# Guesty Lite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guesty Lite the right Channel Management solution for you? Explore 547 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169863/Your-Porter-App/reviews --- Guesty Lite 4.7 (547) [View alternatives](https://www.capterra.com/p/169863/Your-Porter-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Guesty Lite Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Jubril B ConsultantHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback“ March 6, 2026 DR Diego R CTOHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness. When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down.“ October 10, 2024 Jubril B ConsultantHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It has been a practical tool for keeping ALL organized.“ March 6, 2026 DR Diego R CTOHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities.“ October 10, 2024 KC Katharine C OwnerEvents Services, 2 - 10 employeesUsed the software for: 6-12 months. “Its a one stop booking platform that even allows direct bookings through your website.“ July 27, 2024 AS Alexis S CAOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again.“ September 25, 2024 FC Francois C CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience.“ October 4, 2024 AS Alexis S CAOReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock.“ September 25, 2024 ## Showing most helpful reviews Showing 1-25 of 547 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jubril B. Consultant Hospitality Used the software for: 1-2 years ### "Lightweight property management solution without the complexity of larger systems, Guesty Lite is a solid option" March 6, 2026 3.0 Instead of jumping between platforms, it has helped me monitor my reservations, thereby triggering a more effective guest response time/feedback Pros It has been a practical tool for keeping ALL organized. I mainly use it to centralize bookings, manage cleaners/cleaning times, automate guest messages, and streamline the check-in/check-out process. Cons Pricing does adding up.. an initial annual fee and then monthly charges is quite ridic. Seems subscription cost for smaller hosts is more pricey as compared to their enterprise solution? Also syncing issues sometimes. Review Source Response from Guesty March 9, 2026 Hi Jubril, Thank you for sharing your feedback with us. We are glad to hear that Guesty has been a practical tool for keeping your bookings and operations organized and that it has helped improve your response times. We truly value your trust and take your concerns regarding pricing and syncing very seriously. We are committed to ensuring our platform provides clear value for hosts of all sizes and will continue working to refine our services to better support your business growth. Best regards, The Guesty Customer Experience Team RP Ruth P. Property Manager Real Estate Used the software for: 1-2 years ### "Enjoy Using Guesty" April 5, 2025 5.0 It is easy to set up my account. If I have a question I can usually google it and find the Guesty link with step by step directions. It has worked great for sending emails and guest communications. Pros That it syncs all my booking platforms quickly to ensure no double bookings Cons There is no live agent support. It is all done thru email Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) OwnerRez was too complicated, Guesty's system is easy to use. Review Source Yvette B. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Great tool to manage guest booking and more" September 10, 2019 5.0 Great product & great support staff Pros \- fantastic support team behind. - solid, trustworthy company behind the software. - software that fullfills my booking need and more: -- coordinate who has booked on Airbnb and booking.com to avoid doublebooking -- make webpage free via Your Porter App system (they also offer to use own domain for a fee) --Automation of day to day actions, like sending welcome email -possible to test it out before buying (also good because one has not started to earn money yet, so the tool helps one make money first before asking for money). - I only have one listing and the company support me having many questions even though I am very small w/only 1 listing. Cons Have nothing negative to say. It is just a very good tool with extremely good and helpful support staff. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Lite 1/ Open regarding pricing. 2/ Easy to just start and not having to wait after the weekend to have an interview or demo and maybe hopefully then getting the price of the product. 3/ Free test period 4/ Seemed serious and not an extremely big cooperation that would not take me who has just one listing seriously. 5/ The research I did indicated this is a up and comping company. Review Source Austin P. Property Manager/Cohost Real Estate Used the software for: Less than 6 months ### "YourPorter App" April 4, 2021 4.0 It is a good software that will save me lots of time and headaches from double bookings and logging into to multiple OTA's. It is great to be able to do things from one place. Pros The messaging and calendar integration have been huge for us to have one place to get everything done. Cons Customer service and on-boarding has been difficult. Having a FAQ sheet to learn how to use the software versus a person or videos to see how its done. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Lite Your Porter seemed like the best value of all the products that we looked at. Guesty has more features and is more user friendly but the cost is simply to much for my business when compared to Your Porter. Your Porter has most all of the same features just scaled down and without as much customization for a great price point. Also not charging me a for months that I do not have bookings is a massive bonus for me as I manage in a seasonal market where the rentals are closed half the year. Review Source VR Verified Reviewer attorney Hospitality Used the software for: 6-12 months ### "Great booking and management!" August 23, 2025 5.0 Its been a great bonus to have a one stop shop to management the booking process from guest screening to check out! Pros It simplified the rental and guest management process, streamlining it from start to finish. Great value Cons The biggest hurdle was the learning curve of a new program. working out the bugs as we went and ensuring it didn't prohibit bookings in any way. Review Source DR Diego R. CTO Hospitality Used the software for: Less than 6 months ### "Guesty: Overpromising, Under-delivering, and Unethical Billing Practices" October 10, 2024 1.0 My experience with Guesty has been extremely disappointing, especially considering my growing business. I started with 4 properties about 1.5 years ago, and now I manage 40. Throughout this period, I’ve tested several PMS solutions, including Hostaway, Lodgify, and Stays. While none are perfect, Guesty stands out for all the wrong reasons. From the beginning, the sales team overpromised features that weren't even on their roadmap. They painted an unrealistic picture of the platform's capabilities, which led to my decision to move forward with them. The onboarding process was even worse. The team stalled continuously, trying to gain time so they could start billing without delivering any of the promised functionalities. It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness. When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down. However, I was managing my 40 properties through another PMS, and everything was working perfectly with Airbnb, proving this excuse was not valid. Despite knowing they had failed to deliver on their promises, Guesty charged me $1,000 for an onboarding that never happened. Worse, they billed my card $450 for three months, without authorization, while still failing to provide the promised services. Comparing this with the other systems I tested, like Hostaway, Lodgify, and Stays, their issues were more related to support, but none were as deceptive or problematic as Guesty. Pros The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say. Cons \> Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap. > Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities. > Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb. > Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) I initially considered switching from \*\*Hostaway\*\* to \*\*Guesty\*\* because they promised several features that Hostaway didn’t have. To minimize risk, I decided to keep using \*\*Hostaway\*\* for my 40 properties and tested only one property on \*\*Guesty\*\*. Thankfully, this strategy paid off. When I discovered that Guesty was not delivering on their promises and continuously stalling, the impact on my operations was minimal. Their delays and dishonesty made me realize that staying with Hostaway was the better decision, avoiding a larger operational disruption. Review Source Response from Guesty November 7, 2024 Hi Diego, We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. The Guesty Customer Experience Team Adam G. Owner Media Production Used the software for: Less than 6 months ### "Guesty for Hosts falls short on feature set" February 27, 2023 2.0 I came from Tokeet which is a great platform with a ton of features but can be overly complicated and not a great UI/UX experience. Due to a lack of VRBO API integration options, I decided to switch to Guesty for Hosts (only 1 rental). Initially, it seemed very powerful until I peeked under the hood too much and realized it lacked a ton of features that I counted on with Tokeet. It made sense to create a basic VRBO/Airbnb and Direct Booking triangle without the PMP in the middle until the platform can be made to be useful. It would be amazing if they listened and allowed single hosts to pay for the Pros version. Pros Amazing UI and experience on both Mac and iPhone/iOS. Decent price point in comparison to other PMPs. Great workflow for housekeeping and customer communications.Good integration with smart pricing affiliates. Cons Missing a ton of features (included in Guesty for Pros) so much that I had to leave the platform after a brief period. Terrible website templates. No customer invoicing which is key for direct booking. Although nice, customer service takes a minimum of 24 hours to reply to any question. No way to pay more $$ and upgrade to Guesty for Pros.Very little OTA channel connectivity options. Cannot pay for Guesty for Pros upgrade or modules. Reason for choosing Guesty Lite I originally chose it because of their amazing user interface. I have now left it due to its severe lack of functionality and features. Guesty for Hosts is severely dumbed down to the point of unusability in many workflows. Very sad since it has such potential. Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Tokeet is an amazing platform, with great and timely support channels. They do need to do some work on their UI, and APIs to channels. I still use it for their amazing Webready website builder, which means I still have Tokeet on the backend for Invoice processing and basic direct channel communications. The pricing is great, so no issues there.I am leaving Guesty for Hosts today as they simply are too basic for even a single vacation rental who's host is fairly technical. As I mentioned before, I wish they would allow me to use Guesty for Pros, as that is the platform to really be on for anyone wanting a full PMP with great UI. Review Source Response from Guesty March 23, 2023 Hi Adam, Thank you for your detailed feedback. I am sorry to hear about your experience with Guesty for Host. I would like to redirect this review to the relevant people at Guesty for Host. Are you able to send me your email so that I can begin this process for you? Thank you Dina M. Owner Real Estate Used the software for: I used a free trial ### "Awful platform" December 11, 2023 1.0 Pros Nothing positive to say. Customer service was non-existant. They’re trying to use AI to respond. Cons Everything. The platform overall is poorly managed and does not connect easily with other booking platforms. Caused 3 double bookings in a week. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Great onboarding and responsive customer service with real live people. Review Source Response from Guesty January 28, 2024 Hi Dina, we are sorry to hear about this experience. We would love to connect with you ASAP to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. Thanks, The Guesty Support team SG Sannan G. Owner Real Estate Used the software for: 2+ years ### "GuestyforHosts Feedback" April 15, 2025 5.0 Overall it has been great the only thing is their customer service department can be improved other than that no issues Pros It is an easy software to use and makes things soo much easier to keep track of Cons Nothing there is nothing wrong with the software I love this software and I would recommend it to everyone Review Source ZV Zach V. CEO Real Estate Used the software for: 2+ years ### "Guesty for Hosts perfect for 1 or 100 STRs" March 31, 2025 5.0 Been with them over 2 years and have had a great experience. Pros Guesty for Hosts powerful all in one tool makes things simple for managing guest messages, income reports, and more. I love it! Cons Price optimizer could be built out more to include orphan gaps and other specifics. But I am sure they are looking at it. Review Source KC Kelsey C. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Way Better Than Lodgify" November 19, 2021 5.0 We've been using this for 2+ months now and have had an amazing experience. Our guests have appreciated the communication and it has taken a huge weight off my shoulders. Instead of checking 3 different inboxes, I have 1 and can communicated seamlessly with all of our guests. I'm so glad we decided to try it out! Pros The look and functionality is what drew us to this software. Everything is clean and easy to see/read. The messaging and reporting is absolutely amazing. Cons The main menu could be improved. Once you know where certain settings are, it's okay. But I think it could be rearranged for easier use. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lodgify was clunky and confusing. The calendar was terrible and the emails were very basic and unattractive Review Source JR Joshu R. Owner Management Consulting Used the software for: 1-2 years ### "User Friendly" January 18, 2025 5.0 User friendly and one stop resource to manage your listing. Pros Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. User friendly and easy to understand. Cons none that I can say at this time, I don't see any dislikes at this time. Review Source KG Kathy G. General Manager Hospitality Used the software for: 2+ years ### "Multi Platform User Review of Guesty" November 28, 2023 5.0 Guesty overall has been a top notch experience for us. We've had some technical glitches and customer service sometimes is on the slow side with today's work enviroment of too much work and not enough employees, but Guesty has done a great job overall of managing our platforms and I would highly recommend it. Pros Overall, Guesty is a fantastic tool. The ease of having all of our listings and information all in one place, makes the management of our listings so much easier. Guesty is also very user friendly and at the same time a very robust application. Cons The integration platform is at times cumbersome and sometimes confusing. Step by step directions need to be updated to