--- title: "Guesty Lite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guesty Lite the right Hospitality Property Management solution for you? Explore 548 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169863/Your-Porter-App/reviews/" page_type: "reviews" language: "en" --- Guesty Lite 4.7 (548) [View alternatives](https://www.capterra.com/p/169863/Your-Porter-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Guesty Lite Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Jubril B ConsultantHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback“ March 6, 2026 DR Diego R CTOHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness. When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down.“ October 10, 2024 FC Francois C CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience.“ October 4, 2024 DR Diego R CTOHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities.“ October 10, 2024 AH Albron H PresidentMarket Research, Self-employedUsed the software for: 1-2 years. “I am very happy with the integration modules allowing cross promotion between platforms, and the ability to manage smart locks via the site relieves a lot of stress and reduces manual input required.“ March 23, 2024 AS Alexis S CAOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again.“ September 25, 2024 EG Erik G OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “It does everything I need from automatic templates/messages, lock integration, and syncing calendar between different platforms.“ October 10, 2023 AS Alexis S CAOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock.“ September 25, 2024 ## Showing most helpful reviews Showing 1-25 of 548 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jubril B. Consultant Hospitality Used the software for: 1-2 years ### "Lightweight property management solution without the complexity of larger systems, Guesty Lite is a solid option" March 6, 2026 3.0 Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback Pros It has been a practical tool for keeping ALL organized. I mainly use it to centralize bookings, manage cleaners/cleaning times, automate guest messages, and streamline the check-in/check-out process. Cons Pricing does adding up.. an initial annual fee and then monthly charges is quite ridic. Seems subscription cost for smaller hosts is more pricey as compared to their enterprise solution? Also syncing issues sometimes. Review Source Response from Guesty March 9, 2026 Hi Jubril, Thank you for sharing your feedback with us. We are glad to hear that Guesty has been a practical tool for keeping your bookings and operations organized and that it has helped improve your response times. We truly value your trust and take your concerns regarding pricing and syncing very seriously. We are committed to ensuring our platform provides clear value for hosts of all sizes and will continue working to refine our services to better support your business growth. Best regards, The Guesty Customer Experience Team RP Ruth P. Property Manager Real Estate Used the software for: 1-2 years ### "Enjoy Using Guesty" April 5, 2025 5.0 It is easy to set up my account. If I have a question I can usually google it and find the Guesty link with step by step directions. It has worked great for sending emails and guest communications. Pros That it syncs all my booking platforms quickly to ensure no double bookings Cons There is no live agent support. It is all done thru email Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) OwnerRez was too complicated, Guesty's system is easy to use. Review Source Yvette B. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Great tool to manage guest booking and more" September 10, 2019 5.0 Great product & great support staff Pros \- fantastic support team behind. - solid, trustworthy company behind the software. - software that fullfills my booking need and more: -- coordinate who has booked on Airbnb and booking.com to avoid doublebooking -- make webpage free via Your Porter App system (they also offer to use own domain for a fee) --Automation of day to day actions, like sending welcome email -possible to test it out before buying (also good because one has not started to earn money yet, so the tool helps one make money first before asking for money). - I only have one listing and the company support me having many questions even though I am very small w/only 1 listing. Cons Have nothing negative to say. It is just a very good tool with extremely good and helpful support staff. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Lite 1/ Open regarding pricing. 2/ Easy to just start and not having to wait after the weekend to have an interview or demo and maybe hopefully then getting the price of the product. 3/ Free test period 4/ Seemed serious and not an extremely big cooperation that would not take me who has just one listing seriously. 