# SmartReviews Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SmartReviews Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more.

Source: https://www.capterra.com/p/170047/SmartReviews

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# 

 SmartReviews Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

SmartReviews

## What is SmartReviews?

SmartReviews is a powerful customer feedback software designed to help businesses capture, analyze, and act on customer opinions across multiple touchpoints. Whether customers connect with you through your website, SMS, email, or in-person interactions, SmartReviews brings all feedback together into a single, unified platform. By consolidating data, businesses can track satisfaction scores, monitor customer sentiment, identify recurring issues, and respond to concerns with greater speed and accuracy. The platform offers customizable survey tools, real-time analytics, advanced reporting, and offline feedback collection to ensure no customer voice goes unheard. With seamless omnichannel integration, teams can collaborate more effectively to resolve problems and improve service quality.

## What is SmartReviews used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

SGD49

Per Feature, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SmartReviews?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://shrivra.com/&name=SmartReviews)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SmartReviews

0.0

VS.

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

SGD49

Per Feature, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.7 (10,408)

Value For Money

0.0 (0)

Value For Money

4.5 (6,449)

Customer Service

0.0 (0)

Customer Service

4.5 (5,756)

## SmartReviews alternatives

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (248)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Drag & Drop

Assemble applications and processes by dragging over and arranging pre-built components

Feedback Management

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Multi-Language

Manage and support multiple languages

SmartReviews 13 features

Provides a channel for team members to share media files, communicate, and work together

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Assemble applications and processes by dragging over and arranging pre-built components

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Manage and support multiple languages

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

View and track pertinent metrics to find patterns and gain insights from data

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

## Pricing

Free Trial

Basic

SGD49.00

Per Feature,Per Month

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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