# Page 9 | Trustpilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Trustpilot the right Customer Experience solution for you? Explore 1204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169618/Trustpilot/reviews --- Trustpilot 4.5 (1204) [View alternatives](https://www.capterra.com/p/169618/Trustpilot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Trustpilot ## Showing most helpful reviews Showing 201-225 of 1204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Ehs consultant Pharmaceuticals Used the software for: 1-2 years ### "Aquire reliable review information" November 16, 2023 5.0 Pros It is very professional review platform. All reviews are assesed by the platform, hence only reliable review are very helpful. Resulting I know what to expect when doing a first time ordering at a company withour worrying about mal practices. Cons Not applicable. I really haven't any negatieve experiences so far. Review Source Response from Trustpilot November 20, 2023 Hi, Thanks for the review! Thanks, The Trustpilot Team Francesco L. Manager Management Consulting Used the software for: 6-12 months ### "Assistente di credibilità online " March 22, 2024 4.0 Pros Molto usato e perciò attendibile. La sua esternalità dj rete lo rende il punto di riferimento e aggregatore di credibilità online Cons Nonostante il controllo umano potrebbero esserci dei casi che sfuggono Review Source Response from Trustpilot March 26, 2024 Hi Francesco, Thanks for your review! We're happy to hear that you're enjoying using Trustpilot as a credible source! Thanks, The Trustpilot Team Matthew U. Vice President Of Technology Financial Services Used the software for: 6-12 months ### "Solid platform with growing credibility" September 12, 2018 5.0 We are receiving far more client feedback than ever before. We can leverage this feedback to instill confidence in new clients and address problems that may not have been otherwise brought to our attention. Pros We are happy with: 1. The types of reviews that Trustpilot is producing 2. The ease of using almost all features 3. The ability to verify clients Cons I wish there were an easier way to specify certain variables using the Automatic Feedback Service invitations (for instance, using specific tags in the body of the email). Trustpilot requires a specific snippet of code if I want to specify certain variables. Our current CRM is stripping out the additional snippet of code, making it difficult to implement. Review Source Response from Trustpilot April 22, 2019 Hi Matthew, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback on Trustpilot. We apologize for any difficulty when specifying certain variables with our AFS tool - we definitely want to make this as easy as possible. We'll let our team know of your feedback so they can look into improving in the near future. Please don't hesitate to contact us with any questions! PP Pamela P. Consulente immobiliare Real Estate Used the software for: I used a free trial ### "Un software essenziale " February 13, 2023 5.0 Trustpilot mi ha risolto il problema di sbagliare acquisti,e ho ottenuto il vantaggio di sapere che ciò che compro sia ottimo Pros Le funzionalità più importanti sono la revisione,la possibilità di avere feedback veritieri,e che sai che chi commenta sa cio che scrive, è un software essenziale,di semplice utilizzo e si integra bene con le aziende Cons Non c'è niente che non mi sia piaciuto , è molto facile e intuitivo,lo può usare chiunque lo consiglio vivamente Review Source Response from Trustpilot February 16, 2023 Hi Pamela, Thanks for the kind words! We love to hear that you find Trustpilot to be an essential software. Thanks, The Trustpilot Team VR Verified Reviewer Administrative & Customer Care Internet Used the software for: 2+ years ### "Overall good. Webinars are relevant and helpful. " February 27, 2018 5.0 Pros Easy to use . Good UX. Easy on the eyes. Marketing features are pretty amazing & easy to understand. Integration with Zendesk makes it easy. Cons Ironically, there several options but still Limited when needing to flag reviews. Not so much with the software, but the humans behind it -- decisions with flagged reviews of opinion-laden & accusatory reviews with no mention of customer experiences often get defended. Review Source Response from Trustpilot June 24, 2019 Hi there, Thanks for the feedback! We love hearing that you're finding Trustpilot to be easy to use and are enjoying a good user experience. We've passed along your feedback regarding flagging and our compliance team over to them so they can look into improving in the future. Please feel free to reach out with future questions or concerns. QP Quentin P. Developpeur Fullstack Internet Used the software for: 1-2 