# Page 2 | Race Entry Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Race Entry the right Registration solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169870/Race-Entry/reviews --- Race Entry 4.8 (151) [View alternatives](https://www.capterra.com/p/169870/Race-Entry/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Page 2 - Reviews of Race Entry ## Showing most helpful reviews Showing 26-50 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RL Robert L. Senior Partner Events Services Used the software for: 2+ years ### "The best registration site around" September 10, 2024 5.0 My company moved over to RaceEntry a few years ago from another platform and haven't looked back I continue to tell others about the site for their events and plan to do so far into the future. Pros Ease of use from both race director and registrant Support The ability to so much from one central location visuals of the page is professional and makes the process of registering straight forward. Cons The only real issue I have with the site is that there are some things that can get set up on the page and if you copy it to the next year it has required me to request assistance to remove it. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Price was to high Registration requirements Lack of custominization Review Source Response from Race Registration Online September 11, 2024 Thank you for the review! We enjoy working with you and value your feedback as we regularly improve our software. LT Laura T. Owner Sports Used the software for: 2+ years ### "\[sensitive content hidden\] at RaceEntry has top notch customer service (rate him 12 out of 10)" February 27, 2024 5.0 The system is easy to use and \[sensitive content hidden\] is a wonderful rep for Race Entry Pros Even someone like myself that isn’t very tech savvy can navigate through and figure out how to set up my various registration sites. If I’m not sure how to do something; \[sensitive content hidden\] is always there to help. He even answered an emergency call from me on Father’s Day from the top of a mountain when I accidentally did something that shut down my registration. Cons What’s not to like?! If I have to pick something, it is hard to edit pricing. Reason for choosing Race Entry N/A already answered this question. There is nothing else to say here Switched from [Active Compliance Monitor](https://www.capterra.com/p/173029/ComplyWorks-Worksite-Solution/) The auto fill did not find the 2 products I used before Event Brite had terrible customer serve for both the participants and myself. I like that I can “hide” a few extra dollars in the processing fees for my company because your fees are reasonable from the start. I like that the sign up looks just like my website and not a third party vendor Active.com gave me very bad advertising advice so they could fill their own pockets. They had me advertise 8 months prior to a fun run event when we should have waited until more like 6 weeks prior Review Source Response from Race Registration Online April 3, 2024 Thanks for the feedback. We look forward to continuing to improve. SR Sean R. Race Director Events Services Used the software for: 2+ years ### "\[sensitive content hidden\] is great!" August 23, 2023 5.0 I enjoy working with \[sensitive content hidden\] even though he is an avid hunter and enjoys shooting fuzzy animals. In Disney's world, he would be a villain. In my world, he's a rockstar! Pros \[sensitive content hidden\] is highly responsive to customer service needs and tries to find a solution to any problem you have. Cons Some of the platform programming has limitations. Customization can take time. Reason for choosing Race Entry Customer serviceResponsiveness Review Source Response from Race Registration Online April 3, 2024 Thanks for the review! Gavin M. Director Events Services Used the software for: 2+ years ### "Great Service" January 28, 2020 5.0 Pros The staff at Race Entry always provides great service and are always looking for ways to help out. Cons I would like it better if the user could upload lists of people rather than having to get their staff to do it for us which creates an extra step. Review Source Response from Race Registration Online February 5, 2020 Thanks for the review. We actually use to allow event organizers to upload their own participants, but we found that the complication of the feature lead to frustration. Historically it has been faster for us to do this for our customers than to teach all the possible weird file issues that may need to be addressed depending on where your file came from. We just did not want users to be frustrated with how hard it is to upload if it is due to a file issue that might get blamed mistakenly on our software. We would rather us get frustrated by a bad file than our customers. This may be to sweeping of a policy, but we will take your feedback into consideration. Thanks for the review! SH Sherissa H. Homemaker Apparel & Fashion Used the software for: 6-12 months ### "Race entry is wonderful " March 1, 2023 5.0 Overall, I really enjoy using race entry. It has been a big benefit for my company. Pros Very easy to use and great for tracking and data management. Cons A little expensive, but well worth the cost. Review Source Response from Race Registration Online June 16, 2023 Thanks for the kind review. We appreciate your business. VR Verified Reviewer Special Events and Programs Coordinator Events Services Used the software for: 1-2 years ### "Best customer service" September 7, 2018 5.0 The marketing tools are impressive - the referral system and the fundraising options really help attract participants. Most importantly, the customer service is five star. I think I am a mess to deal with, but Customer service agent is persistent and patient. he is quick to respond and resolve. You can't get that kind of personal attention from other sites. Pros This is by far the most attractive system out there. The registration site is