# Page 3 | RealPage IMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is RealPage IMS the right Investment Management solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169850/IMS-Platform/reviews --- RealPage IMS 4.5 (79) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 3 - Reviews of RealPage IMS ## Showing most helpful reviews Showing 51-75 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Nicole S. Administrator, Investor Relations Real Estate Used the software for: 1-2 years ### "RealPage AIM" April 21, 2020 5.0 One of the best client services I've ever experienced. Reliable, hands-on, and fast responses to questions and suggestions. Pros Very intuitive and loads of webinars and tutorials if one needs a refresher on certain components. Cons Sometimes pages are slow to load, but we have a ton of data to crunch. Review Source MB Miles B. Controller Commercial Real Estate Used the software for: 1-2 years ### "IMS" April 20, 2020 5.0 Pros We utilize the email campaign function which has allowed us to keep all our investors informed on the various projects. The ability to create the investor statements is a huge plus as well. Cons The ability to assign pictures to multiple assets under one project, Review Source NL Nicholai L. Associate Real Estate Used the software for: 6-12 months ### "Customer Service & Ease of Use " August 23, 2019 5.0 Pros User friendliness and investor focused. We have received very positive feedback from our investor base on the usability and ease of the subscription process and ongoing investment monitoring. The features meet exactly what we need and customer support has been stellar. Cons The platform is still building out additional features with some slight hiccups from an administrative side. These have been very minor but sometimes require reaching out to customer support. Customer support is extremely responsive and the issue is usually resolved in a matter of hours. Alternatives considered [Juniper Square](https://www.capterra.com/p/171269/Juniper-Square/) Review Source LC Lloyd C. SVP, Asset Management Human Resources Used the software for: 1-2 years ### "Great product - very needed in our space" March 1, 2019 5.0 Pros Intuitive Fast processing CRM features and statements are really good and improving even more every day based on customer feedback Cons Waterfall drafts are done in a process, would like it to be more real time - maybe displayed on the organizational tree Review Source LH Laura H. Senior Accountant Hospitality Used the software for: 2+ years ### "Great product if you have mutiple projects/investors" May 26, 2021 5.0 The overall experience has been great. We had an awesome implementation team that helped us get set up and customer service has been great. Pros We have many projects with many outside investors. The software helps track preferred and promote returns and can track the distribution waterfall order. Cons We have a tiered preferred distribution payout plan (during construction vs after property opens). At this time, IMS is not able to calculate the distribution for both time periods. There is a "work around", but we are looking forward to the fix in the future. Review Source JB Jon B. Financial Analyst Used the software for: 1-2 years ### "Overall a great experience. IMS has been very beneficial for us and for our investors. " April 17, 2018 4.0 A place for investors to log in and view their investments, documents , etc. Pros The ability for the investor to have all their information and documents in one place to review. We have received lots of positive feedback from our investors about IMS. Cons Docusign is not a very robust system and has been disappointing. The coding abilities are lacking and it has been frustrating using it with its limitations. Review Source TW Terese W. Investor Relations Real Estate Used the software for: 1-2 years ### "AIM is a great software for Multifamily Real Estate and Investor Relations" April 9, 2020 4.0 Pros CRM, distribution waterfalls, document housing, security of information, interaction and access for investors Cons limited API's/integrations, specifically for accounting and payments Review Source DK Drew K. President Real Estate Used the software for: 6-12 months ### "IMS provides scalability" October 22, 2019 4.0 Pros We have used IMS to create structure to our growing real estate business. There are thousands of important data points, and IMS allows us to manage it all with confidence. Cons Like any complex software package, the learning curve is steep. Customer Success team will help, but it still takes time and commitment from the User. Review Source SH Summer H. Director of Operations Real Estate Used the software for: 1-2 years ### "User Friendly " May 22, 2020 5.0 Pros Super easy to navigate allowing investors to gain access with no trouble. Cons I have not found anything to dislike about this software. Review Source SA Shao-Ling A. Data Entry Used the software for: 1-2 years ### "has taken a while to get the platform set up" April 20, 2018 4.0 Still in the production process so not sure yet Pros I am able so store all of my information on the platform. The production team works hard with their clients to get set up. I also like the monthly platform updates. Cons Not as easy to maneuver as I would like but I at least appreciate that they take suggestions and try to implement them Review Source BH Brian H. Investor Relations Manager Financial Services Used the software for: 6-12 months ### "RealPage AIM Review" April 16, 2020 5.0 The customer service agents, and account managers are very helpful. Pros The software is intuitive, and easy to use. Further, the customization features make setting up distributions, emails, and investor profiles extremely easy. Cons I have had zero issues with the software. Review Source JS Jessica S. Controller Construction Used the software for: 6-12 months ### "Controller-Small Company" October 22, 2021 5.0 Pros I enjoy the Investment tracking and ease of communication. Also being able to see how the investors see the portal makes it very simple to assist the investors. Cons I'm still getting used to the software and don't have any complaints Review Source Response from RealPage October 25, 2021 Thanks for the review, Jessica! We're glad you're getting some use and enjoyment out of the