# Page 6 | Trustpilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Trustpilot the right Customer Experience solution for you? Explore 1204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169618/Trustpilot/reviews --- Trustpilot 4.5 (1204) [View alternatives](https://www.capterra.com/p/169618/Trustpilot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Trustpilot ## Showing most helpful reviews Showing 126-150 of 1204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WH Williamd H. Client Experience Administrator Hospitality Used the software for: 2+ years ### "It's nice" January 25, 2019 5.0 I find the platform easy to use, turn around time to emails is quick, but it's always the same response when you come across challenges, in unique situations. Response to remove a review if it's on the incorrect company profile is also excellent. Clients, very rarely, rate one star instead of five, a request to change this to five stars, even though the review speaks for itself, is never honoured. Otherwise, it's an excellent resource! Pros I appreciate the transparency in how clients are able to voice their experience. Clients are able to write a review with the understanding that it is entirely unbiased in how it will be published. The invitation functionality is very useful, particularly in its ability to utilise the unique reference number, to understand which client the review comes from, who assisted them within the company and how the client came to have that \[articular experience. Cons They often do not consider unique situations which are outside their rules. i.e. people who enquire once and then give one or two stars, because they aren't able to financially commit to the services should not be rating a company's overall service. It is a service they did not use at all. There should be a way to protect businesses from individuals who unreasonably threaten social media ruin unless they are financially compensated. Particularly when the business has evidence that the individual is not justified in their demand. Review Source Response from Trustpilot April 12, 2019 Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying the many features Trustpilot offers to collect customer feedback. We know we're not perfect and will definitely take your suggestions into consideration for future improvements to our site. We hope you continue powering your business forward with Trustpilot reviews! Sai R. Client Project Manager Internet Used the software for: 1-2 years ### "Perfect for evaluating customer experiences " July 28, 2023 5.0 Highly recommend using Trustpilot Pros Trustpilot is a reliable platform to receive customer experiences and feedback about products and services. Feedback management and surveys are a huge plus Cons Trustpilot is a great platform to use and it’s ability to assess feedback is a game changer Review Source Response from Trustpilot July 31, 2023 Hi Sai, Thanks for sharing with us. It's great to know that you're finding Trustpilot to be perfect for evaluating customer experiences! Thanks, The Trustpilot Team VR Verified Reviewer Not relevant Hospitality Used the software for: 2+ years ### "No Trust Reviews" November 16, 2023 1.0 Hate it. A review site is nothing if you can't have only true verified experiences from real customers. Pros Navigation and interface is easy to use and learn. Cons There is zero credibility if anyone can leave a negative review even if not a customer and they can leave multiple identical reviews or even use multiple accounts to create duplicate cut and pasted negative reviews. Review Source Response from Trustpilot November 28, 2023 Hi, Thanks for your review. However, we have 0 tolerance for fake reviews and misuse of our platform. If a review breaks the rules, it can be flagged and our team will investigate. Thanks, The Trustpilot Team Mariachiara F. Designer Grafico Design Used the software for: 1-2 years ### "Affidabile ma..." February 5, 2023 5.0 Pros In sé Trustpilot si è sempre rivelato un valido alleato per gestire le opinioni del pubblico, o per avere facilmente un'idea di certi business; è relativamente semplice da utilizzare e da leggere, cosa che apprezzo molto. Cons Purtroppo gestire certe situazioni negative è difficile, ma può capitare: credo si dovrebbe aggiungere una verifica aggiuntiva per chi lascia le recensioni in quanto, come spesso capita, alcuni recensori scrivono cattiverie senza neanche aver mai avuto rapporti col business recensito. Review Source Response from Trustpilot February 10, 2023 Hi Mariachiara, Thanks for the review! We love hearing that you're enjoying using our platform. We do lots to combat fake reviews and we mean lots. