Who Uses This Software?

Small businesses wanting to manage appointment, class, course, event or workshop bookings. Jezzam works across industries, from solo businesses owner to small and medium sized teams.


Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
  • Pricing Details
    Simple & affordable monthly plan. Low cost staff & resource upgrades.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Jezzam
  • www.jezzam.com
  • Founded 2010
  • United Kingdom

About Jezzam

Appointment scheduling and booking software for small businesses that's powerful, simple to use and affordable. Ultimate scheduling flexibility that allows multiple staff, resources and locations. Take bookings that require combined resources and staff. Manage online and manual payments all in one place. Create public and membership bookings for services, classes, courses and workshops. Your customers can see and manage their bookings via their own completely independent account.


Jezzam Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management

Jezzam Reviews Recently Reviewed!


Capterra-loader

Really pleased I switched to Jezzam. My clients are too.

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Top three are:

1. I love that I can manage availability for my tuition team and my resources separately. Some of my clients bring their own equipment and others use our kit, so it's great to be able to manage this properly at last. It has helped equipment hire become an extra source of revenue.

2. Jezzam has been really easy to use both for me and my clients. They also say they love using the FIND NEXT appointment function, it saves them the hassle by searching for them. I also really like the configuration checker which automatically checks if I have set things up correctly.

3. The low monthly cost compared to previous systems I've tried.

Overall: I would have no hesitation in recommending Jezzam to anyone who needs a powerful easy-to-use booking system. The feedback I've had from my clients has been extremely positive since I made the switch.

Cons: There have been a few niggly things like I had issues uploading the image for the mini website, but these have been fixed now and the support team are really responsive in sorting out issues and helping when I have questions.

Overall: My clients find the booking process straightforward and painless, and that makes them happy to come back and also refer my business to others! Win-Win!

I've also been able to increase revenue as a result of properly managed equipment hire, through Jezzam's resource management capability.

Vendor Response

by Jezzam on May 09, 2018

Hi Andrew. Many thanks for your review. We try very hard to make Jezzam easy to use for both businesses and their customers, so it's good to hear you're enjoying using Jezzam and your clients are too. Glad to hear we've been able to sort out any issues you've had along the way. Keep the feedback coming - we're more than happy to help.

The Jezzam system has completely revolutionised our tennis club's booking system & it's easy to use!

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Basically using the Jezzam booking system means that you can relax in the knowledge that the system will run itself! There are also useful statistics you can use to analyse your data.

Cons: No problems so far using the new system. The only thing some members mentioned initially was that you can't see who has booked the sessions but with the new data protection regulations this is now a good thing that the person booking has privacy.

Vendor Response

by Jezzam on May 28, 2018

Hi Louise. Many thanks for the positive review. It's great to hear how much your club has benefited from using Jezzam. You're right about the GDPR - transparency and the protection of data is of utmost importance from our point of view and it's great that your club is also thinking along the same lines. Thanks again.

Technical staff gave me such a comprehensive run through the software that I have total confidence using it

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Its simple to understand, and user-friendly. My clients have found it easy to use and I've been able to make simple changes to my mini website with ease. When I had a problem with someone booking, then canceling, then taking someone's place, Team emailed me what to do to keep the records accurate and I was able to do that with ease.

Cons: The only problem I've encountered has been with the fact that users have to put their phone number in using +44 and if they get it wrong, they have had to start the page all over again.

I've pointed this out to the team and it may well be different now

Vendor Response

by Jezzam on April 27, 2018

Hi Elwyn. Thanks for the extremely positive review. Good to know that you're getting the support you need from the team. Yes, the issue you mention about having to enter international dialing codes has now been fixed.

Software allows easy booking + many added extra features such as reminders and cancellation options

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very straightforward to use and we have had no reports of any difficulties from users

Cons: Not a fault of the software but it just takes a while to feel comfortable with any change so starting to use a completely new booking system was slightly daunting but it was all very straightforward and I needn't have worried

Overall: Members can now use any mobile device to make bookings (we had issues with this on our previous system).

We can interrogate the system far more quickly than before.