software! -Charlie W GV Gary V. Syndicator Real Estate Used the software for: 1-2 years ### "Several security vulnerabilities to be aware of" August 30, 2021 1.0 I lost money when my investment distributions were redirected to another account due to the security vulnerabilities. I am a verified user of this platform. Pros Able to see my investments in one place. Cons Several security vulnerabilities. Someone can easily login to your account and change where your distributions are deposited to. There is no multifactor authentication available (MFA), no follow up email to tell you a change has been made to your account and there is no session timeout when you close the browser. (Close and re-open without logging back in). I would stay away from this software until these issues are resolved. This happened to me and I lost several thousand dollars. Review Source VR Verified Reviewer Asset Management Analyst Real Estate Used the software for: 6-12 months ### "Most bang for your buck" May 21, 2021 4.0 RealPage IMS has really brought our investor relations to a new level. Pros The investor portal is very clean and easy to navigate. Cons Implementation and setting up waterfalls presented many challenges. Review Source VR Verified Reviewer Marketing Manager Used the software for: Less than 6 months ### "Allows quarter end distributions to flow seamlessly" April 17, 2018 5.0 Pros Great for organizing investor documents and gives us a professional edge as a smaller firm. Every quarter distributions go out and we've been able to minimize and catch mistakes before they go out. Cons I have no major complaints, but ideally the split screens for the distribution visual wold readjust better to fit into the screen. Review Source Response from RealPage August 16, 2018 Thank you for your feedback. There are several ways to easily adjust the screen split. Please visit our help center or contact our support team at support@imscre.com for detailed instructions. DH David H. Managing Partner Real Estate Used the software for: 1-2 years ### "Happy Customer" December 29, 2020 4.0 Im happy with the system and feel that the support is really strong Pros I find that the customer service team is amazing. They always get back quickly with clear and concise answers. Cons I would like to see more robust features and flexibility in the CRM and some of the landing page functionality Reason for choosing RealPage IMS Felt that it was the best balance between functionality and pricing. Review Source PP Peter P. Senior Analyst Real Estate Used the software for: 2+ years ### "RealPage IMS Portal" April 17, 2020 5.0 Pros Provides a medium that allows our company to share investor data with our investors in an easy and efficient manor. Cons Doesn’t have an app for even easier use. Review Source AB Art B. CFO Hospitality Used the software for: 1-2 years ### "IMS - Emerald Hospitality" April 16, 2020 5.0 Very professional team, efficient and helped us both prior and after install. Pros The software is very easy to navigate. It provides functionality and operation that is efficient and easy to use for both administrators and investors. Cons Initial implementation is a little time consuming but overall it all worked out. Review Source NA Nick A. Principal Real Estate Used the software for: Less than 6 months ### "Excellent back of the office assistant" February 4, 2019 5.0 Our overall experience has been great. Our three objectives for our Firm and Investors was efficiencies on communicating, subscribing and transparency. The IMS platform assists us on all three, allowing us the time to stay focused on acquisitions. Pros The ease of the CRM to connect and communicate with Investors. Cons From an admin perspective it is difficult to navigate on the platform through a mobile device when you want to provide excellent customer service while on the go. Review Source VR Verified Reviewer Partner Real Estate Used the software for: 1-2 years ### "Great for our clients" March 13, 2019 5.0 Very good experience. The platform is very reliable and flexible, with minimum work to maintain it. Pros This is definitely a great tool for our clients. It is extremely flexible and it adapted to our structure very well, even though we are not the typical fund. Our clients were able to register and login very easily, and we now manage all of our communication and sensitive document sharing through the portal. The implementation was definitely a lot of work. But I imagine is not something you can avoid. Cons Not sure that there are any areas that I would have developed differently. Review Source SS Shawn S. VP Finance Hospitality Used the software for: 1-2 years ### "IMS Platform" August 14, 2019 5.0 Pros Ease of use, team that speaks our language and regular proactive updates. Cons Very little. It took some time to get fully onboarded, but much of that was on our end. Review Source KN Keith N. ceo Real Estate Used the software for: 1-2 years ### "IMS" May 26, 2021 4.0 get messages out quickly Pros Investor views and quarterly reports are easy Cons Hard to make changes and not easy to navigate Review Source NG Nicole G. SVP Accounting Real Estate Used the software for: 1-2 years ### "Great for PE Investor!" April 21, 2020 5.0 Pros Easy to use for both back-end and front-end users. Cons There isn't anything negative about this product. Review Source DM Daniel M. Tax Associate Real Estate Used the software for: 6-12 months ### "Provides valuable information, easy to use and is continually adapting to add more features." April 23, 2018 5.0 Ease of investor relations. Pros CRM is very helpful to see when other team members have sent correspondence with investors. I also really like the ease of sending distributions. Cons Some of the edit functions are limited after certain items have already been entered and have to contact customer support to get changes made. This is a trade off because sometimes you do really want to limit this issue. Review Source BB Barden B. Managing Director Real Estate Used the software for: 6-12 months ### "Great Product" March 21, 2019 5.0 Pros It's product that can give a smaller real estate shop the reporting tools that typically are only seen by a REIT. Cons Onboarding was tough. Waterfall calcs were tough to get exactly right. 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