Trustpilot

Trustpilot

4.5 / 5 229 reviews

Who Uses This Software?

Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel -


Average Ratings

229 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Trustpilot
  • us.business.trustpilot.com
  • Founded 2007
  • Denmark

About Trustpilot

Trustpilot is a customer review management tool that helps online businesses connect and build trust with their customers. Businesses use Trustpilot to improve customer experience, stand out more in search engines, increase conversions and sales on-site, and build a trusted reputation. Features include: powerful review reporting and analytics, Google Seller Ratings, rich snippet stars, review invitations and reminders, onsite review widgets, and more.


Trustpilot Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Trustpilot Reviews Recently Reviewed!


Allows us to assess customer satisfaction as this is so important to us. Allows us to respond.

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Shows our company cares and takes customer satisfaction seriously. Enables us to build trusting relationships with our customers. Gives our company a chance to be transparent and build a brand voice. Allows us to quickly resolve issues for unhappy customers to win them back and encourage happy customers to return. Builds our reputation, increases conversions, improves our service. We proactively collect reviews as it helps ensure that our reputation is reflected accurately and responding to reviews helps us keep customers and reduce future cart abandonment.

Cons: Nobody like a bad review but everyone's expectations differ and these are set before cart. It is such a useful tool to monitor your brand and react to both good and bad reviews . Builds reputation

A reliable service to collect strong real reviews from verified customers

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The excellent thing about Trustpilot is that all the reviews come from real, verified customers: their security system is super strong and they immediately detect and flag fake reviews. That's an excellent point. Also, there is a nice feature allowing you to invite your customers to leave a review on Trustpilot once the order is completed. Finally, the moderation platform is pretty user-friendly.

Cons: Honestly, compared to other services like Verified Reviews or Google Trusted Store, I must say that Trustpilot seems really more serious and transparent, so I do not find major drawbacks. May they could add features allowing businesses to share excellent reviews more easily on their website, as marketing content.

Ideal service for companies looking to boost their online reputation. It definitely helped.

Jun 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that whenever we do business with a customer, Trustpilot automatically sends our customer an email asking them to review the experience. It is a natural way of getting more reviews that works.

Cons: In a way, Trustpilot has done for our business what even some marketing agencies couldn't do. For the price it's definitely worth it. The customer service is good and they will give you a demo if you're having trouble understanding.

Overall: Very ideal service for companies looking to boost their online reputation.

Good to check reviews

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I like having a place to go to check reviews of websites and businesses, I usually use it to check whether a company is legitimate

Cons: It can be lacking in the information it provides with the reviews, and I don't know who is posting the reviews

Capterra-loader

Turning Happy Customers into Brand Avocates

May 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about Trustpilot is the ease of which a company can accumulate reviews, show other potential customers your overall ratings, and display those reviews all in one convenient place. The website widget is also a nice add on piece for businesses that don't want to have to constantly update their webpages with testimonials. The widget rotates reviews and displays current content, which helps keep the website from ever looking stale.

Cons: Compared to some other review software out there, there are only two things I don't like about the software. First, the displayed reviews on the website are one format. Other software I've worked with has a variety of layouts and can be modified to match the website's theme and layout. Secondly, having all of the reviews in one place is great (Trustpilot's website), however in an organic search, Google and Facebook reviews will help a business gain exposure and higher ranking (again, organically). That may change as Google's algorithms are constantly updated, but that could be a potential drawback (especially for people who don't know about or regularly use Trustpilot for reviews).

Overall: I was able to gain reviews more easily from happy customers and keep them out in front of potential customers.

Extraordinary Product

May 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of access and very easy to use. Buttery smooth UI, clutter-free. The widgets are a nice touch to the system.

Cons: Cost is sometimes expensive, however using it wisely will ensure payback in no time. Review Invites takes time.

Overall: Reviews are easily managed and reflection of customer needs is honestly expressed.

Great way to search products through reviews

May 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: It is a great way to look for softwares and compare and look through their reviews from users with experience.

Cons: Some softwares don't have many reviews and other softwares aren't listed so I have to still google search sometimes.

a good way to build reviews

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use and is know to most customers, easy to set up and get the reviews helps build social proof

Cons: not sure people believe in these reviews as much as google reviews, but apart from that no problems at all

Positive experience, great support.

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The Trustpilot platform is very simple and straightforward, allowing businesses to invite customers to review products and services. As a customer, the review process is user-friendly and quick. You can even send a thank you note!

