Metropolis Technologies

OfficeWatch Call Accounting


5 / 5
4 reviews

Who Uses This Software?

OfficeWatch is ideal for customers under 2,500 users looking to improve productivity, decrease costs, boost revenue, & limit liability. Larger customers would benefit from our XT Enterprise solution.


Average Ratings

4 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Metropolis Technologies
  • www.metropolis.com
  • Founded 1993
  • United States

About OfficeWatch Call Accounting

OfficeWatch Call Reporting provides visibility for businesses to easily track all calls within the organization to determine employee productivity and prevent against unauthorized phone usage. The application includes an automatic report scheduler which configures an unlimited number of reports to be emailed, printed or archived on an hourly, daily, weekly, or monthly basis. Toll fraud, trunk analysis and 911 alerts help businesses gain ROI from their investment.


24501

OfficeWatch Call Accounting Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log

OfficeWatch Call Accounting Reviews Recently Reviewed!


Call Reporting for Logistics Company

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the dashboard - it helps our businesses track daily call volume,and review employee productivity. It has a relatively easy report builder feature - set up the reports to be sent at definite hours. Breakdown per unit, department or company as a whole. Useful visual reporting with integrated maps. Outstanding technical support department.

Cons: Nothing that I can think about. Had no issue with this product.

Overall: The on-boarding process was very in detail and their technicians explained all in detail: how to set up the software, building and customizing the reports, etc.

Officewatch is a very easy to use call accounting software which supports a range of voice systems.

Apr 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Installation is very easy writing no time the software starts collecting data of your voice system.

Generating reports in a few seconds and with the ability to setup monitors the connection with the voice system.

Cons: The web based reporting seems to have a few issues when generating reports that contain a lot of data.

Overall: Get an overview and manage costs on your voice system.

Easy to deploy and support

Sep 23, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: For years we were stymied by products which were expensive, awkward to install and cumbersome to support. Office Watch is the only call accounting product we offer to our customers. Simply put, it works. Installs easily, has an easy to use intuitive user interface and requires minimal support over time.

Quick and easy to install

Oct 13, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: An excellent support staff on hand to answer any and all of your questions, assist with trouble shooting problems that do not necessarily pertain to their product, but get to the solution....