# Trustpilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trustpilot the right Customer Experience solution for you? Explore 1202 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169618/pratica-mente/reviews --- Trustpilot 4.5 (1202) [View alternatives](https://www.capterra.com/p/169618/Trustpilot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Trustpilot Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews KM Karen M Managing EditorPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external audiences.“ January 5, 2026 Sasha B CustomerSports, Self-employedUsed the software for: Less than 6 months. “My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content.“ August 14, 2025 FA Fabruzio A TechnicianInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are true and many are well described so I will be able to trust or not what I was going to try (e.g. an app which offers discounted food).“ May 20, 2024 Sasha B CustomerSports, Self-employedUsed the software for: Less than 6 months. “I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not allowed.“ August 14, 2025 AA Amani A Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that.“ January 14, 2026 SB Samuel B Co FounderUtilities, 2 - 10 employeesUsed the software for: 1-2 years. “There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small company it does not make sense for us to upgrade to a premium plan.“ July 19, 2025 TG Tim G Customer Service ExecutiveCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “Trustpilot is great for our clients because it gives them a voice, and great for us because it shares insight into their real-world feelings on our service.“ July 9, 2025 Maral P MarketingInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our plan, so we're paying for a diminished product, but so many software companies are doing this nowadays.“ July 21, 2025 ## Showing most helpful reviews Showing 1-25 of 1202 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jackie S. Self Employed Retail Used the software for: 1-2 years ### "Great for trusted reviews" June 8, 2025 5.0 My overall experience has been positive and i can definitely trust the reviews on different companies Pros What i really like about trustpilot is the fact the website has a sleek design and it has lots of reviews on all different types of companies and their products. Cons No complaints whatsoever about this.site its easy to use and navigate to the information t j at you are looking for. Review Source Response from Trustpilot June 10, 2025 Hi Jackie, Thanks for the review! We're so happy to hear that you're enjoying using Trustpilot and that you've put your trust in us. Thanks, The Trustpilot Team VR Verified Reviewer Marketing Information Technology and Services Used the software for: 1-2 years ### "Expensive but necessary for reputation management" July 21, 2025 4.0 In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our plan, so we're paying for a diminished product, but so many software companies are doing this nowadays. I truly wish there was an alternative Pros The interface is very user friendly, it's easy to integrate with ecommerce and easy to manage replying to customer reviews. Cons It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation. Switched from [Feefo](https://www.capterra.com/p/160258/Feefo/) Feefo no longer supported our ecommerce platform Review Source Response from Trustpilot July 25, 2025 Hi there, Thanks for your feedback - we're really glad to hear you're finding the platform easy to use and helpful for managing customer reviews and integrations. We hear you on the pricing. We know that investing in reputation management can feel like a big commitment, especially when it becomes a “must-have” tool. We're always working to improve the value we provide and hope the features and insights continue to support your goals. Appreciate you taking the time to share your thoughts - if there’s ever anything we can do to help you get more out of the platform, just let us know. Thanks, The Trustpilot Team Erik O. Ecommerce and CRM Manager Retail Used the software for: 2+ years ### "Trustpilot’s Business Model Feels Like a Trap" March 7, 2025 1.0 We initially saw value in Trustpilot, but after experiencing unethical renewal practices and a refusal to engage in fair dialogue, we can no longer recommend them. They will likely respond to this review with a generic statement about "contract terms" and directing us to their support team – but that is exactly the issue. Their "support" consists of canned responses that do not address real concerns. Any business considering Trustpilot should be extremely cautious and ensure they understand the full implications of their subscription terms. There are alternative platforms with far more ethical business practices. Pros Trustpilot’s platform is well-known, and