--- title: "Trustpilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Trustpilot the right Customer Experience solution for you? Explore 1206 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169618/Trustpilot/reviews/" page_type: "reviews" language: "en" --- Trustpilot 4.5 (1206) [View alternatives](https://www.capterra.com/p/169618/Trustpilot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 15th, 2026 # Reviews of Trustpilot Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly with reviews.“ April 27, 2026 Sasha B CustomerSports, Self-employedUsed the software for: Less than 6 months. “My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content.“ August 14, 2025 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “I also appreciated how easy it is to collect, manage, and respond to reviews, as well as the visibility Trustpilot offers to build consumer trust and brand credibility.“ April 27, 2026 AZ Alexis Z CTE Business TeacherEducation Management, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “One downside of Trustpilot is that sometimes it can be hard to tell which reviews are real and which might be fake or biased. While the company tries to manage this, some businesses might still get unfair ratings based on a few bad experiences.“ October 29, 2024 KM Karen M Managing EditorPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external audiences.“ January 5, 2026 Sasha B CustomerSports, Self-employedUsed the software for: Less than 6 months. “I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not allowed.“ August 14, 2025 AA Amani A Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that.“ January 14, 2026 SB Samuel B Co FounderUtilities, 2 - 10 employeesUsed the software for: 1-2 years. “There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small company it does not make sense for us to upgrade to a premium plan.“ July 19, 2025 ## Showing most helpful reviews Showing 1-25 of 1206 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Portia A. Nurse Health, Wellness and Fitness Used the software for: 1-2 years ### "Helpful for checking reviews before you buy" April 25, 2026 5.0 Overall, my experience has been good. I use it regularly to check reviews before trying new products or services, and it has helped me avoid a few bad experiences. It’s a useful tool, especially when you’re unsure about a company. Pros I like how easy it is to read real customer reviews before buying something or using a service. It helps me make better decisions and avoid wasting money. The layout is simple and everything is easy to understand. Cons Sometimes it’s hard to know if all the reviews are genuine, as some businesses seem to have only very positive reviews. Also, not every company responds to feedback, which can be a bit frustrating. Review Source VR Verified Reviewer Marketing Information Technology and Services Used the software for: 1-2 years ### "Expensive but necessary for reputation management" July 21, 2025 4.0 In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our plan, so we're paying for a diminished product, but so many software companies are doing this nowadays. I truly wish there was an alternative Pros The interface is very user friendly, it's easy to integrate with ecommerce and easy to manage replying to customer reviews. Cons It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation. Switched from [Feefo](https://www.capterra.com/p/160258/Feefo/) Feefo no longer supported our ecommerce platform Review Source Response from Trustpilot July 25, 2025 Hi there, Thanks for your feedback - we're really glad to hear you're finding the platform easy to use and helpful for managing customer reviews and integrations. We hear you on the pricing. We know that investing in reputation management can feel like a big commitment, especially when it becomes a “must-have” tool. We're always working to improve the value we provide and hope the features and insights continue to support your goals. Appreciate you taking the time to share your thoughts - if there’s ever anything we can do to help you get more out of the platform, just let us know. Thanks, The Trustpilot Team Erik O. Ecommerce and CRM Manager Retail Used the software for: 2+ years ### "Trustpilot’s Business Model Feels Like a Trap" March 7, 2025 1.0 We initially saw value in Trustpilot, but after experiencing unethical renewal practices and a refusal to engage in fair dialogue, we can no longer recommend them. They will likely respond to this review with a generic statement about "contract terms" and directing us to their support team – but that is exactly the issue. Their "support" consists of canned responses that do not address real concerns. Any business considering Trustpilot should be extremely cautious and ensure they understand the full implications of their subscription terms. There are alternative platforms with far more ethical business practices. Pros Trustpilot’s platform is well-known, and having customer reviews in one place can be useful for businesses. The integration options are solid, and the basic functionality does what it promises. Cons Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drastically increased prices without clear consent, and their support team