Cons: I have just started using this software and therefore cannot find any flaws yet. I have no negative feedback at this time.

Great addition to a website to demonstrate company reputation

May 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Interface is easy and integreation into business email can provide a good increase in the completion of reviews by customers.

Cons: Costings can be quite high especially for small businesses with a small web presence. It can take a while to build up enough reviews to get it displaying on Google results.

Facilitates the promotion of companies and companies

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It allows us to present our point of view about a good or bad product and to help guide people to what they consume in a very practical way.

Cons: The methodology that has the software for the evaluation of companies is not the most appropriate, which makes customers buy companies that are currently more evaluated

Capterra-loader

Easiest way to check for credibility of anything online

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: You can trust the reviews and they actually reflect the true nature of whatever you are researching online.

Cons: The user interface needs some serious improvement and this sometimes makes it difficult to navigate the site.

great way to build trust online!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This was a great tool that we launched this year,
It created a platform for our customers to leave feedback, and that helped us to see what our customers had to say, which lead to more improvements.
Also great if you are trying to expand into different markets, ie e commerce.
new customers can read reviews like say on amazon before purchasing which seems to give people. more peace of mind.

Cons: I dont really have any complaints about this as of yet.
Some customers did not like the authorization process to leave a comments.

A very good platform to show your existence.

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It provides options to enlist your business and come out to introduce yourself to the world. A fair analysis as you can't edit your ratings.

Cons: Well the things are very clear upon signing in but the only problem is that once you'll inquire about the marketing, you have to say a clear NO several times to get rid of their calls.

Good, but pricey

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Trustpilot is next to Ekomi the tool when it comes to collecting reviews. It's got the most trusted user base, most integrations and therefore was good for me when I implemented it at a large startup. The API is also stellar and for managing reputation it's a solid vendor to use.

Cons: The pricing for a software, that collects reviews is just too high for us, especially since we are a startup. If you generate a ton of reviews and need a larger package of Trustpilot it'll cost you a good amount of money in the long run and there are cheaper (but worse) alternative. I also didn't like Trustpilot pushing their snippet to us all the time through their account managers.

Overall: Stellar reputation product

Capterra-loader

Nice review service to get real people reviews on a product or service

May 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Genuineness of this review website. There are many review websites about products and services in the internet but only a few are worth without any fake reviews. I was looking for an IT related company in Florida and I found some good reviews on them in TrustPilot.

Cons: They should bring more parameters in the reviews they take from the real users like ratings on specific features. Also it will be good if they also add photos and details of the different company (Service providers) on their review pages.

Overall: Nice and real reviews of different products and services.

Far too many fake reviews about

May 07, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: It's very easy to write and publish a review, and the user interface is good. I like the ability to rank companies by review score, by sector/area, which makes it easy to suggest the best company for a product you're after.

Cons: It's quite clear to see that a lot of the reviews on the site (mainly for companies trying to cover up their bad reviews) are written by the associated company. So many have almost identical wording, and when you look at the person who's written the review they've only ever written one. They could do with cracking down on that more.

Capterra-loader

Honest, Fair and Easy to Integrate Review Platform - Get Google Stars

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Trust-pilot is a well recognised consumer brand, particularly within Europe and the US.

They offer both a free and paid option, the paid option offers integration that is well documented and easy to perform.

Getting hold of Trustpilot and talking with them is fairly straight forward, they offer integration with Google to get stars in your search engine results (Organic, Shopping, Adwords and Search Partners.)

Cons: It's not the cheapest platform, it works very similar to Feefo but you have far less discretion over whom you can send review requests too. You have less power in controlling the reviews impacting your brand.

Great software

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The Truspilot is a great software which is easy to and you will be up to speed in no time. The layout is good.

Cons: There is not really any cons to report about the Truspilot. Go and enjoy this great plaform, you will like it.

An excellent program

May 04, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This is an incredibly easy product to use, the function for sorting and searching for reviews left for my company is flawless. Being able to reply to comments left is also very handy to help handle any questions/problems raised.

Cons: There is no real management for negative reviews that have been left but are completely false. Bearing in mind this can have a negative impact on a business, better management of this would be much more welcome.

Gain customers with customer reviews

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Trust Pilot is a great way to gain feedback from customers about their shopping experience and purchase.

Cons: That a user can leave a review without an name and is unidentifiable if leaving a negative review. The price is a little high.

Capterra-loader

Trustpilot helps our company

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Trustpilot helps our company get the reviews we need to create a better user experience! We need Trustpilot!

