# Page 3 | Trustpilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Trustpilot the right Customer Experience solution for you? Explore 1204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169618/Trustpilot/reviews --- Trustpilot 4.5 (1204) [View alternatives](https://www.capterra.com/p/169618/Trustpilot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Trustpilot ## Showing most helpful reviews Showing 51-75 of 1204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TH Thierry H. Gérant Computer Hardware Used the software for: 2+ years ### "Trustpilot, le pouvoir de donner le droit de notation à des non clients d'un site" September 9, 2024 1.0 L'intégration dans Prestashop se fait sans problèmes, par contre si vous souhaitez ajouter des modules à votre formule de base, les prix grimpent très vite. Pros Trustpilot est le leader dans ce domaine. Le problème est que lorsque l'on devient leader, on peut se sentir le droit d'imposer des politiques qui peuvent être injustement négatives pour ses clients. Cons Depuis Mars 2024, n'importe qui peut mettre des avis sur un site sans pour autant avoir effectué un achat sur ce site. L'utilisation et navigation de votre site, les couleurs, la taille des polices de caractère, pourquoi pas, les prix, pas assez de produits proposés...etc Tout sauf une vrai expérience client. Les conséquences sont une baisse des notations...Les explication données par Trustpilot pour justifier cela sont "lunaires". Review Source Response from Trustpilot September 13, 2024 Hi Thierry, Thanks for sharing with us. However, we just want to clarify a few things. All reviews must come from a real person with a genuine experience with a business. This can include when a reviewer buys a service, browsed a website, had a phone conversation, email correspondence or online chat, visited a physical or online store, used a business's products or services, and/or purchased a product. If you have found that someone has broken the rules and left a review outside of our terms and guidelines, you can flag this in your business dashboard. From there, our Content Integrity team will investigate and take any necessary action. Thanks, The Trustpilot Team Rinaldo M. Programmatore di PC - Sistemista di rete Computer Software Used the software for: 1-2 years ### "TrustPilot il migliore di sempre per vedere l'autenticità del servizio offerto" September 10, 2024 5.0 La mia esperienza complessiva con Trustpilot è completamente positiva, quando devo provare un servizio mi affido a loro per vedere se il servizio vale o meno complimenti veramente! Pros Uso Trustpilot quotidianamente per ogni servizio o software, ritengo che sia l'unica piattaforma che ritengo veramente veritiera con le recensioni sui vari prodotti, apprezzo molto che ogni recensione lasciata è completamente verificata e così ho sempre modo di verificare se quel prodotto o servizio è un prodotto valido o meno. Apprezzo molto il fatto che viene implementato nei vari siti web che offrono servizi per verificare l'attendibilità del servizio offerto OTTIMO veramente. Cons Di Trustpilot mi è piaciuto di meno che dovrebbero fare più controlli inserendo prove concrete per vedere che l'utente che sta recensendo ha provato veramente quel prodotto o servizio, mettendo un campo di obbligo dove inserire una foto come prova prima di inserire 1 stella sul servizio anche se è ottimo da migliorare Review Source Response from Trustpilot September 13, 2024 Hi Rinaldo, Thanks for sharing with us! We're so happy to hear that you're loving using the Trustpilot platform and hope you continue to do so. Thanks, The Trustpilot Team DP Daniele P. autonomo Farming Used the software for: 1-2 years ### "vi prego non utilizzare trustpilot" January 20, 2025 1.0 Assolutamente negativa, ho avuto molto di avere a che fare con la assistenza , purtroppo si tratta di operatori non presenti sul territorio nazionale che traducono i testi e faticano a capire cosa sceivi Pros Non ha alcun vantaggio, recensioni inutili , utenti che recensiscono la qualunque senza alcun diritto o qualifica, Questo sito ha una assistenza alquanto discutibile e non è in grado di valutare le proprie recensioni Cons Non capisco perché una persona possa recensire tutte le realtà aziendali di questo mondo ma non possa essere recensita essa stessa Review Source Response from Trustpilot January 21, 2025 Hi, Thanks for sharing your experience with us. We will be sure to let our internal teams know of your feedback to look into improving moving forward. Thanks, The Trustpilot Team GA Giulia A. Nessuna International Trade and Development Used the software for: 1-2 years ### "Mai più farò affidamento su questo sito " December 8, 2024 1.0 Cancellano recensioni VERE e con acquisti VERIFICATI, indice di medie false! Mai più. Mai più. Mai più. Ad libitum. Pros Cancellano recensioni VERE e con acquisti VERIFICATI, indice di medie false! Cons Censurano le recensioni vere e con prove di acquisto. Review Source Response from Trustpilot December 20, 2024 Hi Giulia, Thanks for the shout, but that's not how our platform works. We want everyone to be able to share their experiences. We just ask