---
title: "Google Sheets Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Google Sheets the right Spreadsheet solution for you? Explore 13217 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/169718/Google-Sheets/reviews/"
page_type: "reviews"
language: "en"
---

Google Sheets

4.7 (13217)

[View alternatives](https://www.capterra.com/p/169718/Google-Sheets/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 26th, 2026

# Reviews of Google Sheets

Ease of use

4.6

Customer Service

4.4

## Pros and Cons in Reviews

PP

Piyusha P

Customer serviceHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years.

“I particularly value the extensive formula library, ready-to-use templates, and integration with the broader Google Workspace ecosystem. Although there are some limitations when handling very large datasets, the ease of use, collaboration features, and overall reliability make Google Sheets one of the best cloud-based spreadsheet solutions available today.“

June 16, 2026

BB

Bree B

Advancement CoordinatorEducation Management, 201 - 500 employeesUsed the software for: More than 2 years.

“While Google Sheets is very functional, it can be more limited than Excel when it comes to advanced formulas, data analysis, and large datasets. As spreadsheets grow more complex, they can become harder to manage and easier to break if multiple users are editing at once.“

April 13, 2026

Eslam A

E-marketing expert on communication platforms and search enginesInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“We used it as a simple database and as a dashboard (dashboard) for small and medium-sized enterprises, and it worked very well with us. If your team needs more speed and collaboration than complex advanced features, it’s an excellent option, especially since the price of Google Workspace is worth compared to other alternatives on the market.“

July 6, 2026

Connor C

Data AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years.

“You can't sort your data a certain way, you can't format each data point easily, and you have to do through custom formulas in conditional formatting to highlight duplicate values. If you need it sorted and formatted in individual colors, the colors change when the order changes.“

March 14, 2026

Eslam A

E-marketing expert on communication platforms and search enginesInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“We use it at work on a daily basis, and the most needed and saved time is that the whole team can work on the same file at the same time - whether budget or project plan - without any fear that it is sabotaging a need, because the advantage of "record adjustments" will return you any old copy if there is a mistake. “

July 6, 2026

SA

Suman A

Owner,Bookkeeper,TAxPreparerAccounting, Self-employedUsed the software for: More than 2 years.

“The biggest frustration is definitely the performance lag on massive files.it can be a bit rigid with large-scale data modeling compared to dedicated databases or even the desktop version of Excel.“

June 16, 2026

Hameeda T

AnalystFinancial Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“It’s intuitive, lightweight, and perfect for quick analysis or shared projects. While it can struggle with very large datasets and lacks some advanced formatting options, the convenience and seamless collaboration make it an excellent choice for everyday work.“

April 1, 2026

ZM

Zain M

Chief Executive OfficerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“When I try to work with large sheet with a lot of formulas or when multiple people are working on same file, it starts to lag sometimes.“

May 28, 2026

## Showing most helpful reviews

Showing 1-25 of 13217 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Mark B.  
Manager  
Retail  
Used the software for: 2+ years

### "My prefered spreadsheet program"

August 16, 2026

5.0

Google Sheets is where most of my day-to-day data work happens, mainly because getting someone else into a spreadsheet takes one link and no explanation. That single advantage changes how a team works — shared trackers, budgets, and planning docs stay current because everyone edits the same live copy instead of trading attachments.

Pros

Collaboration is what it does better than anything else. Several people can work in the same sheet at once, see each other's cursors, and leave comments, with no version conflicts and no emailing files back and forth. Sharing is a link and a permission setting, and the full revision history means you can always see who changed what and roll it back. It's free, runs in a browser on any machine, and autosaves constantly so nothing is ever lost. The formula set covers the vast majority of real work, and functions like IMPORTRANGE, QUERY, and GOOGLE FINANCE do things desktop spreadsheets can't. Google Forms feeds straight into it, Apps Script handles automation, and it connects easily to other tools.

Cons

It slows down on large datasets. Once you're past tens of thousands of rows with heavy formulas, recalculation lags and the browser starts to struggle in a way a desktop spreadsheet wouldn't.

