Who Uses This Software?

Smooch serves as an ominchannel platform that connects your software to a wide variety of messaging channels to boost engage with more customer interaction.

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Limited availability
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Smooch
  • smooch.io/
  • Canada

About Smooch Enterprise

Smooch is the complete messaging platform for enterprise software makers.

Smooch Enterprise Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Smooch Enterprise Reviews Recently Reviewed!

Capterra loader

The Ultimate Conversation Integrator

Aug 01, 2018

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: The biggest pro came today. Whatsapp Business integration. Smooch is the go to option to let your bot or messaging platform talk to anyone on almost any platform. I work with clients globally. This means I ahve accounts on social netoworks that may only be for a handful of people. The ability to talk to my client on a space they are alreay on and comfortable with is very important. We all know the pain of onboarding people to a new routine. I prefer to adapt my backend to welcome all who come knocking on my companys door.

The site is easy to use and the integration catalog is always growing. Questions are answered quickly.

Cons: So far, after more than a year of testing, I can say I have not had any issues. Any issues have been responded to promptly and efficiently.

Overall: No more onboarding clients to a proprietary platform. They come with their own messaging service and I can adapt on the fly. It's a game changer for global conversation on your website and for your support team.