Intuit

QuickBooks GoPayment

4.5 / 5 22 reviews


Average Ratings

22 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Intuit
  • www.intuit.com

About QuickBooks GoPayment

Accept credit cards on your mobile device via a card reader or key in card information to a mobile app to record cash or check payment.


QuickBooks GoPayment Features

  • Cash Transactions
  • Contactless NFC
  • Electronic Receipts
  • Electronic Signature
  • Mobile Card Reader
  • PCI Compliance

QuickBooks GoPayment Reviews Recently Reviewed!


Works well

Aug 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I have found this software easy to use. Customers like the interface though it keeps changing. The changes The changes tell me they are constantly trying to improve their product

Cons: As a service provider I don't like that I cannot set the tips where I would like them to be. They are preset and there's nothing I can do about it. Even clients have commented that I should change it but I can't.

Overall: It's a really easy to use way to charge my clients and it interfaces nicely with my Quickbooks

Vendor Response

by Intuit on August 03, 2018

I'm delighted to read the product is working so well for you, Nishawne. Though you can add tips to transactions (community.intuit.com/articles/1599562), we love hearing from you guys about how we can improve. As you mentioned, the engineers work tirelessly to ensure our products provide the best value on the market.

Part of that means listening very carefully to what our customers have to say, as any changes you may have noticed are a direct effect of your feedback. You know better than anyone what would best fit Forma Beautique's needs, so I'll gladly forward your ideas to the Development Team directly. Implementing a preset gratuity is a brilliant idea, and I thank you for sharing it. Moving forward, you can stay up-to-date on all new and exciting changes at the QuickBooks Blog, here: https://intuit.me/2L2zqTv.

I appreciate you for leaving this GoPayment review, by the way. Thanks for being the best part of QuickBooks, and have a great weekend.

Jess, The QuickBooks Team

Capterra-loader

I have been using this for my business for a number of years.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy and fast to use with QBO, integrates with my accounting and the card swipe and chip reader work easily. Can pull reports from the website and track monthly totals.

Cons: Would like a chip reader that could be used on desktop, not just cell phone. Time it takes to post payments to my bank account.

Overall: allows my clients to pay with all credit cards.

Perfect for Service Providers (no card reader necessary!)

Sep 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that this software feels extremely professional when I'm asking for payment when I'm at someone's home. I don't have to enter in any information, I simply scan their debit or credit card and ask them to sign it. I also love that they have the option to receive a receipt right there. It's so nice to scan the card on my phone with the camera as opposed to carry around a clunky card reader.

Cons: Every now and then it is unable to read a card and I have to enter it in manually, which is frustrating. I also wish it integrated more seamlessly with Quickbooks Invoicing. Obviously I also would like to see the fee for credit card processing lower, but it's not horrible.

Overall: I'm a home inspector and I am able to take payments right at the home now. I use this on about 50% of my home inspections and my clients love it.

We use the Go Payment mobile app at work.

Jul 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about the Go Payment app is that in real-time it is easy to use. Comprehensive. It's great how it seamlessly integrates into QuickBooks online and then into our bank account.

Cons: Least favorite thing about Go Payment is QuickBooks merchant services. If there is a bump in the process, funds are held in their payments/collections department without notification to the user. It is up to us to figure out something is off, and make the inquiries. While doing that, I have gotten varying resolution answers from various reps. Is confusing and time-consuming.

Overall: Convenience, ease of use, fair pricing.

Vendor Response

by Intuit on July 18, 2018

Hi Laura. I can provide some insight into why funds may be held, as I know how this could affect a business. Please know this protocol is in place to keep you safe and protect against greater loss. This being said, I appreciate your review and the opportunity to help.

To start, check out the info at community.intuit.com/articles/1601181. Because each case is different, customer's with funds on hold must speak to a case manager who has the expertise to get you squared away. The article above touches on how you can find the status of your transaction in the Merchant Service Center (more on that at community.intuit.com/articles/1600594). In the event your deposit is under review, you'll also receive an official notification email including a case number and next steps.

If you have questions, please feel welcome to send me an email (QBCares@Intuit.com). I want to make sure you have all the info you deserve and hope to hear from you soon.

Jess, The QuickBooks Team

Convenient for someone that's always on the move rendering services.

Jun 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Very easy-to-use credit card payment app. I like that it syncs with with your existing QuickBooks account. Made journaling easier.

Cons: The inability to deliver invoices in conjunction with the payment being made. Customer service wasn't too great.

Recommend to my business clients and they love it

May 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Super easy and free set-up, automatic entry and sync with Quickbooks Online, our recommended small business accounting. Solid technology that works reliably. Compared to Square it is much more reliable and less buggy. Read my side by side comparison review of mobile card reader app GoPayment vs Square http://best4businesses.com/finance/quickbooks-gopayment-review/

Cons: Sometimes I have found customer service hard to reach. A few people have mentioned that it can be hard to cancel your account if you change merchant accounts.

More seamless to transition data to Quickbooks

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that it makes the importing of data from GoPayment to Quickbooks online seamless. We have liked it and used it now for several years after we had used Square Payments for 3-4 years.

Cons: Cost is fair, would like to pay less but we've typically used it now that the process is so seamless to import GoPayment data into Quickbooks online.

The advantages of GoPayment

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: GoPayment is the best solution for your payments if you have a business enterprise

Pros: This software is very easy to use and makes transactions to be easier GoPayment allows you to track down your transactions and can be sync with other software

Cons: GoPayment apart from it is not very customizable the customer service also needs some improvements

Good

May 25, 2018
4/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It easily goes into quickbook; very easy to start using; was able to get an account quickly; set up was eqsy; eaay to make transactions

Cons: I cant reach custumer service. Very diidicukt to get the answers you need. You need to ho online to do everything and if system down you cant do it. They cant help you

Capterra-loader

Great company helping smaller companies grow..