Cons: The platform can be slow. Sometimes i will have to completely restart my session so that i can switch to a different area of the platform.

Overpriced rubbish

May 04, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Cons: Trustpilot adds nothing of value. There are a million better, cheaper alternatives. Trustpilot does hides its pricing, and you have to pay tonnes to get anything of any value

Capterra-loader

Nice open platform and very informative

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I always check TrustPilot as a consumer and think its very useful as a business. People trust the reviews on the site and that's invaluable.

Cons: It's not an easy process to remove unfair reviews and more human moderation would be beneficial to getting fair responses.

Not impressed

Apr 18, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It's another way of getting your name and reputation out there, but it's another platform to try to seek credibility on.

Cons: I don't think that some of the features are truly recognized by Google. Example of this would be the "star" feature. It doesn't compete with Google and Yelp or other similar products.

What a great review platform that can "live" on your website, Facebook page, e-mail signature, etc.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that this is an impartial review software. We have no ability to edit our reviews (which I suppose could be good or bad) but we are given the opportunity to respond to reviews, which is also published. I love the image generator which really highlights and gives you the opportunity to share great reviews. I love that there is a widget so you can strategically place reviews where you would like them seen (Facebook, e-mail signatures, website, etc). What I REALLY liked is that I was contacted by TrustPilot to give more feedback after answering a quick survey. Any company that cares enough to schedule a call from Copenhagen (I'm in the US) shows me that they truly care about their product and what the customer really wants.

Cons: I've already given feedback to the developer of my dislikes, but I'll mention them here too...even though I suspect they'll be changed shortly. I would like our company name to show in the image generator and for the ability to feature longer reviews.

Overall: This is another great review software. I love that all the reviews show up and I have the opportunity to respond to each and every one. I like that I have lots of different options to share and highlight reviews whereever I'd like (Facebook, website, e-mail signtare, Twitter, etc).

Great support

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software has very user friendly characteristics. The ease of use and friendly staff make the program on the billing side at least super easy to use.

Cons: I really don't have anything I can pick out that I don't care for in particular at this point in time.

TrustPilot is a great service to manage our brand

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, from asking our customers to leave reviews to sorting reviews and searching for specific reviews.

Cons: The product is pretty versatile. If there was any way to "put a face" to the customer review, that'd be great, because right now it's pretty much just a name and their review/testimonial.

Trustpilot is a great service that professionally handles follow up with our customers for a review.

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: East of use. Trustpilot does not keep sending emails repetitively to clients. It is a one time request and emails addresses are not used for any other purpose.

Nice platform but doesn't get a lot of trust from users

Mar 07, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Nice platform that is easy to use and options are good too. Not sure about much else since people don't seem to trust them.

Cons: Sometimes there is false advertising other times they take down genuine reviews. My account was also flagged saying that Trustpilot employees wrote some of the reviews. Not their fault, they were probably told to do it. Lots of sites had extremely negative reviews about that specific company from users who attached to their reviews the word "scam."

Trust Pilot is a great way to gain feedback from customers about their purchases.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that the set-up is clean and can easily integrate into our site if we choose to do so. You can also directly reply to the review to thank or help the customer further.

Cons: I wish there was more control for businesses over poor reviews that aren't justified. It would also be great to list the item the customer purchased and when it was purchased to clarify any issues they had to other customers.

Easy to Use

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love the interface and ease of usability. Still experimenting with the extra features, but impressed with everything so far.

Cons: I wish the integration went 1 step further and displayed rental info within the email notification.

Mixed Performance - Evaluation Ongoing

Mar 06, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Having verified reviews and listening to voice of customer is great / helpful for generating copy ideas
Support was really great in terms of helping us set up verified reviews

Cons: Lift data where we've been using Trustpilot reviews has been mixed. Some channels are up and some are down.

Always a Tremendous Experience

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: They provide excellent assistance & support, have an immense amount of features, are VERY reliable, provide consistent up-time on their website, and their apps & plugins look great with most sites that are used in combination with Trustpilot.

Cons: So far my only complaint is being unable to cancel individual invitations (or possibly I haven't learned the proper way to do it). Overall not that big of a pain though. :)

Overall: A steady flow of reviews from true customer experiences.

Always a great service from trust pilot. Great account system very easy to use and utilise.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It allows quick invite and response to ask for client reviews and testimonials and makes a big difference to our business.

Overall: Great reviews and more interest in our company.

Great way to show awesome reviews!

