--- title: "Best Trustpilot Alternatives 2026 | Capterra" description: "Looking for alternatives to Trustpilot? Find out how Trustpilot stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/169618/Trustpilot/alternatives/" page_type: "alternatives" language: "en" --- # Trustpilot alternatives Last updated on September 15th, 2026 The best Trustpilot alternatives are Broadly (best overall), Jotform (best free plan), Zoho CRM (best budget option), and SurveyMonkey (most reviewed). Together they hold 20,762 verified Capterra reviews, with overall ratings from 4.3 to 4.8 out of 5. Trustpilot itself holds 4.5 out of 5 across 1,206 reviews. ### Trustpilot - Rating: 4.5 out of 5 (1,206 reviews) - Ease of use: 4.6 out of 5 - Starting price: $299.00 /mo - Key features: 7 of 10 top category features --- ## Top alternatives Trustpilot alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/) — 4.7 out of 5 (267 reviews) | Rated 0.2 higher than this product | 4.6 out of 5 | $39.00 /mo | 9 of 10 top category features | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) | Rated 0.1 lower than this product | 4.3 out of 5 | $55.00 /user/mo | 8 of 10 top category features | | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,474 reviews) | Rated the same as this product | 4.5 out of 5 | $19.00 /user/mo | 9 of 10 top category features | | [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) — 4.6 out of 5 (10,506 reviews) | Rated 0.1 higher than this product | 4.6 out of 5 | $30.00 /user/mo | 10 of 10 top category features | | [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) — 4.3 out of 5 (6,996 reviews) | Rated 0.2 lower than this product | 4.2 out of 5 | $14.00 /user/mo | 10 of 10 top category features | | [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) — 4.7 out of 5 (2,924 reviews) | Rated 0.2 higher than this product | 4.7 out of 5 | $39.00 /mo | 10 of 10 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) | Rated 0.2 higher than this product | 4.6 out of 5 | $15.00 /user/mo | 9 of 10 top category features | | [Birdeye](https://www.capterra.com/p/152997/BirdEye/) — 4.7 out of 5 (707 reviews) | Rated 0.2 higher than this product | 4.7 out of 5 | Not available | 9 of 10 top category features | | [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) — 4.8 out of 5 (336 reviews) | Rated 0.3 higher than this product | 4.8 out of 5 | $249.00 /mo | 4 of 10 top category features | | [Experience.com](https://www.capterra.com/p/178112/SocialSurvey/) — 4.7 out of 5 (89 reviews) | Rated 0.2 higher than this product | 4.8 out of 5 | Not available | 9 of 10 top category features | --- ## Top alternatives with AI capabilities The Trustpilot alternatives with the strongest AI features are Freshdesk, Zoho CRM, and LiveAgent, based on verified feature data and Capterra reviews. ### [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,474 reviews) - AI features: AI Copilot, Chatbot ### [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) — 4.3 out of 5 (6,996 reviews) - AI features: AI Copilot, AI/Machine Learning, Chatbot, Generative AI ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) - AI features: AI/Machine Learning, Chatbot, Natural Language Processing --- ## Top Free alternatives to Trustpilot The best free alternatives to Trustpilot are Lucky Orange, Zendesk Suite, and Freshdesk — all three offer a free plan alongside paid tiers. ### [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/) — 4.7 out of 5 (267 reviews) - Free options: Free trial, Free version - Starting price: $39.00 /mo ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) - Free options: Free trial - Starting price: $55.00 /user/mo ### [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,474 reviews) - Free options: Free trial, Free version - Starting price: $19.00 /user/mo --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated Trustpilot alternatives are Broadly (4.8), LiveAgent (4.7), and SurveyMonkey (4.6). ### [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) - 304 SMB reviewers say - Overall rating: 4.8 out of 5 across 304 SMB reviews - Ease of use: 4.8 out of 5 across 304 SMB reviews > "They are responsive to problems when I have one and (try to) work with my business software management program on integration glitches." — Jackie H., Owner (October 28, 2022) ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,089 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,089 SMB reviews - Ease of use: 4.6 out of 5 across 1,083 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) ### [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) - 5,114 SMB reviewers say - Overall rating: 4.6 out of 5 across 5,114 SMB reviews - Ease of use: 4.6 out of 5 across 5,108 SMB reviews > "For some reason, I have had a hard time with download options." — Dre' H., Senior Educator Support Specialist (March 23, 2026) --- ## Find software for your specific use case ### Customer Experience - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) - [Adobe Real-Time CDP](https://www.capterra.com/p/250209/Adobe-Real-Time-CDP/) — 4.2 out of 5 (5 reviews) - [ECI Homebuilder Sales & Marketing](https://www.capterra.com/p/10038674/ECI-Homebuilder-Sales-Marketing-Software/) — 4.1 out of 5 (23 reviews) ### Review Management - [Birdeye](https://www.capterra.com/p/152997/BirdEye/) — 4.7 out of 5 (707 reviews) - [Hibu](https://www.capterra.com/p/207701/Hibu/) — 4.3 out of 5 (117 reviews) - [Score My Reviews](https://www.capterra.com/p/183655/Score-My-Reviews/) — 4.9 out of 5 (82 reviews) ### Customer Satisfaction - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) — 4.6 out of 5 (10,506 reviews) - [Listen360](https://www.capterra.com/p/151950/Listen360/) — 4.8 out of 5 (57 reviews) ### NPS - [Listen360](https://www.capterra.com/p/151950/Listen360/) — 4.8 out of 5 (57 reviews) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) — 4.6 out of 5 (10,506 reviews) - [Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/) — 4.7 out of 5 (5,123 reviews) ### Reputation Management - [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) — 4.2 out of 5 (255 reviews) - [Agility PR Solutions](https://www.capterra.com/p/93547/Agility-PR-Solutions/) — 3.3 out of 5 (10 reviews) - [Hibu](https://www.capterra.com/p/207701/Hibu/) — 4.3 out of 5 (117 reviews) ---