bright and attractive as well as being user friendly. The reports are easy to pull us, the options for marketing and fundraising are the best I have seen on the market. Cons Can't think of any. I have not found anything I don't like. I am not kidding. Review Source Response from Race Registration Online September 13, 2018 Thanks for the terrific review. MV Monica V. Director Non-Profit Organization Management Used the software for: 2+ years ### "\[sensitive content hidden\] is WONDERFUL" November 13, 2023 5.0 Great experience because of \[sensitive content hidden\]. He will continue to make it a great system for us. Pros \[sensitive content hidden\] is always available and has a ton of patience with me! Cons There is nothing I do not like, I just need to learn the system better. \[sensitive content hidden\] will help me. Review Source Response from Race Registration Online April 3, 2024 Thanks for the feedback. We are starting to make tutorial videos, so hopefully that will help you to learn the software. The rep will also remain very available to make sure you are always taken care of. PN Patrick N. Volunteer Race Director Primary/Secondary Education Used the software for: 2+ years ### "Exceptionally great customer service" March 17, 2020 5.0 Superior service. They make it easy for me. Pros The fee is lower and the service is way better than Active.com. Emailed questions and requests are addressed immediately. Cons I have an idea for a feature: For annual races such as the LL, create standings with course records and division records. I am sure fast runners would like to see their name on top of the list. Reason for choosing Race Entry see above Review Source Response from Race Registration Online March 24, 2020 Thanks for the great review, and for the idea. I agree that people would love to see course records. It probably would require event directors to put a little extra effort in adjusting records, because we would only know fastest times for what was uploaded into our system. There may be past race results outside the system. I do like the idea, and we may implement this in the future. Derek L. Senior Product Manager Renewables & Environment Used the software for: 2+ years ### "Race Entry ease of use" September 4, 2018 5.0 Pros Race Entry is very easy to use. It is extremely easy to use year over year, I love the fact that i can just copy last years race entry, registration and marketing pages and just update them to this years information. The graphs that they have that show timelines from previous years of when people signed up are very helpful in our e-mail marketing campaigns. Cons It was not as intuitive the first year i used it, there were too many options that were not spelled out clearly, but after just a little practice it became very easy to use. I am glad that I had a Sales/Customer Service person who walked me though all the features the first year. Review Source Response from Race Registration Online September 7, 2018 Thanks for the feedback. We are thinking of making some tutorial videos, but this of course will never replace our stellar customer service team. Craig S. Executive Director/Co-founder Fund-Raising Used the software for: 2+ years ### "Race Entry" September 4, 2018 5.0 Experience has been amazing. In particular customer support has been exceptional from day one, as he even answered a late night text message on the eve of our race. Pros It just makes everything about the race so much easier to handle. Being able to use promo codes at various levels is a huge plus for us when working with our sponsorship packages. Being able to copy a race from one year to the next is also very convenient since very few things change for our race. Cons Haven’t found any issues. Some of the formatting on the registration page with background colors can look bad sometimes though. Review Source Response from Race Registration Online September 7, 2018 Craig- Thank you for the feedback and the kind review. I would love to know what issues you had with the colors on your form to see if we can help resolve that for you. If you have a moment reach out to your rep, or contact support@raceentry.com DH Deidre H. Owner Events Services Used the software for: 1-2 years ### "Very impressive and easy system to use! " January 24, 2023 5.0 I needed a decent amount of handholding last year and this year, getting braver to try new features. \[sensitive content hidden\] has been instrumental in helping me grow our features and is always available no matter how small the question is! Pros I had never planned a race until last year. Now I've more comfortable with it and its so simple! Cons I wish we could customize our URL. Maybe we can and I just don't know?? Review Source Response from Race Registration Online February 12, 2023 Thanks for the nice review. We are working right now to make event websites free. After the project is completed you can use whatever domain name you want. Stay tuned. JD Jonathan D. Race Director, Las Vegas Great Santa Run Used the software for: 1-2 years ### "Software has been exceptionally easy to implement, administer, and user friendly on the front end. " February 21, 2018 5.0 Pros Our account manager, has been phenomenal in responding to our questions and assisting with any needs that we have with the software. His hospitality and willingness to assist at any time has elevated our experience with Race Entry. The platform is very user friendly on the front end for our participants and we have received very positive feedback in regards to Race Entry in comparison to the previous platform we used. The registration pricing is competitive and the donation fees are good. The software allows us to sale merchandise during the sign-up process which helped increase our overall merchandise sales for the year by 130% Cons Changes that can be made to the front end are quite basic; however, they fulfill every need we have and can still be influenced enough to present aesthetically to the