--- title: "SmartReviews Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmartReviews Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/170047/SmartReviews/" page_type: "product" language: "en" --- # SmartReviews Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) SmartReviews ## What is SmartReviews? SmartReviews is a powerful customer feedback software designed to help businesses capture, analyze, and act on customer opinions across multiple touchpoints. Whether customers connect with you through your website, SMS, email, or in-person interactions, SmartReviews brings all feedback together into a single, unified platform. By consolidating data, businesses can track satisfaction scores, monitor customer sentiment, identify recurring issues, and respond to concerns with greater speed and accuracy. The platform offers customizable survey tools, real-time analytics, advanced reporting, and offline feedback collection to ensure no customer voice goes unheard. With seamless omnichannel integration, teams can collaborate more effectively to resolve problems and improve service quality. ## What is SmartReviews used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price SGD49 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartReviews?[Manage this product listing](https://www.g2.com/products/smartreviews/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartReviews 0.0 VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price SGD49 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (258) Value For Money 0.0 (0) Value For Money 4.5 (244) Customer Service 0.0 (0) Customer Service 4.6 (254) ## SmartReviews alternatives [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about SmartReviews Overview ### What company size and specific industries is SmartReviews built for? SmartReviews is designed for small to mid-sized businesses in retail, hospitality, wellness, healthcare, education, and service-based sectors. It supports owners and managers who need to collect, analyze, and act on customer feedback from multiple channels. Features and Usability ### What are the key features of SmartReviews? SmartReviews offers feedback management, surveys and feedback, and survey/poll management for collecting responses, plus NPS survey structure and polls/voting. It also includes CRM and contact management, collaboration tools, dashboard, real-time reporting, reporting/analytics, real-time notifications, third-party integrations, and multi-language support for broader survey operations. Integrations ### Which third-party tools and platforms does SmartReviews integrate with? SmartReviews integrates with Gmail for email-based review and notification workflows. The catalog lists Gmail as its available third-party integration, giving teams a direct connection to one of the most widely used email platforms. Getting Started and Support ### What training and onboarding options does SmartReviews offer? SmartReviews provides in person training and live online sessions to help teams get started. In person training supports direct, face-to-face instruction, while live online sessions provide guided setup and learning through remote meetings. Getting Started and Support ### What customer support options does SmartReviews offer? SmartReviews provides email/help desk, phone support, 24/7 live rep, and chat. Support is available through these channels, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) SmartReviews supports all three features that reviewers identify as most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track satisfaction trends, and turn feedback into clear insights, allowing teams to improve customer experiences with better-informed decisions. Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Data Collection Collect information from multiple sources SmartReviews 14 features ### All Features - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic SGD49.00 Per Feature,Per Month ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.