Who Uses This Software?

AIhelp designed to help Developers, Publishers, Self Businesses or any platform needs customer support to drive higher rankings & retention and manage conversations with leads and customers at scale


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • AIhelp
  • aihelp.net
  • Founded 2014
  • Hong Kong

About AIhelp

AI powered Customer Support Software for In-App Messaging and Operation with AI bot, notifications, Auto-check Form, alerts, app indexing and more. AIhelpI helps you provide personalized support when and where customers need it, so customers stay happy and satisfied. it enables you customize your support and configure any workflow.


AIhelp Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

AIhelp Reviews Recently Reviewed!

I have been working with many other customer support platform, i never finish response and mange use

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Personalized support, Chat bot, Smart form, In-App operations and users review helped us to rank better and get users satisfaction

Cons: Indeed, i can not find anything bad in this platform, every single feature really professional┬┐I really enjoy it

AIhelp review

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software powerful, user-friendly, easy to understand, easy to use. Very good operation, excellent problem solving

The multilingual support, including FAQ, Chat bot, Automated Form function help us and gamers a lot.

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chat bot: it can help us solve most of the consulting questions
Automated Form: we can improve the account or payment issues sharply, collect info in one time, and compare with backend automately (before we use other software, which makes us crazy for too many round communications )
Alert: Alert function let us know loading or payment problems in minutes not by hours or day.
So good to recommend.

Cons: For our gamers, it is good to support more than 30 languages, but the backend operation now only support English, Chinese, Aribic, i hope you could add more language backend support, so that all of our team such as russian and french also will be happy to use their mother language for operation.

Overall: improve efficiency and customer experience
know more and intime feedback from the market
save manpower cost

I have been using AIhelp for more than a year to engage, mange and create activities in the game.

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smart robot that easy to learn from users and support team. And costumizable and intelligence Form that help us to check users issues with no human support

Cons: It's all sound good with AIhelp platform I never get any complaining about their services. All the functions and backend platform is customizable and the AIhelp team really supportive.

Overall: Higher engagement, loyal users and gamers satisfaction