--- title: "Leapsome Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Leapsome the right Human Resources solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169660/Leapsome/reviews/" page_type: "reviews" language: "en" --- Leapsome 4.6 (97) [View alternatives](https://www.capterra.com/p/169660/Leapsome/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Leapsome Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Rosario T Sr. People OpsBanking, 51 - 200 employeesUsed the software for: 1-2 years. “It also provides insightful suggestions and meaningful benchmark to allow my company compare itself with the rest of the industry on the different processes we run.“ October 31, 2025 SS Sandeep S CFOBiotechnology, 11 - 50 employeesUsed the software for: 1-2 years. “Pricing structure doesn't work well for midsize teams - paying per module vs. all-access becomes expensive quickly at 40+ employees.“ December 17, 2025 MA Moustafa A IT ManagerRetail, 10,001+ employeesUsed the software for: 1-2 years. “Leapcome also enables the enterprise to implement L&D strategies very effectively, with the individual development plans and goal tracking features, it empowers the employees to take charge of their career growth.“ December 24, 2024 SS Sandeep S CFOBiotechnology, 11 - 50 employeesUsed the software for: 1-2 years. “Setup required significant upfront effort to get review templates right, and iterating on questions across versions was clunky.“ December 17, 2025 Np Nisha p BDEInformation Technology and Services, 2 - 10 employeesUsed the software for: I used a free trial. “Flexibility and Customization: Leapsome offers a range of features, some users feel there's room for more customization in areas like OKR configurations and automated messaging.“ May 12, 2025 EM Eugene M CTO and Co-FounderInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, I dislike how many times you have to click before viewing a brief history of someone's previous goals.“ March 8, 2026 SM Soundariya M Technical LeadComputer Software, 11 - 50 employeesUsed the software for: I used a free trial. “The 360 feedback and performance review system stands out most and OKRs management tools are fantastic for aligning contribution.“ December 19, 2024 AL Adele L DesignerApparel & Fashion, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It seams like you cannot personalise your task reminder emails (when, how often, etc)“ March 31, 2025 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Khallyl A. Data Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Leapsome is characterized by its simplicity and user-oriented design" March 10, 2023 5.0 Pros It's amazing how easy yet impactful it is to monitor employee performance and interact with individuals in you network. Cons Up until now, everything has been smooth sailing and I haven't encountered any problems while using it. Review Source NR Nina R. Senior People Operations Manager Internet Used the software for: 1-2 years ### "Leapsome gave us a way to hold 360s that worked with our unique company structure" September 2, 2020 5.0 Previously all feedback was given via Excel sheets, which made it really tricky to keep track of. People found it tedious to give feedback in this way, and it was also creating issues with transparency because everyone was conscious of how the data was being forwarded through HR. It felt strange that as a forward-thinking software company, we were using outdated methods for our internal processes. But we also found it difficult to standardise processes within our unique company structure. We found Leapsome easy to roll out incrementally, and were relieved by how enjoyable it was to use – people finally felt engaged with their HR processes. It’s halved the amount of time our HR team spend on these processes, and because there’s more ongoing communication between teams we all have a better idea of our roles and feel more engaged. Pros The platform makes it possible for us to run 360 peer reviews as we want to, and encourages our employees to give each other ongoing feedback. It’s made our HR processes not only more efficient but also more transparent. The tool was surprisingly simple to roll out, and there was a really positive response from the managers and employees – so now we’re looking at using the rest of Leapsome’s features, like 1-on-1 meetings and engagement surveys. We were also very impressed by the Leapsome customer team, who visibly incorporated our feedback into the platform before we had even decided to use it! They were the only tool that we could see were seriously passionate about acting on feedback themselves, and their answers to our support requests have been consistently prompt and helpful. Cons We have had some minor, short-term issues, such as where to find a particular setting in the app and we have a few requests for new features, however, every time we see anything like this, the Leapsome product team is always quick to respond and improve the platform based on our suggestions. Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/)[Small Improvements](https://www.capterra.com/p/121088/Small-Improvements/) Reason for choosing Leapsome What mainly convinced us was the great customer service. They even implemented one small feature request we had during the sales cycle with us, when we were not even a customer yet. This made the decision! Review Source BL Billy L. Operations Law Practice Used the software for: 6-12 months ### "Leapsome - Perhaps too open ended?" October 18, 2024 3.0 Leapsome has a very high variety of features, and we needed a software that has a few things 1. Employee feedback and reviews 2. Employee and business goals 3. Employee learning development It does a large variety of things, and does them mostly well, but it is clear that a lot of the software is not very well thought out which causes me problems, as the admin. I am often left struggling to explain why something is one way, or why I can't do something I think seems obvious. Once you decide how to set it up and use it as you wish, it works quite well if you have an active admin. The company advertises the software as open-ended and to be used as you wish, but this creates a problem as when you try to do things your way you often find you run into problems that the designers hadn't thought of. Quite often I would try to do something one way, only to realise it wouldn't work for some odd reason and have to start back at square one. The customer support is very helpful when you do have a problem (and you probably will) Pros 1\. It is good as an employee database, you can store a lot of data about your employees 2. Leapsome works well together, all of the different modules operate together. for example, instant feedback can be referred to in a 121 manager review. Competencies reviewed on a manager review can also be reviewed in instant feedback. 3. Once you have the goals set up, they work quite well numerically - parent goals can have a number of child goals below them, and the average percentage completion of the child goals makes up the parent goals. This works well if your goals are strictly numerical 4. The review system works well, once it is set up. You can automate it so that review cycles go out with managers reviewing their subordinates on their competencies, and employees reviewing each other etc.. This all works quite well together, and in a review you can see past instant feedback (which is the way to give feedback outside of a review cycle) 5. The customer service is very nice and helpful, and have helped me work through complex problems on numerous occasions In fact, the instant feedback feature is probably the most useful feature for us, despite it being the simplest. Cons 1\. The 'learning' module leaves a lot to be desired. The due dates work weirdly, which is hard to explain if you have never used it but it's basically a non-feature - the due dates do not really work. The UI/UX of completing a learning 'path' (as they call it) is quite poor. It is very basic and the only real customisability you have is a rich text editor. That's it. There is no option to add a preview image for an article for example. The quizzes are very basic in the options you have - they must be multiple choice, and the answers must be text. All you can change is the amount of correct and incorrect answers. The 'tasks' are just a check-box. That's it. 2. Goals I wanted to set 8 different numerical goals for each employee at my company, which update weekly with their progress. We have the numerical data. But, the only way on Leapsome to update a goal is to do so manually - there is no API. So, I am forced to manually update all the goals every week (in the hundreds). This is a waste of my time but necessary Review Source VR Verified Reviewer HRBP Entertainment Used the software for: Less than 6 months ### "A great evolving app for everything HR management. " September 7, 2021 5.0 Pros The sales and customer service from leapsome is second to none! They're a developing company, "new" to the market, but they are pushing out new features every month! If you have an issue they're just one ticket away, and reply within 2 hours normally, always helpful. The tool works great too, it makes sense :) Cons I think the performance management feature could use more customisation, but i know they are working on bringing the best features to the biggest amount of users. Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/) Reason for choosing Leapsome Price, customisation, sales process won us over. Review Source JH Judy H. Owner Apparel & Fashion Used the software for: I used a free trial ### "Handmade Jewelry " May 12, 2025 5.0 My overall experience was great would highly recommend it to friends Pros Very simple and easy to use the instructions was very easy to understand Cons The loading of the was very slow at uploading customers support was slow Review Source BM Bramwel M. Food and beverage attendant Food & Beverages Used the software for: 1-2 years ### "The B.O.A.T AND G.O.A.T PLATFORM FOR KEEPING MANAGERS UPDATED" December 13, 2024 5.0 It has been a great experience and it is easy to update my manager on our wins and on the losses Pros The user interface is on top notch It is easy to use It is cost effective It has made our work in the company easy to document feedback with employees Very good customization of survey options The software aims to intergrate everything related with performance,engagement and career management Cons Theres nothing really to dislike about leapsome it is sincerely the best Review Source MA Moustafa A. IT Manager Retail Used the software for: 1-2 years ### "A comprehensive platform for performance management and employee growth" December 24, 2024 5.0 Leapsome is an excellent choice for companies (medium to large size) that are looking to improve the performance management, employee development and engagement. It stands out for its comprehensive feature set, ease of use and ability to drive culture of continuous feedback and growth. Pros Leapsome's performance management tools are one of the key