ChannelGrabber

ChannelGrabber

5 / 5 14 reviews

Who Uses This Software?

eCommerce retailers of any industry and size


Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.88/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ChannelGrabber
  • www.channelgrabber.com/
  • Founded 2012
  • United Kingdom

About ChannelGrabber

ChannelGrabber provides a central place for your eCommerce business to manage its inventory across your web store, eBay, Amazon and more from one system. A single, fully-integrated system with one user interface, and one location from which you can list your stock and manage it across all of your outlets. It makes all of your stock available everywhere at once and manages your stock levels in every outlet in real time syncronising any changes across them all instantaneously.


ChannelGrabber Features

  • Barcoding / RFID
  • Cost Tracking
  • Custom Pricing Models
  • Inventory Forecasting
  • Inventory Optimization
  • Inventory Overview
  • Kitting
  • Multi-Location
  • Order Entry
  • Purchase Order Management
  • Reorder Management
  • Search / Filter
  • Serialized Inventory Tracking
  • Shipping Management
  • Supplier Management
  • Traceability
  • Transfer Management
  • Warehouse Management

ChannelGrabber Reviews Recently Reviewed!

Excellent Software

Nov 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the stock integration and the simplicity of everything working together,
also the integrated labels

Cons: the price for 350 orders. thee should be lower price for in between 100-350, something,like 250.
it would be better

I've used a lot of software over the years, this is clean, neat and I reckon, good value for money

Oct 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Extremely easy to use with a very logical flow, it saves a lot of rummaging about in eBay and Amazon, and so saves hours of messing about keeping track of things. The User order interface is very well designed and the link between orders/messages/site is very neat.

Very easy to set up
Very easy to import products
Order interface very well designed
Good value for small/medium business

Cons: Would really like to see some extra user defined fields in the products area. Not sure about the title- honestly the software is much more elegant than the name 'Channel Grabber' implies. Channel Simplicity or Channel Solution would better describe it.
Would like:
User defined inventory fields
link from orders to products
no eBay launch from the site
To be fair, if it had the above then costs would justifiably be higher!

Overall: more time, more information

I trialled a lot of multi channel software and this is by far the best

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The ease of which you can specify different invoice templates for different sales channels is a real plus. All sales and messages come through very quickly unlike with other platforms I have tried.

Cons: The inventory section still requires some development as it is very bulky also integration with FBA inventory would be good.

Overall: The time I save printing from one place is were I really benefit, freeing up time to source new products.

The software does exactly what its says. Enables us to sync stock levels and process orders

Sep 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer Service is one of the best around
Stock Sync,
Order Processing,
Easy to Use.
Saves us alot of time by using this product.

Cons: There are not many bad points about this product it does exactly what it says on the tin. To be over critical, the software does leave a desire for more channels.

Overall: Increase Sales

Had a great time with CG. Helped me grow my business

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very user friendly and easy to understand for a new person either. Features are so useful to improve, create listings

Simple to use, makes listing products on eBay a breeze!

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a very useful tool for product listings and inventory management. The customer service is excellent, and issues are rare.

Cons: Listing products with variations, albeit a fairly easy process with ChannelGrabber, feels like it could be a lot simpler and more streamlined.

Overall: Great eBay listing tool!

Very easy to set up

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Not being a wizz on computers, I'm finding it surprisingly simple to set up and understand. I think this software will make my life easier.

Cons: Hard to criticize at the moment having only just completed the 14 day free trial. Sometimes the live chat can take a while to get a response.

Overall: Stock management should prove to be easier to manage and allow us to grow quicker.

Has helped me automate my invoices across all platforms, making doing my accounts much easier.

Aug 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once you learn the way around it, it is very fast to find an invoice and print it off, or send a copy to the customer if they need another one.

Cons: There are occasional glitches, usually when Amazon changes something, which can take time to resolve.

Overall: Reconciling invoices in my accountancy software. Not having to respond to customers asking for invoices.

Simple and time saving!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple to setup. I've had a little experience with this sort of software before, but anyone could do it with a bit of research and manual reading. CG have good user guide pages which should help you through any questions. If you don't find the answers you need there's always help chat and they'll speak to you on the phone if you need. All my advisors have been most helpful - they have always come back to quickly and efficiently. Now the system is all up and running it really saves time as you can see orders, shipping, messages, and stock levels in one place. We use DPD local for our shipping and CG works really well for label printing and tracking of our orders. Good job guys!

Cons: CG maybe missing a few features of 'larger' fulfilment software out there, but it's always in development and these will probably be added in the future. I've been told they will be adding all the features i would like in the future. These being - creating products within CG, SKU/product linking across sales channels, and a reporting page for sales performance, low stock etc. That said, the current features and the entry level costs for using this software are very, very reasonable, so i'm happy to recommend it. I'm looking forward to seeing how this involves.

Channel Grabber has streamlined all my channels, creating less work and improving productivity.

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I find it very easy to use and far less cluttered in comparison to other software available.
I open Channel Grabber in the morning, click new orders, highlight them and press print, need it be any simpler, I think not.
Customised invoicing that enables you to tailor your requirements to the customer.
Very effective order information layout from each purchase, and now orders are grouped together for buyers purchasing multiple items, this is great!
Most off all the customer service is impeccable, never have I been kept waiting longer than a minute or so, I think the strength and popularity of Channel Grabber has been achieved through simple software and fantastic customer service, something other e commerce platforms can not offer.

Cons: Postage such as next day or premium payment for speedy delivery is not integrated as well as it should be.

Example: the only way you know a buyer has paid for next day delivery is from the amount on the invoice, a marker for this on a order or on the automatic generated invoice would be much better.

Really easy when you understand the basics of how it works. Amazingly friendly customer service!

Aug 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It does exactly what we need! It keeps the stock file in order, and can be intergrated with other websites and software packages.

Cons: Sometimes takes a while to syncronise with eBay and Amazon, which can leave you questioning whether it's working correctly.

Overall: It's keeping our stock file correct and accurate.

Great easy to use software that has saved me time and my Ebay/Amazon ratings

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having 5 shops across multiple channels was a nightmare to keep on top of stock levels. Now with channelgrabber it updates them all in one click! Also printing pick lists and invoices and replying to all messages in one place is a great time saver.

Cons: The only con is the lack of inventory you can fit on one page and the ability to filter stock by say stock level or channel

Very light interface, so easy to do a lot of things!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Multichannel, communication module incorporated (no need to deal with amazon and eBay page anymore for replying to customers), very quick.

Cons: The only one would be for now the multi asin capability for amazon, but as I understood will be ready in few weeks!

Overall: Efficiency, time saving, great interface than anybody can use.

A great value simple to use piece of software, that comes with 5 star support

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It manages my stock between selling channels with very little problems, the support service it great to, and best of all its good value compared with its competitors

Cons: I dont really have much bad to say, when a problem does arise its quickly fixed, the guys at support are helpful and friendly, my only slight recomendation to improve is the speed which it sincs at, if you have a good selling product you may sell it on amazon and ebay at the same time causing a oversell, the speed is good but can take around 10 minutes to sync, if they could get that almost instant it would be perfect.

Overall: stock mangament, and easy label printing