Review Source

VR

Verified Reviewer  
Administrative  
Consumer Goods  
Used the software for: 2+ years

### "User friendly Spreadsheet and Collaboration Tool "

August 6, 2026

4.0

All in all my experience with Google Sheets is quit positive for both my personal and professional work. Although some improvements may provide a better user experience like advanced usage of templates and better support responses.

Pros

Google Sheets offers excellent features for a great value of money. Features like formula calculations make simple to complex budgeting data analysis smooth. It's interface is user friendly even for beginners. It also offers real time collaboration which allows number of people to work on same work sheet at the same time without any hassle.

Cons

The built in templates are not worth the hype as per my personal experience can be better with wide usage. Also the customer support fail provide the needed assistance with complex issues.

Review Source

VD

Void D.  
Freelance Artist  
Graphic Design  
Used the software for: 2+ years

### "Google Sheets"

July 1, 2025

3.0

Overall my experience has been good, but between the mobile issue and the fact that some formatting is only done automatically and can't be manually adjusted, the program isn't what I would like it to be

Pros

There are lots of great customization options, automated setup, and a large variety of ways to store and showcase data.

Cons

The mobile app is basically useless due to the fact that data doesn't display correctly within the intended cels - it will instead overlap with cell borders. This makes the entire spreadsheet format unusable

Review Source

Eslam A.  
E-marketing expert on communication platforms and search engines  
Information Technology and Services  
Used the software for: 2+ years

### "One of the best tools I’ve used for collaboration... It is not 100% perfect "

July 6, 2026

5.0

To be honest, Google Sheets has changed the way we operate. Before that, we had sent Excel files in the email and everyone sent you their modified version, and that was a mess. Now we have only one "source of truth" and the whole team is returning to him. We used it as a simple database and as a dashboard (dashboard) for small and medium-sized enterprises, and it worked very well with us. If your team needs more speed and collaboration than complex advanced features, it’s an excellent option, especially since the price of Google Workspace is worth compared to other alternatives on the market.

Pros

Frankly, the thing I liked most about Google Sheets is that it's not just "Excel Online", it's really a real collaboration tool. We use it at work on a daily basis, and the most needed and saved time is that the whole team can work on the same file at the same time - whether budget or project plan - without any fear that it is sabotaging a need, because the advantage of "record adjustments" will return you any old copy if there is a mistake. My personal experience has saved me more than once. ImporTrange is also used to link data between different files, and it saves me hours I used to use in copy and paste. Linking it to Google Forms to automatically collect data is a very practical need in our job. Our team of programming specialists also develops custom tools that help us more with Google Apps script.

Cons

The main problem I face is that when data gets too big, it means hundreds of thousands of rows with complex equations, performance starts to slow down significantly, and it's a little frustrating if you're working on a big need. It also has advanced formatting options and data analysis tools that do not exist like Excel , especially ZiPower Pivot needs. Offline mode does exist, but it's not as smooth as being online - sometimes there's a slight delay when you return online again.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Before my transition, I relied mainly on Microsoft Excel (desktop version). The move was because we needed real-time collaboration between team members, because Excel was having problems with file sharing and conflicting copies when more than one person was working on the same file at the same time. While Excel remains superior in certain areas, like advanced analytical tools (Power Pivot) and formatting, the convenience of easy collaboration and remote access in Google Sheets proved to be our deciding factor.

Review Source

EL

Eduardo L.  
Safety Coordinator II  
Construction  
Used the software for: 2+ years

### "Spread the Work with Google Sheets"

August 17, 2026

5.0

My overall experience with Google Sheets has been really positive. It’s easy to use, works smoothly, and makes organizing information much less of a hassle. I love that I can access my spreadsheets from anywhere and share them with others without having to send files back and forth. The real-time collaboration is super helpful when working with a team, and everything saves automatically. It’s also great for everything from simple lists and budgets to more detailed projects. Overall, Google Sheets is convenient, reliable, and flexible, and I’d definitely recommend it to anyone who needs an easy spreadsheet tool.

Pros

Google Sheets is honestly one of the easiest and most useful spreadsheet tools I’ve used. It’s simple to set up, easy to organize, and works great for everything from basic lists to more detailed projects. I really like that I can access my spreadsheets from anywhere and share them with others instantly. The real-time collaboration is especially convenient when working with a team. It also saves automatically, so I don’t have to worry about losing my work. Overall, Google Sheets is reliable, flexible, and super convenient. I’d definitely recommend it for both personal and professional use.

