--- title: "Qwaiting Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Qwaiting Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/170044/qwaiting/" page_type: "product" language: "en" --- # Qwaiting Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Qwaiting ## What is Qwaiting? Qwaiting- Queue management software assists the users to schedule all their appointments at a single place. Personalized notifications and alerts will be sent to the users who are in waiting in a queue for availing their service. The software will generate a ticket that will showcase the complete details of the service that the user is going to avail. The software will display the number of waiting customers, the length of the line and also the complete digital signage functionality. ## What is Qwaiting used for? [Visitor Management](https://www.capterra.com/visitor-management-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $199 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qwaiting?[Manage this product listing](https://www.g2.com/products/qwaiting/claim_requests/new?auto=true) ## Qwaiting Overview Updated September 2026 AI summary Qwaiting offers small and midsize businesses a visitor management solution designed to handle registration, check-in, and tracking processes. Supporting features such as badge management, ID scanning, and access controls, it also provides options for customizable forms, compliance management, and multi-location support. Qwaiting is accessible across cloud, web, and major device platforms, enabling flexibility in deployment and use. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Qwaiting 4.8 (16) VS. [4.5 (48)](https://www.capterra.com/p/179358/Visitly/reviews/) Starting Price $199 Flat Rate, Per Month Starting Price $1000 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (16) Ease Of Use 4.6 (90) Value For Money 4.7 (15) Value For Money 4.6 (86) Customer Service 4.8 (16) Customer Service 4.5 (86) ## Qwaiting alternatives Highest Rated [4.9 (119)](https://www.capterra.com/p/162584/Sign-In-App/reviews/) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (93)](https://www.capterra.com/p/160462/Qminder/reviews/) Starting price $869.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Archie](https://www.capterra.com/p/241184/Archie/) [4.8 (90)](https://www.capterra.com/p/241184/Archie/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241184/Archie/) [Swiftlane](https://www.capterra.com/p/238723/Swiftlane/) [4.6 (124)](https://www.capterra.com/p/238723/Swiftlane/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/238723/Swiftlane/) [View all alternatives](https://www.capterra.com/p/170044/qwaiting/alternatives/) ## FAQs about Qwaiting Overview ### Which roles and teams benefit most from Qwaiting? Qwaiting is most used by customer service teams, front-desk administrators, and site managers who need to organize visitor flow, reduce wait times, and improve service visibility. IT leaders, engineers, and innovation officers benefit from deploying and maintaining the system, while executives and school or finance administrators use reporting to oversee operations. Answer based on 16 reviews Overview ### What company size and industries is Qwaiting built for? Qwaiting is built mainly for small businesses, which make up 69% of reviewers, and is used most in hospital and health care at 25%. It serves hospitals, banks, education institutes, F&B, immigration systems, clinics, and the public sector, with notable use in education management at 19% and health, wellness and fitness at 12%, primarily for visitor management. Answer based on 16 reviews Features and Usability ### What are the key features of Qwaiting? Qwaiting offers visitor management and registration features such as pre-registration, self check-in/check-out, badge management, ID scanning, and barcode ticket scanning. It also includes access controls, watch list monitoring, real-time reporting, alerts and notifications, workflow management, self-service portal, and third-party integrations for multi-location operations. Integrations ### Which third-party tools and platforms does Qwaiting integrate with? Qwaiting integrates with Ultimate SMS Notifications for SMS-based communication and queue alerts. This single integration supports message delivery tied to customer updates and notifications, giving Qwaiting a direct connection to one external platform from its catalog. Getting Started and Support ### What training and onboarding options does Qwaiting offer? Qwaiting provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover topic-based instruction, documentation offers written reference material, and videos provide visual walkthroughs for review at any time. Getting Started and Support ### What customer support options does Qwaiting offer? Qwaiting provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer sentiment is available for support quality, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,336 Appointment Scheduling reviews Capterra data shows that buyers of visitor management software rank the following features as their top priorities: - **Mobile Access** (**43%** of reviewers rated this feature as critical) - **Self Check-In/Check-Out** (**44%**) - **Access Controls/Permissions** (**40%**) Qwaiting supports all three of the features reviewers rate most important: **Mobile Access**, **Self Check-In/Check-Out**, and **Access Controls/Permissions**. Together, these capabilities help businesses manage visitor flow from anywhere, give guests a faster arrival process, and maintain tighter control over who can view or manage access settings, allowing teams to improve front-desk efficiency and maintain a more secure visitor experience. Mobile Access 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Self Check-In/Check-Out 4.7 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Check-in and out via a mobile device or kiosk Access Controls/Permissions 4.6 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Visitor Tracking 4.