--- title: "Trustpilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Trustpilot the right Customer Experience solution for you? Explore 1206 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169618/Trustpilot/reviews/" page_type: "reviews" language: "en" --- Trustpilot 4.5 (1206) [View alternatives](https://www.capterra.com/p/169618/Trustpilot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 15th, 2026 # Reviews of Trustpilot Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly with reviews.“ April 27, 2026 Sasha B CustomerSports, Self-employedUsed the software for: Less than 6 months. “My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content.“ August 14, 2025 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “I also appreciated how easy it is to collect, manage, and respond to reviews, as well as the visibility Trustpilot offers to build consumer trust and brand credibility.“ April 27, 2026 AZ Alexis Z CTE Business TeacherEducation Management, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “One downside of Trustpilot is that sometimes it can be hard to tell which reviews are real and which might be fake or biased. While the company tries to manage this, some businesses might still get unfair ratings based on a few bad experiences.“ October 29, 2024 KM Karen M Managing EditorPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external audiences.“ January 5, 2026 Sasha B CustomerSports, Self-employedUsed the software for: Less than 6 months. “I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not allowed.“ August 14, 2025 AA Amani A Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that.“ January 14, 2026 SB Samuel B Co FounderUtilities, 2 - 10 employeesUsed the software for: 1-2 years. “There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small company it does not make sense for us to upgrade to a premium plan.“ July 19, 2025 ## Showing most helpful reviews Showing 1-25 of 1206 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Portia A. Nurse Health, Wellness and Fitness Used the software for: 1-2 years ### "Helpful for checking reviews before you buy" April 25, 2026 5.0 Overall, my experience has been good. I use it regularly to check reviews before trying new products or services, and it has helped me avoid a few bad experiences. It’s a useful tool, especially when you’re unsure about a company. Pros I like how easy it is to read real customer reviews before buying something or using a service. It helps me make better decisions and avoid wasting money. The layout is simple and everything is easy to understand. Cons Sometimes it’s hard to know if all the reviews are genuine, as some businesses seem to have only very positive reviews. Also, not every company responds to feedback, which can be a bit frustrating. Review Source VR Verified Reviewer Marketing Information Technology and Services Used the software for: 1-2 years ### "Expensive but necessary for reputation management" July 21, 2025 4.0 In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our plan, so we're paying for a diminished product, but so many software companies are doing this nowadays. I truly wish there was an alternative Pros The interface is very user friendly, it's easy to integrate with ecommerce and easy to manage replying to customer reviews. Cons It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation. Switched from [Feefo](https://www.capterra.com/p/160258/Feefo/) Feefo no longer supported our ecommerce platform Review Source Response from Trustpilot July 25, 2025 Hi there, Thanks for your feedback - we're really glad to hear you're finding the platform easy to use and helpful for managing customer reviews and integrations. We hear you on the pricing. We know that investing in reputation management can feel like a big commitment, especially when it becomes a “must-have” tool. We're always working to improve the value we provide and hope the features and insights continue to support your goals. Appreciate you taking the time to share your thoughts - if there’s ever anything we can do to help you get more out of the platform, just let us know. Thanks, The Trustpilot Team Erik O. Ecommerce and CRM Manager Retail Used the software for: 2+ years ### "Trustpilot’s Business Model Feels Like a Trap" March 7, 2025 1.0 We initially saw value in Trustpilot, but after experiencing unethical renewal practices and a refusal to engage in fair dialogue, we can no longer recommend them. They will likely respond to this review with a generic statement about "contract terms" and directing us to their support team – but that is exactly the issue. Their "support" consists of canned responses that do not address real concerns. Any business considering Trustpilot should be extremely cautious and ensure they understand the full implications of their subscription terms. There are alternative platforms with far more ethical business practices. Pros Trustpilot’s platform is