Who Uses This Software?

All Enterprises


Average Ratings

31 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $795.00/one-time/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ManageEngine
  • www.manageengine.com/products/desktop-central/?utm_medium=ppc&utm_campaign=Desktop-Central
  • Founded 1996
  • India

About ManageEngine Desktop Central

A web-based windows desktop management software that helps in managing 1000s of desktops from a central location. It can manage desktops both in LAN and across WAN. It automates regular desktop management activities like installing software, patches, and service packs, standardize the desktops by applying uniform configurations such as wallpapers, shortcuts, printer, etc. In simple terms, it helps administrators to automate, standardize, secure, and audit their windows network.


ManageEngine Desktop Central Features

Vendor has not completed this information.

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

ManageEngine Desktop Central Reviews Recently Reviewed!


Very helpful for administering handheld devices

Jun 14, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is very useful in helping to manage our iPads. Our users are spread out over a 200 mile radius and this allows me to update all iPads without having them brought back in for updates or changes.

Cons: Difficult to find what you are looking for at times. Not always intuitive when looking for how to adjust devices.

Capterra-loader

Computers! You got 'em!

Jun 12, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Helps you to manage the tracking of software and devices on your network into a centralized location.

Cons: Dang if it doesn't sound easier than it does. If you are a small company you might not need this. It's kind of a headache for smaller offices.

ManageEngine Desktop Central is a good tool for Administrators.

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: ManageEngine Desktop Central is a good tool for Administrators. It integrates with ManageEngine Service desk and can be used to inventory computers, remote support for computers and many more.

Cons: ManageEngine Desktop Central took some configuring and help from Manage Engine support to get integrated with ManageEngine Service Desk

Not 100% operational due to bugs.

May 02, 2018
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Highly integrated, many solutions in one application. MDM is much easier to use than Airwatch. Good feature set.

Cons: Bugs and poor customer server. Email support only. Follow up response, please email logs for review. Days later you might get a response back. Issues not always fixed with initial support call. Sadly this impacts my customers and confidence in the IT organization. When we reach out to customer support via telephone calls are directed to voice mail.

Overall: Little to none over previous solutions due to constant bugs. MDM is easier to use than Airwatch. Lots of potential.

Good alternative to SCCM with complete features

Apr 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy installation on premiss , a little less on Azure. Templates are available if needed. Many option ad cool feature from distribution of software to remote control. Managine MDM , server and workstation is very easy once setup.

Cons: No integration with Azure Active directory, still base on Active directory setup for the workstation? Management little tricky with on a cloud based domain. Groupe poicies and update management not easy to remove.

Overall: All in one management system. Easy to setup and interesting cost

Pretty feature rich product that is pretty easy to deploy.

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This product was easy to deploy and the cost was lower than most others. It does not do patch management as well as other products but also costs a lot less. There are good remote access features that allow the product to serve as a single pane for remote access and support. Good reporting capabilities as well.

Cons: There can be some confusion on patches that are needed and what is actually installed on the systems. This can leave a lot of server in a pending reboot status if not careful.

Overall: Centralized patch management and inventory reporting.

Great!

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All the different functionalities in one location Desktop central.
Remote tool is amazing. Easy to setup and administrate. It does what it says. I also use the mobile device management feature which is easy to use.

Cons: Nothing at all. The software does what it says. Support is great as well.

Capterra-loader

It has all I need.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Let's see. I can manage patching, bandwidth optimization, remote control and more. Alerts and reports of AD and users login.

Cons: I would love to be able to deliver Operative systems and to restrict the use of pirate software. That's is difficult to have I agree.

Overall: Management of USB drives is a plus. It's a problem with users using USB drives all the time.

Capterra-loader

An inexpensive, effective patch management solution

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: MEDC is quick and easy to use, and so far has been very effective at patching our workstations. The fact that you can use it to set up a software repository for your users is also very useful.

Cons: Sometimes it feels like parts of the interface are unfinished (you literally run into prompts that ask "do you want to do (xyz)? submit a feature request!".

Not intuitive, Sometimes makes management easier

Feb 07, 2018
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Cost, it is very inexpensive in this software category but you get what you paid for is true for DesktopCentral. Support is easy to get a hold of. Remoting into a clients PC to diagnose issues is dead simple.