strengths about the product, it allows for setting a personalized objectives and key results and regular check-ins. The tools are designed to ensure employees receive continuous feedback and be able to track the progress of the goals. Leapcome also enables the enterprise to implement L&D strategies very effectively, with the individual development plans and goal tracking features, it empowers the employees to take charge of their career growth. The customization and Reporting are great options in Leapsome that allows the enterprise to adapt the platform to fit our specific needs in every department. Cons The pricing is higher compared to other platforms in the market, especially if the enterprise would need to have advanced features, then this will have a huge impact on the total pricing structure. The platform is generally easy to use, however for some departments we noticed that not all the employees were able to fully utilize all of its features. Review Source MP Michal P. Software Engineer Accounting Used the software for: Less than 6 months ### "Leapsome review" May 8, 2025 4.0 Pros The tool uses AI to help with the management of employees. The AI insight helps to fulfill the need for using a product with AI built into it. Cons The UI is modern looking, however I find it a bit difficult to locate the required data. Overall it takes me a little too much time to complete the required tasks. Review Source ahA ady haris A. self employed E-Learning Used the software for: I used a free trial ### "User-Friendly Interface and Great Support" December 25, 2024 4.0 What really captivates me is its robust assemblage of software functions. Chief among these is the goal-setting module. If you want your objectives to align seamlessly with those of your teams and organization, then you need to set up not just a set of clear goals but also a conversation around those goals. Pros Leapsome's standout quality is its user-friendly interface. Cons A couple of weaknesses could be mentioned, perhaps—the learning curve and the limited mobile app consultation—but I think it’s safe to call Leapsome a powerful platform for something I like to think more than just a few companies at this point are aspiring to: A culture of continuous improvement, a more engaged workforce, and as some of our friends from Leapsome might put it, “substantial benefits when implemented thoughtfully.” Review Source KC Kim C. CFO Marketing and Advertising Used the software for: 6-12 months ### "A helpful HR Platform " April 23, 2025 4.0 very good but would not recommend for smaller companies. Better for mid to large companies that have to manage the performance and do training Pros simple to use/ease of use is number one. helps with new hire set up and onboarding. helps with performance management Cons some times overwhelming as to what it can do that you do not really use. like a washing machine with too many features Review Source DP Daniel P. Director Photography Used the software for: Less than 6 months ### "Great HR software " May 11, 2025 5.0 It’s been a great experience it’s simple to use and inexpensive Pros It’s been a excellent tool for all my HR team, all in one software Cons It doesn’t have many tools that other platforms offer Review Source sA sasank A. Network Engineer Computer Hardware Used the software for: I used a free trial ### "A Comprehensive Tool with Room for Improvement" May 12, 2025 4.0 Pros One of the standout features of Leapsome is its comprehensive performance management system, which seamlessly integrates continuous feedback, performance reviews, and goal setting to align individual performance with company objectives Cons initial setup and customization of Leapsome can be time-consuming and may require a significant amount of effort to tailor the platform to specific organizational needs Review Source SM Soundariya M. Technical Lead Computer Software Used the software for: I used a free trial ### "Improve Interactions" December 19, 2024 5.0 It Offers powerful platform for improving employee performance and interactions. Pros The 360 feedback and performance review system stands out most and OKRs management tools are fantastic for aligning contribution. The survey provides to improve employee satisfaction. Cons Pricing is higher for small business and startups. Review Source AA Abdul-Gafar A. IT Systems Administrator Computer Software Used the software for: Less than 6 months ### "Useful Performance management tool" November 13, 2024 5.0 Pros I really like the user interface and the way things are set up in Leapsome Cons can't think of anything negative, it does exactly what it's supposed to do Review Source MN Maryam N. Marketing Coordinator Education Management Used the software for: 2+ years ### "Contribute effectively to enhancing employee capabilities & transparently assessing performance" February 23, 2023 5.0 By constantly monitoring everyone's progress, Leapsome helped raise productivity across the board. We also benefited greatly from the use of auditing tools in laying out strategies and reaching our objectives. Every survey helps us work together with management to make decisions that enhance productivity. Pros Leapsome lets us centralize performance management and development, which boosts employee engagement and ensures openness in procedures and audits. We can create and run surveys to help management and staff make the best decisions. It's excellent that we developed ways to exchange remarks between tiers while maintaining privacy. Leapsome enables us to specify who