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's super convenient this company charges low interest rates make smaller companies grow faster.

I appreciate your customer service . Very polite people and always available to help me with anything I have concerns with.

I used Gopayment for my retail business to track purchases and process card payments.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked the the software is very user friendly and easy to manage inventory, and view transactions for order details.

Cons: I dislike that customers can not be added to track their purchases. I dislike that reports can not be ran to track purchase totals over a period of time. I dislike that inventory is not tracked.

Gopayment mobile POS is great for accepting card payments.

Jun 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Despite Gopayment not being perfect its a great mobile companion for accepting card and other types of payments. I love it although some work needs to be done to make it worth being used for mass POS transactions. I love it so far.

Pros: The fact that it is available on mobile phone makes it amazing, its easy to use, easily available, does not require any skills its just like you use the camera, its the best for small scale shop and store owners as it requires no space you just pocket it with the phone and produce it when needed.

Cons: some bugs makes it boring, its charges amount is way much for such a simple software especially for common goods with fixed prices in small shops, poor customer support response team.

Our technicians are able to take credit card payments on the job using this

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love that the technicians can take credit cards right on the job. They used to have to call in the card number and we were charged more for keying in the number. Now they can swipe the card right there on their phones and it goes into the bank account

Cons: A couple of the guys had a lot of trouble setting up their account in the beginning. Once we got them set up, it works pretty well

Overall: Less fees by swiping cards instead of keying them in.

Solid product for companies of all sizes

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I used GoPayment for almost 4 years. It's simple to use, easy to manage. We used it in our offices and had a magnetic swipe card reader mounted to the PCs, but I know there's card reader for mobile devices, too. If you need to take payment (whether in the office or on the go) GoPayment can work for you. It's easy to add users as your business needs grow, too. It also some useful analytics. It possesses customizable features, to keep it simple for users and help you get the most from the software.

Pros: Works well with all computers and mobile devices.

Cons: If you really like or need analytics, you may find yourself wanting more than it can give.

Recommendations to other buyers: Great payment processing tool for small to large business.

Take payments anywhere!

Aug 30, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Gopayment is a great option for payments on the go. It conveniently fits into your cell phone or mobile tablet to accept payments anywhere. The application is easy to use and install.

Cons: The integration with gopayment and your accounting software is vitally important for accurate record keeping. Unfortunately, GoPayment does not integrate with many software's. It does not integrate with QuickBooks online automatically, adding another step to your payment tracking.

Good credit card processing

Apr 18, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Works well for credit card payments. It has some nice features like putting a hold on a card. Reasonable fees for processing.

Cons: I wish the hold on the credit card could be for a longer duration. Sometimes it is a bit clunky to figure out how to release or apply a hold.

Vendor Response

by Intuit on June 15, 2018

Well hello again, Andrew. Once more, thanks so much for leaving your observations, and I'll gladly provide some more information about how holds work. While the amount of time an authorization stays on your customer's card is dependent upon their financial institution, most fall off on their own (typically within 7-10 business days). This means you'll need to reauthorize after seven days to ensure the money is still available in the customer's bank. After authorizing the funds in the Merchant Service Center, you can capture them. You can do this from Processing Tools > Capture Authorized Funds, and a capture is the point at which the funding process begins. While I have you here, I'll link you to this overview article on this topic: https://community.intuit.com/articles/1600562-process-and-capture-a-voice-authorization. I hope this helps!

Jess, The QuickBooks Team

Easy payments with an okay intetgration

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Love the convenience of the gopayment square reader! We can take it on the go to any our events and fundraisers. The success rate for swipes is GREAT!

Cons: The reporting and integration of the transactions is not as easy as one would assume. We were hoping for streamlined payments with the square.

Mobile Payment App for Businesses

Nov 11, 2013
5/5
Overall

Comments: With so many options for mobile payment processing, businesses should choose the option that will provide the best functionality with the lowest rates. In this Intuit GoPayment review we have seen that it offers competitive rates and ease-of-use to provide a great option to businesses wishing to accept payments on the go.

Pros: Easy to use, trusted name

Cons: May not be ideal for businesses that want a customized interface

This is very easy to use and if you're already using QB it integrates flawlessly.

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This is very easy to use and if you're already using QB it integrates flawlessly. The setup process is very fast and you can start receving payments right away if it's a credit card based payment.

Cons: The fees are a bit higher than what you can find in the market but perhaps this is the cost of convenience. There are other apps that can integrate and perform this service, perhaps for cheaper.

Receiving payment through Quickbooks was an easy way to accept payment as a start-up business

May 25, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This allowed us to easily and quickly start sending invoices and receive payment as a new start up business. I like how it is linked to our book keeping for easy tracking of income.

Cons: We no longer use this option, as we were able to get a better interest rate elsewhere. I didn't like how long it took for the funds to post to our account.

GoPayment is an easy-to-use Credit Card payment app that syncs with with your existing QB.

Jun 05, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: This app is simple and straightforward to use. It syncs with your existing Quickbooks Payment. Mobile swipers are available.

Cons: The credit card swipe rates are in the mid-price range. Customer Service is not always well educated on their product.

Tried it didn't like it

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It was easy to use. It would connect straight to my quickbooks account so I wouldn't have to enter a second time.

Cons: It is very expensive. You can get almost all the same service much cheaper. If they would make it cheaper then I would use