customer. We saw our online donations go down when we began to use Race Entry due to a button that allows a participant to move through the donation page quickly without having to scroll through the page. Review Source Response from Race Registration Online September 7, 2018 Jonathan thank you for your review. We use to not have the button at the top of the charitable donation page, but we had races complain that they wanted a quicker way for people to register that did not want to donate. Due to your feedback we have now made it so that you have a setting that you can pick if you want a continue button at the top or not. You can force people to scroll to the bottom as you desired now. Contact Jared and he can give you a quick demo of this. Shawn L. Commercial Business Development Non-Profit Organization Management Used the software for: 2+ years ### "Race Entry " September 4, 2018 4.0 Pros The customer service is the best. It’s also easy to duplicate our events. Cons \- not user friendly - needs a face lift that is more 2018 - features to add multiple admins so you don’t have to add in every event. - make the registration options more flashy Review Source Response from Race Registration Online September 7, 2018 Shawn- Thank you for the feedback. I don't know if you have put all your events into a company yet, but if you create a company in the software you can add a new user to every single race all at the same time. I would love to know what some of your specific thoughts about the design are. If you have a free moment please pass some of this feedback along to your rep, or to the support team at: support@raceentry.com Thanks for your business! VR Verified Reviewer Office Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Small Organization Fundraiser Use" September 7, 2018 5.0 Love it! Would 100% use it again. Pros It was super helpful with organizing registrations and made keeping track of the registration funds so simple. Cons The only thing I would change about the software is to make the interface a bit more customizeable. We wanted to incorporate some student developed design in our portal but weren't able to. Review Source Response from Race Registration Online September 13, 2018 We would love to know more specifically what you had needed to do with student designs. If it is some art that can be incorporated on your form. When you have a free moment let us know what was desired more specifically and maybe we can help you with it at: support@raceentry.com Thanks for using Race Entry, and let us know how we can help! VR Verified Reviewer International Development Manager Sports Used the software for: 6-12 months ### "Rock Solid Product with Stellar Customer Support" September 4, 2018 4.0 Very quick to respond to needs, and support emails. We have been very pleased to use Race Entry for our needs. Pros Race Entry is intuitive. Features are easy to find and work the way you would expect them to work. Cons No support for multi language. We are limited in which races we can use with Race Entry because we can only use English. Review Source Response from Race Registration Online September 7, 2018 Thank you for the feedback. We have intent to become more international friendly with translation tools. We would love to know which countries your races are in that we should translate for first. If you have a free moment drop us a line at: support@raceentry.com IB Ian B. Race Director Sports Used the software for: 2+ years ### "Race Entry review" September 4, 2018 5.0 Pros General ease of use and number of functions. The ability to create a race map (although not really possible for trail runs) is a nice feature Cons No option for secondary charges/changes after registration (i.e. letting a participant update their profile or change races if allowed. Sometimes these changes incur a fee and there is no way to let the participant make these changes or pay these fees within the platform. Changes can be made on the backend, but it would be very useful to allow participants to manage this themselves. Perhaps allowing them to set up “profiles” would allow this? Review Source Response from Race Registration Online September 7, 2018 Ian- Thanks for the review. If I understand correctly you are wanting people to be able to switch between categories and charge the difference in price and possibly add a fee? If this is correct you can set that up in on the transfers page which can be found on your race dashboard. As far as the maps you can actually make maps for trail runs if you turn on the "off road" mode. This will let you draw your map on trails or even over water if you have a triathlon. If these solutions above don't resolve your concerns reach out to us with some more specifics at: support@raceentry.com CT Cassie T. Program Manager Education Management Used the software for: 2+ years ### "I love Race Entry" September 4, 2018 5.0 Our move to Race Entry was the best thing we did for our race. It is clean and functional and is so easy for me to use as an administrator. When I have a question, it is always answered quickly. I highly recommend Race Entry! Pros I love how user friendly it is. It is easy for me to find what I need when I need it. Cons The registration form can be a little difficult to modify once you've published it Review Source Response from Race Registration Online September 7, 2018 Cassie- Thank you for the feedback. I would love to know more about what you had trouble editing. Maybe we can assist? Reach out to us at: support@raceentry.com and I am sure we can figure it out for you. VR Verified Reviewer Race Operations Manager Sports Used the software for: 2+ years ### "Easy to Use Software" September 4, 2018 5.0 For a small non-profit race like ours, this platform has been the perfect solution. Pros The platform is easy to set up, very easy to use, it puts all of your information in one easy-to-access place, and it gives easy access to all of your timing people and other vendors. I wouldn't