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Remote customer repair solution for manufacturers, distributors, and repair centers which helps with multiplatform support, advanced encryption, whitelabeling, live chat and more.

Product Details

Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics.

Contact Details

Eltima Software

Founded in 2001

Located in Germany

HelpWire logo
Remote Customer Support

Starting Price

  • Not provided by vendor
  • Contact Eltima Software for pricing details.

Free Demo

  • Yes


  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native


  • In Person
  • Live Online
  • Webinars
  • Documentation


  • 24/7 (Live Rep)

HelpWire Features

Diagnostic Tools
File Sharing
Real-time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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