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Track visitors and purpose of visits Reporting & Statistics 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Alerts/Notifications 4.6 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Qwaiting 27 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Badge Management: Create, manage, and print wearable badges - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Data Import/Export: Import and export data to and from software applications - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Management: Manage, store and organize emails within the system or via third-party apps - ID Scanning: Scan and validate an ID barcode - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Pre-Registration: Manage the pre-registration process - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Profiles: Profiles of users providing basic information - Visitor Tracking: Track visitors and purpose of visits - Watch List: View and track activity related to an individual, transaction, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (16) 4.8 Based on 16 reviews ## Pricing Value for money 4.7 (15) Free Trial Basic $199.00 Flat Rate,Per Month Value for money 4.7 (15) 4.7 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (16) 4.8 Based on 16 reviews ## User reviews Overall rating 4.8 Based on 16 reviews Filter by rating 5(14) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent JG Jose G. Administrative Assistant Government Administration ### "An excellent and readily available tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 17, 2024 The system is straightforward to use and simple to deploy. Pros The interface is user-friendly, easily accessible, and highly beneficial for daily tasks. It was beneficial having free trial period to thoroughly evaluate the system. Cons The pricing is relatively high, making an annual subscription quite challenging to afford. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO Stephane O. Digital agent Banking ### "Review SFE " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 1, 2023 Easy to use and no extra effor. The customer service is super. But make sure to make available other option (sms, voice, feedback...) Pros Customer service is available and open to solve issue when extremely needed Cons No human voice number caller , no french translation, additionals are features a overcharged. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA Airee A. SITE MANAGER Health, Wellness and Fitness ### "QMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2023 i feel the app need updates as and when, to fix the bug issues Pros I like abt QMS, is the way the app set up for easy to use. Cons sometime JAM, and cannot print via the printer soetting, and sometimes lost of connection. but able to rectrify Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 6, 2023 Thank you for your valuable feedback ZH ZHI HAO L. Customer Service Manager Automotive ### "User Friendly Qwaiting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2023 Excellent. Have been using Qwaiting for awhile. Is easy to use. Pros Customized template for the q system. User Friendly Cons Have been using Qwaiting for awhile, everyrhing seem to be all good. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 6, 2023 Thank you for your valuable feedback MM Mohammad M. Site Manager Health, Wellness and Fitness ### "Gr8 interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2023 Pros The ease of downlaoding day to day reports Cons The interface can be a bit better.. especially with the transfering of queue number from one stations to another. Switched from [Skiplino](https://www.capterra.com/p/241742/Skiplino/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 6, 2023 Thank you for your valuable feedback Mirjalol M. Finance officer Education Management ### "We've sorted out the massive queues" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2023 Excellent Pros Simplicity and customer service, we have deployed the service without no problem just in few hours. Cons Pricing is a bit high, it is quite impossible for an annual subscription (if you are in social sphere) Reasons for choosing Qwaiting Customer Service of Qwaiting (easy communication) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 6, 2023 Thank you for your valuable feedback IO Ifedara O. IT Hospital & Health Care ### "Simple Queue Management Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2023 Pros I sincereley like the ease of deployment. There was no need to buy additional hardware before getting the solution up and running. Cons Somoetimes accessing from my location can be very slow even with good internet, Kinly improve this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SN sarah N. senior executive Education Management ### "satisfactory" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 25, 2023 help to enhance customer waiting experience Pros user friendly interface. easy access and very helpful in daily work Cons admin setting too complicated and many to set Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 6, 2023 Thank you for your valuable feedback PA Peter A. Consultant Hospital & Health Care ### "Efficient Hospital process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2023 Efficiency in terms of managing patients queue Pros Support follow up and its efficiency in controlling a Queue Cons Please work on the VIP/Emergency token where by when VIP or Emergency patients are pushed they can skip the Queu and be a priorityAnd also if a patient gets lost any department can activate the same token and He/she continues with it since hospital is big Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 6, 2023 Thank you for your valuable feedback NP Nikkolo Paulo A. School Principal Education Management ### "User friendly queueing system!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2023 It makes our school operations smooth and organized. Pros This is user-friendly and easier to go over. Cons May the printing set up for the ticket can still be improved on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 6, 2023 Thank you for your valuable feedback [View all Reviews](https://www.capterra.com/p/170044/qwaiting/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.