--- title: "Guesty Lite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Guesty Lite Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more." source_url: "https://www.capterra.com/p/169863/Your-Porter-App/" page_type: "product" language: "en" --- # Guesty Lite Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Guesty Lite ## What is Guesty Lite? Guesty Lite is a property management platform designed for vacation rental hosts with up to three listings. It helps grow your business across Airbnb, Booking.com, and Vrbo, together with your own direct booking site, managing bookings, guest communication, and calendars all in one place. Every single feature is designed to help you create great guest experiences and grow your revenue. Whether you’re just getting started or looking to run a tighter operation, Guesty Lite gives you the tools to host with confidence. ## What is Guesty Lite used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Recognitions Shortlist Overall rating Based on 548 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Pros & cons Streamlined guest messaging tools Automated time-saving features Limited and slow customer support Persistent software reliability problems Starting price $16 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Channel Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Guesty Lite alternatives Highest Rated [4.9 (270)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (481)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169863/Your-Porter-App/alternatives/) ## FAQs about Guesty Lite Overview ### What problems does Guesty Lite solve? Guesty Lite solves scattered guest communication, repetitive manual messaging, calendar syncing errors, and double-booking risk for short-term rental operators. It centralizes reservations, automates check-in, review, cleaner, and lock-code workflows, and keeps pricing and availability aligned across channels. Self-managing hosts, co-hosts, and small property management teams benefit most. Answer based on 249 reviews Overview ### Which roles and teams benefit most from Guesty Lite? Guesty Lite is most used by short-term rental owners, hosts, and property managers who need to centralize listings, reservations, guest communication, and daily operations. Small business leaders such as CEOs, founders, directors, and presidents benefit from visibility into performance, automation, and smoother management of growing vacation rental portfolios. Answer based on 546 reviews Overview ### What company size and industries is Guesty Lite built for? Guesty Lite is built for small short-term rental hosts, with 97% of reviewers from small businesses and Real Estate leading at 43%. It serves hosts managing 1–3 properties, with strong use in Hospitality at 34%, especially for vacation rental operations, the top use case for 64% of reviewers. Answer based on 547 reviews Features and Usability ### What are the key features of Guesty Lite? Guesty Lite includes core vacation-rental tools like booking management, calendar sync, and automated messaging, which reviewers often cite for reducing double bookings and manual follow-ups. Differentiating features include a unified inbox, direct booking website builder, dynamic pricing integrations, and team coordination for cleaners and check-in communication across multiple channels. Answer based on 145 reviews Pricing ### How much does it cost and what fees or limitations are included? Guesty Lite starts at $16/month flat rate for the Lite plan, and a free trial is available. Pro and Enterprise require custom pricing. Reviewers often call Lite fairly priced and cost-effective for calendar sync, messaging, and website tools, though some say pricing feels steep for very small hosts and pricing adjustments can be difficult. Answer based on 113 reviews Integrations ### Which third-party tools and platforms does Guesty Lite integrate with? Guesty Lite integrates with PriceLabs, Stripe, Wheelhouse, PayPal, Beyond, and Turno. Reviewer mentions also point to Vrbo, August smart locks, ResortCleaning, and QuickBooks Online Accountant. The most commonly cited connections center on dynamic pricing, payment processing, channel distribution, cleaning operations, and accounting workflows. Answer based on 110 reviews Getting Started and Support ### How easy is it to onboard and train a team on Guesty Lite? Guesty Lite offers live online sessions, webinars, documentation, and videos for training. Reviewers say basic onboarding is manageable with self-help materials, and many users get comfortable after the initial setup. New users and visual learners may need more time, especially when connecting channels, calendars, or automations. Answer based on 13 reviews Getting Started and Support ### What customer support options does Guesty Lite offer, and how do users rate the experience? Guesty Lite offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. User experience with support is mixed: many describe helpful, knowledgeable staff and quick answers within hours, while others report slow ticket follow-up, generic responses, and difficulty getting urgent issues resolved. Answer based on 95 reviews Ease of use ### Is Guesty Lite easy to use for Airbnb hosts? Guesty Lite makes day-to-day short-term rental management easier for many Airbnb hosts through centralized calendars, automated messages, and cleaner task tracking. Small hosts often find setup and daily use straightforward, though some mention a learning curve, less intuitive settings, and wanting more hands-on onboarding or human support. Answer based on 145 reviews ## Who uses Guesty Lite? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined guest messaging tools 100% positive reviews out of 49 Most users report guest communication is simplified through automated, customizable messages and unified inbox management. Jubril B. Consultant, 2 - 10 employees. "Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback" Limited and slow customer support 46% negative reviews out of 76 Some users comment customer support is difficult to reach, slow to respond, and often provides unhelpful or generic answers. Automated time-saving features 100% positive reviews out of 49 Most reviewers indicate time saving is significant, with automated messaging and task management reducing manual workload. Persistent software reliability problems 71% negative reviews out of 35 Most users report bugs and issues disrupt core functions, causing frustration and frequent troubleshooting during daily use. Tyler T. Property Management, 1 employee. "Some of the menus are kind of glitchy and don't scroll" Comprehensive business automation 97% positive reviews out of 32 Most reviewers describe automation as central, enabling hands-off management and easy scaling of property operations. ## Features AI summary Based on 3,980 Vacation Rental reviews Capterra data shows that buyers of vacation rental software rank the following features as their top priorities: - **Calendar Management** (**70%** of reviewers rated this feature as critical) - **Data Synchronization** (**66%**) - **Reservations Management** (**67%**) Guesty Lite supports all three of the features reviewers consider most important: **Calendar Management**, **Data Synchronization**, and **Reservations Management**. Together, these capabilities help businesses keep availability up to date across channels, reduce booking conflicts, and manage reservations more efficiently, allowing teams to handle day-to-day rental operations with greater accuracy and less manual work. Calendar Management 4.4 (63) 65.08% of 63 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Data Synchronization 4.3 (68) 61.76% of 68 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Reservations Management 4.7 (267) 53.56% of 267 reviewers that rated this feature as important or highly important It gives you a unified way to manage reservations from Airbnb, VRBO, and Booking.com, preventing double bookings and syncing calendars. Some reviewers find it easy to organize bookings, but others report issues with VRBO integration and syncing when using automated pricing tools. Online Booking 4.6 (89) 44.94% of 89 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Payment Processing 4.5 (153) 35.95% of 153 reviewers that rated this feature as important or highly important You can process payments and manage direct bookings through Stripe integration, keeping everything in one place. Users think setup is easy and payments are fast, but some wish for more automation and additional payment options like PayPal. Guest Communications 4.7 (231) 49.35% of 231 reviewers that rated this feature as important or highly important With Guesty Lite, you can automate and centralize guest messaging across platforms, saving time and ensuring consistent communication. Reviewers appreciate the unified inbox, scheduled messages, and smart lock integrations, though some mention occasional syncing glitches and mobile interface limitations. Guesty Lite 75 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: With Guesty Lite, you can automate and centralize guest messaging across platforms, saving time and ensuring consistent communication. Reviewers appreciate the unified inbox, scheduled messages, and smart lock integrations, though some mention occasional syncing glitches and mobile interface limitations. - Guest Experience Management: Guesty Lite helps you deliver a consistent, personalized guest experience by automating communication and tracking guest interactions. Reviewers appreciate the time saved and improved guest satisfaction, highlighting the value of scheduled messaging and streamlined guest care. - Housekeeping Management: This capability lets you automate notifications and scheduling for cleaning teams, keeping tasks organized and up to date. Reviewers indicate it saves time, supports checklists, and integrates with Turno, though some wish for more robust calendar and reminder options. - Inbox Management: Organize, prioritize, and manage incoming communications - Inventory Control: Monitor product stock levels - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Mobile Access: Access software remotely via mobile devices - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Partner Management: Manage channel partners through a portal where they can access all product information - Partner Portal: Web-based portal that helps distributors, partners and other service providers access marketing and sales content - Payment Processing: You can process payments and manage direct bookings through Stripe integration, keeping everything in one place. Users think setup is easy and payments are fast, but some wish for more automation and additional payment options like PayPal. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: It gives you a unified way to manage reservations from Airbnb, VRBO, and Booking.com, preventing double bookings and syncing calendars. Some reviewers find it easy to organize bookings, but others report issues with VRBO integration and syncing when using automated pricing tools. - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Property: One location - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (548) 4.6 Based on 548 reviews ## Pricing Value for money 4.5 (489) Free Trial [View pricing plan details](https://www.capterra.com/p/169863/Your-Porter-App/pricing/) Lite $16.00 Flat Rate,Per Month It includes: - Mobile Apps - Multi-Calendar - Payment Processing - Task Automation - Unified Inbox - 3rd party integrations - Booking Website Pro Custom Quote Available It includes: - Open API - Revenue Management - CRM - Owner Portal - Advanced analytics - Direct Booking Management - Accounting Enterprise Custom Quote Available It includes: - Custom Onboarding - Customer Analytics - Premium Support - Enterprise-grade security - Advanced Coupons & Promotions - Expense Tracking Value for money 4.5 (489) 4.5 Based on 489 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Turno](https://www.capterra.com/p/166734/Turno/)[ Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)[ Beyond](https://www.capterra.com/p/225855/Beyond-Pricing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (453) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (453) 4.4 Based on 453 reviews ## User reviews Overall rating 4.7 Based on 548 reviews Filter by rating 5(428) 4(87) 3(15) 2(7) 1(11) Mentioned topic Sorted by most recent AN Anonymous User Owner Events Services ### "Automated reports don't work, repeated promises not kept" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 3, 2026 We were told Guesty's monthly reporting would be fully automated, but this has never worked correctly. Figures pulled through from Booking.com are wrong every single time, meaning we have to manually check and correct them each month — completely defeating the point of automation. Despite repeated attempts to get this fixed, the issue persists, and support has been unreliable throughout. Pros The concept of centralised, automated reporting across booking channels is exactly what we needed — when it works as intended, it would save significant admin time. Cons Automated monthly reports do not work correctly — Booking.com figures are wrong every time and require manual correction. Repeated attempts to get this fixed have failed. Call-backs promised by the support team have not happened; we get emails instead, which don't resolve the issue. Communication from our customer success manager has been almost non-existent for months. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) [SuperControl](https://www.capterra.com/p/133969/SuperControl/) limitations with supercontrol and lack of ease of use Alternatives considered [Hosty](https://www.capterra.com/p/202615/Hosty/) Reasons for choosing Guesty Lite The reporting - compared on AI and guesty was meant to be better for my situation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jubril B. Consultant Hospitality ### "Lightweight property management solution without the complexity of larger systems, Guesty Lite is a solid option" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 6, 2026 Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback Pros It has been a practical tool for keeping ALL organized. I mainly use it to centralize bookings, manage cleaners/cleaning times, automate guest messages, and streamline the check-in/check-out process. Cons Pricing does adding up.. an initial annual fee and then monthly charges is quite ridic. Seems subscription cost for smaller hosts is more pricey as compared to their enterprise solution? Also syncing issues sometimes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 9, 2026 Hi Jubril, Thank you for sharing your feedback with us. We are glad to hear that Guesty has been a practical tool for keeping your bookings and operations organized and that it has helped improve your response times. We truly value your trust and take your concerns regarding pricing and syncing very seriously. We are committed to ensuring our platform provides clear value for hosts of all sizes and will continue working to refine our services to better support your business growth. Best regards, The Guesty Customer Experience Team AN Anonymous User attorney Hospitality ### "Great booking and management!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 23, 2025 Its been a great bonus to have a one stop shop to management the booking process from guest screening to check out! Pros It simplified the rental and guest management process, streamlining it from start to finish. Great value Cons The biggest hurdle was the learning curve of a new program. working out the bugs as we went and ensuring it didn't prohibit bookings in any way. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Sannan G. Owner Real Estate ### "GuestyforHosts Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 15, 2025 Overall it has been great the only thing is their customer service department can be improved other than that no issues Pros It is an easy software to use and makes things soo much easier to keep track of Cons Nothing there is nothing wrong with the software I love this software and I would recommend it to everyone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Ruth P. Property Manager Real Estate ### "Enjoy Using Guesty" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 5, 2025 It is easy to set up my account. If I have a question I can usually google it and find the Guesty link with step by step directions. It has worked great for sending emails and guest communications. Pros That it syncs all my booking platforms quickly to ensure no double bookings Cons There is no live agent support. It is all done thru email Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) OwnerRez was too complicated, Guesty's system is easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZV Zach V. CEO Real Estate ### "Guesty for Hosts perfect for 1 or 100 STRs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 31, 2025 Been with them over 2 years and have had a great experience. Pros Guesty for Hosts powerful all in one tool makes things simple for managing guest messages, income reports, and more. I love it! Cons Price optimizer could be built out more to include orphan gaps and other specifics. But I am sure they are looking at it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Joshu R. Owner Management Consulting ### "User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2025 User friendly and one stop resource to manage your listing. Pros Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. User friendly and easy to understand. Cons none that I can say at this time, I don't see any dislikes at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Sam D. Owner Real Estate ### "The best way to streamline comms with guesst and cleaners" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 23, 2024 An invaluable tool for str managers. Couldn't live without it Pros Unified messages and booking orchestration w guests and cleaners Cons Mobile app is a little slow and janky, but it gets the job done Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 6, 2024 Your review motivates us to keep innovating, Sam. We're excited to continue supporting your business endeavors. Thanks, The Guesty Customer Support Team DR Diego R. CTO Hospitality ### "Guesty: Overpromising, Under-delivering, and Unethical Billing Practices" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 10, 2024 My experience with Guesty has been extremely disappointing, especially considering my growing business. I started with 4 properties about 1.5 years ago, and now I manage 40. Throughout this period, I’ve tested several PMS solutions, including Hostaway, Lodgify, and Stays. While none are perfect, Guesty stands out for all the wrong reasons. From the beginning, the sales team overpromised features that weren't even on their roadmap. They painted an unrealistic picture of the platform's capabilities, which led to my decision to move forward with them. The onboarding process was even worse. The team stalled continuously, trying to gain time so they could start billing without delivering any of the promised functionalities. It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness. When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down. However, I was managing my 40 properties through another PMS, and everything was working perfectly with Airbnb, proving this excuse was not valid. Despite knowing they had failed to deliver on their promises, Guesty charged me $1,000 for an onboarding that never happened. Worse, they billed my card $450 for three months, without authorization, while still failing to provide the promised services. Comparing this with the other systems I tested, like Hostaway, Lodgify, and Stays, their issues were more related to support, but none were as deceptive or problematic as Guesty. Pros The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say. Cons \> Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap. > Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities. > Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb. > Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I initially considered switching from \*\*Hostaway\*\* to \*\*Guesty\*\* because they promised several features that Hostaway didn’t have. To minimize risk, I decided to keep using \*\*Hostaway\*\* for my 40 properties and tested only one property on \*\*Guesty\*\*. Thankfully, this strategy paid off. When I discovered that Guesty was not delivering on their promises and continuously stalling, the impact on my operations was minimal. Their delays and dishonesty made me realize that staying with Hostaway was the better decision, avoiding a larger operational disruption. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 7, 2024 Hi Diego, We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. The Guesty Customer Experience Team FC Francois C. CEO Leisure, Travel & Tourism ### "A good choice for STR business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 4, 2024 Pros What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience. Cons One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2024 Thank you for taking the time to share your experience, Francois. We're honored to be part of your business toolkit, and we're thrilled to hear that the features of the platform like automations are simplifying your property management! 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