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP addresses, user identifiers, device characteristics, location data and timestamps, to determine if it exhibits patterns of suspicious behavior. Whenever our software detects clearly fraudulent reviews, the review is moved offline and we send an email to notify the reviewer (we won't send an email if the review is clearly advertising or promotional content). This provides reviewers with an opportunity to correct any false positives. However, if we have overwhelming evidence that the review is fake, we won't reinstate it. We also allow both businesses and consumers the opportunity to flag a review if it contravenes our guidelines. Our Content Integrity Team checks each flagged review, and if they find that it breaks the rules, they take action. Thanks, The Trustpilot Team Lovely K. Manager | Online Sales and Marketing Used the software for: 2+ years ### "Helpful for taking a new decissions" July 22, 2018 5.0 If you have any good or bad feelings about any company/business then Trustpilot can be your one of the best selection to express your feelings. I just use this to get exact information and clear concept about a business. I think this website can help you in this specific way. Pros There are many world-class review platform for any general products, services or company. I know few few of them, for example- SiteJabber, Trustpilot, BBB, Highya etc. But, Trustpilot is one of the best review platform. Because, in Trustpilot I can find lot's of reviews under any businesses or products. That really help me to take decision before buying any products or services from a company. Trustpilot helps by showing Good and Bad reviews in the same place, so it is very easy to compare all the feedbacks and there is less chance to be misguided. Really love this customer review management website very much! Cons This is honestly a great platform to express customer's feelings about a business. But, sometimes they can put many fake reviews. Though, Trustpilot has the most powerful review filtering system that's why I can not believe all the reviews 100%. But, Trustpilot can give you a clear concept about a business. Review Source Response from Trustpilot April 28, 2019 Hi Lovely, Thanks for the review! We're so happy to hear you've found Trustpilot to be one of the best review platforms. We do have many ways we fight fake reviews and misuse of our site. You're always free to notify our team if you think any review goes against our guidelines. Let's upgrade the world with reviews! JJ Jamieal J. owner Apparel & Fashion Used the software for: 1-2 years ### "trusted reviews" December 27, 2021 5.0 Pros what i like most about this software is the way it lets your product gets notice on the internet Cons this software is awesome has good gross in get your software or app explored on the web.... Review Source PM Paola M. Supervisor of administrative conduct Real Estate Used the software for: 1-2 years ### "Full Sails!" February 19, 2024 5.0 Pros I love Trust Pilot, it is the only application I rely on when I am not sure which choice I should make. It remains the unique site which doesn't act for a reward. Cons As I said before, when some Important issues are involved, Trust Pilot tries to silence the ruling organizations by relegating the prickly reviews down to the bottom, so that not many people will read them. Nevertheless, if this its only option to survive, I honour the way they act as a company. Review Source Response from Trustpilot February 26, 2024 Hi Paola, Thanks for sharing with us. We're so happy to hear that Trustpilot is your go-to, trusted source. However, please know that we want everyone to be able to share their experiences - positive and negative - as long as it's within our guidelines. Thanks, The Trustpilot Team CL Clément L. Designer Graphique Graphic Design Used the software for: I used a free trial ### "Avec Trustpilot, soyez sûr de ce que penses vos clients !" January 8, 2023 5.0 Trustpilot est un logiciel de gestion de la réputation en ligne qui permet aux entreprises de gérer et de surveiller leurs avis et leur réputation en ligne. Il offre de nombreuses fonctionnalités utiles, telles que la collecte automatisée d'avis, la rédaction de réponses aux avis, la création de pages d'avis personnalisées et l'analyse de données de satisfaction de la clientèle.En ce qui concerne les points à améliorer, j'ai trouvé que la plateforme de Trustpilot pouvait être un peu complexe à naviguer au début. Il y a beaucoup de fonctionnalités différentes et il peut être difficile de savoir par où commencer. Cependant, la documentation de Trustpilot est bien faite et il y a de nombreux tutoriels disponibles pour vous aider à maîtriser l'outil.En résumé, j'ai eu une expérience positive avec Trustpilot et je le recommande aux entreprises qui cherchent à gérer et à surveiller leur réputation en ligne. Pros J'aime particulièrement l'outil de collecte d'avis automatisé, qui permet de demander facilement aux clients de laisser un avis sur votre entreprise. L'outil est facile à configurer et peut vous aider à obtenir un flux constant d'avis positifs et négatifs, ce qui peut vous aider à comprendre comment vous améliorer. J'aime aussi la fonctionnalité de rédaction d'avis de Trustpilot, qui permet aux entreprises de répondre aux avis négatifs et de montrer à leurs clients qu'elles se soucient de leurs préoccupations. Cette fonctionnalité peut vous aider à gérer votre réputation en ligne et à faire savoir à vos clients que vous les écoutez. Cons Trustpilot peut être un peu coûteux pour les entreprises de petite