years ### "Avis sur Trustpilot" November 15, 2023 5.0 Pros Trustpilot permet de recueillir les avis des utilisateurs de notre site Internet. La plateforme propose des widgets facilement intégrables à notre propre site. Des extensions permettent de se connecter à d'autres outils. Cons Dans sa version de base, Trustpilot ne permet pas grand chose niveau API et certains widgets sont difficiles à personnaliser. Review Source Response from Trustpilot November 20, 2023 Hi Quentin, Thanks for the review. It's great to hear that you're liking collecting feedback with Trustpilot! Thanks, The Trustpilot Team Ashley L. Cosmetologist Consumer Services Used the software for: 2+ years ### "Trust pilot knows what's up!" November 15, 2022 5.0 Pros This product is a no brainer! It helps me everyday! Cons Not a con out there I can say about this one Review Source Response from Trustpilot November 21, 2022 Hi Ashley, Thanks for your review! We love to hear that you're enjoying using Trustpilot and that it helps you everyday. We hope you continue enjoying using our platform! Thanks, The Trustpilot Team VR Verified Reviewer Business Development Intern - Smart Products & Online Retail Used the software for: 6-12 months ### "A reliable service to collect strong real reviews from verified customers" June 7, 2018 5.0 Pros The excellent thing about Trustpilot is that all the reviews come from real, verified customers: their security system is super strong and they immediately detect and flag fake reviews. That's an excellent point. Also, there is a nice feature allowing you to invite your customers to leave a review on Trustpilot once the order is completed. Finally, the moderation platform is pretty user-friendly. Cons Honestly, compared to other services like Verified Reviews or Google Trusted Store, I must say that Trustpilot seems really more serious and transparent, so I do not find major drawbacks. May they could add features allowing businesses to share excellent reviews more easily on their website, as marketing content. Review Source Response from Trustpilot May 13, 2019 Hi there, Thanks for taking the time to leave us a review. It's great to hear you're finding Trustpilot to be a reliable service to collect customer feedback. We'll be sure to pass along your comments regarding an easier way to share reviews to our team to look into improving in the future. Let's upgrade the world with reviews! VR Verified Reviewer Statistico Information Technology and Services Used the software for: 2+ years ### "Perfetto per valutare le aziende" July 1, 2023 5.0 Pros Grazie a questo sito si può valutare l'affidabilità delle varie aziende e/o siti internet evitando truffe grazie alle esperienze dirette di altri utenti Cons A volte vengono pubblicate recensioni non verificate che potrebbero risultare false Review Source Response from Trustpilot July 11, 2023 Hi, Thanks for the review. It's nice to know that you're enjoying using our platform to find companies you can trust. Thanks, The Trustpilot Team VR Verified Reviewer Systems Administrator III Banking Used the software for: 2+ years ### "Trustpilot has been great for our business!" February 27, 2018 5.0 Pros The 3rd party reviews are helpful, they aren't viewed as biased reviews by our customers. Helpful in conversion of orders. Cons Users tend to not read and will leave product reviews within the company review area. Trustpilot will not budge when it comes to mistakes by users. If Trustpilot makes an error, they are still unwilling to remove reviews that were directly tied to issues caused by Trustpilot error. Review Source Response from Trustpilot June 27, 2019 Hi there, Thanks for taking the time to leave us a review. We love hearing that Trustpilot has been great for your business. We apologize for any trouble you've had with reviews being left in the wrong place and have let our team know of your comments. Please don't hesitate to contact us in the future with any questions! XC Xavier C. Co Founder Food & Beverages Used the software for: 2+ years ### "Essential for all businesses, but expensive compared to other platforms" June 30, 2023 5.0 Pros It's really easy to use, easy to set up and easy to integrate. Sometimes they are able to catch fake reviews. Cons It's a necessary evil to have a Trustpilot page as it IS the most renowned amongst general consumers. That being said, they leverage it with insanely high pricing compared to other review integration sites (Like Loox which we use across our platforms). We only use the free version on our Shopify page.It is also very hard to avoid fake reviews sometimes and we have had a few slip through the net so it's not perfect. Review Source Response from Trustpilot July 11, 2023 Hi Xavier, Thanks for the