well-known, and having customer reviews in one place can be useful for businesses. The integration options are solid, and the basic functionality does what it promises. Cons Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drastically increased prices without clear consent, and their support team does little to resolve disputes fairly. Instead of prioritizing customer relationships, they seem focused on locking businesses into overpriced contracts with little room for negotiation. Review Source Response from Trustpilot July 25, 2025 Hi Erik, Thanks for sharing your experience. We're sorry to hear you feel this way and appreciate the opportunity to better understand your concerns. We aim to be transparent in our communications and contract terms, including renewal details, which are shared during onboarding and outlined in your contract. That said, we understand how frustrating it can be when expectations and experiences don't align, especially regarding pricing and support. We take feedback like yours seriously and are always looking for ways to improve how we engage with and support our customers. If you're open to continuing the conversation, our team would be happy to revisit the matter and see if we can help bring clarity or a more satisfactory resolution. Thanks, The Trustpilot Team YM Ye M. Director of Operations Financial Services Used the software for: 1-2 years ### "Reliably useful, reliably efficient" June 3, 2026 4.0 Very easy to write up and also incredibly easy to filter reviews according to star ratings, dates or key words/ criteria. In fact, I'd say best ever. Pros The best thing about Trustpilot is its reliability. As the name suggests, the reviews are always pertinent and trustworthy. For the products and services I have already tried, I find that my opinion is on a par with the majority and where I have not heeded the advice, I have regretted it. Cons Some of the more professional services like car traders seem to have their own reviewers. I think Trustpilot could improve their coverage. Sometimes I cannot find any reviews about a company at all. Maybe they need to incentivise reviews for niche companies. Review Source RS Radha S. Legal Assistant Legal Services Used the software for: 1-2 years ### "A Well‑Known Review Platform That Supports Transparency" April 27, 2026 5.0 Overall, my experience with Trustpilot was generally positive. The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly with reviews. I found it valuable for understanding customer sentiment, monitoring brand reputation, and demonstrating accountability through responses to both positive and negative reviews. However, managing reviews can sometimes be challenging, particularly when dealing with feedback that feels misleading or unfair. Dispute processes can be time‑consuming, and many advanced features—such as deeper analytics and customization—are tied to paid plans. Despite this, Trustpilot remains a strong and widely recognized review platform, especially useful for businesses focused on credibility, visibility, and customer trust. Pros What I liked most about Trustpilot was its transparency and credibility as a review platform. It provides a trusted space for customers to share genuine feedback while helping businesses understand their reputation and identify areas for improvement. I also appreciated how easy it is to collect, manage, and respond to reviews, as well as the visibility Trustpilot offers to build consumer trust and brand credibility. Cons What I liked least about Trustpilot was the limited control businesses have over negative or misleading reviews. While transparency is important, disputing or removing reviews that appear inaccurate or unfair can be challenging and time‑consuming. Additionally, some of the more useful features—such as advanced analytics, customization, and review management tools—are locked behind paid plans, which can make the platform feel somewhat pay‑to‑play for businesses trying to actively manage their reputation. Review Source Sasha B. Customer Sports Used the software for: Less than 6 months ### "Unreliable " August 14, 2025 1.0 When I made contact I thought they would fix their error but they didn't. I received what seemed like an automated reply with no name that they still wouldn't allow my review due to their automated detection technology. Pros The website was easy to use and fill in the boxes to leave a review. I didn't realise though that trust pilot would choose which reviews were going to be added to their website. Cons My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content. I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not allowed. Several of my friends who also left genuine reviews for the same business had their reviews removed. Switched from [Google Chrome](https://www.capterra.com/p/228985/Chrome/) The business I was leaving a review for used Trustpilot, I won't use them again. Review Source Response from Trustpilot August 