match the actual integration process for each platform. Review Source JH James H. Owner Hospitality Used the software for: 6-12 months ### "Must have STR management program in the palm of your hand!" November 24, 2021 5.0 I started with yourporter which was purchased by Guesty and it was a seamless transition. I have been extremely satisfied with this program and highly recommend it to anyone who has short term rentals! Pros There are so many great features in this program. It allows me to manage multiple units across several platforms and simplified the management processes whether scheduling a cleaning, changing rates and availability, prevents double booking across platforms and I’ve set up a consistent messaging to my clients. I also love the automated reviews. Saves me much time and effort and allows for effective communications with my co-host and cleaning crews. It also has an AirBnB listing booster and my rooms get consistently booked. I highly recommend using this program if you have multiple units. Cons I have not had any problems or issues with this program. If I could wish for anything I would ask that they integrate with other smart lock systems. I use Wyze locks which are reasonably priced and have worked very well for me. If they could add that integration I would be overjoyed. Review Source JT Jozef T. Sales Manager Hospitality Used the software for: Less than 6 months ### "With Guesty for 5 month now." May 23, 2023 5.0 Pros Everything works perfectly well and if something doesnt, the customer support are there to help. Cleaners management, monthly reporting are the most important for me. I think other channel managers can do the same in terms of connecting to other platforms and sending messages but Guesty I think is the best in terms of giving transparent access to our clients for reportings and its perfect for cleaners management. Cons I think is a bit expensive but overall helps us a lot so I dont complain. Review Source Harrison W. CEO Real Estate Used the software for: 6-12 months ### "Walker Homesley Review of Guesty" July 19, 2023 5.0 Pros Makes managing our vacation rental on multiple platforms easy and allows us to utilize our own direct booking website. Cons The app and the website can both be glitchy at times. Nothing is so bad that it limits being able to use the platform entirely, but it will sometimes require a reset of the app or refreshing of the page. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source EG Erik G. Owner Real Estate Used the software for: 1-2 years ### "Guesty for Hosts" October 10, 2023 5.0 I have been using Guesty for Hosts for over a year now and it has been a great experience! The system is very user friendly and customer service is exceptional! It does everything I need from automatic templates/messages, lock integration, and syncing calendar between different platforms. Pros Integration with Airbnb and VRBO is very easy. What I like most about Guesty for Hosts is the synchronization to one calendar and the automatic messaging which saves me a lot of time. Cons One feature that can be improved in the syncing between VRBO and Guesty for Hosts. It takes around 5-15 minutes to sync to Guesty for Hosts and block out the day on Airbnb. Review Source AH Albron H. President Market Research Used the software for: 1-2 years ### "Daily user - Airbnb" March 23, 2024 4.0 Pros I am very happy with the integration modules allowing cross promotion between platforms, and the ability to manage smart locks via the site relieves a lot of stress and reduces manual input required. Cons The calendar functionality used on a mobile device, can be a little more user friendly. Often when editing current reservations or updating blocked out dates, it takes a few hops, skips, and jumps to get the task accomplished. Review Source Response from Guesty June 26, 2024 Hi Albron, We apologize for the delayed response. Thank you for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty for Hosts. - The Guesty Team MR Michael R. Real Estate Developer Real Estate Used the software for: Less than 6 months ### "Yes is an excellent tool of my vacation rental!" January 16, 2022 4.0 I really like the software and find it very easy to use and very powerful with all its features. Pros I love the ability to easily connect all my channels to the gas the software and to make sure the calendars are sent so that I will not be overlapping bookings. Cons Right now I am not using the cleaning service module with my cleaning crew. I plan to integrate that in the near future. Review Source JS Joe S. Onwer Hospitality Used the software for: 1-2 years ### "Stark Industries Property Group Guesty for Host Assessment" April 28, 2024 5.0 Pros Extremely easy to navigate, integrate, automate, and manage several properties an several different booking channels. Cons Customer Support, although helpful, lags in response. Back and forth communication can some times take days. Review Source Response from Guesty May 9, 2024 Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth. - The Guesty Team RB Rob B. Lodge owner Hospitality Used the software for: Less than 6 months ### "Live what this