--- title: "Guesty Lite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guesty Lite the right Hospitality Property Management solution for you? Explore 548 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169863/Your-Porter-App/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Guesty Lite 4.7 (548) [View alternatives](https://www.capterra.com/p/169863/Your-Porter-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Guesty Lite Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Jubril B ConsultantHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback“ March 6, 2026 Daniel J PresidentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “My pricing is accurate of GFH, but is incorrect on my booking platforms and I am looking to lose money on my property, lose quality guests and possibly ruin my listing reputation. “ November 9, 2023 AH Albron H PresidentMarket Research, Self-employedUsed the software for: 1-2 years. “I am very happy with the integration modules allowing cross promotion between platforms, and the ability to manage smart locks via the site relieves a lot of stress and reduces manual input required.“ March 23, 2024 DR Diego R CTOHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness. When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down.“ October 10, 2024 Jubril B ConsultantHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It has been a practical tool for keeping ALL organized.“ March 6, 2026 DR Diego R CTOHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities.“ October 10, 2024 RP Ruth P Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “It is easy to set up my account. If I have a question I can usually google it and find the Guesty link with step by step directions.“ April 5, 2025 AS Alexis S CAOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again.“ September 25, 2024 ## Showing most helpful reviews Showing 1-25 of 548 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jubril B. Consultant Hospitality Used the software for: 1-2 years ### "Lightweight property management solution without the complexity of larger systems, Guesty Lite is a solid option" March 6, 2026 3.0 Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback Pros It has been a practical tool for keeping ALL organized. I mainly use it to centralize bookings, manage cleaners/cleaning times, automate guest messages, and streamline the check-in/check-out process. Cons Pricing does adding up.. an initial annual fee and then monthly charges is quite ridic. Seems subscription cost for smaller hosts is more pricey as compared to their enterprise solution? Also syncing issues sometimes. Review Source Response from Guesty March 9, 2026 Hi Jubril, Thank you for sharing your feedback with us. We are glad to hear that Guesty has been a practical tool for keeping your bookings and operations organized and that it has helped improve your response times. We truly value your trust and take your concerns regarding pricing and syncing very seriously. We are committed to ensuring our platform provides clear value for hosts of all sizes and will continue working to refine our services to better support your business growth. Best regards, The Guesty Customer Experience Team RP Ruth P. Property Manager Real Estate Used the software for: 1-2 years ### "Enjoy Using Guesty" April 5, 2025 5.0 It is easy to set up my account. If I have a question I can usually google it and find the Guesty link with step by step directions. It has worked great for sending emails and guest communications. Pros That it syncs all my booking platforms quickly to ensure no double bookings Cons There is no live agent support. It is all done thru email Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) OwnerRez was too complicated, Guesty's system is easy to use. Review Source VR Verified Reviewer Owner Events Services Used the software for: 6-12 months ### "Automated reports don't work, repeated promises not kept" September 3, 2026 1.0 We were told Guesty's monthly reporting would be fully automated, but this has never worked correctly. Figures pulled through from Booking.com are wrong every single time, meaning we have to manually check and correct them each month — completely defeating the point of automation. Despite repeated attempts to get this fixed, the issue persists, and support has been unreliable throughout. Pros The concept of centralised, automated reporting across booking channels is exactly what we needed — when it works as intended, it would save significant admin time. Cons Automated monthly reports do not work correctly — Booking.com figures are wrong every time and require manual correction. Repeated attempts to get this fixed have failed. Call-backs promised by the support team have not happened; we get emails instead, which don't resolve the issue. Communication from our customer success manager has been almost non-existent for months. Alternatives considered [Hosty](https://www.capterra.com/p/202615/Hosty/) Reason for choosing Guesty Lite The reporting - compared on AI and guesty was meant to be better for my situation Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/)[SuperControl](https://www.capterra.com/p/133969/SuperControl/) limitations with supercontrol and lack of ease of use Review Source Response from Guesty October 20, 2026 Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the direct booking website, the account cancellation process, and your concerns regarding continued charges. We understand how frustrating it can be to repeatedly follow up on these matters, and we regret the inconvenience this has caused. Your feedback has been shared with the relevant teams for further review. We appreciate you bringing these concerns to our attention and helping us identify areas where we can improve. Sincerely, The Guesty Customer Experience Team Yvette B. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Great tool to manage guest booking and more" September 10, 2019 5.0 Great product & great support staff Pros \- fantastic support team behind. - solid, trustworthy company behind the software. - software that fullfills my booking need and more: -- coordinate who has booked on Airbnb and booking.com to avoid doublebooking -- make webpage free via Your Porter App system (they also offer to use own domain for a fee) --Automation of day to day actions, like sending welcome email -possible to test it out before buying (also good because one has not started to earn money yet, so the tool helps one make money first before asking for money). - I only have one listing and the company support me having many questions even though I am very small w/only 1 listing. Cons Have nothing negative to say. It is just a very good tool with extremely good and helpful support staff. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Lite 1/ Open regarding pricing. 2/ Easy to just start and not having to wait after the weekend to have an interview or demo and maybe hopefully then getting the price of the product. 3/ Free test period 4/ Seemed serious and not an extremely big cooperation that would not take me who has just one listing seriously. 5/ The research I did indicated this is a up and comping company. Review Source Austin P. Property Manager/Cohost Real Estate Used the software for: Less than 6 months ### "YourPorter App" April 4, 2021 4.0 It is a good software that will save me lots of time and headaches from double bookings and logging into to multiple OTA's. It is great to be able to do things from one place. Pros The messaging and calendar integration have been huge for us to have one place to get everything done. Cons Customer service and on-boarding has been difficult. Having a FAQ sheet to learn how to use the software versus a person or videos to see how its done. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Lite Your Porter seemed like the best value of all the products that we looked at. Guesty has more features and is more user friendly but the cost is simply to much for my business when compared to Your Porter. Your Porter has most all of the same features just scaled down and without as much customization for a great price point. Also not charging me a for months that I do not have bookings is a massive bonus for me as I manage in a seasonal market where the rentals are closed half the year. Review Source Adam G. Owner Media Production Used the software for: Less than 6 months ### "Guesty for Hosts falls short on feature set" February 27, 2023 2.0 I came from Tokeet which is a great platform with a ton of features but can be overly complicated and not a great UI/UX experience. Due to a lack of VRBO API integration options, I decided to switch to Guesty for Hosts (only 1 rental). Initially, it seemed very powerful until I peeked under the hood too much and realized it lacked a ton of features that I counted on with Tokeet. It made sense to create a basic VRBO/Airbnb and Direct Booking triangle without the PMP in the middle until the platform can be made to be useful. It would be amazing if they listened and allowed single hosts to pay for the Pros version. Pros Amazing UI and experience on both Mac and iPhone/iOS. Decent price point in comparison to other PMPs. Great workflow for housekeeping and customer communications.Good integration with smart pricing affiliates. Cons Missing a ton of features (included in Guesty for Pros) so much that I had to leave the platform after a brief period. Terrible website templates. No customer invoicing which is key for direct booking. Although nice, customer service takes a minimum of 24 hours to reply to any question. No way to pay more $$ and upgrade to Guesty for Pros.Very little OTA channel connectivity options. Cannot pay for Guesty for Pros upgrade or modules. Reason for choosing Guesty Lite I originally chose it because of their amazing user interface. I have now left it due to its severe lack of functionality and features. Guesty for Hosts is severely dumbed down to the point of unusability in many workflows. Very sad since it has such potential. Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Tokeet is an amazing platform, with great and timely support channels. They do need to do some work on their UI, and APIs to channels. I still use it for their amazing Webready website builder, which means I still have Tokeet on the backend for Invoice processing and basic direct channel communications. The pricing is great, so no issues there.I am leaving Guesty for Hosts today as they simply are too basic for even a single vacation rental who's host is fairly technical. As I mentioned before, I wish they would allow me to use Guesty for Pros, as that is the platform to really be on for anyone wanting a full PMP with great UI. Review Source Response from Guesty March 23, 2023 Hi Adam, Thank you for your detailed feedback. I am sorry to hear about your experience with Guesty for Host. I would like to redirect this review to the relevant people at Guesty for Host. Are you able to send me your email so that I can begin this process for you? Thank you Dina M. Owner Real Estate Used the software for: I used a free trial ### "Awful platform" December 11, 2023 1.0 Pros Nothing positive to say. Customer service was non-existant. They’re trying to use AI to respond. Cons Everything. The platform overall is poorly managed and does not connect easily with other booking platforms. Caused 3 double bookings in a week. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Great onboarding and responsive customer service with real live people. Review Source Response from Guesty January 28, 2024 Hi Dina, we are sorry to hear about this experience. We would love to connect with you ASAP to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. Thanks, The Guesty Support team Frederick M. Broker Real Estate Used the software for: Less than 6 months ### "Guesty is excellent!" November 11, 2022 5.0 Very good experience! I made the right pick. Pros Channel management features. I have booked on AirBNB, VRBO, Booking and my Website and it keeps everything organized. Cons Some new features on Booking.com makes me have to go to both websites. The service is defintely focused on AirBNB of all the different websites that it supports. Alternatives considered [TenantCloud](https://www.capterra.com/p/133029/TenantCloud/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Lite It was the best fit for my business and came highly recommended with youtube influencers. Review Source VR Verified Reviewer attorney Hospitality Used the software for: 6-12 months ### "Great booking and management!" August 23, 2025 5.0 Its been a great bonus to have a one stop shop to management the booking process from guest screening to check out! Pros It simplified the rental and guest management process, streamlining it from start to finish. Great value Cons The biggest hurdle was the learning curve of a new program. working out the bugs as we went and ensuring it didn't prohibit bookings in any way. Review Source SG Sannan G. Owner Real Estate Used the software for: 2+ years ### "GuestyforHosts Feedback" April 15, 2025 5.0 Overall it has been great the only thing is their customer service department can be improved other than that no issues Pros It is an easy software to use and makes things soo much easier to keep track of Cons Nothing there is nothing wrong with the software I love this software and I would recommend it to everyone Review Source RZ Rob Z. Property Manager Hospitality Used the software for: 2+ years ### "Getting expensive" January 14, 2024 4.0 I’m just watching the price increase every month Pros Automations seemed helpful. Easy to use Cons Limited personal booking site features. Was looking to add an inviting direct booking site Reason for choosing Guesty Lite Great initial pricing. It’s a budgeting decision Switched from [PORTERS](https://www.capterra.com/p/179650/HR-Business-Cloud/) It got bought out by Guesty for hosts. I really didn’t have a choice Review Source Response from Guesty January 25, 2024 Hi Rob, we are glad to have been able to make things easier for you. Have a great day! AK Art K. Owner Hospitality Used the software for: 1-2 years ### "Almost perfect" November 19, 2019 5.0 Allows me to avoid double bookings by syncing across other platforms Automated messages save time Syncs nightly price and minimum stay across other platforms Pros Airbnb Extended connection Booking.com API connection Homeaway Extended connection Message Automation to Airbnb, Booking.com and Homeaway Airbnb price sync to Bookin.com and Homeaway with user defined markup Very responsive tech support Airbnb Extended connection works in restricted markets which do not permit API connections such as - Los Angeles, Montreal, Tokyo, etc. Cons No way to connect to Tokeet API No ability to push prices from Tokeet to Your Porter App Prices can only be taken from Airbnb and only than pushed to other channels Limited message automation options Alternatives considered [Booking Automation](https://www.capterra.com/p/171972/Booking-Automation/)[Bookerville](https://www.capterra.com/p/118312/Bookerville/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Uplisting](https://www.capterra.com/p/154137/Uplisting/)[Rentals United](https://www.capterra.com/p/139850/Rentals-United/) Reason for choosing Guesty Lite Simple, inexpensive, customizable Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Much