5/ The research I did indicated this is a up and comping company. Review Source Austin P. Property Manager/Cohost Real Estate Used the software for: Less than 6 months ### "YourPorter App" April 4, 2021 4.0 It is a good software that will save me lots of time and headaches from double bookings and logging into to multiple OTA's. It is great to be able to do things from one place. Pros The messaging and calendar integration have been huge for us to have one place to get everything done. Cons Customer service and on-boarding has been difficult. Having a FAQ sheet to learn how to use the software versus a person or videos to see how its done. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Lite Your Porter seemed like the best value of all the products that we looked at. Guesty has more features and is more user friendly but the cost is simply to much for my business when compared to Your Porter. Your Porter has most all of the same features just scaled down and without as much customization for a great price point. Also not charging me a for months that I do not have bookings is a massive bonus for me as I manage in a seasonal market where the rentals are closed half the year. Review Source Frederick M. Broker Real Estate Used the software for: Less than 6 months ### "Guesty is excellent!" November 11, 2022 5.0 Very good experience! I made the right pick. Pros Channel management features. I have booked on AirBNB, VRBO, Booking and my Website and it keeps everything organized. Cons Some new features on Booking.com makes me have to go to both websites. The service is defintely focused on AirBNB of all the different websites that it supports. Alternatives considered [TenantCloud](https://www.capterra.com/p/133029/TenantCloud/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Lite It was the best fit for my business and came highly recommended with youtube influencers. Review Source Adam G. Owner Media Production Used the software for: Less than 6 months ### "Guesty for Hosts falls short on feature set" February 27, 2023 2.0 I came from Tokeet which is a great platform with a ton of features but can be overly complicated and not a great UI/UX experience. Due to a lack of VRBO API integration options, I decided to switch to Guesty for Hosts (only 1 rental). Initially, it seemed very powerful until I peeked under the hood too much and realized it lacked a ton of features that I counted on with Tokeet. It made sense to create a basic VRBO/Airbnb and Direct Booking triangle without the PMP in the middle until the platform can be made to be useful. It would be amazing if they listened and allowed single hosts to pay for the Pros version. Pros Amazing UI and experience on both Mac and iPhone/iOS. Decent price point in comparison to other PMPs. Great workflow for housekeeping and customer communications.Good integration with smart pricing affiliates. Cons Missing a ton of features (included in Guesty for Pros) so much that I had to leave the platform after a brief period. Terrible website templates. No customer invoicing which is key for direct booking. Although nice, customer service takes a minimum of 24 hours to reply to any question. No way to pay more $$ and upgrade to Guesty for Pros.Very little OTA channel connectivity options. Cannot pay for Guesty for Pros upgrade or modules. Reason for choosing Guesty Lite I originally chose it because of their amazing user interface. I have now left it due to its severe lack of functionality and features. Guesty for Hosts is severely dumbed down to the point of unusability in many workflows. Very sad since it has such potential. Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Tokeet is an amazing platform, with great and timely support channels. They do need to do some work on their UI, and APIs to channels. I still use it for their amazing Webready website builder, which means I still have Tokeet on the backend for Invoice processing and basic direct channel communications. The pricing is great, so no issues there.I am leaving Guesty for Hosts today as they simply are too basic for even a single vacation rental who's host is fairly technical. As I mentioned before, I wish they would allow me to use Guesty for Pros, as that is the platform to really be on for anyone wanting a full PMP with great UI. Review Source Response from Guesty March 23, 2023 Hi Adam, Thank you for your detailed feedback. I am sorry to hear about your experience with Guesty for Host. I would like to redirect this review to the relevant people at Guesty for Host. Are you able to send me your email so that I can begin this process for you? Thank you Dina M. Owner Real Estate Used the software for: I used a free trial ### "Awful platform" December 11, 2023 1.0 Pros Nothing positive to say. Customer service was non-existant. They’re trying to use AI to respond. Cons Everything. The platform overall is poorly managed and does not connect easily with other booking platforms. Caused 3 double bookings in a week. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Great onboarding and responsive customer service with real live people. Review Source Response from Guesty January 28, 2024 Hi Dina, we are sorry to hear about this experience. We would love to connect with you ASAP to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. Thanks, The Guesty Support team VR Verified Reviewer attorney Hospitality Used the software for: 6-12 months ### "Great booking and management!" August 23, 2025 5.0 Its been a great bonus to have a one stop shop to management the booking process from guest screening to check out! Pros It simplified the rental and guest management process, streamlining it from start to finish. Great value Cons The biggest hurdle was the learning curve of a new program. working out the bugs as we went and ensuring it didn't prohibit bookings in any way. Review Source SG Sannan G. Owner Real Estate Used the software for: 2+ years ### "GuestyforHosts Feedback" April 15, 2025 5.0 Overall it has been great the only thing is their customer service department can be improved other than that no issues Pros It is an easy software to use and makes things soo much easier to keep track of Cons Nothing there is nothing wrong with the software I love this software and I would recommend it to everyone Review Source ZV Zach V. CEO Real Estate Used the software for: 2+ years ### "Guesty for Hosts perfect for 1 or 100 STRs" March 31, 2025 5.0 Been with them over 2 years and have had a great experience. Pros Guesty for Hosts powerful all in one tool makes things simple for managing guest messages, income reports, and more. I love it! Cons Price optimizer could be built out more to include orphan gaps and other specifics. But I am sure they are looking at it. Review Source DY Dawn Y. owner Real Estate Used the software for: Less than 6 months ### "Guesty for Hosts has made my life easier" March 8, 2024 5.0 So far so good. I like the synced calendar. Pros it keeps my rental reservations on one calendar and syncs my 3 platforms. Cons It is not as user friendly as I need at times. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Lite I only had 1 listing and other channel managers had a minimum number of listings in order to be able to be used. Guesty had a free trial. Review Source Response from Guesty March 14, 2024 Hi Dawn, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! FM Frederic M. IT Manager Luxury Goods & Jewelry Used the software for: Less than 6 months ### "User friendly, easy to understand and efficient" February 2, 2020 5.0 I am quite happy about the product, its simplicity and also about the responsiveness of the support. Pros \- The message automation module is really efficient and saves many hours. - The possibility to send a reminder by SMS to the helpers is really helpful to keep the operations running smoothly. - Another feature that I found really impressive was the website builder. It takes less than 5 minutes to have a professional-looking website. Yet, it remains powerful as almost every section can be adjusted manually if needed. - There is an app that is similar to what you experience when using your web browser. So you don't need to re-learn everything. Cons The navigation between sections can sometimes take 1 or 2 seconds. Nothing too critical but it would be even better if it was slightly faster. Some features also are missing such as the support of multiple languages for the website but I have been told that it's on the roadmap so it should not be a problem anymore. Alternatives considered [Tokeet](https://www.capterra.com/p/155340/Tokeet/)[Beds24](https://www.capterra.com/p/123511/Beds24-com/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reason for choosing Guesty Lite I contacted all the supports from Beds24, Eviivo, and YourPorter. Only 2 out of the 3 answers and both were really fast, as they replied within 1 business day. I didn't get any answer from Eviivo so it was eliminatory. What made me choose between YourPorter and Beds24 is the interface and the simplicity to use it and to get familiar with it. Although Beds24 is really powerful and do more, the learning curve is long and tedious. Finally, price wise YourPorter is the most competitive. So it's also a plus. Review Source VK Virginia K. Property Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "The best all rounder platform for managing a handful of properties" October 25, 2022 5.0 Overall, this platform has assisted me to start out in managing Airbnb properties and has taken away some of the worries I had about making this happen for myself. I am pleased with my subscription so far. Pros The best thing about Guesty for Hosts is the way each requirement is clearly labelled and has been laid out in such a way that you cannot forget to add crucial information before listing. I also really like the instant connection to Airbnb particularly, to ensure listings are available as soon as possible after changes have been made. Cons I would really like Guesty to consider making the calendar easier to operate. Especially rate sets! They are such a pain and when they cross over, it can be tedious making changes to the dates. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Lite The reviews made it clear that Guesty For Hosts would be more suitable for me due to the large following it has by people who are in my position. Review Source JR Joshu R. Owner Management Consulting Used the software for: 1-2 years ### "User Friendly" January 18, 2025 5.0 User friendly and one stop resource to manage your listing. Pros Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. User friendly and easy to understand. Cons none that I can say at this time, I don't see any dislikes at this time. Review Source KG Kathy G. General Manager Hospitality Used the software for: 2+ years ### "Multi Platform User Review of Guesty" November 28, 2023 5.0 Guesty overall has been a top notch experience for us. We've had some technical glitches and customer service sometimes is on the slow side with today's work enviroment of too much work and not enough employees, but Guesty has done a great job overall of managing our platforms and I would highly recommend it. Pros Overall, Guesty is a fantastic tool. The ease of having all of our listings and information all in one place, makes the management of our listings so much easier. Guesty is also very user friendly and at the same time a very robust application. Cons The integration platform is at times cumbersome and sometimes confusing. Step by step directions need to be updated to match the actual integration process for each platform. Review Source LS LaShonne S. Call Center Manager Hospitality Used the software for: 1-2 years ### "Guesty for Host Review" April 9, 2024 5.0 My overall experience is good. I do like the system, it could be a bit more user friendly in some areas. Pros I like the calendar feature and the feature to view property specifics. It is easy to use and user friendly. The process to set up agents in the system is extremely easy as well. I Love the fact that we are able to load the links to all property specifics from the actual Guesty system. Cons The payment process is a bit all over the place. You are able to add credit cards and sometimes it is hard to find out which button will actually process the payment in real time. Sometimes we have to enter the information and let the system manually take it. Review Source Response from Guesty April 18, 2024 Hi LaShonne, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! Thanks, The Guesty Team DD Dave D. CFO Hospitality Used the software for: 2+ years ### "Poor customer service.. double booking " March 9, 2024 1.0 Poor support, unreliable and poor web calendars… stay away Pros Nothing to be honest. Poor support and calendar combination Cons Very unreliable, double bookings off an on but in the last week we had 4 double bookings. This added so much work to us and trying to iron out the issues with upset guests. No response from support for days of reaching out. When we canceled our subscription , low a behold… constant contact. Cost us time, money and host ratings Reason for choosing Guesty Lite Ratings on web search. Thought it would be easy to use. … no so much Review Source Response from Guesty March 18, 2024 Hi, thank you for raising your feedback with us. We understand the frustration that comes with experiencing disruptions in your business operations. As a software startup, we are dedicated to providing the best service possible and strive to minimize such disruptions. As we actively work on implementing innovative solutions for our clients, we focus efforts on improving our internal operations as well. We'd be more than happy to further discuss our path to enhancing user experience by scheduling a call with one of our professionals. Thanks, The Guesty Team mC meir C. owner Hospitality Used the software for: 2+ years ### "was a good product until was bought out by guesty" April 3, 2023 2.0 so i was with guesty for host( former yourporter) for over 5 years, until a year ago all was well, everything was working really good, and was very happy. 1 year ago it was bought out by guesty for hosts and since then everything just went downhill. Glitch after glitch, all of a sudden, overbookings, bookings from bookings.com weren't coming, parts of the calendar where blocked for some reason, and the website stopped working. Now i understand things can happen but when i wrote to there customer service, they barely respond and when they did they where very nice but barely took care of any of the issues, and when they did it took weeks or even month to fix. They left me very frustrated, real shame, needless to say I left guesty for host for another service provider. Pros its price was very low compared to other competitors and its app was good too. Cons The glitches and bugs, and kept on getting worse, in additional their customer service. Review Source MBB Mary Beth B. Owner Real Estate Used the software for: 1-2 years ### "Guesty for Host - Past User's Input" October 9, 2023 3.0 It was a great PMS software to start with but needed more user friendly functionality with the owner statements, UX and better customer service when there are issues with the software. Pros Guesty for Hosts was a great way to get started with a few properties under management. The onboarding was a nice and easy process. Cons Guesty for Host has limitations once you reach 4 plus properties. I was having trouble integrating more due to limited features like the