Who Uses This Software?

Clients who are renting out there short-term rental properties on channels like Airbnb, HomeAway, Expedia, Booking.com, TripAdvisor in need to manage them by one online platform.


Average Ratings

33 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    Fixed plan $10-$25 per listing p/m, Flex $2 per listing + 1-2% per booking
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Hostaway
  • www.hostaway.com
  • Founded 2016
  • Canada

About Hostaway

With the Hostaway you can manage all your individual Villa, Guesthouse, Apartment and other listings on Airbnb, Booking.com, Expedia and many other short-term vacation rental website. Have your bookable dates extremely fast synced across the channels, manage the reservations, guest communication, cleaning teams and much more by one software platform. Create your own booking website or implement the public API's into your current website. Perfect when you have 5 or more listings to manage.


Hostaway Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Hostaway Reviews Recently Reviewed!

Good first impressions

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was checking out host away to manage some vacation rental postings on multiple platforms. Hostaway streamlines the rental system by combining bookings from several medias. The interface is easy to use and doesn't overwhelm you with a lot of options!

Cons: I have not contacted customer service yet, so I can't comment on the service communication however, it does seem like they've had an influx of customers resulting in a slightly less personal experience.

Great PMS and channel manager in one that actually integrates with Airbnb. Continually improving!

May 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrates with a number of good channels for STRs and they have very responsive customer service. Any time I have a question I get an answer within a day, and they even update me on development timelines so I know what new features to expect. I've watched this company grow and hope to see even more out of it in the future

Cons: Still a little new (as of spring 2017) so some kinks being worked out, and some features are needed to make it truly powerful, but I feel confident that this time next year they will have all the most important features down pat!

STAY AWAY !!!! TRIED CANCELLING ACCOUNT MULTIPLE TIMES HAD TO DISPUTE CHARGES

Apr 26, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: nothing

Cons: bad interface support and customer support

Overall: STAY AWAY !!!! TRIED CANCELLING ACCOUNT MULTIPLE TIMES HAD TO DISPUTE CHARGES
Interface confusing terrible customer support saw no value tried to cancel multiple times . had to dispute charges on credit card

Recommendations to other buyers: avoid

Great and very useful app!

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Linking multiple accounts of an advertiser like Airbnb.

Cons: Stability, but that will come with time.

Overall: I am very surprised by the options this great app has, because even some older and famous channel managers don't have some options HostAway has - like linking multiple Airbnb accounts.

I recommend HostAway highly!

Overall a good product

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automated connection to AirBnB and Booking.com ensuring that there is no double booking.

Cons: Automation not yet working

Overall: As a time and effort saver, even in its present partly developed state, this is a very usable product. There are still a few hiccups but so long as one is aware of them, they do not detract from the usability, merely that the additional functionality can't yet be relied upon, specifically the automation which has not worked for us.
Overall, we are very pleased and would not like to be without it!

Great software for a great price

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Hostaway delivers incredible value for money in managing most major OTA's for our bed & breakfast. Customer service is next to perfect in assisting and testing availability issues.

Great Service

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to sync calendars, accurate and very friendly service. Although I am not using it to its fullest potential I do feel that this service could be a great addition to our business.

Just superb

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy dashboard, multi new addons, useful, essentials

Cons: Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings

Overall: I have to really admit that hosteway from the early beginning is the only one channel manager I use. I got two listings which are basically managed at all stages through hostaway. The constant development and new addons makes it better & better and its really worth to consider for "small" hosts like me.

The best customer support

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is cheaper than others.
The support replies very fast.

Cons: there are not enough websites to list the apartment compared to some other sites. The whole point of using a managing website is to be able to list the space on multiple websites.

Overall: I am very pleased with hostaway support. Whenever I had problems or questions they replied very soon with help.

Good service but fully depending on others

Feb 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeps expanding.

Cons: Still kinda new so I have patience for new features.

Overall: While the service itself is great and keeps improving and expanding, it is just a middleman service by nature which means the true results come from the other services it connects to. This makes it hard for me to review this service as I don't have too much luck with the connected services, safe for one of those I currently use. I am sticking around however as Hostaway keeps expanding and I hope to connect to more services which eventually will work for me as well. For what Hostaway is doing, I am satisfied and it's at a great price.

Great tool!!

Feb 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: After I tried it was much easier than i thought. Great tool, save us time and money. I will use always hostaway.

my small experience with app

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: informative

Cons: price

Overall: easy to use, informative personal kind and skilled thank you
easy to use, informative personal kind and skilled thank you
easy to use, informative personal kind and skilled thank you
easy to use, informative personal kind and skilled thank you

Recommendations to other buyers: not

Excellent service

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Helped me get on top of my account, kept prices accurate and generated more business. I highly recommend.

Happy of the product

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: needs booking widget for website

Overall: We have been using HostAway for last 6 months and we are happy of it. They are still some features we would like to see as booking widget for website.

It works better then expected.

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity of GUI and use.

Cons: Some features didn't work at first; multicalender didn't show occupation of rooms correctly.

Overall: I was searching the internet far and wide for a solution that would reliably sync our room. It does this without fail. What I like the most is the super fast support. I needed help to find some settings and had some general questions about pricing when the chat support came in handy. I've learned about the Hostawey platform trough a web forum when doing my research.

