--- title: "Guesty Lite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Guesty Lite Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more." source_url: "https://www.capterra.com/p/169863/Your-Porter-App/" page_type: "product" language: "en" --- # Guesty Lite Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Guesty Lite ## What is Guesty Lite? Guesty Lite is a property management platform designed for vacation rental hosts with up to three listings. It helps grow your business across Airbnb, Booking.com, and Vrbo, together with your own direct booking site, managing bookings, guest communication, and calendars all in one place. Every single feature is designed to help you create great guest experiences and grow your revenue. Whether you’re just getting started or looking to run a tighter operation, Guesty Lite gives you the tools to host with confidence. ## What is Guesty Lite used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Recognitions Shortlist Overall rating Based on 547 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Pros & cons Streamlined guest messaging system Automated workflows save hours Limited and slow support Persistent software glitches Starting price $16 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Channel Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Guesty Lite alternatives Highest Rated [4.9 (267)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (1,579)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169863/Your-Porter-App/alternatives/) ## FAQs about Guesty Lite Overview ### What problems does Guesty Lite solve? Guesty Lite solves fragmented short-term rental operations by centralizing listings, calendars, reservations, and guest conversations across channels. It automates check-in, checkout, review requests, cleaner notifications, price syncing, and lock-code delivery, reducing missed messages, double bookings, and manual admin. Self-managing hosts, co-hosts, and small property teams benefit most. Answer based on 249 reviews Overview ### Which roles and teams benefit most from Guesty Lite? Guesty Lite is most used by short-term rental owners, hosts, and property managers who need to centralize bookings, guest communication, and calendar management across listings. Operations leaders, founders, and executives use it to streamline day-to-day oversight, reduce manual admin work, and maintain visibility into property performance and guest experience. Answer based on 546 reviews Overview ### What company size and industries is Guesty Lite built for? Guesty Lite is built for small businesses managing 1–3 short-term rental properties, with 97% of reviewers from small companies. It serves Real Estate most often at 43%, followed by Hospitality at 34% and Leisure, Travel & Tourism at 5%, and is commonly used for vacation rental management. Answer based on 547 reviews Features and Usability ### What are the key features of Guesty Lite? Guesty Lite includes core vacation rental tools like booking management, calendar sync, and a unified inbox for guest communication across channels. Reviewers also focus on automated messaging, direct booking website management, and integrations for dynamic pricing and smart locks. Differentiating features include multi-property, multi-channel management with real-time availability updates. Answer based on 145 reviews Pricing ### How much does it cost and what fees or limitations are included? Guesty Lite starts at $16/month for the Lite plan, with a free trial available. Pro and Enterprise require custom pricing. Reviewers often call the entry plan fairly priced and cost effective for automation, website building, and channel syncing, though some smaller hosts say pricing feels steep and pricing controls can be limited. Answer based on 113 reviews Integrations ### Which third-party tools and platforms does Guesty Lite integrate with? Guesty Lite integrates with PriceLabs, Stripe, Wheelhouse, PayPal, Beyond, Turno, August, and Vrbo. Reviewer mentions center on dynamic pricing, payment processing, smart locks, cleaning coordination, and listing distribution. It connects to 8 platforms commonly used by short-term rental hosts managing direct bookings and operations. Answer based on 110 reviews Getting Started and Support ### How easy is it to onboard and train a team on Guesty Lite? Guesty Lite is manageable to onboard for most teams, with live online sessions, webinars, documentation, and videos available for training. Reviewers say basic use becomes second nature after setup, while admins handling automations, channel connections, and multiple calendars need more time. Nontechnical and visual learners often want clearer step-by-step video guidance. Answer based on 13 reviews Getting Started and Support ### What customer support options does Guesty Lite offer, and how do users rate the experience? Guesty Lite offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live reps, and chat. Users often describe support as helpful, knowledgeable, and clear, with many getting timely answers. Still, some report slow replies, generic responses, and difficulty getting urgent issues resolved when technical problems arise. Answer based on 95 reviews Ease of use ### Is Guesty Lite easy to use for short-term rental management? Guesty Lite makes day-to-day short-term rental management easier for many hosts through one dashboard, automation, and calendar visibility. Small property owners often like the simpler workflow for bookings, guest messages, cleaners, and check-ins, though some users find certain settings less intuitive and say onboarding or advanced setup can take time. Answer based on 145 reviews ## Who uses Guesty Lite? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined guest messaging system 100% positive reviews out of 49 Most reviewers find guest communication efficient, noting automated, customizable messages enhance guest experience and reduce workload. Ruth P. Property Manager, 2 - 10 employees. "It has worked great for sending emails and guest communications." Limited and slow support 46% negative reviews out of 76 Some users say customer support is difficult to reach, slow to respond, and lacks live communication options. Automated workflows save hours 100% positive reviews out of 49 Most reviewers describe time saving as significant, highlighting automated messaging and centralized management reduce manual tasks. Persistent software glitches 71% negative reviews out of 35 Most reviewers report bugs and issues frequently disrupt core functions, causing frustration and requiring repeated troubleshooting. Jeff K. Host, 1 employee. "I don't have a problem using buggy software until it starts affecting the basic task at hand; unfortunately, I believe Guesty For Hosts is a software that was rolled out too early and could cause more harm than good to a customer." Comprehensive automation capabilities 97% positive reviews out of 32 Most reviewers appreciate automation, emphasizing simplified processes, reduced stress, and easier property management across platforms. ## Features AI summary Based on 3,893 Vacation Rental reviews Capterra reviewers point to these as the top features buyers look for in vacation rental software: - **Calendar Management** (**70%** of reviewers rated this feature as critical) - **Data Synchronization** (**66%**) - **Reservations Management** (**67%**) Guesty Lite supports all three of the features reviewers rank highest: **Calendar Management**, **Data Synchronization**, and **Reservations Management**. Together, these capabilities help businesses keep availability up to date across channels, manage bookings with fewer manual steps, and reduce scheduling conflicts, allowing teams to run day-to-day rental operations more efficiently. Calendar Management 4.5 (62) 64.52% of 62 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Data Synchronization 4.3 (67) 61.19% of 67 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Reservations Management 4.7 (267) 53.56% of 267 reviewers that rated this feature as important or highly important It gives you a single place to manage reservations from multiple booking platforms, sync calendars, and prevent double bookings. Users think it’s easy to organize bookings, saves time, and integrates well with Airbnb, VRBO, and Booking.com, but some report syncing bugs with VRBO. Guest Communications 4.7 (231) 49.35% of 231 reviewers that rated this feature as important or highly important With Guesty Lite’s guest communications, you can automate messages, centralize all guest interactions in a unified inbox, and save time managing multiple platforms. Reviewers appreciate the time savings, easy automation, and integration with smart locks, though some mention occasional syncing issues. Online Booking 4.6 (89) 44.94% of 89 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Guest Experience Management 4.7 (156) 36.54% of 156 reviewers that rated this feature as important or highly important Guesty Lite helps you deliver a consistent and personal guest experience by automating communications and tracking guest interactions. Reviewers appreciate how it saves time, ensures guests feel cared for, and helps maintain high service standards through scheduled messaging. Guesty Lite 75 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: With Guesty Lite’s guest communications, you can automate messages, centralize all guest interactions in a unified inbox, and save time managing multiple platforms. Reviewers appreciate the time savings, easy automation, and integration with smart locks, though some mention occasional syncing issues. - Guest Experience Management: Guesty Lite helps you deliver a consistent and personal guest experience by automating communications and tracking guest interactions. Reviewers appreciate how it saves time, ensures guests feel cared for, and helps maintain high service standards through scheduled messaging. - Housekeeping Management: With this capability, you can automate notifications to cleaning teams, share live calendars, and manage checklists. Reviewers indicate it streamlines housekeeping, keeps schedules organized, and integrates with Turno, though some wish for better calendar views and more assignment flexibility. - Inbox Management: Organize, prioritize, and manage incoming communications - Inventory Control: Monitor product stock levels - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Mobile Access: Access software remotely via mobile devices - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Partner Management: Manage channel partners through a portal where they can access all product information - Partner Portal: Web-based portal that helps distributors, partners and other service providers access marketing and sales content - Payment Processing: Guesty Lite offers easy payment processing with seamless Stripe integration for direct bookings. Some users say setup is simple and like having everything in one place, but others wish for automated invoicing and broader payment options like PayPal. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: It gives you a single place to manage reservations from multiple booking platforms, sync calendars, and prevent double bookings. Users think it’s easy to organize bookings, saves time, and integrates well with Airbnb, VRBO, and Booking.com, but some report syncing bugs with VRBO. - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Property: One location - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (547) 4.6 Based on 547 reviews ## Pricing Value for money 4.5 (488) Free Trial [View pricing plan details](https://www.capterra.com/p/169863/Your-Porter-App/pricing/) Lite $16.00 Flat Rate,Per Month It includes: - Mobile Apps - Multi-Calendar - Payment Processing - Task Automation - Unified Inbox - 3rd party integrations - Booking Website Pro Custom Quote Available It includes: - Open API - Revenue Management - CRM - Owner Portal - Advanced analytics - Direct Booking Management - Accounting Enterprise Custom Quote Available It includes: - Custom Onboarding - Customer Analytics - Premium Support - Enterprise-grade security - Advanced Coupons & Promotions - Expense Tracking Value for money 4.5 (488) 4.5 Based on 488 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Turno](https://www.capterra.com/p/166734/Turno/)[ Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)[ Beyond](https://www.capterra.com/p/225855/Beyond-Pricing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (452) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (452) 4.4 Based on 452 reviews ## User reviews Overall rating 4.7 Based on 547 reviews Filter by rating 5(428) 4(87) 3(15) 2(7) 1(10) Mentioned topic Sorted by most recent Jubril B. Consultant Hospitality ### "Lightweight property management solution without the complexity of larger systems, Guesty Lite is a solid option" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 6, 2026 Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback Pros It has been a practical tool for keeping ALL organized. I mainly use it to centralize bookings, manage cleaners/cleaning times, automate guest messages, and streamline the check-in/check-out process. Cons Pricing does adding up.. an initial annual fee and then monthly charges is quite ridic. Seems subscription cost for smaller hosts is more pricey as compared to their enterprise solution? Also syncing issues sometimes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 9, 2026 Hi Jubril, Thank you for sharing your feedback with us. We are glad to hear that Guesty has been a practical tool for keeping your bookings and operations organized and that it has helped improve your response times. We truly value your trust and take your concerns regarding pricing and syncing very seriously. We are committed to ensuring our platform provides clear value for hosts of all sizes and will continue working to refine our services to better support your business growth. Best regards, The Guesty Customer Experience Team AN Anonymous User attorney Hospitality ### "Great booking and management!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 23, 2025 Its been a great bonus to have a one stop shop to management the booking process from guest screening to check out! Pros It simplified the rental and guest management process, streamlining it from start to finish. Great value Cons The biggest hurdle was the learning curve of a new program. working out the bugs as we went and ensuring it didn't prohibit bookings in any way. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Sannan G. Owner Real Estate ### "GuestyforHosts Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 15, 2025 Overall it has been great the only thing is their customer service department can be improved other than that no issues Pros It is an easy software to use and makes things soo much easier to keep track of Cons Nothing there is nothing wrong with the software I love this software and I would recommend it to everyone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Ruth P. Property Manager Real Estate ### "Enjoy Using Guesty" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 5, 2025 It is easy to set up my account. If I have a question I can usually google it and find the Guesty link with step by step directions. It has worked great for sending emails and guest communications. Pros That it syncs all my booking platforms quickly to ensure no double bookings Cons There is no live agent support. It is all done thru email Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) OwnerRez was too complicated, Guesty's system is easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZV Zach V. CEO Real Estate ### "Guesty for Hosts perfect for 1 or 100 STRs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 31, 2025 Been with them over 2 years and have had a great experience. Pros Guesty for Hosts powerful all in one tool makes things simple for managing guest messages, income reports, and more. I love it! Cons Price optimizer could be built out more to include orphan gaps and other specifics. But I am sure they are looking at it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Joshu R. Owner Management Consulting ### "User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2025 User friendly and one stop resource to manage your listing. Pros Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. User friendly and easy to understand. Cons none that I can say at this time, I don't see any dislikes at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Sam D. Owner Real Estate ### "The best way to streamline comms with guesst and cleaners" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 23, 2024 An invaluable tool for str managers. Couldn't live without it Pros Unified messages and booking orchestration w guests and cleaners Cons Mobile app is a little slow and janky, but it gets the job done Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 6, 2024 Your review motivates us to keep innovating, Sam. We're excited to continue supporting your business