that these are within our guidelines or they can be flagged and sometimes removed. Thanks, The Trustpilot Team DB Dori B. Behavior Consultant Education Management Used the software for: 1-2 years ### "Safe with trust pilot " January 31, 2025 5.0 I use it to look up the reliability of online companies Pros I like that you can look up the safety and reliability of a company Cons I can’t think of anything that I don’t like Review Source Response from Trustpilot February 4, 2025 Hi Dori, Thanks for the kind review! We are so glad to hear that you're enjoying using Trustpilot to find trusted companies. Thanks, The Trustpilot Team MM Marta M. CEO Health, Wellness and Fitness Used the software for: I used a free trial ### "Ferramenta de avaliação " May 31, 2025 4.0 Pros óptima ferramenta de marketing para avaliação dos consumidores. Como as avaliações aparecem no google, podem atrair mais pessoas Cons Não dá para controlar qualquer comentário negativo e desfavorável, o plano pago é dispendioso, é necessário monitorizar constantemente e responder a comentários Review Source Response from Trustpilot June 3, 2025 Hi Marta, Thanks for sharing your experience with us. We're glad to hear you're enjoying using Trustpilot for reviews! Thanks, The Trustpilot Team TH Trystn H. Call Center Rep Information Services Used the software for: I used a free trial ### "Good Company" January 16, 2025 5.0 Very easy to navigate and access features. Pros Good features throughout the entire site. Cons I have no complaints. Everything about the site is good. Review Source Response from Trustpilot January 17, 2025 Hi, Thanks for the kind words! We're so happy to hear that you're enjoying our features and using our platform. Please don't hesitate to get in touch if you have any questions or concerns in the future. Thanks, The Trustpilot Team MM Massimo M. IMPRENDITORE Sporting Goods Used the software for: Less than 6 months ### "TRUSTPILOT SERVIZIO FAKE" October 16, 2024 1.0 HO VOLUTO VERIFICARE DI PERSONA COME AVVENISSERO I FEEDBACK SU TRUSTPILOT E SONO RIMASTO SCONCERTATO Pros ASSOLUTAMENTE NULLA, E' UN SITO/SERVIZIO FAKE Cons HO MESSO UNA RECENSIONE NEGATIVA AD UNA AZIENDA SENZA CHE MI VENISSE CHIESTA ALCUNA PROVA CERTA DELL'ACQUISTO DEL SERVIZIO/PRODOTTO, QUINDI CHIUNQUE PUO' DENIGRARE E SCREDITARE QUALUNQUE AZIENDA SENZA ALCUN PROBLEMA, TRA DIRETTI COMPETITOR PER ESEMPIO SI POSSONO SCREDITARE I CONCORRENTI IN MODO SEMPLICISSIMO. MA CHE RAZZA DI SERVIZIO E' ! Review Source Response from Trustpilot October 18, 2024 Hi Massimo, Thanks for getting in touch and sharing your feedback with us. We're an open platform so anyone who has had a recent buying or service experience can write a review, as long as they have a Trustpilot user account, follow our Guidelines for Reviewers, and don’t have a conflict of interest with the business they’re reviewing. Every review on Trustpilot is screened by our automated fraud detection software that identifies and removes fakes. Whenever our software detects clearly fraudulent reviews, the review is moved offline. We also offer tools for businesses and consumers to flag reviews that break the rules and our Content Integrity team will investigate further. Thanks, The Trustpilot Team AP Aakash P. Accessibility Consultant Information Technology and Services Used the software for: 2+ years ### "Easy to use" August 21, 2024 4.0 Pros It makes it very easy to gather feedback and positive reviews from customers quickly. It's also a great way to quickly check the history and standards of other companies that we may want to use. Cons The platform has an issue with fake and paid reviews for other companies which can make it hard to trust reviews sometimes. Review Source Response from Trustpilot August 23, 2024 Hi, Thanks for sharing with us. We're glad to hear that you're finding it easy to use the Trustpilot platform. We do do lots to combat fake reviews, so if you see something in the future that breaks the rules that our team hasn't caught yet, please don't hesitate to reach out. Thanks, The Trustpilot Team JB Jessica B. Content Creator Broadcast Media Used the software for: 2+ years ### "Trustpot, my go to, reliable advisor." September 3, 2024 5.0 Impressive. Have saved me several times from buyers remorse. Pros Comes in very handy when making decisions about products or services. Cons Sometimes it’s difficult to verify authenticity of the ratings given. Review Source Response from Trustpilot September 6, 2024 Hi Jessica, Thanks for sharing! We love hearing that Trustpilot has been useful for you when finding trusted companies. Thanks, The Trustpilot Team DG Destiny G. Owner Design Used the software for: I used a free trial ### "Great Tool to Determine Trustworthiness of Companies" December 10, 2024 5.0 Pros Helps me determine whether a site or company is trustworthy or not. Cons Occasionally it has inaccurate information. Review Source Response from Trustpilot December 19, 2024 Hi Destiny, Thanks for sharing this with us! We're so glad to hear that you're enjoying using Trustpilot when finding companies you can trust. Thanks, The Trustpilot Team CT Callum T. Financial Planner