review. We love hearing that you're finding Trustpilot to be essential for all businesses. We know what we do comes at a cost, but will be sure to pass along your feedback to our team to look into for the future. Thanks, The Trustpilot Team KK Karolina K. Group Head of People Development & Internal Communications Financial Services Used the software for: 6-12 months ### "A good tool for collecting opinions, but not very popular in Poland" September 7, 2022 4.0 I have been using Trustpilot to collect feedback from new customers after using our product. Surely the plug looks good on the company website, where you can see these opinions. However, in Poland, where I used the tool, it is not popular, so people do not check TrustPilot on their own to check opinions about the company / product. That's why we changed to a different tool. Pros \- intuitive - possibility do invite clients to share their opinion Cons \- not popular in PL - very difficult to delete an opinion that is not about your company (I had this situation once when someone described another company, it took weeks to delete this opinion) - I do not know if it is a badly written e-mail from our side, but only a few of our clients wanted to share their opinion after receiving an e-mail encouraging them to do so Review Source Response from Trustpilot September 15, 2022 Hi Karolina, Thanks for sharing your experience. Trust is at the heart of what we do and we work around the clock to combat fake reviews and make sure everyone's following the same rules. Flagging a review is part of a structured process handled by our Content Integrity Team. Reviews can be flagged for one reason at a time, and our Content Integrity Team assesses the review for that reason only. We assess whether the review violates our guidelines for the reason it was flagged, and if it does, we take action. Thanks, The Trustpilot Team uP umberto P. studente Computer Games Used the software for: 6-12 months ### "l'affidabilità di trustpilot" September 12, 2023 5.0 abbastanza positiva Pros I vantaggi principali che offre sono appunto, il fatto di poter vedere se il sito che stai cercando è affidabile o meno, non basato su statistiche degli admin del sito i quali potrebbero anche essere una truffa, ma si possono vedere le recensioni di compratori quindi si è anche più rassicurati. Cons niente in particolare di per se è solo un sito per visualizzare recensioni su altri siti di compravendita quindi niente che potesse andare storto nel leggere semplicemente delle recensioni Review Source Response from Trustpilot September 18, 2023 Hi umberto, Thanks for the kind review. It's great to know that you're enjoying using Trustpilot to find reliable companies. Thanks, The Trustpilot Team JC Joseph C. Manager Defense & Space Used the software for: 2+ years ### "The Review King" July 14, 2021 5.0 Trustpilot allows us to quickly/instantly cater to the customers feedback and comcers. I feel the questions are very in depth. Pros In my opinion there is not another software as focused on getting the customers feedback and opinions. Cons I really have no complaints. Of anything there are too many features for our reasons of use. Review Source Rene L. COO Capital Markets Used the software for: 6-12 months ### "No me generan credibilidad las reseñas de su portal" September 9, 2022 4.0 Pros La plataforma está bien, buenas funcionalidades, completa Cons He dejado alguna reseña que me han borrado sin motivos, con todo verificado y todo demostrado, no me genera confianza una empresa que elimina las reseñas de otra, y esta otra tiene pésimas reseñas en Google y buenas en Trustpilot, no lo creo, confío más en Google Maps Alternatives considered [TrustBooks](https://www.capterra.com/p/145679/TrustBooks/) Review Source Response from Trustpilot September 26, 2022 Hi Rene, Thanks for your feedback. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP addresses, user identifiers, device characteristics, location data and timestamps, to determine if it exhibits patterns of suspicious behavior. Whenever our software detects clearly fraudulent reviews, the review is moved offline and we send an email to notify the reviewer (we won't send an email if the review is clearly advertising or promotional content). This provides reviewers with an opportunity to correct any false positives. However, if we have overwhelming evidence that the review is fake, we won't reinstate it. If you think your review was wrongly flagged, please be sure to get in touch with our Content Integrity team here so they can best help out https://support.trustpilot.com/hc/en-us/requests/new. Thanks, The Trustpilot Team VR Verified Reviewer Marketing Assistant Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Trustpilot is