Who Uses This Software?

We serve any business that schedules appointments, especially salons, spas, med spas, chiropractic offices, waxing, massage, acupuncture etc..


Average Ratings

19 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.99/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • FrontdeskAI
  • www.frontdesk.ai
  • Founded 2017
  • United States

About FrontdeskAI

FrontdeskAI is a booking and information concierge that instantly responds to callers whenever your business misses a call or when your customer leaves a voicemail. You will never miss a customer call and your callers never have to be put on-hold ever again! FrontdeskAI also automatically takes action on booking-related inquiries in your voicemail and notifies your business staff when a customer call requires immediate attention. New appointments or changes to existing one are automatic.


FrontdeskAI Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)

FrontdeskAI Reviews Recently Reviewed!


Just keeps getting better!

Sep 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, ability to write your own scripts and tailor the service to your company. And the customer service has been outstanding!

Cons: We came in at the very beginning, and there were glitches that needed to be worked out. At first, there were quite a few errors, but they have since mostly been worked out. I still don't like that I can't view a transcript of a conversation. It can be difficult when following up with a client when you don't know what has yet been said via text. I also don't like that voicemails are not always forwarded immediately.

Overall: Front Desk has definitely allowed me to have more time to do other things, so that I am not on the phone all the time. I feel less concerned when I miss a call. I know that when we have an issue, I can reach out to Rep and she will do her best to research and solve the problem. We did not have good experiences with call center answering services because they did not integrate with our scheduling system and these people did not know our business. Front Desk offers a futuristic alternative that even some of our less tech-savvy clients are enjoying for its ease of use!

Vendor Response

by FrontdeskAI on September 14, 2018

Thank you for your glowing review!

We're happy to share that with the recent release of our Live Dashboard, customers are able to see chat transcripts resulting from missed calls and voicemails as well.

Feel free to reach out to Sales or Customer Success at Frontdesk AI to learn more!

Truly Revolutionary & Highly Recommended!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Frontdeskai's system is truly revolutionary. It allows our clients to easily book and manage their appointments through simple text messaging which saves us hundreds of dollars a month in receptionist and after-hours answering service fees while increasing the number of appointments scheduled. We're so happy with it that we're featuring our Frontdeskai text-only number prominently everywhere we can: on our website, on our business cards -- everywhere. It works flawlessly and is a perfect example of the magic of cutting-edge technology. Brilliant and highly recommended. We just hope our competitors don't find out about it!

Cons: The customer rep from FrontDesk, has made every effort to implement some of our ideas and feature requests into the system. He's very responsive and has made himself quite accessible. Many of the things we 'liked least' have been refined and improved on.

That said, we're really looking forward to being able to read the text Logs!

Surprisingly helpful however requires consistent feedback to build a smooth flow.

Jul 07, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the customer support staff has been extremely responsive with requests we have made about how to train the AI to respond in a friendly, personal, and consistent manner. I love that all the requests we make can be tracked on the dashboard. I like that the dashboard keeps adding preferences/settings so that you can tweak the experience for based on client needs. Once again, my favorite part is the responsiveness and determination of the staff to accomplish and maintain our goals with this software.

Cons: I wish the dashboard was more user friendly and provided more information about chat stats. One major flaw for us is that we can't monitor the conversations so we don't really know what this thing is saying to our clients, unless they show us the texts. This is something that they definitely need to find a work around for. We are also having issues adding the Chat Widget to our Wordpress site, however the team has been working with us to help resolved this dilemma.

Overall: We have freed up a lot of time for our front desk agents to spend more quality time with clients in person. It has reduced the number of phone calls coming in drastically. I still wish I could read the conversations so I can provide feedback on what the AI is saying to my clients.

I LOVE Frontdesk AI

Sep 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE the fact this software integrates with my Booker scheduling software. My business is a boutique. I really don't need a full time receptionist at this point, so Frontdesk AI solves my problem. Not only does it integrate with my software and is able to schedule a caller directly through text, it is extremely intelligent and relays questions and concerns in the NOTES and I'm informed to contact a client directly. My problems have been solved!

Cons: We seemed to have worked our intro questions through perfectly. I am satisfied.

Overall: If I would have hired an answering service, I would still need to call the customer back directly. Now if I'm in a session with a client and someone calls, Frontdesk AI can answer the call, respond intelligently via text and schedule a client right away. This has taken much of my stress away. Also, my clients are all on-board with our changes and they like it too. Don't worry about clients being put off. That hasn't been my experience at all. :)

FrontdeskAI has been a game changer in gaining clients that may have been missed!

Dec 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: FrontdeskAI is a fantastic way to maintain client relationships and booking even during the busiest times of business. It creates an easy way for clients to communicate with our business even when we may not have a staff member directly available. The customer service is phenomenal and the entire FrontdeskAI team has worked incredibly hard to make sure they learn the ins and outs of our business in order to make the software useful in a way unique to our brand.