does little to resolve disputes fairly. Instead of prioritizing customer relationships, they seem focused on locking businesses into overpriced contracts with little room for negotiation. Review Source Response from Trustpilot July 25, 2025 Hi Erik, Thanks for sharing your experience. We're sorry to hear you feel this way and appreciate the opportunity to better understand your concerns. We aim to be transparent in our communications and contract terms, including renewal details, which are shared during onboarding and outlined in your contract. That said, we understand how frustrating it can be when expectations and experiences don't align, especially regarding pricing and support. We take feedback like yours seriously and are always looking for ways to improve how we engage with and support our customers. If you're open to continuing the conversation, our team would be happy to revisit the matter and see if we can help bring clarity or a more satisfactory resolution. Thanks, The Trustpilot Team YM Ye M. Director of Operations Financial Services Used the software for: 1-2 years ### "Reliably useful, reliably efficient" June 3, 2026 4.0 Very easy to write up and also incredibly easy to filter reviews according to star ratings, dates or key words/ criteria. In fact, I'd say best ever. Pros The best thing about Trustpilot is its reliability. As the name suggests, the reviews are always pertinent and trustworthy. For the products and services I have already tried, I find that my opinion is on a par with the majority and where I have not heeded the advice, I have regretted it. Cons Some of the more professional services like car traders seem to have their own reviewers. I think Trustpilot could improve their coverage. Sometimes I cannot find any reviews about a company at all. Maybe they need to incentivise reviews for niche companies. Review Source RS Radha S. Legal Assistant Legal Services Used the software for: 1-2 years ### "A Well‑Known Review Platform That Supports Transparency" April 27, 2026 5.0 Overall, my experience with Trustpilot was generally positive. The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly with reviews. I found it valuable for understanding customer sentiment, monitoring brand reputation, and demonstrating accountability through responses to both positive and negative reviews. However, managing reviews can sometimes be challenging, particularly when dealing with feedback that feels misleading or unfair. Dispute processes can be time‑consuming, and many advanced features—such as deeper analytics and customization—are tied to paid plans. Despite this, Trustpilot remains a strong and widely recognized review platform, especially useful for businesses focused on credibility, visibility, and customer trust. Pros What I liked most about Trustpilot was its transparency and credibility as a review platform. It provides a trusted space for customers to share genuine feedback while helping businesses understand their reputation and identify areas for improvement. I also appreciated how easy it is to collect, manage, and respond to reviews, as well as the visibility Trustpilot offers to build consumer trust and brand credibility. Cons What I liked least about Trustpilot was the limited control businesses have over negative or misleading reviews. While transparency is important, disputing or removing reviews that appear inaccurate or unfair can be challenging and time‑consuming. Additionally, some of the more useful features—such as advanced analytics, customization, and review management tools—are locked behind paid plans, which can make the platform feel somewhat pay‑to‑play for businesses trying to actively manage their reputation. Review Source Sasha B. Customer Sports Used the software for: Less than 6 months ### "Unreliable " August 14, 2025 1.0 When I made contact I thought they would fix their error but they didn't. I received what seemed like an automated reply with no name that they still wouldn't allow my review due to their automated detection technology. Pros The website was easy to use and fill in the boxes to leave a review. I didn't realise though that trust pilot would choose which reviews were going to be added to their website. Cons My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content. I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not allowed. Several of my friends who also left genuine reviews for the same business had their reviews removed. Switched from [Google Chrome](https://www.capterra.com/p/228985/Chrome/) The business I was leaving a review for used Trustpilot, I won't use them again. Review Source Response from Trustpilot August 29, 2025 Hi there, Thanks for sharing your experience and apologies for the trouble. We want you to be able to share your experiences, we just ask that these are within our guidelines or they can be flagged. If you think there's been a mistake or want our team to take another look, please fill out this form https://help.trustpilot.com/s/contact-us?language=en\_US and they'd be happy to do so. Thanks, The Trustpilot Team VR Verified Reviewer Leasing Consultant Real Estate Used the software for: 2+ years ### "Very Useful Product in Today's Digital Age" January 14, 2026 5.0 My overall experience with Trustpilot has been positive, both in reviewing through them as well as reading other people's reviews. It is a very useful company, especially in today's digital age. Pros Trustpilot is excellent. Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that. I get to read from authentic experiences from customers in real time, and it really helps to decide whether or not companies are legitimate. 10/10 product in my eyes. Cons Trustpilot is only as useful as the reviewers that use it. The more reviews, the more reliable Trustpilot's reviews are because we get to read from a variety of sources as opposed to one very satisfied/dissatisfied customer. Trustpilot is a more like an "if you know, you know" type of company, and one thing I would suggest they do is to advertise themselves in order to attract more reviewers. Review Source KM Karen M. Managing Editor Publishing Used the software for: 2+ years ### "The easy way to manage our brand's reputation for small teams." January 5, 2026 4.0 Trustpilot is useful for tracking customer opinions and establishing credibility for the brand, as well as making marketing decisions, and it brings reviews together into one place so that trends and issues can be easier to spot over time. Pros I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external audiences. Cons The learning curve is steep during initial setup, and some advanced features are a bit tricky to configure correctly for small teams. Review Source SL Stefanos L. CEO Real Estate Used the software for: Less than 6 months ### "Incredibly damaging to business!" January 15, 2026 1.0 Incredibly damaging to business! I registered with Trustpilot as a company and received a 5-star rating. However, my profile shows 3.7 stars. I then sent my profile to many of my customers and they rated it. All with 5 stars. My profile showed 4.3. And now Trustpilot has deleted 6 reviews from my customers. Now I'm back at 4.0. It looks like Trustpilot is deliberately trying to damage my business. TO ALL NEW BUSINESSES! BE CAREFUL WHEN REGISTERING, IT CAN BE VERY DAMAGING TO YOUR BUSINESS. By the way, once created, you cant delete your account. This is called slavery. Pros Now nothing. As a new business this is the worst you can do. Sorry but cant say even one positiv thing about trustpilot. They are very famous but they dangerous for new business. Cons Get bad reputation by using trustpilot. The system of trustpilot is not like every other system. On every reviewing system, when you have 4 5Star reviews, you have 5 Stars on your profile with a small (4). this show the count. Very clear to understand for everybody. On trustpilot you have 4Star profile. So you look like a bad decision for new customers. Review Source WB Will B. Co-Founder Arts and Crafts Used the software for: 2+ years ### "Glad Trust Pilot exists, used across the sectors" January 12, 2026 5.0 A giant in the field which could enhance their App based offer with broader tools for analysis across customer behaviour and motivations Pros Trust Pilot is the largest of its kind in the sector and is used across the board to gauge trust. It is trustworthy, verifiable and holds a lot of useful data about customers and the sector. It is useful from both sides of the fence. Cons Sometimes it is unclear if a review is paid promotion or not, which is different from other providers. Otherwise it is very useful. Their Mobile app could be better and more useful tool wise. Review Source RC Regina C. Credit Specialist Music Used the software for: 2+ years ### "Reputable Company " April 13, 2025 5.0 My experience is good. I’m very familiar with Trustpilot because I take most of my employer’s surveys through them. Pros It allows you to take surveys that are relevant to your experience with a company Cons Some questions in the surveys are repetitive and unnecessary Review Source Response from Trustpilot April 16, 2025 Hey Regina, Thanks for sharing your feedback with us! We always love to hear that someone is enjoying using our platform for reviews. We hope you continue enjoying your experience and please feel free to get in touch if you have any additional questions or concerns! Thanks, The Trustpilot Team LE Lauren E. Designer Public Relations and Communications Used the software for: I used a free trial ### "A good platform to boost your trust" May 8, 2025 5.0 Pros How to leave and review reviews for different places and things. I feel like it has a good sense of community and is easy to manage Cons How to pull off and intergrate reviews into your own company.. could be made easier with different functions.. what reviews you'd like to feature etc if you pulled off a short video/ animation or image for websites etc. Review Source Response from Trustpilot May 9, 2025 Hi Lauren, Thanks for sharing! We love hearing that you're enjoying using Trustpilot for reviews. Thanks, The Trustpilot Team DB Dori B. Behavior Consultant Education Management Used the software for: 1-2 years ### "Safe with trust pilot " January 31, 2025 5.0 I use it to look up the reliability of online companies Pros I like that you can look up the safety and reliability of a company Cons I can’t think of anything that I don’t like Review Source Response from Trustpilot February 4, 2025 Hi Dori, Thanks for the kind review! We are so glad to hear that you're enjoying using Trustpilot to find trusted companies. Thanks, The Trustpilot Team JB Jeffrey B. Owner Consumer Services Used the software for: I used a free trial ### "Pretty decent place" December 10, 2024 5.0 Going pretty good so far and hope to keep it as so Pros It's easy to use and fast as well............ Cons So far not many things.its a clever app.with good services Review Source Response from Trustpilot December 19, 2024 Hi Jeffrey, Thanks for the kind words! We're glad to hear that you're enjoying your Trustpilot experience so far. Thanks, The Trustpilot Team GW Grace W. Office Manager/Director of Events Financial Services Used the software for: 1-2 years ### "ZERO REVIEWS. Trustpilot = AWFUL experience from start to finish is an understatement! DO NOT USE." May 22, 2023 1.0 TrustpilotAWFUL experience from start to finish is an understatement! DO NOT USE.1. No onboarding. I was left to figure everything out myself.2. Our account was set up incorrectly under the wrong company as we operate as two entities. It took 1.5 months to get it corrected and the subscription was useless during that time. 3. We were set up with stars instead of written testimonials as we requested. So I was told it’d be more expensive. This should have been told to us up front. Again, useless during that time. 4. We were given a link so that our clients can submit an UNVERIFIED testimonial. Why would we want that? This was not shared until after I cancelled cancel. 5. Since we’re Retirement Planners and our clientele are older or elderly and aren’t tech savvy enough to create an account after clicking said link so we have a ZERO conversion rate so we have gotten NO benefit from Trustpilot. 6. You get ONE notice of renewal that went into my junk and didn’t see.7. I was told that someone marked my account for non-renewal on 1.3.23 and yet that was not the case. They’re trying to say we renewed for an entire year.8. Today is 5.20 and I have reached out SEVERAL times since 3.2 to discuss our account with someone. It took over 1.5 months for our account manager to contact me.9. They don’t keep good records so they don’t have “proof “of they tell their customers.10. They don’t care about customer service or how it has impacted their customer. Pros NOTHING. We got ZERO benefit from Trustpilot. Complete waste of money. Cons My entire experience was HORRENDOUS from beginning to end. Even after I thought the end was over. Review Source Response from Trustpilot June 2, 2023 Hi, Thanks for taking the time to share your experience with us and we're so sorry to hear that you haven't been enjoying using our platform. We will definitely take your feedback in and pass it along to the relevant teams to look into improving moving forward. Please know that all cancellations must be done within the terms of your contract. Thanks, The Trustpilot Team BV Brian V. Entrepreneur Internet Used the software for: Less than 6 months ### "My honest opinion about Trustpilot" August 22, 2022 4.0 Customer engagement has increased since I now know what my customers are complaining about and I can quickly fix it with the help of Trustpilots analysis and feedback management. Pros I like that my customers can freely say what they feel about my business and having a customer take their time to give a review means I can offer support outside of my own business. This in turn increases my overall customer service experience and offers potential customers transparency and unbiased business practices. Cons I didn't like the fact that people can't be screened for legitimate reviews so that hurts my business sometimes because some people come on Trustpilot to give negative reviews so that really messes up the metrics. Hence I have stated I don't really like reports because they have fake reviews. Review Source Response from Trustpilot August 31, 2022 Hi Brian, Thanks for taking the time to share your experience! We love hearing that you're enjoying using Trustpilot and are happy that your customers can share their genuine experiences. Trust is at the heart of what we do, which is why our team is constantly working to fight fake reviews and misuse. Whilst we consistently invest time and resource into our fake reviews detection, for us, it's an ongoing process. We're always making updates to our automated systems, researching fake review patterns and recently we launched a legal initiative to combat review selling at its source - review seller networks. We know our work in this area isn't a catch-all and there will always be work to be done, but, we're up for the challenge! Thanks, The Trustpilot Team JP Jessica P. Administrative assistant Hospital & Health Care Used the software for: 1-2 years ### "Trust had the answers you need!" November 12, 2022 4.0 This Software has changed the way I'm able to do my job and provide my patients with what they need. Pros I love the fact it does all the hard work and asks the tough questions for me and I just reap the benefits. Cons have yet to find a feature they dont have that i desire. Review Source Response from Trustpilot November 16, 2022 Hi Jessica, Thanks for your review! It's great to know that