29, 2025 Hi there, Thanks for sharing your experience and apologies for the trouble. We want you to be able to share your experiences, we just ask that these are within our guidelines or they can be flagged. If you think there's been a mistake or want our team to take another look, please fill out this form https://help.trustpilot.com/s/contact-us?language=en\_US and they'd be happy to do so. Thanks, The Trustpilot Team VR Verified Reviewer Leasing Consultant Real Estate Used the software for: 2+ years ### "Very Useful Product in Today's Digital Age" January 14, 2026 5.0 My overall experience with Trustpilot has been positive, both in reviewing through them as well as reading other people's reviews. It is a very useful company, especially in today's digital age. Pros Trustpilot is excellent. Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that. I get to read from authentic experiences from customers in real time, and it really helps to decide whether or not companies are legitimate. 10/10 product in my eyes. Cons Trustpilot is only as useful as the reviewers that use it. The more reviews, the more reliable Trustpilot's reviews are because we get to read from a variety of sources as opposed to one very satisfied/dissatisfied customer. Trustpilot is a more like an "if you know, you know" type of company, and one thing I would suggest they do is to advertise themselves in order to attract more reviewers. Review Source KM Karen M. Managing Editor Publishing Used the software for: 2+ years ### "The easy way to manage our brand's reputation for small teams." January 5, 2026 4.0 Trustpilot is useful for tracking customer opinions and establishing credibility for the brand, as well as making marketing decisions, and it brings reviews together into one place so that trends and issues can be easier to spot over time. Pros I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external audiences. Cons The learning curve is steep during initial setup, and some advanced features are a bit tricky to configure correctly for small teams. Review Source SL Stefanos L. CEO Real Estate Used the software for: Less than 6 months ### "Incredibly damaging to business!" January 15, 2026 1.0 Incredibly damaging to business! I registered with Trustpilot as a company and received a 5-star rating. However, my profile shows 3.7 stars. I then sent my profile to many of my customers and they rated it. All with 5 stars. My profile showed 4.3. And now Trustpilot has deleted 6 reviews from my customers. Now I'm back at 4.0. It looks like Trustpilot is deliberately trying to damage my business. TO ALL NEW BUSINESSES! BE CAREFUL WHEN REGISTERING, IT CAN BE VERY DAMAGING TO YOUR BUSINESS. By the way, once created, you cant delete your account. This is called slavery. Pros Now nothing. As a new business this is the worst you can do. Sorry but cant say even one positiv thing about trustpilot. They are very famous but they dangerous for new business. Cons Get bad reputation by using trustpilot. The system of trustpilot is not like every other system. On every reviewing system, when you have 4 5Star reviews, you have 5 Stars on your profile with a small (4). this show the count. Very clear to understand for everybody. On trustpilot you have 4Star profile. So you look like a bad decision for new customers. Review Source WB Will B. Co-Founder Arts and Crafts Used the software for: 2+ years ### "Glad Trust Pilot exists, used across the sectors" January 12, 2026 5.0 A giant in the field which could enhance their App based offer with broader tools for analysis across customer behaviour and motivations Pros Trust Pilot is the largest of its kind in the sector and is used across the board to gauge trust. It is trustworthy, verifiable and holds a lot of useful data about customers and the sector. It is useful from both sides of the fence. Cons Sometimes it is unclear if a review is paid promotion or not, which is different from other providers. Otherwise it is very useful. Their Mobile app could be better and more useful tool wise. Review Source KC Keleigh C. Esthetician Cosmetics Used the software for: Less than 6 months ### "Ehhhh but okay!" June 8, 2025 4.0 Pros I love that it is direct customer feedback with no bs in between. It has a broad coverage of tech product reviews that also offer depth to them. Cons It's only user reviews and no product overviews or breakdowns which can be a downside. They can also be emotionally driven rather than fact-based Review Source Response from Trustpilot June 10, 2025 Hi Keleigh, Thanks for sharing. We're a platform for sharing genuine experiences - and while most of those are service reviews, companies can also collect product reviews to easily showcase feedback directly on their site. Thanks, The Trustpilot Team LE Lauren E. Designer Public Relations and Communications Used the software for: I used a free trial ### "A good platform to boost your trust" May 8, 2025 5.0 Pros How to