Cons

One downside of Google Sheets is that it can feel a little limited compared with advanced desktop spreadsheet software. When working with very large or complex spreadsheets, performance can sometimes slow down. Some advanced features and formatting options may also take time to learn or may not be as powerful as those in dedicated spreadsheet programs. While Google Sheets is excellent for everyday tasks and collaboration, users with highly technical or data-heavy projects might prefer a more advanced tool.

Review Source

JM

Jared M.  
Warehouse and Facilities Support Specialist  
Education Management  
Used the software for: 2+ years

### "Google Sheets: Its uses are many, and its downsides are few"

August 3, 2026

5.0

My overall experience has been good because it has helped a lot with work and understanding balances and at work.

Pros

What I like most about Google Sheets is how useful it is at work. We use it to track inventory across different warehouses. The fact that it is free is nice so the value it offers us is wonderful. We use formulas a lot to project new balances for the future so we can predict what inventory of products to receive in the future. It is fairly easy to use once you get used to the templates. The user interface is friendly and inviting and it is clear as to what you can use it for. I have never had to use customer support for Google Sheets because I never run into problems.

Cons

Using Google Sheets has its downsides like not being useful with large data sets and limited data analysis features.

Review Source

Wren W.  
Owner  
Events Services  
Used the software for: 2+ years

### "Got my small business off the ground"

July 10, 2026

4.0

Honestly it's my go-to whenever I need to get something organized fast. I leaned on it hard in the early days of my business and still use it for budget tracking and quick one-off lists. It's not the tool I'd build a serious CRM on, but for everyday spreadsheet work it's reliable and I never have to think twice about it.

Pros

When I was first setting up Wildstar Weddings I basically ran my whole client tracking out of Sheets. It was free, I already knew my way around it, and I could spin up a new tab or column whenever I thought of something I wanted to track. Budgeting, client info, follow-up dates, all of it lived in one file. The fact that it updates live and I can get to it from my phone or laptop made it really easy to keep on top of things without paying for anything fancy.

Cons

It works great until you outgrow it. Once my client list started getting longer, using a spreadsheet as a real CRM started to feel clunky and it wasn't something I could scale long term. I eventually moved that side of things over to a custom setup, but for what it is a spreadsheet, not a database it did the job longer than I expected.

Review Source

KL

Kate L.  
Sales  
Machinery  
Used the software for: 1-2 years

### "Great Resource"

July 26, 2026

5.0

Overall, my experience with Google Sheets has been positive. I have used it to organize data, track information, create reports, and collaborate with others on shared projects. While there are some limitations compared to Excel, I find it to be a user-friendly and efficient tool for managing data and improving productivity.

Pros

What I like most about Google Sheets is how easy it is to organize information and collaborate with others in real time. It makes tracking data, creating reports, and sharing updates simple, while its built-in formulas and automation features help save time and reduce manual work.

Cons

What I like least about Google Sheets is that it can become slow when working with large amounts of data or complex formulas. Some advanced features are also more limited compared to Excel, which can make certain tasks more challenging.

Review Source

Jae G.  
Teacher  
E-Learning  
Used the software for: 2+ years

### "Extremely Useful & Diverse"

August 3, 2026

5.0

On the whole, google sheets is awesome. It works well, comes with lots of storage space inside google drive, and has all the predominant features someone would want. It's also possible to have multiple currencies and languages within one sheet, which is super useful for international data.

Pros

Functions exactly the same as the one we all grew up with but it's integrated into the G-suite, so it's much easier to access more often. The smart features are great for writing in equations and there's lots of templates for diverse business needs.

Cons

The mobile version is extremely difficult to navigate. I'd like if it were easier to view from our phones. Also, I dislike using google sheets to create a graph for google slides. It permanently saves it as a separate file in google sheets, which seems like a waste of storage space to me.

Review Source

Chiara L.  
Worker  
Legal Services  
Used the software for: 1-2 years

### "Google sheets saved so much time"

July 25, 2026

5.0

It helped me so much to organise during school I love it!! Definitely everyone should learn how to use Google Sheets (work and non)

Pros

I used a lot Google sheets throughout school but also now while working it helps me to organise everything, mind-blowing how much stuff it can do (for free also)!! I love how easy it is to set something up or calculate in a second. Sometimes I've used it for collaboration and I've got to understand how the interface when opening it works by now.