you're reaping the benefits of our platform so far. We hope you continue enjoying using Trustpilot! Thanks, The Trustpilot Team Jacob H. Business Developer Furniture Used the software for: 2+ years ### "Disappointing Service and Misleading Practices" January 5, 2024 1.0 As a customer, I expect a certain level of sincerity and professionalism from companies, especially those that promote genuine customer experiences. Unfortunately, my interactions with this company have been utterly disappointing, characterized by a lack of real communication and a failure to adhere to their own stated guidelines. I approached the company with a serious concern that directly contradicted their community guidelines. Rather than receiving a thoughtful response, I was met with robotic, automated replies. These messages, which were ostensibly translated into Danish, failed to address the specific issues I raised. It's perplexing and frustrating to receive a response in a language that suggests no genuine effort to understand my initial communication. Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices. It's disheartening to see a company talk about authenticity and customer engagement, only to hide behind generic, automated messages that offer no real solutions or acknowledgments of the problem. The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves. This contradiction not only undermines their credibility but also highlights a worrying lack of accountability. For a company that is part of a platform like Trustpilot, which is designed to foster transparency and honest feedback, this behavior is particularly concerning. It's essential for such platforms to represent companies that genuinely interact and engage with their customers. Unfortunately, this has not been my experience. In conclusion, I am left with a sense of profound disappointment and frustration. The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards, I urge them to reevaluate their customer interaction strategies and start practicing what they preach. Until then, I can only advise others to approach this company with caution. Pros Their website is fairly well-designed and easy to use. Cons Untrustworthy business practices and kartel-like methods. Your score is greatly affected by your interest in buying the products to be able to build up positive reviews. Review Source Response from Trustpilot January 8, 2024 Hi Jacob, Thanks for taking the time to share this with us. While we don't love hearing that you haven't had the best experience with Trustpilot, we appreciate feedback in all of its forms. If you could leave us with more information surrounding your account, we can follow up with our team on this one and try our best to improve your experience. Thanks, The Trustpilot Team FSS Fahim Shahriar S. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Deciding To Trust Made Easy!" July 8, 2022 4.0 Before trusting a business or product I do my research and this platform has been my number one place for checking other peoples experience. This is far the best option available on the market. Pros This enables buyers to do a proper research about the business or product. Clears doubts and increases sales in case of businesses. A vast number of reviews can be found which is very helpful for users. Cons Nowadays fake reviews and scammers are filling up this platform which rises a lot of concern. If they work on this then surely it will be the best. Review Source Response from Trustpilot July 12, 2022 Hi Fahim, Thanks for sharing your experience! It's great to know that you've found Trustpilot to be a great place to research a business before buying. Trust is at the heart of what we do, which is why our team is constantly working to fight fake reviews and misuse. Whilst we consistently invest time and resource into our fake reviews detection, for us, it's an ongoing process. We're always making updates to our automated systems, researching fake review patterns and recently we launched a legal initiative to combat review selling at its source - review seller networks. We know our work in this area isn't a catch-all and there will always be work to be done, but you know what Fahim, we're up for the challenge! Thanks, The Trustpilot Team Geoffrey L. Project Manager Automotive Used the software for: 2+ years ### "Collect review information" August 30, 2022 5.0 The experience that I have with this tool is pleasant and has positive aspects that help me to know and know what third parties express about the programs; likewise the design that it maintains is easy to use and improves the quality when publishing the reviews. Pros I like to use this tool because through it I can gather the necessary information to know about the programs that are going to be used in the future through third-party opinions, it is of great help and I can also express my opinions through reviews of programs that have been used describing our experiences Cons I do not have any negative characteristics since I consider that it is of good quality and does not cause me discomfort when using it. Review Source Response from Trustpilot September 7, 2022 Hi Geoffrey, Thanks for leaving us a review! It's great to know that you're enjoying using the Trustpilot