MessageBird

MessageBird

4 / 5 8 reviews

Who Uses This Software?

Businesses of all sizes looking to connect to their customers via SMS, Voice, Chat, and more.


Average Ratings

8 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Pricing is pay-per-use.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MessageBird
  • www.messagebird.com/
  • Founded 2011
  • Netherlands

About MessageBird

Cloud communications platform connecting 15000+ companies to their customers via the world's fastest, most reliable SMS, Voice & Chat APIs.


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MessageBird Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

MessageBird Reviews Recently Reviewed!


Hard to track lots of messages

Dec 13, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.

Cons: The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible.

The search functionality is limited.

Overall: Easier communication with the team of over 100 officers.

Easy, professional and high quality service

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

Cons: It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

System does the job very well and gets us leads fast

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of setting up a new message and then scheduling it to be sent out is very straight forward and easy to teach other members of the team.

Cons: When I am running my numbers to find out the performance of each send vs the cost and return on investment. It's very difficult to be able to calculate these figures without spending a lot of time. It is a bit of a nightmare.

Overall: We were able to generate new leads on demand and boost sales for the company. It enabled us to send out time sensitive offers with ease.

Easy to use once you get used to it

Feb 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Logging in our clients contact numbers so we can keep them informed of there booking. The support you get is first class and prompt

Cons: The only set back we find is sometime the dates breakdown does not correspond with amount of text messages sent

Onboarding and API usage is nice and easy. Quality of Delivery is high over multiple countries

Dec 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use and pricing. We've migrated over from a different provider and the development effort was fairly low. We've had no major issues, no performance problems and support was always helpful.

Cons: As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet.

Messagebird has been great for notifications to customers around order statuses

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use once all is in place and integration with our Magento based website was an absolute breeze

A good service

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to send bulk messages to all of my contacts. Easy to add contacts in bulk through import process.

Cons: The recent changes to the software appear to have made it more difficult to do some of the things I did previously. In particular not being able to select which groups a contact is in from the contact card is a real nuisance.

Used this at the tattoo studio I worked at, pretty solid

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I liked how easy it was to set up. We had a meeting about sending out reminders and then after a quick google search, we found it and were up and running fast.

Cons: I didn't like the pay per use. We looked for a subscription service and found one that fully furnished everything for a fraction of the cost. So we went that direction.