leave and review reviews for different places and things. I feel like it has a good sense of community and is easy to manage Cons How to pull off and intergrate reviews into your own company.. could be made easier with different functions.. what reviews you'd like to feature etc if you pulled off a short video/ animation or image for websites etc. Review Source Response from Trustpilot May 9, 2025 Hi Lauren, Thanks for sharing! We love hearing that you're enjoying using Trustpilot for reviews. Thanks, The Trustpilot Team SY Scott Y. Content Creator Entertainment Used the software for: 6-12 months ### "Trustpilor Reviews Not Always Accurate" October 31, 2024 3.0 We still look to Trustpilot for reviews of websites we might want to do business with, but we take our research much deeper before acting. We want to be 100% sure we're dealing with legit people. Pros It's easy to locate reviews for products and websites on Trustpilot. Cons We have discovered that there are too many instances of fake reviews appearing on Trustpilot, especially with regard to "get rich schemes" that appear on Instagram and Tiktok. Review Source Response from Trustpilot November 7, 2024 Hi Scott, Thanks for your review! We're glad to hear that you're finding it easy to find reviews on the Trustpilot platform. We take a zero tolerance approach to fake reviews and have dedicated software that scans every review posted. You can read more about how this works here: https://support.trustpilot.com/hc/en-us/articles/207113087-How-do-we-make-sure-reviews-are-trustworthy. If you spot a review on Trustpilot that goes against our guidelines, you can flag it directly by following these instructions: https://support.trustpilot.com/hc/en-us/articles/203419993-How-consumers-can-flag-reviews-that-breach-our-guidelines. And if you think a business might not be using Trustpilot the right way, please flag this to our Content Integrity Team here: https://trustpilot-help.zendesk.com/hc/en-gb/requests/new?ticket\_form\_id=15855419287709&tf\_18057003092765=lang\_en\_cf. Best Wishes Jen - Trustpilot DG Destiny G. Owner Design Used the software for: I used a free trial ### "Great Tool to Determine Trustworthiness of Companies" December 10, 2024 5.0 Pros Helps me determine whether a site or company is trustworthy or not. Cons Occasionally it has inaccurate information. Review Source Response from Trustpilot December 19, 2024 Hi Destiny, Thanks for sharing this with us! We're so glad to hear that you're enjoying using Trustpilot when finding companies you can trust. Thanks, The Trustpilot Team JL John L. Web Developer Marketing and Advertising Used the software for: 2+ years ### "Trustpilot is great if you want to collect and show your reviews." January 28, 2022 5.0 We had tried two other review management software along with Trustpilot before implementing it. After testing it appeared to have the right cost to experience balance. Within a few weeks we were getting our reviews, finding out issues that customers were telling us about that they probably were not going to mention without prompting. Pros We used Trustpilot to monitor our customers after they received their orders. We set up an email to be sent a day after the expected delivery date to confirm the order was proper (printed cards) and asked for a review. We received about a 25% response some months. I think our average was about 10% overall. We would also set to post all current reviews that were 5star on the home page of the website and all 3+ stars on the testimonials page of the site. We could match the look and colors to match the site and even used custom stars to match. The online software was easy to use and integration was essentially copy and paste. Cons It wasn't easy to remove 1 star reviews. LOL. Actually there were not many things that I would say were issues with the software other than a non-tech person may get confused on how to set it up. However the documentation was good and support an email away. Review Source GB Gjenes B. Marketing Specialist Medical Devices Used the software for: 2+ years ### "Simple Platform for Customers & Businesses" March 5, 2018 4.0 We have been able to collect customer reviews for our services and are working on implementing product reviews which will also we very helpful to our business. I would definitely recommend others to use this platform as it is helpful and easy to use. My only reason for 9/10 would be the feedback I have regarding customers being able to leave reviews without a verified name and/or email address. It makes it really difficult for us to check customer accounts without their name and email address. We try to respond to the review for customers to contact us but they never respond back with more info so we can help. We have also been able to help many customers but there is no option to request an updated star review and customers have mentioned how difficult or unclear it is for them to update the star