# SmartReviews Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmartReviews Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/170047/SmartReviews --- # SmartReviews Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) SmartReviews ## What is SmartReviews? SmartReviews is a powerful customer feedback software designed to help businesses capture, analyze, and act on customer opinions across multiple touchpoints. Whether customers connect with you through your website, SMS, email, or in-person interactions, SmartReviews brings all feedback together into a single, unified platform. By consolidating data, businesses can track satisfaction scores, monitor customer sentiment, identify recurring issues, and respond to concerns with greater speed and accuracy. The platform offers customizable survey tools, real-time analytics, advanced reporting, and offline feedback collection to ensure no customer voice goes unheard. With seamless omnichannel integration, teams can collaborate more effectively to resolve problems and improve service quality. ## What is SmartReviews used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price SGD49 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartReviews?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://shrivra.com/&name=SmartReviews) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartReviews 0.0 VS. [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price SGD49 Per Feature, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (1,095) Value For Money 0.0 (0) Value For Money 4.0 (851) Customer Service 0.0 (0) Customer Service 4.3 (881) ## SmartReviews alternatives [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about SmartReviews Overview ### What company size and specific industries is SmartReviews built for? SmartReviews is designed for small to mid-sized retail, hospitality, wellness, healthcare, education, and service-based businesses. It suits owners and managers who need to collect, analyze, and act on customer feedback from multiple channels. The product is aimed at organizations that depend on customer reviews and service quality. Features and Usability ### What are the key features of SmartReviews? SmartReviews offers CRM, contact management, and collaboration tools for organizing customer data and team workflows. Core feedback features include feedback management, surveys and feedback, survey and poll management, NPS survey structure, and polls/voting, along with real-time reporting, reporting/analytics, multi-language support, and third-party integrations. Integrations ### Which third-party tools and platforms does SmartReviews integrate with? SmartReviews integrates with 2 third-party tools: Gmail and Mailchimp. These connections cover email and marketing workflows, letting teams link review collection and follow-up messaging with commonly used communication platforms. Getting Started and Support ### What training and onboarding options does SmartReviews offer? SmartReviews provides in person training and live online sessions to help teams get started. In person training supports direct, face-to-face instruction, while live online sessions offer guided setup and feature walkthroughs through virtual meetings. Getting Started and Support ### What customer support options does SmartReviews offer? SmartReviews provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available in the catalog data, so user experience details such as response speed, helpfulness, or common issues cannot be stated here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Language Manage and support multiple languages SmartReviews 13 features Provides a channel for team members to share AI models, media files, communicate, and work together Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Assemble applications and processes by dragging over and arranging pre-built components Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Manage and support multiple languages Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic SGD49.00 Per Feature,Per Month ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.