platform to gain insights and review information. Thanks, The Trustpilot Team PE Precious E. Community builder/manager Computer Games Used the software for: 2+ years ### "Trustpilot, the most trusted review website." February 9, 2023 4.0 I have had a great experience with Trustpilot so far, and it also saves me time searching to know if a particular major service is legit or not. Pros I love the fact that I can always get the most important review and people's feedback on a particular product or service before I proceed to use the service. It has been really helpful. Cons I would want to suggest if it will be possible, that Trustpilot should be integrated with major shopping and services websites to show people review on what they're about to purchase. Review Source Response from Trustpilot February 28, 2023 Hi Precious, Thanks for the kind words! We love hearing that you're enjoying finding reviews and feedback on our platform. Regarding your point around integrations - companies who use Trustpilot can integrate reviews onto their websites and product pages if they would like! However, it's not something we can decide for them. We hope you will continue enjoying your Trustpilot experience! Thanks, The Trustpilot Team Ouattara B. Telecom Technician Telecommunications Used the software for: 1-2 years ### "A great way to read reviews about products" January 18, 2023 4.0 There are several platforms I visit when I want to make a choice about a product. Trustpilot is one of my favorites. It's important to know what you're dealing with before you start, especially if it costs you money Pros There are so many products in our markets these days, I think it's very important to get input from other consumers before making a choice. Trustpilot is one of the platforms that I regularly consult before making a decision about a product. For me, TrustPilot is a great platform where you can collect real customer reviews. You can find reviews on different types of products, physical or software. You can also find different types of reviews and ratings, with the right comments. Moreover, it is easy to use. By typing in the search bar, you can find the product you want. I recommend that anyone who wants to buy a product should check it out Cons I don't really have a recommendation for this platform. It suits me for the moment Review Source Response from Trustpilot January 25, 2023 Hi Ouattara, Thanks for sharing your experience with us. We love to know that you've found Trustpilot to be a great way to read reviews about products and that you use it regularly. We hope you continue enjoying your Trustpilot experience! Thanks, The Trustpilot Team VR Verified Reviewer CEO Consumer Goods Used the software for: 2+ years ### "Trustpilot is Reliable " November 12, 2023 5.0 Fantastic experience using this Trustpilot software. Pros I like the honesty that Trustpilot publishes. Cons Nothing I like least about Trustpilot. I’m not going to report any negativity about this software. Review Source Response from Trustpilot November 16, 2023 Hi, Thanks for your review. It's nice to know that you're finding Trustpilot to be a reliable platform! Thanks, The Trustpilot Team BL BeBa L. Freelancer Graphic Design Used the software for: 2+ years ### "A must have for expand your business reputation " January 18, 2023 4.0 Pros Very easy to use and useful to understand how your business is going Cons The reviews can be faked and I would like trustpilot to have a better control on it Review Source Response from Trustpilot January 25, 2023 Hi BeBa, Thanks for taking the time to share your experience with us! It's great to know that you've found Trustpilot to be a must have to expand your business reputation. We work around the clock to combat fake reviews. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP addresses, user identifiers, device characteristics, location data and timestamps, to determine if it exhibits patterns of suspicious behavior. Whenever our software detects clearly fraudulent reviews, the review is moved offline and we send an email to notify the reviewer. However, if we have overwhelming evidence that the review is fake, we won't reinstate it. We also give both businesses and consumers the opportunity to flag a review if it contravenes our guidelines. Detecting problems isn't an exact science and even though we catch most of what's out there, we always welcome help from anyone using Trustpilot. Thanks, The Trustpilot Team Avela L. Customer Administrator Telecommunications Used the software for: 6-12 months ### "I have received alot of trust pilots than expected and it is much easier to access these" March 11, 2024 5.0 Trustpilots are part of my incetive at work so I tend to make sure that my name appear on the platform and trust pilots work the same as google reviews Pros The fact that a customer can mention my name and the whole world will know that I provided an efficient service Cons One star especially when they close to my name Review Source Response from Trustpilot March 12, 2024 Hi Avela, Thanks for the feedback. We're glad to hear that you're finding our platform to be easy to use when accessing your reviews! Thanks, The Trustpilot Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.