having customer reviews in one place can be useful for businesses. The integration options are solid, and the basic functionality does what it promises. Cons Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drastically increased prices without clear consent, and their support team does little to resolve disputes fairly. Instead of prioritizing customer relationships, they seem focused on locking businesses into overpriced contracts with little room for negotiation. Review Source Response from Trustpilot July 25, 2025 Hi Erik, Thanks for sharing your experience. We're sorry to hear you feel this way and appreciate the opportunity to better understand your concerns. We aim to be transparent in our communications and contract terms, including renewal details, which are shared during onboarding and outlined in your contract. That said, we understand how frustrating it can be when expectations and experiences don't align, especially regarding pricing and support. We take feedback like yours seriously and are always looking for ways to improve how we engage with and support our customers. If you're open to continuing the conversation, our team would be happy to revisit the matter and see if we can help bring clarity or a more satisfactory resolution. Thanks, The Trustpilot Team VR Verified Reviewer Leasing Consultant Real Estate Used the software for: 2+ years ### "Very Useful Product in Today's Digital Age" January 14, 2026 5.0 My overall experience with Trustpilot has been positive, both in reviewing through them as well as reading other people's reviews. It is a very useful company, especially in today's digital age. Pros Trustpilot is excellent. Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that. I get to read from authentic experiences from customers in real time, and it really helps to decide whether or not companies are legitimate. 10/10 product in my eyes. Cons Trustpilot is only as useful as the reviewers that use it. The more reviews, the more reliable Trustpilot's reviews are because we get to read from a variety of sources as opposed to one very satisfied/dissatisfied customer. Trustpilot is a more like an "if you know, you know" type of company, and one thing I would suggest they do is to advertise themselves in order to attract more reviewers. Review Source CF Chad F. Customer success Information Technology and Services Used the software for: 6-12 months ### "Site for users' feedback." January 10, 2025 4.0 I use it for new software discoveries and researches. Pros Trustpilot helps me in decision making in the way that i can read other users feedback and compared the products to come out with the best software solution. Cons Trust pilot is actually operating incredibly. Switched from [TrustRadius](https://www.capterra.com/p/229747/TrustRadius/) Trustpilot is easy to work with because it has active Team. Review Source Response from Trustpilot January 13, 2025 Hi Chad, Thanks for the review! We always love to hear when someone is finding it useful to reference Trustpilot before buying online. Thanks, The Trustpilot Team Sasha B. Customer Sports Used the software for: Less than 6 months ### "Unreliable " August 14, 2025 1.0 When I made contact I thought they would fix their error but they didn't. I received what seemed like an automated reply with no name that they still wouldn't allow my review due to their automated detection technology. Pros The website was easy to use and fill in the boxes to leave a review. I didn't realise though that trust pilot would choose which reviews were going to be added to their website. Cons My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content. I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not allowed. Several of my friends who also left genuine reviews for the same business had their reviews removed. Switched from [Google Chrome](https://www.capterra.com/p/228985/Chrome/) The business I was leaving a review for used Trustpilot, I won't use them again. Review Source Response from Trustpilot August 29, 2025 Hi there, Thanks for sharing your experience and apologies for the trouble. We want you to be able to share your experiences, we just ask that these are within our guidelines or they can be flagged. If you think there's been a mistake or want our team to take another look, please fill out this form https://help.trustpilot.com/s/contact-us?language=en\_US and they'd be happy to do so. Thanks, The Trustpilot Team SL Suzanne L. Head of CRM Retail Used the software for: 6-12 months ### "Too expensive for such a poor email builder, which is central to the customer experience " June 14, 2025 3.0 We were upsold a lot of the gimmicky functionality and not given any training on it (perhaps we'd have been more impressed if we had been) and we weren't given any reporting or insights from our account manager to