taille ou pour les utilisateurs individuels, bien que des tarifs différents soient disponibles en fonction de vos besoins.Comme je l'ai mentionné précédemment, la plateforme de Trustpilot peut être un peu complexe à naviguer au début, en particulier si vous n'avez jamais utilisé de logiciel de gestion de la réputation en ligne auparavant. Review Source Response from Trustpilot January 11, 2023 Hi Clément, Thanks for taking the time to share your experience. It's great hearing that you're finding Trustpilot to be easy to set up and collect reviews. We aim to offer a range of pricing and packages to fit all different business needs. However, we'll be sure to take your feedback into consideration for the future. If you ever have questions about how to use anything related to our platform, our support team would be happy to help out! You can always get in touch via this form: https://support.trustpilot.com/hc/en-us/requests/new. Thanks, The Trustpilot Team Catherine F. Marketing Manager Computer Software Used the software for: 2+ years ### "Helpful tool" October 2, 2018 5.0 Overall it's been a good experience. It's made review collection and monitoring easier for me. This is one of my main responsibilities at my company and TrustPilot is the easiest of the sites to monitor. Pros I like that TrustPilot is easy to navigate for both the reviewer and myself (the administrator). I like that you can tell whether the review came in through a unique link, basic link, or organically. Responding to and reporting on reviews in the Dashboard is very easy and straightforward. Cons There are some things about it that I don't like such as that if a company is rated a 7.0 they have 4 stars, and if someone is rated an 8.9 they also have 4 stars. This doesn't allow people who are quickly searching to really see the difference between the two companies. Review Source Response from Trustpilot April 18, 2019 Hi Catherine, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting and responding to customer feedback with Trustpilot. We'll definitely pass along your feedback regarding star rating to our Product team to look into more. Let's upgrade the world with reviews! VR Verified Reviewer Responsable de eCommerce y marketing online Cosmetics Used the software for: 2+ years ### "La mejor manera de gestionar las reseñas de tu web" October 31, 2022 5.0 Pros Lo implementamos en uno de los proyectos del grupo y la experiencia fue muy buena. Hoy en día la reseñas en ocasiones tiene dudosa credibilidad y con esta aplicación nos dotaba de cara al cliente con. Ese plus de credibilidad con las reseñas de nuestra web, Muy recomendable. Cons Nada, cumple perfectamente con su objetivo.. Review Source Response from Trustpilot November 16, 2022 Hi, Thanks for leaving us a review! It's great to know that you're finding that Trustpilot adds credibility to your website and business. We hope you continue to enjoy using our platform! Thanks, The Trustpilot Team VR Verified Reviewer Customer Support Manager Used the software for: 1-2 years ### "Great when everything is on auto-pilot" February 28, 2018 5.0 Ease of use on dashboard and excellence in collecting and soliciting reviews in a customizable scripted fashion. Pros TrustPilot was extremely easy to open service with. They assisted us in implementing their platform, coached us on managing reviews, and delivered on their promises in terms of public platform reviews to earn google stars etc. Cons Unfortunately after setup their support has been less helpful. They remain relatively unavailable except via email contact and dont appear to engage with what we ACTUALLy do as a brand and how that affects review collection and content. We value an impartial place for reviews and love engaging with customers through the review dashboard but have found TrustPilot's sales, compliance, and support teams to be genuinely unhelpful when it comes to servicing our team beyond any scripted context. Review Source Response from Trustpilot June 12, 2019 Hi there, Thanks for taking the time to share your experience. We love hearing that you've had a great time getting up and running with the Trustpilot platform. We're sorry to hear about any poor experience you've had with our support. We'll be sure to let them team know of your comments and please don't hesitate to contact your Customer Success Manager or our Support Team. VR Verified Reviewer SEO Internet Marketing, Link Builder Expert Used the software for: 1-2 years ### "Increased Customer Feedback, Brand Reputation (SEO/PPC Star Ratings & Review Widgets) w/ TrustPilot" February 27, 2018 5.0 Pros Verified reviews have helped us collect customer ONLY feedback. The TrustPilot review system from start to finish is simple from the back-end software to the front-end customers. After implementing TrustPilot and finding a method of messaging our customers, my client has seen a HUGE increase in feedback with ease. The things I like most include: - Star ratings that appear for SEO webpages and PPC ads - Intuitive software that allows for easy tracking of customer feedback & company responses - Ability to add TrustPilot review/star