# Page 3 | Race Entry Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Race Entry the right Registration solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169870/Race-Entry/reviews --- Race Entry 4.8 (151) [View alternatives](https://www.capterra.com/p/169870/Race-Entry/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Page 3 - Reviews of Race Entry ## Showing most helpful reviews Showing 51-75 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CW Caleb W. Vip of Commuter Affairs Education Management Used the software for: 1-2 years ### "Walk 4 Warmth" September 10, 2018 5.0 N/a Pros It was easy to edit it. The function of the registration page was very successful. Cons The complexity of finding log in information from the racers. With our race managers help we were able to figure it out. Review Source Response from Race Registration Online September 11, 2018 Caleb Thanks for the feedback. We actually don't require log in information for the runners. This is one of the things that our research has shown runners prefer. When people go to make changes to their registration this is when a log in would be helpful. Our system has a nice way to handle this. They can simply click, "edit registration" on their confirmation email they got upon registering, or they can make an account. Most runners don't edit their registration, so for the majority of people it is nicer to not have to create an account while signing up for your race. We have seen that the simpler you make your registration path the higher the completion rate is on your registration form. We are very focused on growing your event, and this is why we opted to not require people to make accounts while registering, but allow it to happen when they need to make edits. Thanks for the nice review, and let us know if you run into any further issues. AR Anderson R. Manager Accounting Used the software for: I used a free trial ### "Regulating data entry with RACE ENTRY" June 9, 2023 5.0 With RACE ENTRY it is based on data entry which is very good.Customer service is very important for the growth of the platform Pros I always get answers from customer service, even if my problems are very specific. Cons I don't have the ability to change the lever size manually Review Source Response from Race Registration Online June 16, 2023 Thanks for the feedback. JW Jeremiah W. Director Recreational Facilities and Services Used the software for: 2+ years ### "I have used many and this is the BEST race registration platform out there!" September 5, 2018 5.0 We were able to sign up thousands of participants and their growth tools helped us to get more runners. Pros Super easy to use software. I especially love their customer support. They have made more than one custom feature for me and it was finished quickly! Cons I wish there was more TLC to the fundraising pages. They work great, and helped us raise money, but I think they could refine the design a bit on this part of their software. Review Source JC Jamie C. Race Director Events Services Used the software for: 6-12 months ### "Race review" September 4, 2018 5.0 The race process has been so smooth, and we have loved working with team. Pros How easy you can view the Dashboard to check on stats and financials. Cons Not as easy to see what kids are registered under parents. Review Source Response from Race Registration Online September 7, 2018 Jaimie- Thanks for the great review. It sounds like you would like to see which children are part of the same order. If this is what was desired you can click on a given parent you are wondering about on the view participants page, and then click the order total at the bottom. The order total hyperlink that shows the amount paid for the order when clicked will take you to a page that shows all other registrations that were part of the same order. This is also where you can process refunds. If this does not resolve your concern please reach out to us to give us a bit more detail of what you are looking for at: support@raceentry.com VR Verified Reviewer Development Coordinator Education Management Used the software for: 2+ years ### "Great platform!" September 7, 2018 5.0 Great! Pros I loved how easy it is to use Race Entry. Cons Honestly, nothing stands out to me. I had a fine time working in the platform. Review Source Response from Race Registration Online September 13, 2018 Thanks for the nice review. LS Layne S. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "2nd year with them, and will continue" November 25, 2017 5.0 We grew our participant number, we got better customer service, and there was no cost to use the software. Pros The growth tools have helps us increase our numbers for our women's half marathon this last couple years. I also love how easy it is to use. We save a ton of time with their data management tools. Cons I wish I could choose fonts on the registration form. The font they have is not bad, but it would be nice to have that flexibility. Review Source Response from Race Registration Online January 19, 2018 Thank you for your kind words. We will look into allowing font choices. KB Kendra B. Assistant Director Education Management Used the software for: 2+ years ### "Race Entry review" September 4, 2018 5.0 Pros There are lots of options and you are able to copy your data over from year to year. Cons The cost that it takes to operate it and the fact that there is nothing that perhaps makes you go through everything to make sure you have everything filled out to be