Accounting Used the software for: 1-2 years ### "Trust Pilot - 5 Stars" September 10, 2024 5.0 Good overall service that I am happy with. Pros Good way to know and trust firms and businesses that may be used. A helpful way to understand what others are thinking. Cons Very good service, but perhaps some reviews cannot be trusted. Review Source Response from Trustpilot September 13, 2024 Hi Callum, Thanks for the review. We love hearing that you're finding Trustpilot to be a helpful way to read about others' experiences! Thanks, The Trustpilot Team LQ Lourdes Q. Wellness Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Job 👍 " September 3, 2024 5.0 Every time we want to know about a product or company, we visit Truspilot to verify that we are choosing the right one. Pros They help us choose products according to the rating they get on their website. Cons We have no complaints about this company. Review Source Response from Trustpilot September 6, 2024 Hi Lourdes, Thanks for the review! It's always nice to hear that Trustpilot has been a useful tool when finding a trustworthy product or company. Thanks, The Trustpilot Team MCH Manuela Claudia H. Gärtnerin Architecture & Planning Used the software for: I used a free trial ### "Der Natur auf der Spur. Auf das Paradies auch auf der Erde." August 4, 2024 5.0 Der Natur auf der Spur. Auf das Paradies auch auf der Erde. Pros Alles. Trustpilot unterstützt mich, und ich kann alles sagen was mir auf dem Herzen liegt. Dafür bin ich dankbar. Cons Mir gefällt alles. Trustpilot macht alles richtig. Review Source Response from Trustpilot August 9, 2024 Hi Manuela Claudia, We're so happy to hear that you're enjoying sharing your experiences on Trustpilot! Thanks, The Trustpilot Team sC sandris C. Cariste Polyvalent Logistics and Supply Chain Used the software for: 1-2 years ### "Gros mensonge" August 3, 2024 1.0 Certains avis passe d'autre sont supprimé et si on remet en cause un site "chouchouté" on est directement banni c'est de loin un des pires site de classification ou notation que je connais a l'heure actuel et d'ailleurs quand je vois que tel ou tel site est estimé comme fiable car soit disant très bien noté sur trustpilot ben je m'en éloigne car c'est du mensonge du moment que les entreprise paye il on un pris a parti donc il ne font pas le boulot qu'il devrait faire !! Pros Facile d'utilisation et grande facilité a poster des avis qui vont dans leur sens. Cons Avis supprimé quand il est non conforme "a ceux qu'ils veulent entendre" Review Source Response from Trustpilot August 9, 2024 Hi Sandris, Thanks for sharing with us. We certainly want you to be able to share your experiences. We just ask that these are within our guidelines or they can be flagged and sometimes removed. Thanks, The Trustpilot Team PM Paul M. Photographer Photography Used the software for: 1-2 years ### "A true review platform which you can actually trust" August 31, 2024 5.0 It's a superb trustworthy and genuine review system. Hard to find in these cynical times Pros I think this is the only true review type app/system that I fully trust. It has made me totally engage with it thus helping me with purchases. Cons Genuinely have no dislikes about Trustpilot Review Source Response from Trustpilot September 3, 2024 Hi Paul, Wow - thanks for the kind words! We're so glad to hear how much you're enjoying your Trustpilot experience and will be sure to pass your feedback along to our teams! Thanks, The Trustpilot Team Mai V. Software Product Manager Financial Services Used the software for: 2+ years ### "Decent tool to manage all reviews about my business" July 16, 2024 4.0 Pros Trustpilot has a very user-friendly UI and UX on their main dashboard. I also really like the UI design choice, for example the stars symbol, they look really pretty Cons The tool is not powerful in letting me filter out and know for sure whether the reviewers are authentic people or just bots. Review Source Response from Trustpilot July 19, 2024 Hi Mai, Thanks for sharing with us. We're glad to hear that you're enjoying the user experience with Trustpilot! If you ever think a review breaks the rules, you can always flag this for our team to look into. If they find that a review violates our guidelines, action will be taken. Thanks, The Trustpilot Team GM Gaelle M. formatrice Management Consulting Used the software for: I used a free trial ### "Cette plateforme ne reflete pas ce que pensent les clients d'une dite société. " August 7, 2024 3.0 Mon expérience à été courte et inefficace pour ce que cela veut être: le traitement des avis clients d'une dite société. Pros Le fait d'avoir une plateforme pour diffuser des avis clients Cons Mon avis a été supprimé malgré avoir prouvé être cliente de la dite société grace à plusieurs factures clients. Il se cachent derriere leur logiciel qui leur dit que mon avis est faux sauf que la vérité d'une expérience se vit d'un point de vue personnel. Les avis sont fait pour reflète l'experience humaine mais avec Truspilot on est sur un robot qui contrôle ce que vous devait exprimer ou pas. Review Source Response from Trustpilot August 9, 2024 Hi Gaelle, Thanks