# Page 2 | RealPage IMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is RealPage IMS the right Investment Management solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169850/IMS-Platform/reviews

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RealPage IMS

4.5 (79)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 2 - Reviews of RealPage IMS

## Showing most helpful reviews

Showing 26-50 of 79 Reviews

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Reviewer's Role

Length of Use

Frequency of Use

JW

Jennifer W.  
Director of Operations  
Real Estate  
Used the software for: 2+ years

### "Excellent Data"

December 9, 2019

5.0

Due to the data captured in IMS, we are able to more easily provide data to our CPA for K-1 production. This has reduced the spreadsheets we would otherwise have to maintain. The functionality available for investors to complete Subscription Booklets online and obtain proof of Accreditation via VerifyInvestor has also been a huge improvement for us and our investors and has allowed us to raise as much as $27MM in equity in one month (fully complete/accurate paperwork; fully funded). In addition, the type of data we are able to collect at the CRM Contact level as well as at the investing entity level has helped us market to our investors appropriately whether we are doing a 506(b) or a 506(c) type of deal.

Pros

In looking at several products, the most important aspect for me is data. Is the type of data that I need to be able to search on or analyze later available for data capture? I look at functionality next. For us, IMS provides the best data out there for a company who raises Private Equity (we focus on Multifamily real estate). Although the user interfaces and functionality have not been as slick as some of the other products we have seen, upon deep review of those other products, they just do not collect the level of data we need them to. IMS has also been working to makeover their UIs to make them more intuitive and streamlined from a functional perspective. One of the other strengths in this software that I love is that IMS tends to build functionality where, as a sponsor, you can turn certain data or functionality on or off if it doesn't work for your company's processes/procedures. This provides flexibility that allows their multiple sponsors to handle certain processes and displays differently based on their specific needs. I have not seen this offered on other tools to the degree it is available on IMS. This is a great strength in this tool and huge win for the multiple sponsors.

Cons

In the past one of our biggest issues we ran into was functionality deployed that was not fully tested or where existing functionality was not fully regression tested. As a result we would run into bugs. However, this has changed dramatically in the past year. IMS is really taking care to fully test what they deploy.

Review Source

DC

Dan C.  
Senior Asset Management Associate  
Real Estate  
Used the software for: 2+ years

### "Great tool to for both internal and investor facing purposes"

February 28, 2019

5.0

Aside from all the pros mentioned, the experience has been very positive. The support team are very responsive and happy to assist quickly and however they can. Investors who choose to utilize the software like it and believe it adds another layer of professionalism to our investments. Looking back, I do wish I had understood the system more when initially getting our investments uploaded, as I had to end up going back and re-doing many of them, but IMS has grown since our initial partnership with them (I believe we were one of the earlier companies), and I assume the process is more transparent and streamlined. Some of the options/characterizations of the data you provide initially may seem innocent, but can actually have an affect on waterfalls, presentation of data within IMS, etc. I implore new users to maybe get one investment fully up in IMS and learn the system before continuing with the rest of their portfolio.

Pros

Internal Facing: This software provides great internal tools for investment managers to track, promote, and analyze past, current, and future investments. While investment information is kept previously in internal accounting software and Excel files, IMS provides a centralized and efficient platform to track investments and distributions. The waterfall function is very useful in calculating actual distributions to be sent out immediately, and to run "what-if" scenarios for future sales. The document feature allowed you to keep all documentation online for each investor and investment. It is very easy to review investment and distribution history at any level in the LLC structures - whether between two equity partners, or a large group of individual investors. Investor Facing: Allows investors to track their investments like you would log on to an online bank account. Uploaded documents for investors can be sorted by category and/or investment.

Cons

While there is a bulk upload option through the support team, it would be useful to be able to run it internally and for more items than just K-1s. Can be tiresome sometimes uploading individual documents within a large investor group. Still run in to some complications with changes to an existing equity struture. We have been granted the internal power now to make adjustments, but sometime it can still be easiest to just delete a project and re-build from scratch. When this is to be done, investors/investments must be deleted one by one at each level, and once done, any subsequent documentation is also deleted and must be re-uploaded.