will" December 14, 2021 5.0 Giving automated messenger messages along with emails and SMS (free) consistently over AirBnB - Booking com & Vrbo Pros Wow wee! I am loving setting up my new holiday let Beech Lodges platform channels so that for instance I can have a single set of automated messages that give my up coming guests the confidence that things are on track. I’ve also just discovered the integration with Schlage door locks that enables full automation of unique guest door entry codes. These generated codes can also be automatically entered into the messages just before the guests arrive. Coolio … 👀 lookout for keyless entry at my new holiday lettings beech lodge very soon. Cons Not sure yet so far so good just that I guess that it’s another monthly bill all be it well worth it. Review Source SS Sara S. Director of Operations Real Estate Used the software for: 6-12 months ### "Great platform with lots of features" November 14, 2022 5.0 Pros Having all of our rental platforms in one place, with one shared calendar is so helpful. We've never had a double booking, and the messaging with guests is simple. Sharing calendar information with booking sites, TurnoverBnB, and PriceLabs has been fantastic. Making the direct booking site and linking my Stripe account was quick, easy, and will save us a lot of money on booking fees. A great resource that saves me time and money. Cons Guesty for Hosts can be a little slow to open or sync sometimes. It takes several minutes for a reservation from AirBnb or VRBO to show up on Guesty, and for a reservation to show up on TurnoverBnB. The unified messaging inbox is helpful, but is also a bit slow. I also don't like that you need to update to Guesty for Pros to fully integrate with other sites like StayFi. Reason for choosing Guesty Lite We only have two properties at the moment, but we are expanding and will likely switch to Guesty for Pros very soon. Review Source KF Krystal F. Owner Real Estate Used the software for: Less than 6 months ### "Saved my sanity from host of 3 properties" November 14, 2022 5.0 Love this software. I did a lot of research and am on a budget, so I appreciate all that this platform offers for the cost. Ease of use was also super important to me and I have that here! Pros Not having to check multiple platforms for multiple properties throughout each day has saved me so much time and stress! I felt overwhelmed previously and didn't trust myself/my memory of what was happening each day without checking all of the platforms over and over. What a time waster! Not dealing with that anymore has rejuvenated my new career as a host. Thank you! Cons I haven't found my least favorite aspect of this software yet, but my next step is to use it to build my own website to get my own bookings on my own and I hope that is just as easy as everything else has been! Reason for choosing Guesty Lite Ease of use, reviews, cost. Review Source MH Morgan H. Owner Real Estate Used the software for: Less than 6 months ### "Great for integration " March 15, 2023 5.0 Guesty itself is intuitive and easy to use, the integration with VRBO was painful, but it seems that was on the VRBO side Pros The ability to sync calendars and integrate with price labs is great! Guesty is now the master source of information for my air bnb and VRBO accounts Cons The calendar management, while powerful, the view is meant to manage 10+ properties, would love to be able to see it in a calendar view of I have one property instead of a table with 1 row Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Lite Recommendation from other ghosts Review Source DS Derek S. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Manage multiple listings easily on mobile" January 14, 2020 4.0 Making changes to listing to improve search rank and conversions is difficult without knowing where you rank, Your Porter App solved this with amazing weekly search reports. Pros Understanding where your property shows up in Airbnb search ranking is critical, even more important is what you do about it. Your Porter App provides weekly performance reports that allow you to monitor your Airbnb search ranking within a comparable competition set (ie: number of bedrooms, bathrooms, beds, etc) Managing your Airbnb search rank goes a long way toward improving your conversion rates and increasing yield, Your Porter App is an essential tool in your STR (Short Term Rental) toolbox providing results you can measure. Cons Aside from the apprehension of relinquishing direct control of the listing on Airbnb, activating went smoothly but I didn’t like the fact that I no longer can rely on Airbnb’s Market Trends and Smart Pricing for guidance on pricing strategy. Reason for choosing Guesty Lite Direct booking website and reports that some of the other companies had poor support. It is an anxious moment when you initially flip the switch and relinquish control of your direct listing to a 3rd party app, I could not do that without the confidence of knowing that company with stand behind their product. Your Porter App stands behind their product, at least so far:) Review Source Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.