rating and can only add text to their negative review, yet we still have the negative star rating. We should be able to dispute reviews that have been resolved through TP or outside of Trustpilot at which point TP would verify through the customer. Pros I like the ease of use for both our customers and our team. It is fairly easy to navigate as we work to collect reviews. It is easy to filter through reviews and the widget on our website looks great. I haven't taken full advantage of Customer Support but the few times I have, it's always been easy and my questions get answered. Cons I do not like that customers can leave a review with an unverified name/account such as "Customer" or a nick name which makes it difficult for us to look into their account and further assist them. SOMETIMES we can click their nickname and their email address will show, but this is not the case for all. Furthermore, we cannot send a private message which makes it difficult to discuss personal account info or if we don't have their real name, we can't reach out publicly AND privately to ask for their account name/info/etc. Lastly, customers we have resolved issues for try to login and update their review but have a difficult time doing so. At most, they just add to the text and say we helped them but can't update the star rating or review entirely. With that, there is no place for us to notify Trustpilot that the review has been resolved. It would be super helpful if we could "dispute" reviews that were already resolved and TP can contact the customer to verify. Review Source Response from Trustpilot May 29, 2019 Hi Gjenes, Thanks for taking the time to leave us a review. We're glad to hear you're finding it easy to navigate through our platform. We do allow consumers to make a username of their choice. However, we have added the Find Reviewer tool that does allow you to find some more information about the consumer. If you have any questions on how to use this, please don't hesitate to contact us. We hope you'll continue powering your business forward with Trustpilot reviews! DN Debbie N. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Trust Pilot from a Person who is not techie" January 31, 2023 4.0 Addresses customer complaints and feedback through a centralized platformImproves customer satisfaction and loyalty through the gathering and addressing of customer feedbackIncreases customer engagement and positive word-of-mouth through positive reviews and ratingsEnhances a business's online reputation and credibility through customer reviews.BenefitsImproves customer satisfaction through the gathering of valuable feedback and insightsIncreases sales and customer engagement through positive reviews and ratingsHelps businesses to build trust and credibility with potential customersProvides a platform for businesses to respond to customer reviews and resolve customer issues. Pros Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and increase salesHelps businesses to build trust and credibility with potential customers through positive reviewsOffers both free and paid plans for businesses to use the platform. Cons May not provide a representative sample of customer opinions, as users may be more likely to leave reviews after negative experiencesMay be subject to fake or biased reviews, which can negatively impact a business's reputationMay not be suitable for businesses in certain industries, such as healthcare or finance, that require stricter privacy and security measures. Review Source Response from Trustpilot February 1, 2023 Hi Debbie, Thanks for your feedback! We're so glad to hear that you're enjoying using our platform and have found it to offer valuable insights, and in building trust and credibility with potential customers. That's what we're here for after all! Thanks, The Trustpilot Team VR Verified Reviewer chief executive officer Marketing and Advertising Used the software for: 2+ years ### "It's an excellent resource for all of you who are" October 27, 2022 5.0 I've been using Trustpilot for over a year now and have had nothing but amazing experiences with it. I'm able to find unbiased reviews from people like me and get a better idea of what I'm getting into before making my big purchase. The website is very user-friendly and has the most up-to-date information on the products that I'm interested in. Pros I have been using Trustpilot for years now and it is an invaluable resource. With so many companies out there, it's hard to know who is honest and worth your time. Trustpilot has always been a solid resource for me to make a decision about a company and the reviews are always genuine. I'm confident that Google and Bing recognize them as well because they put them on the first page of search results Cons Trustpilot is a site that I've been using ever since I heard of it. It's really cool to know that you are helping other people make better choices and make sure that the products they