Who Uses This Software?

All Enterprises


Average Ratings

15 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $645.00/one-time/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ManageEngine
  • www.manageengine.com/products/desktop-central/?utm_medium=ppc&utm_campaign=Desktop-Central
  • Founded 1996
  • India

About ManageEngine Desktop Central

A web-based windows desktop management software that helps in managing 1000s of desktops from a central location. It can manage desktops both in LAN and across WAN. It automates regular desktop management activities like installing software, patches, and service packs, standardize the desktops by applying uniform configurations such as wallpapers, shortcuts, printer, etc. In simple terms, it helps administrators to automate, standardize, secure, and audit their windows network.


ManageEngine Desktop Central Features

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

ManageEngine Desktop Central Reviews Recently Reviewed!

Great Product for the Price

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Central Control of all systems and mobile devices from one application for patching, software deployment and mobile management

Cons: Really need the mobile data usage reports that have been in development for to long which would really benefit my company for monitoring mobile data usage

Excellent product! Compared to other ME products also very few bugs. Support should be improved.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - stable
- ease of use
- value for Money is excellent!!!
- covers (almost) all our endpoint management Needs
- steady improvement in functionality

Cons: Technical Support should be improved! The technicians seem very knowledgeable! Anyhow, I miss the personal contact to the Support engineers. I don't like how, in a Support session, the technician connects to my PC and starts clicking around and Chat through Notepad. Any other vendor's Support technician would give me a call and stay on the phone while Troubleshooting Problems. It's a great way to learn about the product for me, and for the technician it may also be usefull as I may help the technician by providing Details more easely. I think that it would improve the Support process drastically. I really dislike the way Support works at the Moment!

Overall: Huge time savings in supporting our end users!

Very important and useful automation tool for IT.

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, available feature to monitor status of specific computer desktop, server and laptop. As part of my job, to ensure 100% software patches are applied and monitored this application is very important to me or must have.

Cons: Poor support, raised a simple recurring issue (which suddenly occured) but no sulotion even remotely checked and provided the logs but still no clear guidance on how to correct. We have software patches for some reason cannot be distributed to computer desktops. We can manully download from the server and iinstall manually with no issue.

Overall: It automates a lot of things that takes time to manually do it. In simple words, it saved enormous time, energy, money and definitely increase productivity.

The products provide a lot of value to organizations, and easily compete with the top vendors.

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: There are lots of solutions/modules available to help manage IT from an enterprise perspective. Could value on the small amount of resources needed to operate the solution.

Cons: We encounter ongoing challenges when trying to work with the Sales part of this company. It is very frustrating to deal with sales when trying to buy more than one module. Every module seems to have its own sales team that do not talk to the other sales teams. Worst part of the product.

Great

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So many features especially the remote control such as remote registry and wake on LAN. Deploying packages is good to but the status page could be a little more elaborate.

Cons: User Interface could be cleaner. Currently it feels a little crowded and could use some consolidating.

I have been working with computers since 1975. I administer several servers and help desk role.

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The thing I think I use the most is the remote access. I have also played around with package installations. It is handy to be able to see what versions of software have been installed. Also, knowing what hardware the user is on.

Cons: It is a little tricky to use the package installation, but that could be my own failing. Also, it appears to be consuming way more disk space on the server it is on than I anticipated.

Overall: Knowledge of my users hardware and software.

Mostly intuitive and does the job; use it for software deployment.

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it has a software repository of deployment configurations. Looking forward to the new OS deployment that's coming in the new release. Excellent support.

Cons: Upgrading the console can be a chore and is time consuming. The software is currently not intuitive enough to know what executable it requires to upgrade. You must choose from usually 3 choices on the web site, depending on what version you're currently on and then follow upgrade instructions. Fortunately, I don't have to do this often.

I like it

Dec 06, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Control of overall environment, from patch management to deploy OS, this is a good service I can see all the computer on my network and security them installing the patches and also see what user name is using the pc

Cons: not much friendly to use, I can see many options around if you find a better way to make this friendly and easy to use this product is going to be the best

Overall: Update and Secure PC, and make my life easier troubleshooting the computers

Positive overall

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clean interface. Easy to find most information. Some nice tools included, would like to see more tools like remote registry viewer.

Cons: Help file is a bit limited. Online KBs and forums are average to OK. Support for non-critical items is responsive enough. Worried that "live" support for emergency items (i.e. DC is not starting, database problem, problem during upgrade, etc.) is not easily available via phone (I have not had to contact support about a critical issue to date).

Overall: Better control of our desktop/endpoint environment for support, patches, and configuration pushes... all at a fair price.

Wonderful product... love the remote control and access to systems on the back end.

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Control of the desktop and Tech support rocks... Keep up the good work. Its what keeps us using the products by ManageEngine.

Cons: Step by step logging of workstation for tracing issues. Desktop Authority has a good system for that.

Overall: Support of my users in real time from my own desk.

Superb

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great application that makes me gain time to implement new solutions and keep the company safe. In less than an hour the solution is implemented and ready to go.

Pros: Simplicity and the free 25 users licence.

Cons: Not in Portuguese language

Recommendations to other buyers: Use it. It's great

Excellente

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Excellent software for patch administration and software deployment. Free for 25 computers and to 25 mobile devices. Easy to deploy and to use. With good extras to manage your network

Good software, easy to use

Sep 23, 2016
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use, automated update works good

Cons: price, functionality

Overall: The positive side of this software - see what software is currently licensed or not. Get exhaustive info about licensing problems. I can advise Total Network Inventory 3 Professional - Software inventory from softinventive. Possible to track the software presence on specific devices. Merge different versions of the same software. Use regular expressions to improve search results. You can download http://www.softinventive.com/software-asset-management/. This software not free, but it's really good and license software inventory solution for small business, recommended.

Recommendations to other buyers: I advice Win8 as best soft for this program

Good tool for patch management

Sep 30, 2015
4/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: Pros:
Nice dashboard, automated update works good, simple and easy to analyze what is going on..

Cons:
I wish they can automatically prevent unnecessary updates being pushed to prevent failed updates just to find out the update is not necessary or an earlier version patch need to be installed first. When choosing only critical updates to be installed it still try to install unrated updates and have to manually decline it. Remote control won't connect automatically after reboot and need to keep reconnecting.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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