--- title: "Leapsome Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Leapsome the right Human Resources solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169660/Leapsome/reviews/" page_type: "reviews" language: "en" --- Leapsome 4.6 (102) [View alternatives](https://www.capterra.com/p/169660/Leapsome/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Leapsome Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Rosario T Sr. People OpsBanking, 51 - 200 employeesUsed the software for: 1-2 years. “It also provides insightful suggestions and meaningful benchmark to allow my company compare itself with the rest of the industry on the different processes we run.“ October 31, 2025 EA Estrella A Software EngineerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “The notification controls feel cluttered, and custom goal tracking can have a bit of a learning curve when connecting non-standard engineering metrics.“ August 24, 2026 MA Moustafa A IT ManagerRetail, 10,001+ employeesUsed the software for: 1-2 years. “Leapcome also enables the enterprise to implement L&D strategies very effectively, with the individual development plans and goal tracking features, it empowers the employees to take charge of their career growth.“ December 24, 2024 SS Sandeep S CFOBiotechnology, 11 - 50 employeesUsed the software for: 1-2 years. “Pricing structure doesn't work well for midsize teams - paying per module vs. all-access becomes expensive quickly at 40+ employees.“ December 17, 2025 Np Nisha p BDEInformation Technology and Services, 2 - 10 employeesUsed the software for: I used a free trial. “Flexibility and Customization: Leapsome offers a range of features, some users feel there's room for more customization in areas like OKR configurations and automated messaging.“ May 12, 2025 SS Sandeep S CFOBiotechnology, 11 - 50 employeesUsed the software for: 1-2 years. “Setup required significant upfront effort to get review templates right, and iterating on questions across versions was clunky.“ December 17, 2025 SM Soundariya M Technical LeadComputer Software, 11 - 50 employeesUsed the software for: I used a free trial. “The 360 feedback and performance review system stands out most and OKRs management tools are fantastic for aligning contribution.“ December 19, 2024 EM Eugene M CTO and Co-FounderInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, I dislike how many times you have to click before viewing a brief history of someone's previous goals.“ March 8, 2026 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Khallyl A. Data Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Leapsome is characterized by its simplicity and user-oriented design" March 10, 2023 5.0 Pros It's amazing how easy yet impactful it is to monitor employee performance and interact with individuals in you network. Cons Up until now, everything has been smooth sailing and I haven't encountered any problems while using it. Review Source EM Eugene M. CTO and Co-Founder Information Technology and Services Used the software for: 2+ years ### "Leapsome works well for our reviews" March 8, 2026 5.0 Leapsome has helped me not to be consumed by spreadsheets on my desktop/computer and that the reminders are sent automatically so I do not have to run around the hallways trying to track people down to get signatures. Pros As I type, I am looking at a stack of paper copies of HR documents that I need to file however, I was able to schedule 50 reviews in 5 minutes anyway. I have to admit, I was relieved that the "scoring" feature did not fail when I generated a performance report for the boss today. Now everything (self-reflection) that is related to performance reporting is in one place, therefore I do not have to open up a hundred email attachments every time I want to view someones history. Cons The logo on the home page appears to be way to small and appears to be ridiculously small. Additionally, I dislike how many times you have to click before viewing a brief history of someone's previous goals. My manager asked me a question in the comment area and there was no option to respond to him, thus I was forced to generate a completely new comment to simply answer his single question which was frustrating. Review Source BL Billy L. Operations Law Practice Used the software for: 6-12 months ### "Leapsome - Perhaps too open ended?" October 18, 2024 3.0 Leapsome has a very high variety of features, and we needed a software that has a few things 1. Employee feedback and reviews 2. Employee and business goals 3. Employee learning development It does a large variety of things, and does them mostly well, but it is clear that a lot of the software is not very well thought out which causes me problems, as the admin. I am often left struggling to explain why something is one way, or why I can't do something I think seems obvious. Once you decide how to set it up and use it as you wish, it works quite well if you have an active admin. The company advertises the software as open-ended and to be used as you wish, but this creates a problem as when you try to do things your way you often find you run into problems that the designers hadn't thought of. Quite often I would try to do something one way, only to realise it wouldn't work for some odd reason and have to start back at square one. The customer support is very helpful when you do have a problem (and you probably will) Pros 1\. It is good as an employee database, you can store a lot of data about your employees 2. Leapsome works well together, all of the different modules operate together. for example, instant feedback can be referred to in a 121 manager review. Competencies reviewed on a manager review can also be reviewed in instant feedback. 