Review Source

MC

Maureen C.  
Financial Analyst  
Hospitality  
Used the software for: Less than 6 months

### "IMS Investor Portal"

April 17, 2019

5.0

We had a very manual process quarterly which consisted of updating our allocation sheets in Excel, preparing our investment analysis in Word/Excel, and the mail merge process to send out the package to the investors. This product enabled us to automate our process and have a portal which consists of everything investor-related (from historical information, such as quarterly investor reports and K1s, to having a list of current and potential investors which will enable us to email when a new investment opportunity arises). Overall, I would highly recommend this product. The time we save quarterly along with the investor management, reporting, and analysis we gained from this product is priceless!

Pros

The IMS product has been intuitive from the get-go. My superior and I were impressed with the initial demo and pricing of the product. It was an easy decision to go with IMS! We were fortunate to have been appointed a great implementation manager and the implementation process went smoothly (even though we encountered issues with some of the distribution amounts and ownership percentages, but representative was very responsive and supportive in a daily and timely manner). Customer Support have been helpful so far with some of the password reset, login issues, and K1 upload.

Cons

There are some missing features specific to our company such as having custom tags in creating Custom Email and Statement Templates (right now the selection is only First Name, Last Name, Legal Name, and Prefix), which make it hard to personalize our communication with our investors. We also think a bulk printing feature would be helpful when we print out our quarterly investor statements. Lastly, it would be beneficial if it was made possible to send out email notifications when a K1 document has been uploaded (one of our investors have mentioned this to us as well prior to us having to manually email out investors with this notification).

Review Source

AS

Angie S.  
Chief Financial Officer  
Real Estate  
Used the software for: 2+ years

### "Great system once you learn to use it."

May 4, 2020

5.0

Excellent experience overall.

Pros

In terms of implementation the process was fairly easy. We had few years of data that IMS uploaded in matter of hours. Once implemented, we had few hiccups with the full capabilities of the system; however, IMS did a great job creating learning tools to help with functionality questions. \[SENSITIVE CONTENT HIDDEN\] served as our relationship manager. He is very knowledgeable and helped us to align our business needs with the system's capabilities. Uploading K1s and monthly reports is extremely easy and fast. Also, the system allows the creation of monthly and quarterly reports which it has been a fantastic tool to maintain investors informed. The ability to create email campaigns based on deal or as a portfolio is a great advantage the system offers. I would say this is one of the tools we use the most when communicating with investors

Cons

IMS integrates with few accounting systems; unfortunately, Entrata is not in the list of integrations yet. Can't wait for the integration to facilitate data transfer.

Review Source

GV

Gabby V.  
Asset Manager Analyst  
Real Estate  
Used the software for: 1-2 years

### "Great Product"

May 26, 2021

4.0

Pros

The most useful feature is using the waterfall and distribution batches. You simply input all the investors, tell IMS how to split the distribution and then it calculates everything for you. It also generates a NACHA file which makes it easy to give to the bank and actually distribute the cash. It made our distribution process so much easier. It is also easy to create projects and have everything organized and in one place.

Cons

We've used the eSignature Templates multiple times and it makes the signing process for investors a lot easier; however, we use some of the documents for each project we have and it would be nice to be able to copy the eSignature Template on our end and be able to use what we've already done instead of having to create and code a whole new template.

Review Source

PG

Peter G.  
Principle  
Real Estate  
Used the software for: 2+ years

### "Highly Recommended"

January 15, 2021

5.0

From the start the IMS staff have been incredibly professional, courteous, responsive, and just nice people. That makes a huge difference.

Pros

The software itself was very easy to use. We had a slightly different need when we started and the staff at IMS was great to respond to our needs. Over the next couple of months we made some modifications that were perfect for our internal needs and for our clients.

Cons

As developers we needed a slightly different project description page for our investors, but IMS made a few changes and worked with us closely to make sure our end product did what it was supposed to.

Reason for choosing RealPage IMS

We took six months to evaluate various groups and programs. In the end, IMS was evolving and kept me informed of programming updates and never forced us into a one-stop-shop platform. Businesses change and we needed a platform that would evolve with us. IMS did exactly that.

Review Source

AS

Adam S.  
Vice President  
Real Estate  
Used the software for: 6-12 months

### "Overall Great Platform/Product"

August 23, 2019

5.0

Been a very positive experience overall. Like with any implementation or roll-out of a new technology, there are speed bumps and issues that arise, but their team is awesome and will help navigate you through every problem. Additionally, what surprised us the most was the way it allowed us to control the equity raise process in an uber professional and powerful kind of way - which was truly a game changer for us since we're a small management/investment firm.