use anything else! Cons The charts and graphs are buggy occasionally and not always intuitive. Review Source Response from Race Registration Online September 7, 2018 Thanks for the kind review. Erika S. Associate Dog Trainer Non-Profit Organization Management Used the software for: 1-2 years ### "Great Platform for Race Directors" September 4, 2018 5.0 Customer service is outstanding. Pros I like all of the reporting features and the ability to fundraise. Cons There were a few times I needed assistance with changing the race fees. It wasn’t allowing me to do it, or it wasn’t working. Review Source Response from Race Registration Online September 7, 2018 Erika- Thank you for the feedback. I would love to know more about the issues you experienced with the pricing page. We have not had other reports with this page, so if we could get a bit more info we could probably help you troubleshoot the issue. Please contact your account rep, or shoot us an email to: support@raceentry.com so we can help you figure out what may be going on. Bill A. HR/Safety Manager Events Services Used the software for: 2+ years ### "Race Entry Customer support is fantastic." September 7, 2018 5.0 We use Race Entry for a benefit function. We are very satisfied with the results and ability to track our growth. Pros Easy to use. Has useful functions. Reasonable cost Cons Certain functions are a little hard to find until you understand what they are doing. Customer support was very helpful in guiding me or helping me with questions. Review Source Response from Race Registration Online September 13, 2018 Bill- Thanks for the great review. LS Lisa S. President Events Services Used the software for: 2+ years ### "Race Entry Review" September 4, 2018 5.0 Since using Race Entry, my race numbers have increased, and the ability to manage large numbers of registrants has gotten easier. Pros The ease of use, the stats, the customization. Cons The unsubscribe button doesn't seem to work. Review Source Response from Race Registration Online September 7, 2018 Lisa thank you for the kind review. We believe we know what may have caused the issue with the unsubscribe button. I don't know if your rep Jared has shown you the new company mass mailer, but I believe this feature would be a much better fit for you than the race mass mailer. If you need a quick demo reach out to your rep, or drop a line to support@raceentry.com Thanks for your business! AR Alex R. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "RaceEntry: Easiest Platform Out There" February 1, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] has been an integral part of our team in creating and managing our RaceEntry account, we could not have asked for a better representative! Pros RaceEntry is extremely easy to use and maneuver through the system/software. Cons I do believe the software could have a cleaner, more modern look to it. Review Source Response from Race Registration Online February 13, 2021 Alex thank you for your thoughts. We are currently working on some pretty big improvements to the site look and feel. I would love to get some of your specific recomendations when you have a free moment. We love customer feedback, and any areas you specifically felt were dated we would love to hear about to make sure that it is part of our updated look we are working on right now. Dave G. race director Recreational Facilities and Services Used the software for: 2+ years ### "Thanks" September 18, 2020 5.0 Been very happy with the website, the prompt payments and particularly \[SENSITIVE CONTENT HIDDEN\] great customer service. Pros Many options, fields. Easy to edit the race description. Cons Just a matter of learning what field does what I need it to. Review Source Response from Race Registration Online September 25, 2020 Thank you for the great feedback! We look forward to continuing to server you. TS Tabitha S. Economic Development Director Government Relations Used the software for: 1-2 years ### "Useful but couldn't get money back" September 7, 2018 5.0 See pros and cons... Pros Easy to use and navigate. Was able to print of racer's information. Cons There was a racer who paid twice, and we tried to contact you but no one responded and we had to deal with refund including the money you received. I would like to be able to print off a list with the racer's name, age, shirt size, and race so we could highlight check ins. Review Source Response from Race Registration Online September 13, 2018 Tabitha- Sorry you had a troublesome experience with the refunds. In the future if you need to do a refund that can be done easily by going to your view participants page, and then click the name of the runner. On that page there is a refund link right at the top of the page. You can pick the amount to refund. As far as the check in options we have a check in ap, we have a check in page on the site, and you can download and print your participants as you had wanted. It sounds like it may be a good idea for us to set up a quick call to show you how to do a few of the things you had wanted to do. We are happy to help. Fee free to reach out to your rep anytime, or contact us at: support@raceentry.com We want to make sure to help with all your concerns. Thanks for the review. AW Angie W. President Health, Wellness and Fitness Used the software for: 2+ years ### "Great company to work with!" September 7, 2018 5.0 LOVE RACE ENTRY! They take great care of us! Pros It's easy to set up events and has great features to help me take better care of our race participants. Cons I wish it were a little more clean and looked more up to date. Overall it's great, but I feel like the look could be a bit better. Review Source Response from Race Registration Online September 13, 2018 Angie- Thanks for using Race Entry for all these years. We would love to have some of your specific thought on design. Please get with Jared when you have a minute. We value your feedback. Thanks, Similar Products Featured