FrontdeskAI

FrontdeskAI

5 / 5 8 reviews

Who Uses This Software?

We serve any business that schedules appointments, especially salons, spas, med spas, chiropractic offices, waxing, massage, acupuncture etc..


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.99/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • FrontdeskAI
  • www.frontdesk.ai
  • Founded 2017
  • United States

About FrontdeskAI

FrontdeskAI is a booking and information concierge that instantly responds to callers whenever your business misses a call or when your customer leaves a voicemail. You will never miss a customer call and your callers never have to be put on-hold ever again! FrontdeskAI also automatically takes action on booking-related inquiries in your voicemail and notifies your business staff when a customer call requires immediate attention. New appointments or changes to existing one are automatic.


FrontdeskAI Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding
  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commission
  • Point of Sale (POS)

FrontdeskAI Reviews Recently Reviewed!

I'm very happy with the service FrontDesk AI provide. Not to mention the great customer service

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the text messages they send me when a client has a question that they can manage. It's very thorough.

Cons: I'm very happy with the service so far and don't has any complaint about it. One thing that would be helpful will be to add calls to the service since there are old people that don't use text message but so far everything is great.

Really love this service!

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that my customers can leave a message and book appointments after hours. They get a prompt response via text.

Truly Revolutionary & Highly Recommended!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Frontdeskai's system is truly revolutionary. It allows our clients to easily book and manage their appointments through simple text messaging which saves us hundreds of dollars a month in receptionist and after-hours answering service fees while increasing the number of appointments scheduled. We're so happy with it that we're featuring our Frontdeskai text-only number prominently everywhere we can: on our website, on our business cards -- everywhere. It works flawlessly and is a perfect example of the magic of cutting-edge technology. Brilliant and highly recommended. We just hope our competitors don't find out about it!

Cons: The customer rep from FrontDesk, has made every effort to implement some of our ideas and feature requests into the system. He's very responsive and has made himself quite accessible. Many of the things we 'liked least' have been refined and improved on.

That said, we're really looking forward to being able to read the text Logs!

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everyone has been very helpful

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: how effective and easy it is for me to use and set up. I like how thorough it is when clients call me and I miss the call i love how the automated text sends them a message.
I also enjoy how im able to customize how i want the representatives to handle and book my appointments with parameters that i have set.

Cons: I do not like how when phone numbers that are my personal friends/ family reach out they get the automated text message. I wish there was a way that the system could recognize creation number sand plug that in so that those people dont get a message.
I wish that my google voice phone number could also be transferred over.

It is easy to use and the support is great

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is fast and solves my time without service. It is easy for my clients and the results of my business have attendance my expectations.

Cons: It is just by text. I have clients who like to talk. My business is very specific service and sometimes is important to explain with a conversation.

good for owner of company's with small employment

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the instant appointment booking ans how easy it is for customers to book or learn more about the salon

Cons: i really dont have anything bad to say but it would me nice if the had a app we can use to see the convos the system has with the costumers

Overall: more clients and no missed calls

Front desk has been very easy to use and communicate with

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to give my clients an immediate response along with immediate emails regarding what has transpired

Cons: Having a separate number from our business causes some confusion. It has been a minor Challenge to get people to understand the difference.

Using Frontdesk AI has been a big relief for handling customers needs immediately.

Nov 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is really easy once it is implemented. I get notified as the owner either by email, text or both plus my staff gets the message as soon as they get back to the front desk. It's a great system!

Cons: I didn't know about it sooner! Perhaps it would be even better if the Frontdesk AI system could do special notifications too.

Overall: Improved communication with clients or perspective clients. Now they get responded to right away.