demonstrate the value of Trustpilot. There was a sense of complacency from them knowing their platform is a sticky one, and knowing they're probably the biggest name in the business. Pros Allows you to manually send review requests to specific contacts if desired Responsive account managers Core functionality of requesting and publishing reviews is good Integrates with Zendesk Able to integrate with custom e-commerce backend Known and trusted name in the reviews space for customers Cons Can't customise appearance of review email so feels very separate from the rest of the customer journey Very expensive Additional bells and whistles are available including "machine learning" but they seem gimmicky and didn't add value to our use of the platform Poor multi-market support with some English copy hard-coded in emails Reviews export wasn't in UTF-8 so any characters outside English alphabet were substituted which was a nightmare when re-uploading to our new platform when we migrated away. Review Source Response from Trustpilot June 18, 2025 Hi Suzanne, Thanks for your feedback. We're glad the core features and integrations were valuable, but we're sorry to hear other aspects didn’t meet expectations. We’re always working to improve and your input helps guide that. If you’re open to it, we’d love to learn more about your experience and how we can do better and can be reached here https://help.trustpilot.com/s/contact-us. Thanks, The Trustpilot Team KM Karen M. Managing Editor Publishing Used the software for: 2+ years ### "The easy way to manage our brand's reputation for small teams." January 5, 2026 4.0 Trustpilot is useful for tracking customer opinions and establishing credibility for the brand, as well as making marketing decisions, and it brings reviews together into one place so that trends and issues can be easier to spot over time. Pros I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external audiences. Cons The learning curve is steep during initial setup, and some advanced features are a bit tricky to configure correctly for small teams. Review Source SL Stefanos L. CEO Real Estate Used the software for: Less than 6 months ### "Incredibly damaging to business!" January 15, 2026 1.0 Incredibly damaging to business! I registered with Trustpilot as a company and received a 5-star rating. However, my profile shows 3.7 stars. I then sent my profile to many of my customers and they rated it. All with 5 stars. My profile showed 4.3. And now Trustpilot has deleted 6 reviews from my customers. Now I'm back at 4.0. It looks like Trustpilot is deliberately trying to damage my business. TO ALL NEW BUSINESSES! BE CAREFUL WHEN REGISTERING, IT CAN BE VERY DAMAGING TO YOUR BUSINESS. By the way, once created, you cant delete your account. This is called slavery. Pros Now nothing. As a new business this is the worst you can do. Sorry but cant say even one positiv thing about trustpilot. They are very famous but they dangerous for new business. Cons Get bad reputation by using trustpilot. The system of trustpilot is not like every other system. On every reviewing system, when you have 4 5Star reviews, you have 5 Stars on your profile with a small (4). this show the count. Very clear to understand for everybody. On trustpilot you have 4Star profile. So you look like a bad decision for new customers. Review Source WB Will B. Co-Founder Arts and Crafts Used the software for: 2+ years ### "Glad Trust Pilot exists, used across the sectors" January 12, 2026 5.0 A giant in the field which could enhance their App based offer with broader tools for analysis across customer behaviour and motivations Pros Trust Pilot is the largest of its kind in the sector and is used across the board to gauge trust. It is trustworthy, verifiable and holds a lot of useful data about customers and the sector. It is useful from both sides of the fence. Cons Sometimes it is unclear if a review is paid promotion or not, which is different from other providers. Otherwise it is very useful. Their Mobile app could be better and more useful tool wise. Review Source TH Trystn H. Call Center Rep Information Services Used the software for: I used a free trial ### "Good Company" January 16, 2025 5.0 Very easy to navigate and access features. Pros Good features throughout the entire site. Cons I have no complaints. Everything about the site is good. Review Source Response from Trustpilot January 17, 2025 Hi, Thanks for the kind words! We're so happy to hear that you're enjoying our features and using our platform. Please don't hesitate to get in touch if you have any questions or concerns in the future. Thanks, The Trustpilot Team AP Aakash P. Accessibility Consultant Information Technology and Services Used the software for: 2+ years ### "Easy to use" August 21, 2024 4.0 Pros It makes it very easy to gather feedback