for sharing with us. We want you to be able to leave reviews - just within our guidelines. If you think our team or software has made a mistake with yours, please don't hesitate to follow up so they can reevaluate. Thanks, The Trustpilot Team MM Maria M. Auto entrepreneur Retail Used the software for: 1-2 years ### "Un alibi pour les arnaquers" July 25, 2024 2.0 Pros Avant , je crois en Trustpilot , mais ça est fini . Cons Comme disait : il protège les arnaquers en bloquant les avis non favorable ,mais prouve Review Source Response from Trustpilot August 5, 2024 Hi Maria, Thanks for sharing with us. We certainly want everyone to be able to share their experiences - just within our guidelines. Thanks, The Trustpilot Team Ashish A. Customer Service Representative Warehousing Used the software for: 1-2 years ### "Waters of Customer Feedback " June 21, 2024 5.0 Pros User-Friendly Interface: The website is easy to navigate, making it simple for users to submit reviews. Cons Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers. Review Source Response from Trustpilot June 26, 2024 Hi Ashish, Thanks for your review. It's great to know that you're finding Trustpilot to be easy to use for reviews! Thanks, The Trustpilot Team CM Cheyenne M. Cashier Wholesale Used the software for: 1-2 years ### "Try trustpilot today!" June 24, 2024 5.0 Pros I like that trust pilot has made it possible for all to gather or post reviews on any website or app allowing us to collaborate together to determine rather an app being used if its worth the money being paid or its trustworthiness all together Cons There was nothing I didn't like about trust pilot Review Source Response from Trustpilot July 8, 2024 Hi Cheyenne, Thanks for sharing with us! We love hearing that you're enjoying using Trustpilot to find companies you can trust! Thanks, The Trustpilot Team islam K. Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "Trustpilot as a wealth of information and tools. " May 1, 2024 4.0 Trustpilot is widely regarded as a helpful platform for consumers to research and evaluate businesses based on real customer reviews. It provides transparency and allows users to make more informed decisions when choosing products or services. Pros I liked most about Trustpilot is its comprehensive database of customer reviews, which provides valuable insights into businesses' reputations and helps me make informed decisions. Cons Trustpilot was the occasional presence of fake reviews. It made it difficult to trust the credibility of the ratings and opinions shared on the platform. I wished for more robust measures to ensure the authenticity of reviews and greater transparency in the review verification process. Review Source Response from Trustpilot May 6, 2024 Hi islam, Thanks for sharing with us! We love hearing that you're enjoying using our platform to gain valuable insights. We do do lots to protect our platform from fake reviews, but we are always making improvements and will take your feedback in to do just that. Thanks, The Trustpilot Team GW Grace W. Office Manager/Director of Events Financial Services Used the software for: 1-2 years ### "ZERO REVIEWS. Trustpilot = AWFUL experience from start to finish is an understatement! DO NOT USE." May 22, 2023 1.0 TrustpilotAWFUL experience from start to finish is an understatement! DO NOT USE.1. No onboarding. I was left to figure everything out myself.2. Our account was set up incorrectly under the wrong company as we operate as two entities. It took 1.5 months to get it corrected and the subscription was useless during that time. 3. We were set up with stars instead of written testimonials as we requested. So I was told it’d be more expensive. This should have been told to us up front. Again, useless during that time. 4. We were given a link so that our clients can submit an UNVERIFIED testimonial. Why would we want that? This was not shared until after I cancelled cancel. 5. Since we’re Retirement Planners and our clientele are older or elderly and aren’t tech savvy enough to create an account after clicking said link so we have a ZERO conversion rate so we have gotten NO benefit from Trustpilot. 6. You get ONE notice of renewal that went into my junk and didn’t see.7. I was told that someone marked my account for non-renewal on 1.3.23 and yet that was not the case. They’re trying to say we renewed for an entire year.8. Today is 5.20 and I have reached out SEVERAL times since 3.2 to discuss our account with someone. It took over 1.5 months for our account manager to contact me.9. They don’t keep good records so they don’t have “proof “of they tell their customers.10. They don’t care about customer service or how it has impacted their customer. Pros NOTHING. We got ZERO benefit from Trustpilot. Complete waste of money. Cons My entire experience was HORRENDOUS from beginning to end. Even after I thought the end was over. Review Source Response from Trustpilot June 2, 2023 Hi, Thanks for taking the time to share your experience with us and we're so sorry to hear that you haven't been enjoying using our platform. We will definitely take your feedback in and pass it along to the relevant teams to look into improving moving forward. Please know that all cancellations must be done within the terms of your contract. Thanks, The Trustpilot Team DN Debbie N. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Trust Pilot from a Person who is not techie" January 31, 2023 4.0 Addresses customer complaints and feedback through a centralized platformImproves customer satisfaction and loyalty through the gathering and addressing of customer feedbackIncreases customer engagement and positive word-of-mouth through positive reviews and ratingsEnhances a business's online reputation and credibility through customer reviews.BenefitsImproves customer satisfaction through the gathering of valuable feedback and insightsIncreases sales and customer engagement through positive reviews and ratingsHelps businesses to build trust and credibility with potential customersProvides a platform for businesses to respond to customer reviews and resolve customer issues. Pros Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and increase salesHelps businesses to build trust and credibility with potential customers through positive reviewsOffers both free and paid plans for businesses to use the platform. Cons May not provide a representative sample of customer opinions, as users may be more likely to leave reviews after negative experiencesMay be subject to fake or biased reviews, which can negatively impact a business's reputationMay not be suitable for businesses in certain industries, such as healthcare or finance, that require stricter privacy and security measures. Review Source Response from Trustpilot February 1, 2023 Hi Debbie, Thanks for your feedback! We're so glad to hear that you're enjoying using our platform and have found it to offer valuable insights, and in building trust and credibility with potential customers. That's what we're here for after all! Thanks, The Trustpilot Team GB Gjenes B. Marketing Specialist Medical Devices Used the software for: 2+ years ### "Simple Platform for Customers & Businesses" March 5, 2018 4.0 We have been able to collect customer reviews for our services and are working on implementing product reviews which will also we very helpful to our business. I would definitely recommend others to use this platform as it is helpful and easy to use. My only reason for 9/10 would be the feedback I have regarding customers being able to leave reviews without a verified name and/or email address. It makes it really difficult for us to check customer accounts without their name and email address. We try to respond to the review for customers to contact us but they never respond back with more info so we can help. We have also been able to help many customers but there is no option to request an updated star review and customers have mentioned how difficult or unclear it is for them to update the star rating and can only add text to their negative review, yet we still have the negative star rating. We should be able to dispute reviews that have been resolved through TP or outside of Trustpilot at which point TP would verify through the customer. Pros I like the ease of use for both our customers and our team. It is fairly easy to navigate as we work to collect reviews. It is easy to filter through reviews and the widget on our website looks great. I haven't taken full advantage of Customer Support but the few times I have, it's always been easy and my questions get answered. Cons I do not like that customers can leave a review with an unverified name/account such as "Customer" or a nick name which makes it difficult for us to look into their account and further assist them. SOMETIMES we can click their nickname and their email address will show, but this is not the case for all. Furthermore, we cannot send a private message which makes it difficult to discuss personal account info or if we don't have their real name, we can't reach out publicly AND privately to ask for their account name/info/etc. Lastly, customers we have resolved issues for try to login and update their review but have a difficult time doing so. At most, they just add to the text and say we helped them but can't update the star rating or review entirely. With that, there is no place for us to notify Trustpilot that the review has been resolved. It would be super helpful if we could "dispute" reviews that were already resolved and TP can contact the customer to verify. Review Source Response from Trustpilot May 29, 2019 Hi Gjenes, Thanks for taking the time to leave us a review. We're glad to hear you're finding it easy to navigate through our platform. We do allow consumers to make a username of their choice. However, we have added the Find Reviewer tool that does allow you to find some more information about the consumer. If you have any questions on how to use this, please don't hesitate to contact us. We hope you'll continue powering your business forward with Trustpilot reviews! Similar Products Featured ## Related categories [Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[NPS](https://www.capterra.com/nps-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.