3. Once you have the goals set up, they work quite well numerically - parent goals can have a number of child goals below them, and the average percentage completion of the child goals makes up the parent goals. This works well if your goals are strictly numerical 4. The review system works well, once it is set up. You can automate it so that review cycles go out with managers reviewing their subordinates on their competencies, and employees reviewing each other etc.. This all works quite well together, and in a review you can see past instant feedback (which is the way to give feedback outside of a review cycle) 5. The customer service is very nice and helpful, and have helped me work through complex problems on numerous occasions In fact, the instant feedback feature is probably the most useful feature for us, despite it being the simplest. Cons 1\. The 'learning' module leaves a lot to be desired. The due dates work weirdly, which is hard to explain if you have never used it but it's basically a non-feature - the due dates do not really work. The UI/UX of completing a learning 'path' (as they call it) is quite poor. It is very basic and the only real customisability you have is a rich text editor. That's it. There is no option to add a preview image for an article for example. The quizzes are very basic in the options you have - they must be multiple choice, and the answers must be text. All you can change is the amount of correct and incorrect answers. The 'tasks' are just a check-box. That's it. 2. Goals I wanted to set 8 different numerical goals for each employee at my company, which update weekly with their progress. We have the numerical data. But, the only way on Leapsome to update a goal is to do so manually - there is no API. So, I am forced to manually update all the goals every week (in the hundreds). This is a waste of my time but necessary Review Source VR Verified Reviewer Tech Recruiter Insurance Used the software for: 2+ years ### "Leapsome is a great tool for meetings preparations / track of the notes " October 29, 2025 4.0 Overall, the tool is great, it can be used for for so many different purposes for meetings preparations for taking the notes for tracking the goals results and for appreciation :) Pros Leapsome is good for several things: - you can keep a track on all of your meeting notes - you can prepare better for meetings, calls - you can track goals, key results there - appreciating part is my favorite :) - easy to implement surveys Cons Text formating: - sometimes it's hard to edit, save text there, create several lines within one text box. - sometimes when you are making changes in the text, they are not saved Review Source KV Kinjal V. Health care Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "AI powered employment " May 7, 2025 4.0 As per the price it is one of the best software. It is available in many languages. Easy to set up. Pros AI powered platforms that automate and interconnect all HR processes with leapsome flexible, design to drive growth. Cheaper Cons Leapsome provide AI platform that why customers didn’t get the vibe that they want like face to face interaction in HR process. Review Source JH Judy H. Owner Apparel & Fashion Used the software for: I used a free trial ### "Handmade Jewelry " May 12, 2025 5.0 My overall experience was great would highly recommend it to friends Pros Very simple and easy to use the instructions was very easy to understand Cons The loading of the was very slow at uploading customers support was slow Review Source MP Michal P. Software Engineer Accounting Used the software for: Less than 6 months ### "Leapsome review" May 8, 2025 4.0 Pros The tool uses AI to help with the management of employees. The AI insight helps to fulfill the need for using a product with AI built into it. Cons The UI is modern looking, however I find it a bit difficult to locate the required data. Overall it takes me a little too much time to complete the required tasks. Review Source VR Verified Reviewer Customer service Information Technology and Services Used the software for: Less than 6 months ### "Leapsome overview" July 12, 2025 5.0 Pros Leapsome has intuitive and user-friendly interface. It's flexibility and simplicity allows to engage between management and employees, leave reviews and build a personal development plan. Cons All features provided by Leapsome are pretty straight forward. I did not encounter any functional or ux issues with this platform. Review Source KC Kim C. CFO Marketing and Advertising Used the software for: 6-12 months ### "A helpful HR Platform " April 23, 2025 4.0 very good but would not recommend for smaller companies. Better for mid to large companies that have to manage the performance and do training Pros simple to use/ease of use is number one. helps with new hire set up and onboarding. helps with performance management Cons some times overwhelming as to what it can do that you do not really use. like a washing machine with too many features Review Source MA Moustafa A. IT Manager Retail Used the software for: 1-2 years ### "A comprehensive platform for performance management and employee growth" December 24, 2024 5.0 Leapsome is an excellent choice for companies (medium to large size) that are looking to improve the performance management, employee development and engagement. It stands out for its comprehensive feature set, ease of use and ability to drive culture of continuous feedback and growth. Pros Leapsome's performance management tools are one of the key strengths about the product, it allows for setting a personalized objectives and key results