# AIhelp Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AIhelp Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/169746/AIhelp --- # AIhelp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AIhelp ## What is AIhelp ? AI powered Customer Support Software for In-App Messaging and Operation with AI bot, notifications, Auto-check Form, alerts, app indexing and more. AIhelpI helps you provide personalized support when and where customers need it, so customers stay happy and satisfied. it enables you customize your support and configure any workflow. ## What is AIhelp used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $35 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AIhelp ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://aihelp.net&name=AIhelp ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AIhelp 4.4 (5) VS. [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $35 Per Feature, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.3 (3,600) Value For Money 4.0 (5) Value For Money 4.2 (2,654) Customer Service 5.0 (4) Customer Service 4.3 (2,764) ## AIhelp alternatives [4.5 (3,410)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,754)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (686)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169746/AIhelp/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customizable Branding Add customized logos and colors to align with company branding Email Templates Pre-made examples and templates for emails AIhelp 18 features System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules AI-based platform which conducts a conversation via auditory or textual methods Add customized logos and colors to align with company branding Pre-made examples and templates for emails Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.0 (5) Free Trial Basic $35.00 Per Feature,Per Month Value for money 4.0 (5) 4.0 Based on 5 reviews ## Integrations [ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.4 Based on 5 reviews Filter by rating 5(4) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AU Anonymous User 3rd party - Lead/T2 Product Support Internet ### "Not the best one around" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 December 14, 2018 Frustrating. From deployment to daily usage, it's a complete pain to try and find out that most options work just in part or not at all, and this comes from someone used to a fairly similar software (HelpShift) but that is ages ahead of it. If you're looking for a helpdesk/help center platform, this is not it. You'll find plenty of other tools that give a much richer and comfortable experience for a few bucks more. Pros The possibility to have it's code embedded in a mobile app to provide hardware specks when creating a ticket from the device itself is really useful. Cons clunky, incredibly awkward to use, no user experience whatsoever,with poorly translated english version are just a few of the problems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 12, 2019 Dear user, Thank you for your feedback. We are sorry that you did not get a pleasant experience. During the past time, we updated several versions of AIHelp, including translations of English/Japanese/Chinese/Arabic versions. What's more, new functions such as AI with Machine Learning, Storyline, Form Automation, Mobile APP, CRM ect. had been developed and were appreciated by many top clients such as Tencent and Funplus. Please have a free trial on website www.aihelp.net, and you could also mail to support@aihelp.net or skype to: damonaihelp@gmail.com for more information. All the best to you. AIHelp support team MZ Michelle Z. Marketing Director ### "I have been working with many other customer support platform, i never finish response and mange use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 5, 2017 Pros Personalized support, Chat bot, Smart form, In-App operations and users review helped us to rank better and get users satisfaction Cons Indeed, i can not find anything bad in this platform, every single feature really professional I really enjoy it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WJ wu j. anonymous Information Technology and Services ### "AIhelp review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2017 Pros Software powerful, user-friendly, easy to understand, easy to use. Very good operation, excellent problem solving Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FZ Freddy Z. Marketting Director Computer Games ### "The multilingual support, including FAQ, Chat bot, Automated Form function help us and gamers a lot." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2017 improve efficiency and customer experience know more and intime feedback from the market save manpower cost Pros Chat bot: it can help us solve most of the consulting questions Automated Form: we can improve the account or payment issues sharply, collect info in one time, and compare with backend automately (before we use other software, which makes us crazy for too many round communications ) Alert: Alert function let us know loading or payment problems in minutes not by hours or day. So good to recommend. Cons For our gamers, it is good to support more than 30 languages, but the backend operation now only support English, Chinese, Aribic, i hope you could add more language backend support, so that all of our team such as russian and french also will be happy to use their mother language for operation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Chao W. Co founder Internet ### "I have been using AIhelp for more than a year to engage, mange and create activities in the game." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2017 Higher engagement, loyal users and gamers satisfaction Pros Smart robot that easy to learn from users and support team. And costumizable and intelligence Form that help us to check users issues with no human support Cons It's all sound good with AIhelp platform I never get any complaining about their services. All the functions and backend platform is customizable and the AIhelp team really supportive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)