# 3scale Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 3scale the right API Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169839/3scale/reviews --- 3scale 3.7 (10) [View alternatives](https://www.capterra.com/p/169839/3scale/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of 3scale Ease of use 2.9 Customer Service 3.6 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HP Henry P. NAS SME, ESE Hospital & Health Care Used the software for: 6-12 months ### "Cool 3scale" December 23, 2015 4.0 Supports Improved Swagger 2.0 with ActiveDocs Offering is a killer . I can manage API traffic, routing all API traffic to me and allowing me to deploy to open source gateways, cloud services or via a Content Delivery Network (CDN). I like the options exist for users of NGINX and Varnish gateways as well as through an Amazon Machine Image (AMI) in the AWS Marketplace. Pros Supports Improved Swagger 2.0 Cons Not able to intergrate with EPIC yet Review Source Aleksandra M. Customer Success Manager Medical Devices Used the software for: 6-12 months ### "I get nervous when I have to use 3scale" April 27, 2022 4.0 Pros \- Searching via APP-ID, email or any other information about the user is pretty handy - You can set your own pricing rules and overages rules - There is an option to differentiate billable hits from non-billable hits, and this can be set up at the level of a custom plan Cons \- The tool does not allow to limit the trial option for the API users by both time and number of calls, it can be either one or the other - The usage statistics rarely work, and if they do, they are very slow (the ones on the level of an app) - Altering any available plan is too easy, meaning that if somebody is not careful, they can change the free plan to paid one for everybody - Using custom plans is not easy to comprehend and get used to - Working on payments via 3scale feels risky, as every time I change something I am afraid it will charge the end-user Review Source VR Verified Reviewer Customer success lead Information Technology and Services Used the software for: 2+ years ### "It’s ok. Very good support" May 19, 2022 3.0 Pros Very good support, the personal approach definitely is a great plus Cons Ease of use. It’s too easy to change things since there is no pop up if you are sure you want to make a change. Also, there is no way of going back/reverting the change Review Source VR Verified Reviewer Implementation Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good, but first you need to get a gist of it" November 30, 2022 4.0 The tool is well prepared to handle API soft, in theory its quite easy to learn and has a lot of functionalities Pros The interface is user-friendly and after the initial setup, which sometimes might be confusing, the tool is easy to navigate and its easy to personalize it. Cons Settings are too easy changeable, sometimes by mistake and its hard to return to your desired ones Review Source KB Kajetan B. NLP Researcher Hospital & Health Care Used the software for: 1-2 years ### "3scale - powerful, yet confusing tool" May 30, 2022 4.0 Overall, as someone who use it sometimes to check the developers account activity, it's good. It was easy to learn as well as to navigate. Also, it doesn't push me to check out unnecessary features that I don't need to use (so no pop-ups, no chats, no marketing emails). Pros 3scale offers pretty easy interface which makes using it pretty simple especially for time-to-time user - you see right away where to click to manage accounts on developer portal, how to change plans, how to check analytics. Cons That sometimes you can simply miss click something and change settings in the whole app - it doesn't double-check with you any significant (or not) changes. Review Source KW Katarzyna W. Technical Support Specialist Computer Software Used the software for: 6-12 months ### "3scale review - love-hate relationship " May 19, 2022 3.0 Pros Overall 3scale is a good software to manage an API and developer's account - it's design is easy to read and use and that's what I value most about it. Cons The fact that frustratse me the most is that 3scale is simply not user friendly, it doesn't ask for confirmation when clicking on important buttons (like setting a billing) and it also have some great functionalities that are hidden in weird places. Review Source NB Natalia B. Customer Success Manager Information Technology and Services Used the software for: 1-2 years ### "Using 3scale as a CSM" May 23, 2022 3.0 In general, I think that 3scale is quite easy to use once you get the idea of it. However, the crashing of the software can be a nightmare. Pros What I like the most about 3scale is that it's customizable. We were able to set it up according to our needs and connect with our platform. Cons I use 3scale daily and sometimes the software is crashing. Especially, when you try to use the analytics section for each application. Review Source VR Verified Reviewer Global IT Director, Flow IT & Global Stds Team Lead, Robotic Process Automation Used the software for: 6-12 months ### "Powerful API manager but expect some investment time to get things up and running" April 9, 2018 4.0 Powerful tool to manage API rules and engagement. Pros Found this to be a powerful API management software, being able to guide, direct and establish rules of engagement for API services. Cons Not the easiest platform to initial set up and mature. Expect to spend some time learning it and you'll want to reach out and work with their customer service team to get things done right. Review Source VR Verified Reviewer Senior Account Manager Public Relations and Communications Used the software for: Less than 6 months ### "Ok experience" December 9, 2022 4.0 Pros Overall experience was ok. It is easy to manage and interpret. Cons User interface and privacy issues might be improved. Review Source PN Paul N. Used the software for: ### "Taking APIs to the next step" November 8, 2010 4.0 Anyone serious with its API strategy would consider an outsourced API management solution. We have used this cloud-based solution and have been satisfied with the initial results. We had to properly manage or web-services to understand the ROI a solution like this can help you just do that. We have not yet moved to the paid version but we are seriously considering it. Pros real plug&play approach scalability support quality Cons Although they have a self-service sign-up option, I would recommend reaching out to the team. They are responsive and can provide great advice on where/how to get started. Review Source Similar Products Featured