Pros

Robust CRM capabilities; great way to track performance of assets and deliver metrics to investors; professional platform to communicate updates and distribute documents to investors; can publish offerings through platform whereby investors can view the offering materials and fully subscribe with a few clicks; impressive waterfall functionality; gave us the ability to raise significant capital quickly and expand our investor network in the process.

Cons

There is a learning curve and it's not the most intuitive or user-friendly, but the implementation team and customer service team are fantastic to work with. There are also some basic things it could do better, but the good thing is they listen and are always rolling out updates.

Reason for choosing RealPage IMS

For the reasons stated above and their ability and willingness to work with us on price.

Review Source

VR

Verified Reviewer  
Principal  
Real Estate  
Used the software for: 2+ years

### "A true game changer for our business"

June 3, 2019

5.0

Huge time savings through automation of many investor-related processes. We are able to have staff focus on higher-level analytical as a result. Investors love all-in-one nature of the platform and really like the UX.

Pros

From day one we have really liked ACH distributions, waterfall calculations, CRM/email campaigns. We are very excited about the investor statements and capital call features.

Cons

We were very early clients so the functionality at the beginning wasn't as robust in the beginning as it is now. They are excellent about getting client input as they roll out new features.

Review Source

RB

Ricardo B.  
Principal  
Real Estate  
Used the software for: 6-12 months

### "Smoke and Mirrors"

August 3, 2021

2.0

We present a much better face to investors, looks professional. They don't have to know that the nuts and bolts of the software are not really there.

Pros

The portal our investors see is awesome, looks very professional.

Cons

However, the back office (calculating waterfalls, signing and updating documents) does not work as advertised and we have to do it all manually as before and upload it. It does look a lot better than before, investors have all their info in one place - but the time savings and automation we expected are not there.

Reason for choosing RealPage IMS

Price (big mistake)

Review Source

Response from RealPage

August 11, 2021

Hi Ricardo, Thank you for taking the time to leave a review. We appreciate your feedback and are constantly working to improve our platform to accommodate a wide variety of models both typical and atypical. We'll be sure to share your feedback with our Product team. Best, IMS Review Team

AW

Anne W.  
Director of Investments  
Real Estate  
Used the software for: 1-2 years

### "Great tool and extremely valuable "

April 23, 2019

5.0

My overall experience has been great. IMS has allowed me to be much more efficient at my job and given me back a lot of time due to all the functionality it has to offer. The customer service is great and extremely responsive and helpful.

Pros

Forward-thinking platform that provides excellent transparency for our investors and an easy means for investors to go for documents, investment performance, and new offerings. It's also a very valuable tool from a sponsors standpoint because of the ability to process complex waterfall distributions, upload K1's in a timely fashion, and sign documents electronically.

Cons

Some of the initial setup of new offerings is not very intuitive but this is a known issue that is being addressed.

Review Source

TC

Tiffany C.  
Investor Relations Associate  
  
Used the software for: Less than 6 months

### "A great tool, with which I am hopeful to gain user adoption across our organization "

April 17, 2018

4.0

Pros

The ability to house all of our investor data in one secure site. IMS really allows us to house all of investors in one convenient location.

Cons

The software is great and I am certain that will continue to be built out by the developers to include even more robust features and functionality. My biggest frustration is the lack of support by phone. Sometimes, we just need to speak with someone for an immediate and quick turnaround that we do not have access to obtain (ie. an export of tax ID's or Bank Account information). It would be great to have a Support Phone Line or Support Chat in addition to the Email Support structure. With some of the data and functionality still only available to IMS admins, this makes it hard to provide my supervisors, colleagues and investors with the data needed at a moment's notice, which is ultimately our main use of the platform today. When we do get to speak with our Customer Success Manger or a Support team member, the resolution is typically a quick turn-around.

Review Source

Response from RealPage

August 16, 2018

Thank you for the feedback. In 2018, we have re-organized our support structure based on customer feedback and experimental learning. Post-implementation, you can initiate a live support response via phone, chat or email during normal business hours. All requests outside of that should receive a response within 24 hours, as supported by the IMS support Service Level Agreement (SLA).

