# CASH+ Call Accounting Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CASH+ Call Accounting Software the right Call Accounting solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/16984/CASH-Call-Accounting-Software/reviews --- CASH+ Call Accounting Software 4.9 (38) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of CASH+ Call Accounting Software Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-25 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suzanna (Suzie) F. Operations and Business Manager at Southview Heights and Terrace Used the software for: 2+ years ### "Wonderful! They are never more than an phone call away, always a pleasure to deal with!" November 29, 2017 5.0 Pros I love that the reports are set up to automatically be emailed once a month. I can always count on the report being there when I'm ready to do my month end. Cons I think only once I struggled with the set up on the server, but their customer support was more that ready and willing to help. Review Source JS Jeff S. Technical Services Assistant Market Research Used the software for: 2+ years ### "Exceptional Technical Support Staff" December 19, 2019 5.0 Pros I wanted to thank you again for going above and beyond to help us at The DRG upgrade our call recording hardware. The process went smoothly without issue, and our call center was able to resume dialing on schedule. The system has been stable and running reports is noticeably more responsive. \[SENSITIVE CONTENT HIDDEN\] always kills it for us, thanks for all the good work! Cons Report retrieval speed was always a pretty slow process. However, the back-end database upgrade during our hardware migration mitigated this concern. Review Source VR Verified Reviewer tutcafe Automotive Used the software for: I used a free trial ### "Super impressed customer " August 12, 2021 4.0 We didn't get Hansen software from them directly. BSB Communications' MiTel phone systems were chosen. Hansen Software's customer service has blown me away. Pros Hansen Software's customer service is outstanding. I don't call very often; in the last eight years, I've only called maybe a dozen times. Having said that, they always answer soon away when I call. Cons They don't pass me off to other people; instead, the person who answers assists me immediately away. They walk me through the process of adding an extension, creating a report, or making adjustments to automatic reports, and it's all done in a flash. It provides excellent support without causing any discomfort. Because of their support, I highly recommend them. Review Source Response from Hansen Software August 13, 2021 Thank you for taking the time to do a review. Glad to hear your service is top notch! KK Kirk K. CEO Computer Software Used the software for: 2+ years ### "Super impressed customer of Hansen Software" April 16, 2021 5.0 Great Service & Support Pros I am really impressed with Hansen Software support. I do not call that often, less than a dozen times in 8 years. That being said, every time I call, they answer right away. Cons They do not transfer me to other people, the person who answers helps me right then. They walk me through setting up an extension, report, or changes needed for an automatic reports and it is just done-done very quickly. It is really great support without any pain. Totally recommend them because of their support. Reason for choosing CASH+ Call Accounting Software We didn’t source Hansen software directly. We choose MiTel phone systems from BSB Communications. I am really impressed with Hansen Software support. Review Source Response from Hansen Software April 20, 2021 Thank You Kirk. We really appreciate you taking the time to write us a review. MQ Mohammad Q. Manager Used the software for: 1-2 years ### "Great Software, Easy to Use, and Great Customer Service for any Required Guidance" February 28, 2018 5.0 Allows a hotel to monitor calls from guest rooms and inputs the desired rate per any selected time frame an administrator wants to charge by. Very great product and a better staff. Pros It allows the tracking of phone calls, has many options to adjust your preferred rates or methods of inputting charges for phone calls. Cons There is not much not to like. It does need proper set-up which can be a bit confusing for anyone that has not set up any software. However, the customer service and support provided by the agents compensates for any difficulty one may have. In regards to setting up, you can give them a call and they can help you step-by-step in the setup process or even assist you via remote desktop connection. Review Source TC Thierry C. I.T. Manager Utilities Used the software for: 1-2 years ### "Software Update and Customer Service Review" April 6, 2017 5.0 My Cash + software needed to be updated to correct a little hickup we had. I dealt with my reo from the beginning and let me tell you that his Customer service skills were amazing. He not only helped me to get the update up and running on the system but he went ahead and corrected another situation without me even having to ask. He emailed my about all the détails and was always on time when we had scheduled phone calls. I would highly recommend Hansen Software based on my rep's great Customer service skills and also would recommend the Cash + Software. I have just renewed my service plan with Hansen Software and I will make sure I renew it because I know I will get the help I need when I need it. Pros Easy to Use. Web Access. Great Customer Service Cons Not in french. Review Source RR Ron R. Senior Director, Technology & Administrative Srvcs Market Research Used the software for: 2+ years ### "Outstanding