, etc.

Great tool for capturing reviews!

Jan 24, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Trustpilot provides an easy to implement option for collecting and displaying reviews on our website.

Cons: We have not had any problems in implementation or us.

Overall: Trustpilot has allowed us to show customer reviews in real time on our site, and give us an easy way to further communicate with those who review our product.

Vendor Response

by Trustpilot on April 12, 2019

Hi Staci,

Thanks for the review! It's nice to hear you're finding Trustpilot to be a great tool for collecting reviews.

We hope you continue enjoying creating ever improving experiences for everyone with reviews. Let's upgrade the world!

Truly Transparent Service

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: transparent conflict resolution platform, empowers consumers, clean UI, prompt support when requested, thorough compliance team, great "Find Reviewer" tool to identify organic reviewers

Cons: wish it showed review response rate statistics somewhere - seems like companies that don't respond at all aren't viewed any differently companies who are very engaged with their consumers/reviewers

Overall: increased consumer engagement, resolving consumer concerns prior to escalations, increased transparency

Capterra loader

Easy To Use Software

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is user friendly. They make it easy to access and reply to reviews.

Cons: They changed the rules about reviews left without communication which caused some confusion for a bit.

Vendor Response

by Trustpilot on April 18, 2019

Hi Patrick,

Thanks for the feedback. It's nice to hear you're enjoying a user friendly experience on Trustpilot.

We apologize for any confusion regarding review guidelines and have let our team know of your comments so we can improve on this in the future.

We hope you'll continue powering your business forward with Trustpilot reviews!

Capterra loader

Shows our customers that we care about quality and give great value.

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Trustpilot works with our systems. We have a Magento 2.0 website and plugins to that system work great. I love that it is easy for our customers to review us and we have the opportunity to respond to their request and ask them for higher ratings. The system notifies us of new posts and we have a team that responds quickly to the customer to delight them and their needs. Great way to see if we are caring for our customers by offering a chance for them to rate us and respond to our service.

Cons: The Trustpilot software makes it difficult to hide any obvious sabotaging reviewers. These are reviewers that are being paid by competition to leave bad experiences. Even by our contacting these reviewers and giving them what they want they will not update their reviews.

Overall: The greatest benefit we get from Trustpilot is that our customers know that we are a five-star company that cares about quality and value. It shows that we stand behind our products and separates us from our competition.