buy are worth what they're spending on them. Trustpilot is a great site, and I can't wait to see it grow even more! Review Source Response from Trustpilot October 28, 2022 Hi, Thanks for taking the time to leave us a review. It's great to know that you're enjoying using Trustpilot and find it to be an invaluable resource. Thanks, The Trustpilot Team Anurag S. Administrative Assistant Government Administration Used the software for: 2+ years ### "Trust Pilot name is enough" February 16, 2023 3.0 My Overall experience with trust pilot is better than trust radius. Because trust pilot is free to post, never paid for review. Their most of reviewer are genuine and fully organic.. Pros Trust pilot as above i said name is enough for their contribution in every possible sector, where trust and reliability is most important factor. I am using trust pilot sinse 2010.i feel their 75% of views express here are true and organic. Now a days everyday new frauds are coming in news, so people 's dont trust easily. This platform play significant role and help people in determining what is best for him. This is the only reason, I really liked this platform very much. I also have posted several reviews. You can check. Cons I dont like about trust pilot only one point, here anybody can post fake reviews. I suggested for trust pilot, first check genuineness of reviewer, so that no one post fake review. It also increased their reputation, reliability and trust. Reason for choosing Trustpilot As i above stated trust pilot is better than trust radius. Because trust pilot is free to post, never paid for review. This is their strength. Review Source Response from Trustpilot February 28, 2023 Hi Anurag, Thanks for taking the time to leave us a review. We're so happy to hear that you've been a long time user of Trustpilot and enjoy using it for feedback! We do do lots to combat fake reviews and safe guard our platform. But, there's always room for improvement and we will definitely take your feedback in for the future. Thanks, The Trustpilot Team ET Elexciss T. Web Content Manager Consumer Goods Used the software for: 1-2 years ### "Great Experience using Free Version" December 7, 2022 4.0 Pros Full disclaimer, we are using the free version of TrustPilot and have been for a year or two. What's great about is the ease of response and snapshot insights that we're able to receive. I like that even with the free account there are some customizations available. Cons I feel like TrustPilot could be a bit more involved when someone submits multiple reviews about the same issue. Sometimes they'll catch it and note it's not part of the overall score - but other times they don't. Also, if we do a request for more information from the poster and they don't respond, it doesn't give us any avenue to address their concerns and the review should be removed in my opinion. I don't bother to fight these as TrustPilot is not our main review platform, but if it was this would definitely be more cause for concern. Review Source Response from Trustpilot December 9, 2022 Hi, Thanks for leaving us a review! It's great to know that you're finding our platform to be easy to use. We use a strong combination of dedicated people and clever technology to protect our platform. Our customized fraud detection software automatically detects suspicious reviews and removes fakes. In addition, businesses and consumers can flag reviews that violate our guidelines. Our Content Integrity Team checks each flagged review, and if they find that it breaks the rules, they take action. Thanks, The Trustpilot Team MA Michael A. President Retail Used the software for: 2+ years ### "Years of frustration, terrible investment" October 13, 2020 1.0 The last straw that finally pushed us to sign up with another review company (Verified-Reviews), was when a customer posted a horrible review about our company and insisted that we discount a product they wanted by 50% or they wouldn't remove the terrible review. We were not ok with extortion and thought showing Trustpilot this totally inappropriate demand from a rogue customer would result in the bad review being removed. Shockingly Trustpilot refused to take down the bad review even after we showed them proof in emails from the customer that they wouldn't remove the review unless we discounted one of our products by 50%. We had enough being taken advantage of by Trustpilots outrageous fees and contracts, then they allow customers to extort us, and customer service was horrible... we are SO glad we left! Pros Trustpilot had a better UI / design than other 3rd party review platforms, that eventually turned out to be a wolf in sheep's clothing mistake that our company should have recognized far sooner. Cons We find Trustpilot's renewal practices oppressive, with the exponential price demands, very unreasonable, and with terrible service on so many issues we experienced with their back end system. Then the amount of