# HelpWire Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HelpWire Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/169762/HelpWire --- # HelpWire Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HelpWire ## What is HelpWire ? HelpWire is a remote desktop service designed for businesses and independent IT consultants. It offers user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. With HelpWire, IT support services become more streamlined, enhancing the productivity of customer support teams of all sizes. Technicians can instantly access their clients' computers, allowing for direct and timely issue resolution, negating the need for expensive and time-intensive on-site visits. ## What is HelpWire used for? [Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 79 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HelpWire ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.electronic.us/&name=HelpWire ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelpWire 4.9 (79) VS. [4.7 (24,071)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (79) Ease Of Use 4.6 (11,606) Value For Money 4.9 (67) Value For Money 4.5 (8,207) Customer Service 4.9 (68) Customer Service 4.4 (7,499) ## HelpWire alternatives [4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting price $34.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169762/HelpWire/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.8 (71) 57.75% of 71 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling File Transfer 4.8 (51) 47.06% of 51 reviewers that rated this feature as important or highly important Move files across different systems or networks Real-Time Chat 4.9 (41) 36.59% of 41 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. SSL Security 4.8 (38) 39.47% of 38 reviewers that rated this feature as important or highly important Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Diagnostic Tools 4.8 (37) 37.84% of 37 reviewers that rated this feature as important or highly important Access client's system information, including hardware and software configuration, to perform diagnostics File Sharing 4.8 (37) 32.43% of 37 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more HelpWire 16 features Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Add customized logos and colors to align with company branding Access client's system information, including hardware and software configuration, to perform diagnostics Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Engage in direct, instant messaging with customers, users, etc. Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Transfer a support session to another team member Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Take actions to troubleshoot issues for networks, devices, etc. Manage computers located anywhere without the remote customer present at the other end Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Features 4.8 (79) 4.8 Based on 79 reviews ## Pricing Value for money 4.9 (67) Free Version Basic $0.00 Value for money 4.9 (67) 4.9 Based on 67 reviews ## Support, customer service and training options Customer Service 4.9 (68) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (68) 4.9 Based on 68 reviews ## User reviews Overall rating 4.9 Based on 79 reviews Filter by rating 5(72) 4(7) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MV Marijn V. Phd student Research ### "Stable experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 16, 2026 It works reliably, and does what is promised. The application can still be improved in the feature with minor upgrades, while still keeping the minimalistic functionality. Pros It is stable and reliable. We use it with roughly 10 people and have not encountered major problems yet. Cons The pop-ups to update the application can be annoying. It could add a feature, where moving the mouse, moves the window. This is helpful when the PC you're controlling has a much larger pixel count, then the screen you're viewing it on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Technical Director Law Practice ### "Best Free/Low-Cost Remote Desktop Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2026 Helpwire is excellent for my small business. The program is easy to pick-up, installation for my team is easy, and the MFA authentication on my operator account helps me and my team feel secure. Unattended access ability is awesome. Pros HelpWire is easy to use as an operator and more importantly, it is easy for my clients to use. As a small business, a remote connection software that is highly capable, easy to use, and affordable is very valuable. Cons As an early product, HelpWire has occasional stability issues and I would like to be able to hear my client's audio remotely. Switched from [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Inconsistency of setup and ability to reliable use Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing HelpWire Costs and ease of use for my clients. Unattended access feature of Helpwire is amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Eric G. Adminstrator Computer Networking ### "HelpWire a very pleasant and friendly usage." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2026 Helpwire is stable and responsive. Adding a client workstation is secure and very simple thanks to a simple link sent by email, for e.g, which makes support easier. Pros Simplicity of usage. Security. Avaibility every where. Remote access is easy for everyone, eliminating tedious explanations during support calls requiring a physical connection. Cons The keyboard management. Sometimes the key mapping is not correct, and access to special characters is only possible using the Alt + Number key combination. Multiple screens that are on the same window. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PD Paul D. Owner Computer Software ### "An excellent way to provide remote support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2026 Used to use (and paid for) Teamviewer. Helpwire is much better, and free. I use it a fair bit, and have emailed the team in the early days, generally been very impressed. Pros Free, works well. Ideal way to provide remove access/support to a PC or Mac. Helpful support. Works well when controlling a remote two-screen computer - easy to flick between them. I like the fact you can do a file transfers just by dragging a file between windows on the remote and local computers. I also lime the timed log it displays (and keeps) of the session and significant events. Vital for charging. Cons Couldn't get "Grant admin access" to work at remote end - just starting the remote end with "Run as administrator" works just as well though. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost - Teamviewer got too expensive and switched to (an expensive) subscription model. Alternatives considered [EasyDesk](https://www.capterra.com/p/10031235/EasyDesk/) Reasons for choosing HelpWire Free and good - I was sceptical at first, but t was free, so worth a go, and once I'd used it I was impressed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 4, 2026 Thanks a lot for the thoughtful review. It is great to hear that HelpWire fits your day-to-day remote support needs. We also appreciate you pointing out the admin access behavior, as that is unusual. If you run into it again, please drop us a line at support@helpwire.app. Thanks for giving HelpWire a chance and for sticking with us. Alessandro L. DtP Senior Operator Design ### "HelpWire - Conexão Remota Profissional!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2025 É um excelente produto! Funcional, simples de usar, estável e, como falei, com excelentes recursos. Um programa realmente essencial! Pros Excelente programa com ótimos recursos. Muito fácil de usar! Área de transferência comum e troca de arquivos funcionam perfeitamente. Também é possível trabalhar com múltiplos monitores! Cons Às vezes a conexão remota cai e volta na sequência. É algo que pode melhorar, mas nem chega a atrapalhar o trabalho. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Estava insatisfeito com a funcionalidade do TeamViewer, além de ser muito caro! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jean K. Engineer Computer Networking ### "Absolutely Brilliant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2025 Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire. Pros All my clients, grouped together - always accessible even after hours when I need to do maintenance. Optional unattended access makes life a breaze after hours. Cons Absolutely nothing, cannot hate on such an amazing product. Effective, reliable and completely blasts any other remote support software out of the water. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/) Tired of constant innefective changes and resource hungry apps Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Darko V. SEO specialist Marketing and Advertising ### "Probably the best free remote access app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2025 Pros I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use. Easy login with Gmail. Cons Updates interrupting the work. Sometimes it logs me out when I don't expect. Other than that I see no cons. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Pricing and very limited free trial functionality of Teamviewer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Marc L. owner Maritime ### "Very good product, I recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 13, 2025 Very good as for now. I just discovered HelpWire, so not much experience on it, but it seems perfect for occasional support Pros Works smoothly and perfectly as regards to remote support on Windows, which is my main usage for the moment. I am adopting it! Cons These are not Con's, but suggestions to give feed-back and push requests which I understand you are still working on. - Some improvements to be made on the Headless mode (sometime tricky to connect) - Lack of Headless support for Linux servers - Lack of Android support. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) free product adapted for occasional support provided for free Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EJ Ed J. CEO Information Technology and Services ### "Great for cross-platform unattended remote access" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2025 It's still early days for me, but so far I'm really impressed with the relative ease of getting unattended remote access set up on both Mac and Windows PCs. Security is in place so that remote access can be easily revoked on the host machine at any time. Pros I am a lifelong Windows guy who bought a Mac a few months ago and wanted unattended remote access that worked on both platforms. It works great! Cons File transfers use a simple copy/paste method, which is fine. But, I'd prefer a file manager-like interface similar to other remote control apps I've used. Switched from [Remote Utilities](https://www.capterra.com/p/163191/Remote-Utilities/) Remote Utilities does not fully support MacOS. MacOS support is in beta and has limited features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Emilio T. Responsable de TI Information Technology and Services ### "Es la mejor solución hasta ahora, frente a AnyDesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2025 He estado utilizándolo estos últimos meses para conexión remota de soporte técnico y me ha facilitado la vida el poder tener una alternativa a las conocidas y que tenga conectividad con Mac. Pros La compatibilidad con Mac es lo mejor. Anteriormente utilizaba AnyDesk por su compatibilidad con Apple Mac pero después de sus múltiples actualizaciones y requerimientos, he optado por esta herramienta que me permite hacer lo que necesito: soporte remoto. Cons Tal vez algunas herramientas como carga y descarga de archivos, desde y hacia la máquina remota, pero eso no compromete el buen funcionamiento del programa para su conexión. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Por las constantes actualizaciones y por los múltiples requerimientos que hoy en día se necesitan para poder tener una cuenta con ellos. Además de la compatibilidad con Mac, algunas veces las características no funcionan adecuadamente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/169762/HelpWire/reviews/) Popular comparisons [TeamViewer ONE vs HelpWire](https://www.capterra.com/compare/169762-194565/HelpWire-vs-TeamViewer) [Zoho Assist vs HelpWire](https://www.capterra.com/compare/112011-169762/Zoho-Assist-vs-HelpWire)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)