owner statements and the UX is very dated. It also took 7 plus days for IT tickets to be addresses. No one to call only an email for support. Reason for choosing Guesty Lite I was new in PMS software and Guesty for Hosts was one of the top rated at the time. Review Source SO Shawn O. Owner Real Estate Used the software for: Less than 6 months ### "Great product for our business" December 12, 2023 4.0 It has been great, we use it everyday and has made managing our vacation rental so much easier. Pros The most important use for us has been the automation. The guest messaging feature has been a game changer. It works perfectly and guests love it. It is so easy to get them the information the need. The cleaning management is great. The ability to use multiple booking platforms in one centralized app is the best feature. Cons Wish the cleaning feature was more of a task feature. This would include cleaning, repairs, maintenance, scheduled tasks (like deep clean days, filters, spa). It can be managed as is, but would be so much better if this section was more robust. Especially with individual photo options for tasks, repairs etc Review Source AM Amanda M. Owner Hospitality Used the software for: 1-2 years ### "Downhill features do not work customer service doesn't fix the issues or respond for days/weeks" May 25, 2023 3.0 POOR. Poor customer service and poor engineering to resolve bugs. The company is focused on rolling out new products instead of fixing what customers have ALREADY paid for and are not receiving!!! Pros If the bugs would be resolved it would be fine. Why are you rolling out new features like Guesty Capital if you can't even get your basic services right??? Cons Bugs and disconnecting features. Pricelabs disconnects and their customer service won't get back to you for days/weeks. There are issues with their automated messaging not sending and with the lock codes not being created. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Guesty Lite Financial reporting Review Source TD Tamara D. Owner Hospitality Used the software for: 6-12 months ### "Guesty " July 2, 2023 5.0 Difficult to reach customer service, usually there is a 48 hour delay in response because you can only reach someone via email. With high turnover of rentals and need for clarification on critical issues, it would be good to have a chat or contact number Pros Great integration for managing multiple listings Cons The cost doubled this year which is quite a lot for a small business.Damage protection is good; however 21 day limit for short term rentals for coverage makes it difficult to book longer stays and usually I lose bookings when they have to book multiple times Review Source DF Destony F. Owner/Operator Real Estate Used the software for: 6-12 months ### "Guesty for Hosts" June 26, 2023 5.0 With guesty for hosts I am able to come to one website to manage my property which is listed on four differnt platforms. Pros Guesty for Hosts is very user friendly channel manager. The platform offers many great features, but some of my favorite are the automated messaging, review, cleaning sscheduling system, and website builder. Cons When using a channel manager, some platforms limit your capabilities via their platforms, that is the only downdraw I can think of at this time. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/) Reason for choosing Guesty Lite Reccommendation from a fellow host. Review Source OS Olivia S. Owner Real Estate Used the software for: 6-12 months ### "Features are great but the app has some bugs" June 26, 2023 4.0 Overall I would recommend Guesty for Hosts! The foundational capabilities are so helpful when managing reservations on multiple platforms. Pros Guesty easily integrates with all of the major booking platforms and also helps you to set up your own direct booking website. I love the message templates and automated messages. These are more robust than Airbnb's message templates. Cons There are some bugs in the user interface, especially on the app. Some screens don't display correctly and there are a couple quirks but they are usually easy to figure out. My biggest complaint is how slowly the app takes to load sometimes.The feature I wish they had was being able to allow co-hosts to the CMS. VRBO doesn't allow cohosts so if I could add a co-host to Guesty it would solve a lot of problems! Review Source SH Steve H. Vice President / Owner Real Estate Used the software for: 6-12 months ### "Frustrated!" May 14, 2023 2.0 Forced to migrate when they purchased MyVR. The past 8 months has been a loosing uphill battle. The software if full of glitches, processes are not logically developed. I feel Guesty is programers amature hour. It appears they use there money to make sure google search puts them on top of the list instead of using the money to build a solid platform. Pros Integration with VRBO was next to impossible. Cons The Software if full of glitches. Nothing works as it should. Poor customer support. Reason for choosing Guesty Lite None, I trusted MyVR's recomendtation. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.