# Page 7 | Trustpilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Trustpilot the right Customer Experience solution for you? Explore 1204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169618/Trustpilot/reviews --- Trustpilot 4.5 (1204) [View alternatives](https://www.capterra.com/p/169618/Trustpilot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Trustpilot ## Showing most helpful reviews Showing 151-175 of 1204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fabio R. Responsabile - Disegnatore Meccanico Renewables & Environment Used the software for: 6-12 months ### "Il servizio che in Italia dovrebbero usare più spesso" July 12, 2023 4.0 Lo uso spesso proprio perchè è molto usato all'estero. Lo uso principalmente da recensione che per ricevere recensioni. Più volte mi è capitato di percepire che qualche prodotto o servizio che stavo per acquistare fosse "sospetto" e infatti Trust Pilot mi ha tolto ogni dubbio. Andrebbe usato più spesso anche in Italia Pros Mi permette di rendermi conto velocemente dell'esperienza degli utenti rispetto a praticamente qualsiasi cosaLo trovo molto affidabile Di solito le recensioni sono percepite come veritiere Indicizzato sui motori di ricerca e conosciuto e usato ovunque Cons Poco usato in Italia Non è chiaro il calcolo per definire la media dei voti soprattutto quando ci sono poche recensioni. La media è sempre più sfavorevole rispetto all'effettivo calcolo matematico ma non si capisce il motivo Review Source Response from Trustpilot July 14, 2023 Hi Fabio, Thanks for sharing with us. It's nice to know that you're liking using our platform to read about others experiences. Thanks, The Trustpilot Team Nicola T. Program - Project Management Information Technology and Services Used the software for: 1-2 years ### "Eccellente piattaforma per leggere e scrivere recensioni, ma attenzione alle trappole" July 8, 2023 4.0 Ho usato Trustpilot per leggere le recensioni di diverse aziende e per lasciare le mie opinioni su acquisti effettuati online. Sono rimasto molto soddisfatto dell'esperienza complessiva con questo sito. L'interfaccia è intuitiva e facile da usare, e ho trovato il sistema di valutazione a stelle molto utile per avere un'idea generale della reputazione di un'azienda. Inoltre, ho apprezzato la possibilità di leggere le recensioni dettagliate degli utenti per avere una visione più completa dei loro feedback. Pros Interfaccia intuitiva e facile da usareSistema di valutazione a stelle utile per avere un'idea generale della reputazione di un'aziendaPossibilità di leggere recensioni dettagliate degli utenti per avere una visione più completa dei loro feedback Cons A volte le recensioni possono essere fuorvianti o non rappresentare la realtà dei fattiAlcune aziende potrebbero cercare di manipolare le recensioni per migliorare la propria reputazioneNon sempre è facile distinguere le recensioni genuine da quelle false o manipolate Review Source Response from Trustpilot July 12, 2023 Hi Nicola, Thanks for the review. It's great to hear that you're liking using our platform and are finding it to be easy to use. If you ever think a company is misusing our platform, please flag it for our team to look into. Thanks, The Trustpilot Team VR Verified Reviewer Gerente Logistics and Supply Chain Used the software for: 2+ years ### "Trustpilot sitio de reseñas" April 18, 2023 3.0 Si bien es interesante para conocer opiniones de los usuarios, no me encuentro cómodo con la aplicación. Pros es una herramienta que nos permite conocer las opiniones de los usuarios de distintos software. Nos ahorra tiempo a la hora de seleccionar los que mas nos puedan servir. Cons Una de las cosas que menos me ha gustado sobre Trustpilot es que algunas opiniones parecen haber sido escritas por personas que no han tenido contacto con el software del que están comentando. Aunque en general aprecio la posibilidad de leer reseñas de otros usuarios antes de adquirir un producto o servicio, esta falta de verificación en la plataforma de Trustpilot puede generar desconfianza y hacer que los comentarios pierdan credibilidad. Creo que la empresa implementó medidas para contrarrestar esto Review Source Response from Trustpilot April 24, 2023 Hi, Thanks for the feedback! It's great to know that you're enjoying using our platform to find reviews from consumers. We do a lot to combat fake reviews and protect our platform. However, there's always room for improvement and we will take your feedback around reviewer verification and pass it along to our team to look into improving for the future. Thanks, The Trustpilot Team James R. Call Center Manager Used the software for: 2+ years ### "Trust Pilot has helped us immensely" February 27, 2018 5.0 Fast response to our customers needs. Pros I like the fact that I receive emails when our customers post reviews. It allows us to stay on top of our customers needs. We have found that by being responsive, our satisfaction rates increase. Our business is time sensitive, and without the ability to respond timely, we can lose customers. Trust Pilot has been there when we needed them. Cons It should have the