# Guesty Lite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guesty Lite the right Hospitality Property Management solution for you? Explore 547 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169863/Your-Porter-App/reviews --- Guesty Lite 4.7 (547) [View alternatives](https://www.capterra.com/p/169863/Your-Porter-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Guesty Lite Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Jubril B ConsultantHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback“ March 6, 2026 DR Diego R CTOHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness. When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down.“ October 10, 2024 Jubril B ConsultantHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It has been a practical tool for keeping ALL organized.“ March 6, 2026 DR Diego R CTOHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities.“ October 10, 2024 KC Katharine C OwnerEvents Services, 2 - 10 employeesUsed the software for: 6-12 months. “Its a one stop booking platform that even allows direct bookings through your website.“ July 27, 2024 AS Alexis S CAOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again.“ September 25, 2024 FC Francois C CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience.“ October 4, 2024 AS Alexis S CAOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock.“ September 25, 2024 ## Showing most helpful reviews Showing 1-25 of 547 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jubril B. Consultant Hospitality Used the software for: 1-2 years ### "Lightweight property management solution without the complexity of larger systems, Guesty Lite is a solid option" March 6, 2026 3.0 Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback Pros It has been a practical tool for keeping ALL organized. I mainly use it to centralize bookings, manage cleaners/cleaning times, automate guest messages, and streamline the check-in/check-out process. Cons Pricing does adding up.. an initial annual fee and then monthly charges is quite ridic. Seems subscription cost for smaller hosts is more pricey as compared to their enterprise solution? Also syncing issues sometimes. Review Source Response from Guesty March 9, 2026 Hi Jubril, Thank you for sharing your feedback with us. We are glad to hear that Guesty has been a practical tool for keeping your bookings and operations organized and that it has helped improve your response times. We truly value your trust and take your concerns regarding pricing and syncing very seriously. We are committed to ensuring our platform provides clear value for hosts of all sizes and will continue working to refine our services to better support your business growth. Best regards, The Guesty Customer Experience Team RP Ruth P. Property Manager Real Estate Used the software for: 1-2 years ### "Enjoy Using Guesty" April 5, 2025 5.0 It is easy to set up my account. If I have a question I can usually google it and find the Guesty link with step by step directions. It has worked great for sending emails and guest communications. Pros That it syncs all my booking platforms quickly to ensure no double bookings Cons There is no live agent support. It is all done thru email Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) OwnerRez was too complicated, Guesty's system is easy to use. Review Source Yvette B. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Great tool to manage guest booking and more" September 10, 2019 5.0 Great product & great support staff Pros \- fantastic support team behind. - solid, trustworthy company behind the software. - software that fullfills my booking need and more: -- coordinate who has booked on Airbnb and booking.com to avoid doublebooking -- make webpage free via Your Porter App system (they also offer to use own domain for a fee) --Automation of day to day actions, like sending welcome email -possible to test it out before buying (also good because one has not started to earn money yet, so the tool helps one make money first before asking for money). - I only have one listing and the company support me having many questions even though I am very small w/only 1 listing. Cons Have nothing negative to say. It is just a very good tool with extremely good and helpful support staff. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Lite 1/ Open regarding pricing. 2/ Easy to just start and not having to wait after the weekend to have an interview or demo and maybe hopefully then getting the price of the product. 3/ Free test period 4/ Seemed serious and not an extremely big cooperation that would not take me who has just one listing seriously. 