Cons: The lack of feature updates and the constant releasing of additional software which you need to pay for makes management of a large network difficult due to the intention software fragmentation of features. If they were to combine and add more value to the base product rather than looking to squeeze every penny out of each new feature, this product would be a great product. Many times when you are analyzing why a patch isn't being deployed, it is due to other reasons when contacting support and they rarely help with a solution to solve 150 computers refusing a patch. Usually the answer is to just disable DesktopCentral client to run Windows update traditionally due to the inconsistency of the ManageEngine client.

Overall: Easily remote into client computers. Inventory of software and hardware is super simple.

Great overall product, has completely changed how we deploy and manage our software.

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software deployment is great and Simple to use, the software portal has really decreased the amount of IT tickets we receive in relation to software requests. The tools are also very useful, we have setup reboot polices to force updates to install and set up remote control so we don't need to run around the building. We found the patch management module easy and quicker to use than WSUS and the reports are also more specific.

Cons: No software portal for mac. License management is tricky to use as it is based on the product and version, some software has multiple versions depending on install date so can be hard to track.
Would like to see better reporting in regards to USB device management particularly for drives

Overall: The biggest benefit for us was the software deployment piece, ve were previously deploying through GPO

Best software I have used for quite some time, excellent.

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and understand, great features for managing PC/Laptop?servers.
Makes software deployment so easy. Support is great

Overall: Fully patched machines, all up to date with no fuss. Deployment of difficult software was made easy.
Remote control of machines and support great. Set and forget policies just brilliant it just works.

I've been using this product since 2014 and so far so good.

Jan 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use pretty much can figure out on your own... and with lots of website support on how the product works. Best bang for the buck.

Cons: some updates fails just to find out it was already running or not needed on the machine when set to auto which is not a major issue.. it's also constantly having a hot fix.

Overall: Did very well as a patch management on my environment with remote control feature, software deployment etc. all for a lot less compared to others.

Capterra-loader

experience has been mixed. product is stable for the most part but customer support is mediocre.

Jan 03, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: product is stable, frequent updates, it's not very expensive and gives you the opportunity to get into the RMM world at a lower risk.

Cons: customer support is mediocre; response is slow; even though there are updates, it feels like they are lagging (example - they came out with creators update support 1 week back, office 365 pro plus recently), the application is not very intuitive.

Great tool for an IT Department, manage patch installations, configurations and inventory

Dec 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - ease of use
- price vs Microsoft
- funcitonality
- frequent updates
- quick instant chat support

Capterra-loader

I switched from one patch management software company to Desktop Central and it was awesome.

Dec 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use and very powerful. Setup was very easy and deployment was just as easy. I have gained much insight to the computers on my network and that's great. They also treat a server like a pc making it much easier to manage.

Overall: Better control of all desktops and servers

Great Software When It Works...It Just Seldom Works

Dec 14, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Ease of use
Nice interface
Cost
That's about it but this box has a 100 character minimum so I'm typing this just to fulfill it.

Cons: It doesn't work
Support is useless and non-existent
False positives
Useless error messages
Agent won't install unless the planets perfectly align

ManageEngine DC is an easy to use patch management and computer administration suite.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: ManageEngine was easy to install and update. It's easy to use, feature rich and has a good support as well as an online community and knowledge base. Patching info is current and addresses specific exploits and patches. Program contains tutorial links for training of specific features from within application as well as links to request support, chat with a rep and feature requests.

Cons: Support staff is polite and knowledgeable but can be a little slow to respond during ongoing correspondences

Great Product for the Price

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Central Control of all systems and mobile devices from one application for patching, software deployment and mobile management

Cons: Really need the mobile data usage reports that have been in development for to long which would really benefit my company for monitoring mobile data usage

Excellent product! Compared to other ME products also very few bugs. Support should be improved.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - stable
- ease of use
- value for Money is excellent!!!
- covers (almost) all our endpoint management Needs
- steady improvement in functionality

Cons: Technical Support should be improved! The technicians seem very knowledgeable! Anyhow, I miss the personal contact to the Support engineers. I don't like how, in a Support session, the technician connects to my PC and starts clicking around and Chat through Notepad. Any other vendor's Support technician would give me a call and stay on the phone while Troubleshooting Problems. It's a great way to learn about the product for me, and for the technician it may also be usefull as I may help the technician by providing Details more easely. I think that it would improve the Support process drastically. I really dislike the way Support works at the Moment!

Overall: Huge time savings in supporting our end users!

Very important and useful automation tool for IT.