service completes experience with growing product line" November 27, 2016 5.0 Hansen Software brought us incredible value with its Call Accounting package, and specifically the Call Recording add-on. From a small-to-mid-sized business perspective, we shopped the competition thoroughly and we would be extremely surprised if you could find a more cost-effective call recording solution. The software is extremely reliable, secure, and full of features for compatibility with many industries. In addition to well-designed software, it's truly Hansen's training and support team that brought value to our customer experience. The support team was highly accessible, professional, and determined to make sure our configuration worked as expected. Hansen Software takes ownership and accountability of their product's performance, which was evident in the attitude and preparation of their support team. Pros Value, accuracy, reliability, and customer service & support. Review Source CW Chris W. Telecommunications Analyst Government Administration Used the software for: 2+ years ### "Awesome company with a great product and service!" June 28, 2016 5.0 I have used CASH+ at two different locations. The software is great and works as it is reported to work. If issues ever crop up I know I can count on the support staff to make it right. Never had a bad experience with the software, support staff or with follow-up. Pros It works as described and is solid. Cons None at this point and I am a long time user having followed them through several upgrades of the software. Review Source FK Fern K. COO Staffing and Recruiting Used the software for: 2+ years ### "Always accessible. Software easy to use." March 5, 2018 5.0 Again it performs as we expected. Monitoring call accounting to use as a management tool more than anything else. Pros For our purposes, this software is perfect for reporting time and calls. We use this tool primarily for a management tool as we are a sales organization and can monitor the activity of each person. Review Source SW Shelley W. Senior Billing Clerk Utilities Used the software for: 2+ years ### "Hansen followed up to see if we had received our upgrade and applied it or if we needed anything." November 30, 2017 5.0 It is working when I need it. We have had this software now for 7 years and I have only had an issue twice that held me up. Both the issues were resolved in an acceptable amount of time - hours not days. Pros For our monthly reporting requirements which we complete once per year, I find that the software is easy to remember how to use. The reports created easily download into an excel spreadsheet and we can sort them that way. I also like that we can pull either by one station, a select group of stations or the whole company as required. We have never lost any data, even at the time electrical services were down for a week, or someone on our end who was untrained tried to "fix" something. Their support services are quick and efficient - an issue I had this morning was updated and corrected within a very short time and their support corrected the issue without holding me up on the line with them. I received a phone call when it was complete. Review Source DF Dana F. Receptionist Used the software for: Less than 6 months ### "Great to work with. Always answers questions and concerns in a timely manner." November 14, 2017 5.0 We are able to generate reports for our residents that specially reports on the phone usage for each of our residents and very detailed reports. Pros What I like most about this software is that it is it is easy to work with. I am able to go in and generate phone usage reports as I need them and I am also able to look up information for our residents about their phone usage. Who they may have called and what the charge was for it. Cons What I least like about this software it that we seem to have computer issue with it. I believe it is just that on our end the computer will go offline so that it will not let us or anyone else generate reports on it. I will contact Cash and I will get help right away with what is the issue and what we need to do to fix it. I don't believe this issue has to do with this company I believe it is our computer itself. Other then that there is not many cons to working with this software. Review Source KS Kevin S. Used the software for: ### "Great support" November 23, 2016 5.0 The support at Hansen Software is excellent, staff is ready and helpful to provide support. Easy to use Review Source Response from Hansen Software January 18, 2017 Hi Kevin, Thank you for your review & your feedback. Hansen Software TD Tammy D. Used the software for: ### "Meets all expectations" December 6, 2016 5.0 Have been using the software for about 3 months. Provides me all the reports and information I need daily. Review Source CC Cameron C. Technician Telecommunications Used the software for: 2+ years ### "Hansen support is some of the best I've ever experienced." May 30, 2018 5.0 My customer is extremely satisfied with the data collected with Hansen. Hansen technical support makes ME look good as the PBX vendor. Pros I'm a technician for a PBX vendor, and the Hansen support staff and engineers were able to work with me on a complex SMDR issue. They were polite, professional, and fixed our complex issue perfectly. Cons There are no glaring weaknesses, anything we have needed has been sorted out and solved by Hansen support. Review Source Response from Hansen Software June 20, 2018 Wow, Cameron, thank you. This is exactly what we strive for. So many of our sales go through PBX Resellers and our goal is to really make sure everyone comes out happy and