---
title: "Best Trustpilot Alternatives 2026 | Capterra"
description: "Looking for alternatives to Trustpilot? Find out how Trustpilot stacks up against its competitors with real user reviews, pricing information, and what features they offer."
source_url: "https://www.capterra.com/p/169618/Trustpilot/alternatives/"
page_type: "alternatives"
language: "en"
publication_date: "2026-09-28"
---

# Trustpilot alternatives

Last updated on September 28th, 2026

The best Trustpilot alternatives are ReviewInc (best overall), Jotform (best free plan), Zoho CRM (best budget option), and Zendesk Suite (most reviewed). Together they hold 14,092 verified Capterra reviews, with overall ratings from 4.3 to 4.8 out of 5. Trustpilot itself holds 4.5 out of 5 across 1,207 reviews.

### Trustpilot
- Rating: 4.5 out of 5 (1,207 reviews)
- Ease of use: 4.6 out of 5
- Starting price: $299.00 /mo
- Key features: 7 of 10 top category features

---

## Top alternatives

Trustpilot alternatives compared

| Product | Rating difference | Ease of use | Starting price | Key features |
| --- | --- | --- | --- | --- |
| [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews) | Rated 0.1 lower than this product | 4.3 out of 5 | $55.00 /user/mo | 8 of 10 top category features |
| [Weave](https://www.capterra.com/p/141842/Weave/) — 4.4 out of 5 (708 reviews) | Rated 0.1 lower than this product | 4.5 out of 5 | $199.00 /mo | 9 of 10 top category features |
| [Birdeye](https://www.capterra.com/p/152997/BirdEye/) — 4.7 out of 5 (708 reviews) | Rated 0.2 higher than this product | 4.7 out of 5 | Not available | 9 of 10 top category features |
| [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) — 4.4 out of 5 (123 reviews) | Rated 0.1 lower than this product | 4.5 out of 5 | Not available | 10 of 10 top category features |
| [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) — 4.3 out of 5 (7,008 reviews) | Rated 0.2 lower than this product | 4.2 out of 5 | $14.00 /user/mo | 10 of 10 top category features |
| [ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) — 4.8 out of 5 (35 reviews) | Rated 0.3 higher than this product | 4.7 out of 5 | Not available | 10 of 10 top category features |
| [Survicate](https://www.capterra.com/p/132914/Survicate/) — 4.6 out of 5 (99 reviews) | Rated 0.1 higher than this product | 4.7 out of 5 | $49.00 /usage/mo | 9 of 10 top category features |
| [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) | Rated 0.2 higher than this product | 4.6 out of 5 | $15.00 /user/mo | 3 of 10 top category features |
| [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) — 4.7 out of 5 (2,933 reviews) | Rated 0.2 higher than this product | 4.7 out of 5 | $39.00 /mo | 10 of 10 top category features |
| [Typeform](https://www.capterra.com/p/137289/Typeform/) — 4.7 out of 5 (985 reviews) | Rated 0.2 higher than this product | 4.6 out of 5 | $39.00 /mo | 7 of 10 top category features |

---

## Top alternatives with AI capabilities

The Trustpilot alternatives with the strongest AI features are Birdeye, Zoho CRM, and LiveAgent, based on verified feature data and Capterra reviews.

### [Birdeye](https://www.capterra.com/p/152997/BirdEye/) — 4.7 out of 5 (708 reviews)
- AI features: AI, AI Accessibility Audit, AI Citation Monitoring, AI Content Scoring, AI Copilot, AI Crawler Analytics, AI Disclosure, AI-Driven Content Recommendations, AI Hallucination Detection, AI/Machine Learning, AI Mention Tracking, AI-Optimized Content Structuring, AI Query Matching Analysis, AI-Readable Content Formatting, AI Search Ranking Insights, AI Sentiment Monitoring, AI SMS, AI Text Generation, AI Text Summarization, AI Text-to-Speech, AI Traffic Attribution, AI Visibility Reporting, AI Visibility Score, Chatbot, Competitor AI Presence Comparison, Generative AI, Generative Search Performance Analytics, Industry AI Sentiment Benchmarking, Multi-Platform AI Coverage, Natural Language Processing, Real-Time AI Mention Alerts

