# Page 2 | AI Field Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is AI Field Management the right Field Service Management solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169880/Ai-Field-Management/reviews

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AI Field Management

4.9 (68)

[View alternatives](https://www.capterra.com/p/169880/Ai-Field-Management/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 2 - Reviews of AI Field Management

## Showing most helpful reviews

Showing 26-50 of 68 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Service Manager  
Environmental Services  
Used the software for: Less than 6 months

### "Best Service Field Management Software"

August 6, 2025

5.0

Excellent software for Service Operations. You are able to fully control your operations with this software.

Pros

The software had streamline our work processes and we had improved our work efficiency. Customer satisfaction had improved tremedously.

Cons

Generating the service report was easy, however we are unable to customize much on the font size and type.

Review Source

MM

Mark M.  
Managing Director  
Computer Software  
Used the software for: Less than 6 months

### "AI FM review "

June 29, 2025

5.0

Very good. Their team worked with us to achieve our goals and the teamwork approach was definitely appreciated.

Pros

Offline portal was extremely helpful, especially in power outage situations. When we lost power we couldn’t communicate so thix is a definite advantage.

Cons

The customer portal is adequate, but could use more customization so veered suit our needs. If they could make this section more customer focused it would be very helpful

Review Source

RF

Riccardo F.  
President  
Telecommunications  
Used the software for: 2+ years

### "Ai Field Management, the platform to best manage your workforce"

January 2, 2025

5.0

We use this platform by several years, i think we was the first customer in Italy. We manage, workers, jobs, projects, devices, vehicles. Our workers use the app to start and finish the daily activities.

Pros

The connection between workers and jobs they have to do. A lot of reports and statistics.

Cons

Nothing, i think it's a complete platform.

Review Source

AA

Asu A.  
Owner  
Construction  
Used the software for: 1-2 years

### "Excellent costumer service!"

December 9, 2024

5.0

\[sensitive content hidden\] took all the time was needed to help me understand how everything work. It felt I could trust them to help me throughout and will be there if I needed anything.

Pros

The personalized service they provided. They help me set up my account according to my preferences and needs and they were readily available when I needed to make modifications to the app as well.

Cons

There were few feature I didn't need and looked overwhelming to me. Nothing I would call a "con".

Review Source

RP

Robbie P.  
Electronic Security Engineer  
Security and Investigations  
Used the software for: Less than 6 months

### "Game Changing Software "

April 28, 2022

5.0

Very happy, very personal customer service always someone there to help which is a great bonus.

Pros

The collective organising of all my customers on one app along with been able to record each visit or job done at each site. Also liked the one on one zoom training call done with Jim to show me around and how to utilise the best features of the software

Cons

Nothing I don't like the computer software and phone app are excellent and easy to get to know.

Alternatives considered

[ezServiceHUB](https://www.capterra.com/p/130730/ez-service-manager/)

Reason for choosing AI Field Management

Way better pricing by AI for a very similar software. Jim was more approachable and under standing of the features I needed.

Review Source

JY

Jie Y.  
Director  
Civil Engineering  
Used the software for: 1-2 years

### "Great tools for managing field service team "

May 11, 2022

5.0

A great experience to use the software since Dec 2020. It is very helpful to get fast response when we start to implement the software in the company although there is time difference. So far we almost not experience any breakdown of the app which is quite stable.

Pros

We are small local SME in Singapore. With this software's good feature of scheduling, calendar etc., we can manage about 200+ systems across the country with limited manpower in the field. The field engineer also like very much about the mobile app access to view the work schedule and do a better preparation before attend to the sites.

Cons

The inventory management feature is not really used by the company due to various reason which it is a shame.

Alternatives considered

[Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Reason for choosing AI Field Management

Easy to implement and use for the user, cost effective comparing to other CRM software. The feature is very suitable to the company situation.