ability to run custom reports on what customers are saying by pulling key words. Other than that, the functionality is great overall. Review Source Response from Trustpilot June 18, 2019 Hi James, Thanks for the review! It's great to hear that collecting customer feedback on Trustpilot has helped to power your business forward. We've added a new feature called Review Insights which provides you with dashboards that let you analyze your reviews, locate trends and monitor your customers' sentiment about their experiences. However, we'll pass along your feedback to the team as well. Let's upgrade the world with reviews! GA Gheorghe A. Manager project international Investment Management Used the software for: 1-2 years ### "Alex Official" September 13, 2023 5.0 Yes, I've been using it for more than 2 years, for deep knowledge of URLs, Applications. Website, Web pages, for evaluation and use in my research work. I recommend it to everyone. Pros The approach, the speed of the evaluation, the clarity, the correctness Cons Everything is OK!You can see the author's professionalism Review Source Response from Trustpilot September 15, 2023 Hi Gheorghe, Thanks for sharing. We're glad to hear that you're enjoying your Trustpilot experience! Thanks, The Trustpilot Team bS benjamin S. Growth & BD Arts and Crafts Used the software for: 1-2 years ### "Trust Pilot has been an industry go-to & a no brainer when it comes to reviews " June 18, 2023 5.0 My journey with Trustpilot has been a mixed bag, honestly. While it's been valuable as a platform to gauge public sentiment about businesses, the possibility of encountering disingenuous reviews has been a bit of a letdown. It's a tool with great potential, but there's certainly room for improvement. Pros The fact that users have a platform to be able to voice their opinions in one seemless website is critical. Both consumers & businesses can benefit so much just from understanding the parties Cons The lack of stringent measures to filter out fake reviews on Trustpilot leaves a bit of a sour taste. It's high time they put some more robust systems in place to maintain authenticity. It's all about credibility, after all. Review Source Response from Trustpilot June 20, 2023 Hi Benjamin, Thanks for the review. We love hearing that you think our platform is a no brainer! While we do lots to combat fake reviews on our platform, we know there's always room for improvement. We'll be sure to pass along your feedback to our team to look into for the future. Thanks, The Trustpilot Team jD jammi D. owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "trust in trustpilot" November 15, 2023 5.0 great tool to keep your online presence number 1 Pros the best part with trustpilot would be as a business owner we rely on reviews trustpilot keeps you on track and notified of all reviews Cons website could be more interactive with more tools besides the review management Review Source Response from Trustpilot November 17, 2023 Hi Jammi, Thanks for your review! We love hearing that you've put your trust into Trustpilot. Thanks, The Trustpilot Team VR Verified Reviewer Marketing Executive Consumer Goods Used the software for: 2+ years ### "Great software, but has some limitations" June 10, 2022 5.0 My experience with Trustpilot has been good overall. Eventhough it has some limitations, it seems to be popular amongst our customers and is known as a trustworthy platform amongst them. Pros I've used this software both as a customer to check the review of different companies, and as a brand to collect feedback from our customers and share it with others. It really is a great software, it is very well known so it makes customers trust us when they see we have good reviews on trustpilot. We've noticed an increase in sales since we shared our reviews on our website. It is quite simple to develop and is easy to install and use. Cons Trustpilot has some limitations. You cannot design the email to ask customers for a review that well. There arent that many options for it. There are also some limitations on placing the reviews on your website and having control over how it looks. Review Source zS zeghoudi S. assistance programing Security and Investigations Used the software for: 2+ years ### "The wonderful customer reviews is Trustpilot !" September 6, 2023 5.0 What a wonderful and unique experience it was in using this platform to highlight my work in the most important areas and build a good reputation among customers Pros What I liked about this platform is its ability to provide trust with its customers by expressing and interacting with the experience. Cons I do not find any deficiency in it, but I believe that updates will improve it in the future Review Source Response from Trustpilot September 7, 2023 Hi zeghoudi, Thanks for sharing with us. It's nice to know that you're liking using our platform for reviews! Thanks, The Trustpilot Team VR Verified Reviewer Video Editor Entertainment Used the software for: 2+ years ### "Best Review Website Ever!" October 30, 2022 5.0 Trustpilot is the world's most popular review website. Their reviews are trusted and