and positive reviews from customers quickly. It's also a great way to quickly check the history and standards of other companies that we may want to use. Cons The platform has an issue with fake and paid reviews for other companies which can make it hard to trust reviews sometimes. Review Source Response from Trustpilot August 23, 2024 Hi, Thanks for sharing with us. We're glad to hear that you're finding it easy to use the Trustpilot platform. We do do lots to combat fake reviews, so if you see something in the future that breaks the rules that our team hasn't caught yet, please don't hesitate to reach out. Thanks, The Trustpilot Team MK Marnie K. Designer Design Used the software for: 2+ years ### "Trust Pilot quite literally shows you everything" September 5, 2024 4.0 Pros I like that it shows a lot of options in a pretty wide range depending on what you're looking for. Cons It also shows you things that are pretty irrelevant for what you search Review Source Response from Trustpilot September 9, 2024 Hi Marnie, Thanks for sharing with us! We're glad to hear that you're liking using our platform to find lots of reviews. Thanks, The Trustpilot Team DG Destiny G. Owner Design Used the software for: I used a free trial ### "Great Tool to Determine Trustworthiness of Companies" December 10, 2024 5.0 Pros Helps me determine whether a site or company is trustworthy or not. Cons Occasionally it has inaccurate information. Review Source Response from Trustpilot December 19, 2024 Hi Destiny, Thanks for sharing this with us! We're so glad to hear that you're enjoying using Trustpilot when finding companies you can trust. Thanks, The Trustpilot Team Ashish A. Customer Service Representative Warehousing Used the software for: 1-2 years ### "Waters of Customer Feedback " June 21, 2024 5.0 Pros User-Friendly Interface: The website is easy to navigate, making it simple for users to submit reviews. Cons Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers. Review Source Response from Trustpilot June 26, 2024 Hi Ashish, Thanks for your review. It's great to know that you're finding Trustpilot to be easy to use for reviews! Thanks, The Trustpilot Team WO William O. Manager Consumer Services Used the software for: 1-2 years ### "Fake Reviews - Unable to Take Down" June 13, 2024 1.0 Absolutely terrible customer service - they will not remove a review when multiple parities from different companies have all highlighted the users has never used their service. Pros It's a fine website with decent design. Cons They allow fake customers to post fake reviews. Review Source Response from Trustpilot June 26, 2024 Hi William, Thanks for your review. However, we have 0 tolerance towards fake reviews and do lots to protect our platform from them. If you're having trouble with a review, we'd recommend following up with our Content Integrity team so they can take another look. Thanks, The Trustpilot Team islam K. Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "Trustpilot as a wealth of information and tools. " May 1, 2024 4.0 Trustpilot is widely regarded as a helpful platform for consumers to research and evaluate businesses based on real customer reviews. It provides transparency and allows users to make more informed decisions when choosing products or services. Pros I liked most about Trustpilot is its comprehensive database of customer reviews, which provides valuable insights into businesses' reputations and helps me make informed decisions. Cons Trustpilot was the occasional presence of fake reviews. It made it difficult to trust the credibility of the ratings and opinions shared on the platform. I wished for more robust measures to ensure the authenticity of reviews and greater transparency in the review verification process. Review Source Response from Trustpilot May 6, 2024 Hi islam, Thanks for sharing with us! We love hearing that you're enjoying using our platform to gain valuable insights. We do do lots to protect our platform from fake reviews, but we are always making improvements and will take your feedback in to do just that. Thanks, The Trustpilot Team FA Fabruzio A. Technician Information Technology and Services Used the software for: 1-2 years ### "Trust Trustpilot" May 20, 2024 5.0 I always use Trustpilot as reference point when I'd like to know if I can (of course) trust a service, especially if you are going to pay money for and give your personal details. I am really satisfied, it helped me to avoid risky app and services; at the same time the good ones can have more customers. Pros I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are true and many are well described so I will be able to trust or not what I was going to try (e.g. an app which offers discounted food). Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to help you and better understand what's wrong. Cons I have nothing to report about. Everything is fine :-) Review Source Response from Trustpilot May 22, 2024 Hi Fabruzio, Thanks for the review! It's great to know that you've put your trust into Trustpilot. We hope you continue to enjoy your Trustpilot experience! Thanks, The Trustpilot Team GW Grace W. Office Manager/Director of Events Financial Services Used the software for: 1-2 years ### "ZERO REVIEWS. Trustpilot = AWFUL experience from start to finish is an understatement! DO NOT USE." May 22, 2023 1.0 TrustpilotAWFUL experience from start to finish is an understatement! DO NOT USE.1. No onboarding. I was left to figure everything out myself.2. Our account was set up incorrectly under the wrong company as we operate as two entities. It took 1.5 months to get it corrected and the subscription was useless during that time. 3. We were set up with stars instead of written testimonials as we requested. So I was told it’d be more expensive. This should have been told to us up front. Again, useless during that time. 4. We were given a link so that our clients can submit an UNVERIFIED testimonial. Why would we want that? This was not shared until after I cancelled cancel. 5. Since we’re Retirement Planners and our clientele are older or elderly and aren’t tech savvy enough to create an account after clicking said link so we have a ZERO conversion rate so we have gotten NO benefit from Trustpilot. 6. You get ONE notice of renewal that went into my junk and didn’t see.7. I was told that someone marked my account for non-renewal on 1.3.23 and yet that was not the case. They’re trying to say we renewed for an entire year.8. Today is 5.20 and I have reached out SEVERAL times since 3.2 to discuss our account with someone. It took over 1.5 months for our account manager to contact me.9. They don’t keep good records so they don’t have “proof “of they tell their customers.10. They don’t care about customer service or how it has impacted their customer. Pros NOTHING. We got ZERO benefit from Trustpilot. Complete waste of money. Cons My entire experience was HORRENDOUS from beginning to end. Even after I thought the end was over. Review Source Response from Trustpilot June 2, 2023 Hi, Thanks for taking the time to share your experience with us and we're so sorry to hear that you haven't been enjoying using our platform. We will definitely take your feedback in and pass it along to the relevant teams to look into improving moving forward. Please know that all cancellations must be done within the terms of your contract. Thanks, The Trustpilot Team Brock P. Vice President of Marketing Retail Used the software for: 1-2 years ### "My Only Compliant is We Should Have Signed Up SOONER!" June 5, 2022 5.0 As I mentioned above, our only complaint is we didn't start working with them sooner. Pros We were slow to get on the Trustpilot bandwagon. I had a strong aversion to paying review sites for "tools" to help manage reviews. This was a mistake. We couldn't be more thrilled with our Trustpilot account (and their account team). They did a fantastic job helping us get integrated and really walked us through how we could tell our story online better with ratings and reviews. They also helped quickly identify customers who didn't have a great experience so we could fix the problem. Cons Nothing. Their software is very easy to integrate and their tools are very simple to use. We love it. Review Source VR Verified Reviewer Owner Food & Beverages Used the software for: 2+ years ### "Trust Trustpilot." October 27, 2022 5.0 Perfect experience and im very happy with this software. Pros Easy to use and understandGives me peace of mindHonest feedback are given Cons The negative comments is a real turnoff, if maybe there was a way to put those nasty comments right at the bottom it would help alot. Review Source Response from Trustpilot November 7, 2022 Hi, Thanks for sharing your experience with us. We love hearing that you're finding our platform to be easy to use with helpful reviews and feedback. We do offer the option to filter through reviews on a company profile page by date posted, popular mentions, star rating, language and more so we'd recommend choosing the filters you'd like to see when looking through reviews. Thanks, The Trustpilot Team Jonny C. SEO Executive Financial Services Used the software for: 2+ years ### "Great features, not so great customer support" July 31, 2018 5.0 The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews. Pros The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved they have had a direct buying or service experience are allowed to review, meaning spam or malicious negative reviews are taken care of quickly. The compliance team at Trustpilot is great for this. The features that they enable us to embed into our marketing and online material (on the