Who Uses This Software?

IT Operations Engineering team IT Manager System Engineer System Administrator DevOps Engineer Network Administrator Network Engineer


Average Ratings

17 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,499.00/year
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Device42
  • www.device42.com/
  • Founded 2010
  • United States

About Device42

The Device42 CMDB autodiscovers, accurately tracks, and helps you manage your IT infrastructure. Powerful visualizations provide a complete understanding of your infrastructure and its interdependencies, all from a single customizable dashboard. Device42 includes everything you need to accurately document and automate your infrastructure, too: a full CMDB with comprehensive auto discovery, DCIM, ITAM, IPAM, powerful reporting, a complete audit trail, an extensive RESTful API, and more!


Device42 Features

  • Change Management
  • Configuration Management
  • Device Auto Discovery
  • Impact Management
  • IT Asset Management
  • License Management
  • Performance Management
  • Relationship Mapping
  • Visualization

Device42 Reviews Recently Reviewed!


A learning experience and rewarding once I was able to maneuver through the portal.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software allowed me to easily import our Excel data into the software. This saved me a lot of time and allowed me more time to focus on my other daily duties.

Cons: What I dislike about the software is that there are so many steps to complete a task. For example, if we have a device to install, cable and place in production. There are different windows or separate Excel (if it's a bulk) spreadsheet to complete the task.
Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs. It showed over 600 VLANs, we have less than 50 VLANs. It basically counted for every switch port that had a VLAN label.

Overall: Asset management features.

Admittedly I have little experience with this software

Apr 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department.

Cons: The overall interface was not what we hoped for. It was difficult for us to find something and all the relationships that were important to us in an efficient manner. Too many click through steps. We were looking for a more complete CI picture.

Overall: We never went past the review process. It just wasn't bringing what we needed to move forward. I

We been using D42 since 2015 and have found this to be one of the best DCIM systems for the money.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of set up; detail of information gathered through the base product; base features received for the price; agent-less discovery; new remote collector support; support for multiple scan methods - WinRM, SNMP, SSH; multiple hypervisor support - VMWare, KVM, Openstack, AWS, Azure; built-in rack elevations; level of customization available; Web interface; REST API

Cons: Documentation is a bit behind the versions and could use some updates; Depending on the environment auto-discovery can be a bit of a challenge;

Overall: We are able to maintain an extremely high accuracy for our environment which is extremely dynamic. Using the APIs we have integrated D42 into several of our production processes allowing us to automate processes that depend on accurate inventories.

Very Good IPAM solution with lots of future potential

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Easy to use
- Tool aligned to current customer and Business Needs
- Open for new customer and Business Needs with quick release cycles (Feature request processing)

Cons: - Licensing
- Full and direct application HA failover missings

Great customer support

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely quick responses and resolutions from support team. Auto-discovery features have proven to be very useful for us to quickly gather lots of information regarding our environment. Very granular reporting features keep our users happy.

Cons: Although I understand why it's this way, it is annoying not having the ability to drop to a command prompt on the main system or the remote collectors. However, I believe they may attempt to engineer a solution for this soon.

Overall: We were able to get our CMDB up-to-date very quickly. The asset management team is very happy.

Capterra-loader

A one-stop-shop DCIM

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use of the tool. It has a great API where you can program against. We used rack view a lot during the migration of our datacenter.

Cons: The IPAM part could use some rework, make it more easy to look at. As far as I know this is already on the roadmap.

Overall: It made our datacenter preparations quite easy.

Capterra-loader

Devie42...Making asset management a breeze for our organization!

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Product is easy to learn and put to use
We work on a shoestring budget, so cost was a big factor in our decision to use this product
Support has been excellent from day one. We have submitted recommendations for the product and actually seen them written into the code.
New features being added all the time
API's allow us to integrate with VMware vRealize Automation

Cons: I can't really say that I have a Cons list. We have had some small issues here and there with scans and just things that we would like to see added. But support and development came through and helped us work out those issues! So, this is really a PRO

Finally a DCIM that covers all of our needs

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a one stop shop for any data center facility. We initially were shopping for a connectivity management tool and stumbled on this gem. You couldn't ask for more with a price point far below competitors.

Cons: It is a heavy lift on the front end during the initial install, but the end result is well worth it.

Overall: Complete visibility of our data center from layer one to power monitoring.

The CMDB we have been looking for.

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very responsive support. Collects a lot of information from the devices themselves. Easy to make bulk additions or changes with import/exports to Excel.

Cons: This product has some limitation in current version, what could give use some manual job. However support is working with us to solve all our issues.

Overall: An independent hardware/software inventory system that can generate reports for renewals and keep track of hardware locations.