impartial, so you can find the information you need quickly and easily. Pros I love Trustpilot because it is so helpful. It is a website that reviews companies based on customer feedback and provides ratings for each company. This is so helpful for me because I can easily find customer feedback on companies I have never heard of before. I also love that the website is so easy to use and that it doesn't take a lot of time to set up and get started. Cons nothing is bad everything is just fine it's a great website Review Source Response from Trustpilot November 3, 2022 Hi, Thanks for leaving us a review. We're so glad to know that you've found Trustpilot to be so helpful to find customer feedback before buying online. We hope you continue enjoying using our platform! Thanks, The Trustpilot Team VR Verified Reviewer Marketing Coordinator Computer Software Used the software for: 2+ years ### "TrustPilot has been a great tool to collect reviews from our cusotmers" March 2, 2018 5.0 Pros I like that you can send out personalized links to individuals. The dashboard is fantastic because you can analyze your star rating, trustscore, and number of reviews over any timeline you want. I also love the image generator. We haven't fully utilized it yet but I intend to for our social media. Cons We would like there to be 1/2 stars on TrustPilot. One business could have a 7.5 trustscore and be at 4 stars and another could have a 8.9 trust score and be at 4 stars. This does not reflect well when a consumer is quickly reviewing different options. Review Source Response from Trustpilot June 11, 2019 Hi there, Thanks for taking the time to leave us a review. It's great to hear you've found Trustpilot to be a great tool to collect reviews. We'll be sure to pass along your feedback regarding half stars over to our team. Please don't hesitate to contact us with any questions or concerns. Let's upgrade the world with reviews! Raymond H. Gestion des clients Broadcast Media Used the software for: 6-12 months ### "Trustpilot : Un logiciel idéal " October 30, 2023 4.0 Pros Pour améliorer votre réputation en ligne, Trustpilot est la meilleure solution. Très facile et convivial, il a permis à notre entreprise d'attirer de nouveaux clients. Ce qui a été pour nous un grand bénéfice. Cons Trustpilot possède une plateforme de navigation très complexe pour les débutants et son tarif doit être revu à la baisse afin de permettre aux petites entreprises d'en tirer profit. Review Source Response from Trustpilot November 10, 2023 Hi Raymond, Thanks for the review. It's great to hear that you're finding Trustpilot to be an ideal software. We will definitely take your feedback in regarding our pricing and pass it along to our team. Thanks, The Trustpilot Team VR Verified Reviewer Escritora Writing and Editing Used the software for: 1-2 years ### "Hacen lo contrario de lo que deberían" March 15, 2024 1.0 ¡Horrible experiencia! Se están burlando de la gente. Borran reseñas negativas favoreciendo a empresas estafadoras, dejan las positivas aun si son claramente falsas. Están descaradamente ayudando a los empresarios mientras dicen que ayudan a los consumidores. Hipócritas! Pros Si eres empresa y quieres engañar y estafar a la gente, no hay problema, trustpilot te deja Cons Borran reseñas negativas, dejan las positivas, se burlan de los usuarios, aun si son verificados dicen que "no se han identificado" Favorecen a las empresas estafadoras Review Source Response from Trustpilot March 21, 2024 Hi, Thanks for your review. However, we want everyone to be able to share their experiences - we just ask that these stay within our guidelines or they can be flagged. Thanks, The Trustpilot Team VR Verified Reviewer Digital Marketing Manager Financial Services Used the software for: 2+ years ### "Mixed feelings" February 6, 2020 4.0 Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service. Pros I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive. Cons The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers. Alternatives considered [Feefo](https://www.capterra.com/p/160258/Feefo/) Reason for choosing Trustpilot Feefo has its own merits, but from past experience - it is a little too easy to glamour your Feefo score - given that all reviews are invite only. Review Source Response from Trustpilot March 3, 2020 Hi there, Thanks for the review. We're glad to hear that you're enjoying integrating Trustpilot to pull through reviews. We know what we do comes at a cost, but we do have a variety of plans that hopefully match your business needs. If you have any questions about this, please don't hesitate to get in touch with your Customer Success Manager. sP silke P. SVP Operations Computer Hardware Used the software for: 2+ years ### "Great software, have used it for years" January 24, 2019 4.0 We had an issue with the software last year. I tried reaching out globally to an Trustpilot representative. Very little luck. So I did find the email address of the founder and send an email to him - which let to results within the hour. After this experience I had another incident - had better availability to reach