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The integrations within social media are easy to use. The interface is intuitive and easy to use as well.

Cons: The cost seems to be very high but otherwise it's easy to use and has allowed our company to show off our great reviews.

Great interface

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great interface, good integration, powerful impact, great filtration, tagging options, good invites, managing is great

Cons: TP Logo on the reviews is very ugly, if it can be removed completely it s great otherwise, it should be very light.

Working with TrustPilot has been easy. The team has always provided excellent and timely support.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The basic use functions are easy to navigate and use. The many options to optimize the use of TP on the client site and for SEO purposes are very well documented. Making it quite easy to take TP to the next level from just a review capture application.

Cons: The cost. No likes to pay for stuff but the reality is that we must to keep things going.

In my opinion, there is a lack of knowledge on our part that may influence what I don't like about the software. I am sure if I took the time to read the documentation or have time have a call with out reps I may find the answers.

I feel that we do not have visibility on whether the reviews or the widgets actually do have a positive impact on sales.

Capterra-loader

Trustpilot has been great for us so far. The customer service really makes it for me!

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The customer service is great. You can call and speak to a real person whenever you need it. The software is brilliant as well, it is all in browser and has tons of options.

Cons: The only thing I would change is the price. For corporations it can get quite expensive if you need all the bells and whistles.

Overall: I was able to use these reviews as testimonials on our social media pages as well as our website. there are tons of applications for the reviews that can help your business.

Capterra-loader

User-friendly software to build trust online

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to integrate and customize, works well with Google Search services. Ability to showcase reviews on the website is also a plus.

Cons: It is a bit expensive but it saves time. If we decide to dispute a false review, it can be a complicated process.

Overall: AN easy to use review system that works well with Google Services

Great Easy Feedback program.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and easy interface. Great customer support and always trying to help us collect more reviews.

Superior Quality Product

Mar 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I do like that Trustpilot actively keeps me in tune with my customers and the general public's feedback on our products and services.

Cons: For adverse complaints, the individuals who post them are not always identifiable. In a competitive business environment of constantly attempting to increase customer satisfaction this would be a good advantage to have.

Overall: It keeps me in touch with public perception of our products and services.

Simple Platform for Customers & Businesses

Mar 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use for both our customers and our team. It is fairly easy to navigate as we work to collect reviews. It is easy to filter through reviews and the widget on our website looks great. I haven't taken full advantage of Customer Support but the few times I have, it's always been easy and my questions get answered.

Cons: I do not like that customers can leave a review with an unverified name/account such as "Customer" or a nick name which makes it difficult for us to look into their account and further assist them. SOMETIMES we can click their nickname and their email address will show, but this is not the case for all.

Furthermore, we cannot send a private message which makes it difficult to discuss personal account info or if we don't have their real name, we can't reach out publicly AND privately to ask for their account name/info/etc.

Lastly, customers we have resolved issues for try to login and update their review but have a difficult time doing so. At most, they just add to the text and say we helped them but can't update the star rating or review entirely. With that, there is no place for us to notify Trustpilot that the review has been resolved. It would be super helpful if we could "dispute" reviews that were already resolved and TP can contact the customer to verify.

Overall: We have been able to collect customer reviews for our services and are working on implementing product reviews which will also we very helpful to our business. I would definitely recommend others to use this platform as it is helpful and easy to use. My only reason for 9/10 would be the feedback I have regarding customers being able to leave reviews without a verified name and/or email address. It makes it really difficult for us to check customer accounts without their name and email address. We try to respond to the review for customers to contact us but they never respond back with more info so we can help. We have also been able to help many customers but there is no option to request an updated star review and customers have mentioned how difficult or unclear it is for them to update the star rating and can only add text to their negative review, yet we still have the negative star rating. We should be able to dispute reviews that have been resolved through TP or outside of Trustpilot at which point TP would verify through the customer.

Trustpilot has been a very helpful tool for us.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: You can send out your own review invites, see analytics and submit change requests for non-compliant reviews.

Cons: The analytics are nice, but it would be nice to see results based off of a certain send vs. just results from specific days.

Nothing short of fantastic!

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Trustpilot is very straightforward in terms of use along with a visually-pleasing layout for our clients to reference and utilize.

Cons: Though I would not say there is anything I particularly dislike about Trustpilot, I believe a good additional feature to include in future versions would be to allow businesses being reviewed to have an opportunity to work with reviewers placing negative reviews to amend any issues prior to the reviews being publicly posted. Every now and then, we receive negative reviews that are simply unwarranted with no prior context. Often times these reviewers can easily be encouraged to rescind their harsh take after.