ratings to email signatures and webpages - All widgets are mobile-friendly (email and webpages) And so much more! It's definitely a program that any eCommerce or B2C company should consider adding to their internet marketing strategy. Cons TrustPilot is not cheap! There was an initial set-up time that required time by my client to figure out the personnel and strategy to collect the reviews but once that was done, it was go-time! The one thing I recommend to TrustPilot is to advise clients of all the functionalities and align simple goals so that smaller/medium size companies can plan accordingly, especially if the company does not have a clear sense in TrustPilot's SEO and PPC benefits. Review Source Response from Trustpilot June 18, 2019 Hi there, Thanks for the review! It's great to hear you're enjoying seamlessly using Trustpilot to collect customer feedback. We do know what we do comes at a cost, but have passed along your feedback to our team to improve upon. Please don't hesitate to contact us in the future with any questions or concerns. Giuseppe V. Imprenditore Internet Used the software for: 2+ years ### "Strumento utile da usare ma con cautela" July 13, 2023 4.0 Trustpilot è una piattaforma online dove puoi leggere e condividere recensioni su aziende e servizi. È utile per trovare opinioni reali degli altri utenti, ma a volte le recensioni potrebbero essere parziali o non rappresentare pienamente l'esperienza reale. Nel complesso, è uno strumento utile da considerare, ma con una certa dose di cautela. Pros Tra i vantaggi abbiamo le opinioni reali degli utenti, informazioni sulla reputazione delle aziende, trasparenza e responsabilità sicuramente Cons Tra gli svantaggi invece direi che le recensioni non sono verificate quindi molto spesso non si è sicuri se è reale o meno e poi la manipolazione delle recensioni da parte delle aziende Review Source Response from Trustpilot July 18, 2023 Hi Giuseppe, Thanks for the review. It's great to know that you're liking using our platform to see real feedback! Thanks, The Trustpilot Team CW Chad W. Production Partner Real Estate Used the software for: 1-2 years ### "TrustPilot Review" July 6, 2024 4.0 Pros Seen by many avenues and consumers with the review. Cons It can sometimes be difficult with finalizing the review. Review Source Response from Trustpilot July 8, 2024 Hi, Thanks for the review. It's great to know that you're enjoying your Trustpilot experience. If you ever need help when posting a review, please don't hesitate to get in touch! Thanks, The Trustpilot Team Laura L. Marketing Manager Used the software for: 2+ years ### "Easy to generate reviews from customers, great back end platform, excellent customer service" February 27, 2018 5.0 Tons of customer reviews daily! Pros The process in which Trust Pilot solicits reviews is excellent. We receive at least 5 reviews per day. The back end dash board is SO easy to use and navigate. Their customer service is amazing... She helped me create a login for myself and showed me around the back end over the phone. A few months later, she called to tell me about some of the functions that we weren't taking advantage of, which we implemented immediately. They also have a number of apps that help with integration for people who are less tech savvy. Cons The price is a bit steep, but it has been worth the money for us because it shows our customers that we are collecting reviews from a third party source. Review Source Response from Trustpilot June 26, 2019 Hi Laura, Thanks for the feedback. We love hearing that you're enjoying a seamless Trustpilot experience when collecting customer feedback. Please don't hesitate to contact us in the future with any questions or concerns. We hope you'll continue to power your business forward with Trustpilot reviews! VR Verified Reviewer Director Of Ecommerce Machinery Used the software for: Less than 6 months ### "Helps give a voice to our customers" September 20, 2018 5.0 Overall Trustpilot has been great to work with. Initially we were hesitant to utilize a service like this, but we agreed to a short trial and before it even ended we were able to realize the value we would be receiving. The customer service/support team has been great to work with. Implementation was quick and painless and we were up and going in no time. Pros Our experience with Trustpilot has been great. I like the auto-invitation feature that we have integrated with our shopping cart. This allows us to consistently reach out to our customers and ask to share their experiences with others. The platform gives us the ability to see what our customers are saying and respond to their praises or concerns. While there is no way to alter or remove reviews that may not be flattering, as it should be, there are systems in place to flag reviews for their compliance team to investigate for things such as vulgar language, or a product review instead of service review, etc... The compliance team seems to be thorough and responsive. The "Trustboxes" that you can add to your site and/or emails is really a value add from the platform. This allows you to syndicate the reviews that you