gives feedback, which makes all functional relationships clear to all. We can also organize performance review sessions with line managers to discuss interim plans and goals and formalize observations. Cons There are not many negatives to report, but it seems that Leapsome integrates with a limited number of programs, which is a hindrance to using it for more functions. Review Source JB Julia B. Communication Designer E-Learning Used the software for: 1-2 years ### "The best app to check meetings, praise and conduct surveys about performance" August 17, 2022 5.0 I really have a boost when using Leapsome, I love small animations which are popping up when you do an action, I love the colours and the modern design, I am also using it for the meeting notes and agenda. Pros I love the friendly setup of the platform and the simplicity of use, mostly I use it for the praising the colleagues and it does solve a lot regarding giving positive feedback and having mood boost Cons I am not sure how to use the app for the performance tracking, otherwise nothing is lacking Review Source SG Sandra G. Product Support Manager Computer Software Used the software for: 6-12 months ### "A great tool, simple but very powerful. " August 12, 2022 5.0 Pros What I value most about the tool is the simplicity with which you can manage complex issues such as performance review, employee follow-up, objectives, etc. In addition, with Leapsome you can be relaxed and forget about tracking your tasks because its notifications make your life easier. Thanks to Leapsome we are now closer to our employees, we make career path reviews more professional and efficient, among many other things. In addition, they have a great customer service team. They have a very agile and close attention. I recommend it 100%! Cons It would be interesting if they would allow to make a more detailed company and employee organization chart, to help remote companies to have a centralized site where to see the detail of all the teams and employees. Review Source VA Venkat A. Engineering Director Banking Used the software for: 2+ years ### "Performance Review Powerhouse" August 16, 2022 5.0 Fantastic overall, great tool! Pros Ease of usage is brilliant and employees connect easily as well. Cons UI can be a bit more enriching to attract gen Z's Review Source VR Verified Reviewer COS Education Management Used the software for: 1-2 years ### "Run from this company " April 23, 2024 2.0 Pros Surveys, Reviews, and performance evaluations for tutors. Cons Unfair terms presented for renewal. Beat around the bush to reduce from 100 licenses to 30 licenses, since we are only using about 14. It is unfair because we won't be using it for a whole 3 months during the summer and do not know the certainty of the next school year. Made us lock into another contract without letting us know of a renewal for a whole year. Waste of money. Review Source CS Carlyn S. Team Leader Facilities Services Used the software for: 6-12 months ### "leapsome review" August 22, 2022 5.0 Pros It is user friendly, easy to access and a huge benefit to my day to day tasks. Cons There is nothing that I can fault about the product. Review Source AH Ara H. Devops Computer Software Used the software for: 6-12 months ### "Good experience with leapsome" February 14, 2024 5.0 Very good to use ui easy to get everyone in especially using google sso function Pros Easy to use ui and very good customization of survey options Cons Free trial is too short to understand if its needed for your company or not Review Source KP Kumar P. Software Engineer Information Services Used the software for: Less than 6 months ### "Best employee related Saas product." August 17, 2022 5.0 Overall experience with Leapsome have been amazing, with the help of leapsome we are able to centralise all the performance management goal setting and are also able to automate it to a large extent. Pros What I like the most about the product, is the range of things that it cover related to performance management , goal setting , dashboard, analytics, reviews etc Cons Since Leapsome covers so many operations, its somewhat harder to implement and introduce to the team as compared to other solutions. Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) The product UI was laggy. Review Source VR Verified Reviewer Clinical Recruiter Health, Wellness and Fitness Used the software for: Less than 6 months ### "Keep your managers updated!" December 5, 2022 5.0 Pros I have been using this tool and find it easy to update my direct manager on bottlenecks and wins. It's easy to use and keeps people updated on your work. Cons It's not a con, but I spent a few minutes learning how to use it. I don't use it as often as I should. Review Source VR Verified Reviewer Designer Automotive Used the software for: Less than 6 months ### "Just poor" December 1, 2020 1.0 The idea is great but the product quality is so low. The flows are not optimised, UI is ugly, it seems that Leapsome itself doesn't use this app or these "improvements" are too low in their priorities list. would not recommend. Pros Helps to get and receive feedback remotely. Cons User experience and bugs. Clunky piece of a software. Review Source AS Alina S. Data researcher Marketing and Advertising Used the software for: 6-12 months ### "Great product" August 22, 2022 5.0 Everything works well Pros Easy to use, overall great platform to manage peoples’ performance Cons N/a. Nothing comes up. The platform works smoothly Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.