Overall: We have been able to receive real-time insight on our clients' satisfaction levels vs our targeted service levels.

Very user friendly and helpful for business.

Mar 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that our customers have the ability to write their own review instead of selecting from a list of 1-5.

Cons: I can not forward a customer a review link from my work email. When I tried the review was removed form the website.

Overall: Customers uncensored thoughts

Easy to use

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This platform was pretty easy to implement and install. It helped to show the value and trust for our client's brand and product on their new site.

Very convenient and simple to use.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Trustpilot is very easy to use. Set up was a breeze and haven't had a single issue since. It really is fool proof.

Cons: A smart phone app for sending review requests would be great. Only complaint I've had from our staff is remembering to send requests.

Overall: Getting our reviews on our site for other customers to see.

A great resource to quantify authentic customer experiences.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The Trustpilot software makes inviting verified customers to review your product simple. The in-email start rating takes away multiple steps for the user, so they can share their rating and review in a quick minute.

Cons: It would be nice if the software integrated more easily with other retailers' product reviews to create a more consistent review experience across platforms.

Overall: Verified customer reviews captured and shared easily.

Easy way to post and find feedback

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to set up and easy post feedback. Gives the largest sample size of feedback of most of the providers out there.

Cons: Can allow single respondents to give very specific feedback that applies only to them. More negative responses.

A very easy way to get reviews

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use as far as implementation of the software on the site itself and the many customization aspects.

Cons: Dashboard could use some better UI- navigating the user-interface on the website to get what you need can be confusing.

Easy to use and good value

Mar 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: API availablility to add it to our website
Reporting
Response to reports
Ease of sending out invites for feedback

Cons: limited integration into 3rd party
basic analytics
Extra integration costs too much money
Need BI tools

Great Program to Collect Feedback

Mar 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Gives us a consolidated place to collect feedback and help customers see our value since we are an online based business.

Cons: You have to email through the system to get a "verified" review. Makes it difficult for us with multiple employees and their individual customers to have a personal approach.

So if you write a review of a company that in ANY way offers criticism.

Mar 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: So if you write a review of a company that in ANY way offers criticism (in our case sending spam/unsolicited emails to multiple recipients in our company), they will deny your review. TrustPilot IS NOT in any way an unbiased source of information about companies. It is purely a one-sided promotional tool in use by companies to "whitewash" their reputations online. Reviews on TrustPilot must be considered irrelevant based on their policies of disallowing even the most benign critical feedback.

Cons: So if you write a review of a company that in ANY way offers criticism (in our case sending spam/unsolicited emails to multiple recipients in our company), they will deny your review. TrustPilot IS NOT in any way an unbiased source of information about companies. It is purely a one-sided promotional tool in use by companies to "whitewash" their reputations online. Reviews on TrustPilot must be considered irrelevant based on their policies of disallowing even the most benign critical feedback.

Solid source for collecting and leveraging customer reviews

Mar 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Our clients love our software so it is great to have a means that they can convey that in an unbiased forum and Trustpilot is just that.

Cons: Formatting the widget in email signatures is not always consistent but that is at least as much the email software's fault.

Awesome

Mar 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The stars and graphics are bright and the name is cool. People trust this brand and give reviews on it

Cons: It's costly and expensive compared to the other options. I don't use most of the features. I wish it was half the price

Trustpilot has be quick to address questions, make useful suggestions, and provide effective tools

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Excellent customer service, industry leading features, easy to setup, use and manage. I love that every review is guaranteed to be authentic and that it truly shows how effective companies are at customer service.

Cons: I wish they had a community Questions/Answers tool. Their prices are a little high compared to others in the industry.

Easy to collect the reviews

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Tools and client portal very useful. Widgets are nice designed and fancy. Easy to implement any landing page or any page of website.

Cons: Reporting weak. Not easy to sign in back to edit /update your reviews for Clients. Google stars are not available for ads any more.

We are very happy with the product

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to integrate into website. It allows are customers to see our score and we are able to see when a customer leaves us a review immediately. This is very helpful for our customer service team.

Cons: Confusing when trying to understand what makes up their scoring algorithm. We would like to know how and when we should expect our score to go up or down. It also seems that a low rating affects our score quite a bit more than a high 5 star rating. That seems unfair.

Easy setup and easy usability.

Mar 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is very easy to use, it was a pretty simple setup and allowed me to train my team on sending review requests.