are receiving in different channels as well as provide additional SEO benefits in certain circumstances. Cons We have not ran into anything with this platform that I would call a con to their system. Sometimes there can be some discrepancy on what is or is not a review that should be removed, but that is just part of it. Review Source Response from Trustpilot April 18, 2019 Hi there, Thanks for taking the time to leave us a review. It's great to hear you're enjoying powering your business forward with customer feedback on Trustpilot. Let's upgrade the world with reviews! FC Francesco C. Ottico Medical Devices Used the software for: 1-2 years ### "E' veramente una garanzia per chi vuole vendere/comprare online" November 18, 2023 5.0 Ottima esperienza positiva che continuera' anche in futuro Pros Mi piace la sua utilita' sia da venditore che da compratore Cons per il momento lo trovo ben costruito, poi si puo' sempre migliorare Review Source Response from Trustpilot November 20, 2023 Hi, Thanks for your review. It's great to know that you're finding Trustpilot to be a useful platform. Thanks, The Trustpilot Team AM Alison M. Freelance writer Writing and Editing Used the software for: 1-2 years ### "TrustPilot review" July 10, 2023 5.0 Til this day I still use Trustpilot, and it still works very well for me. Pros Overall Trustpilot is a great software to it help customers and business owners maintain an honest review and helps prevent scams. Cons Not all company are register with Trustpilot, But overall Trustpilot is still a great software to have. Review Source Response from Trustpilot July 12, 2023 Hi Alison, Thanks for the feedback. It's nice to know that you're enjoying using our platform and finding it to be a helpful service! Thanks, The Trustpilot Team Ben C. Director of Client Facing Experience & Analytics Financial Services Used the software for: 1-2 years ### "A Robust Product and Exceptional Staff that Go Above and Beyond to Guarantee Success" November 28, 2017 5.0 Pros The software has the most robust and versatile integration i've seen compared to any other in the same space, as well as various reporting tools and other key features in their platform. Just as important, they are a Google Approved Ratings Partner, which means that Trustpilot reviews are leveraged by Google and will show on various Ads and Organic search results to help further boost CTR and improve ROI. In my experience, their sales, support, compliance and engineering teams have been more than accommodating in not only addressing our needs, but also working side-by-side with us to help successfully integrate new and unique uses of their product to fit our business. Cons I would like to see more capabilities and enhancements surrounding review types associated with Services, as they have done with their Product reviews. Review Source Response from Trustpilot July 2, 2019 Hi Ben, Thanks for the feedback. We love hearing that you're seeing the value of Trustpilot reviews. We'll be sure to let the team know of your comments regarding service reviews so they can look into for the future. Please don't hesitate to get in touch with any further questions/concerns! sL simon L. Manager Computer Hardware Used the software for: 6-12 months ### "Great features, slightly expensive for a small business" May 14, 2024 3.0 good experience, the SW did what it said, the support was there when needed however the price point needs addressing Pros how simple the system was to use, suitable for a small business and also corporate. the flows for sending past requests was a really well designed feature Cons I think the price for a small business could be better Alternatives considered [Feefo](https://www.capterra.com/p/160258/Feefo/) Reason for choosing Trustpilot support at feefo was not good before we had even become a customer Review Source Response from Trustpilot May 15, 2024 Hi, Thanks for sharing your experience with us. We will certainly be passing your comments along to our team regarding pricing to look into for the future. If you have any other questions, concerns, or feedback, please don't hesitate to get in touch! Thanks, The Trustpilot Team VR Verified Reviewer Preparadora Exámenes de Inglés E-Learning Used the software for: 1-2 years ### "Gain trust from clients" January 17, 2019 4.0 Totally worth it if you want to build confidence among your potential clients. Pros What I like most about Trutstpilot is that it offers an unbiased way for your clients to leave their opinions of your service. When you check users reviews of a certain service in that precise certain service's website, that makes me wonder if the review is honest or real or if it has been changed in any way, or even whether the administrators have removed the negative reviews. This does definitely not happen when you use Truspilot, as you cannot modify or control the content of your clients reviews. You can write reply to each of them though and, if you suspect that someone is leaving fake reviews on your profile, you can tell Trustpilot and they will open an investigation about it, so no worries either. Customer service deserves 5 or more