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, available feature to monitor status of specific computer desktop, server and laptop. As part of my job, to ensure 100% software patches are applied and monitored this application is very important to me or must have.

Cons: Poor support, raised a simple recurring issue (which suddenly occured) but no sulotion even remotely checked and provided the logs but still no clear guidance on how to correct. We have software patches for some reason cannot be distributed to computer desktops. We can manully download from the server and iinstall manually with no issue.

Overall: It automates a lot of things that takes time to manually do it. In simple words, it saved enormous time, energy, money and definitely increase productivity.

The products provide a lot of value to organizations, and easily compete with the top vendors.

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: There are lots of solutions/modules available to help manage IT from an enterprise perspective. Could value on the small amount of resources needed to operate the solution.

Cons: We encounter ongoing challenges when trying to work with the Sales part of this company. It is very frustrating to deal with sales when trying to buy more than one module. Every module seems to have its own sales team that do not talk to the other sales teams. Worst part of the product.

Great

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So many features especially the remote control such as remote registry and wake on LAN. Deploying packages is good to but the status page could be a little more elaborate.

Cons: User Interface could be cleaner. Currently it feels a little crowded and could use some consolidating.

I have been working with computers since 1975. I administer several servers and help desk role.

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The thing I think I use the most is the remote access. I have also played around with package installations. It is handy to be able to see what versions of software have been installed. Also, knowing what hardware the user is on.

Cons: It is a little tricky to use the package installation, but that could be my own failing. Also, it appears to be consuming way more disk space on the server it is on than I anticipated.

Overall: Knowledge of my users hardware and software.

Mostly intuitive and does the job; use it for software deployment.

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it has a software repository of deployment configurations. Looking forward to the new OS deployment that's coming in the new release. Excellent support.

Cons: Upgrading the console can be a chore and is time consuming. The software is currently not intuitive enough to know what executable it requires to upgrade. You must choose from usually 3 choices on the web site, depending on what version you're currently on and then follow upgrade instructions. Fortunately, I don't have to do this often.

I like it

Dec 06, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Control of overall environment, from patch management to deploy OS, this is a good service I can see all the computer on my network and security them installing the patches and also see what user name is using the pc

Cons: not much friendly to use, I can see many options around if you find a better way to make this friendly and easy to use this product is going to be the best

Overall: Update and Secure PC, and make my life easier troubleshooting the computers

Positive overall

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clean interface. Easy to find most information. Some nice tools included, would like to see more tools like remote registry viewer.

Cons: Help file is a bit limited. Online KBs and forums are average to OK. Support for non-critical items is responsive enough. Worried that "live" support for emergency items (i.e. DC is not starting, database problem, problem during upgrade, etc.) is not easily available via phone (I have not had to contact support about a critical issue to date).

Overall: Better control of our desktop/endpoint environment for support, patches, and configuration pushes... all at a fair price.

Wonderful product... love the remote control and access to systems on the back end.

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Control of the desktop and Tech support rocks... Keep up the good work. Its what keeps us using the products by ManageEngine.

Cons: Step by step logging of workstation for tracing issues. Desktop Authority has a good system for that.

Overall: Support of my users in real time from my own desk.

Superb

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great application that makes me gain time to implement new solutions and keep the company safe. In less than an hour the solution is implemented and ready to go.

Pros: Simplicity and the free 25 users licence.

Cons: Not in Portuguese language

Recommendations to other buyers: Use it. It's great

Good software, easy to use

Sep 23, 2016
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use, automated update works good

Cons: price, functionality

Overall: The positive side of this software - see what software is currently licensed or not. Get exhaustive info about licensing problems. I can advise Total Network Inventory 3 Professional - Software inventory from softinventive. Possible to track the software presence on specific devices. Merge different versions of the same software. Use regular expressions to improve search results. You can download http://www.softinventive.com/software-asset-management/. This software not free, but it's really good and license software inventory solution for small business, recommended.

Recommendations to other buyers: I advice Win8 as best soft for this program

Good tool for patch management

Sep 30, 2015
4/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: Pros:
Nice dashboard, automated update works good, simple and easy to analyze what is going on..

Cons:
I wish they can automatically prevent unnecessary updates being pushed to prevent failed updates just to find out the update is not necessary or an earlier version patch need to be installed first. When choosing only critical updates to be installed it still try to install unrated updates and have to manually decline it. Remote control won't connect automatically after reboot and need to keep reconnecting.