Cons: Not a lot we have found we don't like. The interface is sometimes not intuitive but once you learn your way around it is straight forward.

Very friendly staff and on top of their game

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Your team is on its game all the time I appreciate the time they take to call and follow up

Cons: We have technology issues through our provider and I have no way within your system to correct it.

Overall: Easy review visibility on site

Trustpilot is great for my company

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Trustpilot helps individuals who research my company discover how much value we provide and reassures them that we are to be trusted! We get a lot of clients who research us on Trustpilot before reaching out to us.

Cons: The directions and support to embed the software could be stronger. It was a bit difficult to figure out how to incorporate the widget on my Wordpress site.

Verified reviews, manual invitations, great customer service

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We can actually verify all reviews come from real customers. The reporting system is well-engineered and makes it easy to deal with fake reviews. We feel like Trustpilot 'has our back' in the review-space!

Cons: We wish randoms couldn't review organically without going through some type of verification. Trustpilot is great after-the-fact dealign with those situations, but would be fantastic to avoid it altogether.

Overall: verified reviews, main customer service person, google seller ratings

Trustpilot has been seemless. Their platform is easy to use and navigate.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Organizing the reviews based on product or category makes it nice to filter through what people are talking about.

Cons: Their export feature could be updated. It would be nice to be able to customize what fields get exported.

Overall: Knowing the Trustpilot is a trusted Google partner helps when trying to optimize landing pages for search.

Pretty user-friendly product.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the responsiveness of the product. I am able to create invitations to customers with ease and in a very timely manner.

Cons: I do not like the lack of ability to hide inaccurate reviews. Yes, we can respond to the review, but that process seems to have a negative effect on the company.

Excellent tool to gain insights into what your customers experience with your business.

Mar 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's simple to use and manage. Requests for reviews are sent automatically after we ship customer orders. Each review is associated with an order ID making it easy to find customers leaving a negative review and resolve issues.

Cons: Sometimes their website is buggy and will not open. Also the price goes up every year even if you don't select additional services.

Trust Pilot has really helped us to get reviews for our furnished apartment company as a whole.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Able to showcase better reviews on our website and get gold stars next to our company's listing in search results.

Cons: I am not getting that many reviews versus requests sent out via email to guests so I'd like to learn how to get a better return.

Overall: brought down the cost of acquisition for new guests

If you have great customer service, Trustpilot makes transparency as good as gold.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Integrations that coincide with our digital marketing strategy, customer support, new features and updates. Trustpilot's recognition and authority in the third party review market makes your good reviews multiply into new customers and higher conversion rates.

Cons: If we get an angry customer that is completely misunderstanding the situation and will not sympathize with our resolution process, we cannot remove them from the queue since they've purchased with us.
We will take the 1 star even if we've done everything to reach out to the customer before the incident without any way to protect our real star average. If we could submit to TP, proof from our end that it was handled properly to remove the invitation that would be great.

Overall: Increased brand trust, recognition and motivation for excellent, transparent customer service. SEO boostings and increased conversion rates due to the implementations of snippets and code on checkout pages.

Great addition to our business.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Makes the job of recruiting customer reviews so easy we no longer avoid it, we embrace it. Having the templates makes it a snap.

Cons: Uploading the emails. Of course it has to be done but it's still the most time consuming part of the process.

Overall: Customer reviews. IN the past we rarely got them, now they are a part of our culture.

Capterra-loader

We love Trustpilot

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy and flexible to use. Trustpilot is a great way to get customer feedback and reviews for your product. Also, great to be able to integrate reviews onto our site.

Cons: Cost, especially to use the API, is high. I would like to be able to use the API version at a lower cost.

Trustpilot Works Well

Mar 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Trustpilot is very easy to place on to our web sites and the script is very easy to work with to filter unwanted results

Cons: Customization - I'd like to see more options for customizing colors. The themes provided don't always look the best with existing designs

TrustPilot has been a great tool to collect reviews from our cusotmers

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that you can send out personalized links to individuals. The dashboard is fantastic because you can analyze your star rating, trustscore, and number of reviews over any timeline you want. I also love the image generator. We haven't fully utilized it yet but I intend to for our social media.

Cons: We would like there to be 1/2 stars on TrustPilot. One business could have a 7.5 trustscore and be at 4 stars and another could have a 8.9 trust score and be at 4 stars. This does not reflect well when a consumer is quickly reviewing different options.

