# Page 2 | Guesty Lite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Guesty Lite the right Hospitality Property Management solution for you? Explore 547 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169863/Your-Porter-App/reviews --- Guesty Lite 4.7 (547) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Guesty Lite ## Showing most helpful reviews Showing 26-50 of 547 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HL Harvey L. Director Hospitality Used the software for: 6-12 months ### "Disappointed " August 14, 2024 3.0 Overall, disappointed with it, great idea, badly executed Pros That it pulled my Airbnb listings into one place Cons It often doesn't load, it doesn't tie my listings into the right place sometimes, notifications to the cleaners don't go out more than they do go out, the support is atrocious takes week and sometimes months to get back to you (3 months is my record for a reply) Review Source Response from Guesty August 21, 2024 We apologize for the inconvenience you've encountered. Your feedback is important to us, and we're eager to understand your specific concerns and find solutions. Please share your contact details, including your email, so we can reach out to you as soon as possible to address any issues you're facing. - The Guesty Team KC Katharine C. Owner Events Services Used the software for: 6-12 months ### "This is a must for vacation rentals" July 27, 2024 5.0 I cannot say enough good things about Guesty for hosts. Its a one stop booking platform that even allows direct bookings through your website. Pros It's easy to use and consolidates all the booking channels into one place. Set up is easy. Cons Wish I could use different payment processors other than stripe or PayPal. Review Source Response from Guesty August 4, 2024 Hi Katharine, we're delighted to hear our solution has simplified things for you. Your success is our priority! - The Guesty Team JM Jacob M. Property Manager Hospitality Used the software for: 2+ years ### "Poor Support and Integrations" July 1, 2024 3.0 It was not a good experience and will probably be switching soon. Pros Guesty for Hosts does the minimum well, but there are other better products out there for less money. Cons Guesty for Hosts has poor customer support. They treat Guesty for Hosts very badly and seem to have little regard for Hosts users compared to Guesty for Pros. They focus all of their time and energy on the Pros. Why even have a Hosts level if they don't support the users or update the product. They do false advertising to draw you in only to discover that most of the integrations with other products are only for the Pros subscription and the Hosts level. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty Lite Recommendations from others. Review Source Response from Guesty July 7, 2024 Hello Jacob, We're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly. Thanks, The Guesty Team AH Albron H. President Market Research Used the software for: 1-2 years ### "Daily user - Airbnb" March 23, 2024 4.0 Pros I am very happy with the integration modules allowing cross promotion between platforms, and the ability to manage smart locks via the site relieves a lot of stress and reduces manual input required. Cons The calendar functionality used on a mobile device, can be a little more user friendly. Often when editing current reservations or updating blocked out dates, it takes a few hops, skips, and jumps to get the task accomplished. Review Source Response from Guesty June 26, 2024 Hi Albron, We apologize for the delayed response. Thank you for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty for Hosts. - The Guesty Team MB Mick B. Manager Hospitality Used the software for: 6-12 months ### "Great app - easy to use" May 16, 2024 5.0 Pros The application provides us with a one-stop management portal. Very easy to use and manage multiple services Cons Flexibility and absence of sophisticated pricing tools and AI Review Source Response from Guesty May 27, 2024 Thanks, Mick! Helping our customers thrive is what motivates us every day at Guesty. - The Guesty Team JS Joe S. Onwer Hospitality Used the software for: 1-2 years ### "Stark Industries Property Group Guesty for Host Assessment" April 28, 2024 5.0 Pros Extremely easy to navigate, integrate, automate, and manage several properties an several different booking channels. Cons Customer Support, although helpful, lags in response. Back and forth communication can some times take days. Review Source Response from Guesty May 9, 2024 Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth. - The Guesty Team KH Kim H. Owner Real Estate Used the software for: 2+ years ### "Buyer beware they’re very unreliable in so many ways " March 9, 2024 1.0 Definitely not a good experience. Overall, we decided to go with another software after giving them chances. Customer service is slow to answer, and there are just way too many glitches with calendars and double bookings. We have posted on host support sites and have the same thing for many owners. Pros The ease of set up and easy to maneuver on the site and app Cons They are one of the most unreliable, inconsistent and unprofessional companies we have dealt with in this business. It takes days for customer service to answer you if you’re having a problem, and most of the time, it’s a big answer, and