Cons

At the beginning it was a bit difficult to understand how to use but I got the hang of it going on and on.

Review Source

JM

Jamari M.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "The standard for team collaboration"

December 1, 2025

4.0

Google Sheets is the backbone of our team's daily operations. While it does lack some of the hardcore data processing power of Excel, the ease of sharing and collaboration makes it the superior choice for day today business tasks.

Pros

Real-time Collaboration: The ability for multiple team members to edit the same sheet simultaneously without version conflict is unmatched. Cloud-Native: I love that I can access my data from my phone, laptop, or any browser without needing to save or email files. Version History: Being able to easily restore previous versions of the document if someone makes a mistake is a lifesaver.

Cons

Large Data Lag: It tends to slow down significantly if you have too many tabs or tens of thousands of rows. Printing: Formatting a sheet for physical printing is often frustrating and difficult to get right compared to Excel.

Alternatives considered

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing Google Sheets

It came with my Google Workspace Subscription.

Review Source

LV

Luiza V.  
Guesthouse Manager  
Hospitality  
Used the software for: 2+ years

### "Great spreadsheet program, easy to use, endless possibilities!"

May 28, 2025

5.0

I've had a great experience with Google Sheets. For long distance work, and collaborating with teams. It shows real time changes, and it's easy to access online via Google Drive, incredible!

Pros

I like that it's integrated and part of Google Drive. I also appreciate the ease of sharing it with other teammates and being to collaborate at the same time. Great for working with others, and easy to follow changes made.

Cons

I haven't had a specific problem with it. The only thing I wish knew more of is how to use all the possibilities available within it, there are many possibilities and the more you know the more you can benefit, but sometimes I feel like it's difficult to learn it all.

Switched from

[Numbers](https://www.capterra.com/p/170166/Numbers/)

I made the change because not everyone from my team had an apple device, and Google is quite universal as anyone can use while online. It was more accessible for the team, and it turned out to be easier to use in my opinion.

Review Source

TL

Tyler L.  
Owner  
Construction  
Used the software for: 2+ years

### "Data processing that ties nicely into other GSuite tools"

July 18, 2025

5.0

Overall, Google sheets is our offices' preferred data processing and visualization platform. We use it daily and are thrilled with its performance overall.

Pros

I love that google sheets is tied into the google business suite. This gives us the ability to quickly/easily cross-communicate between tools.

Cons

I grew up on Excel, and while much of the functionality is the same, there is a learning curve if you are cutting over to Sheets.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Sheets' ability to interact within the Google Business Suite was the deciding factor for us.

Review Source

MD

Michelle D.  
Admin, Webmaster, Marketing, Bookkeeper, Other  
Retail  
Used the software for: 2+ years

### "Google Sheets does EVERYTHING I need it to. Developed an entire payroll system, tax calculation, paystubs and all"

May 12, 2025

5.0

Overall, I have been VERY pleased with Google Sheets. I can't imagine using anything else for my sheet tasks anymore. They integrate nicely into other software, there are tons of extensions you can safely use. Again, I have developed an entire payroll system down to calculating federal taxes, tracking what is due and printing paystubs, all using Google Sheets.

Pros

I LOVE Google Sheets. I use it for a lot of my work functions. I have an entire payroll system I developed in sheets from inputting hours, to calculating pay, to calculating the federal taxes to withhold, to printing the paystubs and tracking the payroll taxes due. Google Sheets saves me the expense of Microsoft Excel and its features are just as robust and rich, and sometimes more user friendly.

Cons

I have literally nothing I don't like about Sheets. If I've ever encountered any, I don't remember them, so they must have been things that weren't so important.

Switched from

[Apache OpenOffice Calc](https://www.capterra.com/p/169719/Apache-OpenOffice-Calc/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Cost was the sole reason I left Excel but I also do prefer the Sheets interface, although some advanced customization features aren't the same. OpenOffice just didn't strike me as good quality. I did use OpenOffice until Sheets came out, over Excel.