Cons: The first stages of set up and use can be slightly frustrating, however as the system learns more about our business these troubles subside. The system can at times be slightly finicky, however for overall content and use it absolutely gets the job done!

Best bang for the buck!

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Grabs our calls after how many rings we want, in this case we told our phone company 4. It is called a hunting feature and is something you will need to know about. We never miss a call... EVER! Clients have had a positive reception to it and is easy to use for them. It is just the two of us that work here so when one of us is gone the Frontdesk ai has our back booking at least 60% of those clients in the first month of using it. Highly recommend for any size business.

Cons: The "hunting" feature was not explained well but after understanding my participation in getting that feature administered with my phone company all was good.

Overall: The ability to handle swamped phone calls and not miss one call.

Capterra-loader

everyone has been very helpful

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: how effective and easy it is for me to use and set up. I like how thorough it is when clients call me and I miss the call i love how the automated text sends them a message.

I also enjoy how im able to customize how i want the representatives to handle and book my appointments with parameters that i have set.

Cons: I do not like how when phone numbers that are my personal friends/ family reach out they get the automated text message. I wish there was a way that the system could recognize creation number sand plug that in so that those people dont get a message.

I wish that my google voice phone number could also be transferred over.

Exceptional support

Dec 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to reach our clients at any time makes this service a must for all small business owners.

Cons: Difficult scheduling multiple family members in one call. The system has issues detecting the right time allocation for two or more services being booked in one phone or text message.

It is easy to use and the support is great

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is fast and solves my time without service. It is easy for my clients and the results of my business have attendance my expectations.

Cons: It is just by text. I have clients who like to talk. My business is very specific service and sometimes is important to explain with a conversation.

Excellent service. Could not possibly be happier with the experience. Highly recommended!

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Handles the overflow of missed calls to my busy lash salon perfectly. I fully intend to use them for all locations as we expand. Before I always wondered what the efficiency of my front desk was and how many calls might be missed. Now I know exactly. Great value for any service business owner. We offer phone service, online booking and FrontdeskAI for any overflow - missed potential business is a thing of the past.

Cons: Nothing comes to mind so far on the advertised service. Everything is great so far. Excellent technology!

Such a lifesaver for a small business

May 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: FrontdeskAI has helped us pick up so many phone calls we would have missed. We are a two person massage business and constantly on the go. We we're missing so much business by not being able to get to the phone or follow up quickly enough. The customer service here is excellent and people love being able to text.

Cons: We're pretty happy, we just need to be able to see the transcripts of the conversations so we can better response to their questions and not duplicate information.

Using Frontdesk AI has been a big relief for handling customers needs immediately.

Nov 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is really easy once it is implemented. I get notified as the owner either by email, text or both plus my staff gets the message as soon as they get back to the front desk. It's a great system!

Cons: I didn't know about it sooner! Perhaps it would be even better if the Frontdesk AI system could do special notifications too.

Overall: Improved communication with clients or perspective clients. Now they get responded to right away.

Easy to use service, excellent support, valuable for business.

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am extremely happy with the quality of product and support provided by frontdesk.ai. My new clients are always impressed with the quick response time from my "front desk" if a call is missed - and are always impressed when they learn it is automated software. My number of bookings from missed calls has gone up dramatically while simultaneously reducing the work burden for my front-end staff. I would definitely recommend this service to any business owner.

Cons: US number as my business is in Canada. But otherwise I am very happy with it. Can be tricky setting booking parameters over the phone.

Overall: More bookings, less lost clients, more time for front end staff not needing to return as many voicemails.

Clients are impressed with how we have been able to utilize technology to better service them.

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: efficient, leaves a very impressive feeling to clients. Makes servicing our clients that are in our salon better because we don't have to stop what we are doing to answer the call.

Cons: clients sometimes think that they are texting with one of the owners or receptionists and will ask questions frontdesk.ai can't answer.

Overall: better customer service.

I'm very happy with the service FrontDesk AI provide. Not to mention the great customer service

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the text messages they send me when a client has a question that they can manage. It's very thorough.

Cons: I'm very happy with the service so far and don't has any complaint about it. One thing that would be helpful will be to add calls to the service since there are old people that don't use text message but so far everything is great.

good for owner of company's with small employment

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the instant appointment booking ans how easy it is for customers to book or learn more about the salon

Cons: i really dont have anything bad to say but it would me nice if the had a app we can use to see the convos the system has with the costumers

Overall: more clients and no missed calls

Front desk has been very easy to use and communicate with

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to give my clients an immediate response along with immediate emails regarding what has transpired

Cons: Having a separate number from our business causes some confusion. It has been a minor Challenge to get people to understand the difference.

Amazing customer service and wonderful program!

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like knowing that our clients are always taken care of, and that we aren't missing any potential new clients.

Overall: Fast and easy customer service! They are precise, communicative, and efficient.

Really love this service!

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that my customers can leave a message and book appointments after hours. They get a prompt response via text.