DW

Daniel W.  
Principal  
Real Estate  
Used the software for: Less than 6 months

### "Pleasantly Suprised"

October 27, 2021

5.0

Continuing to work on repositioning our administrative platform so that it's; i) Customer facing is more professional, ii) Reduces administrative costs and, iii) distancing ourselves from paper.

Pros

Software 'on-boarding' has gone better than expected and initial response from clients has been good.

Cons

It would be nice if the integration between RealPage accounting platform and IMS was more developed and integrated.

Switched from

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Functionality, Economics, Features.

Review Source

HF

Hugo F.  
Director  
Real Estate  
Used the software for: 2+ years

### "IMS- One Stop Shop"

September 13, 2018

5.0

Pros

IMS offers a one stop shop for Investor Management. I provides a comprehensive but streamlined investor portal which even the novice computer user can use. IMS allows us to notify our investors or groups of investment updates at a click of a button without having to email. One of the key requirement we required from the portal were distribution notification which IMS performs flawlessly.

Cons

Not having a customer service manager anymore has been a little annoying. All service request go through there support. I would like to see IMS go back to giving everyone an account manager.

Review Source

MP

Michael P.  
CEO / President  
Real Estate  
Used the software for: 2+ years

### "IMS - Excellent Investor Platform"

March 19, 2019

5.0

IMS has helped us communicate much more efficiently with our investors.

Pros

We have used IMS for 2 years or so and we have enjoyed working with IMS and their entire staff. The system gave us an affordable, efficient and very robust way to keep track of (CRM) our investors, raise money, make distributions, and communicate with our 100 plus investors.

Cons

I do not have any negatives to report regarding IMS.

Review Source

CW

Chris W.  
Managing Partner  
Investment Management  
Used the software for: 6-12 months

### "Extremely happy with our IMS platform"

April 16, 2020

5.0

Although the implementation process was time consuming and difficult, I regret not having done so sooner. The platform has significantly improved our efficiency and will ultimately allow us to increase new business. I credit the implementation team that guided us through the complex process and constantly encouraged us along the way. I can't thank them enough.

Pros

Our commercial real estate company owns and operates several self-storage assets across the country. As our property count grew, so did our investor pool. IMS was the perfect solution to help manage the growing number of assets and investors. Their platform allows us to efficiently manage new offerings, document communication with investors, securely distribute documents, as well as calculate and process distributions.

Cons

The import of data and setup was daunting. Be prepared to set aside significant time to get all of the investor and asset information into the platform, and verify everything carefully. Had I know how much of our time would be necessary to get this up and running, I probably would have put the process off even longer.

Review Source

OF

Olivia F.  
Director of Operations  
Real Estate  
Used the software for: 1-2 years

### "The most dynamic investor management software out there"

May 26, 2021

5.0

It has been very positive and I recommend IMS to anyone asking.

Pros

I love the number of capabilities IMS has. There are several features I haven't even learned yet because they are so detailed. The customer service is the best I have ever experienced. Whenever I have an issue, I reach out to IMS support and get my issue fixed within (usually) a few hours.

Cons

IMS is a bit expensive for the number of investors that we have. We only have 3 projects and about 160 investors, so the price is a bit high for our threshold.

Reason for choosing RealPage IMS

N/A

Review Source

BS

Brian S.  
Controller  
Financial Services  
Used the software for: 6-12 months

### "IMS Simply Did Not Work for Us"

March 15, 2019

2.0

We made every effort to make IMS work for us. We even went so far as to pay for IMS personnel to come to our offices for a few days in order to see if they could really come to undersand what the needs of our family of funds were and how we could best deploy their system in support of our investor relations goals. In the end, we got a lot of lip service and promises for system enhancements, but IMS never delivered. Ultimately, we were compelled to terminate our contract and move to a different platform.

Pros

Price point was at the low end of market.

Cons

Ineffectual support. Platform would freeze or crash frequently. We were told this was due to our fund's "large size", which was, at the time, only 300 investors. System was not intuitive to use.