upgraded package) offer a great additional trust element to our brand message that is easy to use and easily customised. Cons Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people. Review Source Response from Trustpilot April 28, 2019 Hi Jonny, Thanks for the review. It's great to hear you're enjoying collecting customer feedback on Trustpilot. We apologize for any trouble you've had when trying to get in touch with the team. We've let them know of your comments so they can improve on this ASAP - it's never our intention to send you in circles. Please don't hesitate to contact us with any other questions so we can do our best to improve your Trustpilot experience. VR Verified Reviewer chief executive officer Marketing and Advertising Used the software for: 2+ years ### "It's an excellent resource for all of you who are" October 27, 2022 5.0 I've been using Trustpilot for over a year now and have had nothing but amazing experiences with it. I'm able to find unbiased reviews from people like me and get a better idea of what I'm getting into before making my big purchase. The website is very user-friendly and has the most up-to-date information on the products that I'm interested in. Pros I have been using Trustpilot for years now and it is an invaluable resource. With so many companies out there, it's hard to know who is honest and worth your time. Trustpilot has always been a solid resource for me to make a decision about a company and the reviews are always genuine. I'm confident that Google and Bing recognize them as well because they put them on the first page of search results Cons Trustpilot is a site that I've been using ever since I heard of it. It's really cool to know that you are helping other people make better choices and make sure that the products they buy are worth what they're spending on them. Trustpilot is a great site, and I can't wait to see it grow even more! Review Source Response from Trustpilot October 28, 2022 Hi, Thanks for taking the time to leave us a review. It's great to know that you're enjoying using Trustpilot and find it to be an invaluable resource. Thanks, The Trustpilot Team FSS Fahim Shahriar S. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Deciding To Trust Made Easy!" July 8, 2022 4.0 Before trusting a business or product I do my research and this platform has been my number one place for checking other peoples experience. This is far the best option available on the market. Pros This enables buyers to do a proper research about the business or product. Clears doubts and increases sales in case of businesses. A vast number of reviews can be found which is very helpful for users. Cons Nowadays fake reviews and scammers are filling up this platform which rises a lot of concern. If they work on this then surely it will be the best. Review Source Response from Trustpilot July 12, 2022 Hi Fahim, Thanks for sharing your experience! It's great to know that you've found Trustpilot to be a great place to research a business before buying. Trust is at the heart of what we do, which is why our team is constantly working to fight fake reviews and misuse. Whilst we consistently invest time and resource into our fake reviews detection, for us, it's an ongoing process. We're always making updates to our automated systems, researching fake review patterns and recently we launched a legal initiative to combat review selling at its source - review seller networks. We know our work in this area isn't a catch-all and there will always be work to be done, but you know what Fahim, we're up for the challenge! Thanks, The Trustpilot Team Geoffrey L. Project Manager Automotive Used the software for: 2+ years ### "Collect review information" August 30, 2022 5.0 The experience that I have with this tool is pleasant and has positive aspects that help me to know and know what third parties express about the programs; likewise the design that it maintains is easy to use and improves the quality when publishing the reviews. Pros I like to use this tool because through it I can gather the necessary information to know about the programs that are going to be used in the future through third-party opinions, it is of great help and I can also express my opinions through reviews of programs that have been used describing our experiences Cons I do not have any negative characteristics since I consider that it is of good quality and does not cause me discomfort when using it. Review Source Response from Trustpilot September 7, 2022 Hi Geoffrey, Thanks for leaving us a review! It's great to know that you're enjoying using the Trustpilot platform to gain insights and review information. Thanks, The Trustpilot Team Similar Products Featured ## Related categories [Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[NPS](https://www.capterra.com/nps-software/)