and regular check-ins. The tools are designed to ensure employees receive continuous feedback and be able to track the progress of the goals. Leapcome also enables the enterprise to implement L&D strategies very effectively, with the individual development plans and goal tracking features, it empowers the employees to take charge of their career growth. The customization and Reporting are great options in Leapsome that allows the enterprise to adapt the platform to fit our specific needs in every department. Cons The pricing is higher compared to other platforms in the market, especially if the enterprise would need to have advanced features, then this will have a huge impact on the total pricing structure. The platform is generally easy to use, however for some departments we noticed that not all the employees were able to fully utilize all of its features. Review Source DP Daniel P. Director Photography Used the software for: Less than 6 months ### "Great HR software " May 11, 2025 5.0 It’s been a great experience it’s simple to use and inexpensive Pros It’s been a excellent tool for all my HR team, all in one software Cons It doesn’t have many tools that other platforms offer Review Source sA sasank A. Network Engineer Computer Hardware Used the software for: I used a free trial ### "A Comprehensive Tool with Room for Improvement" May 12, 2025 4.0 Pros One of the standout features of Leapsome is its comprehensive performance management system, which seamlessly integrates continuous feedback, performance reviews, and goal setting to align individual performance with company objectives Cons initial setup and customization of Leapsome can be time-consuming and may require a significant amount of effort to tailor the platform to specific organizational needs Review Source JP Jess P. Art director Entertainment Used the software for: I used a free trial ### "Decent platform - limited features" December 23, 2024 3.0 Pros Decent UI but doesn’t do everything that we need it to Cons Limited range of features available - needs a range of content available already Review Source AB Aldo B. CTO Computer Software Used the software for: 6-12 months ### "A truly happy customer" March 4, 2020 5.0 We got into Leapsome from the Goal management angle. We are a Digital Commerce implementation agency; we use Objectives and Key Results (OKRs) and we need a tool to handle the multiple goals we define. We used another one before, which was then bought by a bigger company and shut down. We got really flustered about it, but it was truly a blessing in disguise, as it led us to switch to Leapsome. We found it \*instantly\* better than the previous platform, in absolutely ALL aspects. We ended up very satisfied with the OKRs management and fall in love with the rest of the platform, particularly performance reviews and employee engagement. It is a breeze to understand, it is clear that it has a lot of love and dedication behind, and an utterly talented team working on it, whom unarguably know what they are doing. ALL features are useful, there are no "fillers" here. The team is fantastically helpful, the few times we had some questions or small issues, we got not only answers but actual solutions in no time. Pros A heck of a value for your hard-earned dollars. The performance reviews system is second to none in this galaxy, and probably beyond it too. The OKR features are well balanced, in a sweet spot between "too basic" and "too complicated". The platform also covers the so-much-need CFRs (conversations, feedback and recognition) mechanisms without which the OKRs would be useless. Cons I promise you that I spent more time thinking about this than about the good things. The pros are clear and evident, but I couldn't find cons, I swear. This says a lot. Alternatives considered [Quantive StrategyAI](https://www.capterra.com/p/156365/Gtmhub/)[Weekdone](https://www.capterra.com/p/165423/Weekdone/) Review Source AA Abdul-Gafar A. IT Systems Administrator Computer Software Used the software for: Less than 6 months ### "Useful Performance management tool" November 13, 2024 5.0 Pros I really like the user interface and the way things are set up in Leapsome Cons can't think of anything negative, it does exactly what it's supposed to do Review Source JB Julia B. Communication Designer E-Learning Used the software for: 1-2 years ### "The best app to check meetings, praise and conduct surveys about performance" August 17, 2022 5.0 I really have a boost when using Leapsome, I love small animations which are popping up when you do an action, I love the colours and the modern design, I am also using it for the meeting notes and agenda. Pros I love the friendly setup of the platform and the simplicity of use, mostly I use it for the praising the colleagues and it does solve a lot regarding giving positive feedback and having mood boost Cons I am not sure how to use the app for the performance tracking, otherwise nothing is lacking Review Source SG Sandra G. Product Support Manager Computer Software Used the software for: 6-12 months ### "A great tool, simple but very powerful. " August 12, 2022 5.0 Pros What I value most about the tool is the simplicity with which you can manage complex issues such as performance review, employee follow-up, objectives, etc. In addition, with Leapsome you can be relaxed and forget about tracking your tasks because its notifications make your life easier. Thanks to Leapsome we are now closer to our employees, we make career path reviews more professional and efficient, among many other things. In addition, they have a great customer service team. They have a very agile and close attention. I recommend