--- title: "CASH+ Call Accounting Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CASH+ Call Accounting Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more." source_url: "https://www.capterra.com/p/16984/CASH-Call-Accounting-Software/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # CASH+ Call Accounting Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CASH+ Call Accounting Software ## What is CASH+ Call Accounting Software? CASH+ Call Accounting is designed and developed by Hansen Software Corporation. CASH+ is compatible with business phone systems such as Avaya, Allworx, Cisco, PhoneSuite,Toshiba, Inter-Tel, Mitel, Samsung, Grandstream, Panasonic, Shoretel, NEC, Nortel, Vertical Zulty's and MANY more! From Hotels, Law Firms, Sales Organizations to Long Term Care facilities CASH+ can be used as a valuable tool in many industries. Install CASH+ onsite at your office for powerful reporting. ## What is CASH+ Call Accounting Software used for? [Call Accounting](https://www.capterra.com/call-accounting-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $575 Flat Rate, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CASH+ Call Accounting Software?[Manage this product listing](https://www.g2.com/products/cash-call-accounting-software/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CASH+ Call Accounting Software 4.9 (38) VS. [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $575 Flat Rate, One Time Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (38) Ease Of Use 4.5 (110) Value For Money 4.7 (30) Value For Money 4.2 (99) Customer Service 5.0 (38) Customer Service 4.3 (105) ## CASH+ Call Accounting Software alternatives [4.6 (19)](https://www.capterra.com/p/128915/Microcall/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (101)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [ZIWO](https://www.capterra.com/p/171265/ZIWO/) [4.6 (110)](https://www.capterra.com/p/171265/ZIWO/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171265/ZIWO/) Highest Rated [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) [4.8 (177)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134672/PhoneBurner/) ## FAQs about CASH+ Call Accounting Software Overview ### Which roles and teams benefit most from CASH+ Call Accounting Software? CASH+ Call Accounting Software is most used by IT managers, system administrators, telecommunications analysts, and technical support staff who monitor phone-system activity and investigate call records. Accounting and billing teams use it to allocate call costs and support invoicing, while office and operations managers oversee communications expenses and reporting. Answer based on 29 reviews Overview ### What company size and specific industries is CASH+ Call Accounting Software built for? CASH+ Call Accounting Software is designed for organizations in North America and the Caribbean that need support for regional dialing patterns, including the North American dialing pattern. The vendor description does not specify company size or a particular industry, so it appears suited to businesses of any size that handle those calling formats. Features and Usability ### What are the key features of CASH+ Call Accounting Software? CASH+ Call Accounting Software offers call reporting, by-extension reporting, call duration, call logging, and call monitoring for tracking telephone activity. It also includes caller ID, inbound and outbound reporting, call volume analysis, cost analysis, and usage tracking and analytics to measure call patterns and related charges. Getting Started and Support ### What training and onboarding options does CASH+ Call Accounting Software offer? CASH+ Call Accounting Software provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup with a trainer, webinars provide scheduled product instruction, and documentation gives written reference material for self-paced review of features and steps. Answer based on 4 reviews Getting Started and Support ### What customer support options does CASH+ Call Accounting Software offer, and how do users rate the experience? CASH+ Call Accounting Software offers Email/Help Desk, Phone Support, and 24/7 Live Rep assistance. Users describe support as quick, courteous, knowledgeable, and effective with complex technical issues, setup, updates, and custom reports. Reviewers also report timely follow-up, including phone calls after issues are resolved. Answer based on 12 reviews ## Features By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Reporting Track and report on all incoming and outgoing calls CASH+ Call Accounting Software 10 features ### All Features - By-Extension Reporting: Report incoming and outgoing calls for specific extensions - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Reporting: Track and report on all incoming and outgoing calls - Caller ID: Identify the number and contact information of a caller before answering the phone - Cost Analysis: Analyze and calculate business costs - Inbound Reporting: Track and monitor incoming call statistics - Outbound Reporting: Track and monitor outgoing call statistics - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources --- Get Advice We can help you find the software with the features you need. Features 4.8 (31) 4.8 Based on 31 reviews ## Pricing Value for money 4.7 (30) Free Trial Free Version Basic $575.00 Flat Rate,One Time Value for money 4.7 (30) 4.7 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (38) 5.0 Based on 38 reviews ## User reviews Overall rating 4.9 Based on 38 reviews Filter by rating Counts reflect reviews available in this feed. 5(33) 4(5) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful OA Operations and Business Manager at Southview Heights and Terrace Operations and Business Manager at Southview Heights and Terrace Used the software for: 3-5 years ### "Wonderful! They are never more than an phone call away, always a pleasure to deal with!" 5.0 November 30, 2017 Pros I love that the reports are set up to automatically be emailed once a month. I can always count on the report being there when I'm ready to do my month end. Cons I think only once I struggled with the set up on the server, but their customer support was more that ready and willing to help. TS Technical Services Assistant Technical Services Assistant Used the software for: 3-5 years ### "Exceptional Technical Support Staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 26, 2019 Pros I wanted to thank you again for going above and beyond to help us at The DRG upgrade our call recording hardware. The process went smoothly without issue, and our call center was able to resume dialing on schedule. The system has been stable and running reports is noticeably more responsive. \[SENSITIVE CONTENT HIDDEN\] always kills it for us, thanks for all the good work! Cons Report retrieval speed was always a pretty slow process. However, the back-end database upgrade during our hardware migration mitigated