This is a very unique tool - it solved many of the problems surrounding reviews our organization had

Mar 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really found the automatic sending of invitations to be extremely helpful and unique. We have integrated it with our sales process and now automatically receive reviews we would have otherwise have had to chase down ourselves.

Cons: When I first went in the back end of the software, I was a little confused. That said, the interface was very easy to learn and now I feel very comfortable. We did try to sync it with our ERP system but were unsuccessful. The support team at TP was very helpful.

Solid product, but lacking innovation

Mar 02, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is easy to invite people to review, and that our brand page ranks well in search. Dispute resolution and verified review annotations are also very helpful.

Cons: No presentiment surveys. Would live to be able to screen review invites and handle negatives privately. Onsite wigets are pretty basic.

Overall: More reviews in less time.

We needed a better way to collect reviews.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very easy to use especially with the ability to automate review collections. In addition the slack integration makes responding to reviews a breeze.

Cons: I would like a way for negative reviews to automatically open a ticket in zendesk, this would allow us to help unhappy customers right away.

Trustpilot Business app is useful, but integrations are lacking

Mar 02, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that business application, its very easy to use and you can get a lot of information from it. It seems like there are a lot of features available that we don't really use, but could be useful depending on your business needs

Cons: The integration with Zendesk not the most useful - which is our main focus. It is only useful for a single response, but not if we are going to be handling customer issues and utilizing for customer retention. Limited customer data is passed. Only allows one and if you submit a second comment it will erase the last. Also I had an issue when we originally were getting this set up because the "product expert" had told me that it does pass email address, but it indeed does not.

We love using Trustpilot. It's an important part of our customer retention program.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How east it is to use, and the benefit it brings to our revenue. It allows us to retain customers better and identify areas we need to improve.

Cons: How much customs use it as leverage against us. We're constantly faced with a decision to avoid a 1 star review, or stick up for ourselves.

TrustPilot is our favorite reviews source

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: TrustPilot's interface is easy to use and navigate, and their API is great for adding reviews on our website how we see fit. I receive notifications every time our company receives a review, and it's easy to respond to customers.

Cons: Disputing false reviews can be a cumbersome process. I also wish there was a way to set up a review form on our own site that could feed into TrustPilot, rather than sending users directly to TrustPilot to leave a review.

TrustPilot adds credibility to our business!

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is great, tools like review automation and integration with zapier make automating reviews simple. The new feature to highlight your reviews visually on social media is my favorite new feature and i try to use it as often as i can.

Cons: The interface needs work, sometimes it can be hard to find what you are looking for. Also reporting and analytics could be more robust, i would like to more data and customization there.

I've had no problems with Trustpilot- great program

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The client invitation feature is very easy to use, and I like that it does an automatic resend in 7 days.

Cons: Can't think of anything, I find the program to be very user friendly. It would be great if you included a feature similar to Consumer Affairs, and could solicit reviews on our behalf via phone.

Very Helpful!

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: TrustPilot gives us lots of great ways to both gather and promote reviews from our customers. We really enjoy the product and think its a good value

Cons: We have returning customers that provide us reviews 2-4 times and they are not calculated into our score because they come from the same email address. As a services company we should be able to have these count towards that.

Capterra-loader

Automates and scales your review process!

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Super easy to use and invite customers to review your product. The automated invitation feature is excellent and we've seen a big uptick in reviews since implementing the AFS. Additionally, Trustpilot is constantly adding awesome features to leverage your reviews.

Satisfied with the outcome!

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like that once the client completes the review, it goes on to our website for the view of potential new clients.

Cons: For me, it's a longer process to enter all of the email addresses. I am not sure of a way to do that more quickly. That could be because I haven't looked through all menus and options or it may not be available with the co-op that we are under.

Ms

Mar 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's easy to use and the experience is usually pleasant. Since I have to keep typing, I'll let you know that using Linkedin to pre-register.

Overall: It's expensive for what it is and since we don't own the reviews we're locked into using this system.

Great support team, easy setup

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer Service was really great,
Really good to hear back from customers what they liked and what we should improve,

Cons: Price can be a bit more competitive,
Plugins/Extensions for e-commerce would also be a help, but wasn't too complicated,

Overall: Customer Reviews

My TrustPilot experience has been a very good one.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. The interface is very intuitive and it makes the automation process of followup a breeze.

Cons: I feel guilty for not using more of the features and benefits! I think that we will be utilizing more features this summer.

Overall: Ease of use and automatic follow up and request for review.

