# PMAM HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PMAM HCM the right Policy Management solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169778/PM-AM-HCM/reviews --- PMAM HCM 4.8 (57) [View alternatives](https://www.capterra.com/p/169778/PM-AM-HCM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PMAM HCM Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews MG Michael G SergeantGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “She is very responsive and timely, exceptionally polite, and will to solve the minor issues that i have come across.“ December 2, 2024 LM Lee M Executive AssistantPublic Safety, 11 - 50 employeesUsed the software for: More than 2 years. “Also, when we first started with PMAM there seemed to be a lot of turnover with customer service. “ May 23, 2023 WW Willie W Captain Law Enforcement, 11 - 50 employeesUsed the software for: 1-2 years. “Her knowledge of the system and ability to explain and break things down in layman's terms is phenomenal.“ May 24, 2023 MF Matthew F DetectiveLaw Enforcement, 11 - 50 employeesUsed the software for: 6-12 months. “Learning any new system is difficult, especially when you do not use it daily.“ December 12, 2023 BR Bruce R Police SergeantLaw Enforcement, 11 - 50 employeesUsed the software for: 6-12 months. “Customer service with \[sensitive content hidden\] is great.“ October 28, 2024 CS Craig S Deputy Chief of PoliceLaw Enforcement, 11 - 50 employeesUsed the software for: 1-2 years. “In the beginning when we started using the software, I received very little training and needed a lot of help.“ June 15, 2023 BR Bruce R Police SergeantLaw Enforcement, 11 - 50 employeesUsed the software for: 6-12 months. “For someone who is not tech savvy, this system is very user friendly.“ October 28, 2024 SS Stephen S Administrative Services ManagerPublic Safety, 11 - 50 employeesUsed the software for: 6-12 months. “Some of the functionality doesn't flow as well as other similar programs.“ July 7, 2022 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TP Tom P. Accreditation Manager Law Enforcement Used the software for: 6-12 months ### "PM AM HCM a New Experience " October 22, 2024 5.0 The platform took some getting used to at first. Overall, it seems to have more benefits than we initially expected. The company is very willing to adapt to your needs. Pros The platform is straightforward to learn. Cons There are many options, but not everyone will use every one. Switched from [NEOGOV](https://www.capterra.com/p/248680/NEOGOV/) Cost and this platform had more options for what we do. Review Source BR Bruce R. Police Sergeant Law Enforcement Used the software for: 6-12 months ### "Great Program with Great Customer Service" October 28, 2024 5.0 Overall experience is great. For someone who is not tech savvy, this system is very user friendly. Very easy to setup trainings and assign policies. Easy to navigate through system. Customer service with \[sensitive content hidden\] is great. Pros Side by side comparison when viewing policies. Setting recurrence patterns for training. Easy to view and find policies. Policy history record. Customer service is fantastic specifically \[sensitive content hidden\]. She is always so friendly and always available to assist me and answer all my questions. Cons No complaints. System fits the needs of our department with no issues so far. Switched from [PowerDMS](https://www.capterra.com/p/121513/PowerDMS/) Like the way policies and trainings are shown to viewers. Preferred this style of setup. Cost was also a factor in the switch. Review Source JW Jeff W. Supervisior Legal Services Used the software for: 1-2 years ### "Very easy to use " January 30, 2024 5.0 Pros In reviewing policies and proofs it’s easy in performance skills to manage all of the screens. Cons Some of the typed messages could be entered as a point. Review Source MG Michael G. Sergeant Government Administration Used the software for: 1-2 years ### "Awesome Customer Service" December 2, 2024 5.0 \[sensitive content hidden\] knew exactly what I needed and fixed me up in a matter of seconds! Thank you very much! Pros She is very responsive and timely, exceptionally polite, and will to solve the minor issues that i have come across. Her ability to fix the issue in a matter of hours or days, is exceptional. Cons Everything was perfect. Nothing was was wrong with this call Alternatives considered [PowerDMS](https://www.capterra.com/p/121513/PowerDMS/) Reason for choosing PMAM HCM Ease of use and price were our main main factors Review Source TC THOMAS C. LIEUTENANT Law Enforcement Used the software for: 2+ years ### "TECH SUPPORT" January 23, 2024 4.0 ALWAYS GREAT WHEN CALL \[sensitive content hidden\] FOR ASSISTANCE! Pros \[sensitive content hidden\] WAS EXTREMELY HELPFUL IN TROUBLE SHOOTING MY PROBLEMS. GOT BACK TO ME QUICKLY WITH ALL THE ANSWERS i NEEDED. Cons NOTHING-JUST WISHED COULD HAVE DONE IT MYSELF Alternatives considered [PowerDMS](https://www.capterra.com/p/121513/PowerDMS/) Reason for choosing PMAM HCM LIKED SOFTWARE. SURROUNDING TOWN WERE USING AS WELL Review Source RN Richard N. Lieutenant Law Enforcement Used the software for: 1-2 years ### "Great Product" August 16, 2019 5.0 We have had a great experience and any issue (mostly operator error) that we have had has been quickly addressed. Pros The software is very user friendly for our members to review policies. Cons The smart phone application. Our members from time to time experience issues not being able to review or open up policies on the application. Reason for choosing PMAM HCM We chose PM AM because of the price, it was user friendly, and the Massachusetts Police