Protean

5 / 5 3 reviews

Who Uses This Software?

Protean will transform any field service management business - Mechanical Handling, HVAC, Medical Equipment, Lifts, Tail Lifts, Compressors, Catering Equipment, Fire & Security and many more.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month/user
    See pricing details
  • Pricing Details
    We offer on-premise subscription or perpetual licence purchasing options
  • Free Demo
  • Deployment
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Protean Software
  • www.proteansoftware.co.uk/
  • Founded 1999
  • United Kingdom

About Protean

Protean Software is the UK's leading field service management system that makes your business more efficient, profitable and competitive. Our innovative and easy-to-use interface gives you real-time access to workforce and contract information anytime, anywhere. Eliminate paperwork, empower your employees and make crucial business decisions with our tracking, scheduling and collaboration features. Get started with a Free Demo now.


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Protean Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

Protean Reviews Recently Reviewed!

Protean is core to our operations and their support is excellent.

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Protean is very user friendly and intuitive for the users. New users find it very easy to work with and can quickly get a grasp of the basics.

The support we get from Protean is very good, the help desk team are very responsive and can usually resolve any issues very quickly.

The engineer PDA's are simple and clear to use and we are looking forward to the improvments in the planner board.

Protean are evolving their product and listen to our feedback positively.

Cons: At times we find that the reporting is a bit clunky, but we are told this will be resolved when we upgrade.

EXCELLENT PRODUCT, MADE MY BUSINESS EFFICIENT AND SAVES SO MANY HOURS

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I FIND THE EASE OF QUOTING & INVOICING INVALUABLE, AND SAVES ME HOURS OF TIME ON ADMIN, WHICH WHEN YOU ARE A NEW BUSINESS THAT EXTRA TIME CAN BE USED TO MUCH GREATER BENEFIT. TRACKING STOCK AND PLANNING THE ENGINEERS DAY FOR WEEKS AHEAD IS ALSO GREAT.

Cons: SO FAR I HAVE NOT COME ACROSS ANY CONS, THE ONLY ISSUE WAS TRANSFERRING FIGURES ACROSS TO SAGE WAS NOT POSSIBLE BUT THE ISSUE WAS RESOLVED VERY QUICKLY

Overall: MY BUSINESS LOOKS MORE PROFESSIONAL AND MOVING WITH TECHNOLOGY.
I HAVE SAVED ENDLESS HOURS ON PAPER WORK AS THIS SOFTWARE SAVES THAT WORRY.
MY DATABASE GETS BUILT BY THE DAY USING THIS SOFTWARE - MAKING MY BUSINESS MORE VALUABLE.

Protean, 6 years on.

Mar 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a Tail Lift repair and maintenance company, and have been using Protean for six and a half years. The beauty of this system is everything is in one place, for us being able to type in a registration number and find all the information on the type of lift fitted, model, serial number, year of manufacture etc, pull up every job we have done, who did it, when it was done, who signed it off, what parts were fitted, where the parts came from, in a few seconds allows us to provide our customers with outstanding service and back up.
One of our biggest customers fleet department recently had an audit, and our job sheets and examination reports were commended for being the most concise and easy to follow the auditor had seen.
We have just started the process of becoming ISO 9001 accredited, the consultant commented on how much easier the process will be, because of protean with its ease of traceability and proof of processes.
We highly recommend Protean