5/ The research I did indicated this is a up and comping company. Review Source VR Verified Reviewer attorney Hospitality Used the software for: 6-12 months ### "Great booking and management!" August 23, 2025 5.0 Its been a great bonus to have a one stop shop to management the booking process from guest screening to check out! Pros It simplified the rental and guest management process, streamlining it from start to finish. Great value Cons The biggest hurdle was the learning curve of a new program. working out the bugs as we went and ensuring it didn't prohibit bookings in any way. Review Source SG Sannan G. Owner Real Estate Used the software for: 2+ years ### "GuestyforHosts Feedback" April 15, 2025 5.0 Overall it has been great the only thing is their customer service department can be improved other than that no issues Pros It is an easy software to use and makes things soo much easier to keep track of Cons Nothing there is nothing wrong with the software I love this software and I would recommend it to everyone Review Source DR Diego R. CTO Hospitality Used the software for: Less than 6 months ### "Guesty: Overpromising, Under-delivering, and Unethical Billing Practices" October 10, 2024 1.0 My experience with Guesty has been extremely disappointing, especially considering my growing business. I started with 4 properties about 1.5 years ago, and now I manage 40. Throughout this period, I’ve tested several PMS solutions, including Hostaway, Lodgify, and Stays. While none are perfect, Guesty stands out for all the wrong reasons. From the beginning, the sales team overpromised features that weren't even on their roadmap. They painted an unrealistic picture of the platform's capabilities, which led to my decision to move forward with them. The onboarding process was even worse. The team stalled continuously, trying to gain time so they could start billing without delivering any of the promised functionalities. It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness. When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down. However, I was managing my 40 properties through another PMS, and everything was working perfectly with Airbnb, proving this excuse was not valid. Despite knowing they had failed to deliver on their promises, Guesty charged me $1,000 for an onboarding that never happened. Worse, they billed my card $450 for three months, without authorization, while still failing to provide the promised services. Comparing this with the other systems I tested, like Hostaway, Lodgify, and Stays, their issues were more related to support, but none were as deceptive or problematic as Guesty. Pros The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say. Cons \> Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap. > Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities. > Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb. > Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I initially considered switching from \*\*Hostaway\*\* to \*\*Guesty\*\* because they promised several features that Hostaway didn’t have. To minimize risk, I decided to keep using \*\*Hostaway\*\* for my 40 properties and tested only one property on \*\*Guesty\*\*. Thankfully, this strategy paid off. When I discovered that Guesty was not delivering on their promises and continuously stalling, the impact on my operations was minimal. Their delays and dishonesty made me realize that staying with Hostaway was the better decision, avoiding a larger operational disruption. Review Source Response from Guesty November 7, 2024 Hi Diego, We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. The Guesty Customer Experience Team Adam G. Owner Media Production Used the software for: Less than 6 months ### "Guesty for Hosts falls short on feature set" February 27, 2023 2.0 I came from Tokeet which is a great platform with a ton of features but can be overly complicated and not a great UI/UX experience. Due to a lack of VRBO API integration options, I decided to switch to Guesty for Hosts (only 1 rental). Initially, it seemed very powerful until I peeked under the hood too much and realized it lacked a ton of features that I counted on with Tokeet. It made sense to create a basic VRBO/Airbnb and Direct Booking triangle without the PMP in the middle until the platform can be made to be useful. It would be amazing if they listened and allowed single hosts to pay for the Pros version. Pros Amazing UI and experience on both Mac and iPhone/iOS. Decent price point in comparison to other PMPs. Great workflow for housekeeping and customer communications.Good integration with smart pricing affiliates. Cons Missing a ton of features (included in Guesty for Pros) so much that I had to leave the platform after a brief period. Terrible website templates. No customer invoicing which is key for direct booking. Although nice, customer service takes a minimum of 24 hours to reply to any question. No way to pay more $$ and upgrade to Guesty for Pros.Very little OTA channel connectivity options. Cannot pay for Guesty for Pros upgrade or modules. Reason for choosing Guesty Lite I originally chose it because of their amazing user interface. I have now left it due to its severe lack of functionality and features. Guesty for Hosts is severely dumbed down to the point of unusability in many workflows. Very sad since it has such potential. Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Tokeet is an amazing platform, with great and timely support channels. They do need to do some work on their UI, and APIs to channels. I still use it for their amazing Webready website builder, which means I still have Tokeet on the backend for Invoice processing and basic direct channel communications. The pricing is great, so no issues there.I am leaving Guesty for Hosts today as they simply are too basic for even a single vacation rental who's host is fairly technical. As I mentioned before, I wish they would allow me to use Guesty for Pros, as that is the platform to really be on for anyone wanting a full PMP with great UI. Review Source Response from Guesty March 23, 2023 Hi Adam, Thank you for your detailed feedback. I am sorry to hear about your experience with Guesty for Host. I would like to redirect this review to the relevant people at Guesty for Host. Are you able to send me your email so that I can begin this process for you? Thank you ZV Zach V. CEO Real Estate Used the software for: 2+ years ### "Guesty for Hosts perfect for 1 or 100 STRs" March 31, 2025 5.0 Been with them over 2 years and have had a great experience. Pros Guesty for Hosts powerful all in one tool makes things simple for managing guest messages, income reports, and more. I love it! Cons Price optimizer could be built out more to include orphan gaps and other specifics. But I am sure they are looking at it. Review Source FC Francois C. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "A good choice for STR business" October 4, 2024 5.0 Pros What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience. Cons One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating. Review Source Response from Guesty October 28, 2024 Thank you for taking the time to share your experience, Francois. We're honored to be part of your business toolkit, and we're thrilled to hear that the features of the platform like automations are simplifying your property management! JR Joshu R. Owner Management Consulting Used the software for: 1-2 years ### "User Friendly" January 18, 2025 5.0 User friendly and one stop resource to manage your listing. Pros Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. User friendly and easy to understand. Cons none that I can say at this time, I don't see any dislikes at this time. Review Source RD Rachel D. Owner Real Estate Used the software for: 6-12 months ### "Great for Certain Functions" December 1, 2023 4.0 It's good, not great! Not bad enough to switch. Pros Ease of calendar and monthly invoices, I like that it integrates with Turno and door locks. Auto messaging Works great with AirBnb amd Booking. Cons Functionality and Messaging on VRBO is horrible. It messed up my listings 3x and said I had way more beds (like 16 or 18 per property, when it only has 3-4, and said it only had 1 bathroom instead of 2-3). Customer service is a joke. Sometimes takes days to get a response. No live chat or calling features. Most of the time the first and usually second reply don't even answer/understand my question and then its a back and forth. It took so long to set up, as does any channel manager, so I'm dealing with it instead of swtiching. Switched from [Uplisting](https://www.capterra.com/p/154137/Uplisting/) No VRBO messaging feature, auto messages were difficult and glitchy. Review Source DY Dawn Y. owner Real Estate Used the software for: Less than 6 months ### "Guesty for Hosts has made my life easier" March 8, 2024 5.0 So far so good. I like the synced calendar. Pros it keeps my rental reservations on one calendar and syncs my 3 platforms. Cons It is not as user friendly as I need at times. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Lite I only had 1 listing and other channel managers had a minimum number of listings in order to be able to be used. Guesty had a free trial. Review Source Response from Guesty March 14, 2024 Hi Dawn, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! FM Frederic M. IT Manager Luxury Goods & Jewelry Used the software for: Less than 6 months ### "User friendly, easy to understand and efficient" February 2, 2020 5.0 I am quite happy about the product, its simplicity and also about the responsiveness of the support. Pros \- The message automation module is really efficient and saves many hours. - The possibility to send a reminder by SMS to the helpers is really helpful to keep the operations running smoothly. - Another feature that I found really impressive was the website builder. It takes less than 5 minutes to have a professional-looking website. Yet, it remains powerful as almost every section can be adjusted manually if needed. - There is an app that is similar to what you experience when using your web browser. So you don't need to re-learn everything. Cons The navigation between sections can sometimes take 1 or 2 seconds. Nothing too critical but it would be even better if it was slightly faster. Some features also are missing such as the support of multiple languages for the website but I have been told that it's on the roadmap so it should not be a problem anymore. Alternatives considered [Tokeet](https://www.capterra.com/p/155340/Tokeet/)[Beds24](https://www.capterra.com/p/123511/Beds24-com/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reason for choosing Guesty Lite I contacted all the supports from Beds24, Eviivo, and YourPorter. Only 2 out of the 3 answers and both were really fast, as they replied within 1 business day. I didn't get any answer from Eviivo so it was eliminatory. What made me choose between YourPorter and Beds24 is the interface and the simplicity to use it and to get familiar with it. Although Beds24 is really powerful and do more, the learning curve is long and tedious. Finally, price wise YourPorter is the most competitive. So it's also a plus. Review Source SD Sam D. Owner Real Estate Used the software for: 1-2 years ### "The best way to streamline comms with guesst and cleaners" November 23, 2024 5.0 An invaluable tool for str managers. Couldn't live without it Pros Unified messages and booking orchestration w guests and cleaners Cons Mobile app is a little slow and janky, but it gets the job done Review Source Response from Guesty December 6, 2024 Your review motivates us to keep innovating, Sam. We're excited to continue supporting your business endeavors. Thanks, The Guesty Customer Support Team CT Charles T. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Perfect for Managers and owners" February 10, 2024 4.0 Pros Multi-channel management and auto generated messaging to my team. Cons Still some limited connection with TripAdvisor and other listing sites. Review Source Response from Guesty June 26, 2024 Hi Charles, We apologize for the delayed response. We are thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team VR Verified Reviewer President Real Estate Used the software for: 6-12 months ### "Lack of Customer Service Makes for an Abysmal Experience." November 9, 2023 1.0 ABYSMAL. Find another service to manage your property(ies). Pros The automated messaging and integrated in box is about the only thing this software has going for it. Cons AI driven customer service is the downfall of this platform. This software works great until it doesn't. Then you can spend countless hours going in loops with AI that cannot answer a specific question. Emails that are sent for help fall into a black hole and are never answered. My pricing is accurate of GFH, but is incorrect on my booking platforms and I am looking to lose money on my property, lose quality guests and possibly ruin my listing reputation. I am looking for a new integration service because this has failed me. I would not recommend it to anyone. Review Source MN Michelle N. Vacation rental business owner Hospitality Used the software for: 1-2 years ### "If you don't use YouPorter App, you are wasting time and money." May 2, 2019 5.0 I now have more time to do other things thanks to Your Porter App. I no longer need to write out a message for every single guest and remember to send them and I don't have to organize cleaning staff because YourPorter App does all of that for me. Using YourPorter App has given me the freedom to be able to leave town and still run my business efficiently and effectively. I highly recommend it. Pros YourPorter App does everything I need it to do and then some. I originally signed up because it would push my AirBnB rates to Booking.com automatically and that was all I was going to use it for. However, the auto-messaging system has proven invaluable. I can tailor messages and have them sent at specific times and on specific days. This feature is incredibly useful because I can send my lock box code at a specific time, thereby preventing guests from unexpectedly showing up and trying to check in early. I can also schedule all commonly sent emails, such as thanking them for booking, sending directions to our place, a message the next day asking if they settled in Ok and if they need anything. Guests love that I check in with them and I never forget to do so, thanks to YourPorter App. With the teammates feature, you can add teammates and assign them tasks such as cleaning, and is such a valuable portion of the software that I could not do without it. I can organize all my cleaning staff and have them clean when they need to and I never need to remind them because YourPorter App automatically does that for me. It can also let them know when we have check-ins and for how many guests so they can set up the continental breakfasts for them. The income report is also a great addition. There are so many features that I am still discovering all of them and how to implement them to my best advantage. Cons A written FAQ would be good. However, the support staff are very quick to answer when you have a question. Review Source Maria C. Executive Manager Hospitality Used the software for: 1-2 years ### "Simplifies our Business" June 21, 2023 5.0 Very good experience. Pros We love how its synchronized all our listings and made it easy for us to get reservations across platforms. Cons Sometimes the messaging might not sync a massage or sometimes it doesn't load the calendar or message center on mobile. Review Source MBB Mary Beth B. Owner Real Estate Used the software for: 1-2 years ### "Guesty for Host - Past User's Input" October 9, 2023 3.0 It was a great PMS software to start with but needed more user friendly functionality with the owner statements, UX and better customer service when there are issues with the software. Pros Guesty for Hosts was a great way to get started with a few properties under management. The onboarding was a nice and easy process. Cons Guesty for Host has limitations once you reach 4 plus properties. I was having trouble integrating more due to limited features like the owner statements and the UX is very dated. It also took 7 plus days for IT tickets to be addresses. No one to call