stars, they speak your language (mine's Spanish) and they help you until you get all the informationyou need. Cons What I like less is the big difference in options and features between the free membership and the premium one. I wish there was something in the middle for small businesses as well. Review Source Response from Trustpilot April 15, 2019 Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback on Trustpilot. That's what we like to hear! We know what we do comes at a cost and try to offer different options in pricing and plans, but we'll definitely pass along your feedback to the Product team. Let's upgrade the world with reviews! VR Verified Reviewer Markeitng Executive Financial Services Used the software for: 2+ years ### "Some decent features - but not great at removing false/troll reviews." October 9, 2019 3.0 It's a decent review platform - maybe one of the best. But if you start using it, you will likely find yourself trapped as you need to keep paying in order to keep the rating high. Pros The user interface on the backend is easy to use and looks great. The reporting pages are useful and have good analytical details. Cons The customer service team are slow to respond - sometimes many many weeks to get a reply. We have had angry users leave multiple negative reviews on our page - however, Trustpilot leaves them up which affects our star percentages. Review Source Response from Trustpilot October 29, 2019 Hi there, Thanks for taking the time to leave us a review. It's great to hear you're finding our platform to be easy to use with some nice features. We're sorry to hear about any slow responses from our team and will definitely let them know of your feedback. We do work hard to fight any misuse of our site and will take your comments into consideration so we can improve for the future. If there's anything we can do to improve your Trustpilot experience, please don't hesitate to get in touch. EC Eva C. Addetta vendite Automotive Used the software for: 1-2 years ### "Un software utile e non invasivo" January 10, 2023 5.0 Ho avuto la sorpresa di trovare recensioni più che positive sul ns staff e negozio dai clienti che hanno speso 5 minuti del loro tempo per recensire il tutto in spontaneità. Pros È alla portata di tutti, facile ed intuitivo, non fa perdere tempo. Cons Richiede una connessione internet che magari non tutti i clienti hanno. Review Source Response from Trustpilot January 12, 2023 Hi Eva, Thanks for leaving us a review. It's great hearing that you're enjoying using Trustpilot and have found it to be easy to use. Thanks, The Trustpilot Team Rocio C. Customer Support Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Essential for your company reputation" June 2, 2022 5.0 My company has used Trustpilot for about four years and in my opinion it is essential for your business reputation. Customers search for opinions​​before any purchase so it is very important to have a good score. Pros Every opinion must have been verified by the costumer so it is not possible to recieve fake commets. Cons Sometimes is difficult to prove that an opinion contains fake information , specially if it is based on a true experience. The costumer is not always right. Review Source VR Verified Reviewer Artista Music Used the software for: 2+ years ### "Fidatevi ma non troppo" January 9, 2023 4.0 Pros È sicuramente un software che serve. Ormai le truffe di qualunque natura sono ovunque ed é difficile capire cosa sia vero e cosa non lo é. Questo programma il piú delle volte mi ha salvato da truffe belle e buone e sono sicura chela stessa esperienza l'hanno avuta altri utenti. Cons L'unico inconveniente é che l'utente si fida del software ma di base non si sa quanta certezza ci sia dietro. Andrebbero valutate le recensioni molto seriamente e attentamente e magari permettere di dare la propria opinione seguendo comunque linee guida che possano aiutare altri. Review Source Response from Trustpilot January 11, 2023 Hi, Thanks for your feedback. It's great to know that you're finding Trustpilot to be a reliable source to reference before making a purchasing decision. We constantly put trust at the heart of what we do! We're open to all which means anyone who has had a buying or service experience in the past 12 months can write a review, for free, as long as they have a Trustpilot user account, follow our Guidelines for Reviewers, and don't have a conflict of interest with the business they're reviewing. Being open to all also means giving both businesses and consumers the opportunity to flag a review if it contravenes our guidelines. Our Content Integrity Team checks each flagged review, and if they find that it breaks the rules, they take action. Our rules are crystal clear that only flagging negative reviews is against our guidelines. Businesses that misuse the flagging function damage the trustworthiness of our platform. We take this very seriously. Thanks, The Trustpilot Team Similar Products Featured ## Related categories [Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[NPS](https://www.capterra.com/nps-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.