our resellers feel supported and like we are all on the same team. WV Woodard V. GM Telecommunications Used the software for: 2+ years ### "The entire team at Hansen is the best in any business that I have worked with in the past 45 years" February 27, 2018 5.0 Making customers happy by enabling them to manage their staff more efficently Pros The flexibility to help with our customers with any reports deemed necessary. The great response when asking for assistance is unlike any company. Review Source DS David S. IT Mang Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great from day 1 " February 28, 2018 5.0 It covers every need I have. Pros Very few times I have needed help but when I do its there. It was easy setup user friendly interface it does everything I need and more! Review Source RT Ronnie T. Programming Technician Used the software for: 2+ years ### "Great Customer Support" February 5, 2018 5.0 Pros This software is very user friendly and very flexible. There are many different reports that are available and the customer support is wonderful and very helpful. Review Source Response from Hansen Software February 6, 2018 Thank you Ronnie! DB Douglas B. System Administrator Accounting Used the software for: 2+ years ### "Great product for seeing into phone usage" February 20, 2018 5.0 Pros Works as advertised. Interesting to see where phone usage is throughout the enterprise. Updates provided to keep the software working well. Cons One downfall is there is not a version engineered to work with our particular phone system, so we are missing out on some reports. Review Source LV Lindsey V. Front desk manager Used the software for: 1-2 years ### "Never have any issues " March 5, 2018 5.0 Pros Easy to use. Never have any issues with functionality. And if there is every any questions or concerns, the customer service is fast and courteous Cons Review Source BJ Brittany J. Biotechnology Used the software for: 1-2 years ### "Helpful Customer Support " December 5, 2016 4.0 We had an issue where our call data had stopped collection within CASH+. Our reps had a sense of urgency to get the problem resolved and were quite helpful. The reports resumed collection the following day. I have always had a good experience working with CASH+ representatives as they are prompt and eager to help. Pros Easy to use, fast report downloads, reports automatically sent Cons We were not notified about the software upgrade with sufficient notice. This may have been the cause for our issue with not getting calls to be captured on the reports. Review Source BM Barbara M. Accounting Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Excellent product & service" December 10, 2018 5.0 The main use for us is tracking our residents' long distance calls for re-billing each month. Pros I love the scheduled reports that are sent to my email automatically so I don't have to remember to generate them every month. Cons Nothing comes to mind, although there are so many features I haven't had time to explore it's hard to say for sure. Review Source gM gina M. office manager Medical Practice Used the software for: 2+ years ### "this program is a lifesaver! " March 6, 2018 5.0 i am able to identify employees who state they did not speak to a patient when in fact i can see they did and i am able to tell when a patient states they called the office when they have not Pros i can check every telephone number calling the office, very helpful when a patient states they have called several times and never received a call back Review Source jW jason W. owner Accounting Used the software for: 6-12 months ### "Cash + Call = accountablity. " January 29, 2019 5.0 Every time I needed help, they went above and beyond. Pros I really enjoy this software. It really helps keep people accountable in the office. Great tools and customer service. Cons None really.... really great service. Awesome product. Review Source Response from Hansen Software February 6, 2019 Thank you Jason! JF Jill F. Guest Services Manager Hospitality Used the software for: Less than 6 months ### "Excellent Service and Support" November 28, 2016 5.0 We used Hansen Software Corporation to facilitate the installation and reporting of long distance telephone calls by guests when they are at our facility. They installed the software and followed up with telephone training. The company was very responsive to our needs in a timely manner and this allowed us to start using this long distance feature immediately with no down-time to our computer system. The technicians I dealt with were very knowledgeable and friendly. I would highly recommend this company if you are in the market for this type of service. Review Source DD David D. Used the software for: ### "No Better Customer Support Anywhere" January 18, 2017 5.0 I have been in tele-com for over 20 years working with many manufacturers and service providers. Hansen Software customer support is better than any other company I have dealt with. Their commitment to insuring our end users receive the best experience should be the gold standard every company strives to achieve. This has been consistent over many years. Each employee I have spoken with has been eager to solve whatever issue is presented and takes complete ownership of it until a resolution is found. Review Source Response from Hansen Software January 18, 2017 Thank you David, Working with Heart Technologies has also been a pleasure. The tech team & sales staff are nothing but true professionals in their field. I do believe that part of our successful relationship stems from your companies drive for excellence as well. Hansen Software Similar Products Featured