Who Uses This Software?

Inside and remote sales teams


Average Ratings

2 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $80.00/month/user
  • Pricing Details
    ($100 for first user)
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • VanillaSoft
  • www.vanillasoft.com
  • Founded 2003
  • United States

About VanillaSoft

Increase your outbound calling productivity with VanillaSoft. VanillaSoft is the easy-to-use, cloud-based solution for telemarketing, appointment setting, and insides sales. The VanillaSoft feature set ensures that every minute counts: Progressive Dialing, Next-Best-Lead Routing, On-Board Scripting, Automated E-mailing, Real Time Lead Distribution, Live Dashboard and Call Recording for training. It's perfect for team-based selling, prospecting, appointment setting and telefundraising.


VanillaSoft Features

  • Auto Dialer
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • CRM
  • Inbound Call Center
  • IVR / Voice Recognition
  • Lead Distribution
  • Outbound Call Center

VanillaSoft Reviews

Hidden cost! Why should I lose an important feature when upgrading, then have to pay even more!

Sep 03, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I upgraded to the Professional version, and an important feature of the Light version is no longer included for free! Therefore they expect me to pay even more for functionality!

Vendor Response

by VanillaSoft on October 28, 2015

I apologize for any confusion. I am not sure which feature you are talking about but I think the issue must be with the fact that we do offer two extremely inexpensive products called Lite and Lite Plus that are pre-packaged. Our regular product, VanillaSoft Pro is offered in more of an a la carte fashion to allow organizations to only buy what they need. Unfortunately is hard to offer a plan or package to fit precisely each person's unique needs... although we do try:)

Just what we needed... Helps us make more connections much faster than other CRMs

Dec 08, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have found this project to be exactly what we needed. I tested how quickly I could make a phone call, send an email and write notes in this compared to other CRMs and the difference in time is amazing. I highly recommend the product. There is a learning curve to set up your projects but once that happens you are on track to make more connections and have better control over your data. Thier customer service is amazing. I have NEVER worked with such a fantastic group of support staff ever.