# Cognibox CMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cognibox CMS the right Compliance solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169976/Cognibox/reviews --- Cognibox CMS 4.3 (38) [View alternatives](https://www.capterra.com/p/169976/Cognibox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cognibox CMS Ease of use 4.0 Customer Service 4.5 ## Pros and Cons in Reviews DC David C HS CoordinatorFacilities Services, 11 - 50 employeesUsed the software for: 6-12 months. “Allows me to easily manage employee training files“ December 16, 2020 ## Showing most helpful reviews Showing 1-25 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LC Louis C. Consultant Computer Software Used the software for: I used a free trial ### "Not just a software. They are contractor compliance experts!" March 19, 2019 5.0 Great experience! Pros I like the expertise of the implementation team regarding contractor compliance Cons We don't get into the software very often so it can be confusing from time to time to find what we want to achieve. Review Source SS Silvia S. Adjointe administrative et associée Mechanical or Industrial Engineering Used the software for: 6-12 months ### "User friendly " December 16, 2020 5.0 People working at the customer service are great !! Really !!! very helpfull and so nice. Overall prety easy to use . Pros Very user friendly compared to others and the fact that the informations is transferred and we don't need to constantly update for every customer or other. Cons TO add the employees we need to get trough documents's e mail and would save some time if we could do ite ourselves but not very irritating since their very fast most of the time. Alternatives considered [ISNetworld](https://www.capterra.com/p/145737/ISNetworld/) Reason for choosing Cognibox CMS Easy to use , french version is way better than others ans french customer service in Qc Review Source DB Desneiges B. Administrative assistant Oil & Energy Used the software for: 1-2 years ### "Complicated and no ending " December 18, 2020 3.0 I just feel that is an exhausting experience each time I have to do something in. Pros About the software... Nothing. But at least I have a good service when I need help or info. Cons It's not user friendly. There is to many questions and documents needed It's not always clear if it's approved or not Review Source DC Danys C. Directeur RH et SST Mechanical or Industrial Engineering Used the software for: 2+ years ### "Constructive comment" June 25, 2019 4.0 Pros Customer support is very useful. Keep it that way. Cons software is too slow during execution on internet. Review Source FL Francois L. Site Supervisor Mining & Metals Used the software for: 1-2 years ### "A lot of options, may be too much ? " December 16, 2020 4.0 Pros Being able to see witch training will expire in the next 3 months ( and now 12 !) All the information appear on the same sheet. Cons Last summer, twice, i received aan email that an employee can't go back to work because he has en expired training with only 24h hours to react. I always print a copy off all the the trainings at the beginning of each months and there was no indication that the training was about to expired. The second point is that it may have to many options for a normal user. At the begginnig, we need to search on the site to find what we need. Review Source RC Renee C. Safety Officer Construction Used the software for: 2+ years ### "Review of cognibox" December 16, 2020 4.0 It has been alright overall. The addition of employees is quite costly, and time consuming. Pros The ease of having the indocs in one place is convenient. Cons Getting new workers set up to take orientations is not instant like most other systems. Sometimes takes 2 days, for tight schedules this is not helpful. Reason for choosing Cognibox CMS We are on cognibox as part of an indoc process for a client. Review Source GR Gaetan R. Category Lead-MRO Mining & Metals Used the software for: 2+ years ### "Worth the money" January 23, 2019 4.0 This tool treamendously facilitated my job of Contract Management. Cognibox people are listening to our comments and are willing to implement improvements for their customers, so you can personalize some part the system and manage it in a somehow flexible way! Pros Easy to use, convenient, does the job, flexible and evolutive. What else can you ask for? Oh, and not to forget: Great customer service! Cons Data extract is not the best, some more automation should be implemented to ease the work even more. Review Source JL Joanne L. Safety Coordinator Construction Used the software for: 2+ years ### "Customer Support" December 17, 2020 5.0 It is beneficial for the workers to be trained prior to working on site. Pros The software is easy to use and customer support is diligent in giving assistance and information Cons None so far. But we only use this software to comply with our client requirements. Reason for choosing Cognibox CMS It is a Client requirement Review Source TM Travis M. HSE Supervisor Paper & Forest Products Used the software for: 1-2 