only an email for support. Reason for choosing Guesty Lite I was new in PMS software and Guesty for Hosts was one of the top rated at the time. Review Source TT Tyler T. Owner Real Estate Used the software for: 1-2 years ### "horrible customer support" April 7, 2023 2.0 Pros easty to use and sync with reservations. Cons This company is a nightmare, I am currently using them and will stop once my annual membership is done. This is my second year with them and didn't have issues until last year when i renewed my membership. They have a horrible customer service team that takes weeks to get problems resolved. You cannot speak to anyone over the phone as they only have an email support team. I have been having billing issues with them for the damage protection and they have been double and triple charging me. Taking over $2,000 out of my account when only supposed to take $500. I am currently dealing with this issue for the 3rd time going on 4th time as I see another pending $1,000 they are attempting to charge. They end up having to refund me and takes forever to investigate the amount overcharged and then issuing the refund. I'm beyond pissed at this point - I am actually writing a complaint. Think twice before working with this company. Cheap but not worth the headache. Review Source AM Amanda M. Owner Hospitality Used the software for: 1-2 years ### "Downhill features do not work customer service doesn't fix the issues or respond for days/weeks" May 25, 2023 3.0 POOR. Poor customer service and poor engineering to resolve bugs. The company is focused on rolling out new products instead of fixing what customers have ALREADY paid for and are not receiving!!! Pros If the bugs would be resolved it would be fine. Why are you rolling out new features like Guesty Capital if you can't even get your basic services right??? Cons Bugs and disconnecting features. Pricelabs disconnects and their customer service won't get back to you for days/weeks. There are issues with their automated messaging not sending and with the lock codes not being created. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Guesty Lite Financial reporting Review Source TD Tamara D. Owner Hospitality Used the software for: 6-12 months ### "Guesty " July 2, 2023 5.0 Difficult to reach customer service, usually there is a 48 hour delay in response because you can only reach someone via email. With high turnover of rentals and need for clarification on critical issues, it would be good to have a chat or contact number Pros Great integration for managing multiple listings Cons The cost doubled this year which is quite a lot for a small business.Damage protection is good; however 21 day limit for short term rentals for coverage makes it difficult to book longer stays and usually I lose bookings when they have to book multiple times Review Source DF Destony F. Owner/Operator Real Estate Used the software for: 6-12 months ### "Guesty for Hosts" June 26, 2023 5.0 With guesty for hosts I am able to come to one website to manage my property which is listed on four differnt platforms. Pros Guesty for Hosts is very user friendly channel manager. The platform offers many great features, but some of my favorite are the automated messaging, review, cleaning sscheduling system, and website builder. Cons When using a channel manager, some platforms limit your capabilities via their platforms, that is the only downdraw I can think of at this time. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/) Reason for choosing Guesty Lite Reccommendation from a fellow host. Review Source OS Olivia S. Owner Real Estate Used the software for: 6-12 months ### "Features are great but the app has some bugs" June 26, 2023 4.0 Overall I would recommend Guesty for Hosts! The foundational capabilities are so helpful when managing reservations on multiple platforms. Pros Guesty easily integrates with all of the major booking platforms and also helps you to set up your own direct booking website. I love the message templates and automated messages. These are more robust than Airbnb's message templates. Cons There are some bugs in the user interface, especially on the app. Some screens don't display correctly and there are a couple quirks but they are usually easy to figure out. My biggest complaint is how slowly the app takes to load sometimes.The feature I wish they had was being able to allow co-hosts to the CMS. VRBO doesn't allow cohosts so if I could add a co-host to Guesty it would solve a lot of problems! Review Source SH Steve H. Vice President / Owner Real Estate Used the software for: 6-12 months ### "Frustrated!" May 14, 2023 2.0 Forced to migrate when they purchased MyVR. The past 8 months has been a loosing uphill battle. The software if full of glitches, processes are not logically developed. I feel Guesty is programers amature hour. It appears they use there money to make sure google search puts them on top of the list instead of using the money to build a solid platform. Pros Integration with VRBO was next to impossible. Cons The Software if full of glitches. Nothing works as it should. Poor customer support. Reason for choosing Guesty Lite None, I trusted MyVR's recomendtation. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.