successful. Review Source Response from Race Registration Online September 7, 2018 Kendra- Thank you for the nice review. It sounds like you needed a bit more help with the set up of your form. We have many growth tools that might be interesting to you, and I would love to know if there were specific things you felt were lacking during the set up process. If you have some specific, or even if you would like some quick help with your event feel free to reach out to your account rep, or drop us a line at: support@raceentry.com We want to make sure your event is a success, so let us know how we can help. PW Penny W. President Civic & Social Organization Used the software for: 6-12 months ### "Fantastic Help" September 7, 2018 5.0 What was most amazing was the personal call I received from Race Entry when I first signed up. I was so nervous to be a first time race director and I hardly knew what I was doing. They called shortly after I had signed up and I happened to still be working on setting up my race. They were able to answer my immediate questions and help me feel confident in their services. It was the best customer service I have ever experienced! Pros It was fairly intuitive to use and I was able to quickly get my race set up and managed. I loved how easy the links were to set up and share. Cons For a first timer, it was a little overwelming because there is so much there and available! I didn't have the time to really learn what I could do with the program to use it most effectively. There is a lot there that doesn't apply neccissarily to a first event but will hopefully be useful for future/repeat events. Review Source Response from Race Registration Online September 13, 2018 Penny thanks for the great review. We try to balance giving a ton of features to help you be successful and keep it simple to use. While this is a tough balance we will continue to peruse it. Thanks for the feedback. VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Race Entry review" September 4, 2018 5.0 We used Race Entry to manage our race series and individual races this past year. It was our first time using the software, and we will be back next year because of how easy it was to use, and how awesome the customer support was. Pros The ability to have complete control on registrations, marketing and all the growth tools at my finger tips. Cons Honestly, not one thing comes to mind. Review Source Response from Race Registration Online September 7, 2018 Thank you for your kind review. MM Maddie M. Race Director Events Services Used the software for: 2+ years ### "Krispy Kreme Challenge RaceEntry" September 5, 2018 3.0 RaceEntry has been an asset for registering participants for our race and our representative has been extremely helpful and supportive. Pros Our representative is extremely helpful with setting everything up and answering our questions. Cons The platform is slightly difficult to use. Our organization has a large number of members and sometimes it can be difficult to teach everyone how to use the website. Review Source Response from Race Registration Online February 12, 2023 We are glad you found the representative to be helpful. We would love to know which features were difficult as we aim to continue to improve our product. If you have a moment let your account rep know or send an email to support@raceentry.com Thanks for using Race Entry! LC Leslie C. Kindergarten Teacher Education Management Used the software for: 1-2 years ### "Worth the Money!" September 4, 2018 4.0 Very good. Customer service is excellent. Pros Access to wording and ease, ability to add what we wanted such as maps and pictures Cons Maybe too many buttons? I was always trying to find the spot that I was trying to get to. Of course, that's probably more user error than the actual software. :-) Review Source Response from Race Registration Online September 7, 2018 Leslie- Thank you for the feedback. We often try to be too much to too many people. While we can't please everyone we sure try our best at it. I suppose when we add many features it can make it difficult to find the specific ones that you want to use. We try hard to put the most used features in the most prominent locations. I would love to know which items you found hard to be difficult to locate. If you don't mind send us an email with what you have found hard to find, and we will see if it is something we can make more accessible. Email us at: support@raceentry.com VR Verified Reviewer Project Manager Aviation & Aerospace Used the software for: 1-2 years ### "Small events" September 4, 2018 4.0 They are great at helping me to get to where I needed to be to get my event going. Pros Easy to use with great customer support to make any transition easy and quick. Cons Some items that I wanted to try and customize were not available. I was stuck with only their options (not too big of a deal) Review Source Response from Race Registration Online September 7, 2018 Thanks for the review. We would love to know which items you had hoped to have more flexible customization for. If you have a moment please drop us a line about specifically you were looking for at: support@raceentry.com VR Verified Reviewer Campus Tour Guide Higher Education Used the software for: 6-12 months ### "Great product at a great price" February 14, 2019 5.0 Would definitely recommend if you manage races with a moderate or large amount of runners. Pros Race Entry was very useful for planning our charity 5k runs while at university. Its