years ### "A Helpful Review" July 1, 2019 5.0 Pros I would have to rate this software a 9, it was fairly easy to navigate through each separate area or question. I did have to call Customer Support for help and they were great on helping out, a 10 rating. Cons This was a fairly long questionnaire. I wasn't expecting to see so many questions, although I know that was the purpose. Review Source MC Marie-Hélène C. Conseillère ressources humaines Machinery Used the software for: 2+ years ### "User Friendly" December 16, 2020 5.0 Pros I like how easy it is to use it ! The software is instinctive ! Cons I would it to be able to export reports that are more interesting. Review Source LB Luc B. Manager Santé et Sécurité Food & Beverages Used the software for: 2+ years ### "Besoins rencontrés avec simplicité" December 21, 2020 5.0 Tout récemment nous avons été audités sur un système qualité et la rapidité avec laquelle nous avons pu démontrer le statut de qualification de nos entrepreneurs a contribué au succès de notre audit. Je veux souligner la qualité d'écoute du personnel de Cognibox qui prennent le temps de nous parler et revoir fréquemment notre niveau de satisfaction. Service très respectueux et attentionné. Pros La présentation des pages est intuitive. Pas de commandes complexes difficiles à retenir pour accéder à une fonctionnalité. On peut très rapidement voir le statut de qualification des entrepreneurs enregistrés. Cons Il est difficile de faire l'attribution des rôles des usagers en raison du nombre élevé de possibilités qui sont offertes. Review Source KB Kathy B. Directrice Qualité Outsourcing/Offshoring Used the software for: 2+ years ### "Visibilité auprès des clients" December 18, 2020 4.0 Pros Ce système de gestion nous permet d'être visible auprès des clients et ça nous permet de suivre les formations SST Cons Les rapports ne sont pas friendly user, les données à demandés ne sont pas claires. Review Source MB Marie-Helene B. Directrice des opérations Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Une merveille" December 16, 2020 5.0 Pros Belle présentation et facile à naviguer Cons aucun point négatif pour le moment, je n'ai pas assez utilisé le logiciel encore Review Source MC Mariano C. People Services Manager - Canada Mining & Metals Used the software for: 2+ years ### "Integrated and powerfull tool" March 20, 2019 5.0 The customer services is absolutely great. Cognibox is strongly supportive from the implementation to contractor support. We have a reprsentative visiting us on a regular basis and help us in many areas including user training, business needs design and best practices sharing. They are flexible, open mind and customer oriented Pros User experience, easy to use, help feature, dashboard for main metrics. The tool is integrated and managed documentation. Contractor Qualification, training, scope of work, communication all integrated. Capability to manage HS, procurement, ISO and environment areas. Capability to host all related documents to contractor's life and accessible accross the entire organization. Security managed by local admin. The sofware evolved with the organization needs. This one of the rare one that is interactive that's means you're able to communicate with the contractor into the tool itself and keep tracking of it. For those who use link to gate, the capability to block at the gate the external who don't have the appropriate training or who don't appear on any safety analysis or scheduled work on a given day Cons The integrated tool fits our needs and support our agressive HS processes including audit activities. We would like to have an Apps developped to manage control activities such as training accuracy, scope analysis validation and audit. But this is more a wish for the future than a "like least" as we can use the web to do it Review Source DM Daniel M. EHS Specialist Biotechnology Used the software for: 1-2 years ### "Stay Away If You Can - Go with ISNetworld if possible." May 1, 2023 2.0 STAY AWAY - Go with ISNetworld if you can ! Otherwise you are looking at Impacted site access for service visits. No thank you. Pros It has a Home Page that shows you what your compliance status is for each customer. Cons Questionnaire is far too extensive in length and too demanding in sensitive business questions; too difficult a platform to learn and use; too costly to operate (in addition to subscription increases you have to PURCHASE online training for your employees to complete). Alternatives considered [ISNetworld](https://www.capterra.com/p/145737/ISNetworld/) Reason for choosing Cognibox CMS We had no choice - customers REQUIRED that we use it or we lose their business. As a result of forced use of Cognibox, we came very close to walking away from that customer business activity. Review Source AS Audrey S. Techicienne en comptabilité Facilities Services Used the software for: 2+ years ### "Points à améliorer" December 16, 2020 4.0 Le soutien pour la plate-forme et plus long et les numéros pour communiquer ne sont pas vraiment accessible, pour un accès rapide. Pros