the help desk, however they were not available on the posted hours for the US tech support when calling. We have been on Trustpilot for several years and obviously like it. I recently spoke to an account representative - all she wanted to do was push the flavor of the month and was not really familiar of who we are. It would be really nice if she would have known a little bit about us before the call. Overall Trustpilot is a good choice for your business - they do need to figure out the customer service component though, specifically training and how to perhaps address some of the "uniqueness" of being global (not an easy task) Pros The grading system is the toughest one around and as such lends credibility to our business. Cons I find the algorthim to move up in your rating too tough. It seems to takes forever. I would add a feature where it calculates of how many 5 star reviews you need to receive in order to move the dial of the Trustscore Review Source Response from Trustpilot April 12, 2019 Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying using our platform to collect customer feedback. It's definitely not our intention to provide poor customer service and we're so sorry to hear that you're experience with our Support Team and your Customer Success Manager hasn't been the best. We've let them know of your feedback so they can improve in the near future. Elle D. Owner / Founder Design Used the software for: 2+ years ### "The perfect way to ensure everyone is happy!" August 3, 2022 5.0 Trustpilot allows another method of keeping in touch with our clients - specifically to ensure that those clients we don't speak to daily are still happy Pros Trustpilot is the leader within its field and the dashboard keeps things seamless and easy to use Cons Haven't spootted any downsides as yet. All works as it should do - hurrah! Review Source Response from Trustpilot August 5, 2022 Hi Elle, Thanks for sharing your experience. We love hearing that you've found our dashboard seamless and easy to use. We hope you continue enjoying using our platform! Thanks, The Trustpilot Team QV Quynh V. Senior Marketing Specialist E-Learning Used the software for: 1-2 years ### "The best review site your business needs" November 16, 2023 5.0 It's been pretty excellent and is a site I recommend to any business looking to gather and monitor reviews about their business or products. Pros The fact that it's super intuitive and anybody can navigate on it. Cons The controls are a bit questionable - I think it could be better managed from a UI perspective. Review Source Response from Trustpilot November 20, 2023 Hi, Thanks for sharing! We love hearing that you're finding Trustpilot to be the best review site. Thanks, The Trustpilot Team MARIMAY A. Farud Analyst/ TML/Debit Memo Outsourcing/Offshoring Used the software for: 2+ years ### "Strongly recommended" February 6, 2019 5.0 Amazing how the creator of this software was able to come up with this useful and very effective software. Would love to introduced it to all my friends. Pros What we got here, is a software that not only useful in our business but also worth a try. The software allows us to monitor the quality of service we give to our clients. Thus making us more valuable not only to them but also to our line of business. Giving us opportunity to give feedback and at the same time review the points which we missed to focus on. Cons None as far as I'm using this software. Should try it to believe it. Review Source Response from Trustpilot April 12, 2019 Hi Marimay, Thanks for taking the time to leave us a review! It's great to hear you're enjoying using Trustpilot to power your business forward. We hope you'll continue using customer feedback to create ever improving experiences for everyone - and we wouldn't mind the recommendation to your friends too. TC Tatiana C. Commerciante Food & Beverages Used the software for: 1-2 years ### "Una miniera di informazioni" April 22, 2023 4.0 Su consiglio di chi mi ha realizzato il sito ho iniziato a utilizzare questa piattaforma per raccogliere recensioni, capire cosa piace della mia attività e cosa possiamo fare meglio Pros La possibilità di raccogliere le recensioni dei clienti e di capire quali cose della nostra attività fossero più apprezzate Cons Essendo una commerciante non mi è stato facile contattare l'assistenza Reason for choosing Trustpilot Mi sono fidata del professionista che me l'ha consigliata Review Source Response from Trustpilot April 26, 2023 Hi Tatiana, Thanks for sharing! We love hearing that you're enjoying collecting reviews and insights by using our services. We're so sorry to hear that it wasn't easy to get in touch with our Support Team. If you have trouble in the future, please feel free to let us know so we can get you connected ASAP. Thanks, The Trustpilot Team Leonardo M. CMO & Co-founder Marketing and Advertising Used the software for: 2+ years ### "Industry started" February 3, 2022 5.0 Pros Our clients always check our Trustpilot - we use it because... simply... we need to - it's expected to be there and offer feedback and good and sometimes bad