easy to use and has a great reporting tool. If you have any problems their customer service team is really helpful. Cons If you have people that register offline, there isn't really a way to upload those race entrants. Perhaps there is a way to do this, but I haven't found it. Review Source Response from Race Registration Online February 12, 2023 We can upload those participants for you in a snap. In the future if you have an excel or csv file you need uploaded simply send it on over to your account rep and we will get it done within 24 hours or less. AH Ann H. Organizer Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Customer Service" September 7, 2018 4.0 Very positive experience. Organizing my Fun Run had so many details to attend to and Race Entry made the registration process stress free. Pros I LOVED that I had one representative assigned to me who I talked to on the phone! I prefer talking over email in order to clarify instructions. She either answered promptly or returned my message in a very timely manner. I had a number of questions along the way and they were answered clearly and correctly. Cons My only somewhat negative experience was the fee added to the participants entry fee. I understand that a service needs to be paid for but I actually thought I was going to incur that fee as opposed to the registrant. However, I have not had any negative feedback from the participants so this is minor. Review Source Response from Race Registration Online September 13, 2018 Ann- There is a setting to cover the fee for your participants if this is preferred. Less than 2 percent of our races choose to utilize that setting, but it is available if that is your preference. I think the reason most races choose to pass the fee along is that runners are use to it, so it does not seem to detract from anyone participating, and you end up with more money. If you do want to pay the fee for your participants reach out to your account rep, or send a quick note to support@raceentry.com and we would be happy to set that up for you. SS Sam S. Head Cross Country Coach Sports Used the software for: 2+ years ### "Easy to use!" September 7, 2018 5.0 Race Entry is really easy to work with and they are able to customize things to fit the needs of the races I host. Pros I really like how easy it is to set up. The customer services is great and they can customize to fit my needs. Cons Nothing really. Although I wish (and maybe they do this and I haven't looked into it) they did chip timing for events. Review Source Response from Race Registration Online September 13, 2018 Sam- Thank you for your review. You are right that we do not at this time do race timing. We stick to race registration, but we do have a lot of nice tools for timers like online race results, an API into the 3 big race scoring software companies, etc. Thanks for using Race Entry. NC Nancy C. Race Director Sports Used the software for: 1-2 years ### "Race Director's view" September 14, 2018 5.0 My experience with Race Entry has been incredible. Customer support is incredible. They get back to me within an hour with the correct answer that keeps me moving. Pros I love the ease of setting up races and tracking data. It is really easy to create a new race from an old one. Cons Having the ability to group/alphabetize data would save me some time when I download data. Review Source Response from Race Registration Online September 19, 2018 Nancy- Thank you for the great review. I don't know if your account rep pointed this out to you or not, but you actually can download alphabetically as it sounds like you are wanting. You simply adjust the "sort by" selection which is the second item in the download window. You could choose to sort by any of the data columns that you prefer. If you have trouble finding it please reach out to your rep or to us at: support@raceentry.com RS Rod S. CEO Marketing and Advertising Used the software for: 2+ years ### "A good product for road racing registration." May 24, 2022 4.0 Pros Very simple sign up. Good for someone who is starting out with a new running/walking event. Cons You can't see other participants who had signed up for the race. Review Source Response from Race Registration Online May 27, 2022 Thanks for the review. There is actually a public link that directors can post to their event website that does show all the participants, and some events choose to use it while others do not. This link can be found in the "View Event Links" page that has a big green button to it from the event dashboard. Thanks for the review and hopefully you are able to find that verify registration link that has all the participants in a page for public viewing. SG Steven G. Prtesident Events Services Used the software for: 2+ years ### "Race Entry Review" September 4, 2018 5.0 Pros Ease of use and options available for a race Cons Flexibility not there for non race events Review Source Response from Race Registration Online September 7, 2018 Steven- Thanks for your kind review. I am not sure if your account rep informed you about our sister site yet, but strideevents.com can handle all events that are not races. The nice thing is it utilizes a single sign on, so you can use your same log in credentials to sing in at Stride Events that you have been using at Race Entry. If you are interested to see a quick demo reach out to your rep, or to our support team at: support@raceentry.com Thanks for your business, and let us know how we can help serve you better! JZ Jen Z. Director of Public Relations Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product. Great customer service." September 3, 2020 5.0 Stellar customer service. They had an answer for every question I threw at them! Pros I like the automation of the features they offer--- it saves time, money, and effort! Cons It's all great! I only wish we used RaceEntry sooner! Reason for choosing Race Entry Though it was more expensive than other alternatives we looked into, the extra features with automation and ease of use make it worth it! Review Source Response from Race Registration Online October 20, 2020 Thank you for your kind review! We are glad you had good service. We will continue to work hard for you. MH Megan H. Assistant Race Director Government Administration Used the software for: 2+ years ### "Great program" September 4, 2018 4.0 Pros The ease of use and the customer service we receive Cons The look of the program. It could look more professional and modern Review Source Response from Race Registration Online September 7, 2018 Megan- Thanks for the feedback. I would love to have some more specifics if you have a free moment about the design aspects you think we should change. We always want to improve the look and feel of the software. Feel free to reach out to your rep, or the support team with any specific recommendations you may have relating to the design at: support@raceentry.com AS Amber S. Operations Director Recreational Facilities and Services Used the software for: 2+ years ### "Innovative, Easy to Use Registration System" September 8, 2018 5.0 Pros We love the software for their ease of use! It is very innovative and works well with what our company needs it for! Cons We wish there was a way to add fees to the registrants accounts after they have purchased. Review Source Response from Race Registration Online September 13, 2018 Amber- That is good feedback. The transfer feature will allow upgrades, but if you are wanting to up sell like merchandise to a completed order you are right that it does not yet connect to the original order. We will take this feedback to our dev team. Thanks for using Race Entry. LS Lee S. Owner Events Services Used the software for: 2+ years ### "Overall good" September 4, 2018 4.0 Working with my account manager has been fantastic. Great and quick responses! Pros It is easy and to create races and edit information about them. I love the map builder. Cons Options are hard to find, options are limited for presentation. Review Source Response from Race Registration Online September 7, 2018 Lee thank you for the feedback. Which options did you have trouble finding? We would love to know some more specifics, so that we can improve. If you have a moment please drop us a line at: support@raceentry.com Thanks! AB Ashley B. Board - Marketing Non-Profit Organization Management Used the software for: 1-2 years ### "Great tool, but could have more customization options." September 17, 2018 4.0 Pros Does exactly what it says - registrations Easy to setup Easy to implement promos Cons The registration page is not flashy and could use more custom field options Review Source Response from Race Registration Online September 19, 2018 Ashley- Thanks for the review. We would love to know what some of the "custom fields" are that you are looking for. You can create any type of custom questions you like, and you can put background images or header images on your form. I would love to know specifically what you were looking for to see if we might already have a solution we can help you use. Feel free to reach out to your account rep directly or to us at: support@raceentry.com Thanks for using Race Entry! KR Kimberlee R. Race Director Non-Profit Organization Management Used the software for: 1-2 years ### "SUPER EASY TO USE~" October 9, 2018 5.0 Overall, I loved using race entry. I tried using a few other platforms but found myself leaving because of confusion. We will be using Race Entry for our yearly fundraiser event! Pros This software was a breeze! I loved that all the payment came directly to my business and I didn't have to worry about collecting money. I also enjoyed the feature to personalize the main race page as well as the questions that were asked! Great for collecting data! Cons Some of the menu categories were a little tough to navigate but I got the hang of them! Review Source Response from Race Registration Online October 26, 2018 Kimberlee thanks for the feedback. JH Jill H. Race director Entertainment Used the software for: 2+ years ### "Exceptional race management system" September 13, 2018 5.0 Our race has grown from 86 runners to over 1000 and with that came an organizational nightmare of keeping up with the runners and all their needs. Race entry solved this for us. The platform and customer service sold us and we have used them for coming up on our third year with them. Pros The ease of use. The availability of our contact if I had questions. Any problems were usually “user error” and the customer representative helped me sort it out immediately. I cannot say enough about the relationship of this company with its race directors. Cons N/A. I have no negative comments. All problems are solved lightening fast. Review Source Response from Race Registration Online September 19, 2018 Jill thank you so much for the terrific review. I love seeing success stories like yours. That is some great growth. We hope it continues, and let us know how else we can help. Similar Products Featured