Review Source

NA

Narida A.  
Technical Admin  
Machinery  
Used the software for: 1-2 years

### "A Game Changer"

October 13, 2023

5.0

One of best decision for my company that i work to use AiFM to manage the schedule of our engineers. it is user friendly and very convenient. Also, the help support form them is very helpful.

Pros

it make my work in administrative easier. you can schedule, track, and billing only by using their service.

Cons

The range distance to clock-in and out can be a bit tricky. and when using the desktop one,l they always automaticaly sign-out after only couple of minutes. everytime we sign in again, it always stars from the begining.

Review Source

LB

Lucas B.  
General Manager  
Facilities Services  
Used the software for: 6-12 months

### "My first experience where they care about the customers unique needs"

February 6, 2021

5.0

The team are great, they answer email queries and phone calls very promptly. They have a solution for all our needs even if that means a rewrite, change or development to their software and we just continue paying our set monthly fee. In a word, faultless.

Pros

Very easy to use, its operates quickly - no waiting, the high level of support from the AI Team is unheard of in this market segment. The subscription structure and the system its self make deployment and scaling up or down very efficient.

Cons

That I didn't find it earlier and had to use an inferior product for 3 years.

Reason for choosing AI Field Management

Quick response to our enquiry and we finally got to speak to a person which was so nice.

Switched from

[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/)

Inferior product, pages can take literally 30 minutes to load. Never once managed to get a human on the phone when issues arose, the only support is via a chat box. No good for a business any bigger than an owner operator.

Review Source

BT

Belinda T.  
Workforce & Resource Planning Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Customer Service at its best "

January 14, 2021

5.0

The after sales support has been amazing. I am in Australia and have been communicating with the tech team in Canada on a regular bases and I have been guided though the whole set up process . There has been a few features that Al Field have added to there program to meet with our requests which is fabulous and the turn around time on these features getting added is a matter of hours in most cases.

Pros

This program is very easy for my employee's to use with older demographic users they too have found it easy to use. The visional layout of the dispatch board has been helpful

Cons

I love the colour coding feature where i can colour code the urgency of each job. This program is very user friendly.

Reason for choosing AI Field Management

We required something in a hurry and this seemed to meet the needs and wants of the business.

Switched from

[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/)

We had out grown this program and the run speed was not meeting our demands.

Review Source

MR

Mike R.  
Owner  
  
Used the software for: Less than 6 months

### "By far the best field management software we could ask for, absolutely complete!"

December 1, 2017

5.0

Pros

When we had twelve-fifteen technicians, we had a pretty good software that allowed, scheduling/invoicing/billing/app for techs/portal on website/app for OUR clients/admin panel for all office usage all in one, we were able to work with this software for two years.  When we grew to thirty cleaning technicians, it got challenging, we needed something to help us find the best worker to do the job based on specific criteria's, this feature was the key for us to bring our business to the next level. The AI built in piece is genius, worker management tab has the ability to suggest the best worker for the job but the Admin can override it if need be.  The other great plus is having the possibility to bill batch invoices at once, the other software was tideus in billing each individual invoice. We now have a complete system that allows us to have clients book their cleaning on our website portal, adding clients easily, adding workers, invoicing clients, clients history, GPS tracking for technicians, app for workers, ability to find the best worker for the job with a click, reports specific on new clients/repeats clients, app for workers, and app for clients to conveniently book their service from their phone.

Cons

Changing systems is always a big decision, but in order to bring our business to the next level, our business needed this piece while keeping everything else to make it all possible.  So implementing the new system took a bit of time, that has been the only cons.  AI-FM has been an amazing change for us, giving office staff more time to focus on getting new clients, less time is wasted on finding the best worker and invoicing each individual work order at the time.  Absolutely Love this software.

Review Source

RFNF

Rizki Fauziah Nur F.  
Technical Support  
Industrial Automation  
Used the software for: 6-12 months

### "Great Software for Scheduling"

October 16, 2023

5.0

Pros

We can propose schedule, monitor it, and proceed it to engineer directly. After job done we can collect the data and send it to customer at the same time. All digitalize so we can easily track it.