reviews - and Trustpilot delivers as promised. Cons The pricing is quite steep if you want to include it on your site - but they could offer tailored pricing if needed. Review Source HC Heath C. Inventory Manager Retail Used the software for: 2+ years ### "Trustpilot is an easy to use and insightful tool to have on our storefront." April 26, 2023 5.0 We work in the death-care industry, so reviews are wanted and listened to. Trustpilot has been a great source to have on our site and has been VERY easy to monitor. Pros Being able to quickly analyze a customer's thoughts/opinions on the process of their sale is always insightful. Cons Sometimes we seem to get reviews done by bots--these are easy to filter through, based on spelling and subject matter. But they can be surprising to see nonetheless. Review Source Mike M. Marketing Manager Retail Used the software for: 2+ years ### "TrustPilot has given us a great system to formalize our review gathering process." February 27, 2018 4.0 Pros The absolute best feature is the ability to have customers write a review without going thru a painful sign-up process. It is very easy to use with lots of tools and useful add-ons. They also seem to be updating it regularly which is nice. Cons Unfortunately, we have found that many users see our Google or Facebook reviews before they ever get to our TrustPilot page. Would be nice if our TP reviews could transfer over to other review communities, but understand that would be very difficult to make happen. Review Source Response from Trustpilot June 27, 2019 Hi Mike, Thanks for the feedback. We love hearing that you're enjoying collecting customer feedback on Trustpilot. Please feel free to get in touch with your Customer Success Manager for more details regarding more eyes on your Trustpilot reviews so they can lend a hand with useful tips. Let's upgrade the world with reviews! Dalmir A. Content Creator Internet Used the software for: 2+ years ### "What I think" May 2, 2022 5.0 However, I don't have much against Trustpilot, it's incredible, I myself have already seen places that were even better than what I had read there, and I wish success to the team responsible for TrustPilot. Pros Well, TrustPilot is very essential and useful, I don't know anyone who wants to travel and see places who doesn't search TrustPilot first to get feedback from people who have already left a review, so I said it's useful and essential, I do it too, even for restaurants and some internet banking services like Payoneer. Cons Well, it turns out that for such an essential site that helps a lot of people being free is a little disappointing, I would like TrustPilot to pay those who review products, places, and services, even if it's a low amount, but it would help a lot. Review Source SD Salvatore D. Segretariato Civic & Social Organization Used the software for: 2+ years ### "Software fondamentale per il monitoraggio della customer satisfaction" July 8, 2023 4.0 Pros Quando sei a contatto col pubblico e svolgi attività di rilevanza sociale è fondamentale essere dotati di software che permettano di monitorare la soddisfazione del cliente attraverso anche dei reporting chiari e precisi. Ci troviamo davvero bene ed è utilissimo per l'assunzione di decisioni. Cons Non dà agli utenti la possibilità di interloquire con noi dopo una recensione. Review Source Response from Trustpilot July 12, 2023 Hi Salvatore, Thanks for the review. It's nice to hear that you're liking using our platform to monitor customer satisfaction! Thanks, The Trustpilot Team AT Antony T. Processmanager Apparel & Fashion Used the software for: 2+ years ### "Helaas verplicht om Trustpilot te gebruiken" October 12, 2023 1.0 Slechte customer service. Reacties duren weken / maaanden. Contact met een persoon is niet mogelijk. Pros Helaas heeft Trustpilot geen voordelen voor ons, alleen maar nadelen. Cons Helaas zijn we verplicht om Trustpilot te gebruiken. We hebben hier niet voor gekozen, maar door hun invloed op Google zijn we bijna verplicht om ze te gebruiken. We gebruiken op dit moment een ander platform waar we actief Review verzamelen . op Trustpilot helaas alleen negatieve reviews. Uiteraard krijgen we die ook op het andere platform, maar daar kunnen we actief op reageren. We hebben hier niet voor gekozen. Verzoeken om ons uit de zoekmachine te halen of iets anders omdat we geen actief gebruik maken van Trustpilot worden genegeerd of duren maanden voordat we antwoord krijgen. Er is helaas verder ook geen contact mogelijk. Om onze score hoger te krijgen moeten we dus verplicht actief gebruik maken van Trustpilot, ook al kiezen we er actief voor (door dit soort praktijken) om dit niet te doen. Switched from [KiyOh](https://www.capterra.com/p/195217/KiyOh/) Zie bovenstaande Review Source Response from Trustpilot October 16, 2023 Hi Antony, Thanks for taking the time to share this with us. We will be sure to pass your feedback along to our Support Teams to look into for the future. If you leave a ticket number here, we'd be happy to follow up with them for you! Thanks, The Trustpilot Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.