Les autorisations pour donner accès à un employé. Cons l'information pas très clair pour les formations employés, on ne sait pas quoi est dû lorsqu'un employé n'est plus qualifié, vous devriez inscrire la formation qui est passée due , ca devient trop lourd à gérer , et rien n'est dit sur la plate-forme. pour dire quoi est échoue. Reason for choosing Cognibox CMS S'était un obligation pour l'un de nos clients, pour qu'on puisse faire suivre nos qualifications et formations Review Source NT Nick T. contractor management Mining & Metals Used the software for: 2+ years ### "Cognibox" March 20, 2019 5.0 qualify our contractor with our standard managing contractor with one program only be avalaible to attribut a task to each contrator link to gate with the program assure they have the right trainning for the right job Pros You can switch to french and English only by a click Great support and quick in, both language one person dedicated to our contract Cognibox can be adapte to your business Cons right now , we don't have any issue with the software Review Source ÉG Élise G. Adjointe-administrative Construction Used the software for: 2+ years ### "Too long... a lot" December 17, 2020 4.0 Zero benefit for a contractor... that's a painful obligation costing a lot to just suffer Pros It is very too long to answer every million questions it have, not really friendly... It turn around a subject again and again and it seems that we'll never finish to answer... Sometimes it have no place to just pass over a n/a question. Over all, we are disqualified for very stupid reason. It ask for the same document million times even it's already done... they don't verify before sending reminder... and we have to pay for that!!! Like it was fun or really helpin something. Cons Almost everything... but advisors helping us are very kindle and patient. Review Source MJ Michel J. HES Specialist Chemicals Used the software for: 2+ years ### "HES specialist" March 20, 2019 5.0 the advantage and to find everything in the same place, insurance, CNESST, certification etc ... Pros the easeness of doing research in the contractors file Cons A possible improvement would probably have had an online agent to quickly answer a few interogation. Review Source Isabelle L. OHS Manager Construction Used the software for: 2+ years ### "Great tool, Contractor-User Friendly!" December 16, 2020 5.0 Great experience with the tool. The customer service is impeccable. We are also lucky to be supported by a great team at our Client (Bell). Pros Easy to upload updated information. Easy to add Users. Easy to administer your contractor profile. Cons The WSIB clearance letter not automatically updated. Reason for choosing Cognibox CMS It was not a choice, as we are a Contractor working with Bell. As a born-Quebec'er, I am proud to know that this tool was created in Quebec and is now serving thousands of large multinationals. Review Source ML Marianne L. Safety Director Dairy Used the software for: 2+ years ### "I am very satisfied with the Cognibox tool" March 20, 2019 5.0 Excellent customer service and support from the Cognibox team. A team that listens customers needs in order to evolve according to the needs of the industry. Pros The software is very easy to use! Excellent qualified supplier search tool. Facilitate the orientation training of our suppliers. Allows standardized management of subcontractors. Excellent quality of information. Access to market best practices. Facilitates the traceability of information. Facilitates communication with suppliers. Cons There is nothing I like less about the software. Review Source JL Jonathon L. HSE Coordinator Environmental Services Used the software for: 2+ years ### "Very user friendly system" December 16, 2020 5.0 Pros The ease of use. The UI is easy to read and navigate. Cons Time to have documents uploaded. Maybe should have an online upload instead of sending emails Review Source TM Trevor M. HSSE Manager Construction Used the software for: 2+ years ### "My Review" December 16, 2020 3.0 I only need and use it because companies that we work for require us to have it. Pros The availability of training programs and the wide variety. Cons how hard it is to assign someone training and when i hit the home button it does nothing. Alternatives considered [ISNetworld](https://www.capterra.com/p/145737/ISNetworld/) Reason for choosing Cognibox CMS I had no choice. Companies that we work for require us to have this program. Review Source jS jean S. chargé de projets Civic & Social Organization Used the software for: 2+ years ### "Efficacité" December 16, 2020 4.0 Facile d'utilisation Pros La compréhension du cite et facile d'utilisation. Cons Non pas vraiment mais quand ont a un trouble de connexion ses moins évident. Review Source MS Melissa S. Admin Agent Construction Used the software for: 2+ years ### "Cognibox CMS Review" June 27, 2019 5.0 Pros It is easy to understand and to use it compared to others. Cons Nothing really, maybe some bugs on e-learning online courses. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.