Accreditation standards were loaded on PM AM. Switched from [RLDatix](https://www.capterra.com/p/146922/PolicyManager/) we were looking for a internet based program. Review Source DS Denise S. Accreditation manager Law Enforcement Used the software for: 2+ years ### "The accreditation proclamation! " January 24, 2024 5.0 I was really not a computer person....so afraid that this would be really above my pay grade. But over time I figured it out and became pretty efficient. Pros At first the computer program might seem tough but as you enter the system- it is self-explanatory. I have made several errors and by going back and changing the way I entered the policy and it worked!! Also, the customer service person (Megan) was helpful if I couldn't figure it out. Cons I wish that it had a built in NON-FUNCTION. It could just be entered as a non- functioning part of your audit instead of typing Memo to file.....None function blah blah blah. Review Source WG William G. Lieutenant Public Safety Used the software for: 2+ years ### "Homerun!" November 22, 2019 5.0 We are using the software for accreditation for our police department Pros PMAM HCM software streamlined our accreditation process and took us from a self evaluation process that was nearly 15 years to fully prepared for our assessment in a period of 6 months. The ease of loading, linking, outlining and updating policies to our standards was paramount in our efforts to meet our accreditation needs. We were astonished with capabilities of the distribution of our policies to our employees creating and documenting, in digital format, compliance data that surpassed our previous policy software program. The ability to create training and testing content and able to link that directly into our accreditation standards to provide proof of attendance, again, digitally, saved us countless hours of time. Currently, I am creating "forms" in the system, which will provide us with automatic year end performance statistics that will save us even more time. Cons It could improve ease of use for the end user as it is difficult for our officers to locate the policies using an outdated search engine and homepage. It is my understanding that these features are soon to be updated! Review Source MB Misty B. Sergeant-Accreditation Manager Law Enforcement Used the software for: 2+ years ### "Great product, makes my job easier!" November 18, 2022 4.0 None Pros Uploading policies, editing and sending them out for signature and training. Love all of it. Cons I would like to be able to highlight PDFs once they are uploaded especially as proofs instead of having to do it before hand. Sometimes there some I find that need to be done once they are uploaded. Review Source JW Jeff W. Training Coordinator Law Enforcement Used the software for: 2+ years ### "PMAM Law Enforcement Training Tool" May 24, 2023 5.0 Very good they are easy to work with Pros Ease of use, the tracking of employees. Ability to create test and customize training Cons Nothing. Program is outstanding and makes my job function easier. Reason for choosing PMAM HCM Cost and easy to use Review Source EH Erik H. Police Officer Law Enforcement Used the software for: 6-12 months ### "Worth the Money" July 2, 2019 5.0 Pros The program greatly reduced the amount of paperwork and the need to store documents in a hard copy form. I am able to issue a policy or directive to my officers and track its status all from my computer. There is no longer a need to keep asking employees to finish a required task; it is done for me by the system. Cons For me the biggest con was the need to learn another program. I’m not the most savvy computer person but the support staff at PMAM was very helpful and was able to assist me through the entire process. Review Source KD Kevin D. Police Captain Law Enforcement Used the software for: 2+ years ### "New User" August 19, 2019 4.0 Overall this has been a pretty easy transition. It has also been easy to get a hold of staff if/when questions arise. Pros I am new to my current police department. I came from another agency that used Power DMS for approximately 10 years. As a new user, your staff was great to work with. They walked me through several areas to help me get started and feel comfortable with the product. Cons I still find it a little confusing to modify/disseminate policies. Reason for choosing PMAM HCM Easier transition for Massachusetts Police Accreditation Review Source BW Brandy W. Virtual Training Specialist Entertainment Used the software for: Less than 6 months ### "Review" December 5, 2022 5.0 Pros It is a great way to track all trainings that employees are required to complete throughout the year. The reports are super, so easy to run and capture data needed. Cons I have no issues with anything so far. It's great! Review Source TB Thomas B. Deputy Chief Law Enforcement Used the software for: 2+ years ### "PMAM" October 22, 2019 5.0 The system has allowed me to better account for the policies of the department. Pros I like the ease of use and format. Very easy to find what I need. Cons I am not as knowledgeable as I would like...so I need more training to utilize the system to its capabilities. Reason for choosing PMAM HCM It allowed me to do exactly what I need and more for better value. Review Source DG Danyelle G. Information Coordinator Law Enforcement Used the software for: 1-2 years ### "Great Customer Service" July 7, 2022 5.0 Pros Easy to use and great customer service\[SENSITIVE CONTENT\] answered my questions quick and efficiently. Cons This software has been working good thus far. No changes. Review Source KM Kathy M. Lieutenant Law Enforcement Used the software for: 2+ years ### "PMAM Saftware" June 11, 2019 5.0 policies and training Pros Great program for our company and reasonable cost Cons Sofeware needs an update with more options and video upload Review Source JR James R. Accreditation Manager Government Administration Used the software for: Less than 6 months ### "Lt. Raso, Lawrence Police Department" April 19, 2022 5.0 Excellent customer support, I have been dealing with \[SENSITIVE CONTENT\]and she has been extremally helpful and if she can't figure out my question she gets right back to me with and answer. Their online zoom calendar allows us to schedule a quick 20 min zoom call, allowing me to share screen and get right to the issue quickly. Pros Assisting our department to get accredited and POST compliant in Massachusetts. Excellent for keeping track of policy management needs, training videos, etc. Cons Like any new software, there is a learning curb in getting familiar with some features Reason for choosing PMAM HCM Referrals from past users. Review Source JG Jeff G. Chief of Police Law Enforcement Used the software for: Less than 6 months ### "Great Product" February 18, 2021 5.0 Very professional staff. Pros Easability and customer service and friendly. Cons Nothing yet. Haven't had long enough to say. Reason for choosing PMAM HCM The best for accreditation. Review Source MF Matthew F. Detective Law Enforcement Used the software for: Less than 6 months ### "Policies" September 17, 2023 5.0 We use this for making policies. Pros The format is easy to use. It will help with documenting policies as we continue to change them. Cons Learning any new system is hard but this one isn't that bad. It will help with documenting policies. Review Source AW Andrew W. Police Officer Law Enforcement Used the software for: 2+ years ### "Very Good Service" January 12, 2022 5.0 Positive thus far. Customer support has been fantastic and very responsive if there has been an issue. In general, this software helps us maintain compliance with State Certification. Pros The most useful aspect of this software is the ability to generate a PDF report of a certain training that includes the link to the actual document or test that the employee reviewed. This is very helpful for compliance and proof of receipt of various items, both for admin or HR purposes. Cons There are some bugs and some of the features are not clearly flushed out. There are some resources and videos to help explain how things work but these could use some improvements. Review Source TD Todd D. Lieutenant Public Safety Used the software for: 2+ years ### "Made Life Easier" April 8, 2022 5.0 I find it to be a must for any agency, particularly those agencies that are accredited. I'm beside myself as to how close their reps are to our employees. Pros Puts all of our training, policies and accreditation processes in one easy to reach place. Cons Some features are a bit difficult to figure out/navigate although the company is very responsive to any requests for change are made. PMAM have been working diligently to make the software more user friendly. Review Source SS Stephen S. Administrative Services Manager Law Enforcement Used the software for: 1-2 years ### "PMAM has amazing customer service!" March 22, 2023 4.0 It fits our needs quite well. We are very happy with the functionality and user interface. Pros Customer support is helpful and responsive. Cons My only minor criticism is the brief delays in new control windows opening or pages refreshing. Reason for choosing PMAM HCM Affordable and many agencies advised it was a good product with great people. Switched from [PowerDMS](https://www.capterra.com/p/121513/PowerDMS/) Pricing Review Source MM Matthew M. Sergeant Law Enforcement Used the software for: 1-2 years ### "Recommended for Accreditation" December 19, 2022 5.0 Overall, we have had a positive experience and we were able to upload and assigned all policies, forms, manuals, and other documents with ease. The support team is responsive and willing to make updates and address any issues. Pros PMAM allows us to easily upload policies and make modifications within the platform. Any changes are tracked and easily identifiable for users. The system integrates with current MPAC standards, and allows auditing of the agency accreditation compliance progress. We also the training module to assigned and track training completion as part of the proofs for agency accreditation. Cons The home page is not customizable and some users have difficulty with the font size. Review Source CS Craig S. Deputy Chief of Police Law Enforcement Used the software for: 1-2 years ### "Beginner user review" June 15, 2023 5.0 Pros Once you learn how t use and navigate the software, it's very easy to manage. Customer service is top notch as well. Cons In the beginning when we started using the software, I received very little training and needed a lot of help. Review Source MG Melissa G. Deputy Chief Law Enforcement Used the software for: 2+ years ### "Customer Success" July 26, 2023 4.0 It has been excellent. The ease of use is the best! Pros I would like to comment on how helpful, \[sensitive content hidden\] (customer success/\[sensitive content hidden\]) has been with any performance issues I have had with PMAM. She is very responsive and timely, exceptionally polite, and will to solve the minor issues that i have come across. Her ability to fix the issue in a matter of hours or days, is exceptional! Cons I still havent dove into the accreditation side but from what I see it may be a lot of work. Review Source Similar Products Featured ## Related categories [Policy Management](https://www.capterra.com/policy-management-software/)