TrustPilot has been very easy to use and provides important customer feedback.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I appreciate how easy it is to select and add reviews to our website. I like that we can select individual reviews or all reviews by star rating.

Cons: I don't really have any complaints about the software. I was hoping it would help with SEO placement more than it has, but no issues with the way it works.

Overall: This software allows us to get valuable feedback from our customers, add the star ratings to our Google ads, and easily add reviews to our website.

Great product, solid support

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Third parties review platforms remove skepticism and provide a means for companies to get higher quality feedback. The various integrations are great and the ability to sync to Google is critical.

Cons: It can be difficult to remove reviews that violate the platform's guidelines, but support does help. A bit of advice: be thorough and patient when following up with the team.

Overall: Reputation management, customer feedback.

Really changed our business as customers reference our TP page to read about other peoples experienc

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Customer service is great. I like that we can really tailor each invite to our customers.

Cons: I am still learning the entire suite of products and implementations. I look forward to using TP reviews to capture reviews from all customer interactions.

Easy to use and produce a great result

Mar 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I was happy to find out that my custom coded email HTML / CSS was intergraded with no problem unlike other companies.

Cons: Over all it's a great UI. However, I keep getting email notification when someone leaves a review, even though I opted out from email notifications...

TrustPilot has been a good review partner

Mar 01, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Trustpilot has good customer service. We like the fact that it is a 3rd party review platform that we can send people to. It is a Google verified partner for review stars.

Cons: It is odd that the results for this page have poor SEO. When someone searches for our company reviews on Google, the TrustPilot page is very low on the search results. Often lower than small blog posts.

TrustPilot is easy to set up and use.

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of sending reviews and responding to them. When I needed customer support, the team was right there.

Cons: It does take some time getting it on store website.

We have partnered with TrustPilot for several years and the experience has been very positive.

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The user interface is very user friendly and simple to navigate. The widgets are also very innovative and simple to implement.

Cons: This service is somewhat expensive however using the features properly can increase your revenue to easily offset the cost.

Overall: The widgets on our website are great but probably the most effective portion for us is having the star rating in our organic and paid search engine listings.

Great experience during the sales process, but some customer service drops off when sold.

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy API integration with multiple platforms. Also, the ease of the widgets available when implementing reviews to the website.

Cons: It is hard to justify the price to clients when some competitors are not as expensive. It would be nice to customize some of the features that can be included in the Pro version to change the price.

Great when everything is on auto-pilot

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: TrustPilot was extremely easy to open service with. They assisted us in implementing their platform, coached us on managing reviews, and delivered on their promises in terms of public platform reviews to earn google stars etc.

Cons: Unfortunately after setup their support has been less helpful. They remain relatively unavailable except via email contact and dont appear to engage with what we ACTUALLy do as a brand and how that affects review collection and content. We value an impartial place for reviews and love engaging with customers through the review dashboard but have found TrustPilot's sales, compliance, and support teams to be genuinely unhelpful when it comes to servicing our team beyond any scripted context.

Overall: Ease of use on dashboard and excellence in collecting and soliciting reviews in a customizable scripted fashion.

Decent but could be better.

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy the simplicity. It allows me the ease and increases product visibility. It really helps us improve our customer service!

Cons: I wish we could do more with trustpilot. I want to work incentives into the mix but it's just not possible. Review invites take FOREVER to send though.

Capterra-loader

Trustpilot has been a great tool for us!

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It offers us an easy way to request reviews from our customers, to share them within our organization and with customers and prospects.

Cons: There are times when we haven't gotten the best communication from the support team. But that is not often at all.

Overall: We have an easy way to request reviews and then to share with our entire customer base and to prospects.

Helps provide consistent feedback from our customers.

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The website is easy to navigate and use. All the sections of the website are pertinent to what we need for our business.

Cons: When you use the Copy/Paste feature to invite customers, having to put "commas" in between the name, e-mail, and reference number. Very cumbersome and time consuming.

Trustpilot has been providing us with great testimonials from our clients.

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We love the AFS feature which allows us to send invites to our clients directly and Trustpilot also enable our clients to update their review once they have written them.

Cons: Review dispute workflow could have been improved further. There has been little support available during APAC time zone.

Overall: We have a better knowledge of what client thinks about our website. We have received various feedback ranging from website improvement to customer service which we are constantly improving.

Effective and Intuitive

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's really easy to use the tool
As a PM I most value negative reviews, so it's great that I can subscribe to those

Cons: I would like to be able to subscribe to reviews that contain keywords relevant for my scope of work.