Just generally ease of use and less involvement for us as administrators as it is all very self explanatory and helpful for members to use

Vendor Response

by Jezzam on April 07, 2018

Hi Liz

Many thanks for the great review and it's good to know that you've found Jezzam easy to use and feature rich.

Yes, moving to a new system can sometimes be daunting but glad that the support team were able to help you with training and handy hints.

Extremely easy to use all features of this excellent software

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very quick to add bookings, and the support, if needed is wonderful. A good range of useful features

Cons: I don't have a problem with this software, however, when I started using this any issues were resolved extremely efficiently and quickly.

Vendor Response

by Jezzam on April 27, 2018

Hi Ros. Thanks for the great review. Glad you found Jezzam easy to use and that it meets all your needs.

An incredibly simple to use booking system both for members and club administrators alike.

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Using Jezzam is a completely intuitive process and has eliminated many of the errors the club had encountered with its previous system. As a former club committee member, I also really appreciated Jezzam's ability to capture data on booking patterns/frequency of court usage. It fast became an essential tool for the ongoing management of the court.

Cons: A personal preference would be to select the date of booking before the length of booking but that is the only tweak that I could suggest.

Vendor Response

by Jezzam on April 07, 2018

Hi Amanda, thanks for the positive review and feedback. Great to hear that you find the booking side of things easy as well as the admin reporting and analytics useful. Thanks for your comment about selecting date first when booking. Jezzam's intuitive booking page takes a non "wizard" approach to booking (as is usually found in appointment booking software). So in fact you can start the booking process at any point (selecting the date, service, staff member, resource or location first and continuing in any order). This makes selecting based on preference a breeze! Jezzam's sophisticated scheduling engine calculates availability as you go - so no complex wizard only to find nothing's available at the end. Your point is noted however, and our aim is always to make the booking process and administration as simple as possible even with sophisticated businesses. Thanks again.

Very easy to use

Dec 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The website looks great, has friendly clear informal language and there is free trial! This was very easy to use as an admin. I liked the way you can keep records of customers so you have all details in one place. When I set up an account as a customer to book with other jezzam users it was equally intuitive and simple - I will definitely recommend it others.

Cons: You need to be able to pay either by credit card or PayPal through Paypal which was fine for me but some people may not like to go via PayPal or think they need an account. I didn't have any other issues, it seemed to offer all I needed.

Vendor Response

by Jezzam on April 07, 2018

Thanks for the great review! Glad you like Jezzam.

Thanks for your feedback about PayPal. We have integrated PayPal into Jezzam as it is one of the most popular payment gateways but we are aiming to add a choice of other payment gateways in the future.

Thanks again and please get in touch at any time if you have further feedback.

UPDATE: 2018-04-07
We're happy to report that we've now added Stripe as an additional payment provider.

Capterra-loader

Jezzam is so simple to use and customise, and the customer service is excellent, and speedy!

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love being able to add different hours for different staff, allowing complete flexibility in creating a variety of booking slots

Cons: I can't currently integrate it into my Wordpress site, although using a link to Jezzam works perfectly well

Vendor Response

by Jezzam on April 07, 2018

Hi Helen. Many thanks for the excellent review. Good to hear you find Jezzam easy to use. Also good to know you found Jezzam's sophisticated working hours configuration useful. You raise a good point about integrating booking into your Wordpress site. We'll add that request to our roadmap for consideration. Thanks again for the suggestion and the review.

Capterra-loader

Really nice tool, not yet popular enough

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Great team and amazing support. Very flexible and responsive on all queries I had.

Reasonable prices.

Cons: Not that popular as few of the big names. Small team, might not be able to get 24/7 support if needed.

Vendor Response

by Jezzam on April 07, 2018

Hi Milen

Many thanks for the review and glad to hear you're enjoying using Jezzam.

Thanks for your comment about support. We offer business hours support and you're right - we are a well kept secret!

While we are indeed smaller than some of the larger competitors we feel we are extremely well placed to understand the needs of small businesses. We have an extremely friendly support team and have many customer testimonials about the high quality and quick turnaround (often within minutes) of our support.

We'll certainly keep an eye on our support levels as we always aim to provide the best support in the industry.

Thanks again