Review Source

Response from RealPage

March 19, 2019

We are sorry that you didn¿t feel like IMS was the best partner for your firm during our brief engagement, that said, this feedback appears to be quite dated. Your experience indicates that you had left IMS prior to some significant updates to our support structure and capacity. Further, in the last year, we have rolled out extensive fund enhancements that include Commitments and Capital Calls, added additional fund-specific metrics to the dashboards, and improved our reporting abilities with the release of Investor Statements.

WY

Winston Y.  
Managing Director  
Real Estate  
Used the software for: 1-2 years

### "Automated our previously manual process"

June 1, 2021

5.0

IMS is allowing our investors to self serve, where they can see the status of their investments in real time, gather tax documentation, and see all their investor updates in one place. This gives them full transparency to their relationship with our company, which builds trust with our investors.

Pros

The ability to track investments and make investment offerings through the software has saved us hundreds of hours of doing this manually. The integration of electronic signatures has also been a huge time saver.

Cons

We would prefer to have a better integration with our bank in terms of our Nacha file and our distributions, that has been a bit clunky.

Review Source

SW

Scott W.  
Business Development / Investor Relations  
Real Estate  
Used the software for: 2+ years

### "IMS Strenths & Weaknesses"

May 21, 2021

4.0

Overall, good experience

Pros

Very user friendly and helps us with distributions, K-1s, tracking communications

Cons

Would like: - A place holder on main screen to save a picture of client - TEXTING would be nice

Review Source

Jason B.  
Financial Analyst/Project Manager  
  
Used the software for: Less than 6 months

### "Good functionality, need to spend more time learning about it."

April 17, 2018

5.0

Investor relations is no longer a position you need to higher someone for, just add about 20-30 minutes to an existing employee's day.

Pros

I like the layout, the color scheme, ease of use/access for investors to check in on assets, ability to update information quickly.

Cons

We do value add properties so the ability for investors to see progress photos for each property would be good. I can only use 1 photo as the main photo for the investor to see while I take around 30 progress photos a week.

Review Source

PM

Pete M.  
Director  
Hospitality  
Used the software for: 1-2 years

### "Overall IMS meets the needs of our enterprise. "

April 17, 2018

4.0

Our investors use it as their go-to place for all information related to their investments.

Pros

IMS provides our investors a one-stop shop to view their investment, distributions, tax documents, as well as view new investment opportunities.

Cons

Sometimes, the functionality is a bit clunky. Customer service response time could be improved. In addition, we would like to see the software be tailored more to companies in the hospitality space.

Review Source

Response from RealPage

August 16, 2018

Thank you for the feedback, and please keep it coming as we continue to expand and build out our support team to deliver world class response time.

WW

Wes W.  
Controller  
Real Estate  
Used the software for: 2+ years

### "Review"

April 18, 2020

4.0

Pros

When used properly, the final product presented to investors is refined and polished. Customer service is awesome.

Cons

System requires some use/know-how before a seamless experience.

Review Source

MR

Matt R.  
Director of Acquisitions  
Real Estate  
Used the software for: 2+ years

### "IMS Review"

December 30, 2020

5.0

Great experience. Really like the software and customer service is excellent.

Pros

Ease of use and functionality of the software.

Cons

There's nothing I don't like about this software.

Review Source

Travis P.  
Executive Managing Director | Student Housing Capital Markets  
Real Estate  
Used the software for: 1-2 years

### "Step "

March 26, 2019

5.0

Pros

Ability to effectively track and communicate investment performance in a professional manner. IMS is continually improving their platform meeting our expanding project and investor needs.

Cons

We don't have any complaints as customer service has been responsive and thorough.

Review Source

JL

Jasmine L.  
Investor Relations  
Venture Capital & Private Equity  
Used the software for: Less than 6 months

### "Best customer support"

March 1, 2019

5.0

I am excited to see the upcoming changes. They are always updating, customizing, and improving their website to better suit our investors.

Pros

I like most that basically any/all of my needs or desires can be met by IMS university, IMS instructional videos, or by the customer support team.They literally do everything in their power to meet our needs. If they can't at the moment, they make a note and follow-up. I know that they are having discussions with other teams about our needs because they always follow up with an update that accommodates to our needs.

Cons

I would say the thing I like least about this software is actually also kind of one of the things I like a lot about it. Although IMS doesn't have exactly what we need, because it doesn't exist yet, I know that I will be able to get a customized framework of what I'm looking for.

Review Source

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