endeavors. Thanks, The Guesty Customer Support Team DR Diego R. CTO Hospitality ### "Guesty: Overpromising, Under-delivering, and Unethical Billing Practices" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 10, 2024 My experience with Guesty has been extremely disappointing, especially considering my growing business. I started with 4 properties about 1.5 years ago, and now I manage 40. Throughout this period, I’ve tested several PMS solutions, including Hostaway, Lodgify, and Stays. While none are perfect, Guesty stands out for all the wrong reasons. From the beginning, the sales team overpromised features that weren't even on their roadmap. They painted an unrealistic picture of the platform's capabilities, which led to my decision to move forward with them. The onboarding process was even worse. The team stalled continuously, trying to gain time so they could start billing without delivering any of the promised functionalities. It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness. When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down. However, I was managing my 40 properties through another PMS, and everything was working perfectly with Airbnb, proving this excuse was not valid. Despite knowing they had failed to deliver on their promises, Guesty charged me $1,000 for an onboarding that never happened. Worse, they billed my card $450 for three months, without authorization, while still failing to provide the promised services. Comparing this with the other systems I tested, like Hostaway, Lodgify, and Stays, their issues were more related to support, but none were as deceptive or problematic as Guesty. Pros The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say. Cons \> Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap. > Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities. > Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb. > Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I initially considered switching from \*\*Hostaway\*\* to \*\*Guesty\*\* because they promised several features that Hostaway didn’t have. To minimize risk, I decided to keep using \*\*Hostaway\*\* for my 40 properties and tested only one property on \*\*Guesty\*\*. Thankfully, this strategy paid off. When I discovered that Guesty was not delivering on their promises and continuously stalling, the impact on my operations was minimal. Their delays and dishonesty made me realize that staying with Hostaway was the better decision, avoiding a larger operational disruption. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 7, 2024 Hi Diego, We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. The Guesty Customer Experience Team FC Francois C. CEO Leisure, Travel & Tourism ### "A good choice for STR business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 4, 2024 Pros What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience. Cons One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2024 Thank you for taking the time to share your experience, Francois. We're honored to be part of your business toolkit, and we're thrilled to hear that the features of the platform like automations are simplifying your property management! AS Alexis S. CAO Real Estate ### "Recommend For New Hosts" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 25, 2024 Over all, Guesty has been a super big help with managing my properties. The platform is easy to use, easy to add automations, and at a good pricepoint. Pros Guesty saves a lot of time and headache when it comes to managing multiple listings and messaging guests. Cons Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again. We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reasons for choosing Guesty Lite Pricing and did not have to book a demo first. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 10, 2024 Hi Alexis, We're truly grateful for your trust in Guesty. It's rewarding to know that we've contributed to your business growth. Thanks! The Guesty Support Team [View all Reviews](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs Guesty Lite](https://www.capterra.com/compare/152433-169863/Hostaway-vs-Your-Porter-App)[Lodgify vs Guesty Lite](https://www.capterra.com/compare/131924-169863/Lodgify-vs-Your-Porter-App)[Guesty vs Guesty Lite](https://www.capterra.com/compare/159377-169863/Guesty-vs-Your-Porter-App)[OwnerRez vs Guesty Lite](https://www.capterra.com/compare/100831-169863/OwnerRez-vs-Your-Porter-App)[Breezeway vs Guesty Lite](https://www.capterra.com/compare/169863-186514/Your-Porter-App-vs-Breezeway)[Amenitiz vs Guesty Lite](https://www.capterra.com/compare/169863-183836/Your-Porter-App-vs-Amenitiz)[iGMS vs Guesty Lite](https://www.capterra.com/compare/157033-169863/iGMS-vs-Your-Porter-App)[RentalReady vs Guesty Lite](https://www.capterra.com/compare/169863-216583/Your-Porter-App-vs-RentalReady) [Uplisting vs Guesty Lite](https://www.capterra.com/compare/154137-169863/Uplisting-vs-Your-Porter-App)[Hostfully vs Guesty Lite](https://www.capterra.com/compare/169863-187827/Your-Porter-App-vs-Property-Management-Platform)[Escapia vs Guesty Lite](https://www.capterra.com/compare/134081-169863/Escapia-vs-Your-Porter-App)[Avantio vs Guesty Lite](https://www.capterra.com/compare/134278-169863/Avantio-vs-Your-Porter-App)[Smoobu vs Guesty Lite](https://www.capterra.com/compare/160106-169863/Smoobu-vs-Your-Porter-App)[AvaiBook vs Guesty Lite](https://www.capterra.com/compare/169863-176921/Your-Porter-App-vs-Vacation-rental-software)[Tokeet vs Guesty Lite](https://www.capterra.com/compare/155340-169863/Tokeet-vs-Your-Porter-App)[Beds24 vs Guesty Lite](https://www.capterra.com/compare/123511-169863/Beds24-com-vs-Your-Porter-App)