requires you to go back-and-forth, which adds more time. The sync feature for calendars and integrations is horrible. we have had consistent double bookings because of glitches on their end. This is a dealbreaker for us. Reason for choosing Guesty Lite Price was lower and they seemed to be easy to work with, initially Review Source Response from Guesty March 18, 2024 Hi Kim, thank you for raising your feedback with us. We understand the frustration that comes with experiencing disruptions in your business operations. As a software startup, we are dedicated to providing the best service possible and strive to minimize such disruptions. As we actively work on implementing innovative solutions for our clients, we focus efforts on improving our internal operations as well. We'd be more than happy to further discuss our path to enhancing user experience by scheduling a call with one of our professionals. Thanks, The Guesty Team KG Kathy G. General Manager Hospitality Used the software for: 2+ years ### "Multi Platform User Review of Guesty" November 28, 2023 5.0 Guesty overall has been a top notch experience for us. We've had some technical glitches and customer service sometimes is on the slow side with today's work enviroment of too much work and not enough employees, but Guesty has done a great job overall of managing our platforms and I would highly recommend it. Pros Overall, Guesty is a fantastic tool. The ease of having all of our listings and information all in one place, makes the management of our listings so much easier. Guesty is also very user friendly and at the same time a very robust application. Cons The integration platform is at times cumbersome and sometimes confusing. Step by step directions need to be updated to match the actual integration process for each platform. Review Source Jeff K. Host Hospitality Used the software for: I used a free trial ### "Broken Vrbo Integration" June 12, 2023 3.0 As of this review (June 12th, 2023), I would recommend using a different platform if planning to list on sites outside of AirBnb. The bugs I experienced in my 2 weeks were too severe, slow, and difficult to resolve. I don't have a problem using buggy software until it starts affecting the basic task at hand; unfortunately, I believe Guesty For Hosts is a software that was rolled out too early and could cause more harm than good to a customer.Overall: 3/5 starsUser Interface: 3/5 stars (Mobile Included)AirBnb Integration: 4.5/5 starsVrbo Integration: 2/5 starsCustomer Support Speed/Reliability: 1/5 stars Pros Syncing calendars between AirBnb and Vrbo. This worked most of the time, but I did have multiple issues with Vrbo reservations lagging to show on customer-facing calendars. This led to an instance of a double booking. Ultimately, I "resolved" this issue by disabling Instant Bookings-- therefore, all reservations are filtered manually. Cons Guesty's integration into Vrbo is broken to put it simply. To start, it was slow to integrate as it took ~3 days of downtime before my Vrbo posting was manageable again (if you integrate before your rental season, this shouldn't be a problem). Once integrated, Guesty attempted to deploy my AirBnb listing to the Vrbo platform but botched the job as it modified the Vrbo listing to have 13 bedrooms opposed to the 2 bedrooms my AirBnb displays (AirBnb has a feature to assign pictures to each room, and somehow the 13 rooms in my house each were listed as bedrooms on Vrbo).Another issue I continue to see is that Vrbo reservation lag to update in Guesty's database (and one time not populating in the database at all). If Instant Booking is enabled and you're in a popular area, you will observe scheduling conflicts.Lastly and potentially the biggest issue of Guesty, is the limited Customer Support. There's no phone number to call and it operates on an "email ticket" basis-- so a day or two can go by before hearing back from them. This can be detrimental when mixing the previously mentioned bugs into time-sensitive scenarios. With that being said, once I was able to schedule a video call with their Customer Support, I was matched with someone who was helpful-- you can just tell they're heavily outmatched with all the issues they're receiving. Review Source EH Evangeline H. Owner Hospitality Used the software for: 2+ years ### "Great Software that is easy to use! " February 25, 2023 4.0 Overall Guesty for Hosts is a game changer. I would recommend to anyone - easy to use, easy to expand off of, affordable. Good Product. Pros It is very easy to set up and add on different features. It gives you most of what you need for a full scale STR Business. Cons The Owner Statements and occasional glitches are not very good. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) I switched before Guesty bought out what is now Guesty for Hosts - I switched because Guesty was too expensive. Review Source CH Cliff H. Investor Real Estate Used the software for: 2+ years ### "Mobile. Universal. Failing." August 27, 2022 2.0 I have been a ProHost on Guesty for Hosts (formerly known as YourPorter) for many years now and only after testing/comparing nearly every short term rental software on the market in excruciating depth. At that time back in 2019, this was truly the premier option for managing a handful of short term rental properties quickly, efficiently, and from any device. The Porter team felt small, but development was rapid and support responsive. Most/all of that changed with the acquisition and rebranding into Guesty for Hosts. Customer support responses are canned, generic, and generally careless. Significant bugs, including major ones that mess up pricing when used with industry standard smart pricing tools, break availability windows when toggling between options, and mandate force-quitting the iOS mobile app on every relaunch are persistent and unresolved months after being reported. While I still love the idea of mobile-first channel manager with the features and flexibility that Guesty for Hosts offers, the growing list of major bugs that cause me hours of troubleshooting and self-solving are growing old and I am beginning to start looking/testing other channel management tools that work more consistently and reliably, without costing an arm and a leg. Pros Automated messaging includes several features beyond the industry standard dynamic tags from customer reservations like if/then messaging criteria that can be used to create advanced guest upsells based on whether or not there are guests checking in before/after others, whether a guest has completed the integrated check-in form, and how many other reservation variables such as min/max guests, min/max stays, and days to check-in. Additionally, the mobile-first UX of the product makes managing on smartphone (almost) as easy as managing on desktop, with most/all features available on the go, even if things like messaging templates are largely unusable given tiny text entry fields and dated web-frame based UI. Lastly, integrated direct booking capability provides additional revenue opportunities for hosts with chops to register their own domain name and promote their own booking capabilities to avoid the 20-30% platform tax. Cons Ever since the Guesty acquisition customer support has gone off the rails: support inquiries are generally responses with canned/generic responses, new features are nonexistent, and longstanding bugs in the software (like the one that can't unblock availability in your calendar if/when you change the availability window) will cost hosts who use the product real dollars. Additionally, the dated mobile interface, while undoubtedly innovative back in its day used a dated, cross-platform technology that's largely just embedding sliding webpage frames inside of a local mobile app. This has led to the need for me to force-quit the iOS map nearly \*every single time it's launched\* in order to even view/access the calendar on an iPhone. Alternatives considered [Uplisting](https://www.capterra.com/p/154137/Uplisting/)[Tokeet](https://www.capterra.com/p/155340/Tokeet/)[Elina](https://www.capterra.com/p/98868/Elina/)[Beds24](https://www.capterra.com/p/123511/Beds24-com/)[Lodgix](https://www.capterra.com/p/114032/Lodgix-com/) Reason for choosing Guesty Lite Originally: mobile-first design that allowed 100% management from mobile interface. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) Greater features and mobile flexibility. Review Source MF Matthew F. owner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Using Your Porter Vs Other PMS/CM applications" February 18, 2021 5.0 Its a great app. Our company went through 4 other apps before settling with your porter. Pros \-Lets start by simply putting they connect to the listings very easily/fast -Automated MSG is a must these days and is a plus that we can send SMS or Whatsapp msg. (The Whatsapp feature would be a lot better if we didn't have to add every guest to out contacts but I do understand that not in your control). -The task manager is also a must for cleaners and maintenance. (we don't use it as much as we should but it is a great tool to have once we get more properties) -The integration with Booking/VRBO is also a plus. Some of the better PMS services only have airbnb and VRBO and other have over 100+ and they don't matter. sorry to say this but maybe people around the world use these very small websites to book accommodations but to me its just too small a market to even use and waste time connecting to. (Airbnb, VRBO, Expedia, Booking.com are the main ones to look for) -Of course the calendar and timeline feature is good but every single PMS/CM has this and some are better and some are worse. They work and that's all that matters. -The booster feature seems good but who knows if it really works. The algorithms change for all the aps to know if updating a photo here and there actually does anything. The truth is if your using any of these apps the best way to take advantage of them is to use a dynamic pricing app with them. -Last thing...use a dynamic pricing app with this to get the best use of the calendar and pricing together. It saves time and brings in more money. Cons \-Not a fan of the fact you need to have the default language in English. I live in France and although the app automatically changes the language, when you want to send a quick one time MSG it always sends it in English and doesn't have the option to change it to the secondary language. (at least on the mobile app). -last is the automated msg. This has been the best feature we have used on any PMS apps and is an MUST for us going forward. Your Porters has a decent interface and is simple to use but sometimes we wish they had more A.I features that can detect keywords and auto reply. For example: We continuously get asked for our address no matter how many times its on our listing, but if the app could detect when someone askes these obvious questions it will send a msg back right away it would be PERFECT! these days more and more apps are doing this type of auto MSG and I think if Your porter continues to update this feature we will never leave. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) We were going through all the types of apps for short term rentals that has 4 main things -compatible with Pricelabs -Tasks for cleaners / maintenance workers -direct booking feature / website -AUTO MESSAGES! (most important time saver) with that being said almost all the apps we tried we for small businesses like ours that mainly focused on Airbnb. Review Source Oscar Alberto N. CEO Hospitality Used the software for: 2+ years ### "Puede que sea la mas competitiva de todos los PMS que he probado" May 25, 2023 5.0 En general, Guesty es una solución poderosa para cualquier anfitrión que busque administrar múltiples listados de alquiler de vacaciones. Mientras hay algunas áreas que podrían mejorarse, su funcionalidad robust Pros Mi experiencia con Guesty ha sido en general muy positiva, y por eso le otorgo 4.75 estrellas de 5. Como anfitrión, he encontrado que la plataforma es de gran ayuda para administrar mis propiedades a través de múltiples plataformas de alquiler vacacional, incluyendo Airbnb.Lo que más destaco de Guesty es su funcionalidad completa. La plataforma ofrece una amplia variedad de herramientas para administrar reservas, establecer precios dinámicos, comunicarse con los huéspedes y mucho más. El panel de control es intuitivo y fácil de usar, lo que me ha permitido administrar mis propiedades de manera eficiente.Además, la capacidad de sincronización de Guesty con varios canales de reserva es un activo enorme. Esta funcionalidad ha simplificado enormemente el proceso de mantener actualizados mis listados en diferentes plataformas.El soporte al cliente de Guesty también ha sido muy útil. Cuando he tenido problemas o preguntas, el equipo de soporte siempre ha sido receptivo y ha trabajado para solucionar mis problemas de manera oportuna. Cons No obstante, hay espacio para mejorar. En ocasiones, he experimentado problemas con la sincronización de precios y la actualización del calendario, pero el soporte al cliente fue capaz de asistirme en la solución de estos inconvenientes. Review Source JH James H. Owner Hospitality Used the software for: 6-12 months ### "Must have STR management program in the palm of your hand!" November 24, 2021 5.0 I started with yourporter which was purchased by Guesty and it was a seamless transition. I have been extremely satisfied with this program and highly recommend it to anyone who has short term rentals! Pros There are so many great features in this program. It allows me to manage multiple units across several platforms and simplified the management processes whether scheduling a cleaning, changing rates and availability, prevents double booking across platforms and I’ve set up a consistent messaging to my clients. I also love the automated reviews. Saves me much time and effort and allows for effective communications with my co-host and cleaning crews. It also has an AirBnB listing booster and my rooms get consistently booked. I highly recommend using this program if you have multiple units. Cons I have not had any problems or issues with this program. If I could wish for anything I would ask that they integrate with other smart lock systems. I use Wyze locks which are reasonably priced and have worked very well for me. If they could add that integration I would be overjoyed. Review Source NP Noel P. Partner Real Estate Used the software for: Less than 6 months ### "Transitioning from Jurny to Guesty" March 29, 2024 5.0 So far so very good, the technology is top of the line and the team behind it even more. Pros A full suite of services with great support staff, not only the technology is top of the line but the ease of configuration as well. Also, Guesty is one of the very few companies offering a complete solution that includes guest communications Cons Nothing so far. As we move forward I am sure there will be things that will need to be addressed, specially as they continue integrating AI into the tool, but so far everything I have requested I have been satisfied Reason for choosing Guesty Lite Top of the line technology, and a great Guest Communications Solution (GCS) combined with a fast onboarding Switched from [Jurny](https://www.capterra.com/p/248560/Jurny/) Jurny eliminated the Jurny Pro+ service and gave us less than a month to migrate. The options they provided were not what we needed Review Source Response from Guesty April 14, 2024 Hi Noel, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! Thanks, The Guesty Team Alejandro C. CEO Real Estate Used the software for: I used a free trial ### "Me encanta usar Guesty for Hosts para gestionar mis anuncios de Airbnb." October 16, 2023 5.0 Guesty for Hosts me ahorra unas 48 horas a la semana, ya que automatiza muchas de las tareas que antes tenía que hacer manualmente, como enviar mensajes de bienvenida, solicitar reseñas, actualizar precios y disponibilidad, etc. Estoy muy satisfecho con Guesty for Hosts y lo recomiendo a todos los anfitriones de Airbnb que quieran optimizar su tiempo y aumentar sus ingresos. Pros Lo que más me gusta de esta aplicación es su integración casi nativa con Airbnb, lo que me permite sincronizar mis calendarios, precios, mensajes y reservas con facilidad. Cons Poder tener multiples usuarios, que puedan tener un control limitado. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Guesty Lite Por la interfaz de usuario web y app. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) Antes de descubrir Guesty for Hosts, probé iGMS, pero no me convenció su interfaz ni su servicio al cliente. Guesty for Hosts es mucho más fácil de usar y tiene un excelente soporte técnico. Review Source MN Michelle N. Vacation rental business owner Hospitality Used the software for: 1-2 years ### "If you don't use YouPorter App, you are wasting time and money." May 2, 2019 5.0 I now have more time to do other things thanks to Your Porter App. I no longer need to write out a message for every single guest and remember to send them and I don't have to organize cleaning staff because YourPorter App does all of that for me. Using YourPorter App has given me the freedom to be able to leave town and still run my business efficiently and effectively. I highly recommend it. Pros YourPorter App does everything I need it to do and then some. I originally signed up because it would push my AirBnB rates to Booking.com automatically and that was all I was going to use it for. However, the auto-messaging system has proven invaluable. I can tailor messages and have them sent at specific times and on specific days. This feature is incredibly useful because I can send my lock box code at a specific time, thereby preventing guests from unexpectedly showing up and trying to check in early. I can also schedule all commonly sent emails, such as thanking them for booking, sending directions to our place, a message the next day asking if they settled in Ok and if they need anything. Guests love that I check in with them and I never forget to do so, thanks to YourPorter App. With the teammates feature, you can add teammates and assign them tasks such as cleaning, and is such a valuable portion of the software that I could not do without it. I can organize all my cleaning staff and have them clean when they need to and I never need to remind them because YourPorter App automatically does that for me. It can also let them know when we have check-ins and for how many guests so they can set up the continental breakfasts for them. The income report is also a great addition. There are so many features that I am still discovering all of them and how to implement them to my best advantage. Cons A written FAQ would be good. However, the support staff are very quick to answer when you have a question. Review Source Pedro A. Co-founder Hospitality Used the software for: 1-2 years ### "Must have for a small property management company" May 18, 2022 5.0 Definitely an easy path for a new property management company or individual. If you work with a few houses, it´s the best choice in the market. I have had around 30/40 Demos within the channel manager/PMS sector and can tell you that this is the best price quality in the market. Pros This Channel Manager is by far the easiest we have had so far on our company. It has all the functionalities you need and very user friendly. There is only customer support via e-mail, but they normally reply within the first 24 hours. Cons The reason why we are thinking of changing the software is due to the automatic email/messaging. If you have direct bookings or bookings from agencies that are not connected to the channel, you will need to send messages manually. This is ok when you have a few houses, but when you grow your business, you want to optimize the operation as best as you can. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Guesty Lite All the features at unbeatable price. Review Source EH Eric H. Manager Hospitality Used the software for: Less than 6 months ### "Great to manage your vacation rental" October 20, 2022 5.0 Great experience so far, we only have one vacation rental so this review is for Guesty for Hosts. We are acquiring more vacation rentals and will soon upgrade to the Guesty pros platform. Pros Very easy to set up and use. You HAVE to have your Airbnb account 100% set up before you open your account in Guesty as that is the only way it moves forward with this in place as it copies all the information over for your convenience and hence you don't have to input the same information twice.Easy centralized messaging with guests. The calendar can sync with various price management tools like pricelabs. Cons I'd like to see the ability to create the calendar, search and payment widgets from the website menu to copy and add to your own website instead of having to embed the whole site into ours.Paypal integration would be fantastic as well. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) I can now say they are pretty similar. But I switched because of the auto messaging capability to be able to send at a specific hour, while Lodgify you can specify which day before, after check in etc, but not the hour on that automated task. Review Source DD Dave D. CFO Hospitality Used the software for: 2+ years ### "Poor customer service.. double booking " March 9, 2024 1.0 Poor support, unreliable and poor web calendars… stay away Pros Nothing to be honest. Poor support and calendar combination Cons Very unreliable, double bookings off an on but in the last week we had 4 double bookings. This added so much work to us and trying to iron out the issues with upset guests. No response from support for days of reaching out. When we canceled our subscription , low a behold… constant contact. Cost us time, money and host ratings Reason for choosing Guesty Lite Ratings on web search. Thought it would be easy to use. … no so much Review Source Response from Guesty March 18, 2024 Hi, thank you for raising your feedback with us. We understand the frustration that comes with experiencing disruptions in your business operations. As a software startup, we are dedicated to providing the best service possible and strive to minimize such disruptions. As we actively work on implementing innovative solutions for our clients, we focus efforts on improving our internal operations as well. We'd be more than happy to further discuss our path to enhancing user experience by scheduling a call with one of our professionals. Thanks, The Guesty Team Maria C. Executive Manager Hospitality Used the software for: 1-2 years ### "Simplifies our Business" June 21, 2023 5.0 Very good experience. Pros We love how its synchronized all our listings and made it easy for us to get reservations across platforms. Cons Sometimes the messaging might not sync a massage or sometimes it doesn't load the calendar or message center on mobile. Review Source mC meir C. owner Hospitality Used the software for: 2+ years ### "was a good product until was bought out by guesty" April 3, 2023 2.0 so i was with guesty for host( former yourporter) for over 5 years, until a year ago all was well, everything was working really good, and was very happy. 1 year ago it was bought out by guesty for hosts and since then everything just went downhill. Glitch after glitch, all of a sudden, overbookings, bookings from bookings.com weren't coming, parts of the calendar where blocked for some reason, and the website stopped working. Now i understand things can happen but when i wrote to there customer service, they barely respond and when they did they where very nice but barely took care of any of the issues, and when they did it took weeks or even month to fix. They left me very frustrated, real shame, needless to say I left guesty for host for another service provider. Pros its price was very low compared to other competitors and its app was good too. Cons The glitches and bugs, and kept on getting worse, in additional their customer service. Review Source RD Rachel D. Owner Real Estate Used the software for: 6-12 months ### "Great for Certain Functions" December 1, 2023 4.0 It's good, not great! Not bad enough to switch. Pros Ease of calendar and monthly invoices, I like that it integrates with Turno and door locks. Auto messaging Works great with AirBnb amd Booking. Cons Functionality and Messaging on VRBO is horrible. It messed up my listings 3x and said I had way more beds (like 16 or 18 per property, when it only has 3-4, and said it only had 1 bathroom instead of 2-3). Customer service is a joke. Sometimes takes days to get a response. No live chat or calling features. Most of the time the first and usually second reply don't even answer/understand my question and then its a back and forth. It took so long to set up, as does any channel manager, so I'm dealing with it instead of swtiching. Switched from [Uplisting](https://www.capterra.com/p/154137/Uplisting/) No VRBO messaging feature, auto messages were difficult and glitchy. Review Source EG Erik G. Owner Real Estate Used the software for: 1-2 years ### "Guesty for Hosts" October 10, 2023 5.0 I have been using Guesty for Hosts for over a year now and it has been a great experience! The system is very user friendly and customer service is exceptional! It does everything I need from automatic templates/messages, lock integration, and syncing calendar between different platforms. Pros Integration with Airbnb and VRBO is very easy. What I like most about Guesty for Hosts is the synchronization to one calendar and the automatic messaging which saves me a lot of time. Cons One feature that can be improved in the syncing between VRBO and Guesty for Hosts. It takes around 5-15 minutes to sync to Guesty for Hosts and block out the day on Airbnb. Review Source MBB Mary Beth B. Owner Real Estate Used the software for: 1-2 years ### "Guesty for Host - Past User's Input" October 9, 2023 3.0 It was a great PMS software to start with but needed more user friendly functionality with the owner statements, UX and better customer service when there are issues with the software. Pros Guesty for Hosts was a great way to get started with a few properties under management. The onboarding was a nice and easy process. Cons Guesty for Host has limitations once you reach 4 plus properties. I was having trouble integrating more due to limited features like the owner statements and the UX is very dated. It also took 7 plus days for IT tickets to be addresses. No one to call only an email for support. Reason for choosing Guesty Lite I was new in PMS software and Guesty for Hosts was one of the top rated at the time. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.