Cons

The app font in android phone is so small need to be improved. The location check in need to be adjusted correctly or we cannot clock in-clock out.

Review Source

Joshua W.  
Freelancer  
Entertainment  
Used the software for: 6-12 months

### "AI FIELD MANAGEMENT REVIEW"

January 29, 2021

5.0

Checking the kind of job it helps me do within the shortest possible time, i think the price has been awesome for me

Pros

Easy to use and easy to understand. Different languages available and built in translation. Great for distant colleagues to work together

Cons

When you forget your password, that is it. It doesn't remember password incase you forget yours.

Review Source

TH

Tammee H.  
Office Manager  
Automotive  
Used the software for: 1-2 years

### "Service Repair Work"

March 22, 2023

5.0

It is nice having access where I can dispatch employees and bill off of the work order created by AI. It makes my job and the workers jobs much easier. No losing paperwork etc.

Pros

When I had issues AI Field Management got back to me very quickly and issue resolved.

Cons

I was having problems with our parts downloading too long but AI promptly fixed that.

Reason for choosing AI Field Management

AI seemed like a reasonable choice. Easy to use for me and the workers on the road.

Review Source

Response from Ai Field Management

December 27, 2023

🙏

LG

Luca G.  
innovation manager  
Construction  
Used the software for: Less than 6 months

### "Great software great team"

March 23, 2020

5.0

We were searching for a Software Platform that could really digitize our process, get to the next square without getting hit too hard on cost. Although no software really did all that we wanted, AI Field Mgmt came close. So we started meeting and having multiple demonstrations around Christmas (not an easy time of the year to do anything...), amazingly AI-FM made themselves available to us as needed even with the time zone differences between Italy and California.They provided Live Demo accounts with ALL features for as long as we needed so that we could test features and consulted with us for free multiple times. We became more impressed with the Software and their Customer Service as we went along, they took care of us, they took the long view from the start. At the end of the day, these guys are good and honorable, they do what they say they will do and more. We now consider AI-FM as a valued partner of our team, they help us solve our problems. Thank you AI-FM!

Pros

We were blown away by their Sherpa feature for picking the best worker for a job... they agreed to develop more features for us for free... a true partner.

Cons

At the beginning it doesn't fit perfectly with our way of doing and organising the job but we are finding the perfect fit thanks to the features they developed for us.

Review Source

VR

Verified Reviewer  
Director User Experience Design  
Telecommunications  
Used the software for: 6-12 months

### "Simple, fast, Mobile"

November 7, 2018

5.0

Pros

Pick from any of these: intuitive design, in app translation for messaging, Smart GPS tracking by worker, One stop shop to know what all my team is up to in real time, real anxiety reducer! Love the translation and automatic GPS without killing the workers phone’s battery.

Cons

I only wish new features would be added faster.

Review Source

CG

Corey G.  
Principal  
Consumer Services  
Used the software for: 6-12 months

### "Ai Field Management review for Capterra"

November 5, 2018

5.0

The number one thing that we've been able to address with this solution is productivity. The down time of our field resources has been significantly reduced, which has had a positive impact on our profitability.

Pros

I really like the predictive/AI piece that allows me to match to the perfect technician for the job. The calendar view makes scheduling and seeing the progress of super easy. The UI is nice and clean, and is pretty intuitive to use, particularly on mobile. Quickbooks integration is definitely a plus, it makes accounting a breeze. The GPS tracking of field workers is something that we didn't have with our previous solution, and it's a game changer.

Cons

Because it's a cloud product, I do need to take all the updates, but that's a small detail to be able to get the product updates.