better overall integration in my market - Los Angeles Review Source ZV Zach V. CEO Real Estate Used the software for: 2+ years ### "Guesty for Hosts perfect for 1 or 100 STRs" March 31, 2025 5.0 Been with them over 2 years and have had a great experience. Pros Guesty for Hosts powerful all in one tool makes things simple for managing guest messages, income reports, and more. I love it! Cons Price optimizer could be built out more to include orphan gaps and other specifics. But I am sure they are looking at it. Review Source KG Kathy G. General Manager Hospitality Used the software for: 2+ years ### "Multi Platform User Review of Guesty" November 28, 2023 5.0 Guesty overall has been a top notch experience for us. We've had some technical glitches and customer service sometimes is on the slow side with today's work enviroment of too much work and not enough employees, but Guesty has done a great job overall of managing our platforms and I would highly recommend it. Pros Overall, Guesty is a fantastic tool. The ease of having all of our listings and information all in one place, makes the management of our listings so much easier. Guesty is also very user friendly and at the same time a very robust application. Cons The integration platform is at times cumbersome and sometimes confusing. Step by step directions need to be updated to match the actual integration process for each platform. Review Source LS LaShonne S. Call Center Manager Hospitality Used the software for: 1-2 years ### "Guesty for Host Review" April 9, 2024 5.0 My overall experience is good. I do like the system, it could be a bit more user friendly in some areas. Pros I like the calendar feature and the feature to view property specifics. It is easy to use and user friendly. The process to set up agents in the system is extremely easy as well. I Love the fact that we are able to load the links to all property specifics from the actual Guesty system. Cons The payment process is a bit all over the place. You are able to add credit cards and sometimes it is hard to find out which button will actually process the payment in real time. Sometimes we have to enter the information and let the system manually take it. Review Source Response from Guesty April 18, 2024 Hi LaShonne, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! Thanks, The Guesty Team DD Dave D. CFO Hospitality Used the software for: 2+ years ### "Poor customer service.. double booking " March 9, 2024 1.0 Poor support, unreliable and poor web calendars… stay away Pros Nothing to be honest. Poor support and calendar combination Cons Very unreliable, double bookings off an on but in the last week we had 4 double bookings. This added so much work to us and trying to iron out the issues with upset guests. No response from support for days of reaching out. When we canceled our subscription , low a behold… constant contact. Cost us time, money and host ratings Reason for choosing Guesty Lite Ratings on web search. Thought it would be easy to use. … no so much Review Source Response from Guesty March 18, 2024 Hi, thank you for raising your feedback with us. We understand the frustration that comes with experiencing disruptions in your business operations. As a software startup, we are dedicated to providing the best service possible and strive to minimize such disruptions. As we actively work on implementing innovative solutions for our clients, we focus efforts on improving our internal operations as well. We'd be more than happy to further discuss our path to enhancing user experience by scheduling a call with one of our professionals. Thanks, The Guesty Team mC meir C. owner Hospitality Used the software for: 2+ years ### "was a good product until was bought out by guesty" April 3, 2023 2.0 so i was with guesty for host( former yourporter) for over 5 years, until a year ago all was well, everything was working really good, and was very happy. 1 year ago it was bought out by guesty for hosts and since then everything just went downhill. Glitch after glitch, all of a sudden, overbookings, bookings from bookings.com weren't coming, parts of the calendar where blocked for some reason, and the website stopped working. Now i understand things can happen but when i wrote to there customer service, they barely respond and when they did they where very nice but barely took care of any of the issues, and when they did it took weeks or even month to fix. They left me very frustrated, real shame, needless to say I left guesty for host for another service provider. Pros its price was very low compared to other competitors and its app was good too. Cons The glitches and bugs, and kept on getting worse, in additional their customer service. Review Source FC Francois C. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "A good choice for STR business" October 4, 2024 5.0 Pros What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience. Cons One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating. Review Source Response from Guesty October 28, 2024 Thank you for taking the time to share your experience, Francois. We're honored to be part of your business toolkit, and we're thrilled to hear that the features of the platform like automations are simplifying your property management! AH Albron H. President Market Research Used the software for: 1-2 years ### "Daily user - Airbnb" March 23, 2024 4.0 Pros I am very happy with the integration modules allowing cross promotion between platforms, and the ability to manage smart locks via the site relieves a lot of stress and reduces manual input required. Cons The calendar functionality used on a mobile device, can be a little more user friendly. Often when editing current reservations or updating blocked out dates, it takes a few hops, skips, and jumps to get the task accomplished. Review Source Response from Guesty June 26, 2024 Hi Albron, We apologize for the delayed response. Thank you for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty for Hosts. - The Guesty Team VR Verified Reviewer President Real Estate Used the software for: Less than 6 months ### "Awesome Product" December 28, 2023 5.0 Pros Super easy to use and haven't had any issues at all. Cons Nothing to report in this question. No issues so far Review Source Response from Guesty February 1, 2024 Thank you for the confidence that you’ve placed in us! We are so happy to hear that Guesty For Hosts has helped your business grow! LS Lily S. Self employed Accounting Used the software for: 6-12 months ### "Guesty for hosts is very helpful " December 24, 2023 5.0 I have excellent experience with Guesty for host. Highly recommended Pros People are very helpful When I need help they respond very quickly with their explanation. Cons I don't have anything to say that I didn't like with Guesty for hosts Review Source Response from Guesty February 1, 2024 Thank you, Lily! Our #1 goal is to help make hosting easier for our customers. JR Jytte R. Super Host Leisure, Travel & Tourism Used the software for: 2+ years ### "Your Porter App" October 25, 2021 5.0 Huge Time Saver! - Set and forget! Well worth the small cost! Pros your porter app has come a long way from its early days. Integration, services and looks have improved. Functionality is great too! Cons There are always room for improvements. But overall this is a great product! Reason for choosing Guesty Lite It best fitted my needs. Was inexpensive and offered great and immediate support. Review Source AG Aaron G. Owner Hospitality Used the software for: 1-2 years ### "Get on Board!" September 27, 2023 5.0 The financial summaries leave the guess work out! Pros Love the messaging, financials and calendar functions. Cons sometimes the app can malfunction which causes me to need to shut it down and restart Review Source JZ Joshua Z. Fire Captain Public Safety Used the software for: Less than 6 months ### "New user review, impressed with easy and basic platform, very user friendly!" September 17, 2023 5.0 overall experience has been great, easy to use platform and I was able to link everything together. Pros Easy platform and plenty of how to videos online. Cons It would be nice to have a few more options for automated messaging Reason for choosing Guesty Lite Out of all the free trials it seemed to be the easiest to use. I'm new and needed something basic and functional, but still provide everything I needed. Review Source Michel O. Account Manager Internet Used the software for: I used a free trial ### "Made for property managers" February 5, 2019 5.0 I am property manager, more exactly multi host accounts manager on Airbnb + Booking + Homeaway + Trip Advisor. My job is to meet property owners, take rentals pictures, build descriptions, put listings on platforms. Each owner has his own host account on each platform. I charge a commission to owners on payouts they get from platforms. It is a win-win business with property owner. I work only in my car, I try to spend my evenings with my wife, not my laptop:) Till now, I was working with BEDS24 to sync bookings. As my business is growing fast, informations I have to follow are now impossible to manage on a to-do list. So I decided to find a solution fitting to my business. During 2 months, I tried ALL solutions on the markets, I say ALL and it was a real jungle:( United rentals, avantio, kigo, lodgable, uplisting, syncbnb, cloudbed, hostaway, bedbooking, guesty, bookingsync, wishbox...etc Many are based on a PMS that I don't need as my owners are directly paid by platforms. Some are only syncing calendars. Finally, I had a choice to make between UPLISTING and YOUR PORTER Your Porter wins because inactive listings are not charged and it is working on my iPad and Android phone. It is obvious that Your Porter is designed by people who are sensitive about real problems of property manager's life. So if you are a freelance property manager who needs a one stop shop in his mobile to follow all the business, don't loose your time like I did, open an account on Your Porter right Pros Fair price Designed by people who are sensitive about real problems of property manager's life Cons Not multi language Restrictions should limit check-in and checkout days Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.