an amazing site" November 22, 2022 3.0 Pros It's so easy to find out how reliable a company is through these easy to read, vetted reviews. As a business it's even easier to find out what your consumers are thinking. It's great that the reviews have to be verified unlike on other competitor sites. Cons The flagging process is completely flawed. Review Source Response from Trustpilot December 1, 2022 Hi, Thanks for your review! It's great to know that you're finding our platform to be an amazing site and a great place to see what your consumers are thinking. Trust is at the heart of what we do, which is why our team is constantly working to fight fake reviews and misuse. Whilst we consistently invest time and resource into our fake reviews detection, for us, it's an ongoing process. We're always making updates to our automated systems and researching fake review patterns. We know our work in this area isn't a catch-all and there will always be work to be done, but you know what, we're up for the challenge! Thanks, The Trustpilot Team SD Suzanne D. General insurance manager Insurance Used the software for: 2+ years ### "Great review tool for consumers" May 1, 2023 4.0 Helpful feedback tool. Helps analyse competitor and consumer responses Pros Visually appealing, easy to understand and use the filters to get the appropriate feedback on the products and services being analysed. Cons Sometimes length of feedback by some consumers lengthy maybe more bullet points could be encouraged Review Source Response from Trustpilot May 12, 2023 Hi Suzanne, Thanks for the review. We're happy to hear that you're finding Trustpilot to be a great review tool for consumers! Thanks, The Trustpilot Team VR Verified Reviewer Sales Manager Used the software for: 2+ years ### "Easy way to show potential customers what your current customers have experienced" February 27, 2018 5.0 Allows people to see what our custromers experience and establish credibility. Pros Easy to use Google Search Engine compatible Various Trustboxes allow for easy customization of landing pages. Cons The lower levels of the software don't offer all Trustboxes which makes you have to work around the setups when adding them to landpages or websites Also the inability to download reviews in the lower packages, Review Source Response from Trustpilot June 28, 2019 Hi there, Thanks for the feedback! It's great to hear you're finding it easy to show off your customer feedback with Trustpilot. We'll let our team know of your comments regarding Trustboxes and the inability to download reviews in lower tiers to the team. Please don't hesitate to contact us in the future with any questions! VR Verified Reviewer Creator Support Manager Computer Software Used the software for: 6-12 months ### "Dedication to maintaining authenticity of users! Best review platform we've used so far!" March 5, 2024 5.0 Pros I love the ease of use an the fact that it's made it super easy for us to respond to real reviews. We also would receive notifications right away so we can respond in a timely manner. This has helped us to build our reviews in the first 2 years of our business and it's made a huge difference!! Cons Nothing - I enjoyed their customer support as well. The team at Trustpilot is super genuine! Review Source Response from Trustpilot March 6, 2024 Hi, Thanks for your review! We're so happy to hear that you're finding Trustpilot to be the best review platform you've used so far. We hope you continue enjoying your experience! Thanks, The Trustpilot Team Fortunato B. Fotografo Photography Used the software for: 6-12 months ### "Mi piace" June 17, 2023 5.0 Pros Trustpilot è un software che permette un'interazione tra cliente e venditore, capendo le loro preferenze e aiutando il business a crescere in positivo. L'utilizzo è relativamente semplice e chiunque può utilizzarlo. Cons Bisognerebbe fare qualcosa per chi lascia commenti negativi privi di critica per migliorare; forse un controllo migliore dell'identità prima di lasciare le recensioni sarebbe opportuno. Review Source Response from Trustpilot June 20, 2023 Hi Fortunato, Thanks for the kind words! It's great to know that you're liking using our platform. Thanks, The Trustpilot Team VR Verified Reviewer auditeur Wholesale Used the software for: I used a free trial ### "logiciel de sondage d'avis " April 19, 2023 4.0 trustpilot propose différentes formules d'abonnement pour les entreprises qui souhaitent utiliser sa plateforme d'avis en ligne. Les tarifs dépendent du nombre d'avis que l'entreprise souhaite collecter, de la personnalisation des fonctionnalités et de la durée d'engagement Pros Trustpilot est une plateforme d'avis en ligne, qui permet aux consommateurs de partager leur expérience et