Review Source

Tarang G.  
Data Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "A Powerful And Collaborative Spreadsheet Tool with Outstanding Value"

January 11, 2026

4.0

Google Sheets offers a user friendly interface that’s easy to learn for beginners That layout is clean and intuitive and common spreadsheet tasks are straightforward to perform and Formula calculations are reliable for everyday business and personal use and customer support through Googles help center and community forums is generally helpful though not always immediate. Its strongest advantage is collaboration making it ideal for teams that need to work together in real time. it may not replace high end spreadsheet software for advanced analytics it excels as a flexible, accessible and cost effective solution for most users..

Pros

Google Sheets its a collaboration and accessibility and Real time editing, comments, and suggestions make teamwork seamless especially for remote or cross functional teams that fact its cloud based and free for most users adds exceptional value for money I also appreciated the wide range of built in formulas , automatic saving and easy integration with other Google Workspace tools like Docs, Forms, and Drive.

Cons

The main drawback is its limitations with very large or complex datasets Compared to advanced spreadsheet tools performance can slow down when handling heavy formula calculations or large data volumes While templates are useful and that template library feels more basic than some competitors.

Review Source

BN

Brennan N.  
Insurance Agent  
Insurance  
Used the software for: 2+ years

### "Google docs is easy to use"

June 30, 2026

5.0

Overall, Google Sheets is an exceptional tool for everyday data management, project tracking, and collaborative reporting. It trades raw, heavy-duty processing power for unparalleled accessibility and team friction-free workflows.

Pros

Here is a well-rounded review template for Google Sheets, formatted and ready for your form. Review Title The King of Collaborative Data Analysis, Though Lags on Massive Datasets Pros: What did you like most about Google Sheets? The cloud-based collaboration is flawless. Having multiple team members analyzing data, updating metrics, and writing formulas simultaneously in the same spreadsheet completely eliminates version control issues. The revision history feature is a lifesaver, allowing you to track exactly who changed what and revert to older versions easily.

Cons

Performance drops drastically when working with very large datasets or complex, heavy arrays of formulas, causing the browser tab to lag or freeze entirely.

Review Source

VR

Verified Reviewer  
Communications  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Google Sheets is the best for collaboration"

May 2, 2026

5.0

Pros

I love being able to collaborate on a google sheet in real time with colleagues. The ability to have multiple tabs and versions is very helpful as well.

Cons

Harder to work with templates and stylize sheets to look aesthetically pleasing but that is a minor inconvenience.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Online tool, way better for collaboration

Review Source

JA

Jhovanny A.  
Receptionist- New Client Liaison  
Law Practice  
Used the software for: 2+ years

### "The Monarch of Sheet Apps"

December 30, 2025

5.0

My overall experience has been wonderful. I have tried to branch out in the past but have come back stronger than ever. Sheets is simply undefeated in its efficiency and simplicity.

Pros

Google Sheets is by far the best integrated sheet app. Its simplicity at surface value allows accessibility to users and the majority of objectives to accomplished. While the formulas do require a learning curve; once mastered they become essential to creating organized and intelligent sheets. Being from Google, it is not a surprise that the interface, sharing abilities, templates and network is all outstanding.

Cons

I wish there were clickable and collapsible tabs. This is more of a desire than a con to be fair. I would benefit greatly from tab headers but I understand that the cell customization itself allows this.

Review Source

Sarah M.  
Owner  
Retail  
Used the software for: 2+ years

### "Effective data management with Google Sheets"

November 28, 2025

5.0

Have been using google sheets for many years and always found it offers the value for money I need to get my work done. The customer support is helpful.

Pros

It offers a wide range of features that can help ensure an efficient day to day workflow. The user interface is easy to navigate and manage data. The collaboration tools allow for teams to work effectively.

Cons

Doesn't have some of the formula calculations prompts that other spreadsheet services offer. Doesn't offer the same flexibility of some similar templates.

Review Source

EZ

Elaina Z.  
Accountant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Google Sheets Honest Review "

July 22, 2025

5.0

Overall, I use Google Sheets for personal work, like personal budget sheets, tracking expenses, etc. and I've never had an issue with it! It comes with many templates but there are some features you won't find, like you can with their competitors. I use Microsoft Excel with my job, since they provide it and there's more features included, but honestly if it wasn't provided, I would be using Google Sheets and avoid the costs of Excel. I used Google Sheets for all of my wedding planning and tracking gifts, and it worked out great! I love how you can still share the sheet between multiple people, and easily transfer your work to the mobile app, if preferred as well.