fake reviews being left by spammers was a daily annoyance that we had to manually flag; it became impossible to accept after we'd have multiple reviews left in a day from people leaving fake reviews on our acccount about a TV they bought, or a vacation package, it very quickly dissolved into nothing but a major headache for our team to monitor and Trustpilot's customer service was worthless. Review Source Response from Trustpilot November 13, 2020 Hi Michael, Thanks for taking the time to leave us a review. We're so sorry to hear that you didn't enjoy your Trustpilot experience so much. We do work really hard to combat fake reviews and any misuse of our platform, but will be sure to let our team know of your feedback. If there's anything we can do to help out in the future, please don't hesitate to get in touch. VR Verified Reviewer 3D Artist Animation Used the software for: 2+ years ### "The esiest way to know who you should trust" February 3, 2023 5.0 Trustpilot helped me several times Pros Trustpilot is absolutely the better and the esiest way to understand if a service is reliable or not.It is very intuitive and easy to use. Cons There are some things that are missing or could be improven, for example there is not a "news" or "articoles" section. Review Source Response from Trustpilot February 6, 2023 Hi, Thanks for sharing your feedback! We're so glad to hear that you've put your trust into Trustpilot. We will be sure to take in your feedback around missing some items and info and pass it along to our team to look into for the future. Thanks, The Trustpilot Team Vincenzo S. Geom Graphic Design Used the software for: 2+ years ### "An effective ally against scams and crafty people" August 20, 2023 5.0 I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many types of worlds, good and bad, I use trustpilot mainly to be able to make a first online selection and to understand so which websites are more reliable than others. On many occasions it has allowed me to fall into guaranteed scams, in fact the websites were perfectly created and seemed to be reliable sites, but reading the reviews on trustpilot, left by unfortunate people who had fallen for it before me, I understood that instead it was a scam that would have cost me money and time. I must say that very often trustpilot, thanks to the positive reviews, has allowed me to discover websites that I didn't know. Fundamental division into categories to find new inspiration. Pros I like the ease of use and clarity of the content. Cons I don't like the lack of an app that can speed up smartphone research. Review Source Response from Trustpilot August 23, 2023 Hi Vincenzo, Thanks for the feedback. However, we do have an app! This should be able to be found in your app store today. We're also glad to hear that Trustpilot has been a useful resource for you to reference! Thanks, The Trustpilot Team BL BeBa L. Freelancer Graphic Design Used the software for: 2+ years ### "A must have for expand your business reputation " January 18, 2023 4.0 Pros Very easy to use and useful to understand how your business is going Cons The reviews can be faked and I would like trustpilot to have a better control on it Review Source Response from Trustpilot January 25, 2023 Hi BeBa, Thanks for taking the time to share your experience with us! It's great to know that you've found Trustpilot to be a must have to expand your business reputation. We work around the clock to combat fake reviews. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP addresses, user identifiers, device characteristics, location data and timestamps, to determine if it exhibits patterns of suspicious behavior. Whenever our software detects clearly fraudulent reviews, the review is moved offline and we send an email to notify the reviewer. However, if we have overwhelming evidence that the review is fake, we won't reinstate it. We also give both businesses and consumers the opportunity to flag a review if it contravenes our guidelines. Detecting problems isn't an exact science and even though we catch most of what's out there, we always welcome help from anyone using Trustpilot. Thanks, The Trustpilot Team Avela L. Customer Administrator Telecommunications Used the software for: 6-12 months ### "I have received alot of trust pilots than expected and it is much easier to access these" March 11, 2024 5.0 Trustpilots are part of my incetive at work so I tend to make sure that my name appear on the platform and trust pilots work the same as google reviews Pros The fact that a customer can mention my name and the whole world will know that I provided an efficient service Cons One star especially when they close to my name Review Source Response from Trustpilot March 12, 2024 Hi Avela, Thanks for the feedback. We're glad to hear that you're finding our platform to be easy to use when accessing your reviews! Thanks, The Trustpilot Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.