this concern. TU tutcafe tutcafe Used the software for: I used a free trial ### "Super impressed customer " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 13, 2021 We didn't get Hansen software from them directly. BSB Communications' MiTel phone systems were chosen. Hansen Software's customer service has blown me away. Pros Hansen Software's customer service is outstanding. I don't call very often; in the last eight years, I've only called maybe a dozen times. Having said that, they always answer soon away when I call. Cons They don't pass me off to other people; instead, the person who answers assists me immediately away. They walk me through the process of adding an extension, creating a report, or making adjustments to automatic reports, and it's all done in a flash. It provides excellent support without causing any discomfort. Because of their support, I highly recommend them. Kirk K. CEO Used the software for: 3-5 years ### "Super impressed customer of Hansen Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2021 Great Service & Support Pros I am really impressed with Hansen Software support. I do not call that often, less than a dozen times in 8 years. That being said, every time I call, they answer right away. Cons They do not transfer me to other people, the person who answers helps me right then. They walk me through setting up an extension, report, or changes needed for an automatic reports and it is just done-done very quickly. It is really great support without any pain. Totally recommend them because of their support. MA Manager Manager Used the software for: 1-3 years ### "Great Software, Easy to Use, and Great Customer Service for any Required Guidance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2018 Allows a hotel to monitor calls from guest rooms and inputs the desired rate per any selected time frame an administrator wants to charge by. Very great product and a better staff. Pros It allows the tracking of phone calls, has many options to adjust your preferred rates or methods of inputting charges for phone calls. Cons There is not much not to like. It does need proper set-up which can be a bit confusing for anyone that has not set up any software. However, the customer service and support provided by the agents compensates for any difficulty one may have. In regards to setting up, you can give them a call and they can help you step-by-step in the setup process or even assist you via remote desktop connection. IM I.T. Manager I.T. Manager Used the software for: 1-3 years ### "Software Update and Customer Service Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 My Cash + software needed to be updated to correct a little hickup we had. I dealt with my reo from the beginning and let me tell you that his Customer service skills were amazing. He not only helped me to get the update up and running on the system but he went ahead and corrected another situation without me even having to ask. He emailed my about all the détails and was always on time when we had scheduled phone calls. I would highly recommend Hansen Software based on my rep's great Customer service skills and also would recommend the Cash + Software. I have just renewed my service plan with Hansen Software and I will make sure I renew it because I know I will get the help I need when I need it. Pros Easy to Use. Web Access. Great Customer Service Cons Not in french. SD Senior Director, Technology & Administrative Srvcs Senior Director, Technology & Administrative Srvcs Used the software for: 3-5 years ### "Outstanding service completes experience with growing product line" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 28, 2017 Hansen Software brought us incredible value with its Call Accounting package, and specifically the Call Recording add-on. From a small-to-mid-sized business perspective, we shopped the competition thoroughly and we would be extremely surprised if you could find a more cost-effective call recording solution. The software is extremely reliable, secure, and full of features for compatibility with many industries. In addition to well-designed software, it's truly Hansen's training and support team that brought value to our customer experience. The support team was highly accessible, professional, and determined to make sure our configuration worked as expected. Hansen Software takes ownership and accountability of their product's performance, which was evident in the attitude and preparation of their support team. Pros Value, accuracy, reliability, and customer service & support. TA Telecommunications Analyst Telecommunications Analyst Used the software for: 3-5 years ### "Awesome company with a great product and service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2016 I have used CASH+ at two different locations. The software is great and works as it is reported to work. If issues ever crop up I know I can count on the support staff to make it right. Never had a bad experience with the software, support staff or with follow-up. Pros It works as described and is solid. Cons None at this point and I am a long time user having followed them through several upgrades of the software. FK Fern K. COO Used the software for: 3-5 years ### "Always accessible. Software easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2018 Again it performs as we expected. Monitoring call accounting to use as a management tool more than anything else. Pros For our purposes, this software is perfect for reporting time and calls. We use this tool primarily for a management tool as we are a sales organization and can monitor the activity of each person. SB Senior Billing Clerk Senior Billing Clerk Used the software for: 3-5 years ### "Hansen followed up to see if we had received our upgrade and applied it or if we needed anything." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2017 It is working when I need it. We have had this software now for 7 years and I have only had an issue twice that held me up. Both the issues were resolved in an acceptable amount of time - hours not days. Pros For our monthly reporting requirements which we complete once per year, I find that the software is easy to remember how to use. The reports created easily download into an excel spreadsheet and we can sort them that way. I also like that we can pull either by one station, a select group of stations or the whole company as required. We have never lost any data, even at the time electrical services were down for a week, or someone on our end who was untrained tried to "fix" something. Their support services are quick and efficient - an issue I had this morning was updated and corrected within a very short time and their support corrected the issue without holding me up on the line with them. I received a phone call when it was complete. [View all Reviews](https://www.capterra.com/p/16984/CASH-Call-Accounting-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.