it 100%! Cons It would be interesting if they would allow to make a more detailed company and employee organization chart, to help remote companies to have a centralized site where to see the detail of all the teams and employees. Review Source ST Sumbul T. Knowledge Manager Human Resources Used the software for: 6-12 months ### "A very useful tool for performance management " August 19, 2022 5.0 It is a useful tool that offers a lot of flexibility for users looking to measure performance against objectives and goals. It can be used daily while still allowing users to track performance for goals. Pros Measuring performance becomes easier for teams like ours that are entirely remote. What I particularly like about Leapsome is the way it lets me manage the meeting agendas, keeping track of all objectives decided earlier and the progress on them. Cons I would say integrating objectives from different meetings together should be a useful feature to add. Review Source GV Gabriele V. CFO Computer Software Used the software for: 6-12 months ### "Leapsome is great value with lots of flexible features" March 30, 2020 5.0 We grew really quickly over the last few years and our COO wanted to put the right software in place to ensure that we could create a consistent experience across the company. Previously, some managers would run great processes with their teams but as everything was run using Excel and Powerpoint it was not uniform for everyone. Pros Before Leapsome, our previous processes were done with Excel and Powerpoint but this led to an inconsistent experience. With Leapsome, we now have a uniform experience for every employee for their annual performance reviews and it has introduced a lot more structure to the way we set and manage our company-wide goals. We’re really happy with the platform and will be making use of the automated probation period reviews soon so that new employees also get good feedback. Cons We’re really happy with the platform and anytime we have had any small issues or questions the customer support team has always solved them for us really quickly. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Leapsome Value for money Review Source KP Kamilla P. Junior Recruiter Information Technology and Services Used the software for: 6-12 months ### "Great tool" August 17, 2022 5.0 Pros You can build own questions and create assessments according to questions. Splitting to departments and seeing averages of the answers Cons Might be I am not aware, but if to remove the Head of the departments answers /team leads answers, you cannot sort the answers according to the seniority levels of each vertical. To see what is the common answers of each seniority level within the same position to pull out relevant data Review Source AP Anna P. People Operations Team Lead Food & Beverages Used the software for: 6-12 months ### "A must have tool!" August 6, 2020 5.0 The support is very helpful. There is good communication between the assigned contact partner, that is always willing to share best practices. I really like the Leapsome content (I enjoy the blog!), their philosophy and mission. Pros Overall I find Leapsome and all its features very useful and supports a full range of activities that are crucial for employee engagement. The meeting feature enabled us to create more organized meetings and follow-ups. Secondly surveys and analytics, gives a great user experience and great insights to actionable feedback. Finally, I really love the fact that Leapsome is living up to their values and is continuously developing and improving. Cons The integration of development talks with Google Calendar, and I would find very useful - implementation of an internal calendar for everyone to have an overview of ongoing or/and scheduled Leapsome activities: meetings, 1:1, development talks Review Source AK Anirudh K. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "A good OKR tracking tool " May 26, 2022 4.0 Pros Easy to setup and scale for a small org like ours. Cons Depth of features when compared to other established tools Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/) Review Source KP Kumar P. Software Engineer Information Services Used the software for: Less than 6 months ### "Best employee related Saas product." August 17, 2022 5.0 Overall experience with Leapsome have been amazing, with the help of leapsome we are able to centralise all the performance management goal setting and are also able to automate it to a large extent. Pros What I like the most about the product, is the range of things that it cover related to performance management , goal setting , dashboard, analytics, reviews etc Cons Since Leapsome covers so many operations, its somewhat harder to implement and introduce to the team as compared to other solutions. Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) The product UI was laggy. Review Source RR Richa R. Backend Engineer Computer Software Used the software for: 1-2 years ### "Amazing Performance Management System" August 17, 2022 5.0 Pros Ease of browsing feedbacks. Easy management and impressive UI. Cons Nothing as such that I disliked. So far it is good. Review Source SS Shaq S. Customer Support Agent Outsourcing/Offshoring Used the software for: Less than 6 months ### "Quality Product." August 17, 2022 5.0 It has gone well so far. Clear guidelines, ease of access and use. No complaints. Pros I enjoy that I can interact with my reviews in a modern way. My reviews are more like dialogue encouraging improvement rather than a data dump of my performance. Cons There are no missing features from my purview. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.