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Easy-to-use online lodging reservation software that gives property owners maximum control of nightly rates and reservations. See guest notes, change booking dates, move rooms, and change rates with ease. Built-in OTA channel manager. integrated remote lock codes, e-signature and automated SMS/texting for a complete self-check-in process. Property managers say Book It Now is easier & their room occupancy is higher after switching from other online reservation software.
Provider
Impactiv
Located In
United States
Foundation
2006
Open API
No
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Live Online, Webinars, Videos
Support
FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support
Owners and Managers of Independent Bed and Breakfasts, Boutique Hotels & Inns, Cabins
Content Source: Book It Now
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Book It Now Reviews
"Barkwells depends on Book It Now"
Overall: All in all, it has been a pleasure. With our previous service, we kept saying “We wish we had this capability. Now, we frequently say, “Wow, this is great, we can do that…and also this!”
Pros: Having total control of reservation availability is exceedingly important to us. Innkeepers gives us total control over the occupancy map. We can set different minimum stays, restrict check in and check out days for different units and override those to fill vacancies and minimize unrentable holes in the calendar. This total flexibility has been instrumental in eliminating vacant nights, maximizing revenue and pays for itself, many times over.
Cons: There is a depth of functionality and it takes a little more training for our front desk staff than the previous system.
Vendor Response
"I love Book-It-Now (a.k.a. Inn Keepers Advantage)"
Overall: I was able to solve my reservation system problem when I lost the other system. We choose to only use the basics of this system for now and look forward to using more of the features they offer in the future. I am very grateful that I was able to find Book It Now because it was exactly what I was hoping for at the right price. After I got used to using this new system, I absolutely love it. I found many others that were a lot higher in price with features I didn't need.
Pros: Awesome customer service!!! Ease of use overall, the way the reservations are laid out on the board and the price - is what we can afford! Being able to hook into other OTA's and have one calendar is very helpful. Also being able to hook into a different credit card company at a lower price and integrate it with our reservation system is wonderful as well. I really like the nice way it integrates into our website and has a ease of use for our guests to make a reservation. Also I love the text service as well.
Cons: I don't feel there are any cons. Haven't found any yet and this is my second year of using this system. In the beginning I found it a little hard to learn at first. However, I think that is my fault coming from a real bare bones basic reservation system into a much better reservation system. However now that I am comfortable, I hope I never have to find another reservation system again. This is it!
Vendor Response
"Must Try It!"
Overall: My experience has been wonderful. With [SENSITIVE CONTENT HIDDEN] travelling to our town for training, and participating in a webinar for more training, I feel that they go the extra mile. Being a smaller inn that uses fewer of the capabilities, I've never been made to feel that I am "less important" than larger inns who pay for more capabilities.
Pros: Standing very much above others, in my opinion, is the amazing customer service associated with the software. I am also impressed by their constant updating, responding, improving of their product based on changing situations (COVID) and customers' feedback. They have a really great can-do attitude. I also like how they explain the implications of some of the set-up in terms of their impact on broader policies/customer service, and in relation to industry norms (i.e., they see their product as part of an ecosystem, not as an isolated standalone). And their training is wonderful, fluid, and timely.
Cons: There are a few small areas where I believe things are perhaps a bit counter-intuitive or clunky. However, these are far offset by the wonderful and personal customer service, the constant successful efforts at improvement, and the flexibility to actually make these changes and listen to customers directly. In addition, I really do think that this is a fine software, actually, as it is more than my business personally needs and is very cost-effective. I feel that I am paying for what I use and need, and that, should I so choose, I have the option to pay more and get more. I like this a la carte approach a lot.
Vendor Response
"Great reservation system for B&B Inns"
Overall: Our inn is an upscale Select Registry and AAA 4 Diamond property. Our initial project with Innkeepers Advantage was when we switched to Book-it-Now, their online reservation system. It is a comprehensive online booking tool - intuitive, and easy to use. We were fearful of change from the system we knew, but with their hands-on, personal customer support, the transition was seamless. The team is amazing - multi-dimensional and truly exceptional! And this is not hyperbole. We have since worked with them on a new responsive website design, website hosting, optimization of the online presence for the search engines – and more. If you talk to them, I am sure you will appreciate what I am saying. But the support they offer goes way beyond the mechanics of an internet presence. I have limited tech skills and I got the support and patience I needed to get comfortable with technology. Highly recommended.
Pros: Comprehensive and intuitive - this is truly a one-stop shop for all you will need.
Cons: In all honesty - we have tried other systems and Book-it-Now lacks little or nothing.
"Perfect Solution to end a Nightmare Situation"
Overall: I was desperate to leave Eviivo.com after a horrendous botched conversion that almost put me out of business. Book-it-now was very supportive, the product works and I never looked back.
Pros: Easy to install, well supported by small staff of conscientious people with an abundance of patience. Handles all mainstream transactions easily and interfaces with the leading OTAs.
Cons: Reporting is very transaction oriented - which is fine when you're handling transactions. However, the reporting doesn't summarize things the way I need to use the data. This is common in the 3 reservations systems that I used.
Vendor Response