Review Source

JL

Jade L.  
Owner  
Facilities Services  
Used the software for: 6-12 months

### "Pretty smart software "

November 29, 2017

5.0

It thinks for me, Or better said it's like a sounding board, it confirms my thinking in terms of marrying up jobs with workers. And sometimes it comes up with a different recommendation and that makes me think twice about what I should do , it always has a reason why... really cool

Pros

They figured out a way to code in the traditional sense the best worker for a specific location and job type, but that's just the interim solution apparently they've got machine learning embedded in the system so that will eventually take over and they will become even better than the coded solution. Sounds great

Cons

I'd appreciate if you could reduce the price a little bit, I get that there's a lot of technology in the spot for a small company like mine I prefer to spend a little bit less if

Review Source

VR

Vianké R.  
Industrial Engineer  
Mining & Metals  
Used the software for: Less than 6 months

### "Master Drilling Workshop Scheduling Review"

March 4, 2021

5.0

Great software. People are very helpful!

Pros

User friendly and straight forward. Like the SHERPA features! Flexibility of scheduling and job status updates. Appreciate the integration between admin/workers/customer - especially using the customer application. Simple process to import inventory, resources etc. Easy to develop additional features

Cons

Automatic re-scheduling of jobs. Modify job duration on gantt chart view by dragging the bar.

Review Source

VR

Verified Reviewer  
Grundare och VD  
Information Technology and Services  
Used the software for: Less than 6 months

### "Easy to use, affordable and cool application."

November 26, 2018

5.0

Pros

AI Field Mgmt is filled with more than you can expect for that price. We really liked the easy planning function and app. Also good that you have the total overview of customer and equipment. In fact, after we tried out Ai Field Management, we have also become a re-seller for the solution in Sweden and Nordics.

Cons

Still a new solution, but it's getting there.

Review Source

MY

Miguel Y.  
Project Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Easy to implement and use"

January 8, 2021

5.0

works on field

Pros

Easy to upload historical data, creation of customers and job assigments, the Hands Free Siri shortcuts are great

Cons

interface a little, however is easy to use

Reason for choosing AI Field Management

Price, Support, Ease to implement

Review Source

AD

Alvaro D.  
Managing Partner  
Facilities Services  
Used the software for: 6-12 months

### "Field Services"

July 21, 2020

5.0

We run a facilicty management company, and the fact that our staff can have a real time service requests is awsome, plus, the platforms suggests how is closer (according to this specialties) to the site.

Pros

Over pros are: Price, Service provision, useability

Cons

Cons: ............maybe lacks more repots

Review Source

PN

Praveen N.  
Director  
Computer & Network Security  
Used the software for: 6-12 months

### "User experiences "

May 5, 2022

5.0

The software is a quick roolout package to companies with zero infra structure needing automation of operations

Pros

The gps, customer app and sherpa features are very desirable

Cons

Data migration against available templates

Reason for choosing AI Field Management

Na

Review Source

HV

Hever V.  
Regional Sales and Market development Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Well Done!!"

September 16, 2021

5.0

Very good overall

Pros

Visit schedule/ time management / Form selection from the field services app

Cons

Geo-Market segmentation

Reason for choosing AI Field Management

Best offer for the money in the Market

Review Source

kL

kim L.  
manager  
Biotechnology  
Used the software for: 6-12 months

### "excellent!"

January 15, 2020

5.0

excellent support and fast response!

Pros

ease of use, very good value for money, the founder \[SENSITIVE CONTENT HIDDEN\] is very passionate about the software and app, and continuously improves it based on our feedback

Cons

very good value for what we pay, works well. support is well rounded.

Review Source

VR

Verified Reviewer  
iOS Technical Leader  
  
Used the software for: 6-12 months

### "Not very popular in US but very common in china now"

November 29, 2017

4.0

productivity

Pros

remotely management without engage real person , so very high efficient productivity and good for making money

Cons

It's not well designed for mobile and remote workers; the management tool need a PC to work on, etc.

Review Source

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