leur avis sur les entreprises et les marques qu'ils ont utilisées ou achetées. Les entreprises peuvent également utiliser Trustpilot pour générer des avis de leurs clients et améliorer leur réputation en ligne Cons Des avis frauduleux : malheureusement, certaines entreprises ont utilisé des moyens frauduleux pour augmenter le nombre d'avis positifs sur leur page Trustpilot, ce qui peut affecter la fiabilité de la plateforme Review Source Response from Trustpilot April 20, 2023 Hi, Thanks for the review! We just want to let you know that we have 0 tolerance towards fake reviews and misuse of our platform. Our customized fraud detection software automatically detects suspicious reviews and removes fakes. And businesses and consumers can flag reviews as fake and we'll investigate. If you think anyone's misusing our platform, please get in touch with our Content Integrity team so they can take a look. Thanks, The Trustpilot Team Matteo C. Project Manager Information Technology and Services Used the software for: 6-12 months ### "Ottimo portale per le recensioni" July 16, 2023 5.0 Nel complesso un ottimo software per la customer satisfaction. Pros La comodità d'uso è ottima, sia da web che da mobile. Entrambe le versioni presentano una UI e una UX notevole. Ottima la funzionalità di aggiungere immagini alle recensioni e la possibilità di poter rispondere a ogni recensione Cons Alle volte i filtri di ricerca sono un po' complessi da utilizzare. Review Source Response from Trustpilot July 17, 2023 Hi Matteo, Thanks for the feedback. It's nice to know that you're finding Trustpilot to be an excellent portal for reviews! Thanks, The Trustpilot Team Giuseppina E. Chat Moderator and Consultant Public Relations and Communications Used the software for: 1-2 years ### "Amazing" November 12, 2023 5.0 Pros I like how everyone can easily share their experience, helping us to improve in what we are lacking, plus It is really simple to use! Cons The only negative thing would be anyone can type what they prefer. There aren't much ways of safeguard from people badmouthing or simply leaving bad reviews for no reason. Review Source Response from Trustpilot November 16, 2023 Hi Giuseppina, Thanks for your review. It's great to know that you're liking using Trustpilot to share your experiences! Thanks, The Trustpilot Team PM Paolo M. Consulente Marketing Digitale Marketing and Advertising Used the software for: 1-2 years ### "Fa quel che serve " April 19, 2023 4.0 L'ho utilizzato quando lavoravo come consulente per un E-commerce B2B e b2c e ci è stato utile per monitorare il sentiment dei nostri clienti per quanto riguarda i nostri prodotti, la consegna e il servizio assistenza. Pros Trustpilot ci è stato utile per comprendere il pensiero delle persone riguardo ai prodotti venduti dall'e-commerce per il quale lavoravo e per avere un feedback dell'esperienza d'acquisto generale. Cons A volte si ricevono recensioni negative che è difficile collegare a clienti avuti. Reason for choosing Trustpilot Per la sua notorietà e la frequenza di utilizzo da parte dei clienti Review Source Response from Trustpilot April 20, 2023 Hi Paolo, Thanks for the review! It's great to hear that you're enjoying using our platform to find trusted companies and trusted reviews. Thanks, The Trustpilot Team FP Francesco P. magazziniere Marketing and Advertising Used the software for: I used a free trial ### "Trustpilot piattaforma aperta a tutti per le recensioni dei prodotti verificati " July 10, 2023 4.0 Personalmente non ho avuto problemi con il negoziante. Pros LA conoscenza dell' oggetto di acquisto, recensioni sul venditore danno la sicurezza di cosa più o meno acquisti,velocità di spedizione ecc Cons pur troppo le recensioni non sono sempre veritiere, essendo che le recensioni positive portano le vendite i disonesti aumentano...è diventato tutto un magna magna....le vere recensioni sono quelle dei consumatori, nella quantità se il prodotto è buono si capisce subito. il prodotto in vine viene dato a persone che sono d'accordo già sin dall'inizio generando business di vendite con un prodotto che molte volte non l ho è.La soluzione migliore potrebbe essere regalando un solo prodotto dimostrativo ad una persona competente senza catene Review Source Response from Trustpilot July 12, 2023 Hi Francesco, Thanks for the feedback. It's nice to hear that you're liking reading reviews before buying online. We do work extremely hard to combat fake reviews, including 88+ people safeguarding our platform, automated systems that analyze over 100,000 reviews every day on average and allowing businesses and consumers to flag reviews as fake, and we'll investigate. Thanks, The Trustpilot Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.