Pros

I love how easy it is to use Google Sheets, especially across Gmail accounts. It's nice that all of Google's apps are in the same spot too and most can be used on the internet, without having to download a separate application.

Cons

The only thing that I don't really like is Google Sheets doesn't have as many options as their other competitor(s), BUT the service is free of cost too, so I can't really complain that they don't have as many options/features as the competitor that is very expensive.

Review Source

VR

Verified Reviewer  
Career Advisor  
Higher Education  
Used the software for: 2+ years

### "Free Excel equivalent, top tier spreadsheet system!"

April 10, 2026

5.0

Pros

Like Excel, but don't want to pay for all that? Google gives you the free version and is full of easy to use features in a user-friendly system. Calculations and formulas are super easy and lots of built-in templates for everything.

Cons

It's not \*quite\* as robust as Excel, but it's still awesome. Sometimes it feels like "excel lite" and can seem like it can't do everything the same (but it does, mostly)

Review Source

VR

Verified Reviewer  
COO  
Telecommunications  
Used the software for: 2+ years

### "Great team tool to replace MS Excel"

July 16, 2018

5.0

Pros

Enables a group or team to use the same document, complete with full edit rights. This means that you can always have the up to date version available to everyone. It has the primary features that everyone needs from MS Excel.

Cons

Learning to use it is easy, but some functions are not a 1:1 match for MS Excel - for example copying data from cells actually requires you do the paste where Excel lets you do it by just pressing enter. Biggest problem is that the sheet can not be scaled, you need to actually scale it in the browser settings.

Review Source

CM

Coral M.  
Sales Associate  
Education Management  
Used the software for: 6-12 months

### "Goggle Sheets"

June 18, 2026

5.0

Pros

The best thing about Google sheets that I like is that it is linked with the cloud and I dont need it to save it again and again. It will save automatically and I can access it from anywhere and share it with anyone that I would like and whatever changes they make will get updated on my sheet too. It's very easy to use and understand. Plus if you are confused the AI will help you with whatever you need to do. The formulas are easy to use as well and very similar to microsoft excel

Cons

The only thing I don’t like about Google Sheets is that I feel not all of the features available in Microsoft Excel are available in Google Sheets.

Review Source

VR

Verified Reviewer  
Web Designer  
Marketing and Advertising  
Used the software for: 2+ years

### "A great cloud based graph, table and report software"

March 6, 2026

5.0

I recommend it to anyone looking for a cloud based software for calculations, graph creation and reporting.

Pros

It's great that Google Sheets is cloud based. This makes it so easy to share files I'm working on without needing to send over further versions if I make edits.

Cons

Nothing notable. It does exactly what I need it to do. Calculations are easy to create and features like being able to drag from one cell to another speed up your workflow.

Review Source

KC

Khyla C.  
Customer Care Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to Use and Great for Teamwork"

May 29, 2025

4.0

Overall, my experience with Google Sheets has been good. It’s easy to use and helps me manage caregiver schedules, track client needs, and share updates with my team in real time. It’s great for staying organized and working together. However, as the company grows, it gets harder to manage everything in one sheet, and it’s not the best for handling private or complex information.

Pros

As a Customer Care Manager, the best part of Google Sheets is how it lets you collaborate in real time with your team to manage caregiver schedules, track client feedback, and update service requests instantly. You can share live sheets with coordinators, quickly spot issues like missed visits or open shifts, and ensure smooth communication without constant back-and-forth emails. It keeps everyone on the same page so you can focus more on client satisfaction and less on chasing updates.

Cons

It can become difficult to manage as things get more complex. In a caregiving company, when you're juggling dozens of caregivers, client schedules, and last-minute changes, Sheets can quickly get cluttered and hard to keep organized. It’s easy for someone to accidentally delete or change something, and it doesn’t have built-in features like alerts, task tracking, or proper user permissions that you’d get with dedicated scheduling or care management software.

Review Source

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