Recommendations to other buyers: Bring the android app out of beta :)

Best booking app for hosts on the global market

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Easy to use interface, speedy synchronization of various booking platforms, constantly improving functionality and the BEST customer service one can think of, makes this clever software the best on the market!

The Most Responsive Service

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've had a very satisfying relationship with Hostaway and their dedicated crew. All concerns have been addressed with creativity and energy. Thanks.

This help so much me, i am happy :)

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: so simple and easy to use! no more hassle with many calendars! No more double bookings! very fast answers from customer service. i am so happy when i found this website and HostAway channel manager. Highly recommend!

Excellent customer service

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Like it

Cons: No app

Overall: In today's world customer service is ususally dreadful , but wow your chat help option is amazing and instantly helpful . Best customer service I've experienced in my life . Taken lots of stress of me with this , next thing I'd love is app :)

Nice to use

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Simplicity

Cons: Price

Overall: Nice to use, Nice to use, Nice to use, Nice to use, Nice to use, Nice to use, Nice to use, Nice to use, Nice to use, Nice to use,

Recommendations to other buyers: No

Executive World Travel - Review

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to navigate

Cons: N/A

Overall: As a home based travel agent I found that this site is:

Good prices
Easy you to use
They give you choices
International user friendly

I am able to give my clients a few choices so that can decide what is best for their budget.

Recommendations to other buyers: N/A

Excellent so far

Feb 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Hostaway for the past month and have found it an essential tool for our business. There have been a few issues but their support has been prompt, courteous and efficient with all issues resolved very quickly. I look forward to future developments.

Lots of complication for no benefit

Feb 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: Na

Cons: The fact that it doesn't work, creates problems and provides no benefit.

Overall: Far from the promise of streamlining bookings and management, hostaway has only added another layer of complication. I've been plagued with incorrect emails from hostaway informing me that guests have cancelled (when they have not) and the booking confirmation emails often arrive several hours late and add nothing to the booking confirmed emails already being received from other platforms. I can't see any benefit to using hostaway at all, unless you're seeking a source of headaches.

Excellent Software

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It fits my workflow and has great features. Not too bloated like other PMS solutions. Excellent for freelance property managers.

Cons: There are some glitches but overall the software is easy to use and navigate.

Overall: As an independent property manager, I have been looking for a low-cost solution to help manage my vacation rentals. A lot of the online PMS solutions out there are just too bloated and expensive. Since I manage less than 10 rentals, I needed something with reasonable costs and that fit my workflow. Hostaway is an Airbnb first platform which is great since that is where I earn most of my business. They are able to propagate the Airbnb listing on many other platforms and sync my calendars and rates. There are a few glitches and learning curves to overcome but the customer service has been very responsive. Overall, I'm very happy that I found Hostaway and I will continue to use them.

Recommendations to other buyers: If you are looking for a low-cost solution to manage rental listings across several major platforms, check it out!

No ability to add multiple airbnb accounts

Feb 17, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simple

Cons: Not able to add multiple airbnb accounts

Overall: Would be better if this was possible as I manage multiple air bnb accounts and therefore doesn¿t work for me. I wish it could because it looks great!

Recommendations to other buyers: Make it possible to use multiple accounts

The most easy channel manager

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We really like this channel manager. It's really intuitive and any doubts we had were cleared really fast by customer support.
We're really happy with this choice.

Quite good but still some work has to be done!

Feb 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I am using hostaway and the system is quite good and works pretty well. Some improvements can still be done, for example the mobile app (as we know that now almost everybody uses mobile for work and to manage properties). Also, for my experience, if somebody has a private website, at the moment it's not possible to book directly online, so that could be another good feature!

Still a lot to improve

Feb 17, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Hostaway is a very promising startup but still lots things to improve. The idea is great to combine all channels, however I came to some difficulties to aligning them and publishing my space in other portals.

Superior customer service

Feb 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: On New Year's Eve Day, also a Saturday, I was able to get in contact with several people at hostaway to work on an issue I was having. They also took in to account a suggestion that I made and followed up the following quarter to let me know that my suggestion was actually being implemented!

Great customer service on top of a solid¿but growing¿product

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Hostaway for several months, and I find it to be a good fit for my listing. While there are still several bugs to be squashed and features to be added, I find the responsiveness of the team (and their openness to suggestions) refreshing in the SaaS world of "we know better than the customer." Bravo to the team for a product that is an excellent value that just keeps getting stronger.

Good experience on it

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price, can set a markup with other platforms

Cons: can be more platforms

Overall: We have been using this product in order to synch the price between our different platforms. We had quite many bugs in the beginning but they have been quick to resolve it and we get good contact. Fair price for the product.

The software that manages your bookings on differents channels!!

Jun 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly!

Overall: Hostaway eases the hte booking process of the same listing on different channels! Hostaway sycns (in a 10 minutes period) main information such calendar availability and prices based on Airbnb listing (you may also choose a markup % for different channels)! With Hostaway linking for instance Airbnb and Booking, you wont have any double booking for sure!!

The best channel manager + pms

Jun 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Design
User experience
Functionalities

Overall: Hostaway is a new software that allows you to work multiple OTAs in a ver easy way. The price management is very easy. Also the calendar management is easy and effective.