Great product and excellent support

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use Device42 to implement our customer environments. It gives us a great overview of the customers IT estate and enables us to track inventory and server layout connections. Their Support is really responsive and helpful and when an issue or feature request is put in support works with development and the customer until the issue is fully resolved and tested

Cons: This product has some limitation in current version, what could give use some manual job. However support is working with us to solve all our issues.

Device42 has given us a great feature set, fantastic support and was overall easy to implement.

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After trialing many different asset solutions, Device42 was by far superior. It came with a lot unique functionality we were looking for such as SAML, Jira Integration, workflows etc. What really made my life easier though was their thorough documentation on everything and their very timely and knowledgeable support. Their support was fantastic throughout the implementation process and always addressed issues expediently. I deal with many organizations support for various solutions we have and D42 definitely stands out for quality. I would definitely recommend their solution based on the above.

Cons: This isn't really a con but currently they only have an On-prem option. Overall though hosting it hasn't been much work involved.

Overall: Ease of use, great support, full use of features, great site documentation.

Easy to access, easy to use - means network documentation stays up to date.

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having information about our remote rack space documented and easily accessible has been a boon, especially when we need to request 3rd party remote hand to make simple changes for us. I think last month we needed a small change, and I was able to pull out Device42 and follow a set of cables through 2 patch panels in order to provide precise instructions on cable changes I wanted completed by the technician providing the remote hands.

Cons: We are currently primarily using Device42 to track remote sites on how things are situated in racks and how everything is interconnected at the site. One thing I feel they could improve for the future is the extraction of physical connectivity information from their software. I would love to be able to see a full holistic view of the physical interconnections throughout one room, or a building.

At the moment its easy to bring up interconnections on a single device, or a single rack, but nothing on a grander scale. I've spoken with support and they said they'll mention this to development to see if this is on the road map.

Overall: The software helps us keep track of our off-site colocations. We can track rack information, including what devices are where, power loads, and physical connectivity to each device and through patch panels.

Excellent support, solid platform with a real future in the DCIM World

Nov 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used several of the DCIM offerings out there nowAn excellent tool for those users tired of being stuck within the confines of a closed off product. The flexibility Device42 offers their customers is hands down the best in the market. With the offering of an API, we have been able to integrate Device42 into numerous areas of our company, and internal systems. If your tired of closed systems that require tons of support, or those that can nickle and dime to with add-on features...then Device42 is for you. See something missing, simply present it to them, as their DEV team works directly with the customers to help them get what they need.

Superb product, allowed us to view/manage our infrastructure from a desk properly!

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to setup, excellent discovery options, good integration with other products and good support. They will find the root cause to issues, even if it takes time.

Overall: Complete DCIM Management, the ability to easily capacity plan, manage assets, carry out impact assessments etc is invaluable, together with value for money.

Robust product and amazing supprt

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility of the product overall. It's ability to integrate with so many other products through it's open API was a key reason for purchase. I love the ability to make mass changes to devices by exporting the data out to a spreadsheet format and re-importing versus having to touch each device individually.

Cons: There are a few limitations to the current version of the product but support has been wonderful to deal with and they truly listen to their customers requests for future functionality. We are still learning the product so I can't speak on all functions as of yet. Building single scan jobs to encompass, SNMP v2/3 as well as SSH would be great versus having to build 3 different scans for the same subnet space. I'd like to see IPAM show all IP addresses for a particular subnet showing both used and unused IP's. Currently it will just show you used so you need to scan through and look for a break in the sequence versus looking for an IP with a green bubble showing it's available. These are small Cons and definitely not a show stopper for us. Just nice to haves.

Good Product, Excellent Support!

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is easy to use, and the support folks will work with you to find a root cause ¿ and stick with it. Great Support!

Cons: We were told that most APC UPS's were supported, but we had problems with a few of their devices. In the end, Device42 did a program rewrite and corrected everything. Well Done!

Overall: Device42 is a solid contender in the DCIM market, and will gain more ground as their reputation spreads. Most DCIM¿s require extensive training, professional services, and lots of ongoing help. Not Device42 ¿ it is intuitive and easy enough to use ¿ if you take time to listen and learn. When we were stumped, a quick support request on their portal was answered quickly.

Recommendations to other buyers: Don¿t overspend on another DCIM product that provides less for more. Try Device42 and see for yourself.

Easiest Data Center Management Software I've Seen

Sep 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of installation and functionality

Cons: Price

Overall: I've used BMC before and I've tested Nlyte, and they are great, but from start to finish this was the easiest one I've seen so far, and from the looks of it, the most comprehensive one. I've yet to discover all of the features, but it looks like it has more to offer than BMC for sure. Loving it so far...

Recommendations to other buyers: no