### [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) — 4.3 out of 5 (7,008 reviews)
- AI features: AI Copilot, AI/Machine Learning, Chatbot, Generative AI

### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews)
- AI features: AI Copilot, AI/Machine Learning, AI Summarization, AI Text Generation, Artificial Intelligence, Chatbot, Generative AI, Machine Learning

---

## Top Free alternatives to Trustpilot

The best free alternatives to Trustpilot are Zendesk Suite, Birdeye, and SurveySparrow — all three offer a free plan alongside paid tiers.

### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews)
- Free options: Free trial
- Starting price: $55.00 /user/mo

### [Birdeye](https://www.capterra.com/p/152997/BirdEye/) — 4.7 out of 5 (708 reviews)
- Free options: Free trial
- Starting price: Not available

### [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) — 4.4 out of 5 (123 reviews)
- Free options: Free trial
- Starting price: Not available

---

## Top alternatives for SMBs

Among reviewers from companies with 1-200 employees, the highest-rated Trustpilot alternatives are ReviewInc (4.8), LiveAgent (4.7), and Jotform (4.7).

### [ReviewInc](https://www.capterra.com/p/141023/ReviewInc/)
- 26 SMB reviewers say
- Overall rating: 4.8 out of 5 across 26 SMB reviews
- Ease of use: 4.7 out of 5 across 26 SMB reviews

> "ReviewInc will give you a quote for pricing to fit your business." — Brandy K., Owner (August 18, 2025)

### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)
- 1,088 SMB reviewers say
- Overall rating: 4.7 out of 5 across 1,088 SMB reviews
- Ease of use: 4.6 out of 5 across 1,082 SMB reviews

> "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026)

### [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)
- 1,806 SMB reviewers say
- Overall rating: 4.7 out of 5 across 1,806 SMB reviews
- Ease of use: 4.7 out of 5 across 1,803 SMB reviews

> "It is very easy to use for both our staff and the clients we serve." — April M., Membership and Programs Manager (July 26, 2026)

---

## Find software for your specific use case

### Customer Experience
- [Adobe Real-Time CDP](https://www.capterra.com/p/250209/Adobe-Real-Time-CDP/) — 4.2 out of 5 (5 reviews)
- [livepro](https://www.capterra.com/p/165150/livepro/) — 4.8 out of 5 (183 reviews)
- [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) — 4.7 out of 5 (131 reviews)

### Review Management
- [Birdeye](https://www.capterra.com/p/152997/BirdEye/) — 4.7 out of 5 (708 reviews)
- [Hibu](https://www.capterra.com/p/207701/Hibu/) — 4.5 out of 5 (167 reviews)
- [Score My Reviews](https://www.capterra.com/p/183655/Score-My-Reviews/) — 4.9 out of 5 (82 reviews)

### Customer Satisfaction
- [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,116 reviews)
- [ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) — 4.8 out of 5 (35 reviews)
- [Survicate](https://www.capterra.com/p/132914/Survicate/) — 4.6 out of 5 (99 reviews)

### NPS
- [Survicate](https://www.capterra.com/p/132914/Survicate/) — 4.6 out of 5 (99 reviews)
- [Typeform](https://www.capterra.com/p/137289/Typeform/) — 4.7 out of 5 (985 reviews)
- [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/) — 4.6 out of 5 (966 reviews)

### Reputation Management
- [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) — 4.2 out of 5 (255 reviews)
- [Agility PR Solutions](https://www.capterra.com/p/93547/Agility-PR-Solutions/) — 3.3 out of 5 (10 reviews)
- [ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) — 4.8 out of 5 (35 reviews)

---